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Topic: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 09:10:10 and read 29686 times.




Map generated by the Great Circle Mapper - copyright © Karl L. Swartz


Background
I had wanted to take a round-the-world trip for many years and last summer I finally decided to do it. Originally, my plan for October 2010 was to visit a good friend in Brisbane again after a break of four years. While searching for flight options, I realized that a visit to Brisbane would be a great opportunity to create a round-the-world trip. RTW packages by the large alliances didn't attract me due to numerous restrictions and the limited choice of airlines. I found it much more interesting to combine all kinds of airlines without someone restricting anything.

As usual, my focus was on new carriers and new types - and my intensive searches turned out to be successful. First of all, I booked the long-haul flights, followed by a few connecting flights. Finally, I added some more side trip flights. Final routing: Munich-Bangkok-Brisbane-Melbourne-Albury-Sydney-Auckland-Christchurch-Dunedin-Wellington-Auckland-San Francisco-Munich. The itinerary included 12 flights, 7 new airlines, 5 new airports and 3 new types. I would leave on 2 October and return 11 days later, after flying 26345 miles (42398 kilometers).

Thai Airways International was my airline of choice between Munich and Brisbane. I had never flown Thai before and been anxious to try it after reading and hearing countless positive reports. Thai was also one of a few carriers offering acceptable one-way fares between MUC and BNE. I was well aware that Thai's 747-400s aren't equipped with individual IFE screens, but I was planning to rest on the night flight to BKK anyway. Not to forget, generous legroom could be expected on the 747. Another good reason for Thai: the flight between Bangkok and Brisbane would be operated by a 777-200ER with new seats and advanced IFE. I finally booked the Thai combo on STA Travel, the one and only agency selling it at a reasonable price. Due to the transfer time of more than 10 hours at Bangkok, I also reserved a room for 6 hours in the Louis' Tavern transit hotel.





Saturday, 2 October 2010
Munich (MUC) - Bangkok (BKK)
Thai Airways Int'l TG925
21:50-13:40 (22:12-13:27)
Distance: 5474 miles
Flying time: 09:49 (hrs)
Economy Class, seat 63H

Boeing 747-4D7
HS-TGW (s/n 1111), named "Visuthakasatriya", STAR ALLIANCE cls
Delivered in 04/1997


1st flight on HS-TGW
16th 747-400 flight
20th 747 flight
101st airline



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Photo © Alan Tsui



Checking in online hadn't been possible, so I had to join an extra-long queue in front of Thai's desks. Even though I arrived at Terminal 2 more than two hours prior to departure, some 150 people were already waiting in line. Most of them were Asians, many of them equipped with large suitcases, boxes and shopping bags. Anyway, there was no reason to worry because I had already reserved my seats in advance. I had selected an aisle seat on the 747 and a window seat on the 777, both of them in the rear section. After an annoying waiting time of more than 30 minutes, I finally received my boarding passes. Interestingly, my pre-reserved aisle seat on the left side had been replaced by a similar one on the right side, but I didn't mind about that.

About an hour prior to departure, I passed one of the mostly deserted security checkpoints. I was expecting to be at the gate only a few minutes later, but things should develop differently: Masses of people were waiting in long queues at passport control. Even though two dozen flights - including several long-haul flights - were scheduled to leave from the H gate area (non-Schengen) within the next 1.5 hours, only 50 percent of the existing counters were staffed by Bundespolizei (federal police) officers. There was an express line for certain flights, but lining up there didn't help anyone. Numerous people were concerned about missing their flights and asked whether they could move up front. Just like in May, when I was heading to Manchester, there was a dramatic lack of officers - quite a shame considering that MUC's Terminal 2 is one of the most modern and most convenient airport buildings in the world.  thumbsdown 

Another 30 minutes later, I finally arrived at the gate area and I was happy about spotting a black tail. I had hoped to get one of two specially painted planes in the 18-strong 747 fleet - and Thai had indeed sent HS-TGW, wearing the Star Alliance livery:



The gate area was crowded and it was obvious that the flight would be full. A boarding announcement was only made for First and Business Class passengers - a general boarding call apparently wasn't considered necessary, so I simply joined the queue after a while. The welcome on board was not as sincere as expected, some flight attendants were quite reserved.

The colorful old-style seats were quite comfortable… (picture taken after landing)



...and the 34-inch seat pitch was simply great:



The two seats next to me were taken by a nice Bavarian couple who was going on a long-haul trip for the first time. We would talk a bit from time to time in the next 10 hours. At one point they reacted with surprise when I told them that I had flown on 100 different airlines - probably they didn't believe me because they remained quiet for a while afterwards.  Wink

After boarding had been completed, flight attendants offered hot towels and handed out menu cards as well as nicely packed headsets:



Entertainment guide:



Inflight magazine:



The plane was pushed back 22 minutes late, but I never heard an explanation. As soon as the plane started taxiing, the air conditioning was turned up and cold air kept strongly blowing straight at me. I was very annoyed about that because I had just recently recovered from a cold. 16 minutes after pushback, we finally reached runway 08R and HS-TGW started its long takeoff roll. About 15 minutes after takeoff, fortunately, the air conditioning was turned down again.

After we had reached our cruising altitude, the captain made a welcome speech and informed about the routing. We would fly over Azerbaijan, Afghanistan, Pakistan and Myanmar, among others. That was quite helpful because the map would be shown only shortly from time to time on the main screen.

Drinks and peanuts were offered 30 minutes after takeoff. My ginger ale was served in a cup:



Soon it was time to have a closer look at the pretty menu card:



That sounds quite promising, doesn't it?



I ordered the curry chicken, but it wasn't available any more and I had to take the steak - not exactly what I would usually eat late at night.  Yeah sure


No doubts, the presentation was very good and the portion was big - but the main course and the salad lacked quality. The steak was hard like a brick and the potatoes were quite dry - some more sauce would have been useful. I neither finished the meat nor the salad - the latter tasted very strange, who knows which kind of herbs contributed to that. The cake was okay, but couldn't make up for the other items. That meal was a big disappointment.  thumbsdown 

I wasn't interested in the main screen programming and (successfully) tried to get some sleep instead. More than six hours after dinner, the flight attendants started serving breakfast. The description sounded promising again:



Another pretty tray...


...and this time I was entirely satisfied with the meal. The spinach was a bit sludgy, but everything else was fine. Even the chicken sausage tasted good. Well done, Thai!  thumbsup 

After breakfast, it was time for a cabin shot. I didn't see an empty seat in Economy Class:



Nice scenery, about 45 minutes before landing:



We touched down at Bangkok Suvarnabhumi Airport after 9 hours and 49 minutes and arrived at the gate 13 minutes early. Parked next to us was sister ship HS-TGP, the other 747 wearing a special livery (retro colors):



One more cabin shot - I must admit I really like Thai's colorful cabins:



Goodbye, HS-TGW:




Transfer at Bangkok-Subvarnabhumi
Just after disembarking, I realized that the Louis' Tavern transfer hotel was located more or less on the other side of the airport. Walking more than 25 minutes in the terminal can be a real pain due to the lack of a proper air conditioning. At least the artwork in the terminal is nice:



Louis' Tavern is located in a corner on the 4th floor of concourse G:





The rates are based on a six hours basis and include a continental breakfast (extensions possible). I paid 3500 Baht (about 85 Euro) back in October, but it may be cheaper in other months. The receptionists were nice, but the room itself didn't impress me. It looked worn and wasn't perfectly clean:





What bothered me most was the air conditioning which I couldn't turn lower. The shower didn't work properly either. Anyway, at least I could see some planes from my room, e.g. Ethiopian 767-300ER and Turkish A340-300:



EVA Air 747-400:


I slept a few hours and left the room on time. Then I went to the cafeteria and found out that the continental breakfast was rather disappointing. I only ate some bread and fresh fruit.

About 3 hours before departure, I left the transit hotel and started walking back to the other side of the airport again where my flight to Brisbane would depart from. Nice artwork again:






Sunday, 3 October 2010
Bangkok (BKK) - Brisbane (BNE)
Thai Airways Int'l TG473
23:59-11:50 (00:22-12:11)
Distance: 4506 miles
Flying time: 08:19 (hrs)
Economy Class, seat 58K

Boeing 777-2D7
HS-TJH (s/n 113), named "Suphan Buri"
Built in 12/1997 and delivered in 01/1998


1st flight on HS-TJH
7th 777-200 flight
28th 777 flight



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Photo © Xuan Hao



There were still a few hours to kill and I mostly kept reading near my gate. Spotting was impossible in the darkness and the rainy weather, one couldn't even see the registrations of planes taxiing by closely. It was still hot in the terminal, I felt tired and suffered from headache. At least my flight was still on schedule - the one to Sydney had been cancelled.

The gate was opened about one hour prior to departure. Interestingly, the plane hadn't arrived yet. Finally, after another 20 minutes, the 777 showed up. At the time of booking and in the subsequent weeks TG473 had always been operated by the relatively new 777-200ERs, but according to ACARS, Thai then started to sporadically use the older 777-200s, too. Of course I had been hoping that I would get a 777-200ER...but Thai did me no favors. The plane at the gate was HS-TJH, the newest of eight 777-200s, delivered in January 1998. It was almost impossible to take pictures through the odd windows in the darkness:


Of course I was disappointed at first, but I was very tired and my headache had become worse, so the annoyance was soon gone.

I joined the queue early and stepped on board among the first Economy passengers. Friendly flight attendants welcomed me, but again I missed a special touch. The new-style seats were comfortable...


...but I didn’t like the dull seatback:


Seat pitch (most likely 31 inches) was insufficient - and the useless IFE box didn't help either:


According to Seatguru, the seats in the rear Economy section on Thai's 777-200s and 777-200ERs have less pitch than those in the forward section. Quite odd!

Again I didn't see an empty seat in the cabin, two Australian guys in the late 30s filled up my row. After the flight attendants had handed out hot towels, headsets and menu cards, we left the gate 23 minutes late. Then it took another 22 minutes until HS-TJH powerfully climbed into the night sky. The plane's front camera had been switched on for takeoff, but I had only limited views of the screen.

This time I got a whole can of ginger ale:



I had a quick look at the menu card and decided to order the cold cuts platter:


And guess what? Yes, the cold cuts platter wasn't available any more.  Yeah sure I wasn't keen on chicken with garlic, so I took the fish:


The presentation was nice and the fish itself was okay, but the sauce didn't taste acceptable at all. The prawn and bean salad was even worse than the one on TG925, totally awful. At least the cake tasted good. I'm really wondering why Thai offers two hot meal options in the middle of the night - I guess most passengers prefer a light snack like the cold cuts platter.

After some hours of rest and sleep, we were cruising over Eastern Australia:



Breakfast time:



I ordered the omelette and even got it:


Just like on TG925, the breakfast was fine, except for the sludgy spinach.

The obligatory cabin shot:



HS-TJH left its cruising altitude some 25 minutes before landing:



Final approach:



Gateway Bridge:



We touched down on Australian soil after 8 hours and 19 minutes and taxied back to the international terminal where we arrived 21 minutes late. Some other visitors:



HS-TJH in daylight:


Passing immigration and customs didn't take very long this time and I already met my friend about half an hour after landing. Story to be continued...



Conclusion
My first flights on Thai Airways were okay, but far from being as good as expected. While I liked the seating comfort on the 747, I felt cramped on the 777. The lack of individual IFE on both night flights didn't turn out to be a major problem. However, I wouldn't want to spend 20 hours without decent IFE on successive day flights. I really hope Thai will also install new seats and the latest IFE on its 747 fleet which will remain operative for many more years.

While I cannot complain about meal presentation and food quantity in general, I wasn't satisfied with the quality of the main courses and the salads. Offering a choice of three main courses is nice, but it's disappointing if you don't get the desired food on two successive flights.
Flight attendants and ground staff members were friendly and helpful, but quite reserved in many cases. Were they really as special as often claimed? Definitely not - rather average I would say. What I liked on Thai was the supply of hot towels and menu cards.

Anyway, even though Thai didn't impress me, I would give the carrier a second chance - probably after the introduction of factory-fresh 77Ws and A380s.


Best Regards,
PlaneHunter



P.S.: Just in case you missed them - my previous trip reports:
Painful Delay & My 100th Airline: AF A380, VO F100
Fifth Freedom Tidbit: Kuwait Airways A300-600
Ship Vs. Plane: Porto Santo Line & Sata Air Açores
Awesome Approach, Splendid Scenery: LIS, FNC & TAP
Guernsey, Ash Cloud Alarm & Mostly Empty SQ 77Ws
Totally Thrilling: Scenic Flight On Lufthansa A380
Cirrus D38, Adria CRJ & Captain Niki Lauda On Duty
Monarch Hot Meal, E195 & More: PMI-ALC-MAN-MUC
Premium Meal & Palma Spotting: MUC-PMI, DE 757-300
The Dead Slow Transfer: PEK-MUC On Air China A332
Cancellation Brings Joy: HKG-PEK on Dragonair A330
A380 Cacophony, 777 Star Livery: DXB-SIN-HKG on SQ
The Next 5* Carrier? MUC-MCT-DXB, Oman Air A330
Turkey For 1.5 Hrs: Daytrip To AYT On Sky Airlines
CO Scores Again: ATL-IAH-EWR-FRA On ERJ, 752 & 764
Riding The Ultra Long-Haul Twin: Delta 777-200LR
Pacific Coast Jaunt: 3 Carriers, E120, E140 & Fog
The Ultimate 737: LHR-IAH-PDX On CO 777 & 739ER
Bye Bye, Hell! TRD-OSL-TXL-NUE - DY/AB/HE DH4
My Trip To Hell: NUE-CPH-OSL-TRD On Cimber & SAS
SFO-YUL-FRA: Map- & Sleepless On Air Canada's 77W
Sin City Gloss & Virgin America's Chic First Class
Seat Dilemma & Canyon Glamour: FRA To LAX, AC 763
On Par With Air France? DTW-AMS-MUC, KLM A330
Goodbye, Red Tails! DC-9-40/50 & Chicago Tour
Champagne & World Of Coke: Air France A340 To ATL
"Mission A380": Disappointing Legs On BA/BD/EI
Delights Of Doha, 773 & 77W: DOH-DXB-LHR On EK
A380 Really a Step Forward? LHR-DXB-DOH On EK
Quality & Style: HKG-LHR On Air New Zealand 744
Taiwan Trio: TransAsia, UNI Air And The Taipei 101
"The Wings Of Taiwan": EVA Air A332, 744 Combi
SHA-SZX, Shanghai 757: Delayed By The Military
PEK-SHA, China Eastern A330 & Shanghai At Night
Striking Newcomer: Berlin-Beijing On Hainan A330
Short & Splendid: MXP-MUC On Air Dolomiti's 146
3 Hours On Blue1: HEL-MXP On The MD-90
BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality
MUC-MAD-BCN: Star MD-87 & The Pain Of Vueling
Low Fares, Lovely Island: AK & Best Of Langkawi
4 Stars Or 5 Stars? FRA-KUL-FRA, Malaysia 777s
First And Last Time? JFK-FCO-MUC, Alitalia 777
JFK For 1 Day: Transatlantic Hop On CSA's A310
Sardinian Sun, Shiny New 73Gs & Cramped Mad Dog
Top And Flop: KIX-HEL-MUC, Finnair A320 & MD-11
The 524-Seat Twin-jet: HND-ITM On ANA 777-300
Kobe For 1 Hour: 767-Quickie On ANA & Skymark
Rocketing To Tokyo: FUK-HND On JAL (ex-JAS) 777
Oddities & Okinawa: JTA 734 & JAL 744D(Domestic)
MUC To Nagoya: Finnair E170 & (Old) "New" A340
Mad Dog, A320 Tech Delay & Best Of Lanzarote
Canaries Prop-Hopping: Islas Airways & Naysa
Canaries And Confusion: LH CRJ900 & Spanair A321
Hubbing For 162 Miles: HOQ-FRA-STR Ret On IQ/EW/LH
BOS-JFK-AMS-MUC: SSSS-Check And KLM 777
ATL-PIT-JFK-BOS: FL B717, JetBlue E190 And Delays
MUC-AMS-MEM-ATL On NWA A332 And 40-year-old DC-9
FRA-BKK-FRA Via CMB: SriLankan A332 & A343
BNE-SIN-DXB-MUC On Emirates B772ER & B773
2 Hours In Paradise: Hamilton Island (JQ/DJ)
BNE-SYD-BNE: Domestic Run On QF’s Oldest B747-400
Testing Qantas: SYD-MEL-SYD-BNE (B738, B763, A332)
Going Down Under: MUC-DXB-SYD On EK A332 & A345
9/11 Review: Failed Trip To LAX - Fuel Dump Pics
Surprised By NIKI's Newest A320 & Screw-up By AB
Leisure Vs. Full Service: Condor & SN Brussels
"betterFly" On LH: Business Class For 99 Euro
Weekend Transatlantic Trip (2): US A321 & B762
Transatlantic For A Weekend (1): MUC-DCA On US


[Edited 2011-01-23 09:56:32]

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: jrfspa320
Posted 2011-01-23 09:32:16 and read 29525 times.

Thanks for the report, im hoping to fly thai soon so good to see what im in for, Not out of choice though, using miles and impossible to get a seat on SQ to TG it will be!
Thai have to be the only carrier on the kangaroo route without AVOD, strange to refit the cabin and not install PVT but the boxes?

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 09:36:47 and read 29494 times.

Quoting jrfspa320 (Reply 1):
Thanks for the report, im hoping to fly thai soon so good to see what im in for, Not out of choice though, using miles and impossible to get a seat on SQ to TG it will be!

Thanks for your comments!

Quoting jrfspa320 (Reply 1):
Thai have to be the only carrier on the kangaroo route without AVOD, strange to refit the cabin and not install PVT but the boxes?

Yes, that's strange. Probably they wanted to keep an easy retrofit option. I hope the 772s will get the new IFE system, too, just like the 773s.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Palmjet
Posted 2011-01-23 09:46:15 and read 29419 times.

Hello Planehunter. Nice report to kick of 2011. I am very much looking forward to the next set of flights.

Sorry your flights on TG were average. I totally agree with you. I flew with TG in 2000 from Melbourne to Frankfurt and I was totally underwhelmed by the service onboard and food. It was nothing special at all. The MEL-BKK flight was on one of TG's "new" 773s and it was the most uncomfortable flight I've had in a long time.

So much so, that I've not flown with TG since, and that was nearly 11 years ago.

Shame you were seated on the wrong side of the aircraft for spectacular views of central Brisbane (my hometown) when you arrived. If Rw 01 is in use, and you are seated on the port side of the aircraft, you ordinarily get great views of Brisbane from your seat.

Thanks again! P/jet

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 09:52:55 and read 29380 times.

Quoting Palmjet (Reply 3):
Hello Planehunter. Nice report to kick of 2011. I am very much looking forward to the next set of flights.

Hi Palmjet, many thanks for your feedback!

Quoting Palmjet (Reply 3):
The MEL-BKK flight was on one of TG's "new" 773s and it was the most uncomfortable flight I've had in a long time.

That's bad to hear. Were were you seated?

Quoting Palmjet (Reply 3):
Shame you were seated on the wrong side of the aircraft for spectacular views of central Brisbane (my hometown) when you arrived. If Rw 01 is in use, and you are seated on the port side of the aircraft, you ordinarily get great views of Brisbane from your seat.

Yes, the other side would have been better. It's always a gamble.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Palmjet
Posted 2011-01-23 09:56:46 and read 29350 times.

Hi PH - I was seated in Y, in the last Y section toward the rear of the cabin. The IFE box (for the non existent IFE) was really annoying. Cabin crew on that sector were also lacking in any kind of warmth. They were much nicer on the BKK-FRA sector, and that was on the MD11 - which I found much nicer and more comfortable, even though it was much older.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Loran
Posted 2011-01-23 10:04:07 and read 29297 times.

Hi PH,

Just saw that we coincidently were in BNE at the same time.

I arrived on a QF's A330 from HKG three days earlier than you, but departed on HS-TJD, also a non-ER 777-2D7 to BKK a week later. I flew Business which was a good product. Also, I see you arrived on one of the few days where it didn't rain in BNE.

I usually find Thai Airways very good, and I am more than happy to fly in a non-IFE equipped 747-400 with great pitch and without disturbing IFE-box under the seat (hate their A340-600 for that reason). To me pitch is due to my size the most important criteria. I have now been on most of TG's 777s, ER and non-ER and I prefer them over SQ's or QF's services down to Oz.

And of course, excellent report as always. Looking forward to more.

Regards,
Loran

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 10:04:17 and read 29294 times.

Quoting Palmjet (Reply 5):
The IFE box (for the non existent IFE) was really annoying.

Thai has finally started to install the lacking system on the 773s...crazy, isn't it?

Quoting Palmjet (Reply 5):
Cabin crew on that sector were also lacking in any kind of warmth.

That describes well my observations on both flights.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 10:10:34 and read 29256 times.

Quoting Loran (Reply 6):
And of course, excellent report as always. Looking forward to more.

Hi Loran, many thanks for your comments!

Quoting Loran (Reply 6):
Just saw that we coincidently were in BNE at the same time.

I arrived on a QF's A330 from HKG three days earlier than you, but departed on HS-TJD, also a non-ER 777-2D7 to BKK a week later.

Very interesting, we could have met there.

Quoting Loran (Reply 6):
I flew Business which was a good product.

No doubts about that. Will we see a report about that flight?

Quoting Loran (Reply 6):
Also, I see you arrived on one of the few days where it didn't rain in BNE.

That's true. The weather was lovely on the next few days. The rain came back when I left.

Quoting Loran (Reply 6):
I have now been on most of TG's 777s, ER and non-ER and I prefer them over SQ's or QF's services down to Oz.

Interesting - is that rating based on J class experience?


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: ba319-131
Posted 2011-01-23 10:24:25 and read 29176 times.

Hi PH,

Nice start to your round the world series!

Quoting PlaneHunter (Thread starter):
the presentation was very good and the portion was big - but the main course and the salad lacked quality. The steak was hard like a brick and the potatoes were quite dry - some more sauce would have been useful. I neither finished the meat nor the salad - the latter tasted very strange, who knows which kind of herbs contributed to that. The cake was okay, but couldn't make up for the other items. That meal was a big disappointment.

- I have to say all the food offerings look pretty decent, though it's a shame the taste or offering failed to live up to the looks.

Quoting PlaneHunter (Thread starter):
sludgy spinach

- Spinach is a tough veg to get right at the best of times, let alone on a plane, not a great choice IMO.

How did you get on @ BKK? - I found the signage to be terrible.

It's interesting the seat pitch is smaller on the 777's over the 744 fleet, given the stage lengths are very similar, I would have assumed that the pitch would be standard across the longhaul fleet.

Looking forward to the next sectors.

Rgds

Mark

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: luxair747SP
Posted 2011-01-23 10:32:59 and read 29119 times.

Hi PH,
as usual very detailed and nice TR with many good pictures

Quoting PlaneHunter (Thread starter):
Checking in online hadn't been possible

Do you know why it was not possible? I thought they offer it.

Quoting PlaneHunter (Thread starter):
The colorful old-style seats were quite comfortable

These seats look indeed very comfortable, I think in many cases the old seats are better than new slimline ones.

Quoting PlaneHunter (Thread starter):
nicely packed headsets:

Very nice, didnt see this in economy with carriers Ive flown so far

Quoting PlaneHunter (Thread starter):
Thai did me no favors

See it in a positive way, 772 are rarer around Europe than Ers.

Quoting PlaneHunter (Thread starter):
What I liked on Thai was the supply of hot towels and menu cards.

I think that should be standard by now, even if many airlines do not provide that.
Overall a very nice sunday night read and I'm really looking forward to the next parts of your trip
Cheers
Johannes

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: akhmad
Posted 2011-01-23 10:33:52 and read 29119 times.

Hi PH,

I have been waiting for the first part of your RTW trip. Truly high quality installment. The title intrigued me though as I had high expectations of Thai. That's a pity indeed that you had to miss out your preferred meal choice twice. Though I would gladly accept stir fried chicken with Thai hom-mali rice.

I think I am spoilt nowadays. Despite the generous legroom in Y, I cannot survive on board of long-haul flight without any personal IFE system. In your case I would have chosen MH 744.

I have been in BKK before but during the pre-Suvarnabhumi period. Perhaps, it is about time to go back to Thailand.

Thanks for sharing and looking forward to the following segments.

Cheers,
Suryo

[Edited 2011-01-23 10:42:46]

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: phatfarmlines
Posted 2011-01-23 10:38:34 and read 29074 times.

Quite a shocking TR to read such a low score from a carrier that goes above & beyond to meet customer in-flight expectations, even in coach class. Could it be because both flights were full and FA's were more occupied than on most occasions? I think TG, along with EK, have some of the best coach class meal presentations.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 11:01:34 and read 28956 times.

Quoting ba319-131 (Reply 9):
Nice start to your round the world series!

Hi Mark, thanks for your comments!

Quoting ba319-131 (Reply 9):
How did you get on @ BKK? - I found the signage to be terrible.

Yes, that's right. I had been at BKK before, but this time I had to walk from one end to the other and therefore noticed the bad signage.

Quoting ba319-131 (Reply 9):
Looking forward to the next sectors.

I'll start working on part II tonight.

Quoting luxair747SP (Reply 10):
Hi PH,
as usual very detailed and nice TR with many good pictures

Many thanks, Johannes!

Quoting luxair747SP (Reply 10):
Do you know why it was not possible? I thought they offer it.

No, unfortunately.

Quoting luxair747SP (Reply 10):
These seats look indeed very comfortable, I think in many cases the old seats are better than new slimline ones.

Yes, that's what I have noticed several times. In many cases the new-style seats are quite hard.

Quoting luxair747SP (Reply 10):
See it in a positive way, 772 are rarer around Europe than Ers.

I tried to, but I had already been on the 772 several times.

Quoting akhmad (Reply 11):
I have been waiting for the first part of your RTW trip. Truly high quality installment.

Hi Suryo, thanks a lot for your feedback!

Quoting akhmad (Reply 11):
The title intrigued me though as I had high expectations of Thai.

Yes, I had quite high expectations, too.

Quoting akhmad (Reply 11):
Despite the generous legroom in Y, I cannot survive on board of long-haul flight without any personal IFE system. In your case I would have chosen MH 744.

MH doesn't serve MUC, unfortunately. I hope they come back one day.

Quoting phatfarmlines (Reply 12):
Could it be because both flights were full and FA's were more occupied than on most occasions?

Yes, could be a reason.

Quoting phatfarmlines (Reply 12):
I think TG, along with EK, have some of the best coach class meal presentations.

I can only agree.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: FLIEGER67
Posted 2011-01-23 11:55:08 and read 28655 times.

Hi, PH,

what a nice starter to you´re around the world project. A pretty nice idea to return from Brisbane this way.

Good pictures, I like the seat colours on TG, never been with the airline myself.
The meals, well not my real choice, but you know thats very difficult at all.

Also the idea with the transit hotel at Bangkok airport looks nice.

Waiting for the next part now.

Greetings,
Markus(FLIEGER67)

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 11:58:33 and read 28634 times.

Quoting FLIEGER67 (Reply 14):
what a nice starter to you´re around the world project. A pretty nice idea to return from Brisbane this way.

Good pictures, I like the seat colours on TG, never been with the airline myself.

Hi Markus, thanks for your comments!

Quoting FLIEGER67 (Reply 14):
Also the idea with the transit hotel at Bangkok airport looks nice.

Yes, it's great that you don't need to leave the transit area. However, the hotel is a bit overpriced.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: aflyingkiwi
Posted 2011-01-23 12:14:55 and read 28576 times.

Hi PH,

What a pleasant surprise to see the first installment of the RTW series though It's disappointing how average TG were as I like you, always thought them to be a really good carrier.

The one thing that I'm most disappointed about is that they don't have AVOD on the 744's and 772's as I'm one of those people who probably couldn't survive without it on a long-haul flight. I guess we're lucky here in AKL as we get AVOD equipped 77E's from TG.

Quoting PlaneHunter (Thread starter):
After boarding had been completed, flight attendants offered hot towels and handed out menu cards as well as nicely packed headsets:

Good to see they still offer menu cards as those are getting rarer and rarer in Y

Quoting PlaneHunter (Thread starter):
I must admit I really like Thai's colorful cabins:

Add me to that list.

Quoting PlaneHunter (Thread starter):
Seat pitch (most likely 31 inches) was insufficient

One thing I liked about KE is that they had 34 inch pitch across all of their long-haul fleet.

Quoting PlaneHunter (Thread starter):
Story to be continued...

Looking forward to the next installment.

Regards
aflyingkiwi

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 12:22:37 and read 28538 times.

Quoting aflyingkiwi (Reply 16):
What a pleasant surprise to see the first installment of the RTW series

Many thanks, aflyingkiwi, good to hear you liked it!

Quoting aflyingkiwi (Reply 16):
I guess we're lucky here in AKL as we get AVOD equipped 77E's from TG.

Yes, you are - the 772s can't make it to AKL!

Quoting aflyingkiwi (Reply 16):
Good to see they still offer menu cards as those are getting rarer and rarer in Y

  

Quoting aflyingkiwi (Reply 16):
One thing I liked about KE is that they had 34 inch pitch across all of their long-haul fleet.

One must praise KE for that! I really need to try KE one day. HKG-ICN would be a nice one later this year...  


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: 767747
Posted 2011-01-23 13:55:42 and read 28145 times.

Another good report, PlaneHunter!

Too bad to hear about your rather disappointing experience with Thai. I've heard many good things about them in the past, but it looks they can sometimes be hit or miss ...

Really nice photos as usual ... everything about your trip is documented really well!

Thanks for sharing,

Matthew (767747)

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 14:49:04 and read 27954 times.

Quoting 767747 (Reply 18):
Another good report, PlaneHunter!
Quoting 767747 (Reply 18):
Really nice photos as usual ... everything about your trip is documented really well!

Hi Matthew, thanks for your comments, I'm glad you liked it.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: wexfordflyer
Posted 2011-01-23 15:17:49 and read 27871 times.

I love the look of their cabins but am very surprised they don't have seatback IFE!

They present their meals extremely well!!

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: FlyKev
Posted 2011-01-23 16:01:41 and read 27762 times.

A pleasure to read as always, thanks for sharing your report with us Planehunter.

I must comment, the interior of the Thai 744 does look very worn out; though less cramped than the 777 one. The legroom on the 744 however looks very good for Economy. As for the food, it looks a lot better in the pictures than you say it was - Also, it seems rare to see Steak in Economy.

I look forward to your next trip.

Kev.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-23 23:08:03 and read 26917 times.

Quoting wexfordflyer (Reply 20):
I love the look of their cabins but am very surprised they don't have seatback IFE!

Yes, Thai's 744 and 772 fleets stand out.

Quoting wexfordflyer (Reply 20):
They present their meals extremely well!!

  

Quoting FlyKev (Reply 21):
A pleasure to read as always, thanks for sharing your report with us Planehunter.

Hi Kev, thanks for your feedback!

Quoting FlyKev (Reply 21):
The legroom on the 744 however looks very good for Economy.

Let's hope TG will continue to offer that pitch even after a possible refurbishment.

Quoting FlyKev (Reply 21):
Also, it seems rare to see Steak in Economy.

That's true. I once had a beef steak on a DFW-LGW flight on American, definitely one of the best airline meals I have ever got.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: initious
Posted 2011-01-24 04:19:16 and read 26420 times.

Hey PH,

A wonderful rendition of your first part of your RTW series. Flown TG back in June 2010 in Business and found them wonderful, unfortunately they did not meet your expectations. They should be one of the few carriers without PTVs in Y class on the 777.

I'd avoid TG at all costs for long haul as I'm a PTV nut. Probably I'll stick to SQ for long haul Economy or maybe TG for long haul Business (if any). Probably you should have flown to CDG to try their 77W in Economy.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: BNEFlyer
Posted 2011-01-24 04:29:14 and read 26386 times.

I couldn't imagine doing a Europe-Australia trip with no IFE! Unlucky you got a non-ER 772 as well. I flew BNE-BKK-BNE about 3 1/2 years ago and got the then new -ER's. Awesome aircraft, i'm 6'2 and had masses of leg room. The IFE was great and the food some of the best I've ever had in the air. Also the service was second to none. Sounds like things have slipped a bit on TG....

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: LoungeLover
Posted 2011-01-24 05:30:58 and read 26218 times.

Hi PlaneHunter,

thanks for the trip report. Found it interesting as I just got back last week from SYD on TG via BKK to ZRH.

I flew business on both legs on the A346 and found it quite underwhelming.

I had flown out in business on CX two weeks prior via HKG and really loved it: flat bed, HKG lounges and on board service and IFE were very good.
Compared to this I thought TG was definitely a step backwards. Not only are the seats not lie-flat (which is a must if flying business long haul these days) but everything else was just not quite up to CXs standards (cabin, IFE) and I agree with you that the food was very average.
Don't get me wrong, it's a good product but after I initially though the herringbone on CX would annoy me (I'm 6ft5) they awere actually really comfortable seats compared to TG!
On top of that, the lounges at BKK are a joke compared to any of the CX lounges in HKG....or actually any lounge of any major airline I've been to.

Having flown BA, QF, CX, MH and now TG to and from Australia in both Eco and Business classes, there is no doubt in my mind that TG are bottom of that list. Shame really, I had expected much more.

Happy travels.

LL

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-24 05:51:58 and read 26183 times.

Quoting initious (Reply 23):
A wonderful rendition of your first part of your RTW series.

Hi Daniel, many thanks for your comments!

Quoting initious (Reply 23):
Flown TG back in June 2010 in Business and found them wonderful, unfortunately they did not meet your expectations.

Which type of aircraft did you have?

Quoting initious (Reply 23):
Probably you should have flown to CDG to try their 77W in Economy.

Well, AF didn't show up in the list of possible options to BNE. But I have already flown on AF's 77W (before 3-4-3 was introduced).

Quoting BNEFlyer (Reply 24):
I couldn't imagine doing a Europe-Australia trip with no IFE!

Flying all the way to BNE without decent IFE was still acceptable - but not having it on the return flights either would have been really annoying.

Quoting BNEFlyer (Reply 24):
I flew BNE-BKK-BNE about 3 1/2 years ago and got the then new -ER's. Awesome aircraft, i'm 6'2 and had masses of leg room. The IFE was great and the food some of the best I've ever had in the air. Also the service was second to none.

Sounds really good!

Quoting LoungeLover (Reply 25):
thanks for the trip report. Found it interesting as I just got back last week from SYD on TG via BKK to ZRH.

Thanks for your comments, LL!

Quoting LoungeLover (Reply 25):
I flew business on both legs on the A346 and found it quite underwhelming.

That's bad to hear.

Quoting LoungeLover (Reply 25):
Not only are the seats not lie-flat (which is a must if flying business long haul these days) but everything else was just not quite up to CXs standards (cabin, IFE) and I agree with you that the food was very average.

That doesn't surprise me, CX is definitely a special carrier.

Quoting LoungeLover (Reply 25):
On top of that, the lounges at BKK are a joke compared to any of the CX lounges in HKG....or actually any lounge of any major airline I've been to.

Another interesting aspect.

Quoting LoungeLover (Reply 25):
Having flown BA, QF, CX, MH and now TG to and from Australia in both Eco and Business classes, there is no doubt in my mind that TG are bottom of that list. Shame really, I had expected much more.

It's quite bad to hear that even TG's J Class product couldn't convince you.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: LoungeLover
Posted 2011-01-24 06:34:28 and read 26108 times.

Well you know this is just my impression and we know there are many people on A.net that really like TG.

I used to fly J a lot and accumulated a lot of miles so that I can treat myself to an upgrade every now and then.

If I had to choose a carrier these days to fly to Asia, I just don't think I would go for TG when there are superior products available on the same routes.

I reckon the lie-flat bed is definitely the killer argument when flying long-haul. It makes a massive difference.
Take QF for instance, I have flown their old and new Skybed and as the new one is lie-flat it makes a huge difference - even though the bed is no longer or softer compared to the old one.

Just my 2 cents...

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-24 06:55:25 and read 26052 times.

Quoting LoungeLover (Reply 27):

If I had to choose a carrier these days to fly to Asia, I just don't think I would go for TG when there are superior products available on the same routes.

It will be interesting to see if TG can fight back with the new 77Ws and A380s.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: initious
Posted 2011-01-24 07:20:36 and read 25999 times.

Quoting PlaneHunter (Reply 26):
Which type of aircraft did you have?

SIN-BKK on A330 (old recliner seats)
BKK-PVG-BKK on A346 (1st gen lie flat)
BKK-SIN on B77E (2nd gen lie flat, the best!)

Quoting PlaneHunter (Reply 26):
Well, AF didn't show up in the list of possible options to BNE. But I have already flown on AF's 77W (before 3-4-3 was introduced).

Well I was meaning to say TG's 77W from CDG-BKK...

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-24 07:41:24 and read 25958 times.

Quoting initious (Reply 29):
SIN-BKK on A330 (old recliner seats)
BKK-PVG-BKK on A346 (1st gen lie flat)
BKK-SIN on B77E (2nd gen lie flat, the best!)

Interesting, thanks. It seems you don't find J class seat consistency on TG in these days.

Quoting initious (Reply 29):
Well I was meaning to say TG's 77W from CDG-BKK...

Ok, that would have been a nice bird. But going via CDG would have been more complicated and most likely more expensive.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: The777Man
Posted 2011-01-24 23:39:16 and read 25167 times.

Hi PlaneHunterr!

Excellent report with excellent pictures! Too bad the food was disappointing; it looks great, nice portions and nice type of food.

Too bad that you got a -200 rather than the scheduled -200/ER. I flew HS-TJH in Feb98 when it was about a month old. It looks like it has new seats but no PTV. Weird to have an IFEbox but no PTV.......

I tried the Louis Tavern on one of my RTW trips (AirEurope) but at Don Muang and it was still overpriced back then as well. Still not as high as the transit hotel in DXB which cost more than USD 200.00 per 6h......way too much for me....

Nice that you got some sleep on both flights. One thing TG used to do extremely well were (are?) the drink runs which were done every hour and with several choices of drinks like apple juice, orange juice, tomato juice, milk, water and even coca cola. Did you notice this on your flights ?

Very much looking forward to the continuation of this RTW trip.

The777Man

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-25 00:02:10 and read 25140 times.

Quoting The777Man (Reply 31):

Excellent report with excellent pictures!

Hi Lars, thanks a lot for your comments!

Quoting The777Man (Reply 31):
I flew HS-TJH in Feb98 when it was about a month old.

Must have been nice!

Quoting The777Man (Reply 31):
Weird to have an IFEbox but no PTV.......

Well, there's still some hope that these birds get retrofitted.

Quoting The777Man (Reply 31):
I tried the Louis Tavern on one of my RTW trips (AirEurope) but at Don Muang and it was still overpriced back then as well.

Interesting, so it's not a new problem.

Quoting The777Man (Reply 31):
Still not as high as the transit hotel in DXB which cost more than USD 200.00 per 6h......

Yes, these rates are ridiculous. I once considered staying there, but it was too expensive.

Quoting The777Man (Reply 31):
One thing TG used to do extremely well were (are?) the drink runs which were done every hour and with several choices of drinks like apple juice, orange juice, tomato juice, milk, water and even coca cola. Did you notice this on your flights ?

There were indeed frequent drink runs, but the choice was limited to water and juice.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: OA260
Posted 2011-01-25 00:17:23 and read 25136 times.

Hey interesting report , I have never flown TG, Im quite surprised they dont offer PTV's. The meal tray looks well presented but its always a pain when you dont get what your first choice is. I wonder if you were seated further forward would it have been different?

I like the colorful interior also. I wonder what their J class is like.

Nice pictures as usual.

Philip  

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: CXfirst
Posted 2011-01-25 00:21:29 and read 25137 times.

Sorry if TG didn't impress you, I've traveled the route PER-HKT-BKK-OSL-BKK-PER with TG on 3 separate occasions this year, all 3 return flights have been good to excellent. That is entertainment wise, comfort wise, food wise and service wise. The only bad trip I had was when I wasn't feeling too great after a 7 hour stopover in BKK and I had a 11 hour flight to OSL, but that was probably mostly me, not TG.

Anyway, nice TR.

-CXfirst

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-01-25 01:55:23 and read 25012 times.

Quoting OA260 (Reply 33):
Hey interesting report , I have never flown TG, Im quite surprised they dont offer PTV's.
Quoting OA260 (Reply 33):
Nice pictures as usual.

Hi Phil, thanks for your feedback!

Quoting OA260 (Reply 33):
I wonder if you were seated further forward would it have been different?

Probably - but that's difficult to judge.

Quoting CXfirst (Reply 34):
Sorry if TG didn't impress you, I've traveled the route PER-HKT-BKK-OSL-BKK-PER with TG on 3 separate occasions this year, all 3 return flights have been good to excellent. That is entertainment wise, comfort wise, food wise and service wise.

That's nice to hear. Which kind of aircraft types did you have and where were you seated?


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: airpearl
Posted 2011-01-25 03:29:27 and read 24921 times.

Hey PH, very nice one to start   But such a shame you didn't get the experience you were hoping for. As some others have noted, service quality on Thai can be inconsistent and it does seem you've caught them on an off day (or rather two off days). The service and food are usually TG's strong points - so it's quite bad that they have both failed you... I hope this isn't becoming a trend! I must admit that after years of flying them, I've become somewhat partial to the airline and tend to accept them despite their failings - so it's actually very refreshing to hear comments from you as a new flyer on the airline, but with a good perspective of other competitors as well. Thanks for this report.

Quoting PlaneHunter (Thread starter):
I finally arrived at the gate area and I was happy about spotting a black tail. I had hoped to get one of two specially painted planes in the 18-strong 747 fleet - and Thai had indeed sent HS-TGW, wearing the Star Alliance livery:

That's pretty cool. TGW has so far eluded me.

Quoting PlaneHunter (Thread starter):
No doubts, the presentation was very good and the portion was big - but the main course and the salad lacked quality. The steak was hard like a brick and the potatoes were quite dry - some more sauce would have been useful. I neither finished the meat nor the salad - the latter tasted very strange, who knows which kind of herbs contributed to that. The cake was okay, but couldn't make up for the other items. That meal was a big disappointment

Quite poor actually. It's a shame the Thai meal had run out, for usually that's what TG does well in - though I wonder if would have been better in this case.

Quoting PlaneHunter (Thread starter):
Walking more than 25 minutes in the terminal can be a real pain due to the lack of a proper air conditioning.

BKK isn't one of my favorite airports for some of these reasons too. I presume you'd arrive at "C" concourse and had to walk all the way to "G". Not fun. Thanks also for the insight into the Louis Tavern day rooms - I hadn't had the need to visit one before, and it looks like I haven't missed much.

Quoting PlaneHunter (Thread starter):
The plane at the gate was HS-TJH, the newest of eight 777-200s, delivered in January 1998.

I am used to flying the non-ERs on regional hops - and they're really great for those - but I'd be disappointed too to find it operating on an 8-hour sector.

Quoting PlaneHunter (Thread starter):
Anyway, even though Thai didn't impress me, I would give the carrier a second chance - probably after the introduction of factory-fresh 77Ws and A380s.

Let's hope you have a better next experience.

Thanks again for this report and I'm looking forward to your next installments  

Cheers
airpearl

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: FlyingFinn76
Posted 2011-01-26 07:02:24 and read 23873 times.

Hi PH,

A nice opening to your RTW series and quite serious flying to start with! A shame that Thai disappointed you with pretty much anything - equipment changes, lack of IFE, lacking food choices and substandard food... I guess you just got very unlucky with these two flights. I've heard Thai to be a mixed bag as well - very good on a good day but when things go bad they really go bad. At least you weren't delayed too badly.

Looking forward for more in this series.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Mortyman
Posted 2011-01-27 06:36:29 and read 23330 times.

Thanx for this excellent report Planehunter. Highly appreciated  


Sad to hear that your flights with Thai was not as positive as expected.

I have flown Thai a couple of times longhaul and I have always been very pleased, with service, food and entertainment.

The best airlines I have flown servicewise are Air New Zealand and Thai Airways.


However I did notice the last year when I flew Air New Zealand the service and meal preperation were not as excelllent as my previous years flying with them. Maybe it's a general thing of the times, that airlines tighten the belt and don't provide as much service as they used to ?

I fly in economy class

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: ronerone
Posted 2011-01-28 09:37:51 and read 22510 times.

Thanks for another excellent report PH.  

And finally this new and very-anticipated series arrives, and commences with another set of top quality photos and information!  

Many, if not most reports praise TG on such a genuinely exceptional level, so i am quite intrigued to see the 'other side' of TG (and we all know that all airlines have an 'other side' )  

I am quite surprised that it was your first time to fly TG .. Not sure why, perhaps i just thought i was the only one who hadn't  
Quoting PlaneHunter (Thread starter):
I had hoped to get one of two specially painted planes in the 18-strong 747 fleet - and Thai had indeed sent HS-TGW, wearing the Star Alliance livery:

Definitely a great intro to the trip  
Quoting PlaneHunter (Thread starter):
nicely packed headsets:

Now that is quite the perk for airline collectible freaks  
Quoting PlaneHunter (Thread starter):
he steak was hard like a brick and the potatoes were quite dry - some more sauce would have been useful. I neither finished the meat nor the salad - the latter tasted very strange, who knows which kind of herbs contributed to that.

The meal presentation does in fact look very neat. But i have always been hesitant about having steak on a flight. But however, nothing can be done if that is the only choice left.

Quoting PlaneHunter (Thread starter):
...and this time I was entirely satisfied with the meal. The spinach was a bit sludgy, but everything else was fine. Even the chicken sausage tasted good. Well done, Thai!   

And it even looks much nicer than dinner!

Quoting PlaneHunter (Thread starter):
but the room itself didn't impress me. It looked worn and wasn't perfectly clean:

It does look better than Changi's transit hotel. The room i was in was windowless and very very old.

Quoting PlaneHunter (Thread starter):
The new-style seats were comfortable...

I think the Thai multi-colors look much nicer on the newer seats than on the older ones on the 744.

Quoting PlaneHunter (Thread starter):
The presentation was nice and the fish itself was okay, but the sauce didn't taste acceptable at all. The prawn and bean salad was even worse than the one on TG925, totally awful. At least the cake tasted good. I'm really wondering why Thai offers two hot meal options in the middle of the night - I guess most passengers prefer a light snack like the cold cuts platter.

In terms of food offering, this is quite generous to have two options on this flight as opposed to SQ's one-meal-your-choice-when-to-have-it concept on similar late-night departure flights of similar flight time.


Thanks a lot for sharing! Looking forward to the next installment!


Cheers,
Roni

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Lufthansa747
Posted 2011-01-28 18:14:41 and read 22249 times.

Great report as usual. I've always had great legroom on the 772 - first row or one of the 2-seaters in the back.

Quoting PlaneHunter (Reply 22):
Let's hope TG will continue to offer that pitch even after a possible refurbishment.

Industry standard 31-32" according to reports on the 747 reconfig.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: ojas
Posted 2011-01-29 03:18:14 and read 21942 times.

Nice TR!

TG did seem average though I have never heard many people making tall claims about their service. FWIW, TG is a decent airline, which does not go up beyond a certain point nor does it's experience goes down a certain point. So I would certainly give them some points for consistency.

However in this day and age of PTVs becoming mandatory I really wish they get it done across their fleet ASAP.

Thanks for sharing.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: AlwaysOnAPlane
Posted 2011-01-29 14:59:10 and read 21619 times.

Hiya buddy. Nice to catch up with your travels with TG. Just shows a usually good carrier can be off the mark for some tastes.

Love the colours of the seat fabric. Looks quite nice and bright. The breakfast looks very much so-so. The sausage looks so pale. Im sure it would be ok but it just looks somewhat plastic. I seem to recall a lot of Asian airlines use Chicken or Turkey meat for the breakfast sausage?(yes i see this on your menu shot now)

Thanks for sharing your experience.

Cheers, Lee

[Edited 2011-01-29 15:00:21]

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: pewpew320
Posted 2011-01-29 22:28:08 and read 21482 times.

I've been told by Thai friends that Thai Airways FAs are really good to you if you can speak Thai otherwise are rather... aloof. Partially due to lack of confidence speaking English I think. Still, great trip report and I hope you do one for your domestic NZ flights.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: NZ107
Posted 2011-01-31 01:28:09 and read 21047 times.

Hi PH,

I've been eagerly waiting for this series to start! Great report but it's a shame TG let you down.

Quoting PlaneHunter (Thread starter):
there was a dramatic lack of officers - quite a shame considering that MUC's Terminal 2 is one of the most modern and most convenient airport buildings in the world

That's unacceptable.. You'd surely expect better from an airport like MUC.

Quoting PlaneHunter (Thread starter):
and the 34-inch seat pitch was simply great:

Isn't it amazing!

What a shame that you didn't get the meals you wanted. The steak looks awful but the other meals don't seem too bad. I'm still willing to try out TG someday but I'd do so from AKL or SYD where there are long haul aircraft operating (A346 on SYD-BKK, 77E on AKL-BKK).

Definitely looking forward to the next instalment! Do you think you'll get it done within the next week?

Thanks for sharing!


Cheers,
Nicholas

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: CXfirst
Posted 2011-02-01 23:36:46 and read 20546 times.

Quoting PlaneHunter (Reply 35):
That's nice to hear. Which kind of aircraft types did you have and where were you seated?

The PER-HKT-BKK Legs were all in the A330-300, which has the AVOD IFE system, The BKK-OSL legs were either in the 777-200ER, A340-500 or the A340-600, all which have AVOD. I sat usually in the back (except the two times I was upgraded to Y+).

These flights were good, but retrospectively, the AVOD did help, as IFE is important to me. I don't think I would have even booked the flight if the intented aircraft didn't have PTV's (even if it was only the PER-BKK legs).

-CXfirst

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Luftfahrer
Posted 2011-02-02 13:31:39 and read 20310 times.

Excellent coverage of the begin of your trip around the world, PlaneHunter. It was –as usual– a pleasure to follow along your detailed explanations accompanied by very good photographs. Thank you for sharing!

Quoting PlaneHunter (Thread starter):
Map generated by the Great Circle Mapper

Very useful website, isn't it? Good to see you have begun making use of it as well in your trip reports.

Quoting PlaneHunter (Thread starter):
there was a dramatic lack of officers

Just bad luck once more or a constant condition? In either case, not really acceptable for an airport like MUC.

Quoting PlaneHunter (Thread starter):
Former appearance:

So which one looks better?   I am not so sure.

Quoting PlaneHunter (Thread starter):
the map would be shown only shortly from time to time on the main screen.

I have noticed that myself in cabins with overhead screens. In my opinion, the map and the flight stats should be shown more often.

Quoting PlaneHunter (Thread starter):
but the main course and the salad lacked quality.

It's hard to imagine when you only look at the picture without reading the description.

Quoting PlaneHunter (Thread starter):
It looked worn and wasn't perfectly clean:

I wonder how popular this kind of hotel is? I usually spend the time on longer layovers in the terminals, walking around and taking pictures. I can understand the need for some relief when connecting on another longhaul flight, though.

Quoting PlaneHunter (Thread starter):
Anyway, at least I could see some planes from my room

Make your pick between fancy architecture and unobstacled views on the ramp  . I will choose the latter.

Quoting PlaneHunter (Thread starter):
This time I got a whole can of ginger ale:

Was this on of the very small cans (IIRC those which don't contain even 0,2l)?

Quoting PlaneHunter (Thread starter):
Passing immigration and customs didn't take very long this time and I already met my friend about half an hour after landing.

Was your headache better at that point? I know what feeling sick onboard an aircraft feels like, not good at all!

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: lukeyboy95
Posted 2011-02-03 14:25:31 and read 20064 times.

Hi PH.

Yeah a little average I feel too. I dont know, TG seems to be really talking itself up, it still achieves the accolades and yet seess to often fall down on the products. That said I did think the meal trays were well set up and sensibly portioned for that flight,.

Where they serving any snacks at all in the galley. I always look for this!

Well, I must say I hope the next time you travel its towards the front as that seems to get wondrous reviews.

Planning a QR mission of my own, trying to find the correct combo of flights to get a free stopover! Your BKK stop was not long enough to get a free hotel I take it?

Luke

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-02-05 07:22:55 and read 19577 times.

Quoting airpearl (Reply 36):
Hey PH, very nice one to start

Hi Airpearl, many thanks for your feedback!

Quoting airpearl (Reply 36):
The service and food are usually TG's strong points - so it's quite bad that they have both failed you... I hope this isn't becoming a trend!

Yes, I hope so, too.

Quoting airpearl (Reply 36):
TGW has so far eluded me.

Keep trying to get it! I hope TG won't repaint it anytime soon.

Quoting airpearl (Reply 36):
Thanks also for the insight into the Louis Tavern day rooms - I hadn't had the need to visit one before, and it looks like I haven't missed much.

No doubts about that.

Quoting FlyingFinn76 (Reply 37):
A nice opening to your RTW series and quite serious flying to start with!

Good to hear you liked it, FlyingFinn!

Quoting FlyingFinn76 (Reply 37):
At least you weren't delayed too badly.

Yes, I cannot complain about that.

Quoting Mortyman (Reply 38):
Thanx for this excellent report Planehunter. Highly appreciated

Hi Mortyman, thanks a lot for your kind words!

Quoting Mortyman (Reply 38):
I have flown Thai a couple of times longhaul and I have always been very pleased, with service, food and entertainment.

Good to hear!

Quoting Mortyman (Reply 38):
The best airlines I have flown servicewise are Air New Zealand and Thai Airways.

Yes, Air New Zealand is one of my favorites, too.

Quoting Mortyman (Reply 38):
However I did notice the last year when I flew Air New Zealand the service and meal preperation were not as excelllent as my previous years flying with them. Maybe it's a general thing of the times, that airlines tighten the belt and don't provide as much service as they used to ?

I'm not sure whether there's a trend, but the catering on my recent AKL-SFO flight was not as good as on a HKG-LHR flight in 2008.

Quoting ronerone (Reply 39):
Thanks for another excellent report PH.
Quoting ronerone (Reply 39):
And finally this new and very-anticipated series arrives, and commences with another set of top quality photos and information!

Hi Roni, many thanks for your nice feedback!

Quoting ronerone (Reply 39):
Definitely a great intro to the trip

  

Quoting ronerone (Reply 39):
It does look better than Changi's transit hotel. The room i was in was windowless and very very old.

That's bad. I guess I won't consider staying there.

Quoting Lufthansa747 (Reply 40):
Great report as usual.

Thanks, Lari! Good to hear from you.

Quoting Lufthansa747 (Reply 40):
I've always had great legroom on the 772 - first row or one of the 2-seaters in the back.

I'll keep that in mind.

Quoting Lufthansa747 (Reply 40):
Industry standard 31-32" according to reports on the 747 reconfig.

Bad news, but I was expecting that. Will the 747s get PTVs in Y Class, too?

Quoting ojas (Reply 41):
However in this day and age of PTVs becoming mandatory I really wish they get it done across their fleet ASAP.

Hi Ojas, I can only agree.

Quoting AlwaysOnAPlane (Reply 42):
Hiya buddy. Nice to catch up with your travels with TG.

Hi Lee, good to hear from you!

Quoting AlwaysOnAPlane (Reply 42):
The sausage looks so pale. Im sure it would be ok but it just looks somewhat plastic.

The sausage was quite good actually - I was really surprised about that.

Quoting pewpew320 (Reply 43):
Still, great trip report and I hope you do one for your domestic NZ flights.

Thanks a lot! I will definitely post a report about the NZ domestic sectors.

Quoting pewpew320 (Reply 43):
I've been told by Thai friends that Thai Airways FAs are really good to you if you can speak Thai otherwise are rather... aloof. Partially due to lack of confidence speaking English I think.

Interesting aspect.

Quoting NZ107 (Reply 44):
I've been eagerly waiting for this series to start! Great report but it's a shame TG let you down.

Hi Nicholas, thanks for your comments!

Quoting NZ107 (Reply 44):
You'd surely expect better from an airport like MUC.

  

Quoting NZ107 (Reply 44):
Isn't it amazing!

Yes, such a shame that pitch will become tighter on the 747s.

Quoting NZ107 (Reply 44):
Do you think you'll get it done within the next week?

I guess it won't be online until mid-February...you know why!

Quoting CXfirst (Reply 45):
The PER-HKT-BKK Legs were all in the A330-300, which has the AVOD IFE system, The BKK-OSL legs were either in the 777-200ER, A340-500 or the A340-600, all which have AVOD. I sat usually in the back (except the two times I was upgraded to Y+).

These flights were good, but retrospectively, the AVOD did help, as IFE is important to me. I don't think I would have even booked the flight if the intented aircraft didn't have PTV's (even if it was only the PER-BKK legs).

Thanks for the update! Does TG only use newer A330s to PER? There are still numerous older A330s without PTVs.

Quoting Luftfahrer (Reply 46):
Excellent coverage of the begin of your trip around the world, PlaneHunter. It was –as usual– a pleasure to follow along your detailed explanations accompanied by very good photographs. Thank you for sharing!

Many thanks, Marius!

Quoting Luftfahrer (Reply 46):
Very useful website, isn't it? Good to see you have begun making use of it as well in your trip reports.

Yes, great feature.

Quoting Luftfahrer (Reply 46):
Just bad luck once more or a constant condition? In either case, not really acceptable for an airport like MUC.

I don't think it was just bad luck. Just had another bad experience, this time at Terminal 1.

Quoting Luftfahrer (Reply 46):
So which one looks better?

I must admit that I prefer the new colors!

Quoting Luftfahrer (Reply 46):
I wonder how popular this kind of hotel is?

That's hard to say. But there must be a justification for the high rates.

Quoting Luftfahrer (Reply 46):
I usually spend the time on longer layovers in the terminals, walking around and taking pictures.

I once spent some 8 or 9 hours in the gate area at HKG, but that was more than 10 years ago...I wouldn't do that again.

Quoting Luftfahrer (Reply 46):
Make your pick between fancy architecture and unobstacled views on the ramp . I will choose the latter.

I can only agree.

Quoting Luftfahrer (Reply 46):
Was this on of the very small cans (IIRC those which don't contain even 0,2l)?

No, it was a regular can (325ml).

Quoting Luftfahrer (Reply 46):
Was your headache better at that point? I know what feeling sick onboard an aircraft feels like, not good at all!

It didn't get better during the flight and I felt quite bad after arrival.

Quoting lukeyboy95 (Reply 47):
Yeah a little average I feel too. I dont know, TG seems to be really talking itself up, it still achieves the accolades and yet seess to often fall down on the products.

Hi Luke, nice to hear from you!

Quoting lukeyboy95 (Reply 47):
Where they serving any snacks at all in the galley. I always look for this!

I never felt hungry after the rather big meals, so I didn't check.

Quoting lukeyboy95 (Reply 47):
Well, I must say I hope the next time you travel its towards the front as that seems to get wondrous reviews.

I wouldn't mind about trying TG's J Class...

Quoting lukeyboy95 (Reply 47):
Planning a QR mission of my own, trying to find the correct combo of flights to get a free stopover! Your BKK stop was not long enough to get a free hotel I take it?

I don't know whether TG offers that - would have been nice.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: lukeyboy95
Posted 2011-02-05 10:29:57 and read 19469 times.

Quoting PlaneHunter (Reply 48):
I don't know whether TG offers that - would have been nice.

Hmmm, I am not sure. I thought it might even be a legal thing that if there is no available flight, a hotel must be provided.

Well, QR were totally on the ball when I flew out to Cape Town. I choose the shitty connection on purpose and got a free visa into the country, transport to hotel, a full apartment to myself with kitchen, washing machine etc and a pool on the top floor, and 2 meals, oh yes and a packed lunch. How decent is that!?

I am planning a trip from LXR *yes I know! to KUL via DOH and I can get an 8 hour stop each way. 2 hotels! Hurrah... I hope they don't change the schedule by the time I get up there (going overland from Uganda)

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: a1ring23
Posted 2011-02-11 05:59:24 and read 18807 times.

Hi PH,

TG reminds me in many ways of QF. Apart from the A380s, QF don't really have an updated international product, just like TG (old birds, no IFE, mediocre-average food).

Quoting PlaneHunter (Thread starter):
The obligatory cabin shot:

That guy needs to put some shoes on!

Quoting PlaneHunter (Thread starter):
Anyway, even though Thai didn't impress me, I would give the carrier a second chance - probably after the introduction of factory-fresh 77Ws and A380s.

Amen to that.

Quoting PlaneHunter (Thread starter):
P.S.: Just in case you missed them - my previous trip reports:

Over how many years were these trips conducted over?

Oh and I REALLY like TG's "new" livery (if you could call it new at all!).

Cheers,
Pete

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: airbuseric
Posted 2011-02-11 10:06:17 and read 18674 times.

Hi PH
finally my time came to reply on this report. Nicely written, accompanied by some good pics!
Shame to hear that the meals you preferred were gone, next time a seat more upfront, or just order a special meal.
I am surprised also by the non-exciting PTV on the 777, quite strange on a modern aircraft and such a 'main airline'.
I expected slightly better from TG, being in Star Alliance.

Regards
Eric

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: MSS658
Posted 2011-02-13 08:21:35 and read 18066 times.

Nice trip report, thanks for sharing! I'm surprised that TG does not offer any kind of personal IFE on the 744 or 777, as you mentioned it did not matter to much because there where both night flights. But do not want to have a 12-hour day flight in any of those birds.

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Lufthansa747
Posted 2011-02-13 14:43:21 and read 18000 times.

Quoting PlaneHunter (Reply 48):
Bad news, but I was expecting that. Will the 747s get PTVs in Y Class, too?

Latest is the 12 refurbished will leave and the 6 newest built with old cabins currently will get AVOD and the works in all classes. But who knows with TG...

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: TBloemink
Posted 2011-02-14 04:23:18 and read 17814 times.

Nice report!

Quoting PlaneHunter (Thread starter):
About 3 hours before departure, I left the transit hotel and started walking back to the other side of the airport again where my flight to Brisbane would depart from. Nice artwork again:

If I'm right, this statue is where pax go airside after immigration and security.

Quoting PlaneHunter (Thread starter):
The gate was opened about one hour prior to departure. Interestingly, the plane hadn't arrived yet. Finally, after another 20 minutes, the 777 showed up. At the time of booking and in the subsequent weeks TG473 had always been operated by the relatively new 777-200ERs, but according to ACARS, Thai then started to sporadically use the older 777-200s, too. Of course I had been hoping that I would get a 777-200ER...but Thai did me no favors. The plane at the gate was HS-TJH, the newest of eight 777-200s, delivered in January 1998. It was almost impossible to take pictures through the odd windows in the darkness:

TG did the same to me, according to EK TG517 was operated by an A330 with a possible chance to get PTV's, accordng to TG it was an A340-600, when I heard that I was very happy as that would have been my first flight on the a340 and a 100% chance to get PTV's, but they changed it to a B773 or B77W 1 week before we were leaving to DUS. Those have PTV's for sure. Three days before scheduled departure to DXB TG changed it to B772's, resulting in a 6 hour flight on HS-TJC, with the same dull seat backs and useless IFE boxes. Fortunately I had something to watch outside, as it was dark and there was a thunderstorm. Also I was happy that I brought some emergency-comic books.

TB

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Aerofan
Posted 2011-02-14 11:18:43 and read 17635 times.

You flew economy class - how much of an impression were you expecting?

Quoting PlaneHunter (Thread starter):

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: flightsimboy
Posted 2011-02-14 13:06:52 and read 17556 times.

Quoting Aerofan (Reply 55):
You flew economy class - how much of an impression were you expecting?

I second that. On the other hand you should have stuck with LH on the sector to BKK, no IFE etc on the 744 but absolutely wonderful service!

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: flightsimboy
Posted 2011-02-14 14:21:27 and read 17535 times.

Quoting PlaneHunter (Thread starter):
Even though I arrived at Terminal 2 more than two hours prior to departure, some 150 people were already waiting in line.

Well the norm is three hours before departure. So I guess you were running late!

Quoting PlaneHunter (Thread starter):
Most of them were Asians, many of them equipped with large suitcases, boxes and shopping bags.

Well you were flying Thai after all. Were you not expecting the ratio to be more Asians on board?

Quoting PlaneHunter (Thread starter):
After an annoying waiting time of more than 30 minutes, I finally received my boarding passes.

Hmm 150 people at 5 minutes per person for a full 30 minutes does not seem so bad. Try waiting for 45mins to an hour while in a Middle East carrier line up to and from North America.

Quoting PlaneHunter (Thread starter):
I finally arrived at the gate area and I was happy about spotting a black tail. I had hoped to get one of two specially painted planes in the 18-strong 747 fleet - and Thai had indeed sent HS-TGW, wearing the Star Alliance livery:

Aren't you lucky to get the Star Alliance 744

Quoting PlaneHunter (Thread starter):
The welcome on board was not as sincere as expected, some flight attendants were quite reserved.


Maybe they should have bowed lower, hands folding while welcoming you a "Sawadee Kah" on board lol (I believe that is the greeting, non?)

Quoting PlaneHunter (Thread starter):
At one point they reacted with surprise when I told them that I had flown on 100 different airlines - probably they didn't believe me because they remained quiet for a while afterwards.

I would really love to have a look at this 100 airline list. It's truly remarkable. Though I have commented on some of your previous trip reports.

Quoting PlaneHunter (Thread starter):
ordered the curry chicken, but it wasn't available any more and I had to take the steak - not exactly what I would usually eat late at night.

You could have opted not to eat it all  
Quoting PlaneHunter (Thread starter):
No doubts, the presentation was very good and the portion was big - but the main course and the salad lacked quality. The steak was hard like a brick and the potatoes were quite dry - some more sauce would have been useful. I neither finished the meat nor the salad - the latter tasted very strange, who knows which kind of herbs contributed to that. The cake was okay, but couldn't make up for the other items. That meal was a big disappointment.


Oh see, you should have not taken up the offer at all

 
Quoting PlaneHunter (Thread starter):
...and this time I was entirely satisfied with the meal. The spinach was a bit sludgy, but everything else was fine. Even the chicken sausage tasted good. Well done, Thai!


Well after you dinner disaster, I'm glad your breakfast option worked out

Quoting PlaneHunter (Thread starter):
Parked next to us was sister ship HS-TGP, the other 747 wearing a special livery (retro colors):


Two gorgeous 744s at the same time.

Quoting PlaneHunter (Thread starter):
Walking more than 25 minutes in the terminal can be a real pain due to the lack of a proper air conditioning.

Very interesting for a big huge terminal.

Quoting PlaneHunter (Thread starter):
The rates are based on a six hours basis and include a continental breakfast (extensions possible). I paid 3500 Baht (about 85 Euro) back in October, but it may be cheaper in other months. The receptionists were nice, but the room itself didn't impress me. It looked worn and wasn't perfectly clean:

I guess these transit rooms for 6 hours cannot be equated to a 5 star hotel suite. But at 85 Euro you should have had something decent.

Quoting PlaneHunter (Thread starter):
Then I went to the cafeteria and found out that the continental breakfast was rather disappointing. I only ate some bread and fresh fruit.

Looks like things weren't working out for you or you are very hard to please lol

Quoting PlaneHunter (Thread starter):
I joined the queue early and stepped on board among the first Economy passengers. Friendly flight attendants welcomed me, but again I missed a special touch.

Hmmm did they forget to address you by name lol

Quoting PlaneHunter (Thread starter):
The new-style seats were comfortable...

Whew glad things were working out again

Quoting PlaneHunter (Thread starter):
...but I didn’t like the dull seatback:

Uh oh LOL

Quoting PlaneHunter (Thread starter):
Seat pitch (most likely 31 inches) was insufficient - and the useless IFE box didn't help either:

Here we go again!!!!

Quoting PlaneHunter (Thread starter):
The presentation was nice and the fish itself was okay, but the sauce didn't taste acceptable at all. The prawn and bean salad was even worse than the one on TG925, totally awful. At least the cake tasted good. I'm really wondering why Thai offers two hot meal options in the middle of the night - I guess most passengers prefer a light snack like the cold cuts platter.

I guess it's better to be offered two options one light and the other heavy, as some like you would opt for the light while some no matter what part of the night or day want a complete meal.

Looks like in the end both Thai and Bangkok airport failed to impress you. Maybe next time fly First or Business!! (Just kidding)

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: Aerofan
Posted 2011-02-16 11:00:29 and read 17082 times.

You are kidding... I'm not! I don't understand what the OP was expecting flying in Y. I'm totally perplexed and for the life of me cannot understand why OP did not fly F or J if he desired all these personal touches.

Quoting flightsimboy (Reply 57):

"Looks like in the end both Thai and Bangkok airport failed to impress you. Maybe next time fly First or Business!! (Just kidding)'

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-02-17 10:37:18 and read 16793 times.

Quoting lukeyboy95 (Reply 49):
I choose the shitty connection on purpose and got a free visa into the country, transport to hotel, a full apartment to myself with kitchen, washing machine etc and a pool on the top floor, and 2 meals, oh yes and a packed lunch. How decent is that!?

Very good!

Quoting lukeyboy95 (Reply 49):
I am planning a trip from LXR *yes I know! to KUL via DOH and I can get an 8 hour stop each way. 2 hotels! Hurrah... I hope they don't change the schedule by the time I get up there (going overland from Uganda)

Sounds interesting, you never cease to amaze me with your trip plans.

Quoting a1ring23 (Reply 50):
Apart from the A380s, QF don't really have an updated international product, just like TG (old birds, no IFE, mediocre-average food).

Hi Pete, the QF A330-300s should have a modern interior - and all the 747s have PTVs.

Quoting a1ring23 (Reply 50):
That guy needs to put some shoes on!

  

Quoting a1ring23 (Reply 50):
Over how many years were these trips conducted over?

About five years.

Quoting a1ring23 (Reply 50):
Oh and I REALLY like TG's "new" livery (if you could call it new at all!).

Yes, I like it, too.

Quoting airbuseric (Reply 51):
finally my time came to reply on this report. Nicely written, accompanied by some good pics!

Hi Eric, thanks for your comments, always appreciated!

Quoting airbuseric (Reply 51):
Shame to hear that the meals you preferred were gone, next time a seat more upfront, or just order a special meal.

I like being seated in the back...probably I will indeed try a special meal next time.

Quoting airbuseric (Reply 51):
I expected slightly better from TG, being in Star Alliance.

Well, it's a marketing alliance - plane interiors and service don't play a major role.

Quoting MSS658 (Reply 52):
Nice trip report, thanks for sharing!

Thanks for your feedback!

Quoting MSS658 (Reply 52):
I'm surprised that TG does not offer any kind of personal IFE on the 744 or 777, as you mentioned it did not matter to much because there where both night flights. But do not want to have a 12-hour day flight in any of those birds.

I would have been quite frustrated if I also had to fly without decent IFE on the way back, too.

Quoting Lufthansa747 (Reply 53):
Latest is the 12 refurbished will leave and the 6 newest built with old cabins currently will get AVOD and the works in all classes. But who knows with TG...

Thanks for that update!

Quoting TBloemink (Reply 54):
Nice report!

Thanks!

Quoting TBloemink (Reply 54):
TG did the same to me, according to EK TG517 was operated by an A330 with a possible chance to get PTV's, accordng to TG it was an A340-600, when I heard that I was very happy as that would have been my first flight on the a340 and a 100% chance to get PTV's, but they changed it to a B773 or B77W 1 week before we were leaving to DUS. Those have PTV's for sure. Three days before scheduled departure to DXB TG changed it to B772's, resulting in a 6 hour flight on HS-TJC, with the same dull seat backs and useless IFE boxes.

Wow, I would have been disappointed, too.

Quoting Aerofan (Reply 55):
You flew economy class - how much of an impression were you expecting?

It seems you didn't read the whole report and missed a certain part.

Quoting flightsimboy (Reply 57):
Well the norm is three hours before departure. So I guess you were running late!

I have never checked in earlier and I have never seen such a long queue.

Quoting flightsimboy (Reply 57):
Well you were flying Thai after all. Were you not expecting the ratio to be more Asians on board?

That was just a neutral observation - I simply had expected to see more German tourists.

Quoting flightsimboy (Reply 57):
Hmm 150 people at 5 minutes per person for a full 30 minutes does not seem so bad. Try waiting for 45mins to an hour while in a Middle East carrier line up to and from North America.

It may be worse elsewhere, but that's no excuse for not having enough check-in agents.

Quoting flightsimboy (Reply 57):
Maybe they should have bowed lower, hands folding while welcoming you a "Sawadee Kah" on board lol (I believe that is the greeting, non?)

I simply expected a similar welcome as on certain other carriers which are well-known for good service and charming crews.

Quoting flightsimboy (Reply 57):
I would really love to have a look at this 100 airline list. It's truly remarkable. Though I have commented on some of your previous trip reports.

I added another 12 since flying TG. Just have a look at my profile, they are all there.

Quoting flightsimboy (Reply 57):
You could have opted not to eat it all

Well, I was hungry.

Quoting flightsimboy (Reply 57):
Oh see, you should have not taken up the offer at all

Hindsight is easier than foresight.  

Quoting flightsimboy (Reply 57):
Looks like things weren't working out for you or you are very hard to please lol

That breakfast wasn't great at all, you can believe me.

Quoting flightsimboy (Reply 57):
Hmmm did they forget to address you by name lol

I didn't expect that.

Quoting Aerofan (Reply 58):
I don't understand what the OP was expecting flying in Y. I'm totally perplexed and for the life of me cannot understand why OP did not fly F or J if he desired all these personal touches.

After flying on 99 airlines prior to the trip on TG I did indeed have certain expectations. You would be totally perplexed again after reading some of my reports about Air New Zealand, Emirates, JAL, Malaysia Airlines or Oman Air. There are numerous carriers out there which offer a great service and have great crews in Y Class. Even on some low cost and regional carriers I noticed more personal touches than on these TG flights.


PH

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: CARST
Posted 2011-02-17 16:23:05 and read 16573 times.

Hello PlaneHunter, a good and solid TR, I really enjoyed the photos from TG and BKK.

Just wondering what was it, that you felt so let down by TG? It is a good decade ago that I have flown with TG the last time, but I always enjoyed flying with them and their servie always felt "special", even in Y. Did you hear too many of these praisings and you expected too much from their crew? Just asking. Perhaps their service has changed in the last 10 years?!

No a/c at BKK is really unusual, too. I haven't flown into the new airport, but perhaps someone else with more knowledge about the new airport can comment on this matter. Is it normal?

Topic: RE: Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Username: PlaneHunter
Posted 2011-02-19 06:54:01 and read 16307 times.

Quoting CARST (Reply 60):
Hello PlaneHunter, a good and solid TR, I really enjoyed the photos from TG and BKK.

Hi Carsten, thanks for your comments!

Quoting CARST (Reply 60):
Just wondering what was it, that you felt so let down by TG? It is a good decade ago that I have flown with TG the last time, but I always enjoyed flying with them and their servie always felt "special", even in Y.
Quoting CARST (Reply 60):
Did you hear too many of these praisings and you expected too much from their crew?

I have heard lots of praise about food, service and crews in general, but my flights weren't special at all.

Quoting CARST (Reply 60):
No a/c at BKK is really unusual, too. I haven't flown into the new airport, but perhaps someone else with more knowledge about the new airport can comment on this matter. Is it normal?

In order to save energy, cold air is sent through floor-based air-conditioning vents. However, the cooling effect is not as good as it should be in the Thai heat IMO.


PH


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