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Topic: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-07-17 07:13:00 and read 15630 times.

US Airways and irregular operations!
PBI-CLT-GSP&RANGE=&PATH-COLOR=&PATH-UNITS=km&PATH-MINIMUM=&SPEED-GROUND=&SPEED-UNITS=kts&RANGE-STYLE=best&RANGE-COLOR=&MAP-STYLE=" target="_blank">http://gc.kls2.com/cgi-bin/gc?PATH=P...st&RANGE-COLOR=&MAP-STYLE=

Other reports related to this trip.
1. Lufthansa, There Is No Better Way To Fly! (by MSS658 Jul 5 2011 in Trip Reports)

Background:
End October 2010, I received my letter when my final exam would be and when I would graduate from secondary school. This would be on 30 November, a few days letter I received an email from Lufthansa that they would be offering promotions for a bunch of destinations in North America, including Miami. I started searching for air fares and combinations. I had the choice between changing in Frankfurt of Munich. Already have been in Frankfurt and did not want to get stuck on a 10-hour 744, I chose for Munich giving me the Embrear 195 and the A340-300. With the E195 being a new aircraft type for me on this segment of the trip, and the longest nonstop portion that I would have flown in my life from Munich to Miami which is blocked at 11h35minutes.

Now comes the second part from Florida to South Carolina a few days after my excellent flight with Lufthansa. For mileage reasons US Airways was chosen again, but when looking at fare I found something strange. It was actually cheaper to fly to Greenville, SC from West Palm Beach thru Charlotte than just booking a round trip from West Palm Beach to Charlotte, NC. Having two extra flights for a cheaper price, was a no brainer…. As an extra bonus the PBI-CLT flight would be operated by the 737-400 classic, always nice to get such a nice bonus these days. CLT-GSP would be operated by an Embrear 145, not bad as well.

Pre-departure:
After a few days in the nice and warm Palm beach area it was already Friday morning, a full day before I get blasted in the air again I started to check the status of both flights, especially my departure and arrival gates in Charlotte would be of interest. Flight US 1010 would arrive at gate B16 and US 3077 would depart from gate E8, quite a distance despite my short connection of 50 minutes. 11.03 am I received an email from US Airways telling me that I would actually be flying the next day and inviting me to use the web-check in. Giving my narrow connection and my walking distance in Charlotte I chose to give coachchoice seat another try and paid 10 dollars for seat 6A on the PBI-CLT leg and 16A on the CLT-GSP leg. After being bribed another 25 Dollars for my luggage I was set and ready for my next leg in the journey. Soon the next day arrived and at an early hour of 8.15 I left towards the PBI airport and 10 minutes later I found myself in the terminal.


@ the airport
Just a quick print of my boarding passes where needed and my bags to be dropped off and was ready to go thru security which had a small line but everything went smoothly. By 900 I was in the B concourse of West Palm Beach. Departing traffic this morning was very slow in the B concourse, the next flight that was due to leave was ours about an hour to go. I like how comfortable this airport is, as well pre- as post security. With nice and comfortable lounge chairs place everywhere throughout the airport. I decided to first look at the gate B7 which aircraft would be taking me over to cold Charlotte, North Carolina. Today N425US, whom arrived the evening prior from Charlotte or Philadelphia was resting at the gate and ready to take us up in the air. Furthermore down the concourse there was a directair plane. Fist time I heard about this airline? Anyone knows where this one is going to? For the remainder of the time I just hung around the gate area, writing some papers, checking my emails.. Boarding time began at 9.50 for our flight. Since I was in zone 2, I was quickly to be on board


The flight:
Saturday, 11 December 2010
West Palm Beach (PBI/KPBI) – Charlotte (CLT/KCLT)
US Airways 1010 (United Airlines 1420)
Boeing 737-401 N425US. Economy SeatChoice* 6A
Delivered to UsAir on 10 August 1989, later delivered to US Airways on 27 February 1997)
10.20-10.19 (Gate B7; wheels up on runway 10L at 10.29)
12.13-12.09 (Gate B13; wheels down on runway 23 at 12.04)
Est flying time: 1 hour 36 minutes
Cruising Altitude: FL 350
Load factor: 70% in Y
Routing: West Palm Beach-Jacksonville-Savannah-Florence-Charlotte
PBI-JAX-SAV-FLO-CLT&PATH-COLOR=red&PATH-MINIMUM=&PATH-STYLE=&PATH-UNITS=km&RANGE=&RANGE-COLOR=navy&RANGE-STYLE=best&SPEED-GROUND=&SPEED-UNITS=kts" target="_blank">http://gc.kls2.com/cgi-bin/gc?MAP-ST...;SPEED-GROUND=&SPEED-UNITS=kts
Personal statistics
132th registered flight.
13th flight in 2010
9th flight on US Airways
11th flight on the Boeing 737 series
6th flight on the Boeing 737-400
1st flight on N425US

When I boarded I was greeted by the flight attendant I passed thru the First cabin which looked pretty cramped in my opinion, when entering Economy I held by breath for a moment. There was a windowless row a few rows further, a relieved breath came when my seat was in row 7 while I was in row 6. When I found my seat there was not to much legroom but not to cramped either. Soon my neighbour came and settled her in seat 6C, 6B will remain empty during the flight this morning. Beside us there was a Southwest 737 parked, she would fly later on to Philadelphia with stops in Tampa and St Petersburg, never head of routings like this one before. After the usual 10 announcements from the flight attendants how to stow are bags, how to board as quick as possible and what needs to be turned off when the door closes, the door did close and we where closed and the manual safety demo was showed, a few minutes later we spooled full throttle up runway 10L climbing along the coastline, having a wonderful view of West Palm Beach and surroundings.
http://www.youtube.com/watch?v=yjMOG1a9aXQ
http://www.youtube.com/watch?v=Z9DoF9CXCZo


At 10.000 feet the usual binging came and the flight attendants making the announcement of what we may expect during our flight this morning. Service in Economy would consist of the usual BOB snacks, since I would not have time in Charlotte to grab anything to eat and not expecting much on the Charlotte to Greenville flight. I was in for a little snack enroute to Charlotte. As on each domestic US Airways flight, In flight entertainment is abandoned. However you could easily find where the TV monitors used to be. Soon the service started, the leading Flight Attendant served First Class while the two other flight attendant’s came with the Buy on board from the back. A few minutes later they stopped about 75% trough the cabin and went back to the rear, Maybe out of stock and going to refill the trolley?? No, they never came back, a few moments later during a little stretch throughout the cabin I noticed the 2 F/A’s sitting in the galley reading the newspaper. There was definitely enough time to serve the cabin, if it is possible to serve a full A321 from Fort Lauderdale to Charlotte they can serve a 70% Boeing 737-400 as well. Another thing I noticed was on this flight there where a lot of Y passengers using the lavatory in First class without the flight attendants saying anything about it. I had a similar experience back in August from Charlotte to Boston on US Airways, while paying the extra for Seatchoice (http://www.airliners.net/aviation-forums/trip_reports/read.main/182810/).
http://www.youtube.com/watch?v=42f6sOvMrsc


At this time it was 11.30 and we where flying over South Carolina, and our decent was commencing in the Charlotte area, the rest of the flight passed pretty much uneventful. Soon we passed 10 000 feet and we where told to put everything that had an on and off switch to turn it off. Before realising it the Charlotte skyline was in sight and a few moments later we where on the ground a few minutes before our scheduled landing. A nice start for our transfer, my travels to this part of the globe is usually in the summer when temperatures are around 90 degrees Fahrenheit, today temperatures where just above freezing point. It’s quite funny to see everybody in jackets. We came to a still point at gate B13. Just next to N196UW, an A321 whom brought me in from Fort Lauderdale to Charlotte in july 2010. It was actually quite funny to see her since it was one day after I posted my trip report of that particular flight ( (http://www.airliners.net/aviation-forums/trip_reports/read.main/181240/). When deboarding the airplane I asked if I could see the flight deck and I was allowed in, pilots still had a roundtrip to Miami after our flight, but they had to change planes as well because N425US would be going down to New Orleans in just about an hour from now.
http://www.youtube.com/watch?v=uzfELhxyQ00
http://www.youtube.com/watch?v=ld3lWauYJgo


A quick check on the board lets me know that US3077 is still on time and leaving from gate E8. As usual, arriving/departing or transferring in Charlotte is not a pain at all. The B-concourse was quite busy, but everything calmed down when I got in the mail hall. After following the numerous walking pads and escalators and passing by the many US Airways jets from and to all over the U.S.A I reached gate E8 by 12.30 where boarding was to begin any minute. On the ramp I found N257JQ waiting for us, she arrived a little while ago as US 3054 from Saint Louis. Approximately 15 minutes later I found myself still in the gate area, however 7 mechanics arrived and where all over the aircraft. Meanwhile an announcement came that the plane has been stuck by lightening on it’s way from St. Louis and a delay of 30 minutes was announced. When our scheduled departure time approached, things where not looking anything better. As a matter in fact, both pilots and the flight attendant had left the aircraft and where heading back to the crew room. A few moments later I got a phone call from US Airways regretting to inform me that my flight has been cancelled, I was automatically rebooked on US 3055 leaving at 16.30. Exactly 13.05, there was an announcement concerning the cancellation of the following flight:


The flight:
Saturday 11 December, 2010
Charlotte (CLT/KCLT) – Greenville (GSP/KGSP)
US Airways Express/Chautauqua Airlines 3077
Embrear 145LR N257JQ Economy 16A
Built and delivered to Chautauqua Airlines on 25 May, 2004
13.05-xx.xx (Gate E08; wheels up on runway xxx at xx.xx)
13.49-xx.xx (Gate xxx; wheels down on runway xx at xx.xx)
Est flying time: 0hrs0mins.
Cruising Altitude: FL xxx
Load factor: xx% in Y
Routing: unavailable
Personal statistics
133rd registered flight.
14th flight in 2010
10th flight on US Airways
3rd flight on US Airways Express
4th flight on the Embrear 145 series
4th flight on the E145
1st flight on N257JQ

Just a few minutes after the cancellation of flight 3077, another announcement came that they where filing a new flight to Greenville/Spartanburg. At 13.25 we got the good news they found another aircraft and crew to bring us down to Greenville/Spartanburg, quite nice since GSP is only about a small 120 kilometres/74 miles away from Charlotte and they actually could just throw us on a bus. However I’m almost sure that this extra flight was more for the passengers who where flying on the second portion of US 3077 back from Greenville to Charlotte, US 3077 operates Charlotte-Greenville-Charlotte. Soon enough I received my new boarding pass listing US 8840 leaving at 14.00 at gate E22. The bad news was, I got seat 5D an aisle. When I arrived at the gate I found my new aircraft awaiting was a CRJ-200 registered N262PS. I immediately asked if it was possible to get a window seat, my seat request was granted and I received seat 2A. Before realizing it, it was 13.45 and it was time to board.


The flight:
Saturday 11 December, 2010
Charlotte (CLT/KCLT) – Greenville (GSP/KGSP)
US Airways Express/PSA Airlines 8840
CRJ-200ER N262PS Economy 13A
Built and delivered to PSA Airlines on September 2, 2004
14.00-14.01 (Gate E22; wheels up on runway 18L at 14.08)
14.40-14.29 (Gate A01; wheels down on runway 22 at 14.27)
Est flying time: 0hrs18mins.
Cruising Altitude: FL 60
Load factor: 60% in Y
Routing: CLT-SPA-GSP
CLT-GSP&RANGE=&PATH-COLOR=&PATH-UNITS=km&PATH-MINIMUM=&MARKER=1&SPEED-GROUND=&SPEED-UNITS=kts&RANGE-STYLE=best&RANGE-COLOR=&MAP-STYLE=" target="_blank">http://gc.kls2.com/cgi-bin/gc?PATH=C...st&RANGE-COLOR=&MAP-STYLE=
Personal statistics
133rd registered flight.
14th flight in 2010
10th flight on US Airways
3rd flight on US Airways Express
6th flight on the CRJ-series
3rd flight on the E145
1st flight on N262PS


I was greeted by an older flight attendant whom I thanked for bringing us down to Greenville, she responded ‘that’s what we are here for’. Soon my neighbour, an elderly lady took her seat. She was separated from her husband who was in 13A. I offered him my seat and moved to 13A. Now I had the last row on the CRJ and 2 seats for myself, soon an announcement came that we where ready to push back. At 14.01, 1 minute (or rather said 56 minutes) late. We pushed back from the gate, a few minutes later we where lifting off from runway 23 for what would be my shortest flight logged. Flight duration was only 18 minutes.
http://www.youtube.com/watch?v=lhOPcy_pl1w


Today we would be flying at a cruising altitude of 6 000 feet which we reached immediately, routing would be over the Interstate 85 highway until we approached Greenville/Spartanburg. The sole flight attendant remained in her jumpseat for our flight, no beverage run on this flight. Not that I was expecting it, but have had similar flights where they actually did came around. For an example KLM Cittyhopper’s service between Brussels and Amsterdam. Usually I find my CRJ flights to be quite cramped but the seats PSA has installed where quite comfortable, very comfortable for it being a CRJ.
http://www.youtube.com/watch?v=M6-71AhZ9Nc


By the time I was getting comfortable we where already starting our decent into Greenville, the decent happened uneventful and by the time we where on the ground it was 14.27. Exactly 19 minutes after we blasted off, a short taxi to gate A1 where we came to a complete stop at 14.29. 11 minutes prior to schedule, or 40 minutes behind schedule. After a quick flight deck photo I was in the terminal.
http://www.youtube.com/watch?v=OHxAKJBkvQo


I had not left the gate area and there already was an announcement that the continuation leg of US 8840 back to Charlotte was boarding, spoken about a quick turnaround. I went to baggage claim and found my luggage by 14.50. Just a few minutes later I met a friend of mine and we where on the road towards Anderson, but not before a lunch stop at McDonalds. At 15.40, just about 7, 5 hours after my departure in Palm Beach Gardens I made it in Anderson South Carolina. When I arrived I received an email from US Airways at 13.03 concerning the cancellation of US 3077, I was quite happy that US Airways Express dealt with my situation in a good way. However, only 30 minutes later horror broke out since I could not find my passport. Apparently it got lost when changing seats when I boarded my plane in Charlotte. How this got dealt with, see the next part..


Overall verdict
First off all a great applaud to the US Airways express ground staff in Charlotte, they really did do their best while dealing with the cancellation of US 3077. The whole time motivated and smiling to get everything sorted out. The extra phone call and mails where very appreciated. It was totally different than how a European counterpart would handle a similar situation a few days later.

The negative aspect of the trip was the US Airways mainline flight from West Palm Beach to Charlotte, the aspect of paying extra for a Coachchoice seat and not getting any BOB (even the BOB advertised) is just not acceptable while others do get the BOB is just not acceptable, and another habit that I have already seen a lot on US Airways is that people from Y would frequently cross into F to use their lavatories. I would deeply not recommend paying extra to be seated in the front of the plane, Unless you really wan’t to get first off the plane. I don’t have to much to say on the US Airways Express flight from Charlotte to Greenville as it only took us 19 minutes to get there. Overall US Airways is the airline for me that get’s you from A to B for a cheap deal and that’s what they do.

Remarks.

US Airways 1010 (Total: 67%):

Departure: 70% (West Palm Beach is a nice and comfortable airport, it was calm as well, however still 70% for the 25 dollar bribe that US Airways asks you to check bags)
Aircraft cleanliness : 70% (Nice and well maintained)
Seat Comfort: 70% (Comfortable and soft, tough the tray table had problems when keeping it upright)
Crew: 60% (No BOB service, let pax go from Y to F.)
Catering: 50% (Don’t mind paying for the food, just at least come by…)
Arrival: 80% (Charlotte is a nice and well signalled airport)

US Airways Express 8840 (Total: 75%)

Departure: 100% (Excellent handling of the cancelation of US 3077.)
Aircraft cleanliness : 80% (Aircraft was clean en kept clean)
Seat Comfort: 90% (Quite comfortable comparing to other carriers CRJ)
Crew: 70% (Friendly F/A, not more one can say on a 15 minute flight)
Catering: 60% (Was not expecting any, but others do it on a small route like this.)
Arrival: 80% (Greenville is a small and convenient airport.)


As a bonus I would like to give a list of regs I spotted in PBI, CLT and GSP

PBI:
N425US
N773AS
N762SW

CLT:
N425US
N817MD
N933LR
N536UW
N196UW
N828SQ
N257JQ
N336EN
N944LQ
N942LQ
N334EN
N226EN
N262PS

GSP:
N262PS.

Total facts on this trip
1 New airline (US Airways Express operated by PSA)
2 new registrations (N425US and N262PS)

Thank you for viewing comments and feedback are appreciated.

Next trip report:
Propping around in the upstate!



Past trip reports
Lufthansa, There Is No Better Way To Fly! (by MSS658 Jul 5 2011 in Trip Reports)
A Short Hop On A Big Bird! (by MSS658 Feb 27 2011 in Trip Reports)
A West Side Flight On The East Side! (by MSS658 Jan 9 2011 in Trip Reports)
Wifi And Condensation On US Airways! (by MSS658 Dec 10 2010 in Trip Reports)
Air Canada, North America's Hidden Jewel? (by MSS658 Nov 6 2010 in Trip Reports)
A Ride With A Rare Blue Bird! (by MSS658 Oct 31 2010 in Trip Reports)
US Airways A333's.Are They Really That Bad? Part 2 (by MSS658 Oct 23 2010 in Trip Reports)
US Airways A330-300's. Are They Really That Bad? (by MSS658 Oct 16 2010 in Trip Reports)

Topic: RE: US Airways And Irregular Operations!
Username: CoachClass
Posted 2011-07-17 10:52:06 and read 15122 times.

I liked you trip report and pictures very much.

I generally like CLT. It's not unmanageable but going from International to domestic seems just a bit more difficult than it needs to be. Often I'm at the end of the concourse where LH as well as US international flights board and you have great vistas with huge windows where you see the landings and takeoffs.

I wanted to comment on the moving walkway picture. If you look closely in your picture are the white wicker rocking chairs to the left of these walkways. There lots of them along the way, although the puicture doesn't show a lot of them and I enjoyed sitting in those chairs watching the world go by.

What's puzzling to me about US is that they are constantly given bad press about their poor on-board service and it doesn't seem to register. Either they just don't care-take or leave it. or they can't fix it, that it is just part of their business culture. What really shocks me is that US, given their membership in Star, don't try to keep the same standards of other members like LH or Swiss, or even CO which is somewhere in the middle. It's an eye opening flight when some one takes LH after taking US internationally.

Topic: RE: US Airways And Irregular Operations!
Username: FLIEGER67
Posted 2011-07-17 10:55:16 and read 15118 times.

Hey, Marc,

pretty good to follow the next part around you´re US trip on US Airways.
Nice pictures also.
Interesting to see how they manage the cancellation and bringing in a new plane shortly.
A nice compilation, these oldfashioned B734 and the CRJ2.

Looking for the next part now.

Greetings,
Markus(FLIEGER67)

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-07-18 01:38:04 and read 14229 times.

Quoting CoachClass (Reply 1):
I liked you trip report and pictures very much.

Thanks!  
Quoting CoachClass (Reply 1):
I generally like CLT. It's not unmanageable but going from International to domestic seems just a bit more difficult than it needs to be. Often I'm at the end of the concourse where LH as well as US international flights board and you have great vistas with huge windows where you see the landings and takeoffs.

Have yet to do an INTL-Domestic travel. However have arrived internationally and must say everything went smoothly. you can find my TR over here: US Airways A330-300's. Are They Really That Bad? (by MSS658 Oct 16 2010 in Trip Reports). I love the D-concourse as well. Always a place for me to go.

Quoting CoachClass (Reply 1):

I wanted to comment on the moving walkway picture. If you look closely in your picture are the white wicker rocking chairs to the left of these walkways. There lots of them along the way, although the picture doesn't show a lot of them and I enjoyed sitting in those chairs watching the world go by.

Yep, like how they are spread all over the place as well.

Quoting CoachClass (Reply 1):
What's puzzling to me about US is that they are constantly given bad press about their poor on-board service and it doesn't seem to register. Either they just don't care-take or leave it. or they can't fix it, that it is just part of their business culture. What really shocks me is that US, given their membership in Star, don't try to keep the same standards of other members like LH or Swiss, or even CO which is somewhere in the middle. It's an eye opening flight when some one takes LH after taking US internationally.

I know the feeling, comparing my FRA-CLT flight on US with my MUC-MIA flight on LH was definitely eye-opening knowing that they codeshare on CLT-FRA/MUC.

Quoting FLIEGER67 (Reply 2):
Hey, Marc,

pretty good to follow the next part around you´re US trip on US Airways.
Nice pictures also.
Interesting to see how they manage the cancellation and bringing in a new plane shortly.

Hey Markus, Thanks for the comment

Quoting FLIEGER67 (Reply 2):
A nice compilation, these oldfashioned B734 and the CRJ2.

The 734 was nice to fly on. CRJ2 was unexpected but nice  
Quoting FLIEGER67 (Reply 2):
Looking for the next part now

Will get it on as soon as possible, Think you will like it (featuring the DH3   ).

Topic: RE: US Airways And Irregular Operations!
Username: sultanils
Posted 2011-07-18 02:39:35 and read 14175 times.

Hello MSS658,

Nice report on your USA travels. Flying the classic 734 is always a bonus!

Quoting MSS658 (Thread starter):
with stops in Tampa and St Petersburg

That's not St Petersburg, Russia, I assume  

Quoting MSS658 (Thread starter):
I chose to give coachchoice seat another try and paid 10 dollars for seat 6A on the PBI-CLT leg and 16A on the CLT-GSP leg. After being bribed another 25 Dollars for my luggage I was set and ready for my next leg in the journey.

Is that also the policy on US Airways: paying for everything, even for seats? Also for intercontinental flights?

Quoting MSS658 (Thread starter):
When deboarding the airplane I asked if I could see the flight deck and I was allowed in

Good on you! I especially like the pic with the flight summary.

Quoting MSS658 (Thread starter):
quite nice since GSP is only about a small 120 kilometres/74 miles away from Charlotte and they actually could just throw us on a bus

In Belgium, for me that's a trip to the seaside from Antwerp...  

Quoting MSS658 (Thread starter):
it only took us 19 minutes to get there

... which would take me about 1h30 mins.

   Sultanils

Topic: RE: US Airways And Irregular Operations!
Username: PlaneHunter
Posted 2011-07-19 07:52:01 and read 13634 times.

Hi Marc,

interesting second part of your series. Good to hear how US handled the delay.

Quoting MSS658 (Thread starter):
Service in Economy would consist of the usual BOB snacks, since I would not have time in Charlotte to grab anything to eat and not expecting much on the Charlotte to Greenville flight. I was in for a little snack enroute to Charlotte. As on each domestic US Airways flight, In flight entertainment is abandoned. However you could easily find where the TV monitors used to be. Soon the service started, the leading Flight Attendant served First Class while the two other flight attendant’s came with the Buy on board from the back. A few minutes later they stopped about 75% trough the cabin and went back to the rear, Maybe out of stock and going to refill the trolley?? No, they never came back, a few moments later during a little stretch throughout the cabin I noticed the 2 F/A’s sitting in the galley reading the newspaper. There was definitely enough time to serve the cabin, if it is possible to serve a full A321 from Fort Lauderdale to Charlotte they can serve a 70% Boeing 737-400 as well.

But I see you got a free drink at least - I first thought they had also skipped serving drinks.

Quoting MSS658 (Thread starter):
Apparently it got lost when changing seats when I boarded my plane in Charlotte. How this got dealt with, see the next part..

That will be interesting to read about.


PH

Topic: RE: US Airways And Irregular Operations!
Username: abrelosojos
Posted 2011-07-19 22:04:02 and read 13382 times.

Thanks for the report. Now, have you considered writing for soap operas? You've got me all intrigued to tune in the next time and hear about your passport!

Saludos,
A.

Topic: RE: US Airways And Irregular Operations!
Username: CrimsonNL
Posted 2011-07-20 01:33:37 and read 13281 times.

Hi Marc, thanks for sharing. Nice job logging a 734, pretty rare in the US!

Thanks for sharing,

Martijn

Topic: RE: US Airways And Irregular Operations!
Username: akhmad
Posted 2011-07-21 10:29:40 and read 12976 times.

Hi Marc,

Brilliant report. I like how you describe your experience with US and US Express, especially the details about how the cancellation was being dealt with.

Quoting MSS658 (Thread starter):
When I found my seat there was not to much legroom but not to cramped either

Good to know. It still looks pretty tight for me.

Quoting MSS658 (Thread starter):
what needs to be turned off when the door closes, the door did close

I hope, they did not mention anything about camera.

Quoting MSS658 (Thread starter):
A few minutes later they stopped about 75% trough the cabin and went back to the rear, Maybe out of stock and going to refill the trolley?? No, they never came back, a few moments later during a little stretch throughout the cabin I noticed the 2 F/A’s sitting in the galley reading the newspaper.

Could they have asked other passengers whether they wished to use BOB previously before retreating to the galley?

Quoting MSS658 (Thread starter):
Another thing I noticed was on this flight there where a lot of Y passengers using the lavatory in First class without the flight attendants saying anything about it.

That must have been very annoying for First Class passengers. Imagine paying premium, waiting for the lavatory to become free and noticing the occupant disappearing into Y cabin.

Quoting MSS658 (Thread starter):
On the ramp I found N257JQ waiting for us, she arrived a little while ago as US 3054 from Saint Louis.

Wow, you did your research very well!  


Quoting MSS658 (Thread starter):
A few moments later I got a phone call from US Airways regretting to inform me that my flight has been cancelled, I was automatically rebooked on US 3055 leaving at 16.30

That is what I call customer service. Good job of US on this one!

Quoting MSS658 (Thread starter):
She was separated from her husband who was in 13A. I offered him my seat and moved to 13A.

You are such a good Samaritan.

Quoting MSS658 (Thread starter):
Apparently it got lost when changing seats when I boarded my plane in Charlotte. How this got dealt with, see the next part..

Looking forward to the next part. I agree with Alex. You should also become a writer for TV series.

Thanks a lot for sharing. I remember what you said about photography on US airports. Nice to know that no one bothered on your journey.

Best wishes,
Suryo

Topic: RE: US Airways And Irregular Operations!
Username: SloAir
Posted 2011-07-21 12:43:11 and read 12891 times.

Hi Marc,

very interesting report, thanks for sharing. Despite the cancellation it seems US handled you well.

Quoting MSS658 (Thread starter):
However, only 30 minutes later horror broke out since I could not find my passport.

One of travellers worst nightmares. I had some moments when I was not able to find my passport for a few seconds and it was quite frightening. But luckily I have not lost it yet and I hope it will not happen anytime in the future.

I look forward to the next part.

Blaž

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-07-27 10:32:31 and read 12247 times.

Quoting sultanils (Reply 4):
Nice report on your USA travels. Flying the classic 734 is always a bonus!

Thanks

Quoting sultanils (Reply 4):
That's not St Petersburg, Russia, I assume

LOL, nop.. St Petersburg Florida  
Quoting sultanils (Reply 4):
Is that also the policy on US Airways: paying for everything, even for seats? Also for intercontinental flights?

on domestic flights, yes.. Thankfully they are a little better on on intercontinental flights.

Quoting sultanils (Reply 4):
... which would take me about 1h30 mins.

not considering the summer traffic jams (which in the current subtropical Belgian temperatures, are not a matter)

Quoting PlaneHunter (Reply 5):
interesting second part of your series. Good to hear how US handled the delay.

Thanks, was quite surprised as well after reading all the horror stories.

Quoting PlaneHunter (Reply 5):

But I see you got a free drink at least - I first thought they had also skipped serving drinks.

served by the first class F/A  
Quoting PlaneHunter (Reply 5):
That will be interesting to read about.

jup, especially with more horror to come.

Quoting abrelosojos (Reply 6):
Thanks for the report. Now, have you considered writing for soap operas?

Thanks, hehe.. don't bring me on ideas  .

Quoting CrimsonNL (Reply 7):
Hi Marc, thanks for sharing. Nice job logging a 734, pretty rare in the US!

Thanks for sharing,

Thanks, yea they are getting more and more rare these days.

Quoting akhmad (Reply 8):
Brilliant report. I like how you describe your experience with US and US Express, especially the details about how the cancellation was being dealt with

Thanks

Quoting akhmad (Reply 8):
Could they have asked other passengers whether they wished to use BOB previously before retreating to the galley?
Quoting akhmad (Reply 8):
That must have been very annoying for First Class passengers. Imagine paying premium, waiting for the lavatory to become free and noticing the occupant disappearing into Y cabin.

We share the same opinion on this

Quoting akhmad (Reply 8):
Wow, you did your research very well!

thanks to the help of flightstats.com

Quoting akhmad (Reply 8):
hat is what I call customer service. Good job of US on this one!

Was surprised as well on that one.

Quoting akhmad (Reply 8):
You are such a good Samaritan.

Having the engine and wing view played in my decision as well.

Quoting SloAir (Reply 9):
very interesting report, thanks for sharing. Despite the cancellation it seems US handled you well.

Thanks  

Topic: RE: US Airways And Irregular Operations!
Username: SWA737800
Posted 2011-07-28 21:05:45 and read 11813 times.

Quoting MSS658 (Thread starter):
Soon the service started, the leading Flight Attendant served First Class while the two other flight attendant’s came with the Buy on board from the back. A few minutes later they stopped about 75% trough the cabin and went back to the rear, Maybe out of stock and going to refill the trolley?? No, they never came back, a few moments later during a little stretch throughout the cabin I noticed the 2 F/A’s sitting in the galley reading the newspaper.

Here is my two cents on what I think happened here. With Flight Attendant service procedures, it usually goes like this. Certain numbered flights (odd/even) they either start w/ the Buy on Board or Meals from the back to front or front to back. BUT, many times (i.e. most of the time) they are NEVER given as many meals as they have seats because most people don't buy food and it would go to waste. It's not a perfect science in any sense, and when Flights fill up (especially PBI in the Winter) Somebody almost always doesn't get a snack in the end OR the choice they wanted. So they either did one of the following. Started from their galley in the back so when they ran out the remaining people up front wouldn't see they ran out (I know that might make some mad, but it keeps the peace on board) OR they were required to go back forward on that flight) I can assure you it wasn't just laziness...There just wasn't enough stock to serve everybody. There is always enough for beverages though. Might I suggest you grab food next time if you know you won't have time. Shoot, don't depend on ANY US carrier anymore to feed you. Those days have gone with the wind. Unfortunately  

~SWA737800

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-07-29 12:42:54 and read 11536 times.

Quoting SWA737800 (Reply 11):
Here is my two cents on what I think happened here. With Flight Attendant service procedures, it usually goes like this. Certain numbered flights (odd/even) they either start w/ the Buy on Board or Meals from the back to front or front to back

Hey, thanks for your feedback... Hmmm... this could be but not sure, my flight and my other flight back in August where even numbered. Maybe that could be the reason.

Quoting SWA737800 (Reply 11):
Shoot, don't depend on ANY US carrier anymore to feed you. Those days have gone with the wind. Unfortunately

hehe, flew Continental Express yesterday from EWR to GSP and did not get anything, on a flight of similar duration with TAP you get a free hot dog  .

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-08-12 19:30:11 and read 10643 times.

Quoting SWA737800 (Reply 11):
Here is my two cents on what I think happened here. With Flight Attendant service procedures, it usually goes like this. Certain numbered flights (odd/even) they either start w/ the Buy on Board or Meals from the back to front or front to back.

Another update on this, flew yesterday PHL-CLT-PBI with US, two odd numbered flights and both started up front. Thanks for the 2 cents


Greetings
Marc

Topic: RE: US Airways And Irregular Operations!
Username: OA260
Posted 2011-08-17 14:27:05 and read 10073 times.

Hey nice report and great pics of the cockpit. Agree about the BOB Ive looked at their menu and it doesn't look that great .

Nice view of US Airways though.

Regards

Philip  

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-08-18 14:01:52 and read 9663 times.

Quoting OA260 (Reply 14):
Hey nice report and great pics of the cockpit. Agree about the BOB Ive looked at their menu and it doesn't look that great .

Nice view of US Airways though.

Regards

Philip

HI Phillip

Thanks for commenting, BOB is indeed not appealing. If it comes...


Greetings
Marc

Topic: RE: US Airways And Irregular Operations!
Username: Ps76
Posted 2011-08-21 20:24:03 and read 9208 times.

Hi!

Many thanks for the trip report. Some nice places you visited in there. West Palm Beach looks like a really nice airport and there were a couple of cool pics taking off of West Palm Beach you had. I visited Greenville last year from OHare and I actually flew to Charlotte and drove from there as direct flights to Greenville were much more expensive at the time and booking last minute like I did. Still I liked Charlotte airport a lot and even got to visit Greenville's airport while I was there too (but not as a passenger).

Many thanks,

Pierre

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-08-22 03:20:42 and read 9128 times.

Quoting Ps76 (Reply 16):
Hi!

Many thanks for the trip report. Some nice places you visited in there. West Palm Beach looks like a really nice airport and there were a couple of cool pics taking off of West Palm Beach you had. I visited Greenville last year from OHare and I actually flew to Charlotte and drove from there as direct flights to Greenville were much more expensive at the time and booking last minute like I did. Still I liked Charlotte airport a lot and even got to visit Greenville's airport while I was there too (but not as a passenger).

Many thanks,

Pierre

HI Pierre

Thanks for the kind words. PBI is indeed a nice airport! Usually CLT is cheaper than GSP and is quite unusual to get a routing like mine for a cheaper price than a direct Florida-CLT route. How ever, with WN now in GSP things might change...
CLT is a very nice and cozy airport indeed. Glad you enjoyed upstate SC!


Greetings
Marc

Topic: RE: US Airways And Irregular Operations!
Username: LGWflyer
Posted 2011-12-06 14:35:09 and read 7253 times.

Hey there again MSS658! Thanks for showing me this trip report, always something special when reading TR's with aircraft I have been on too. Haha and this was only 17 days before I went on it to EWR which was on the 28th. On the 4th January I went back to CLT on N919FJ (got to love those US CRJ's!).

I also got to go in the cockpit on N425US and had a quick chat with the Captain. And I must say CLT is a fantastic airport and is my favourite! I also had a read of some of your other TR's and I saw you went on N272AY, that was the aircraft that took me to CLT from LGW on the same day that my connecting flight to EWR was N425US, haha wonder how many more of the same aircraft we have been on...

Here are couple of pics I took. One is N425US at CLT, the other is my CRJ and another US 734 (N422US) and of course like I said in your other trip report all I can remember seeing was those CO Express Jets haha!







N425US at the gate in CLT, getting ready to take me to EWR.


My CRJ N919FJ at the gate in EWR waiting to take me back to CLT, with N422US heading back to PHL.


The endless amount of CO Express ERJ's I saw at EWR, love em!


[Edited 2011-12-06 15:16:09]

Topic: RE: US Airways And Irregular Operations!
Username: MSS658
Posted 2011-12-07 00:26:32 and read 6908 times.

Hi LGWflyer

Thanks for repyling and showing me your pictures! I enjoyed viewing it! Nice to see some familiar registrations back! I have a CRJ from US in december... maybe it wil be N919FJ  


Greetings
Marc

Topic: RE: US Airways And Irregular Operations!
Username: LGWflyer
Posted 2011-12-07 07:21:16 and read 6750 times.

Quoting MSS658 (Reply 19):
Thanks for repyling and showing me your pictures! I enjoyed viewing it! Nice to see some familiar registrations back! I have a CRJ from US in december... maybe it wil be N919FJ

No prob, glad you enjoyed them! Haha yes it most likely will be N919FJ.  


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