Quoting MHTripple7 (Thread starter): I believe they began repainting their planes in 2006, so it would appear the transition is moving somewhat slowly.

Does seem like a long time. I'm not sure how many are in the OZ fleet.

Quoting MHTripple7 (Thread starter): hey gave me a menu and waited right there for me to decide and took the menu back right after I ordered. I would have appreciated a few minutes to look it over. The F/A came to my seat, handed me the menu, informed me that my preferred choice wasn’t available, and then waited at my seat for me to choose. Feeling pressured with the F/A waiting there I just chose the first thing I saw and hoped it was good!

Wow really pressurized in J class!! Almost like the FA on EK who came by rather quickly to clear my tray away...while I was still eating!!

Quoting MHTripple7 (Thread starter): I’m 6’ 1” so I don’t consider myself to be unusually tall…

If you are over 6' you are tall!! lol

Quoting MHTripple7 (Thread starter): Also, the aircraft cabin was quite warm and there were no individual air vents, which was somewhat uncomfortable.

I need those air vents at all times! I think QF did not have those and I was starting to feel suffocated, perhaps just psychologically since they were not there!

Quoting MHTripple7 (Thread starter): As the F/A puts the soup on my tray table, I inquire as to what the soup is exactly since I didn’t have time to look it over on the menu. She responds by smiling, shrugging, and saying she doesn’t know. Very nice!

Not very professional.

Quoting MHTripple7 (Thread starter): t was pretty cool seeing some spotters taking photos of our aircraft right before landing.

Would be nice if you had to get a pic of them LOL

Hi MHTripple7,

Nice conclusion of your journey to Asia. Thank you for the insight review of OZ trans Pacific flights. Something I would not experience quickly.

Quoting MHTripple7 (Thread starter): My only complaint is that it seemed quite crowded.

Could OZ lounge probably handle the most Star Alliance passengers in ICN? Did you conside to pay a visit to other Star Alliance carrier's lounges?

Quoting MHTripple7 (Thread starter): placing stickers next to the PTVs of passengers sleeping which said that when you wake up, you should feel free to just ask an F/A for a meal.

Indeed a nice touch.

By the way, what was your choice of main meal after the soup? It looks quite yummy.

Cheers,
Suryo

Hey MHTripple7, another interesting TR. OZ does seem like a good airline but it sounds like the crew can be inconsistent as the services you had on both flights were completely different.

Quoting MHTripple7 (Thread starter): As I stepped into the airport, I was amazed with the architecture and the organization of everything.

This is one thing I love about Asian airports. SIN, HKG and BKK are good examples.

Quoting MHTripple7 (Thread starter): headphones were the same one would receive in Y.

You would think that flying in 'J', you would get better than that!

Quoting MHTripple7 (Thread starter): However, one great thing was that the F/As went around placing stickers next to the PTVs of passengers sleeping which said that when you wake up, you should feel free to just ask an F/A for a meal.

A nice touch as on some airlines I've been woken up whilst in the middle of sleeping which I did not appreciate.

Sandeep (AI151)

Thanks for the report on OZ. I keep on wondering why OZ gets ranked so high. I have never flown them on in J or F (changing soon), but it seems they have mediocre "hard products" and some inconsistent "soft products". In Y, their service is impeccable, but the AVOD options leave much to be desired. Again, thank you, and keep on flying.

Saludos,
A.

Quoting flightsimboy (Reply 1): Does seem like a long time. I'm not sure how many are in the OZ fleet.

I know they have a fleet 61 aircraft, however, I have no clue as to how many have been repainted. For all I know I could have captured all aircraft in the old livery in that shot!

Quoting flightsimboy (Reply 1): Wow really pressurized in J class!! Almost like the FA on EK who came by rather quickly to clear my tray away...while I was still eating!!

Haha, I think that having your food taken away from you is much worse than what happened to me.

Quoting flightsimboy (Reply 1): If you are over 6' you are tall!! lol

Lol, I suppose but every other seat has been able to accommodate me.

Quoting flightsimboy (Reply 1): I need those air vents at all times! I think QF did not have those and I was starting to feel suffocated, perhaps just psychologically since they were not there!

I've always wondered why some carriers don't provide individual vents... It seems to be an issue on 777s only.

Quoting flightsimboy (Reply 1): Would be nice if you had to get a pic of them LOL

I know but they took my surprise!

Quoting akhmad (Reply 2): Nice conclusion of your journey to Asia. Thank you for the insight review of OZ trans Pacific flights. Something I would not experience quickly.

Many thanks, akhmad.

Quoting akhmad (Reply 2): By the way, what was your choice of main meal after the soup? It looks quite yummy.

I don't know because they took the menus away and not even the crew seemed to know what they were serving me!

Quoting AI151 (Reply 3): Hey MHTripple7, another interesting TR. OZ does seem like a good airline but it sounds like the crew can be inconsistent as the services you had on both flights were completely different.

Thanks AI151, and yes I do believe OZ is a great airline overall.

Quoting AI151 (Reply 3): This is one thing I love about Asian airports. SIN, HKG and BKK are good examples.

Yup, everything is much less stressful as well since there are never any lines anywhere.

Quoting AI151 (Reply 3): You would think that flying in 'J', you would get better than that!

I know, and unfortunately they had the "two-pronged" plugs for the headsets so I couldn't use my own, which would have been great.

Quoting AI151 (Reply 3): A nice touch as on some airlines I've been woken up whilst in the middle of sleeping which I did not appreciate.

I agree!

Quoting abrelosojos (Reply 4): Thanks for the report on OZ. I keep on wondering why OZ gets ranked so high. I have never flown them on in J or F (changing soon), but it seems they have mediocre "hard products" and some inconsistent "soft products". In Y, their service is impeccable, but the AVOD options leave much to be desired. Again, thank you, and keep on flying.

Can't wait to see your TR when you fly on Asiana! I'm gonna guess you will have a pretty good experience considering 3/4 of my OZ flights were great.

Great report and photos!! Looks like you had a decent flight to LAX in Asiana J.

Quoting flightsimboy (Reply 1): As the F/A puts the soup on my tray table, I inquire as to what the soup is exactly since I didn’t have time to look it over on the menu. She responds by smiling, shrugging, and saying she doesn’t know. Very nice!

This is very strange ... bizarre for J class service!

Looking forward to more reports!

767747

Quoting MHTripple7 (Thread starter): Perfect situation for me! It was while I was enjoying the massage chair that our aircraft, HL7756, pulled into Gate 30. I was delighted to see this, as it meant that we were travelling in one of OZ’s newest 777s, delivered in 2007.

Well, it is a newer one, not one of the newest. If you are saying one of the newest it would be HL7775, the 3 class 777.

Quoting MHTripple7 (Thread starter): I was stunned when the crew then came around handing out amenity kits to passenger on this flight. I didn’t receive this on my last three OZ flights (LAX-ICN, ICN-BKK [redeye], and HKT-ICN [redeye]) so I supposed I was on a privileged flight or something! Needless to say it is somewhat inconsistent that I only got an amenity kit on this flight. Pillows were tiny, blankets were thin, and headphones were the same one would receive in Y.

I agree it is inconsistent, but for sure OZ never have kits for ICN-BKK or HKT-ICN, as those are short haul flights, short haul flights never have kits, in a matter of fact, only a handful of airlines provide kits for short haul like TG.

For headsets, even if you fly F, you would still get the same one like in Y, OZ is just too stubborn for a change.

Quoting MHTripple7 (Thread starter): Menus were handed out shortly after takeoff, however, I wasn’t too pleased with how they did it. They gave me a menu and waited right there for me to decide and took the menu back right after I ordered. I would have appreciated a few minutes to look it over.

That is a practice I hate the most with OZ, I actually have to tell them I want to keep the menus, no idea why they have to take it back, prehaps saving the cost and reuse it, as the food items on each menus usually last for 3 months.

Quoting MHTripple7 (Thread starter): As the F/A puts the soup on my tray table, I inquire as to what the soup is exactly since I didn’t have time to look it over on the menu. She responds by smiling, shrugging, and saying she doesn’t know. Very nice!

This is a way to hide their lacking of english skills. It is not she doesn't know what kind of soup it is, it is she doesn't know how to say it in english. If you pay attention to many asian FA on various asian airlines, a smile can represent they don't know how to say it in english, or simply a fake smile, this is very obvious especailly on NH and JL when they can't grant you what your request, a simply more polite way to do it, rather then say no.

OZ FA really do need to improve their spoken english. Many times it is hard to strike an english conversation with them, I have to think in the most simple english word, or they have no idea what I am talking about. JL and NH's FA have better english skills than OZ's FA.

The transit counter are for flyer that is connecting from none Asiana or KE passenger to get boarding pass when landing in ICN.

I had to do that when I flew on SQ 15 connecting to PVG on Asiana. SQ can't issue my connecting boarding pass in SFO to PVG. Baggage can tag all the way but not boarding pass.

Nice report & pictures, thanks for posting.

Quoting MHTripple7 (Thread starter): a grand piano (although I haven’t seen anyone use it the two times I’ve been through the lounge, so perhaps it’s just for show?).

- Nope, seen several OZ TR's where the piano is used.

Not the best sounding experience here, and certainly not a 5* airline from this report.

Meal service looks pretty unimpressive as does the leg room, lastky, the 2-3-2 layout in J is just not good enough.

Rgds

Mark

Quoting 767747 (Reply 6): Great report and photos!! Looks like you had a decent flight to LAX in Asiana J.

Thanks, 767747.

Quoting 767747 (Reply 6): This is very strange ... bizarre for J class service!

I agree... I was somewhat stunned to see this happen, especially on OZ.

Quoting ORDnHKG (Reply 7): I agree it is inconsistent, but for sure OZ never have kits for ICN-BKK or HKT-ICN, as those are short haul flights, short haul flights never have kits, in a matter of fact, only a handful of airlines provide kits for short haul like TG.

That's interesting...

Quoting ORDnHKG (Reply 7): For headsets, even if you fly F, you would still get the same one like in Y, OZ is just too stubborn for a change.

This leads me to wonder HOW they got rated as a 5* airline... Even if they have spectacular service, they just don't have the amenities and hard product.

Quoting ORDnHKG (Reply 7): That is a practice I hate the most with OZ, I actually have to tell them I want to keep the menus, no idea why they have to take it back, prehaps saving the cost and reuse it, as the food items on each menus usually last for 3 months.

I'm guessing that's the case. The menus were quite nice though.

Quoting ORDnHKG (Reply 7): This is a way to hide their lacking of english skills. It is not she doesn't know what kind of soup it is, it is she doesn't know how to say it in english. If you pay attention to many asian FA on various asian airlines, a smile can represent they don't know how to say it in english, or simply a fake smile, this is very obvious especailly on NH and JL when they can't grant you what your request, a simply more polite way to do it, rather then say no. OZ FA really do need to improve their spoken english. Many times it is hard to strike an english conversation with them, I have to think in the most simple english word, or they have no idea what I am talking about. JL and NH's FA have better english skills than OZ's FA.

Thanks for your insight, that actually makes sense.

Quoting chiawei (Reply 8): The transit counter are for flyer that is connecting from none Asiana or KE passenger to get boarding pass when landing in ICN.

Right but this transit counter was post-security and randomly on the same floor as the lounge.

Quoting ba319-131 (Reply 9): Nice report & pictures, thanks for posting.

Thanks ba319-131.

Quoting ba319-131 (Reply 9): - Nope, seen several OZ TR's where the piano is used.

That's good to hear. I suppose I was just in the lounge at the wrong time then.

Quoting ba319-131 (Reply 9): Not the best sounding experience here, and certainly not a 5* airline from this report. Meal service looks pretty unimpressive as does the leg room, lastky, the 2-3-2 layout in J is just not good enough.

Meals tasted great but everything else was below my expectations.