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Topic: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: gabrielchew
Posted 2010-07-17 06:24:18 and read 22604 times.

Asia Trip, Pt 3: Malaysia Airlines, Hong Kong to Penang

Parts one, two and four cover my long haul flights on Qatar Airways (outbound in Business, return in Economy), and my three flights with Chinese Airlines from Seoul down to Shenzhen via Dalian and Beijing.

Asia Trip, Pt 1: Qatar Airways Business Class (LHR-DOH-ICN)

Asia Trip, Pt 2: China Southern and Hainan Airlines (Seoul-Dalian-Beijing-Shenzhen)

Asia Trip, Pt 3: Malaysia Airlines, Hong Kong to Penang

Asia Trip, Pt 4: Qatar Airways Economy Class (HKG-DOH-LHR)

After spending a few days with friends around Shenzhen, on of my friends who is based in Hong Kong and I took the ferry from Shekou to Hong Kong. After a night out in Lan Kuai Fong, it was time for our flights to Penang. It had been my job (of course) to look for a holiday to “somewhere nice” for 5 days. My friend suggested Bangkok but I vetoed it due to the violence (despite the great deals). After a bit of searching I found a great deal with Cathay Pacific Holidays to Penang in Malaysia staying at the Golden Sands Hotel (the hotel that I used to stay at as a kid). Unfortunately by the time we decided to book, the seats had gone. Grrrrrr. A bit more searching came up with a DIY package staying in the Hard Rock Hotel (not far up the beach from the Golden Sands) and flying with Malaysia Airlines (MH) via Kuala Lumpur (KUL). It was a bit more expensive than the Cathay deal, but we decided to book it.

This would be my first flight with MAS (aka Malaysia Airlines, stands for Malaysia Airlines System, and is the name most locals know MH by) since flying from Kota Kinabalu to Labuan back in 2003l and I was keen to re-experience their 5* service.

My friend and I checked in at the City Centre terminal, then hopped on the surprisingly busy Airport Express train. We’d timed our departure from home to have as little time at the airport as possible (and maximum time sleeping).
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6651.jpg
As such by the time we’d arrived at the airport, gone through security and immigration, boarding time was near.

http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6652.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6671.jpg

May 2010
Malaysia Airlines MH 75
Hong Kong (HKG) – Kuala Lumpur (KUL)
Airbus A330-300 (9M-MKF)
Scheduled: 0845-1225 (3h40m)
Actual: 0858-1212 (3h15m)
Economy Class

http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6665.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6661.jpg

By the time we arrived at the gate most people had already boarded. We joined the short queue and were shortly onboard the rather old looking A330. the load was very light, with each of us taking a window on opposite sides, and no one sitting in any of the six seats between us.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6667.jpg

http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6666.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6676.jpg

Not long after departure, the crew came though with numerous fruit juices on a tray. I took some guava juice, which was nice, although I felt that serving from trays:
a) reduced the choice available to passengers
b) was more work for the crew
c) created more waste if no one wanted what had already been poured.

I feel that it is a bad service concept. After the juice run breakfast was served. I was relieved to see that the guys no longer wore those ridiculous bowties. The choice was with chicken noodles, or omelette. Both we served with a chocolate cake (for breakfast?) and fruit salad. I went with the noodles, which were quite delicious.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6678.jpg
I’m ashamed to say that I also went with the omelette, asking one of the crew if there were any spare meals. Yum!
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6679.jpg

This A330 was PTV less. The main screen was showing some terrible film. I tired to watch for a bit, but the audio was worse than the film. Thankfully the MAS magazine was quite interesting.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6680.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6685.jpg

The crew came through with juice and water a few times, however my main complaint with the tray concept came now. I asked one of the juice laden crew for a beer. Now, if they had a trolley, no problem. However, they obviously didn’t have any beer on the tray. “I’ll be right back”. Ten minutes later, still no beer. I flag someone else down. “Sorry sir, I’ll be right back”. Still no beer. I ask again, and finally a very harried looking guy comes over with two glasses of flat beer. Hmmmm, not impressed. How about serving one glass and the can? Or how about using trolleys! I don’t think given the low pax load, and the fairly simple request that waiting 20 minutes for a drink on a ‘Five Star Airline’ was adequate. Maybe the Malaysian Hospitality doesn’t extend to beer (a majority Muslin country). Who knows.

My two glasses of beer.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6684.jpg

Approach to KLIA (Kuala Lumpur International Airport)
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Movements in KUL
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6697.jpg
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We touched down a few minutes early, and taxied to the ‘A’ (?) pier, which I normally associated with domestic flights, away from the main international pier out in the middle of the airfield. Parking here, did however, make our connection very easy. Without any bags to collect and recheck, we found ourselves in the extremely boring domestic departures are in less than 10 minutes. I tired to pay to upgrade to First Class for this sector so we cold wait in the lounge, but the lounge woman said that the only way was to go through to the check in area, and pay for it there.

Other than the lounge, there was one café, and one shop. Not very inspiring. As anyone who has been to KLIA knows, there generally isn’t much happening. I saw a few MH B737s, including one of their new B738s, but otherwise, mile after mile of empty baking hot asphalt.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6700.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6704.jpg

Clean, new and shiny, but terribly boring: KLIA domestic departures
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6705.jpg
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May 2010
Malaysia Airlines MH 1148
Kuala Lumpur (KUL) – Penang (PEN)
Boeing B737-300 (9M-MME)
Scheduled: 1355-1445 (0h50m)
Actual: 1410-1440 (0h30m)
Economy Class

After what seemed like an eternity, our flight was called for this short hop to Penang, probably Malaysia’s most popular (though far from the best) holiday spot.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6711.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6712.jpg

This flight was completely full in economy. After a short taxi across to the active runway, we took off into the characteristically turbid air.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6716.jpg
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Service on this sector was juice (from a tray!) and a packet of peanuts.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6722.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6728.jpg
Not much else to report on this sector. After just 30 minutes flying time, we landed at the rather old, but quite efficient Penang International Airport.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6723.jpg
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A China Airlines aircraft had just arrived from Taipei
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6732.jpg

We collected our bags, bought a taxi token (no bargaining needed here from taxi touts), and jumped in the air con cab heading up to the beaches on the north of the Island (Batu Ferrenghi).

A few photos from Penang
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6739.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6764.jpg

The Hard Rock Hotel has the largest freeform pool in Northern Malaysia. Part of the pool has sand in, which is actually very nice
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6959.jpg


The Botanical Gardens
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6828.jpg

The terrible car we hired. The petrol gauge was broken so we were never sure when it was nearing empty. It only cost GBP 15 for 2 days though, so couldn’t really complain. As we were about to return it, it broke down, with the alarm blaring. Nightmare!
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6843.jpg

Night market
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6889.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6897.jpg

Reclining Buddha and Temples
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG6940.jpg

After five action packed days in Penang, it was time to head back to Hong Kong (via Kuala Lumpur) for my final night before flying back to London (via Doha).

We caught a taxi to the airport at around five thirty (far too early for a holiday morning, and we missed the free breakfast!). Our 0710 flight was the second of the day to KUL. I didn’t think to ask to change to the earlier flight (which we would have made) until it was already boarding, as was too late. Check in was fast an efficient, as was security. The domestic departures area would have been ok if we were there an hour later. As it was, all the shops were closed, and it was dark outside, so you couldn’t see anything.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7010.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7013.jpg

May 2010
Malaysia Airlines MH 1137
Penang (PEN) – Kuala Lumpur (KUL)
Boeing B737-300 (9M-MMJ)
Scheduled: 0710-0805 (0h55m)
Actual: 0715-0754 (0h39m)
Economy Class

Finally, boarding was called, just as a few shops were beginning to open.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7014.jpg
Dawn was breaking just as we were boarding. On one side of us was a Thai Airways flight to Bangkok, on the other an Air Asia flight to KL as well.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7017.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7020.jpg


CZ to Guangzhou

The Cathay Flight that we might have been on
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7025.jpg

This flight was fairly full towards the front, but down the back it was nearly empty. Once again, fruit juice was served from a tray, along with a bag of peanuts.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7028.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7031.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7041.jpg

We once again docked at the domestic area, and took the shuttle monorail over to the international pier. We split up and had a browse through the duty free. I then went to have a look at the KLIA ‘Jungle Boardwalk’, a unique airport attraction – in the doughnut hole in the centre of the terminal is a rainforest. Its not the largest or most spectacular rainforest, but a very nice addition to an international airport where the majority of people passing through will be enroute from Europe to Australia, so not having previously visited a tropical rainforest. Compared to the Cactus and butterfly gardens down the road in SIN, I think the Boardwalk is just as good – a view of the planes would be better for me, but I imagine the majority of the visitors would rather a more authentic rainforest visit.


More KUL pics
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7046.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7048.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7058.jpg



May 2010
Malaysia Airlines MH 72
Kuala Lumpur (KUL) – Hong Kong (HKG)
Boeing B777-200 (9M-MRO)
Scheduled: 0915-1300 (3h45m)
Actual: 0937-1253 (3h16m)
Economy Class

http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7060.jpg
After a bit of a delay in boarding (no reason was announced), a general boarding call was made without any regard to Business Class or families. We were amongst the firs to board, and I got a few pics of the empty part of the rear cabin.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7061.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7062.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7069.jpg

We had two pairs of seats in the back rows. We were hoping for a nice empty flight again, but this time the flight was much busier, but we still ended up with an empty seat each.

After our delayed boarding, we pushed back late, and finally took off just over half an hour later – lucky all airlines pad their schedules.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7078.jpg
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This B777, unlike our outbound A330 have PTVs fitted, and although the system is AVOD, the range of films on offer isn’t nearly as extensive as the SQ one. I did, however, manage to watch a film I had been wanted to see, although now that’s its been a while since the flight, I can’t remember what it was exactly!

The legroom on the B777 was far better than the A330 – more than enough room to cross my legs.

Guava Juice
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7099.jpg

Brunch choices were announced via the PTV screen as apposed to handing out menus. There was a choice is Nasi Lemak (traditional Malaysian dish), or Chicken sausage and omelette. I wanted to try the nasi lemak (omelettes aren’t very interesting, however, they’d run out by the time they reached us, so I had to settle with an omelette, which wasn’t as nice as the one of the way out, but was filling nevertheless.
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7105.jpg
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7108.jpg


This time I asked for a beer, and it turned up pretty quickly – just one glass and a can this time – perfect!
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7110.jpg

Vietnamese Coast
http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7113.jpg
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http://i129.photobucket.com/albums/p207/shefgab/MH/CIMG7156.jpg

We landed a bit early, and somehow managed to get allocated a gate pretty close to the arrival area. My friend zipped through the HK residents queue, and left me to follow with a delay of around 10 minutes. The jokes on her though as my bag came out first. Having read the HK immigration website I just found out that I’m eligible for a fastrack card as I’ve flown through the airport three times in the last 12 months, so I’ll shortly be applying for that. The queues here always seem to take a while, and are terrible compared to Singapore.

Once we had our bags we headed out to get the bus into town. About half way back I realised that I’d left my noise cancelling headphones on the phone. Once we were back in my friends flat, I gave MAS a call – they’d been found. The next day when I was heading back to London on QR I stopped by their ground handling desk and picked them up. Great service!

Part 4 coming up

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: flightsimboy
Posted 2010-07-17 07:21:16 and read 22478 times.

Given your low loads on MH on the earlier flights, it is understandable they chose to serve you from just the trays. (Not sure if your meals arrived that way too, but on a pretty empty EK 773ER flight the entire service was without the cart). I think it is just easier for crew to handle the food service that way. Not taking up for MH, but I think that is the reason why. The late beer delivery is quite disappointing, but they made up with the full can on another flight. MH is such a great airline, I really wish them all the best! Loved those close up MHA330 shots in HKG..super! Great photos landing into HKG!

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: TreeHillRavens
Posted 2010-07-17 12:49:47 and read 21964 times.

Quoting gabrielchew (Thread starter):
Not long after departure, the crew came though with numerous fruit juices on a tray. I took some guava juice, which was nice, although I felt that serving from trays:
a) reduced the choice available to passengers
b) was more work for the crew
c) created more waste if no one wanted what had already been poured.

They have been doing so for decades. Having flown a few other carriers which all serve the post-departure drink using a trolley instead of tray, i actually prefer them to use a tray as it certainly cut down on waiting time and the crew can finish off this service very quickly.

Quoting gabrielchew (Thread starter):
The crew came through with juice and water a few times, however my main complaint with the tray concept came now. I asked one of the juice laden crew for a beer. Now, if they had a trolley, no problem. However, they obviously didn’t have any beer on the tray. “I’ll be right back”. Ten minutes later, still no beer. I flag someone else down. “Sorry sir, I’ll be right back”. Still no beer. I ask again, and finally a very harried looking guy comes over with two glasses of flat beer. Hmmmm, not impressed. How about serving one glass and the can? Or how about using trolleys! I don’t think given the low pax load, and the fairly simple request that waiting 20 minutes for a drink on a ‘Five Star Airline’ was adequate. Maybe the Malaysian Hospitality doesn’t extend to beer (a majority Muslin country). Who knows.

Inconsistency is the problem, i suppose. MAS is one of the few carriers that usually give out the whole can of soft drink/beer.

Quoting gabrielchew (Thread starter):
I don’t think given the low pax load, and the fairly simple request that waiting 20 minutes for a drink on a ‘Five Star Airline’ was adequate.

I've been there too. The 5-star certainly is highly overrated, no doubt ! The old MAS was so much better.

Quoting gabrielchew (Thread starter):
Maybe the Malaysian Hospitality doesn’t extend to beer (a majority Muslin country). Who knows.

This has nothing to do with Malaysia being a Muslim majority country. As you can see, alcoholic beverages are sold pretty much everywhere in Malaysia (except Kelantan). MAS Muslim crew have no problem serving alcoholic beverages to any of the passengers either.

Quoting gabrielchew (Thread starter):
The legroom on the B777 was far better than the A330 – more than enough room to cross my legs.

All the MAS widebodied aircraft (except 332) feature 33"-34" of seat pitch in EY. The 333 should have tiny bit more artificial legroom due to the thinner seat back in Economy Class compared to the 772.

Anyway, enjoyed all your four trip reports ! Like the Korea one particularly. Thanks a lot for sharing.

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: gabrielchew
Posted 2010-07-18 02:22:52 and read 21346 times.

I didn't know that they'd been using trays for so long. And it seems like a lot of people prefer the tray concept. Glad you liked the reports TreeHillRavens

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: ag92
Posted 2010-08-14 14:10:14 and read 19468 times.

Hey Gabriel, thanks for taking so many photos. Very pleasant to read and follow

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: tk747
Posted 2010-08-15 09:56:49 and read 18916 times.

Thanks for the great report. I just flew MH SYD-KUL and was actually a little disappointed (will post a TR soon). MH needs to revamp the interior of its planes they are looking very shabby. I also went to Penang such an interesting city,

Thanks for posting

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: abrelosojos
Posted 2010-08-15 10:33:15 and read 18882 times.

G,

Thanks for the report. MAS is one of my favorite airlines in the world, and always a pleasure to read trip reports of it. The meal on the outbound flight looked great, and I'm glad the crew made no qualms of giving you a second meal. Interesting to note that the crew was so off with the beer service - it is funny as I have seen significant service lapses in Asia of another "leading" carrier - namely, Cathay Pacific.

Thanks again for sharing.

Saludos,
A.

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: gabrielchew
Posted 2010-08-20 15:31:29 and read 18263 times.

Quoting ag92 (Reply 4):
Very pleasant to read and follow

Glad you enjoyed it!

Quoting tk747 (Reply 5):
I just flew MH SYD-KUL and was actually a little disappointed (will post a TR soon). MH needs to revamp the interior of its planes they are looking very shabby.

Well, if you were on an A330, then yesw, I'd definately agree with you. They're not very 21st century

Quoting abrelosojos (Reply 6):
Thanks for the report. MAS is one of my favorite airlines in the world, and always a pleasure to read trip reports of it

Well, I'm happy to have satified your MH report desires!

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: infinit
Posted 2010-08-20 19:07:42 and read 18165 times.

Nice TR. Thanks for posting. MH is one of my favorite carriers  

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: rj777
Posted 2014-04-09 08:35:29 and read 5760 times.

RIP 9M-MRO and all the souls on board. Hope they find you soon!

Topic: RE: Asia Trip, Pt 3: Malaysia Airlines, HKG To Penang
Username: gabrielchew
Posted 2014-04-23 08:41:50 and read 3622 times.

Quoting rj777 (Reply 9):
RIP 9M-MRO and all the souls on board. Hope they find you soon!

Yes, I noticed that. What a coincidence that my only MH B777 was 9M-MRO. Wonder if it'll ever be found


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