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Topic: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-05-29 20:03:52 and read 31412 times.

Feedback always appreciated.




I > Background:
I have always had a special place for all J class cabins on long haul flights. This is especially true for modified long-haul operations on narrow-body aircraft. I had already done every Swiss and Lufthansa route (Privatair operated), an also flown on KLM’s AMS-IAH and BA’s LCY-JFK. It was time to tackle the last remaining such operation – ANA’s Business Jet flying NRT-(FUK)-BOM. Due to the length of the route, it flies nonstop eastbound, but needs to make a tech stop westbound in Fukuoka. In the past, the route also has seen the Fukuoka stop traded for Niigata.

Having finished a consulting engagement pitch in Japan, I would now be able to take the NH flight and be back to India for the first time in more than a year. The plan was after a good weekend in Bombay to take TK’s BOM-IST-GRU operation and then connect back to CCS.

I believe this is the first report on ANA’s Business Jet on the NRT-BOM route.

II > Pre-Flight:

a) Before Airport:
All Nippon Airways or ANA, is one of the largest airlines in Japan, and a member of Star Alliance. Headquartered near Tokyo, it operates services to 49 destinations in Japan and 31 international routes. ANA's main international hubs are at Narita International Airport outside Tokyo and Kansai International Airport outside Osaka.

Primarily a domestic carrier, it began opening to international flying as late as 1986 with service to Guam, and took up to 2004 to surpass JAL in terms of profitability of Japanese carriers. Recent noteworthy events have included being the launch customer of the 787, and launching LCC’s such as Peach and Air Asia Japan.

Booking was done on All Nippon’s excellent website (www.fly-ana.com). This has to be one of the best airline websites out there. Not only were my e-tickets delivered quickly to me, I had the ability to make seat selections (through one of the coolest interfaces), view itineraries, and make as many changes I wanted. Moreover, the website gave detailed information on my flight including precise meal options, seat type, in-flight entertainment, etc. All this within one of the most interactive and intuitive graphical interfaces I had encountered.

(Website Interface & Seat Selection)

*


b) At Airport:
In my mind, Japan should be the benchmark for EVERY advanced country to balance efficiency with politeness and service delivery. This started in Tokyo where I took my prompt nEX train from Shinjuku to Narita. Arriving on time, I proceeded to Terminal 1 which houses ANA and most of her Star partners. Looking up the board, I noticed a dedicated check-in area for ANA’s Business Jet clients. Here, agent Ms. Aya quickly checked me in. She was very pleasant to deal with and the entire process was conducted efficiently and with polite smiles that could be best described as “very Japanese”. Next stop was an equally efficient security process and a breezy immigration process. The entire event took 12 minutes! I was amazed at how fast everything happened and here I was at ANA’s flagship lounge.

ANA’s lounge was divided into 2 sections and Ms. Michiko welcomed and directed me to the Business class section. The lounge is a fusion of Japanese minimalist style meeting the clean (though, a tad uninspiring) lines of Ikea. It afforded tremendous views of the apron and I was able to plane-spot away for most of the time. There was a decent selection of food and beverage options, and I was able to nibble on some sushi while sipping some café to wake me up. Afterwards, I went to the “hot kitchen” section where I availed of some delightful soup that perfectly hit the spot.

Around 45 minutes prior to departure, I left the confines of the lounge and made my way to the gate. The agent working the gate informed me that the load today was very low – in fact, a contact at ANA confirmed that I had lucked out by choosing one of the most empty flights of the year. Ms. Miko announced at 30 minutes and I made my way to the 73W that looked tremendously smart. I just LOVE boarding these all J-class cabins as there is an amazing air of exclusivity that harps back to an era where travel was special and looked forward to. I just imagined (for a second) being some high society jetting off to an exotic far-away land with fellow “elites”. There really is something magical about these premium experiences that is so refined and miles ahead of what Emirates has done with its all J prison cells – also known as the upper deck JCL of their 380.

Entering the 73W, I was excitedly greeted by the purser who directed one of her colleagues to take me to my seat. Both were infinitely welcoming and I just knew that I was going to have an excellent flight. J load was 40%; Y (or Y+?) was around 80%.

Airport - External:

(Narita Airport Terminal 1)


Check-in:

(ANA: Business & Elite Check-In / Special counter for Business Jet)


Airport - Internal:


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(FIDS)


(Post Security @ NRT)

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Scenes of the tarmac:

(TG to BKK)


(NH Logo Jet)


(The “whale” to FRA – I think this is when I realized the whale moniker)


Lounge

(ANA’s Business Class Lounge)

*

*


(Dining area)


(Soup Station)


(Meals I consumed)

*

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Boarding:


(Gate Area)


(Boarding)


III> In-Flight:

a) Service Schedule + Impressions:
At each seat was a nice ANA Business Jet branded duvet and high quality pillow. While on the ground, Ms. Yuko came by with one of the most impressive selection of magazines and newspapers. I was most impressed by the fact that she had a huge stock of Indian newspapers and magazines – this was on a flight departing Japan. What a contrast to my usual Lufthansa flights in JCL where I struggle to ever find an English language newspaper. Very cool.

During the short NRT-FUK flight, service included:
+ Welcome drink – champagne, orange juice, water
+ Amenity kit distributed

Subsequent FUK-BOM sector included:
+ Entertainment units and quality branded noise canceling headsets distributed (on ground)
+ Pajamas distributed (on ground)
+ Post take off, very nice scented hot towels
+ Drink service
+ Elaborate lunch service
+ More drink service(s)
+ Pre-arrival meal service

The stop at Fukuoka is for 30 minutes and includes a few agents walking you to the small ANA J-class lounge. One gets to spend around 20 minutes before being escorted back to the plane. The entire process is done efficiently and with unfailing politeness.

Finally, one of the most impressive things for me was how branded everything was. Given the fact that this is ANA’s only true long-haul Business Jet route, I was amazed how every small thing – from check/in signage, to duvet sheets, to pillows, to amenity kits, to postcards – had the ANA Business Jet branding. Hat’s off to ANA for creating and maintaining this.

b) Aircraft + Seats:
ANA Business Jet’s 73W is one smart machine. Just from the outside, the Business Jet branding elevates expectations and sets one up for the mood inside. This 73W was immaculately maintained – including the super awesome lavatory – in fact, this is the first narrow-body aircraft that I had seen that had windows in the bathroom. Not just one, but two! Very cool. Throughout the aircraft, there is a tremendous sense of space and feel of a luxury jet. It is really tough to describe how “private” and intimate the cabin felt.

Let’s talk about the seats. These were rather old styled seats, which used to be found in the First Class cabins of many airlines. Like many of its peers, it is very comfortable during seat mode, and one can get a nice cradle position as they watch a movie or read a book. In “relax” mode, you can get it to around 160-170 degree recline (making it similar to the old RJ JCL seats). While not obviously in the same league as full-flat beds, I still preferred them over lie-flat offerings that many airlines still provide in JCL. Again, while it may not afford me an amazing night sleep, I had no problem dozing off several times during the flight. By the way, surprisingly, the seats had full in-seat power.

Aircraft:
(@ FUK)


Views from Aircraft:

(@ NRT)

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*

*

*

*


(Sayonara Tokyo)


(Mount Fuji – captured due to the wonderful crew)


(Approaching Fukukoka)

*


(Fukuoka Airport)

*


(Lounge @ layover & FUK Airport)

*

*

*

*


(Boarding back)

*

*


(Sayonara FUK)


(Love the Japanese and WestJet for doing this)


(More FUK)

*

*

*


General Seat Views + Seat Legroom

(Seat)


(Front of seat)


(Seat controls)


(Around Seat)

*


(Legroom)


Seat Recline + Angle View:

(Recline)

*

*


(Bulkhead view. Unique view from 5A)


(Angle view)


Cabin:


*

*


(Blanket ++: Amazing branding for a flight)


(Bathroom)


c) Meal + Beverage:
As soon we departed Narita, the crew sprung into action with some juice/champagne/water service. I chose some of the excellent champagne (Canard-Duchêne Classic Brut, 2003: fresh, lemony fruit aroma balancing an yeasty flavor) served by Ms. Yuko. When I asked her what kind of champagne it was, she was profusely apologetic, as she did not know the name. After serving me some of it, she went back to the galley and asked the purser … soon they were both by my side with the bottle in hand showing it to me. Pretty cool. Accompanying the champagne was the combination of Japanese rick snacks that I am a big fan of.

After taking off from Fukuoka, another drink service commenced. This time I settled for a glass of Kir Royale – served along with those Japanese rice crackers again. This was repeated two more times prior to the meal service . Lunch began with an amazingly fresh beef salad. It was probably the freshest salad I have eaten on a plane – every vegetable was succulent and crispy, with the juicy beef rightfully cooked. For the main, I decided to deviate from the Japanese fare and try the Indian offering. This included rice and 2 curries – including a very nicely prepared green chicken curry (can my Indian friends remind me what this is?). To be honest, while the food was perfectly great, I should have stuck to the Japanese offerings, as the presentation was infinitely better. I can only imagine that the quality would have been too. Finally, for dessert, was a little sample combination of ice-cream, fruit, and tiramisu drowned down by some excellent plum wine. Finally, more plum wine was served along with rice crackers and a nice cold towel.

Post lunch, I consume even more drinks (think nearly 15 on this flight – sad, I know) and am encouraged by the obliging crew who always approach me and are constantly in the cabin in an non-intrusive manner to see if the passengers needed anything else.

Finally, prior to landing, a small meal is offered – again, Japanese and Indian offerings in the menu and I choose the former. This time it is a nice soup accompanied by some vegetables and a few pieces of rather dry sushi that leaves me wanting a bit more.

(Menu: Online)


(Menu: Onboard)

*


(NRT-FUK)


(Lunch service commences with hot towels)


(More drinks)


(Dinner starts with excellent salad)

*


(Very nice main course)


(Decent dessert)


(Post dinner fun)

*

*

*


(Prior to landing @ BOM)

*

*


d) Inflight Entertainment:
Probably, the weakest link in ANA’s product in the Business Jet’s is in the inflight entertainment options provided. They do not come with inbuilt AVOD. Instead you get this personal movie player loaded with a rather odd collection of movies. For those of us who fly often, you are out of movie choices pretty soon. Thankfully, the headphones were solid branded noise-canceling ones. No complaints on the rather thick inflight-magazine either.

(NH’s system handed out after take-off from FUK)

*

*

*

*

*

*


(Flight Plan & Interactive Maps)

*

*


(System & Headset)


(“In-flight magazines”, Boarding Passes, etc.: Just look at all the stuff I got)


(787 magazine and stamp they gave me!!!)


(Local newspapers and magazines – why can’t LH do this?!)


e) Crew:
One word. Fantastic.

After my last Air Canada JCL review, ANA’s crew were not only a positive surprise, but they were a reminder of everything that an airline crew should possess. Probably, one of the best flight crew I have ever taken. Pure magic. Allow me to demonstrate by the “everyday”, and by “how from the heart” they were:

From the core responsibilities of being helpful and smiling, kneeling to make eye contact, and calling passengers by their names to being proactive in storing baggage when needed and walking through the cabin and catering to any requests (hear that Air France?), the ANA ladies were the benchmark of what an excellent crew should be. They truly anticipated your requests, and made them come true. Of course, a lot of these virtues are written in the handbooks of many leading airlines. What took them from being great to being memorable were key moments in my flight when they truly shone, and why I will never forget this group of crew members.

So, ANA has two sets of crew who does this flight. There is a crew that does NRT-FUK, and another FUK-BOM. During the first flight, I was looking out of the window after take-off. Ms. Tomoko approached me and wondered if I was a photographer (she had seen the camera). I said, “No – but that I was fascinated by landscape”. She then mentioned that we normally pass Mount Fuji and immediately said to excuse her as she was going to find out which side of the flight it would appear on. Minutes later, she confirmed it was on the starboard side and said she would monitor the landscape and come and alert me. Truly enough, she came and stood next to me just minutes before Mount Fuji appeared. As I started clicking the photos, she realized that my seat did not give good views as the back of wing was obstructing … without a word, she swung to action and went checking every seat to see what provided the clearest view. Quickly, she ushered me to the tiny Y section and told me to use the last 2 rows to take pictures. Wow. It might have been a tiny gesture from her, but it signaled how much she cared about her guests to make a proactive difference. No FAM can teach you this.

On the second leg, I was chatting with a crew member and mentioned to her my interest in taking a 787 flight. She said that one of her colleagues had taken the flight and went to fetch her – the second woman (Ms. Naoko) showed me her 787 flight pictures on her mobile phone. Again, I was impressed by how much passion they had towards their job (hear that AC crew?), and I made it a point to write a note of gratitude and present it to the purser. She was tremendously happy with this small gesture and I had moved on. An hour later, imagine my surprise, when the entire crew member came by and said how grateful they were to receive my note, and give me an entire plate of hand made thank you cards, 787 postcards, 787 stickers, a cake, and some wine. I even had a thank you note from the flight crew! This team had definitely spent a considerable time thinking this through and making this moment special. Something like this had never happened to me before and I was honestly moved. I could barely contain my joy and gratitude at this gesture.

Farewell’s at the end of the flight were sad, and I was given a hug by the purser. As I walked out of the aircraft in BOM, I can honestly say that this was probably one of the top 10 crews I have encountered in my life. Kudos to the entire team for making the flight memorable even for the most jaded flyer. Arigato Gozaimashta indeed. ANA was just benchmark setting.

(Look at what the crew made for me during the flight)
IV> Post-Flight:
Landing in BOM was smooth and using fast track, I was airside awaiting to be picked by my ITC Maratha driver. Saw a lot of construction on the near terminal – any idea when this would conclude?

(Arriving @ BOM video)


V> Impressions + Scores:
ANA’s Business Jet service provides an elevated sense of privacy as it zips you in J-class comfort from Narita to Bombay. While the hardware is definitely behind global standards (seat, IFE, etc.), the amazing software sets it apart and makes one overlook the deficiencies of the former.

To be fair, there is room for improvement as the seats can easily be made full-flat with investment. Similarly, investment in a better IFE could be done – though, one can argue whether it is needed on a flight with mostly business passengers.

What left me impressed was the soft product. From excellent lounges, to good food and beverage options, great ground service, award winning amenities, and the icing … the on-board crew. They were a joy to deal with and anticipated every need. As my anecdotes demonstrated, they truly cared about their passengers, and went beyond the robotic responses outlined in the FAM of some Asian and Middle-Eastern airlines.

I would go out of my way to fly ANA, and will easily pay a price premium for them. Two thumps way up!



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): 12/2011 // *** A NEW #1 FOR BUSINESS CLASS TRIP REPORTS

8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): YEG-LHR: 06/2011
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYZ-YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit: amazing at the branding for 1 flight & probably one of the best kits out there – look at the amount of stuff!)


(Pajama)


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: IrishAyes
Posted 2012-05-29 20:46:40 and read 31220 times.

Phenomenal TR. Thank you, Alex.

Some feedback/comments:

+ The mount Fuji story is an example of service that cannot be taught. Made me smile. As did the memorabilia. Credits to ANA for employing a fantastic of people who are restoring the joys of flying in times like these.

+ I like how the online meal menus display KCAL counts (you know me, go figure  )

+ Your photos on the ground at NRT are a collection of gems: if you notice, virtually every aircraft pictured (TG, JL, GA, MS, MH, AY) has undergone a livery change recently. Or has, but obviously isn't reflected in the photo.

Quoting abrelosojos (Thread starter):
(The “whale” to FRA – I think this is when I realized the whale moniker)

Whereas the 747 will always be the Queen of the Skies, the A380 resonates just like that in my mind when I try to appreciate it visually: like some sort mammal.

Quoting abrelosojos (Thread starter):
I was most impressed by the fact that she had a huge stock of Indian newspapers and magazines – this was on a flight departing Japan. What a contrast to my usual Lufthansa flights in JCL where I struggle to ever find an English language newspaper. Very cool.

Oh, the irony of Star "Alliance" aka the likes of LH and UA vs. TK, NH, OZ etc. Although, I like AC, haven't flown them in J before....

Quoting abrelosojos (Thread starter):
As soon we departed Narita, the crew sprung into action with some juice/champagne/water service. I chose some of the excellent champagne (Canard-Duchêne Classic Brut, 2003: fresh, lemony fruit aroma balancing an yeasty flavor) served by Ms. Yuko. When I asked her what kind of champagne it was, she was profusely apologetic, as she did not know the name. After serving me some of it, she went back to the galley and asked the purser … soon they were both by my side with the bottle in hand showing it to me. Pretty cool. Accompanying the champagne was the combination of Japanese rick snacks that I am a big fan of.

THAT is premium class service.

Quoting abrelosojos (Thread starter):
Post lunch, I consume even more drinks (think nearly 15 on this flight – sad, I know)

Oy. You've departed from your traditional bloody marys.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: kiramakora
Posted 2012-05-29 21:52:38 and read 30954 times.

Wow. I keep getting amazed at the depth and diversity of your reports, and for continuing to bring to us, reports never seen before! For this, thank you.

ANA looks amazing, and a true embody of Asian hospitality!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-05-29 22:13:32 and read 30877 times.

Quoting IrishAyes (Reply 1):
Phenomenal TR. Thank you, Alex.

= You're welcome. What is your next report Mister?

Quoting IrishAyes (Reply 1):
+ The mount Fuji story is an example of service that cannot be taught. Made me smile. As did the memorabilia. Credits to ANA for employing a fantastic of people who are restoring the joys of flying in times like these.

= Exactly. This is what crews should aspire to be!

Quoting IrishAyes (Reply 1):
Oh, the irony of Star "Alliance" aka the likes of LH and UA vs. TK, NH, OZ etc. Although, I like AC, haven't flown them in J before....

= LOL.

Quoting IrishAyes (Reply 1):
Oy. You've departed from your traditional bloody marys.

= I am not actually a big fan of Bloody Mary's. Usually Champagne, JW Blue, and Port.

Quoting kiramakora (Reply 2):

Wow. I keep getting amazed at the depth and diversity of your reports, and for continuing to bring to us, reports never seen before! For this, thank you.

= Thank you.

Quoting kiramakora (Reply 2):
ANA looks amazing, and a true embody of Asian hospitality!

= Agreed.

Thanks for stopping by.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: debonair
Posted 2012-05-30 01:08:29 and read 30179 times.

Always great to read your TR's...

Quoting abrelosojos (Thread starter):
Quickly, she ushered me to the tiny Y section and told me to use the last 2 rows to take pictures.

I thought this a/c is only equipped with J-Class (also according to seatguru).

Quoting abrelosojos (Thread starter):
I had already done every Swiss and Lufthansa route (Privatair operated), an also flown on KLM’s AMS-IAH and BA’s LCY-JFK.

Ever tried DEDICATE by AF on A319LR's?

Quoting abrelosojos (Thread starter):
This 73W was immaculately maintained – including the super awesome lavatory – in fact, this is the first narrow-body aircraft that I had seen that had windows in the bathroom.

You should fly more SAS...

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: gabrielchew
Posted 2012-05-30 02:06:55 and read 30007 times.

Wow, looks like you had a great flight. I've always wanted to do this NH Biz Jet flight. Do you have any photos of the Y section? The food looks good - I like the round sushi!

Quoting abrelosojos (Thread starter):
Afterwards, I went to the “hot kitchen” section where I availed of some delightful soup that perfectly hit the spot.

I remember that noodle kitchen - very nice

Quoting abrelosojos (Thread starter):
The stop at Fukuoka is for 30 minutes and includes a few agents walking you to the small ANA J-class lounge. One gets to spend around 20 minutes before being escorted back to the plane. The entire process is done efficiently and with unfailing politeness.

I'm surprised you didn't stay on the plane - can't take that long to refuel

Quoting abrelosojos (Thread starter):
(Bulkhead view. Unique view from 5A)

It's strange that they put those bulkheads in rather than giving your row more space

Quoting abrelosojos (Thread starter):
An hour later, imagine my surprise, when the entire crew member came by and said how grateful they were to receive my note, and give me an entire plate of hand made thank you cards, 787 postcards, 787 stickers, a cake, and some wine.

Ah, it;s great that you had a friendly and proactive crew. It really makes the difference inflight.

Quoting abrelosojos (Thread starter):

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): 12/2011 // *** A NEW #1 FOR BUSINESS CLASS TRIP REPORTS

Ha, you seem to flight your flights inbound to BOM!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: NZ107
Posted 2012-05-30 02:41:01 and read 29880 times.

Hi Alex,

Another fantastic report. The service received onboard looks amazing.. And in a completely different world to the AC crew you had. Food looks great and seats look more than comfortable. With Y being 2-2, it must also be pretty comfortable! Were they normal Y seats? And what was the load like?

Quoting abrelosojos (Thread starter):
(TG to BKK)

I wonder when they'll get around to finally repainting the entire fleet.. Unless they retire them before then I suppose!

Quoting abrelosojos (Thread starter):
Probably, the weakest link in ANA’s product in the Business Jet’s is in the inflight entertainment options provided. They do not come with inbuilt AVOD. Instead you get this personal movie player loaded with a rather odd collection of movies

I suppose it goes along the same lines as BA's A318s - an effort to save weight as people would probably be on their computers or resting than watching movies. I'd be satisfied with the overhead screens displaying the airshow for the flight anyway.

Quoting abrelosojos (Thread starter):
One word. Fantastic.

After my last Air Canada JCL review, ANA’s crew were not only a positive surprise, but they were a reminder of everything that an airline crew should possess. Probably, one of the best flight crew I have ever taken. Pure magic. Allow me to demonstrate by the “everyday”, and by “how from the heart” they were:

You summed up an amazing experience right there. I can feel what it's like to be treated so well and just hope that one day I get a crew like that! Absolutely first class. It's amazing how they can also be so proactive.. Such as thinking instantaneously about Mt Fuji. Thumbs up to the ANA crew!

One day I'll get around to trying out a Japanese crew and I doubt I'll be let down. However meeting the standards of this flight would be a challenge to any other crew!


Thanks for sharing this journey of yours!


Cheers,
Nicholas

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: Thai744
Posted 2012-05-30 02:44:52 and read 29865 times.

Fantastic trip report, and what a wonderful experience!

I flew NH once - admittedly only in Y class - back when they flew from SYD - KIX.
One of the best Y flights I've ever had in my life - amazing food and a wonderful crew.
The same was the same on the KIX - LHR flight the next day too.
I really wish they still flew to SYD.

Thanks again for taking the time to put this report together - it certainly was a great read and very interesting to boot!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: Coal
Posted 2012-05-30 08:12:00 and read 28982 times.

Thanks for a great report Alex! J-class load looks closer to 10-15% than 40% judging by your pics! I wonder if this route does well?

Cheers
Coal

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: baje427
Posted 2012-05-30 10:06:00 and read 28626 times.

Always some interesting reports would be nice to see some more Caribbean reports from you as well.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: okapi
Posted 2012-05-31 10:35:58 and read 27336 times.

Wow! What a classy experience. Japan for sure can be proud of its excellence in customer service, at all levels. Most EU-based carriers should learn from them. Do you think ANA is on par with TK? It seems to be considerably way ahead of most its Star Alliance partners. Maybe the only glitch (you should have complained about) is the total lack of BROWN slippers!

Great report. Muchas gracias.
Best.
OKP.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: 817Dreamliiner
Posted 2012-05-31 13:06:23 and read 27123 times.

Great report! I always wondered what the interiors of the 737-700ER looked like, thanks for sharing.

Quoting baje427 (Reply 9):
would be nice to see some more Caribbean reports

I have one coming soon!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: SRQKEF
Posted 2012-05-31 13:27:54 and read 27085 times.

Hi Alex.

Once again a great report from you! That 737 looks sleek. It was parked next to our aircraft when me and my dad arrived on AI 102 from DEL last April, I wanted to fly it so much! Also, the service looks great.

Can we expect a report on the TK flights? If not, what's next?

Thanks for sharing,
Sveinn  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: sq_ek_freak
Posted 2012-05-31 13:51:57 and read 27044 times.

Great report! I love ANA and their crew - only flown them a couple of times and have always been very impressed. On a flight from LAX to Narita I declined the second pre landing meal service as I wasn't feeling hungry at all - the crew serving me got a look of concern on her face and tried to convince me to eat one of the options. I said no thanks and that I was fine, and she came back after a bit and gave me some crackers, chips and bottled water and said eat something, or just keep it for later. One of those times that you really feel that your crew actually care about your well being - and mind you this was in Economy Class.

Great report as always Alex, glad to hear that the ANA Biz Jet service is so good! Have always been intrigued by this flight!

One question - how would you say this service compares to BA's LCY-JFK flights? Having not taken the NH Biz Jet service yet, my best "all business class" experiences thus far have been on the BA flights. I am not a fan of the Privatair operated flights and find absolutely nothing special about AF's Dedicate service.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-05-31 19:18:24 and read 26767 times.

Quoting debonair (Reply 4):
I thought this a/c is only equipped with J-Class (also according to seatguru).

= They send two different versions to BOM I believe - one if full JCL, and the second one is the mixed configuration. I have no idea how they sell and revenue manage and fleet though.

Quoting debonair (Reply 4):
Ever tried DEDICATE by AF on A319LR's?

= As many on this board know, I tend to stay away from CDG and AF in general - did have to take Dedicate a few times (PNR, SSG, and NDJ) and even had their Petroleum card (or something along those lines). Personally, I did not find them special as the C28 Y54 configuration was like flying the Privatair service to ACC. Nothing to write home about and no difference than mainline.

Quoting debonair (Reply 4):
Quoting abrelosojos (Thread starter):
This 73W was immaculately maintained – including the super awesome lavatory – in fact, this is the first narrow-body aircraft that I had seen that had windows in the bathroom.

You should fly more SAS...

= I don't get it. The widebody 343 and 332's have windows - also on the smaller planes?

Quoting gabrielchew (Reply 5):
Wow, looks like you had a great flight. I've always wanted to do this NH Biz Jet flight. Do you have any photos of the Y section? The food looks good - I like the round sushi!

= No photos sadly. It was more Y+ given it has 2-2 seating - though, I believe sold as Y. Think of it as similar sized seats with less legroom and recline.

Quoting gabrielchew (Reply 5):
I'm surprised you didn't stay on the plane - can't take that long to refuel

= Perhaps a security reason?

Quoting gabrielchew (Reply 5):
It's strange that they put those bulkheads in rather than giving your row more space

= Again, could be regulation ...

Quoting gabrielchew (Reply 5):
PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): 12/2011 // *** A NEW #1 FOR BUSINESS CLASS TRIP REPORTS

Ha, you seem to flight your flights inbound to BOM!

= BOM and LHR do make the top 3 twice don't they -- and all 3 are Asian  .

Quoting NZ107 (Reply 6):
Another fantastic report. The service received onboard looks amazing.. And in a completely different world to the AC crew you had. Food looks great and seats look more than comfortable. With Y being 2-2, it must also be pretty comfortable! Were they normal Y seats? And what was the load like?

= No. Better seats - but regular (or slightly more) recline and pitch.

Quoting NZ107 (Reply 6):
I suppose it goes along the same lines as BA's A318s - an effort to save weight as people would probably be on their computers or resting than watching movies. I'd be satisfied with the overhead screens displaying the airshow for the flight anyway.

= Agreed. As I mentioned, for these JCL heavy flights, one might not need an amazing IFE.

Quoting NZ107 (Reply 6):
You summed up an amazing experience right there. I can feel what it's like to be treated so well and just hope that one day I get a crew like that! Absolutely first class. It's amazing how they can also be so proactive.. Such as thinking instantaneously about Mt Fuji. Thumbs up to the ANA crew!

= Yup. It really sets the bar up for crew.

Quoting NZ107 (Reply 6):
One day I'll get around to trying out a Japanese crew and I doubt I'll be let down. However meeting the standards of this flight would be a challenge to any other crew!


Thanks for sharing this journey of yours!


Cheers,
Nicholas

= Nicholas, perhaps my NZ crew in June can do it   ...

Quoting Thai744 (Reply 7):
Fantastic trip report, and what a wonderful experience!

I flew NH once - admittedly only in Y class - back when they flew from SYD - KIX.
One of the best Y flights I've ever had in my life - amazing food and a wonderful crew.
The same was the same on the KIX - LHR flight the next day too.
I really wish they still flew to SYD.

Thanks again for taking the time to put this report together - it certainly was a great read and very interesting to boot!

= Glad I could be of service.

Quoting Coal (Reply 8):
Thanks for a great report Alex! J-class load looks closer to 10-15% than 40% judging by your pics! I wonder if this route does well?

Cheers
Coal

= I have heard it does well - weird how India gets low yield traffic and then can sustain so many of these BBJ type ops. I think it is when I took the picture.

Quoting baje427 (Reply 9):
Always some interesting reports would be nice to see some more Caribbean reports from you as well.

= Haha. You gonna pay for my airfare? I was booked on RedJet ... and then they went bankrupt!

Quoting okapi (Reply 10):
Wow! What a classy experience. Japan for sure can be proud of its excellence in customer service, at all levels. Most EU-based carriers should learn from them. Do you think ANA is on par with TK? It seems to be considerably way ahead of most its Star Alliance partners. Maybe the only glitch (you should have complained about) is the total lack of BROWN slippers!

Great report. Muchas gracias.
Best.
OKP.

= Well, OKP, TK used to dominate my "ranking" and I am generally very fond of them. However, NH is definitely better ... who knows, I might have a TK report coming up there soon   ... what would you want me to cover?

Quoting 817Dreamliiner (Reply 11):
Great report! I always wondered what the interiors of the 737-700ER looked like, thanks for sharing

= Glad to be of help.

Quoting 817Dreamliiner (Reply 11):
I have one coming soon!

= Such a tease! Routing an airline please?

Quoting SRQKEF (Reply 12):
Hi Alex.

Once again a great report from you! That 737 looks sleek. It was parked next to our aircraft when me and my dad arrived on AI 102 from DEL last April, I wanted to fly it so much! Also, the service looks great.

Can we expect a report on the TK flights? If not, what's next?

Thanks for sharing,
Sveinn  

= Sveinn - what's with all the requests for TK  ? I have done twice so far (JFK-IST and GRU-DKR-IST) and they did well ... but just for you and OKP, maybe a new ones is coming up   ...

Quoting sq_ek_freak (Reply 13):
Great report! I love ANA and their crew - only flown them a couple of times and have always been very impressed. On a flight from LAX to Narita I declined the second pre landing meal service as I wasn't feeling hungry at all - the crew serving me got a look of concern on her face and tried to convince me to eat one of the options. I said no thanks and that I was fine, and she came back after a bit and gave me some crackers, chips and bottled water and said eat something, or just keep it for later. One of those times that you really feel that your crew actually care about your well being - and mind you this was in Economy Class.

= Exemplary isn't it!?

Quoting sq_ek_freak (Reply 13):
Great report as always Alex, glad to hear that the ANA Biz Jet service is so good! Have always been intrigued by this flight!

= Now, you need to take it  .

Quoting sq_ek_freak (Reply 13):
One question - how would you say this service compares to BA's LCY-JFK flights? Having not taken the NH Biz Jet service yet, my best "all business class" experiences thus far have been on the BA flights. I am not a fan of the Privatair operated flights and find absolutely nothing special about AF's Dedicate service.

= Hard question. BA's crew are VERY different from NH's. On average, NH crew are better. However, BA's crew contain gems who truly care - but from a very different cultural context. One can joke and have a drink with them -- hard to explain I guess. Does this make sense?

BA hardware is much better on BA 001/003 LCY rotation.

NH food is much better.

Who knows, maybe I will "review" BA LCY just for you soon   ...

Why don't you like Privatair? Their ex-SN crew based in DUS and HAM are usually very good.

Agreed on Dedicate!

BTW, you still at the same place?

Thanks a lot for reading everyone.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: 817Dreamliiner
Posted 2012-05-31 22:37:51 and read 26541 times.

Quoting abrelosojos (Reply 14):
= Such a tease! Routing an airline please?

Flying BA on the route MAN-LGW-ANU, then I have to choose between SVG air and FlyMontserrat on the route ANU-MNI Happening withing the next 18 days or so, so look out for it!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: yapple
Posted 2012-05-31 22:44:56 and read 26533 times.

Hi Alex,

Another great report as usual. The crew sounds fantastic (and even that may not do justice to them?), as per the usual (high) Japanese standards. I was wondering why they chose to fly the Business Jet to BOM...and doing very well too.

I can't help but to read the segment regarding the crew a couple of times...just leaves me with amazement every time. Incredible.

Look forward to more of your incredibly varied reports soon, I hope. (Most of the flights/routings you have taken previously are on my wishlist)

Regards,

Yap

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: Carfield
Posted 2012-06-01 08:24:02 and read 25973 times.

Thank you very much for a wonderful trip report!

I have been wondering how this BBJ flight is and you have fully answered my questions!
The meals look wonderful and ANA definitely pays lots of details to various service items.

I am glad that you have enjoyed your flights thoroughly.

Look forward to more reports in the future.

Thanks
Carfield

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-06-01 15:03:42 and read 25599 times.

Quoting 817Dreamliiner (Reply 15):
Flying BA on the route MAN-LGW-ANU, then I have to choose between SVG air and FlyMontserrat on the route ANU-MNI Happening withing the next 18 days or so, so look out for it!

= How cool! Antigua is very much on my list of places Id love to go to! Why don't you fly SVG Air on the outbound, and FlyMONT on the inbound?

Quoting yapple (Reply 16):
I can't help but to read the segment regarding the crew a couple of times...just leaves me with amazement every time. Incredible.

= It is no?!

Quoting yapple (Reply 16):
Look forward to more of your incredibly varied reports soon, I hope. (Most of the flights/routings you have taken previously are on my wishlist)

= What else is on your wish list?

Quoting Carfield (Reply 17):
Thank you very much for a wonderful trip report!

I have been wondering how this BBJ flight is and you have fully answered my questions!
The meals look wonderful and ANA definitely pays lots of details to various service items.

I am glad that you have enjoyed your flights thoroughly.

Look forward to more reports in the future.

Thanks
Carfield

= Thanks for the kind message, and thanks everyone for stopping by.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: okapi
Posted 2012-06-01 16:36:19 and read 25502 times.

Quoting abrelosojos (Reply 14):
= Well, OKP, TK used to dominate my "ranking" and I am generally very fond of them. However, NH is definitely better ... who knows, I might have a TK report coming up there soon ... what would you want me to cover?

Alex, you must be aware that TK goes all the way to FIH, starting next September. Now the choice is tough, with SN, ET and TK, not to mention the always avoided AF (I've only had good experiences with them lately but being French, I may be biased...) and the not always great SA.
Anyway, your reports are here to prove that Asian airlines rock and set the benchmark very high in general. Wonder why most EU carriers cannot follow suit, really.

Thanks again. Can't wait for the next TR to come. By the way, you could have published something on that PNR route. Did you land there before or after the new airport has been opened to the public? BZV is also a nice addition.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-06-01 20:39:56 and read 25350 times.

Quoting okapi (Reply 19):
By the way, you could have published something on that PNR route. Did you land there before or after the new airport has been opened to the public? BZV is also a nice addition.

= Old airport - truly charming  . It was a work trip, and I do not write reports on work trips.

Been to FIH - so maybe Mogadishu for some vacation time with TK?

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: paris380
Posted 2012-06-01 23:41:58 and read 25216 times.

Where else does this airline fly?

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: 817Dreamliiner
Posted 2012-06-02 00:45:16 and read 25153 times.

Quoting abrelosojos (Reply 18):
= How cool! Antigua is very much on my list of places Id love to go to! Why don't you fly SVG Air on the outbound, and FlyMONT on the inbound?

Well I did that during Christmas not too long ago used SVG on ANU to MNI and FlyM on MNI to ANU both use the same aircraft (BN-2 Islander) so not really much of a difference. My flight to MNI and back isnt booked yet so ill keep that in mind  . Also ANU is a really nice place to visit, been there many times! (considering its a stone throw away from MNI  )

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: PlaneHunter
Posted 2012-06-02 00:48:54 and read 25148 times.

Hi Alex,

great report about your trip on that special bird! The product looks great - and it shows well that you don't need a widebody for a comfortable ride. I'm wondering why ANA keeps operating just two of these 73Gs.


PH

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: airlineanorak
Posted 2012-06-02 02:12:41 and read 25091 times.

Another terrific TR! The detail you have is astounding. I don't know where you find the time!

Quoting abrelosojos (Thread starter):
Post lunch, I consume even more drinks (think nearly 15 on this flight – sad, I know) and am encouraged by the obliging crew who always approach me and are constantly in the cabin in an non-intrusive manner to see if the passengers needed anything else.

= As a Scotsman, I like this!!!   I love JW Blue too incidentally (as you no doubt read on my recent BA TR)!

Quoting abrelosojos (Thread starter):
I was airside awaiting to be picked by my ITC Maratha driver.

= I used to live in India and I stayed in the ITC Maratha for 2 months until my apartment was ready. It's a great hotel. The Peshawri restaurant was my favourite. The lamb dish was amazing!

Keep up the great work on your TRs. You inspire me to write more of mine.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: mxp
Posted 2012-06-02 04:34:34 and read 25019 times.

Alex
another stunning trip report thank you for sharing
Ana look very very good in business but i dont understand why they stop in FUK.
Im departing tomorrow for my holidays and i will try to do some but i am worried that i am not very good writing them 

Alberto

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: TUGMASTER
Posted 2012-06-02 06:11:15 and read 24940 times.

Quoting abrelosojos (Thread starter):
including the super awesome lavatory – in fact, this is the first narrow-body aircraft that I had seen that had windows in the bathroom. Not just one, but two!

SK used to have windows (X2 iirc) in the fwd lav of their MD90's.

awesome place to spend a penny.

great report too.
enjoyed it

T

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-06-02 13:45:18 and read 24680 times.

Quoting paris380 (Reply 21):
Where else does this airline fly?

= All Nippon is a world leading airline with a network that spans across Asia, Americas, and Europe. It is arguably in the top 10 airlines in the world for service. You should try them. Maybe, you'll never fly Air France afterwords  .

Quoting 817Dreamliiner (Reply 22):
Well I did that during Christmas not too long ago used SVG on ANU to MNI and FlyM on MNI to ANU both use the same aircraft (BN-2 Islander) so not really much of a difference. My flight to MNI and back isnt booked yet so ill keep that in mind  . Also ANU is a really nice place to visit, been there many times! (considering its a stone throw away from MNI  )

= Are you from MNI? Antigua is very much in my plans for 2012-13. Let's see. The problem is that whenever I need/want beach time and don't want to fly much, I end up in Los Roques. I am slightly biased, but I find them to be the best islands in the Caribbean ...

Quoting PlaneHunter (Reply 23):

Hi Alex,

great report about your trip on that special bird! The product looks great - and it shows well that you don't need a widebody for a comfortable ride. I'm wondering why ANA keeps operating just two of these 73Gs.


PH

= Well. It is a super niche product, and so I think is the only reason why it is kept on the fleet. Must be making good money though if the fleet complexity is justified for just 1 long haul destination!

Quoting airlineanorak (Reply 24):

Another terrific TR! The detail you have is astounding. I don't know where you find the time!

= Most of my reports are written when I am flying   -- but, I am so behind and wish I could outsource the writing part!

Quoting airlineanorak (Reply 24):
= As a Scotsman, I like this!!!   I love JW Blue too incidentally (as you no doubt read on my recent BA TR)!

= Yes Mr. JW-Blue is incredibly addicting. I once finished nearly half a bottle (all serious) on a very tipsy flight.

Quoting airlineanorak (Reply 24):
= I used to live in India and I stayed in the ITC Maratha for 2 months until my apartment was ready. It's a great hotel. The Peshawri restaurant was my favourite. The lamb dish was amazing!

= You know -- more than the Taj or Oberoi hotels, the ITC remains my favorite hotel chain in the world. I like the ITC Maratha -- but am a bigger fan of the ITC Maurya in Delhi which is probably my favourite hotel in the world. I used to work for the World Bank on a special transport assignment in Islamabad, and would "escape" to Delhi every other weekend. The ITC Maurya would be my home, and each time, I would be greeted by everyone by name, checked-in at my room, have my favorite bottle of champagne and a particular dessert I loved ready on arrival. They even knew how many Splendas I took in my mint lemonade at check-in. At Bukhara restaurant, I'd have the cook come and greet me like an old friend.

Aahh ... I digress. Maybe, it is time to revisit Delhi!

Quoting airlineanorak (Reply 24):
Keep up the great work on your TRs. You inspire me to write more of mine

= Haha. I am glad I am a source of inspiration in someone's life  .

Quoting mxp (Reply 25):
Alex
another stunning trip report thank you for sharing
Ana look very very good in business but i dont understand why they stop in FUK.
Im departing tomorrow for my holidays and i will try to do some but i am worried that i am not very good writing them 

Alberto

= Alberto, the stop in FUK is because the 73W does not have the range to make it to Bombay due to the winds. You should definitely write a report. I am sure you will be good. There is no really wrong each - each report tells us about the author as much as the airline. Moreover, I have found the A.Net community very supportive with constructive criticism.

Quoting TUGMASTER (Reply 26):
SK used to have windows (X2 iirc) in the fwd lav of their MD90's.

awesome place to spend a penny.

great report too.
enjoyed it

T

= Wow. I had no idea.

Thanks again for taking the time everyone to stop by and read.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: castroprauxel
Posted 2012-06-02 13:59:59 and read 24655 times.

Such a great trip report as always. like I said before, I can always count on you to bring the most interesting routes and airlines  

I adore the Japanese. you've nailed it - their balance between efficiency and great service is remarkable. had the same experience at NRT (but I flew LH, while NH was a lot more expensive) and actually most other places in Tokyo.
Speaking of LH, I flew their (or rather, Privatair) flight DUS-ORD a few years back. have to say that the atmosphere you get on those business jets - at least on a rather empty flight like mine was - is quite exclusive. I can imagine how much fun you've had.

Quoting abrelosojos (Thread starter):
49 destinations in Japan

Wow. I didn't even know there are so many airports in Japan...

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: lukeyboy95
Posted 2012-06-02 22:44:10 and read 24378 times.

Hi Alex.

What great coverage of a route I never knew existed. Although this is often the hallmark of your reports (covering routes none-of-us were completely sure were out there).

It all looks excellent, but particularly...


Quoting abrelosojos (Thread starter):
Booking was done on All Nippon’s excellent website (www.fly-ana.com).

Yes - it looks very user friendly. No reason for poor websites in general is there? An initial investment and then maintenance costs. It says so much about an airline in the first instances so it has been a surprise to see some of the major carriers only just catching on...

Quoting abrelosojos (Thread starter):
(Post dinner fun)

Good to see you put your feet up....

Quoting abrelosojos (Reply 3):
e) Crew:
One word. Fantastic.

Nice. It is good that the crew feel free to be expressive during their flight. I always feel ME carriers (from what I have heard of some Asian carriers too) are wary of the cane of conformity to the book. Japanese love all these quirky little touches and I am quite enamored too... !

Many thanks... don't give up on long-haul economy as these were always great reports too!

Luke

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: 817Dreamliiner
Posted 2012-06-02 23:55:40 and read 24311 times.

Quoting abrelosojos (Reply 27):
= Are you from MNI? Antigua is very much in my plans for 2012-13. Let's see. The problem is that whenever I need/want beach time and don't want to fly much, I end up in Los Roques. I am slightly biased, but I find them to be the best islands in the Caribbean ...

Yes I am from MNI But im here in the UK studying, but you should visit MNI as well if your planning the ANU trip and see our world famous (ok maybe not world famous) Volcano! 

And I just Googled Los Roques, Beautiful place!!!! Wow! I wanna go there now:D

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: Knightsofmalta
Posted 2012-06-03 10:27:29 and read 24037 times.

Hi A.

Thanks for posting this report. Judging by your pictures, the limited demand there seems to be for this service warrants the use of such a special purpose aircraft.

The service look really cool, somehow just very ANA! And I fully agree, there is something tremendously cool about getting on such a Business Class service!

Cheers,
William

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: MHTripple7
Posted 2012-06-04 08:14:42 and read 23749 times.

Great TR and a rare one for sure. I actually flew an NH 763 from NRT to PEK back in the summer of 2005, and while the aircraft was showing its age, the service was among the best I've received to this day. Extremely kind and friendly F/As. Glad to see it hasn't changed.

Quoting abrelosojos (Thread starter):
Finally, one of the most impressive things for me was how branded everything was. Given the fact that this is ANA’s only true long-haul Business Jet route, I was amazed how every small thing – from check/in signage, to duvet sheets, to pillows, to amenity kits, to postcards – had the ANA Business Jet branding. Hat’s off to ANA for creating and maintaining this.

I actually think this is really important. Shows that they take this flight seriously.

Quoting abrelosojos (Thread starter):
Let’s talk about the seats. These were rather old styled seats, which used to be found in the First Class cabins of many airlines. Like many of its peers, it is very comfortable during seat mode, and one can get a nice cradle position as they watch a movie or read a book. In “relax” mode, you can get it to around 160-170 degree recline (making it similar to the old RJ JCL seats). While not obviously in the same league as full-flat beds, I still preferred them over lie-flat offerings that many airlines still provide in JCL. Again, while it may not afford me an amazing night sleep, I had no problem dozing off several times during the flight. By the way, surprisingly, the seats had full in-seat power.

Despite the seats being the "old style", I still think they look pretty sleek. Much better looking than PrivatAir's J class seating, which are "lie-flat". Although the lack of a flat surface does make sleeping a little difficult.

Quoting abrelosojos (Thread starter):
Post lunch, I consume even more drinks (think nearly 15 on this flight – sad, I know)

Ha! I hope you weren't hungover from your ANA business jet flight!

Quoting abrelosojos (Thread starter):
An hour later, imagine my surprise, when the entire crew member came by and said how grateful they were to receive my note, and give me an entire plate of hand made thank you cards, 787 postcards, 787 stickers, a cake, and some wine. I even had a thank you note from the flight crew! This team had definitely spent a considerable time thinking this through and making this moment special. Something like this had never happened to me before and I was honestly moved. I could barely contain my joy and gratitude at this gesture.

Jeez, you seem to always get such great treatment on flights! It seems you are the ideal flyer in the eyes of many cabin crew!

BTW, it seems FUK stop has been removed, and this flight is now nonstop.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: stipica
Posted 2012-06-05 05:31:55 and read 23437 times.

Hi Alex !
as far as I notice yours information you are all present in the airline world ...too many inaugural lately ? hehehe
" ispadaš iz paštete " - contact your cro-friend for clarification but of course I'm kidding hehehhhe

Quoting abrelosojos (Thread starter):
Website Interface & Seat Selection

I agree it looks great ... have you noticed that row 6 have non-reclining seats ??? ...it is unacceptable for the premier carrier and ANA-BJ brand ...

Quoting abrelosojos (Thread starter):
Seat Recline + Angle View:

(Recline)

compare your seat and the seat in row 6 !!! ... this situation in eco-class is marginal because of marginal recline but can you imagine the disappointment and the feeling of passengers in row 6 and they are paying the same premium price ... how is this lapsus possible ??? ... ok ok I tried to make fake booking on different dates and row 6 is always sold-blocked but sets have blankets and pillows ... crew rest ? no ... special head massage or cosmetic treatment for row 5 ? ... weird lapsus hmmm

Quoting abrelosojos (Thread starter):
I just imagined (for a second) being some high society jetting off to an exotic far-away land with fellow “elites”.

snob heheheh but it is nice to admit this to us ... ihhhhhihi

Quoting abrelosojos (Thread starter):
I consume even more drinks (think nearly 15 on this flight – sad, I know)
Quoting abrelosojos (Thread starter):
I could barely contain my joy

and you didn't noticed a connection between no.15 and joy hahahhahahahhahah
ah in today's world where is marketing and deception everything , we use more subtle terms like " am encouraged by the obliging crew", "something like this had never happened to me before" ...but the truth comes out to the light " I was given a hug ( adhered to ) by the purser , as I walked out of the aircraft in BOM, and gratitude at this gesture." ihhiihihihih plane doses are less than normal so no sadness please  

ANA service and crew is always praised on A.net , brand is modern without extravagance with lots of Japanese influence (simple cabins , presentations of meals, graphics ...) and that is all for praise but if this BJ service selling row 6 then for me all service is annulled with that not acceptable lapsus ...
thanks A . for time and safe travel ...stipica  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: flightsimboy
Posted 2012-06-05 11:10:27 and read 23254 times.

Hey Alex,

Another gem from your treasure chest, and that too one of the trip reports you took time to write about. As you indicated you don't write work reports, and some just don't get documented so no idea how many of those gems go unreported.

Quoting abrelosojos (Thread starter):
I have always had a special place for all J class cabins on long haul flights. This is especially true for modified long-haul operations on narrow-body aircraft. I had already done every Swiss and Lufthansa route (Privatair operated), an also flown on KLM’s AMS-IAH and BA’s LCY-JFK. It was time to tackle the last remaining such operation – ANA’s Business Jet flying NRT-(FUK)-BOM. Due to the length of the route, it flies nonstop eastbound, but needs to make a tech stop westbound in Fukuoka. In the past, the route also has seen the Fukuoka stop traded for Niigata.

Interesting I had no idea that this route existed. Though a 1:200 model scale of the aircraft does  
Quoting abrelosojos (Thread starter):
TK’s BOM-IST-GRU operation and then connect back to CCS.
Quoting abrelosojos (Thread starter):
I might have a TK report coming up there soon
Quoting abrelosojos (Thread starter):
what's with all the requests for TK ? I have done twice so far (JFK-IST and GRU-DKR-IST) and they did well ... but just for you and OKP, maybe a new ones is coming up ...

You can add me to the list too, please!!

Quoting abrelosojos (Thread starter):
I had the ability to make seat selections (through one of the coolest interfaces),

That looks really nice. I would probably play musical chairs for a while with those seats before I actually select one lol

Quoting abrelosojos (Thread starter):
In my mind, Japan should be the benchmark for EVERY advanced country to balance efficiency with politeness and service delivery.

I think it should be the benchmark for the world. There are a few Japanese/Koreans where I live where you can always tell them from miles away literally just how they conduct themselves. I've even seen a few bow when meeting each other, and that too on a partially crowded subway. And then you have hooligans who think their "attitude" behaviour makes them look so cool.

Quoting abrelosojos (Thread starter):
(TG to BKK)

I had no idea that some of TG's 744s were still in the OC.

Quoting abrelosojos (Thread starter):
served by Ms. Yuko. When I asked her what kind of champagne it was, she was profusely apologetic, as she did not know the name. After serving me some of it, she went back to the galley and asked the purser … soon they were both by my side with the bottle in hand showing it to me. Pretty cool.

Again I think this has more to do with the Japanese culture of putting others first, rather than just exemplary service.

Quoting abrelosojos (Thread starter):
This included rice and 2 curries – including a very nicely prepared green chicken curry (can my Indian friends remind me what this is?)

I guess it was palak gosht (meat and spinach). There is also another dish called palak paneer (spinach and ricotta cheese) so I guess it was the former but cooked with chicken.

Quoting abrelosojos (Thread starter):
(Very nice main course)

A bit surprising they served the curried dishes in the paper dishes, rather than empty it out into the tray

Quoting abrelosojos (Thread starter):
(Mount Fuji – captured due to the wonderful crew)
Quoting abrelosojos (Thread starter):
Ms. Tomoko approached me and wondered if I was a photographer (she had seen the camera). I said, “No – but that I was fascinated by landscape”. She then mentioned that we normally pass Mount Fuji and immediately said to excuse her as she was going to find out which side of the flight it would appear on. Minutes later, she confirmed it was on the starboard side and said she would monitor the landscape and come and alert me. Truly enough, she came and stood next to me just minutes before Mount Fuji appeared. As I started clicking the photos, she realized that my seat did not give good views as the back of wing was obstructing … without a word, she swung to action and went checking every seat to see what provided the clearest view. Quickly, she ushered me to the tiny Y section and told me to use the last 2 rows to take pictures. Wow. It might have been a tiny gesture from her, but it signaled how much she cared about her guests to make a proactive difference. No FAM can teach you this.

The stuff real FA's are made of!!! Enough said.

Quoting abrelosojos (Thread starter):
(Look at what the crew made for me during the flight)
Quoting abrelosojos (Thread starter):
I was chatting with a crew member and mentioned to her my interest in taking a 787 flight. She said that one of her colleagues had taken the flight and went to fetch her – the second woman (Ms. Naoko) showed me her 787 flight pictures on her mobile phone. Again, I was impressed by how much passion they had towards their job (hear that AC crew?), and I made it a point to write a note of gratitude and present it to the purser. She was tremendously happy with this small gesture and I had moved on. An hour later, imagine my surprise, when the entire crew member came by and said how grateful they were to receive my note, and give me an entire plate of hand made thank you cards, 787 postcards, 787 stickers, a cake, and some wine. I even had a thank you note from the flight crew! This team had definitely spent a considerable time thinking this through and making this moment special. Something like this had never happened to me before and I was honestly moved. I could barely contain my joy and gratitude at this gesture.

They clearly knew the importance of their flagship aircraft of the future and were proud of it. And look how they displayed it with such perfection. Again it was also their Japanese culture that brought out the best in them. Thanks to the off-duty Japanese FA that sat at the side of me on my EY flight, I got to learn so much from her about Japan. Not to mention those traits were not just spoken of, but very much demonstrated in the conduct during the course of the flight, including her packing all the empty contents everything neatly back on your meal tray, rather than returning a pile of things stacked high as a mountain!!

Quoting abrelosojos (Thread starter):
Farewell’s at the end of the flight were sad, and I was given a hug by the purser.


I think the hug is very non-Japanese for once lol. But then you must have made such an impact on them they even broke with their own tradition  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: ORDnHKG
Posted 2012-06-09 23:41:41 and read 22699 times.

Quoting abrelosojos (Thread starter):
(787 magazine and stamp they gave me!!!)

It is not a magazine, it is a portfolio with the stamps. I don't know why you said they gave you, as those stamps are actually for sale in their duty free catalog, not giveaways at all. And they are quite expensive too, it cost 3000 Yen

Quoting abrelosojos (Thread starter):
(Amenity kit: amazing at the branding for 1 flight & probably one of the best kits out there – look at the amount of stuff!)

These are items normally handed out for NH's long haul flights in an amenity basket in C class without the bag. If you look carefully, it is just the basic stuff in any other airlines C kit without individual wrapping, and certainly not the best kits out there. As most other airlines C kit would have bottle of mouthwash instead of one time use packet, also lipbalm (lack of for NH C), and a comb too, or even some mints.

Quoting abrelosojos (Thread starter):
(Pajama)

This is a cardigan / sweater, not pajamas, and you have to return it at the end of flight. NH only give full pajamas in F, never in C

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-06-10 00:15:36 and read 22687 times.

Quoting castroprauxel (Reply 28):
Such a great trip report as always. like I said before, I can always count on you to bring the most interesting routes and airlines  

= Thanks a lot. It means a lot to me.

Quoting castroprauxel (Reply 28):
I adore the Japanese. you've nailed it - their balance between efficiency and great service is remarkable. had the same experience at NRT (but I flew LH, while NH was a lot more expensive) and actually most other places in Tokyo.

= Yes. I have always enjoyed my visits to Japan - few countries have nailed courteousness to such degree of efficiency.

Quoting castroprauxel (Reply 28):
Speaking of LH, I flew their (or rather, Privatair) flight DUS-ORD a few years back. have to say that the atmosphere you get on those business jets - at least on a rather empty flight like mine was - is quite exclusive. I can imagine how much fun you've had.

= Agreed!

Quoting lukeyboy95 (Reply 29):

What great coverage of a route I never knew existed. Although this is often the hallmark of your reports (covering routes none-of-us were completely sure were out there).

= Thanks Luke.

Quoting lukeyboy95 (Reply 29):
Yes - it looks very user friendly. No reason for poor websites in general is there? An initial investment and then maintenance costs. It says so much about an airline in the first instances so it has been a surprise to see some of the major carriers only just catching on...

= Moreover, from a business perspective, it is a no-brainer to have a great site. It is a powerful tool and is the lowest distribution channel cost. Why would an airline drive people away remains beyond me?!

Quoting lukeyboy95 (Reply 29):
Good to see you put your feet up....

= Haha.

Quoting lukeyboy95 (Reply 29):
Nice. It is good that the crew feel free to be expressive during their flight. I always feel ME carriers (from what I have heard of some Asian carriers too) are wary of the cane of conformity to the book. Japanese love all these quirky little touches and I am quite enamored too... !

= Agreed. Contrary to what LH offered on their 74H inaugural.

Quoting lukeyboy95 (Reply 29):
Many thanks... don't give up on long-haul economy as these were always great reports too!

Luke

= Don't worry ... plenty of odd YCL adventures planned.

Quoting 817Dreamliiner (Reply 30):
Yes I am from MNI!  But im here in the UK studying, but you should visit MNI as well if your planning the ANU trip and see our world famous (ok maybe not world famous) Volcano! 

And I just Googled Los Roques, Beautiful place!!!!  I wanna go there now:D

= Wow. I have never met anyone from MNI! It is on my list of places to visit. And yes, Los Roques is incredible.

Quoting Knightsofmalta (Reply 31):

Thanks for posting this report. Judging by your pictures, the limited demand there seems to be for this service warrants the use of such a special purpose aircraft.

= Agreed.

Quoting Knightsofmalta (Reply 31):
The service look really cool, somehow just very ANA! And I fully agree, there is something tremendously cool about getting on such a Business Class service!

Cheers,
William

= Perhaps, next time, you will trade if for OZ? As much as I like OZ (and enjoyed your reports), I find them a notch below NH.

Quoting MHTripple7 (Reply 32):
Great TR and a rare one for sure. I actually flew an NH 763 from NRT to PEK back in the summer of 2005, and while the aircraft was showing its age, the service was among the best I've received to this day. Extremely kind and friendly F/As. Glad to see it hasn't changed.

= No. Recently had some more trips on NH, and again, they were all excellent. BTW, how is Uni in FL?

Quoting MHTripple7 (Reply 32):
I actually think this is really important. Shows that they take this flight seriously.

= Yes - and this was also evident on the JAL 787 inaugural.

Quoting MHTripple7 (Reply 32):
Despite the seats being the "old style", I still think they look pretty sleek. Much better looking than PrivatAir's J class seating, which are "lie-flat". Although the lack of a flat surface does make sleeping a little difficult.

= OMG. I hate those seats. Did you read my two Privatair reviews? Though, the crew were good.

Quoting MHTripple7 (Reply 32):
Ha! I hope you weren't hungover from your ANA business jet flight!

= Um ...

Quoting MHTripple7 (Reply 32):
Jeez, you seem to always get such great treatment on flights! It seems you are the ideal flyer in the eyes of many cabin crew!

= I am usually nice to them, and they are nice to me. Somehow, this does not hold on Air France or CDG   ...

Quoting MHTripple7 (Reply 32):
Quoting stipica (Reply 33):
" ispadaš iz paštete " - contact your cro-friend for clarification but of course I'm kidding hehehhhe

= They told me to ask you not to bully me   ...

Quoting stipica (Reply 33):
I agree it looks great ... have you noticed that row 6 have non-reclining seats ??? ...it is unacceptable for the premier carrier and ANA-BJ brand ...

= Where did you see it as non-recline?

Quoting stipica (Reply 33):
snob heheheh but it is nice to admit this to us ... ihhhhhihi

= Hey. I might be many things ... but aware of my own shortcomings  .

Quoting stipica (Reply 33):
and you didn't noticed a connection between no.15 and joy hahahhahahahhahah

= Imagine if I wrote this report while on my #15 ....

Quoting stipica (Reply 33):
ANA service and crew is always praised on A.net , brand is modern without extravagance with lots of Japanese influence (simple cabins , presentations of meals, graphics ...) and that is all for praise but if this BJ service selling row 6 then for me all service is annulled with that not acceptable lapsus ...
thanks A . for time and safe travel ...stipica  

= Haha ... tell me again, is it not acceptable  ?

Quoting flightsimboy (Reply 34):
Another gem from your treasure chest, and that too one of the trip reports you took time to write about. As you indicated you don't write work reports, and some just don't get documented so no idea how many of those gems go unreported.

= Trust me. You don't want me to write reports on work trips - even if I had the greatest crew, my routine is either to a/ work or b/sleep. I rarely even eat the food.

Quoting flightsimboy (Reply 34):
You can add me to the list too, please!!

= Ok. Give me a week.

Quoting flightsimboy (Reply 34):
I think it should be the benchmark for the world. There are a few Japanese/Koreans where I live where you can always tell them from miles away literally just how they conduct themselves. I've even seen a few bow when meeting each other, and that too on a partially crowded subway. And then you have hooligans who think their "attitude" behaviour makes them look so cool.

= Agreed. Though, I do find their to be plenty of differences between the Japanese and the Koreans.

Quoting flightsimboy (Reply 34):
They clearly knew the importance of their flagship aircraft of the future and were proud of it. And look how they displayed it with such perfection. Again it was also their Japanese culture that brought out the best in them. Thanks to the off-duty Japanese FA that sat at the side of me on my EY flight, I got to learn so much from her about Japan. Not to mention those traits were not just spoken of, but very much demonstrated in the conduct during the course of the flight, including her packing all the empty contents everything neatly back on your meal tray, rather than returning a pile of things stacked high as a mountain!!

= Yes. I remember reading about this.

Quoting flightsimboy (Reply 34):
I think the hug is very non-Japanese for once lol. But then you must have made such an impact on them they even broke with their own tradition  

= I was actually stunned.

Quoting ORDnHKG (Reply 35):
It is not a magazine, it is a portfolio with the stamps. I don't know why you said they gave you, as those stamps are actually for sale in their duty free catalog, not giveaways at all. And they are quite expensive too, it cost 3000 Yen

= Well, they gave t to me. I had no idea it was actually for sale ... now I am even more speechless at the crew.

Quoting ORDnHKG (Reply 35):
These are items normally handed out for NH's long haul flights in an amenity basket in C class without the bag. If you look carefully, it is just the basic stuff in any other airlines C kit without individual wrapping, and certainly not the best kits out there. As most other airlines C kit would have bottle of mouthwash instead of one time use packet, also lipbalm (lack of for NH C), and a comb too, or even some mints.

= Personally, I found it to be one of the best C class kits out there - and I have seen quite few. I actually like this approach of giving an amenity kit bag and then letting people chose what they want. It is also far more environmentally friendly.

Quoting ORDnHKG (Reply 35):
This is a cardigan / sweater, not pajamas, and you have to return it at the end of flight. NH only give full pajamas in F, never in C

= So you're telling me I should not have taken it  ? Sorry again - get the impression you don't like ANA  .

Thanks a lot for reading everyone and for your support.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: ORDnHKG
Posted 2012-06-10 08:41:16 and read 22478 times.

Quoting abrelosojos (Reply 36):
= So you're telling me I should not have taken it ? Sorry again - get the impression you don't like ANA .

Normally they would have asked you to return it, but seeing how they would just "give" you those 787 stamps instead of selling it, they are in serious violating company rule: giving away company property and stealing duty free items.

It is not about I don't like ANA, it is about I am telling the others about the fact, what you experience regarding the stamps and the cardigan weren't suppose to happen on any other NH flights, if others don't experience it, don't be surprise about it.

And certainly as I said this is the only route NH would give a real kit in C, what they give on other routes for the amenity basket is just plain cheap. Other airlines had tried this approach, and they all failed. People paying thousands of dollars for a C class ticket and they can't even afford to have something that is more presentable.

As regarding the contents, even the new UA C kit has more items in there compare with NH.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: kiramakora
Posted 2012-06-10 09:25:17 and read 22449 times.

Quoting ORDnHKG (Reply 37):
Normally they would have asked you to return it, but seeing how they would just "give" you those 787 stamps instead of selling it, they are in serious violating company rule: giving away company property and stealing duty free items.

It is not about I don't like ANA, it is about I am telling the others about the fact, what you experience regarding the stamps and the cardigan weren't suppose to happen on any other NH flights, if others don't experience it, don't be surprise about it.

And certainly as I said this is the only route NH would give a real kit in C, what they give on other routes for the amenity basket is just plain cheap. Other airlines had tried this approach, and they all failed. People paying thousands of dollars for a C class ticket and they can't even afford to have something that is more presentable.

As regarding the contents, even the new UA C kit has more items in there compare with NH.

Maybe not at your United where agents have little empowerment. At ANA which I know well, all levels of agents are empowered to do such things. The author just experienced tremendous ANA generosity. Imagine that. Hard concept for airlines such as UA to understand.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: abrelosojos
Posted 2012-06-10 12:31:38 and read 22411 times.

Quoting ORDnHKG (Reply 37):
Normally they would have asked you to return it, but seeing how they would just "give" you those 787 stamps instead of selling it, they are in serious violating company rule: giving away company property and stealing duty free items.

= I am sorry, unless you work for ANA, and given your past comments always about UA being awesome, I suspect not ... you might not be in a position to know ANA policy.

Quoting ORDnHKG (Reply 37):
And certainly as I said this is the only route NH would give a real kit in C, what they give on other routes for the amenity basket is just plain cheap. Other airlines had tried this approach, and they all failed. People paying thousands of dollars for a C class ticket and they can't even afford to have something that is more presentable.

= I have been on other routes where I have got NH kits. Weird. Finally, ALL trip reports cover ONLY that trip on A.Net. These disclaimers are understood, and mine is explicit.

Quoting ORDnHKG (Reply 37):
As regarding the contents, even the new UA C kit has more items in there compare with NH.

= Maybe. I have personally found UA kits to be average - and service is way below anything ANA offers.

Thanks for stopping by.

Saludos,
A.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: The777Man
Posted 2012-06-10 13:52:18 and read 22358 times.

Hi Alex!

Thanks for a great report with very nice pictures of the NH 73G to BOM!

Very good to finally see a report on that flight here! Service and meals looks fantastic but the seats are not so impressive; looks very much like the old UA J class seats. I guess the flight is not THAT long so it's okay but much prefer true lie-flat seats in J/C seats now.

Very nice pictures from NRT and FUK.

NH is one of my favorite carriers and your report here shows why; crew is usually fantastic and the really went out of their way here to keep you happy. VERY impressive!

The IFE option looks good and reminds of an improved version of UA IFE in F on Premium Service LAX/SFO-JFK vv.

Looking forward to see what else you can come up with next!

The777Man

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: reifel
Posted 2012-06-10 14:42:03 and read 22323 times.

Hi Alex,

thanks for this rare report. I didn't even knew that NH was flying a narrowbody J-Class jet on this route... Learning new things every day  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: dc9northwest
Posted 2012-06-11 09:03:16 and read 21998 times.

Hi Alex,

Finally more time to comment on TRs:

Quoting abrelosojos (Thread starter):
Having finished a consulting engagement pitch in Japan, I would now be able to take the NH flight and be back to India for the first time in more than a year.

Hmm... There's something about Indian flights... All your top flights have some Indian destination or origin.

How about trying AF to India?   I wonder what would happen, hehe.

Quoting abrelosojos (Thread starter):
I believe this is the first report on ANA’s Business Jet on the NRT-BOM route.

Haven't seen another one, that's for sure.

Quoting abrelosojos (Thread starter):
All this within one of the most interactive and intuitive graphical interfaces I had encountered.

Looks really good, indeed.

Quoting abrelosojos (Thread starter):
n my mind, Japan should be the benchmark for EVERY advanced country to balance efficiency with politeness and service delivery.

Good to know. I am curious how much some countries could improve using the Japanese model...

Quoting abrelosojos (Thread starter):
The entire event took 12 minutes! I was amazed at how fast everything happened and here I was at ANA’s flagship lounge.

Not bad indeed, especially for a busy airport such as NRT.

Quoting abrelosojos (Thread starter):
The agent working the gate informed me that the load today was very low – in fact, a contact at ANA confirmed that I had lucked out by choosing one of the most empty flights of the year. Ms. Miko announced at 30 minutes and I made my way to the 73W that looked tremendously smart. I just LOVE boarding these all J-class cabins as there is an amazing air of exclusivity that harps back to an era where travel was special and looked forward to. I just imagined (for a second) being some high society jetting off to an exotic far-away land with fellow “elites”.

Nice description. It really does seem exceptional.

Quoting abrelosojos (Thread starter):
NH Logo Jet)

Moo... Is that supposed to be a cow depicted by the logo jet?

Quoting abrelosojos (Thread starter):
(The “whale” to FRA – I think this is when I realized the whale moniker)

Just so recently? It really stands out to me... Does not have the prettiest lines out there, the A380.

Quoting abrelosojos (Thread starter):
(Gate Area)

Seems very... simple. Maybe even too simple?

Quoting abrelosojos (Thread starter):
At each seat was a nice ANA Business Jet branded duvet and high quality pillow. While on the ground, Ms. Yuko came by with one of the most impressive selection of magazines and newspapers. I was most impressed by the fact that she had a huge stock of Indian newspapers and magazines – this was on a flight departing Japan. What a contrast to my usual Lufthansa flights in JCL where I struggle to ever find an English language newspaper.

The Japanese definitely seem to have everything down to an art!

Quoting abrelosojos (Thread starter):
By the way, surprisingly, the seats had full in-seat power.

May I ask, why is that surprising?

Quoting abrelosojos (Thread starter):
(Very nice main course)

But, as you say, the presentation could definitely be a lot better.

Quoting abrelosojos (Thread starter):
From the core responsibilities of being helpful and smiling, kneeling to make eye contact, and calling passengers by their names to being proactive in storing baggage when needed and walking through the cabin and catering to any requests (hear that Air France?), the ANA ladies were the benchmark of what an excellent crew should be. They truly anticipated your requests, and made them come true. Of course, a lot of these virtues are written in the handbooks of many leading airlines. What took them from being great to being memorable were key moments in my flight when they truly shone, and why I will never forget this group of crew members.

Wonderful description. There's really little more to say!

Quoting abrelosojos (Thread starter):
As I started clicking the photos, she realized that my seat did not give good views as the back of wing was obstructing … without a word, she swung to action and went checking every seat to see what provided the clearest view. Quickly, she ushered me to the tiny Y section and told me to use the last 2 rows to take pictures. Wow. It might have been a tiny gesture from her, but it signaled how much she cared about her guests to make a proactive difference.

Wow. Talk about going beyond the call of duty. Yes, that sounds delightful.

Thank you very much for the report. Perhaps I'm more enthralled by reports from some more out of the way destination, obscure airlines or countries "no one" has ever heard of, but any report you write seem to be great.

Thanks very much for writing this up; I really appreciate being able to take this virtual journey!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: ORDnHKG
Posted 2012-06-11 15:30:35 and read 21884 times.

Quoting kiramakora (Reply 38):
Maybe not at your United where agents have little empowerment. At ANA which I know well, all levels of agents are empowered to do such things. The author just experienced tremendous ANA generosity. Imagine that. Hard concept for airlines such as UA to understand.

Seriously, fly much on UA or NH ? Judging from your comments, you don't.

It is actually reverse of what you are talking about. UA agents and FA are actually the ones with more empowerment than NH ones. I maynot fly as much as other people, but with 600K lifetime miles on UA, I do experience quite a bit. How many lifetime miles you have on UA or hold any status ?

NH is the one that stricly follow rules, just like any other Japanese companies, when there is a rule in place, a no is a no, nothing can be done. Flying F on NH, bag 5 lbs overweight, sorry, you have to take out that 5 lbs worth of stuff from your bag. Asked for a ginger ale, sorry, that is for business class only. Ask for exit row seat at checkin, sorry, the seat is occupied, but the seat end up empty. (mind you I am star gold) Ask if I can keep my PJ flying F class 5 years ago, sorry, you have to return it. (And this is a widely known policy, anyone had flown NH F absolutely hate this policy, as any toher airlines giving out PJ can keep it except NH, asked around you will know about it). And Because of so many complains about this policy, they finally changed it a year ago.

For UA, my bag is 5 lbs overweight, just telling me don't do it next time. I didn't know they don't serve noodles for mid-flight snack on SEA-NRT, FA went to C class and got me one. UA oftens overbooked, don't remember how many times I got op up to C. Would it happen on NH ? Absolutely not, and they don't sell any upgrades, you got what you paid for.

NH will be generous up to a point, but what OP experience was out of the norm, I just want to point out that. And even you said you know NH well, but I can't see you rarely fly NH, as that NH 787 stamps was selling in their duty free catalog for over a year now. Imagine what airlines will give you free stuff from their duty free ? I have one too, but the FA asked me to pay for it, instead of giving to me for free, as it is not a free giveaways.

How about do yourself a favor and take a look at the NH website to see what is free and what's not ?

Quoting abrelosojos (Reply 39):
= I am sorry, unless you work for ANA, and given your past comments always about UA being awesome, I suspect not ... you might not be in a position to know ANA policy.

Don't need to work for NH in order to know the policy, anyone fly enough know better than someone who actually worked for the company. I know for a fact no airlines giveway what they sell in their duty free catalogs, they don't even do it to NH Diamonds, would they even give it away to a pax don't even have status ? You looked at their duty free catalog, you will see they are selling the stamps for both their domestic and international flights. If an FA decide to take something out from the duty free cart and give it away or keep it to themselves, if NH know about this they will not only lose their job and be prosecuted. Every airline count what and how many items had been sold during a flight, they have to turn in the money and transactions at the end of flight.

I did not say UA is awesome anywhere, each airlines has its own good and bad. NH is good for service and food. UA is good for its MP program, E+, and rather inexpensive tickets.

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: MSS658
Posted 2012-06-17 00:14:58 and read 20971 times.

Hello

Thanks for sharing your latest travels
Must say I'm very impressed by the crew service on both legs.
NHs offerings seem to top Privatairs offerings quite a bit.
Nice scenery pics as well.

Greetings
Marc

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: stipica
Posted 2012-06-17 11:36:11 and read 20796 times.

Hi a. ! ...

Quoting abrelosojos (Reply 36):
They told me to ask you not to bully me

HAHAHAHA ok ok I will stop ... I have to write a couple juicy messages for them ...   

Quoting abrelosojos (Reply 36):
Where did you see it as non-recline?

yours seat map photo and eyewear and here the answer ... do you see ? 6ACHK ... foggy ... "si" ... ok then see first photo in the recline section and compare the space that was occupied by your recline seat and space behind the row 6 ... a better ? ... "si" ... not acceptable or ... what you say a. ? ... "ahora entiendo lo que dices pero no estoy seguro "... I told you unacceptable ... hehehe stipica  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: kiramakora
Posted 2012-06-23 14:14:54 and read 20036 times.

In comparison to other airlines, how would you rank ANA? I value what you think because you are probably the best reporter here!

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: akhmad
Posted 2012-06-24 00:28:46 and read 19832 times.

Hi Alex,

First of all, I would like to applaud you for calling all ANA staff members who served you by name. Just from curiosity, does Ana employ Indian flight attendants as well?

Quoting abrelosojos (Thread starter):
(through one of the coolest interfaces)

Somewhat similar to KoreanAir, though more sophisticated.

Quoting abrelosojos (Thread starter):
what Emirates has done with its all J prison cells – also known as the upper deck JCL of their 380.

Nevertheless, I yet need to try it one day.

Quoting abrelosojos (Thread starter):
(Seat)

The seat somehow resembles Egyptair J recliner seat.

Quoting abrelosojos (Thread starter):
(Bathroom)

Wow, indeed two windows!

Quoting abrelosojos (Thread starter):
(More drinks)

What a nice presentation with the mini reed basket.

Quoting abrelosojos (Thread starter):
For those of us who fly often, you are out of movie choices pretty soon. Thankfully, the headphones were solid branded noise-canceling ones.

What about music selection? Nowadays, I tend to skip movies in favor of today’s hits.

Quoting abrelosojos (Thread starter):
She then mentioned that we normally pass Mount Fuji and immediately said to excuse her as she was going to find out which side of the flight it would appear on. Minutes later, she confirmed it was on the starboard side and said she would monitor the landscape and come and alert me. Truly enough, she came and stood next to me just minutes before Mount Fuji appeared. As I started clicking the photos, she realized that my seat did not give good views as the back of wing was obstructing … without a word, she swung to action and went checking every seat to see what provided the clearest view. Quickly, she ushered me to the tiny Y section and told me to use the last 2 rows to take pictures. Wow. It might have been a tiny gesture from her, but it signaled how much she cared about her guests to make a proactive difference. No FAM can teach you this.
Quoting abrelosojos (Thread starter):
(Look at what the crew made for me during the flight)

The crew members remind me of your AI experience from JFK. That pure service, straight from the heart. You were definitely blessed with the experiences.



Thanks a lot for sharing.

Best regards,
Suryo.  

Topic: RE: All Nippon ANA NH 943: DEC/11: NRT-FUK-BOM: J Cab
Username: sq_ek_freak
Posted 2012-06-26 14:12:49 and read 19291 times.

Wow Alex, just realized I hadn't responded to this thread!

Quoting abrelosojos (Reply 14):
= Now, you need to take it .

I'd love to, unfortunately a bit out of the way but that hasn't stopped me in the past I suppose  
Quoting abrelosojos (Reply 14):
= Hard question. BA's crew are VERY different from NH's. On average, NH crew are better. However, BA's crew contain gems who truly care - but from a very different cultural context. One can joke and have a drink with them -- hard to explain I guess. Does this make sense?

Makes total sense! Two very different cultures, two very different norms and ways of going about business.

Quoting abrelosojos (Reply 14):
Who knows, maybe I will "review" BA LCY just for you soon ...

Please do, I'll eagerly await that  
Quoting abrelosojos (Reply 14):
BTW, you still at the same place?

Yes I am, but possibly making some exciting moves soon...I'll keep you posted as soon as things are a bit more firmed up  


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