Print from Airliners.net discussion forum
http://www.airliners.net/aviation-forums/trip_reports/read.main/115592/

Topic: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Abrelosojos
Posted 2007-12-22 12:51:20 and read 30573 times.

Feedback always appreciated.

Trip Report: 032
Flight Category: J-ILR (See Report End)
Date: 04-Sep-07
SDT/SAT/Delay: 2030/0600/08:30 hrs
Flight: KLM KL 562, 3941 miles
Routing: EBB-AMS
Aircraft: 332
Seat: World Business Class, 1J

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 5 months, here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents. And, here is the best part ... all of them were part of a 4month break from life ... pure vacation, and pure food for the mind, body, and soul. Together, they mounted to 21/2 round-the-worlds that was truly insane. As usual, all long haul flights were on Business or First Class; short haul was on Economy Class.

As I have tried for A.Net audience in the past, several of the reports will be firsts on A.Net. These include either first time airline coverages, routes, airports, flights, or countries.

This report on KLM's EBB-AMS will be the first for the segment, and the first out of Uganda. At least, that's what preliminary searches indicate. The reason for the trip was to do a trip to Jinja for some amazing white water rafting, and also finally have crossed the Equator on each and every country on earth. Yes, I am a dork.

II > Pre-Flight:

a) Before Airport:
Booking was done using KLM's excellent booking interface at www.klm.com. eTickets were immediately issued via email on my one-way EBB-AMS-MOW routing. I was unable to choose my seat for some reason. Since at the time of purchase I just happen to be in Netherlands, I called their number and the English speaking attendant was super rude in confirming the seat of choice. Apparently their had been a spate of operational issues at AMS and lots of missed flights ... so he said, "I need to do this non-essential thing now?" Whatever. Anyway, so I wish I could choose and modify my seat. Every airline should have that!

b) At Airport:
They were having major reconstruction work at the airport. Thankfully the departure side was not as much of a mess like the arrivals side was. The arrivals side was basically a warehouse. So to enter the airport, one security guard checks your ID and ticket and warns you that you cannot come out. Then like airports in India and some Middle Eastern countries, your check bag is scanned, and then you appear the departure check-in area. KLM was the only flight departing and the economy queue was LONG. It snaked itself into several loops and there was utter chaos. The Business class queue had a 10 minute wait, and before you could actually see the agent, your passport was checked to make sure you had the necessary permission to enter Netherlands. The people doing these passport checks were super high-handed and rude. While I understand the airline is responsible for checking these documents, these agents went about it in a completely wrong way. One agent (who apparently turned out to be the airport manager) screamed at a helpless Brazilian who was trying to explain that he did not need a visa to enter EU. He threw his passport on the airport counter and threatened to call the police. The poor guy (who spoke very little English) was in tears, and I had to make my way to translate and ensure that he got onboard! I later spoke to an Indian who sat next to me in J, and he complained about the airport manager as well ... this guy had a 4 book passport and seen the world, and the airport duty manager accused him of being a "human smuggler"! On a personal note, I had no drama and was able to check-in with ease. However, my seat assignment had magically disappeared and I was assigned 1J. I was not in the mood to argue. C'est la vie.

After a quick immigration I went to the bare-bone lounge and made myself a stiff drink, and finally made it to the gate just after last call. It was great to walk on the tarmac of a balmy night and see the KL 332 looking splendid under lights. I was thinking of how calm everything looked ... and how the (old) airport might have looked during the horrible ElAl hijacking. Upon finally boarding, I was greeted by 2 friendly KL flight crew. One of them offered me a choice of drink, and I was more than happy to have a glass of champagne. The 332 looked good, and was in top condition. J class load was a very healthy 95%. I am sure KL does very well on this route.

Oh, one bizarre thing ... while embarking, I saw a THAI ONE-TWO-GO 747 at EBB ... any idea what the hell it was doing here? I took a picture, but cannot seem to locate it. It was a very strange sight. Insights?

Airport - External:

(Entebbe Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-20.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-20.jpg

Airport - Internal:

(Pre check-in)
http://i90.photobucket.com/albums/k251/abrelosojosnow/003-20.jpg

(Post immigrations)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-20.jpg

Scenes of the tarmac:

NONE

Lounge

(As in most other African airports, one lounge for all airlines)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-20.jpg

(Arr./Dep. screens)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-20.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/007-20.jpg

(Tasty samosas)
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-20.jpg

Boarding:

NONE

III> In-Flight:

a) Service Schedule + Impressions:
Welcome drink choice of champagne, orange juice, and water. Menus for breakfast and an option to "tick" your choice (later to be collected by crew) were on the seat upon embarkation. Also on the seat was a very useful amenity kit. Service commenced immediately after takeoff with hot towels and a "drink-n-nut" service, followed by dinner. I had a quick nap on the rather uncomfortable seat after exploring their relatively generous IFE. 90 minutes to landing, a full breakfast service commenced followed by my FAVOURITE part of flying KLM ... their "blue little Dutch houses" gift. It was brought in a tray so collectors like myself can choose ... I actually now have all but one; if there is any KLM staff reading this, how can I get the one I am missing? I have been looking for it for the past 9 KLM flights this year! Can I just take this moment to say how much I enjoy this little gift? This used to be the norm in J and F class ... and while most airlines have done away with this tradition, I sincerely appreciate and enjoy KLM keeping it! Oh, a thoughtful gesture was to provide sealed plastic bags for the gifts for those transferring at AMS to comply with EU security regulations.

b) Aircraft + Seats:
The 332 was kept clean throughout the aircraft, and especially in J. Even though it was a relatively new aircraft, the cabin felt a little antiquated (cannot really explain, check one of the pictures). However, I HATE the J class seats. While they are comfortable to sit on, I always found recline posture to be just odd. There are better angular-flat seats out there (SQ Raffles is one of them); this one has weird fold points which makes your body cringe at several points because the "bed" has several uneven fold points. However, unlike some angular flat arrangements (example: AF, AA), I found the overall room to be much more satisfactory. I could be in several recline modes without having the need to cramp and position my leg in some awkward manner. Interestingly, I had a conversation later with the FA, and he bitched about how much these seats are hated. I wish KLM would change these seats ... but with the way AF treats KL as the evil step-child with limited investments, it might be wishful thinking. Oh, one random comment ... I LOVE the KLM pillow. Super comfortable.

Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/009-20.jpg

Views from Aircraft:

NONE

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/010-19.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/011-19.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/012-20.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-20.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/014-20.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-20.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/016-20.jpg

c) Meal + Beverage:

I think the best way to describe KLM's meal and beverage service is inconsistent ... and it seemed that my catering (bad) luck from my earlier Air France: CDG-JNB flight carried a little here as well. I will explain later.

KLM has 2 meal service on this flight. A dinner service, and a pre-arrival breakfast "a la carte" service. Service began soon after take off with some warm nuts and a stiff gin and tonic.

Now here is where things became amusing ... for dinner, there was a choice between a fish and chicken (see menu) ... catering had EBB had mislabeled the food options, and it made quite an interesting "hide and seek." For example, I had chosen the fish ... but got a plate marked "chicken". LOL. Anyway, the crew was excellent and apologetic for the snafu, and ensured that passengers got the dish they actually wanted. Also, the appetizer read "beef", but the reality was "salmon"  Smile. I always maintain that the mark of a good/great airline are its crew, and their ability to "rise above" such adversities. Unlike my AF crew on CDG-JNB, the KLM crew were excellent in dealing with the situation and finding a good solution for all. While my actual Tilapia in a "creamy cheese and prawn sauce" was a little burnt, it was still excellent and the portion was huge! Finishing off the meal, was a little desert ... though interestingly, it was not advertised in the menu.

For some very weird reason, catering at EBB had ALSO messed up with the breakfast order. They somehow figured that I wanted an AVML. LOL. Maybe all the India flying had entered the KLM system and they had somehow extrapolated that I was just some Indian vegetarian. Haha, I would probably be the whitest Indian vegetarian out there. Anyway, the crew apologized again and volunteered to get me any meal I wanted from Y. Since I was not really hungry, I declined the offer and decided to "explore" my Indian breakfast ... unfortunately, my new Indian friend next to me and I both agreed that the meal looked anything BUT Indian, and did not look that great either. See for yourself. After having some rather large potatoes for dinner, I was not going to do the same for breakfast! Some of us have figures that need to be maintained! Breakfast service was finished off with some excellent tea options, and I have always enjoyed their healthy fruits and cereal on KL overnight flights.

Finally, while not top class, beverage service quality and options were far above industry J average.

(Breakfast pre-order form)


(Menu)










(Pre takeoff bubbly)
http://i90.photobucket.com/albums/k251/abrelosojosnow/023-14.jpg

(Immediately followed by warm nuts and a stiff G&T)
http://i90.photobucket.com/albums/k251/abrelosojosnow/024-14.jpg

(Notice the meal top and the actual meal)
http://i90.photobucket.com/albums/k251/abrelosojosnow/025-13.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/026-7.jpg

(Ending with tea)
http://i90.photobucket.com/albums/k251/abrelosojosnow/027-7.jpg

(AVML Breakfast)
http://i90.photobucket.com/albums/k251/abrelosojosnow/028-6.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/029-6.jpg

d) Inflight Entertainment:
While not state-of-the-art, KLM's IFE is miles ahead of many of its counterparts, and certainly better than AF's. The screens are big and lucid, and the options for movies were at over 30. They had the option for SMS/EMAIL built in ... but of course like my other KL flights, it never seems to work. Can someone explain more about this?

(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/030-6.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/031-6.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/032-5.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/033-5.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/034-5.jpg

(Can someone please explain this email option?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/035-3.jpg

(KL headphones, far superior than from its "mother" airline)
http://i90.photobucket.com/albums/k251/abrelosojosnow/036-3.jpg

e) Crew:
Ok. Absolutely fantastic crew ... ESPECIALLY given this was an European airline! I usually find Euro-crews on transcontinental (NOT intra-Europe) flights to be normally very RLC and the better ones ERC ("Reserved Lazy Cold“ read AF, and "Efficient Reserved Cold" read LH). They were always genuinely caring about their passenger needs, and I loved the way they handled the catering situation on board ... apologetic, and pro-active. You really cannot ask for more than that. After the meal service was done, I went to the galley and had a great conversation with the lead FA. He was very honest about his opinion on KLM and the future of the airline. It was great to see a knowledgeable crew who knew what he was talking about. So refreshing.

I think there should be a requirement made ... EVERY AF long distance cabin attendant needs to spend a stint with KLM and learn from them. The comparative service levels between the 2 airline really is heaven (KLM) and hell (AF). I put the airlines in bracket just in case my repeat did not give enough indications otherwise. Jajajajajajaja.

IV> Post-Flight:

Upon landing, a cheesy video about KLM was played using super 1990s images, followed by a really useful screen which contained gate information of all connecting passengers. I really wish more airlines did this! Again, the heaven and hell adjectives come to mind when comparing AMS and CDG. I absolutely adore AMS. Post flight, immigration was a breeze, and my bag was at the carousel even before I was there. This is how airports should be run!

(Cheesy arrival video)
http://i90.photobucket.com/albums/k251/abrelosojosnow/037-2.jpg

(Useful connection information)
http://i90.photobucket.com/albums/k251/abrelosojosnow/038-2.jpg

(Amsterdam Schipol)
http://i90.photobucket.com/albums/k251/abrelosojosnow/039-2.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/040-2.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/041-2.jpg

V> Impressions + Scores:

A mark of a great airline is consistently great service ... from booking the ticket to picking up the bags upon arrival. Absolutely horrendous ground agents at EBB and inconsistent catering ensured that this KLM flight would not be getting top marks. Moreover, KLM really does need to invest in new generation J seats. However, an excellent crew coupled with neat little touches (gifts, IFE, amenity kits) supplemented by an excellent AMS hub ensured that KLM remain as one of my favourite airlines in the Skyteam alliance. I absolutely recommend KLM for your next flight ... just make sure its not ex-EBB  Wink.

Reservation: 7.0
Check-In: 2.0
Lounge: 5.0
Boarding: 8.0
Seat: 6.0
Aircraft Overall Ambience: 7.0
IFE: 8.0
Crew Service: 9.0
Food: 6.5
Beverages: 7.5
Amenity Kits + Others Freebies: 10.0 (First 10.0; primarily driven by “GIFT”)
Disembarkation: 8.0
On-Time Record: 9.0
OVERALL IMPRESSION: 7.15
(Pre-flight average of all-reviews: 6.26)

(Scores are based on comparison with other airlines in THAT class of service ... No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR
21/ Jet Blue: CUN-JFK: 02/20/07: 5.96: Y-IMR
22/ SAS Norge/Braathens: OSL-AES: 05/26/07: 5.75: Y-DSR
23/ TAP Air Portugal: OSL-LIS: 05/29/07: 5.46: Y-IMR
24/ Delta Airlines: JFK-CDG: 08/09/07: 7.85: J-ILR
25/ Air France: CDG-JNB: 08/10/07: 5.33: J-ILR
26/ LAM Mozambique: JNB-MPM: 08/13/07: 5.67: Y-ISR
27/ Transairways Mozambique: INH-MPM: 08/17/07: 6.08: Y-DSR
28/ Air Link Swaziland: MTS-JNB: 08/18/07: 6.17: Y-ISR
29/ Kenya Airways: NBO-BJM: 08/19/07: 6.17: Y-ISR
30/ Rwanda Air Express: KGL-NBO: 08/25/07: 5.96: Y-ISR
31/ Fly 540: MYD-LAU: 08/31/07: 4.83: Y-DSR

(Note on Codes: Y - Economy, J - Business, F = First :: I/D -“ International/Domestic :: SR/MR/LR - Short/Medium/Long Haul :: I have designed these codes so people don'tt believe my scores are comparing apples with oranges)

VII> Other Pictures:

It has now become customary to share some images of the place I went to, and some other related aviation pictures. Hope everyone enjoys!

(Amenity kit + Gift)
http://i90.photobucket.com/albums/k251/abrelosojosnow/042-1.jpg

(Here are some pictures of AMS from outbound flight)
http://i90.photobucket.com/albums/k251/abrelosojosnow/043-1.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/044.jpg

(Kampala, Uganda as seen from the Sheraton hotel suite)
http://i90.photobucket.com/albums/k251/abrelosojosnow/045.jpg

(YAY ... now having crossed the Equator in EVERY country)
http://i90.photobucket.com/albums/k251/abrelosojosnow/046.jpg

(Road to Jinja)
http://i90.photobucket.com/albums/k251/abrelosojosnow/047.jpg

(Awesome white water rafting at Jinja)
http://i90.photobucket.com/albums/k251/abrelosojosnow/048.jpg

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: JetSetter629
Posted 2007-12-22 13:40:36 and read 30478 times.

Great trip report like always

Quoting Abrelosojos (Thread starter):
(YAY ... now having crossed the Equator in EVERY country)

Impressive feat!!!

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Lima
Posted 2007-12-22 15:51:31 and read 30297 times.

Thanks again Abrelosojos for a detailed and interesting trip report!

The airport location is quite unique. I saw on other pictures from other sites that at the end of the runway at Entebbe airport you have the huge Lake Victoria.

Do you think most passengers connected at Amsterdam? many deplaned at Schiphol?

Thanks!

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Abrelosojos
Posted 2007-12-22 19:51:28 and read 30027 times.



Quoting Lima (Reply 2):
Do you think most passengers connected at Amsterdam? many deplaned at Schiphol?

= I would say that a majority of passengers were connecting passengers. In the J cabin, the screen displayed a LOT of flights which indicated that over 80% of them were using the excellent AMS hub to move onwards.

Cheers,
A.

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Kiramakora
Posted 2007-12-22 23:20:18 and read 29874 times.

Very cool TR. The "Indian" option indeed does not look too appealing. I know you have flown on NWA WBC. Do you find a difference between the two?

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: SR 103
Posted 2007-12-23 10:20:34 and read 29642 times.



Quoting Abrelosojos (Thread starter):
my FAVOURITE part of flying KLM ... their "blue little Dutch houses" gift

I could not agree more!

Quoting Abrelosojos (Thread starter):
However, I HATE the J class seats. While they are comfortable to sit on, I always found recline posture to be just odd.

I personally don't hate it, there are many other seats that I think are worse (cough*DL*cough), but you are right, the seat is not overly comfortable. Having just flown the new seat back to the back with the old classic WBC seat, I can honestly say the old one was far more comfortable.

Quoting Abrelosojos (Thread starter):
LOVE the KLM pillow. Super comfortable.

I liked the little "beanie" pillow, nice little unique touch

Quoting Abrelosojos (Thread starter):
think the best way to describe KLM's meal and beverage service is inconsistent

You are just unlucky huh? The catering on my two flight was perfectly fine. Not up to the high AF standard I have experienced but perfectly fine.

Quoting Abrelosojos (Thread starter):
While not state-of-the-art, KLM's IFE is miles ahead of many of its counterparts, and certainly better than AF's.

That really is one advantage of KLM.

Quoting Abrelosojos (Thread starter):
I think there should be a requirement made ... EVERY AF long distance cabin attendant needs to spend a stint with KLM and learn from them. The comparative service levels between the 2 airline really is heaven (KLM) and hell (AF). I put the airlines in bracket just in case my repeat did not give enough indications otherwise.

Oh god I can see the mess now! DL F/A's used to fly on some SR flights back in the "Atlantic Excellence" days and it was not a good thing in my opinion. I think AF is beyond help in some cases, just leave KLM the way it is.

Quoting Abrelosojos (Thread starter):
(Amenity kit + Gift)

Looks like KLM has introduced a new amenity kit. While the contents may be the same, the bag itself has changed.

Impressive trip report as always Abrelosojos. Even more interesting as I got to compare it to my recently posted report on KLM. Looks like we have almost the identical views on KLM's WBC.

SR 103

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: BA319-131
Posted 2007-12-23 12:05:36 and read 29575 times.

Good TR, a most enjpyable read.

The catering x EBB looks pretty poor + the trays look crowded, especially on th evening meal, much nice to have each course delivered individually.

Quoting Abrelosojos (Thread starter):
before you could actually see the agent, your passport was checked to make sure you had the necessary permission to enter Netherlands. The people doing these passport checks were super high-handed and rude. While I understand the airline is responsible for checking these documents, these agents went about it in a completely wrong way. One agent (who apparently turned out to be the airport manager) screamed at a helpless Brazilian who was trying to explain that he did not need a visa to enter EU. He threw his passport on the airport counter and threatened to call the police. The poor guy (who spoke very little English) was in tears, and I had to make my way to translate and ensure that he got onboard! I later spoke to an Indian who sat next to me in J, and he complained about the airport manager as well ... this guy had a 4 book passport and seen the world, and the airport duty manager accused him of being a "human smuggler"!

- Yikes, sounds terrible!

Rgds

Mark

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: B747forever
Posted 2007-12-24 01:43:08 and read 29360 times.

Great TR.

The pics are really good.

Seems that EBB is a "confused airport"

Quoting Abrelosojos (Thread starter):
(Useful connection information)

That is really good. Wish that more airlines have something similar.



Thank you for sharing

B747forever.

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Abrelosojos
Posted 2007-12-24 08:05:17 and read 29210 times.



Quoting SR 103 (Reply 5):
I personally don't hate it, there are many other seats that I think are worse (cough*DL*cough), but you are right, the seat is not overly comfortable. Having just flown the new seat back to the back with the old classic WBC seat, I can honestly say the old one was far more comfortable.

= LOL. I knew you were going to bring your disdain for DL  Smile. I do prefer DL-J seats to KL.

Quoting SR 103 (Reply 5):
You are just unlucky huh? The catering on my two flight was perfectly fine. Not up to the high AF standard I have experienced but perfectly fine.

= I think besides the quality, my thoughts on catering is best summed through BA319-131:

Quoting BA319-131 (Reply 6):
The catering x EBB looks pretty poor + the trays look crowded, especially on th evening meal, much nice to have each course delivered individually.



Quoting SR 103 (Reply 5):
Oh god I can see the mess now! DL F/A's used to fly on some SR flights back in the "Atlantic Excellence" days and it was not a good thing in my opinion. I think AF is beyond help in some cases, just leave KLM the way it is.

= You are probably right. But DL FA's now are miles ahead of DL FA's then ... and well, SR does not even exist.

Quoting SR 103 (Reply 5):
Impressive trip report as always Abrelosojos. Even more interesting as I got to compare it to my recently posted report on KLM. Looks like we have almost the identical views on KLM's WBC.

= Oh God. We agree. YAY  Smile. We will continue to maintain our different views on DL and AF.

Quoting B747forever (Reply 7):
That is really good. Wish that more airlines have something similar.

= Indeed.

Cheers and Merry Christmas,
A.

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: StevenG
Posted 2007-12-24 14:27:23 and read 29091 times.

Compliments for another well documented trip!

Unlike in the neighbouring countries, at EBB they don't care much if you take pictures at the terminal. At least, that was my experience. At NBO you'll about to get arrested by just even thinking about it. Only drawback is that most of the interesting planes arrive and leave after sunset.

My opinions about KLM long distance are about the same as yours. Last year I flew KLM again for the first time in 25 years (to NBO and EBB) and in especially in the 80's and 90's stories were widely known about the attitude of KLM crew, something like 'just regard as a privilege you are allowed to fly with us'. My experience was on the contrary, both in C and Y. One of the best cabin crews so far, better than AF, LH, LX and even QR, probably only to compare with TG long haul and SA.

Quoting Abrelosojos (Thread starter):
and how the (old) airport might have looked during the horrible ElAl hijacking.

Last year and even this year I was thinking the same. Indeed, the events took place at the old airport. The one you pass around upon driving to the main terminal, visible on the right hand side. The old tower and terminal are still visible and from what I've been told the bullet holes are still visible. Just a minor correction, it was an Air France flight on the route TLV-ATH-CDG which was hijacked back in 1976.

The old AZ Caravelle and British Airtours 707 are still visible but now painted in different colours. The first one now for a telecom company.

Furthermore, Jinja is an excellent place for outdoor activities like rafting and so on! I really had a good time there.

Quoting Abrelosojos (Thread starter):
They were having major reconstruction work at the airport. Thankfully the departure side was not as much of a mess like the arrivals side was. The arrivals side was basically a warehouse.

It all had to do with the Commonwealth Heads of State meeting back in november (www.chogm2007.ug). In the beginning of November reconstruction works were still going on at the terminal and in Kampala itself. New road crossings, new surfaces on the road and traffic lights being installed all over the place. Friends of me who live as expats in Entebbe were wondering how long they would be in working order after CHOGM.

Quoting Abrelosojos (Thread starter):
people doing these passport checks were super high-handed and rude.

Just a positive note, when I informed airport staff from both security and shops about some unattended luggage in the terminal (air-side) their reaction and action was very alert. The construction worker who showed up some minutes later and proved to be the owner had some hard time to explain his actions although these were different employees from the ones you had to deal with.

Last year I had to transfer at EBB from KGL to AMS and the co-workers dealing with transit passengers were really service-minded and helpful. They did everything for you and you didn't have to ask anything. Before you realized or wondered, they had worked out all the requirements. Only in GRU many, many years ago I had experienced something like that before.

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Abrelosojos
Posted 2007-12-24 21:21:21 and read 28994 times.



Quoting StevenG (Reply 9):
At NBO you'll about to get arrested by just even thinking about it. Only drawback is that most of the interesting planes arrive and leave after sunset.

= I guess I was super lucky with all the photography I did at NBO  Smile.

Quoting StevenG (Reply 9):
One of the best cabin crews so far, better than AF, LH, LX and even QR, probably only to compare with TG long haul and SA.

= I completely agree with you.

Quoting StevenG (Reply 9):
Just a minor correction, it was an Air France flight on the route TLV-ATH-CDG which was hijacked back in 1976.

= You are completely correct. I have NO idea why I put down EL-AL.

Quoting StevenG (Reply 9):
Furthermore, Jinja is an excellent place for outdoor activities like rafting and so on! I really had a good time there.

= Yes. Jinja rocks.

Quoting StevenG (Reply 9):
It all had to do with the Commonwealth Heads of State meeting back in november (www.chogm2007.ug). In the beginning of November reconstruction works were still going on at the terminal and in Kampala itself. New road crossings, new surfaces on the road and traffic lights being installed all over the place. Friends of me who live as expats in Entebbe were wondering how long they would be in working order after CHOGM.

= Yes. The most annoying were the signs saying, "Are you ready for CHOGM?" I mean, what would the average folk in Uganda have to do with CHOGM  Smile.

Quoting StevenG (Reply 9):
Just a positive note, when I informed airport staff from both security and shops about some unattended luggage in the terminal (air-side) their reaction and action was very alert. The construction worker who showed up some minutes later and proved to be the owner had some hard time to explain his actions although these were different employees from the ones you had to deal with.

Last year I had to transfer at EBB from KGL to AMS and the co-workers dealing with transit passengers were really service-minded and helpful. They did everything for you and you didn't have to ask anything. Before you realized or wondered, they had worked out all the requirements. Only in GRU many, many years ago I had experienced something like that before.

= Glad you had a good experience. The Indian next to me was super amused - he was like, "I fly KL because they are one of the better transfer connections through AMS and I have had only good experiences ... and here I have this Ugandan staffer of KLM who thought I faked visas of like all these countries." Interestingly, we bonded and got buzzed  Smile.

Cheers,
A.

PS: StevenG, we must travel to E. Africa back together!!!

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Blr2Syr
Posted 2007-12-25 10:52:46 and read 28831 times.

Super duper TR ! Plan to do a JFK/SFO - AMS - EBB - DXB/ADD- BOM - BLR - AMS- SFO early next yr  Smile Shall post a TR soon

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: JetBlueAUS
Posted 2007-12-25 11:23:39 and read 28817 times.

Good TR! Seems like KL isn't what they used to be though.  Sad

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: Abrelosojos
Posted 2007-12-25 14:19:05 and read 28754 times.



Quoting Blr2Syr (Reply 11):
Super duper TR ! Plan to do a JFK/SFO - AMS - EBB - DXB/ADD- BOM - BLR - AMS- SFO early next yr Shall post a TR soon

= If you are undecided, fly via ADD. ET is a gem of an airline. Good luck and have a blast.

Quoting JetBlueAUS (Reply 12):
Good TR! Seems like KL isn't what they used to be though.

= I concur. I would love to figure out what AF's strategy for KL is.

Cheers,
A.

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: NWASkyking
Posted 2008-01-26 22:00:56 and read 27625 times.

KLM food looked real good!

Topic: RE: KLM KL 562: 04/SEP/07: EBB-AMS: J Cabin
Username: TBloemink
Posted 2010-09-04 10:07:12 and read 14290 times.

Hey, nice TR!

I did not fly KLM before (only to LHR and back on my trip last year) and maybe I'll do that. Good to hear the service at AMS is good, it is a nice airport, unfortunately on my trip last year two bags were left in LHR, reason unknown. But that is not the fault of AMS.

Quoting Abrelosojos (Thread starter):
(Amsterdam Schipol)

Its Schiphol   you forgot the h :P


The messages in this discussion express the views of the author of the message, not necessarily the views of Airliners.net or any entity associated with Airliners.net.

Copyright © Lundgren Aerospace. All rights reserved.
http://www.airliners.net/