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Topic: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Abrelosojos
Posted 2006-11-26 22:18:57 and read 32404 times.

Feedback always appreciated.

Trip Report: 018
Flight Category: D-DLR (See Report End)
Date: 24-Nov-06
Dep.Arr.Time: 0750/1606/05:16hrs (Arrived early by 00:37hrs)
Flight: DELTA AIR LINES DL 1514, 2421 miles
Routing: SEA-JFK
Aircraft: 752
Seat: First, 5D

I > Background:

I decided to visit a friend from Switzerland living in Seattle. This coincided with American thanksgiving. Route was CCS-ATL-SEA-JFK-ATL-CCS.

II > Pre-Flight:

a) Before Airport:
Booking for the entire trip was made using Delta’s excellent website at www.delta.com. I actually think Delta has one of the freshest booking system and which works very well; modifying reservations, choosing seats, and all can be done with extreme ease. As a Platinum medallion member, all flights were upgraded immediately within the upgrade window and I was able to get all the seats I wanted.

b) At Airport:
SEA airport is very much the typical all-American airport and there is nothing much to write about. Delta uses the far extreme end of the terminal and check-in using the kiosks was a breeze; I did not interact with the agents behind the counter who were busy checking this one gentleman from Somalia who did not have a passport … just his green card and some paper documentation. He was traveling internationally.

Like any other airport in America, security is annoying. I think its very AMERICANA to come up with “sound-bite” policies such as 3-1-1 (www.tsa.gov). However, I must say that the TSA agents were nice and in good spirits on the morning after thanksgiving and it made my taking off belt + shoes + computer + zip log bag so much nicer. Once past security, I had a Starbucks and made it to the gate.

Boarding was on time and was by zones; zone 1 being first class. At SEA, DL did not have those nifty LCD screens like they do at ATL, CVG, etc. You can see what I am talking about below. I went and asked the attendant if there was anyone next to me … she said NO … and I was extremely happy. Is that horrible? Well, either way, its long been decided that I am headed to hell. Anyways, I waited until final boarding announcement before heading to embark.

This was a ex-Song 752 and the First cabin was fitted with DL’s new IFE. The cabin was clean; however, immediately noticeable was the considerably poor seat pitch in F. I think it was 38” or so? F class load was around 65%.

Airport - External:

(Seattle-Tacoma Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-6.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-6.jpg

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/003-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-6.jpg

Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:

(Gate @ SEA)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-6.jpg
(Here is DL’s new gate structure found @ ATL, CVG, with those super informative screens)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-6.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Pre-take off, drinks were offered and each seat had water + headphones ready. Post-take off, there were hot towels (pleasant surprise in American domestic F) and then breakfast. Later in flight there was the snack basket. Drinks flowed freely.

b) Aircraft + Seats:
Delta’s ex-Song 752’s look fresh. I think the interiors were cleaner than my last DL flight and the seats were well maintained. Finally, no garbage in seat pockets is a major plus. In the bathroom, they have these wood-like floors (sort of the accents you will find in their gate areas.) I was not a big fan as I felt they got dirty fast. Seat was comfortable; but pitch and recline were very poor.

Aircraft:

(A.Net photo by Royal King)
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-6.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/011-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/012-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/013-6.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/014-6.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-6.jpg

Cabin:

(Can you spot what is incorrect here –hehe?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-6.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/018-5.jpg

c) Meal + Beverage:

DL provides with pre-take off drinks and I had a bloody-mary. Drinks flow well throughout the flight. Meal service consisted of an egg frittata and some sides. There was no choices offered. Plastic cutlery and table cloth gave an overall cheap feel to the entire product. HOWEVER, the frittata was appetizing and MUCH better than the SQ 21 frittata I had last month (see report index for more at bottom of this TR).

(Pre-take off drinks. My first bloody-mary @ 7,35am. I had a total of 7 during the flight…borracho para-siempre)
http://i90.photobucket.com/albums/k251/abrelosojosnow/019-5.jpg
[http://i90.photobucket.com/albums/k251/abrelosojosnow/020-5.jpg

d) Inflight Entertainment:
Ok, DL’s new IFE is VERY good for a domestic U.S. flight. You are technically supposed to have several on-demand movie options, live TV, music, games, surveys, etc. One thing – the movies have not been loaded in the system and the live-TV failed several times. However, if this is the direction of DL – it can only be positive. Oh, and no noise-canceling headphones.

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/022-5.jpg
(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/023-4.jpg

e) Crew:
Absolutely fantastic! First of all, the new attire looks good. Secondly, the lead attendant (who was returning to DL after 5 years out) had the BEST attitude she had amongst any FA onboard a U.S. carrier I have met of late. We chatted for a good 30-45 minutes and she informed me of her life; she had left post 9-11 to do other things and was returning. She had the best positive attitude I have encountered; she said FAs should not whine because they knew what they were getting into. She also remarked how efficient DL 2006 is vs. DL 2001; remarked on how she wished FA progress was not all about seniority (I agree 100%!); remarked on the US-DL merger, etc. An extremely well-informed FA with a sense of humor, style, and class. I am going to write to DL to promote her. SQ should hire her as an instructor to those robots they have.

IV> Post-Flight:

JFK’s DL terminal is a zoo!

V> Impressions + Scores:

Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

Finally, I do pray DL and US does not merge. DL is a far superior carrier and the SEA-JFK service confirmed how hard they are trying to be a good airline once again. US … I have nothing good to say about them.

Reservation: 10.0 (First time)
Check-In: 8.0
Lounge: n/a
Boarding: 8.0
Seat: 4.0
Aircraft Overall Ambience: 6.0
IFE: 6.0
Crew Service: 9.0
Food: 4.0
Beverages: 8.0
Amenity Kits + Others Freebies: 5.0
Disembarkation: 8.0
On-Time Record: 10.0
OVERALL IMPRESSION: 7.17

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:
NONE

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: DALelite
Posted 2006-11-26 23:01:18 and read 32329 times.

So you don't like SQ, do you? Abrelosojos, you posted a great report and good luck with the Staralliance.

regards: DALelite

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Bofredrik
Posted 2006-11-26 23:13:26 and read 32311 times.

Nice to see a range of different shots from airport + aircraft!  Smile

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: RwSEA
Posted 2006-11-26 23:30:50 and read 32270 times.

Nice report, good job!

One comment: You mention that DL doesn't have the LCD screens at SEA, but they do. In fact, I see one in the picture you took of the gate area  Wink.

Either way, nice report. I just got back from a DL trip from SEA-AUA, and hope to do a report myself. DL sure is trying hard to improve their service.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Fanoftristars
Posted 2006-11-26 23:54:44 and read 32229 times.

Your picture of the cabin was a 737-800, yet you were on a 757... Is that what was wrong?

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Abrelosojos
Posted 2006-11-27 00:18:41 and read 32184 times.

Quoting DALelite (Reply 1):
So you don't like SQ, do you?

= Haha. Lets just put it this way: SQ used to be my favorite airline in the world. The last 4 flights I have taken with them have all been pretty abysmal - and all of them have been J-class.

Quoting RwSEA (Reply 3):
One comment: You mention that DL doesn't have the LCD screens at SEA, but they do. In fact, I see one in the picture you took of the gate area .

= Oops. What I meant was that they did not have the LCD information screen on the flight like the ones they have in ATL/CVG.

Quoting Fanoftristars (Reply 4):
Your picture of the cabin was a 737-800, yet you were on a 757... Is that what was wrong?

= Yup  Smile. Cabin seats and comfort are identical. My camera died on the way back and I took the 738 shot on ATL-SEA.

Cheers,
A.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: DL4EVR
Posted 2006-11-27 01:13:50 and read 32108 times.

I did this flight a few months ago....no PTVs back then. One of the best flight's of my life. No young f/a's like you had LOL. Median age was about 60 Smile
Great report!

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Cory6188
Posted 2006-11-27 01:16:56 and read 32102 times.

Man, I wish that my DL flights had been as good as your flights were. The PTVs look incredibly nice - they've definitely set the standard for all of the other US carriers to follow!

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: 767747
Posted 2006-11-27 01:49:56 and read 32065 times.

Great report! Nice pictures of your flight to JFK. Delta F looks very nice!

767747

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Alaskaqantas
Posted 2006-11-27 10:12:28 and read 31776 times.

Thank you for the report! very detailed and good pictures, I am starting to look for your reports, because I know they will be good!
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?
~Cheers-
~~Kyle H.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Dl4evr
Posted 2006-11-28 02:20:53 and read 31453 times.

Quoting Alaskaqantas (Reply 9):
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?

The ex-song a/c have at least 33" while the standard have only 31". 33" is certainly not bad pitch!!

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: DeltAirlines
Posted 2006-11-28 04:54:24 and read 31364 times.

Will be making a few trips on the old Song birds in about a week and a half (ATL-ONT; SLC-BOS; ATL-PHX I believe; the rest are all 737-800s); am looking forward to those flights (2 of them are wide open in F and hardly any Medallions in the preferred seats, so I think I'll clear as a mere Silver).

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Buck3y3nut
Posted 2006-11-28 06:09:48 and read 31332 times.

another great trip report... i really enjoy reading your reports m8...

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Abrelosojos
Posted 2006-12-04 02:04:21 and read 30860 times.

Quoting Alaskaqantas (Reply 9):
am starting to look for your reports, because I know they will be good!



Quoting Buck3y3nut (Reply 12):
another great trip report... i really enjoy reading your reports m8...

= Thanks all. I have been doing a lot of travelling for work - so won't have a trip report until end of the month. Expect some random Latin TRs coming up soon.

Quoting Dl4evr (Reply 10):
Quoting Alaskaqantas (Reply 9):
Would you say that its worth flying the 757 ex-song with bad pitch/lrg room but with the PTV or with the non ex-song 757?

The ex-song a/c have at least 33" while the standard have only 31". 33" is certainly not bad pitch!!

= Well, I was talking about pitch being cramped in F cabin. No idea about Y.

Cheers,
A.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Flpuck6
Posted 2006-12-04 18:42:59 and read 30661 times.

Quoting Abrelosojos (Thread starter):
However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

Nice report. I was interested in seeing the new DL on board product. It seems they are moving in the right direction. Let's hope they can keep it up.

I can understand you moving your business to a network which provides you with better travel choices to where you need to go, in your case Star Alliance for travel to Asia. If you're in the Americas, it is not as convenient to pass through Europe to go to Asia.

But have you flown Air France ? You have written several trip reports but none were about any trips on AF.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Abrelosojos
Posted 2006-12-05 04:55:35 and read 30512 times.

Quoting Flpuck6 (Reply 14):
But have you flown Air France ? You have written several trip reports but none were about any trips on AF.

= Yes, I have flown AF many times. When I worked in DC, we HAD to use it due to a contract. My "no-AF" policy is based from this.

Cheers,
A.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: Abrelosojos
Posted 2006-12-05 04:57:21 and read 30510 times.

Quoting Flpuck6 (Reply 14):
If you're in the Americas, it is not as convenient to pass through Europe to go to Asia.

= If LH were to leave CCS, I would have a problem  Sad.

-A.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: jflchantha
Posted 2010-04-23 14:19:14 and read 20295 times.

Quoting Abrelosojos (Thread starter):
Increasingly, I think DL has the best FAs on board U.S. domestic carriers. Moreover, I think they are finally understanding the meaning of customer service. I was pleasantly surprised at the overall presentation of their product and am sad that this will be my last year as Platinum on Delta (after 6 years). I get demoted to Gold and then pretty much nothing as I move my business entirely to United. Its sad because IMO, DL crew is 100% better than UAL. However, I just absolutely do not like Sky Team which has my least favorite airline (AF) and poor connectivity to Asia (where I travel.)

It was a great trip report!

I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!

It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: ba319-131
Posted 2010-04-25 11:13:37 and read 17650 times.

Hi Alex,

Another great report, thanks for posting.

Looks like another solid DL TR!

DL along with CO seem to be setting the service standards in the good old US of A.

If I had to choose between CO & DL I'd choose CO simply because of the Star Alliance tie up, if not for that, I think DL would be the choice carrier.

I agree with you about the fake wood toilet floors, they have these in the 764 fleet, just tacky!

Looking forward to the South American TR's you have planned.

BTW - my planned trip is looking like this, subject to change:-

LHR-MAD
MAD-MEX
MEX-BOG
BOG-LIM
LIM-GRU
GRU-EZE
EZE-MAD
MAD-LHR

Best Wishes

Mark

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: mhockey31091
Posted 2010-04-25 13:45:02 and read 17271 times.

Very nice report! I always love DL First class cabin. I have never done the SEA-JFK flight on DL only SEA-ATL and SEA-SLC I might have to make JFK one of my next stops!

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: September11
Posted 2010-04-27 06:27:58 and read 16002 times.

Seattle airport is nice airport.

Topic: RE: Delta DL 1514: 24/NOV/06: SEA-JFK: F Cabin
Username: abrelosojos
Posted 2010-04-29 09:11:41 and read 14307 times.

God, this was down memory lane ... even for me. This report is 4 years old - so thanks for commenting on it  .

Quoting jflchantha (Reply 17):
I very much believe your quote about DL being one of the best, at least second to CO but hey, they fly in the south with very large jets as opposed to flying in an Emb regional jet on CO. Plus they have more hubs and more options then the RJ to EWR or HOU from JAX!
Quoting jflchantha (Reply 17):
It makes me glad to have chosen Skyteam over Star in the US (Where I mainly travel anyhow). Hopefully, Connections to Asia will be better in another year or two after receiving more members in China.

= Interestingly, soon in 2007, I made my "transition" over to Star Alliance. Skyteam just does not give me the reach I need and Delta has *really* devalued the Skymiles program.

Quoting ba319-131 (Reply 18):
Another great report, thanks for posting.

= This was actually one of my first reports  .

Quoting ba319-131 (Reply 18):
If I had to choose between CO & DL I'd choose CO simply because of the Star Alliance tie up, if not for that, I think DL would be the choice carrier.

= Agreed.

Quoting ba319-131 (Reply 18):
BTW - my planned trip is looking like this, subject to change:-

LHR-MAD
MAD-MEX
MEX-BOG
BOG-LIM
LIM-GRU
GRU-EZE
EZE-MAD
MAD-LHR

= Are your dates finalized?

Quoting mhockey31091 (Reply 19):
Very nice report! I always love DL First class cabin. I have never done the SEA-JFK flight on DL only SEA-ATL and SEA-SLC I might have to make JFK one of my next stops!

= DL JFK ground crew though leave much to be desired.

Saludos,
A.


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