Print from Airliners.net discussion forum
http://www.airliners.net/aviation-forums/trip_reports/read.main/219925/

Topic: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-06-21 22:08:34 and read 24072 times.

Feedback always appreciated.




I > Background:
In October of 2011, I had the pleasure of attending a weekend wedding of a good friend of mine from graduate school days. He is a Turkish fella and work with the Ministry of Foreign Affairs in Ankara. I had an engagement in joyful (roll eyes) Beirut and Istanbul was a short trip away. I had to go to Mexico City from Istanbul and almost all options being presented to me seemed “boring” – the LH flight to Frankfurt or AF via Paris. My angel (aka, my travel agent in CCS) kept giving me options, and me politely declining them telling her she could do better . Sure enough, she emailed saying she had a relatively good price on Turkish Airlines IST-LAX-MEX with the last segment done on AM. As many of you are aware, I am a big fan of Turkish and I instantly bought the ticket in a heartbeat. My previous TK trip reports (both in JCL) are documented here:

1/ JFK-IST: Turkish TK 002: 25/NOV/08: JFK-IST: J Cabin (by Abrelosojos Dec 8 2008 in Trip Reports)
2/ GRU-DKR-IST: Turkish TK 16: 29/APR/09: GRU-DKR-IST: J Cabin (by Abrelosojos Jul 13 2009 in Trip Reports)

There are a few reports on the IST-LAX flight in C-Class – one of the best has been from Amax1977 (Ali) as documented here:

Turkish Airlines TK009: IST-LAX C Cabin (by amax1977 Apr 30 2011 in Trip Reports)


II > Pre-Flight:

a) Before Airport:
Turkish Airlines (TK) is the “flag carrier” of Turkey, and was formed in 1933. It is owned primarily by private investors, with the government retaining a large (40%?) share in the company. A member of Star Alliance since 1st April 2008, TK has been on a consistent rapid growth path which would finally capture on its strategic location and take advantage of its membership into the world’s largest alliance. On a personal note, TK is one of the few airlines that I strongly think is poised for long-term growth. IST-LAX is the longest route in the network edging out GRU.

While booking was done through my travel agent, I was rather impressed with the redesigned Turkish website at www.turkishairlines.com - sadly though, while it looks great on the cover, under the hood functionality is severely limited. While one can get view and print bookings, and generate e-ticket numbers, there is no functionality to chose a seat. I have booked directly on their site and it seems that seat selection is possible on direct TK bookings – also only if booked 100 days in advance (this is when seat selection opens). I find this system rather archaic – Air Canada also has this annoying feature. Anyways, a quick call to their global call center in Istanbul sorted the mess out and I soon got my preferred seat 1A. I must say I was quite impressed with the improvements in their call center and the 2 times I called I got really poltie and efficient agents.



b) At Airport:
Passengers flying Turkish Airlines in J-Class as well as Elite members of their loyalty program, can check in through a separate entrance at Istanbul airport. This was great because the security queue to get into the terminal can be very long.

Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S. Some airlines and airports do it well (HKG, NRT, SIN, DEL, LHR, FRA, etc.) and so do it extremely poorly (CDG, DOH, DXB, LIM, etc.). With much pain, I must add Istanbul and TK to the second list. Turkish outsources this to a local security agency and their overzealousness in dealing with these checks puts the US TSA and Immigration forces to shame. I was not upset about the inane questions, the multiple copies of my passport being made, the need to show outbound tickets from the U.S., or the fact that my business card was requested to “verify” that I worked in the airline industry. Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations. What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S. They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people. These were agents who would not think twice of denying you entry to the U.S. This was particularly true for anyone they felt did not fit their profile of befitting a trip to the U.S. While the agents I dealt with were rude, they paled in comparison to some that staff the transfer desk at IST and go through these same procedures for these destinations. If Turkish wants to be a global airline that relies on transferring people, I would strongly recommend it to teach etiquette to its staff – Turkey is not the only country whose citizens can afford travel to the U.S. It does not want to be the next Doha.

After this circus was over, and I had obtained the “privilege” of entering the U.S., check-in was quick and efficient. Perhaps, it was because I was in a dour mood already, but the check-in agent was rather disinterested in her job and without many pleasantries exchanged, I had a boarding card, my preferred seat, and an invitation to TK’s premier lounge. After a rather painless immigration and security process, I was airside and ready to go to TK’s global lounge. Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food. There was several self-service bar area (though, mediocre wine), and enough drinks (hot and cold) to keep you stuffed no matter how long the layover is. Arguably, one of the best JCL lounges in the world.

Around 45 minutes prior to departure, I left the confines of the lounge and made my way to the gate. The agent working the gate did not believe in priority boarding and it turned out to be a mad/for/all dash to get onboard.

Being well experienced in “ILBST”, I shoved my way into the jet bridge – and made a left turn at the door. Entering the 77W, I was greeted by the purser as I made my way to my seat. There was a FA on each of the two aisles watching passengers board and giving a hand when needed. Neither were overtly friendly, but were pro-active enough in assisting with the luggage and taking coats away. J load was 80% (almost ALL were either local, or connecting from DEL and IKA), Y+ was 95%, and Y was 100%. No wonder TK has gradually expanded their frequency into LAX.

Airport - External:

NONE



Check-in:

(Turkish J Class Check-In)


Airport - Internal:



(FIDS)


(Post Security @ IST)

*


Scenes of the tarmac:

NONE



Lounge

(Turkish Airlines’ fantastic flagship lounge – one of the best J Class lounges in the world)


(My favorite seat + Food)


(Let’s go for a walk around the various rooms in the lounge)

*

*

*

*

*

*

*

*

*

*

(Bathroom)

*



(Some of my food)

*

*


Boarding:


(Gate Area)
NONE

(Boarding)


III> In-Flight:

a) Service Schedule + Impressions:
At each of the seats were a nice Turkish branded duvet and a pillow. While on the ground, Mr. Dogan came by with welcome drinks (OJ/Water/Champagne) and a piece of chocolate, and a choice of newspapers and magazines. Also while on the ground, amenity kits, slippers, menu, and noise canceling headsets were distributed.

Post take off, service included:
+ Cold towels
+ Elaborate lunch service
+ Mid-flight snack service
+ Pre-arrival meal service

b) Aircraft + Seats:
Turkish Airlines uses its premier 77W on this route featuring Business Class, Comfort Class, and Economy Class. The 77W was well maintained – including the very fashionable washroom with a basin et.al. There is a nice sense of space and I loved the overall use of mood lighting during the flight.

While I am not a huge fan of the 2-3-2 arrangement in JCL, I appreciated the seats tremendously. They went full flat and provided a really nice experience in every situation – from sitting to relaxing to sleeping. In the sleep mode, I especially enjoyed the use of the leg rest as it made for less “breaks” in the seat, and a really nice pleasurable sleeping experience. The shell around the seat provided good privacy and the huge table made dining and working an enjoyable experience.


Aircraft:
(@ IST)


Views from Aircraft:

(@ IST)

*

*

*


(Sayonara Istanbul)


(Brilliant sunrise)


(Approaching Greenland)


(Look @ those engines)


General Seat Views + Seat Legroom

(Seat)

*


(Front of seat)

*


(Seat controls)


(Around Seat)


(Legroom)


Seat Recline + Angle View:

(Recline)


(Angle view)


Cabin:


*

*


(Blanket ++)


(Bathroom)


c) Meal + Beverage:
As soon we departed Istanbul, the crew started service with taking orders for food. TK has a “cook” on board and she would personally take the order and make recommendations for each passenger. I thought it was a nice touch – but wondered the utility of having them besides marketing points.

For drinks, I began with a gin and tonic and some water which was served with some nuts. It was good to see that it wasn’t the Turkish special nuts they have been forcing on people in Y+ and Y . After the drink, the first course of appetizers included a Turkish mezze (tapas) collection served elegantly from the trolley. Now, I am a big fan of trolley service during daytime flights and truly enjoyed the whole service delivery aspect. The actual served food also was very good and incuded some tasty shrimp, chicken fingers, and a very nice eggplant dish. This was followed by a very yummy Turkish wedding soup – something I truly enjoy, and which has been a TK staple for a while. Perhaps, because the first two courses had been so good, the main dish was a let down. There was a choice of four dishes, and I chose the potato and meat. The mashed potato was soggy and the meat was just OK. Along with the meal, I had switched to the sparkling wine which was mediocre at best. While some people rave about Do&Co’s catering, I saw a noticeable fall in the catering standard. Don’t get me wrong … TK is still VERY VERY good … just that there has been some cost cutting and drop in premium bar list. Finally, the highlight for me on any TK flight happened – the dessert trolley. Here, I chose the rather odd combination of a cheesecake, some kiwi, and a piece of baklava. Each of it was excellent, and I must commend TK on how fresh the fruit was. As most of my long term readers can attest, no meal is complete without a glass of port – and the 2006 Graham’s LBV is actually a rather good offering on an airline. Overall, an above average experience with noticeable service cuts from TK.

Half-way through the flight, a final meal service included some cheese, a side pasta salad, some chocolate soufflé, a very heavy dressing salad (which was pre-dressed – a pet peeve), and a main meal of yummy rice and a very nice peace of lamb. Again, very good – but not benchmark setting.

Finally, Turkish needs to rotate their menu. A lot of the items were the usual generic meals that keep on getting served on every flight. Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way. If you don’t believe me, compare what was served below, with these flights:

Turkish TK 002: 25/NOV/08: JFK-IST: J Cabin (by Abrelosojos Dec 8 2008 in Trip Reports)
Turkish Airlines TK009: IST-LAX C Cabin (by amax1977 Apr 30 2011 in Trip Reports)

(Menu: Onboard)

*


(Onboard Chef makes recommendation and takes orders)


(Pre-take off Champers)


(And something I have never got pre-take off …)


(Lunch service commences with hot towels)


(More drinks)


(Dinner starts with a lonely bread)


(Service Start)


(Very nice nibblers)


(Excellent soup)


(Underwhelming main)


(Excellent dessert)

*
(And my signature Port)


(Mid flight snack)


(Prior to landing @ LAX)

*


d) Inflight Entertainment:
This is an area where Turkish has come a long way with its PLANET entertainment system – though, by no means is it in the same rank as SQ/EK/CX. First of all, the noise canceling headset and the screen is both very good. Second, the quantity and quality of the programing has improved dramatically. There are over 200 movies – though, some of the choices are uninspiring. Additionally, there is a ton of TV, music, and games to keep you well occupied on TK’s longest flight. I truly wished the internet worked – but this was not to be the case. Finally, I did appreciate the forward and down cameras, and also liked the fact that a ton of information on the flight and arrival/connecting information was made available. Overall, this was probably the area TK has made the most significant stride over the last year or so.


(TK’s system – thank God, the “We are Turkish Airlines … We are Globally Yours” has been moderated. The jingle is fine!)

*

*


(Like the camera)


(NOOO)



(Flight Plan & Interactive Maps)

*


(System & Headset)


(“In-flight magazines”, Boarding Passes, etc.: Just look at all the stuff I got)


e) Crew:
In my past reports on Turkish, I had praised their hard-working friendly nature. While they were not particularly polished, I had always observed the service to be from the heart and reserved applause for their ability to make no request seem to huge.

On this particular flight, a lot of these attributes seemed to be missing. On average, the crew seemed disconnected from the passengers and there to go through the elaborate service delivery without any consideration given to warmth. The male FA’s were usually very good and accommodating and out to make sure you had a great flight. However, the female FA’s seemed to be going through the motions. There was one particularly nasty FA who would throw down the meal and frown on the passengers. She was abrupt and said things like, “what you want now?” and give a clear cold shoulder. It was absolutely disgraceful. Her behavior did improve mid-way through the flight and she was much better during the final meal service.

Overall, I was truly disappointed to see service levels having shrunk this much. This was not the Turkish Airlines that I had given much praise to, and I am hoping this was a one-off.

IV> Post-Flight:
Thankfully, Turkish Airlines significantly pads the block time on their LAX rotation and we were at the gate almost an hour before schedule. However, LAX remains one of my least favourite U.S. gateways (it is a close-race with MIA and ORD), and it took over an hour to clear immigration and then an additional 30 minutes to clear customs because the exit queue was so long.



V> Impressions + Scores:
In my past reviews (and in experiences in general), I had mostly written positive things about TK. I wish I could endorse them in similar fashion this time around as well. Amazingly, it seems that while their hardware has improved significantly (great seats, nice IFE, etc.), their soft product has taken quite a beating. From an extremely poor ground experience in Istanbul to cabin crew who just did not seem happy doing their job. Additionally, it seems other aspects of their soft product (such as F&B) are also not as amazing as it was before. Still miles ahead of some of EK, QR, EY … but not as amazing.

As many know, TK is one of my favorites – and despite this poor performance, they remain so. I hope that this is a one-off and this inconsistent service deliveries will stabilize. I would still go out of my way to fly Turkish … but on this flight, thumps stay in neutral position.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): NRT-FUK-BOM: 12/2011

8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): YEG-LHR: 06/2011
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.36: Turkish Airlines (134): 12/2011
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYZ-YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit)

*


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: emrecan
Posted 2012-06-21 23:28:15 and read 23769 times.

Great report.. Thnx for the great pictures.. U have any idea regarding the food on the way back? I guess it is loaded from US.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: nethkt
Posted 2012-06-21 23:28:16 and read 23770 times.

A-M-A-Z-I-N-G! What a lovely and well done trip report.
Turkish airlines is growing faster than ever, and the in-flight products delivery has changed tramendously.
4.5 Stars airlines, one can say?

IST lounge is for sure, one of the best business class lounge in the world!
Star gold folks should visit before it's gone, a.k.a BMI LHR T1 lounge.
I also saw some photos from www.hflight.net and was amazed by the amount of food and beverage items offered!

Ground services would be their weakest link, I'd say.

Absolutely enjoy all your trip reports.
Thank you for sharing,
Brgds,
net-hkt

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: Carfield
Posted 2012-06-21 23:40:29 and read 23725 times.

Thank you for another amazing trip report!

I am flying this particular route in August and this report gives me a very good idea on what to expect. The meal services look excellent and I like elaborate service.

About F/As, I have a feeling that the airline has expanded too quickly with so many 77Ws entering the fleet and the launch of so many long haul services to the USA. TK needs to step up its training.

The new seats look great and all the hard products look good. I am definitely looking forward visiting the lounge soon!

Thanks,
Carfield

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: tcm
Posted 2012-06-22 00:34:55 and read 23541 times.

A fair and realistic review of TK which mirrors my own experiences with them, thanks for another detailed and great trip report  

Your comments regarding Gözen Air Services (TK's Security Handlers) are unfortunately true and ruins the ground experience at IST for all, including Turkish passengers.

Quoting abrelosojos (Thread starter):
Finally, Turkish needs to rotate their menu. A lot of the items were the usual generic meals that keep on getting served on every flight. Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way. If you don’t believe me, compare what was served below, with these flights:

As you mention while Do&Co has good quality catering; the lack of variety/creativity in their menus makes them boring. This becomes especially evident if you are a TK regular, I don't eat eggplant on the ground anymore thanks to TK  
Quoting abrelosojos (Thread starter):
Overall, I was truly disappointed to see service levels having shrunk this much. This was not the Turkish Airlines that I had given much praise to, and I am hoping this was a one-off.

While there are some great crew out there, TK has always had a problem with service inconsistency. As with most airlines, the Purser usually sets the standard of service. TK needs to learn to provide a more refined service and set some detailed inflight service guidelines. BTW, male FAs are usually much better than their female counterparts at TK.

Once again, thanks for sharing your trip with us and the effort   

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: TK787
Posted 2012-06-22 04:24:06 and read 22777 times.

Thanks as always, taking the time to put together a great TR.

Quoting abrelosojos (Thread starter):
The agent working the gate did not believe in priority boarding and it turned out to be a mad/for/all dash to get on board.

-Last month, I flew JFK-IST round trip and I was really upset about this.
No announcements at JFK at all, little by little people thought it must be time to get on the plane and walked up to the gate and got on board and before you know it, people boarding like cows. I went and asked the gate agent if there was a problem with the public PA system. She calmly replied " Noooo", as if this was just ordinary.

-I also felt both ways, the food and service in Comfort class was nothing to write home about.
"Chicken or pasta?", sounded like an old joke.
Even worse when I asked for red wine; the reply was " Turkish or French?", I said; "both please" knowing they will not come back for seconds during the meal service.

-On the plus side, Comfort class is a great value with larger seats, extra pitch and being able to use the J class lavs.

-TK is also activating free wifi on 77W and 333 fleets. Seems like you didn't have it. Free wifi and liveTV is awesome, especially over the Atlantic.

Thanks again for a through and fair TR.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: LH4116
Posted 2012-06-22 05:32:08 and read 22534 times.

Hey Alex, once again a great report! TK really seem to have improved over the years, at least in terms of ther offerings. Although not very surprised to hear about your bad crew experiences, which really seem to correspond with what most other people seem to have experienced on TK. Surely they must do something about it soon?

Quoting abrelosojos (Thread starter):
I must say I was quite impressed with the improvements in their call center and the 2 times I called I got really poltie and efficient agents.

That's interesting. The few times I've called them the agents have often been rather rude, and lacking customer focus (i.e refusing to cancel my ticket completely, despite telling the agent I'll get my money refunded by travel insurance). This was however more than a year ago, so things may have changed.

Quoting abrelosojos (Thread starter):
Passengers flying Turkish Airlines in J-Class as well as Elite members of their loyalty program, can check in through a separate entrance at Istanbul airport.

Are *A Biz pax and *G members also able to use these facilities?

Quoting abrelosojos (Thread starter):
and an invitation to TK’s premier lounge.

Interesting, did they give you a printed invitation really? I thought one only had to scan the BP barcode at one of those metro-style entry barriers.

Quoting abrelosojos (Thread starter):
(Legroom)

Haha, has this something to do with your signature brown shoes?  
Quoting abrelosojos (Thread starter):
Along with the meal, I had switched to the sparkling wine which was mediocre at best

Didn't they offer proper Champagne in Business Class?

"Wheels Up!"
//Jonas

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: SRQKEF
Posted 2012-06-22 12:08:09 and read 21691 times.

Hi A.,

Great report! Thanks for doing a report on TK.  
Turkish hard product in J seems great, while it seems that the crew could do better.
That 77W sure looks sharp? What registration was it?

Cheers, Sveinn  

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: thereandback
Posted 2012-06-22 13:36:56 and read 21477 times.

Thanks for another detailed trip report. The business class product looks really great and I hope to try it someday. It's a shame the crew didn't meet your expectations. They can often be hit or miss on TK because some of the FA's act like the passengers are an inconvenience when they are there to serve the passengers not the other way around. I still can't tell if this problem will get better or worse with time.

The lounge in Istanbul looks amazing. I'm glad you got a lot of pictures of it because on a lot of pictures of it on design websites you don't get a feel for the space as well as I did from your pictures.

Quoting SRQKEF (Reply 7):
That 77W sure looks sharp? What registration was it?

TC-JJE

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-06-22 16:08:23 and read 21137 times.

Quoting emrecan (Reply 1):
Great report.. Thnx for the great pictures.. U have any idea regarding the food on the way back? I guess it is loaded from US.

= I am glad you enjoyed the report. Food is of similar quality on the flight back - but, variety is lacking.

Quoting nethkt (Reply 2):
A-M-A-Z-I-N-G! What a lovely and well done trip report.
Turkish airlines is growing faster than ever, and the in-flight products delivery has changed tramendously.
4.5 Stars airlines, one can say?

= Absolutely. Usually, they are much better than the Gulf carriers - on this particular instance, they could have done better.

Quoting nethkt (Reply 2):
IST lounge is for sure, one of the best business class lounge in the world!

= Agreed.

Quoting Carfield (Reply 3):
Thank you for another amazing trip report!

= You're welcome. Glad you enjoyed.

Quoting Carfield (Reply 3):
I am flying this particular route in August and this report gives me a very good idea on what to expect. The meal services look excellent and I like elaborate service.

= You will get elaborate service for sure!

Quoting Carfield (Reply 3):
About F/As, I have a feeling that the airline has expanded too quickly with so many 77Ws entering the fleet and the launch of so many long haul services to the USA. TK needs to step up its training.

= Yes. Agreed.

Quoting tcm (Reply 4):
A fair and realistic review of TK which mirrors my own experiences with them, thanks for another detailed and great trip report

= I am glad you considered it fair. Thanks for reading.

Quoting tcm (Reply 4):
Your comments regarding Gözen Air Services (TK's Security Handlers) are unfortunately true and ruins the ground experience at IST for all, including Turkish passengers.

= I did not know Gözen had similar reputation amongst Turks as well. They are a disgrace and NEED global sensitivity training if TK is going to be a major player. Reminds me of the scam called Doha and QR.

Quoting tcm (Reply 4):
As you mention while Do&Co has good quality catering; the lack of variety/creativity in their menus makes them boring. This becomes especially evident if you are a TK regular, I don't eat eggplant on the ground anymore thanks to TK

= Haha. I know EXACTLY the eggplant dish you are referring to. Or, that soup! It is good ... but please, on every flight?

Quoting tcm (Reply 4):
While there are some great crew out there, TK has always had a problem with service inconsistency. As with most airlines, the Purser usually sets the standard of service. TK needs to learn to provide a more refined service and set some detailed inflight service guidelines. BTW, male FAs are usually much better than their female counterparts at TK.

= 100% agreed. The male crew were fantastic - the female ones were hit/miss.

Quoting TK787 (Reply 5):
Thanks as always, taking the time to put together a great TR.

= You're welcome.

Quoting TK787 (Reply 5):
-Last month, I flew JFK-IST round trip and I was really upset about this.
No announcements at JFK at all, little by little people thought it must be time to get on the plane and walked up to the gate and got on board and before you know it, people boarding like cows. I went and asked the gate agent if there was a problem with the public PA system. She calmly replied " Noooo", as if this was just ordinary.

= My prior experiences at JFK on TK have mirrored this.

Quoting TK787 (Reply 5):
-I also felt both ways, the food and service in Comfort class was nothing to write home about.
"Chicken or pasta?", sounded like an old joke.
Even worse when I asked for red wine; the reply was " Turkish or French?", I said; "both please" knowing they will not come back for seconds during the meal service.

= LOL.

Quoting TK787 (Reply 5):
-TK is also activating free wifi on 77W and 333 fleets. Seems like you didn't have it. Free wifi and liveTV is awesome, especially over the Atlantic.

= You are lucky. I have done TK over 25 times within the last 12 months and have yet experienced it.

Quoting TK787 (Reply 5):
Thanks again for a through and fair TR.

= Thanks. Glad you considered it fair.

Quoting LH4116 (Reply 6):
Hey Alex, once again a great report! TK really seem to have improved over the years, at least in terms of ther offerings. Although not very surprised to hear about your bad crew experiences, which really seem to correspond with what most other people seem to have experienced on TK. Surely they must do something about it soon?

= Thanks Jonas. Ya - crew training seems to have become secondplace.

Quoting LH4116 (Reply 6):
That's interesting. The few times I've called them the agents have often been rather rude, and lacking customer focus (i.e refusing to cancel my ticket completely, despite telling the agent I'll get my money refunded by travel insurance). This was however more than a year ago, so things may have changed.

= My call center agents (especially male ones) were really good.

Quoting LH4116 (Reply 6):
Are *A Biz pax and *G members also able to use these facilities?

= *G Yes. Other *A depends on contract.

Quoting LH4116 (Reply 6):
Interesting, did they give you a printed invitation really? I thought one only had to scan the BP barcode at one of those metro-style entry barriers.

= It has been inconsistent.

Quoting LH4116 (Reply 6):
Haha, has this something to do with your signature brown shoes?

= Haha. More because it was the route profitability binder of a client airline ...

Quoting LH4116 (Reply 6):
Didn't they offer proper Champagne in Business Class?

= No  .

Quoting SRQKEF (Reply 7):
Hi A.,

Great report! Thanks for doing a report on TK.
Turkish hard product in J seems great, while it seems that the crew could do better.
That 77W sure looks sharp? What registration was it?

Cheers, Sveinn

= Thanks Sveinn. I forgot to take the Reg. Need to do a better job.

Quoting thereandback (Reply 8):
The business class product looks really great and I hope to try it someday. It's a shame the crew didn't meet your expectations. They can often be hit or miss on TK because some of the FA's act like the passengers are an inconvenience when they are there to serve the passengers not the other way around. I still can't tell if this problem will get better or worse with time.

= Agreed. Do you know if TK management read A.Net?

Quoting thereandback (Reply 8):
I'm glad you got a lot of pictures of it because on a lot of pictures of it on design websites you don't get a feel for the space as well as I did from your pictures.

= Thanks. I am not the best photographer, so this makes me happy.

Thanks all for stopping by.

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: MHTripple7
Posted 2012-06-22 16:32:01 and read 21090 times.

Hello Alex!

Interesting read, the TK hard product looks phenomenal. Shame to hear about the sub-par soft product though, perhaps they are having growing pains with their massive expansion?

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S.

Oddly enough, I don't recall ever doing anything like this. At some airports, I remember presenting my passport and ticket before entering the check-in line, but I don't think I was questioned or anything. Are U.S. citizens subjected this too? Perhaps my memory is failing me, it's been a while since I've flown internationally.

Quoting abrelosojos (Thread starter):
Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food. There was several self-service bar area (though, mediocre wine), and enough drinks (hot and cold) to keep you stuffed no matter how long the layover is. Arguably, one of the best JCL lounges in the world.

Wow, I'd like to hang there for several hours. Unbelievable!

Quoting abrelosojos (Thread starter):
The 77W was well maintained – including the very fashionable washroom with a basin et.al.

That's the nicest bathroom I've ever seen. Must be only one-upped by the EK A380 shower bathrooms.

Quoting abrelosojos (Thread starter):
While I am not a huge fan of the 2-3-2 arrangement in JCL, I appreciated the seats tremendously.

The TK cabin looks quite comfortable. I really don't mind the 2-3-2 configuration, obviously as long as I'm not in the middle. But the whole interior color scheme is unique yet soothing.

Quoting abrelosojos (Thread starter):
As soon we departed Istanbul, the crew started service with taking orders for food. TK has a “cook” on board and she would personally take the order and make recommendations for each passenger. I thought it was a nice touch – but wondered the utility of having them besides marketing points.

This can't possibly make sense from an economic standpoint. Yes, let's pay someone to sit on a 14 hour flight and make food recommendations. Come on!

Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

Funny you mention this, when I flew OZ in J on 4 flight segments (within a month), I had steak on every flight!

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: LAXintl
Posted 2012-06-22 16:53:59 and read 21046 times.

Regarding the chef onboard that is part of the DO & CO catering model. Austrian has it, Gulf Air has it, Etihad has them etc.

These inflight chef’s do work however – and help make individual meals. You should see them for breakfast especially where things like egg items are made from scratch per individual passenger request.

So imo not only do they provide good PR value, they provide key support and knowledge about food preparation and service beyond the a standard flight attendant warm and serve mentality.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: thereandback
Posted 2012-06-22 17:14:21 and read 20997 times.

Quoting abrelosojos (Reply 9):
Agreed. Do you know if TK management read A.Net?

They should or one of us should link them to all of the list TK trip reports ever posted. By reading all of them they could get a good idea of what they're doing right and what they need to improve.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: 767747
Posted 2012-06-22 20:18:30 and read 20677 times.

Great report on TK!

It looks like you had a really nice flight with them - Their Business product looks really great, and the on-board chef is definitely a big plus!

Thanks for sharing!

Matthew (767747)

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: dc9northwest
Posted 2012-06-23 00:43:55 and read 20334 times.

Hey Alex,

Thanks for posting this TR.

Quoting abrelosojos (Thread starter):
I was rather impressed with the redesigned Turkish website at www.turkishairlines.com - sadly though, while it looks great on the cover, under the hood functionality is severely limited. While one can get view and print bookings, and generate e-ticket numbers, there is no functionality to chose a seat.

So it's nicely designed but not that functional. I appreciate a good website design, but I appreciate functionality more... Frankly it's ridiculous to not be able to choose a seat online in this day and age!

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S. Some airlines and airports do it well (HKG, NRT, SIN, DEL, LHR, FRA, etc.) and so do it extremely poorly (CDG, DOH, DXB, LIM, etc.)

UK and Canada too? I've only ever seen this elaborate security theater for US and Israel. I wouldn't have thought Canada is as paranoid as the other 3 though.

Quoting abrelosojos (Thread starter):
the need to show outbound tickets from the U.S.

Really? They think they're immigration agents now? Not good, not good at all. Someone needs to calm them down.

Quoting abrelosojos (Thread starter):
Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations

I would have been.

Quoting abrelosojos (Thread starter):
They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people.

What a nice experience. Yes, it seems the ground staff in IST must improve; many many reports touch on the same thing.

Quoting abrelosojos (Thread starter):
I was airside and ready to go to TK’s global lounge. Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food

Looks absolutely brilliant, you're right!

Quoting abrelosojos (Thread starter):
hile I am not a huge fan of the 2-3-2 arrangement in JCL,

Neither am I... To pay that amount of money and get stuck in a middle seat is appalling.

Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

LOL. Yes, my friend who always goes home in KE F always talks about bibimbap when he returns. I'm unfamiliar exactly if he means in Seoul or in F, but it's definitely an obsession, it seems.

Thanks for another great report, Alex!

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: airlineanorak
Posted 2012-06-23 02:15:02 and read 20243 times.

Great TR!

The bed looks very comfortable and the food looks good too.

I pleasant way of spending almost 14 hours.  

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: MSS658
Posted 2012-06-23 11:30:59 and read 19586 times.

Hello Alex


Great to follow up on TK. Too bad about the IST expercience, I have the same feeling about CBP and TSA in some airports in the US as well.

Sorry to hear about the off crew as well, besides that TK seems to still have a top product out there.

Greetings
Marc

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: Avianca
Posted 2012-06-23 11:37:03 and read 19578 times.

great report as usual!

well also you are mentioning that they are serving always the same food, it still looks very yummy!
I really hope to have a chance in the future to travel with TK, specially in Business Class...

btw... were are you right now... let me know when you are finally for at least 1 night in CCS ... in order to have some drinks.

Cheers
Avianca

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: IrishAyes
Posted 2012-06-23 12:19:28 and read 19503 times.

Quoting abrelosojos (Thread starter):
In October of 2011, I had the pleasure of attending a weekend wedding of a good friend of mine from graduate school days. He is a Turkish fella and work with the Ministry of Foreign Affairs in Ankara.

Awww. I love how the Turkish have deep ties to the Chicago-area schools (undergraduate and graduate alike). Back when my cousin was at U of C, I had a blast partying with her Turkish friends.

Quoting abrelosojos (Thread starter):
On a personal note, TK is one of the few airlines that I strongly think is poised for long-term growth.

Hmm...interesting. Is it a globally diverse carrier, in terms of having a management team that represents people from different backgrounds/nationalities? Would think that is a key formula to success to support the type of growth plans TK has in mind...(correct me if I am mistaken...)?

Quoting abrelosojos (Thread starter):
I was not upset about the inane questions, the multiple copies of my passport being made, the need to show outbound tickets from the U.S., or the fact that my business card was requested to “verify” that I worked in the airline industry. Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations. What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S.

Oy. Are you serious?? This is important for me to know - some of us here are considering doing a mileage run to IST later on this year, as they are offering fantastic Y fares from ORD. yeesh....

Quoting abrelosojos (Thread starter):
As many know, TK is one of my favorites – and despite this poor performance, they remain so. I hope that this is a one-off and this inconsistent service deliveries will stabilize. I would still go out of my way to fly Turkish … but on this flight, thumps stay in neutral position

Well, I hope this isn't a sign that TK is going the ways of EK...

Thanks for the TR!

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: debonair
Posted 2012-06-23 13:10:10 and read 19431 times.

Nice TR, great to read...

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus.



Which circus?! My flights this year to the US were smoother than any flights between EUROPE (Schengen) and the UK... Online Check-In, Bag drop off, (Standard) Security, Boarding - NO questions, NO hassle at alll.
Might be a difference between ESTA Visa holders and "others"; I don't know why?!

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-06-23 13:14:04 and read 19424 times.

Quoting MHTripple7 (Reply 10):
Interesting read, the TK hard product looks phenomenal. Shame to hear about the sub-par soft product though, perhaps they are having growing pains with their massive expansion?

= Ya. While their connection process has needed improvement, it seems now that the entire ground OPS could do with an overhaul. Sad really. I shudder to think how IST will look once their massive expansion is complete.

Quoting MHTripple7 (Reply 10):
Oddly enough, I don't recall ever doing anything like this. At some airports, I remember presenting my passport and ticket before entering the check-in line, but I don't think I was questioned or anything. Are U.S. citizens subjected this too? Perhaps my memory is failing me, it's been a while since I've flown internationally.

= I have a feeling US citizens probably go through something far less annoying.

Quoting MHTripple7 (Reply 10):
Wow, I'd like to hang there for several hours. Unbelievable!

= Agreed.

Quoting MHTripple7 (Reply 10):
That's the nicest bathroom I've ever seen. Must be only one-upped by the EK A380 shower bathrooms.

= It is missing windows  . That is my weak spot ...

Quoting MHTripple7 (Reply 10):
The TK cabin looks quite comfortable. I really don't mind the 2-3-2 configuration, obviously as long as I'm not in the middle. But the whole interior color scheme is unique yet soothing.

= Agreed. But given current load environment, there are chances being stuck in the not-so-private middle.

Quoting MHTripple7 (Reply 10):
Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

Funny you mention this, when I flew OZ in J on 4 flight segments (within a month), I had steak on every flight!

= LOL. I think that is the Western option! What flights were you on?

Quoting LAXintl (Reply 11):

Regarding the chef onboard that is part of the DO & CO catering model. Austrian has it, Gulf Air has it, Etihad has them etc.

= Yes. I believe GF was the pioneer on this one.

Quoting LAXintl (Reply 11):
These inflight chef’s do work however – and help make individual meals. You should see them for breakfast especially where things like egg items are made from scratch per individual passenger request.

So imo not only do they provide good PR value, they provide key support and knowledge about food preparation and service beyond the a standard flight attendant warm and serve mentality.

= Fair enough - but if an airline is not making money, it is the first that needs to go. I would prefer having a well groomed crew who knows what the are talking about than an additional person.

Quoting 767747 (Reply 13):
Great report on TK!

It looks like you had a really nice flight with them - Their Business product looks really great, and the on-board chef is definitely a big plus!

= Thanks. Flight was OK.

Quoting dc9northwest (Reply 14):
So it's nicely designed but not that functional. I appreciate a good website design, but I appreciate functionality more... Frankly it's ridiculous to not be able to choose a seat online in this day and age!

= Ya. I have never got this. Worse case, charge me for it!

Quoting dc9northwest (Reply 14):
UK and Canada too? I've only ever seen this elaborate security theater for US and Israel. I wouldn't have thought Canada is as paranoid as the other 3 though.

= Yup.

Quoting dc9northwest (Reply 14):
Really? They think they're immigration agents now? Not good, not good at all. Someone needs to calm them down.

= Agreed.

Quoting dc9northwest (Reply 14):
LOL. Yes, my friend who always goes home in KE F always talks about bibimbap when he returns. I'm unfamiliar exactly if he means in Seoul or in F, but it's definitely an obsession, it seems.

Thanks for another great report, Alex!

= You're welcome. Does he live in Chicago?

Quoting airlineanorak (Reply 15):

Great TR!

The bed looks very comfortable and the food looks good too.

I pleasant way of spending almost 14 hours.  

= Agreed. Thanks.

Quoting MSS658 (Reply 16):
Hello Alex


Great to follow up on TK. Too bad about the IST expercience, I have the same feeling about CBP and TSA in some airports in the US as well.

Sorry to hear about the off crew as well, besides that TK seems to still have a top product out there.

Greetings
Marc

= Marc, trust me, the CBP and TSA agents are significantly better than IST. Maybe, they got their training from Doha  .

Quoting Avianca (Reply 17):
great report as usual!

well also you are mentioning that they are serving always the same food, it still looks very yummy!
I really hope to have a chance in the future to travel with TK, specially in Business Class...

btw... were are you right now... let me know when you are finally for at least 1 night in CCS ... in order to have some drinks.

Cheers
Avianca

= In Sydney. You are the first person on my call list  . Thanks again for stopping by. What's next from you?

Quoting IrishAyes (Reply 18):
Awww. I love how the Turkish have deep ties to the Chicago-area schools (undergraduate and graduate alike). Back when my cousin was at U of C, I had a blast partying with her Turkish friends.

= Ya. It was the same during the MBA program - we would call it the the neo-BRICS click - the group was primarily Mexico/Venezuela/Brazil/Turkey/India.

Quoting IrishAyes (Reply 18):
Hmm...interesting. Is it a globally diverse carrier, in terms of having a management team that represents people from different backgrounds/nationalities? Would think that is a key formula to success to support the type of growth plans TK has in mind...(correct me if I am mistaken...)?

= I don't think there is one way to management success. I do think that TK's culture (and corporate Turkey in general) is way too inward looking.

Quoting IrishAyes (Reply 18):
Oy. Are you serious?? This is important for me to know - some of us here are considering doing a mileage run to IST later on this year, as they are offering fantastic Y fares from ORD. yeesh....

= As an American, you'd be fine.

Quoting IrishAyes (Reply 18):
Well, I hope this isn't a sign that TK is going the ways of EK...

= I hop not!

Quoting IrishAyes (Reply 18):

= I hear from the grapevine that you visited an airline HQ recently. Are we getting a TR?

Thanks for stopping by everyone.

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-06-23 13:16:20 and read 19415 times.

Quoting debonair (Reply 19):
Which circus?! My flights this year to the US were smoother than any flights between EUROPE (Schengen) and the UK... Online Check-In, Bag drop off, (Standard) Security, Boarding - NO questions, NO hassle at alll.
Might be a difference between ESTA Visa holders and "others"; I don't know why?!

= I think you are special  . Where were you flying from/to?

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: Avianca
Posted 2012-06-23 13:20:46 and read 19404 times.

Quoting abrelosojos (Reply 20):
Thanks again for stopping by. What's next from you?

well booked some days ago a reall bargain on the new CM flights to REC.

CCS-PTY-REC-PTY-CCS for just 3700 VEF all in, would say not bad, specially that for the dates they have a miles promo, you will get for each flown mile, 1 additional one, so it should be all in all around 18.000 miles - also I am working hard to get finally * Gold!

I will try to make of course a report.

Cheers and looking forward to have some Buchanans down in CCS.

Avianca

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: kiramakora
Posted 2012-06-23 14:13:33 and read 19315 times.

As usual, exemplary trip report. I too have noticed a service decline at Turkish. It is still not as bad as Emirates or Qatar Airways, but sadly, headed there.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: mxp
Posted 2012-06-23 14:26:35 and read 19289 times.

Thanx for sharing Alex
I did the exact same flight 20 days ago in premium economy and was my first time testing TK. I was satisfied and a good impression even if i discover now they dont have put my miles and more for points. In fact i had the same impression at gate regarding flight to Usa they look like u are strange doing the flights u are going to do and for a moment i thought they dont let me departing because even after 4 printing presented he was not convicted enough i had a return ticket
But the service was good and that enough
ALberto

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: dc9northwest
Posted 2012-06-23 15:20:59 and read 19221 times.

Quoting abrelosojos (Reply 20):
You're welcome. Does he live in Chicago?

Yes, he does. He goes to U of C as well, actually. It's all hush-hush about him though.

He's not an aviation nut--and doesn't enjoy travelling--he looks at me crazy when I tell him I've flown a 31 year old plane for the fun of it. He once claimed he'll never fly AF (I'm sure you'll support him on that) because I told him about my flight-deck experience.

Quoting abrelosojos (Reply 20):
Ya. I have never got this. Worse case, charge me for it!

I suppose, if you must, in Y. But, really, not in premium cabins, that's just weird.

Quoting abrelosojos (Reply 21):
I think you are special  . Where were you flying from/to?

You know--I actually haven't suffered this "indignity" a couple of times IIRC--both in AMS. I thought it strange.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-06-24 11:26:05 and read 18462 times.

Quoting Avianca (Reply 22):
CCS-PTY-REC-PTY-CCS for just 3700 VEF all in, would say not bad, specially that for the dates they have a miles promo, you will get for each flown mile, 1 additional one, so it should be all in all around 18.000 miles - also I am working hard to get finally * Gold!

= Haha. Star Gold is more hype than anything for me - sure you get lounge access, but some of the lounges are getting as crowded as the terminals themselves! Have you been to REC before?

Quoting Avianca (Reply 22):
I will try to make of course a report.

Cheers and looking forward to have some Buchanans down in CCS.

= Having been on the road for the past 10 days with a flight almost every day, all I want is my bed at CCS. Greetings from Turkey.

Quoting kiramakora (Reply 23):
As usual, exemplary trip report. I too have noticed a service decline at Turkish. It is still not as bad as Emirates or Qatar Airways, but sadly, headed there.

= Thanks.

Quoting mxp (Reply 24):
Thanx for sharing Alex
I did the exact same flight 20 days ago in premium economy and was my first time testing TK. I was satisfied and a good impression even if i discover now they dont have put my miles and more for points. In fact i had the same impression at gate regarding flight to Usa they look like u are strange doing the flights u are going to do and for a moment i thought they dont let me departing because even after 4 printing presented he was not convicted enough i had a return ticket
But the service was good and that enough
ALberto

= Alberto - thanks for the comments. Ya - I think they have taken the idea of U.S. travel a tad too silly. Curious - what kind of passport do you have?

Quoting dc9northwest (Reply 25):
Yes, he does. He goes to U of C as well, actually. It's all hush-hush about him though.

= Hmm ... another U of C legacy kid  ?

Quoting dc9northwest (Reply 25):
He once claimed he'll never fly AF (I'm sure you'll support him on that) because I told him about my flight-deck experience.

= I like him already   ...

Quoting dc9northwest (Reply 25):
You know--I actually haven't suffered this "indignity" a couple of times IIRC--both in AMS. I thought it strange.

= Sorry - I did not get it. You have or have not. I did not think this would be a problem for U.S. passport holders.

Thanks for the comments.

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: mvecchi4
Posted 2012-06-24 13:03:34 and read 18357 times.

Hey everyone,

Great report as usual abrelosojos.

Quoting Avianca (Reply 22):
CCS-PTY-REC-PTY-CCS for just 3700 VEF all in, would say not bad, specially that for the dates they have a miles promo, you will get for each flown mile, 1 additional one, so it should be all in all around 18.000 miles - also I am working hard to get finally * Gold!

Me estas dejando morir! I'm in!

Regards,

Miguel.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: The777Man
Posted 2012-06-24 13:09:42 and read 18358 times.

Hi Alex !

Very good to see another report from you especially one on TK's flight to LAX!

It seems TK have a lot to improve with their ground service. I heard it wast very good before and seems worse now.

The lounge looks very impressive!

Food looks wonderful but not so great with the same menu items again. I think that's a problem with many airlines.

So the seat is an angled flat bed? That's what it looks like in your picture. If so that's VERY disappointing.

TK seems a very mixed bag with bad ground service and very nice in-flight service.

I had a great flight in Y about 18 months ago LAX-IST when the flight was brand new and I'm glad I went when I did because I heard from a TK rep here that the flight is packed now with denied boardings most days.

Looking forward to your next report and to for you to have a longer stop here so we can meet up.

The777Man

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: debonair
Posted 2012-06-24 14:27:33 and read 18268 times.

Quoting abrelosojos (Reply 21):
= I think you are special . Where were you flying from/to?



Hi my dear friend, I was travelling this year from FRA and ZRH to JFK and to ORD on SQ/LX.

I forgot, in ZRH I was stopped at the E-gate and had a very, very though check:

Agent:"USA?On vacation?"
Me:"Yeap!"
Agent:"Next!"

And on Arrival in JFK, as well as ORD,

Officer:"On vacation? Fingerprints!"
Me:"...and a BIG smile for the camera!"
Officer:"Next!"

And my family and friends were treated all the same - like me...

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: Avianca
Posted 2012-06-24 16:46:36 and read 18136 times.

Quoting abrelosojos (Reply 26):
= Haha. Star Gold is more hype than anything for me - sure you get lounge access, but some of the lounges are getting as crowded as the terminals themselves! Have you been to REC before?

well actually I am working more on UA status, as I am travelling a lot (or at least I am trying to) with CM - hence free upgrades are not bad, and remeber I am married with a Colombian Lady, so each kg extra free luggage helps to be not out of budget....

Quoting abrelosojos (Reply 26):
= Having been on the road for the past 10 days with a flight almost every day, all I want is my bed at CCS. Greetings from Turkey.

so - yesterday still DownUnder today Turkey (traveled with EK)?
Justo to say the truth I will righ now apply for an audience with the Pope - should be easier with him than with you  
Quoting mvecchi4 (Reply 27):
Me estas dejando morir! I'm in!

it was a tipically one off.... just saw it and booked it - yeees at around 2:00am  

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: flightsimboy
Posted 2012-06-24 17:27:53 and read 18095 times.

Alex, thanks for putting this report together after requests from other a.netters including myself...thanks!

Quoting abrelosojos (Thread starter):
There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S. They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people. These were agents who would not think twice of denying you entry to the U.S. This was particularly true for anyone they felt did not fit their profile of befitting a trip to the U.S.

Are they this way with those travelling to Canada too? Also don't only US Immigration officials have the right to deny those entry into the US?

Quoting abrelosojos (Thread starter):

(Legroom)

Censored?

Quoting abrelosojos (Thread starter):
(Bathroom)

Cool looking washroom!!

Quoting abrelosojos (Thread starter):
Finally, the highlight for me on any TK flight happened – the dessert trolley.

That would be an absolute treat to try out!! EY's dedicated dessert service in Y makes it seem so classy so in J it must be amazing.

Quoting abrelosojos (Thread starter):
(Look @ those engines)

Believe me, photos of those engines do no justice when you actually view them outside the windows!!

Quoting abrelosojos (Thread starter):
(Blanket ++)

They remind me of over-sized kitchen pot holders....Nice colours but something about them seem so tacky!!

Quoting abrelosojos (Thread starter):
Meal + Beverage:

That is probably the amount of food I would eat in two days not just in a couple of hours....My, they do feed you up front don't they!!! lol

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: mxp
Posted 2012-06-24 23:26:18 and read 17942 times.

Italian passport Alex
but was perhaps the itinerary the look loke a bit strange ist-lax-hnl-gum-hkg and return to europe 
Alberto

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: dc9northwest
Posted 2012-06-24 23:58:45 and read 17910 times.

Quoting abrelosojos (Reply 26):
Hmm ... another U of C legacy kid  ?

Well, not a legacy kid in the traditional sense, haha.

Quoting abrelosojos (Reply 26):
I like him already   ...

Hmmm I thought you might  
Quoting abrelosojos (Reply 26):
Sorry - I did not get it. You have or have not. I did not think this would be a problem for U.S. passport holders.

Thanks for the comments.

Sorry for not being clear.

I almost always get the questioning, whatever my passport. Usually it's simple and lasts a few minutes. A couple of times in AMS, when transitting, I did not get any questioning whatsoever--once on my US, once on my Romanian passport.

When I was in FCO, I got questioned for 15 minutes even though I had the US passport already.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: 817Dreamliiner
Posted 2012-06-25 07:59:00 and read 17600 times.

Hey Alex

Another Great report! TK always has a solid product, would love to fly to fly them sometime in the future.

Hope you had a chance to read my report as well 

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: gabrielchew
Posted 2012-06-29 07:59:29 and read 16508 times.

Nice report Alex…looks like you had a nice flight.

Quoting abrelosojos (Thread starter):
I had an engagement in joyful (roll eyes) Beirut
Quoting abrelosojos (Thread starter):
I am a big fan of Turkish

Ha, we seem to be polar opposites! I loved Beirut, and really quite dislike TK and SN!

Quoting abrelosojos (Thread starter):
What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S. They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people.

Oh dear, doesn’t sound like a very nice set of staff

Quoting abrelosojos (Thread starter):
Before the renovation, the lounge was pretty good – now, it is simply brilliant

Before renovation is was horrible. The new lounge looks great now.

Quoting abrelosojos (Thread starter):

Turkish Airlines uses its premier 77W on this route featuring Business Class, Comfort Class, and Economy Class.

What happened to First? I guess it didn’t make enough money for them

Quoting abrelosojos (Thread starter):
(Very nice nibblers)

Looks tasty, as does most of the food

Quoting abrelosojos (Thread starter):
Thankfully, Turkish Airlines significantly pads the block time on their LAX rotation and we were at the gate almost an hour before schedule.

A hour ahead of schedule! Lucky you were early to mitigate the long time it took to leave the airport!

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: lufthansa747
Posted 2012-06-29 17:26:01 and read 16098 times.

Nice report, A.

Flying their 333 in J to IST to SIN CGK tomorrow.

There sure has always been champagne onboard, Gosset Grande Reserve to be exact.

But service/food has gone down especially in Comfort Class.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: stipica
Posted 2012-07-03 09:21:39 and read 15329 times.

Hi Alex !
still flying ?

Quoting abrelosojos (Thread starter):
in Ankara. I had an engagement in joyful (roll eyes) Beirut and Istanbul was a short trip away. I had to go to Mexico City from Istanbul

and then visit Recife and when I was there friend of my own a house on F.de Noronha few caipirinhas then to B.A. work work work than MPM and urgent to BOS , to CPH - friend in crisis ,Priss was a good cat . I had to go to TLV but forgot papers in Boston means to BOS ,priorities priorities skip TLV to SYD this local company will kill me , work work work a couple of friends called for the weekend in ULN yessss OM is very popular lately and I will be the first trip reporter . Afterwards private crisis to TLV , CAI for work FIH, BKK, BHO again marriage,day one ,day two ,day ... must go to JFK , no no no LH aaaaaaaaa ... see the penguin ... Hiiii penguin I am Alex from CSS hihiiihhhihihi

Quoting abrelosojos (Thread starter):
TK is one of the few airlines that I strongly think is poised for long-term growth

they even tried to reach DBV but some strange fights are in process

Quoting abrelosojos (Thread starter):
Arguably, one of the best JCL lounges in the world.

Carfield and Jonas still need to confirm this and then is officially the best lounge  
Quoting abrelosojos (Thread starter):
Being well experienced in %u201CILBST%u201D,

and one of the pioneer of ideology hiihihih

Quoting abrelosojos (Thread starter):
(Turkish Airlines’ fantastic flagship lounge

wow bamboo ,olive tree ,mirrors on the ceiling ,at the entrance super photo ,flightradar24 on the wall , a wow-bathroom, and orange and čavapčići ... can I live here

Quoting abrelosojos (Thread starter):
(Legroom)

hole in the socks ?

TK made ​​a lot of with new cabin (2-3-2-big mistake, but it seems to me that they decided to follow the LH philosophy ) in the beginning I did not like it but with time ...very stylish ... for me quality is more important than food offers and there is a TK among the leaders ... Alex ,who serves the best food clearly by class ? ( for me TK and MH but my experience are minimal ) ... flight maps,window ,books and my thoughts is all I need during the flight ... admit that I do not like a slogan and ubiquitous sports sponsorship so annoying ... IST transit and ground staff should be improve (most major airports have similar problems) but for TK is more important to improve english and consistency in the cabin ...like you, this is exactly what are telling me some of my family members who travel a lot and I drew them from the LH hehhehehe ... it was good to read TK report A. ....thanks stipica  

[Edited 2012-07-03 09:29:57]

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: ba319-131
Posted 2012-07-11 10:19:19 and read 14027 times.

Nice read as usual Alex, thanks for posting.

Quoting abrelosojos (Thread starter):
Passengers flying Turkish Airlines in J-Class as well as Elite members of their loyalty program, can check in through a separate entrance at Istanbul airport. This was great because the security queue to get into the terminal can be very long.

- This is much needed, IST is very busy, at least was when I flew out a few months ago.

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S. Some airlines and airports do it well (HKG, NRT, SIN, DEL, LHR, FRA, etc.) and so do it extremely poorly (CDG, DOH, DXB, LIM, etc.). With much pain, I must add Istanbul and TK to the second list. Turkish outsources this to a local security agency and their overzealousness in dealing with these checks puts the US TSA and Immigration forces to shame

- Agreed, what an experience!

Quoting abrelosojos (Thread starter):
TK’s global lounge. Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food. There was several self-service bar area (though, mediocre wine), and enough drinks (hot and cold) to keep you stuffed no matter how long the layover is. Arguably, one of the best JCL lounges in the world.

- The lounge is great, for me lacks one vital thing, ramp/apron views!

Quoting abrelosojos (Thread starter):
The agent working the gate did not believe in priority boarding and it turned out to be a mad/for/all dash to get onboard.

- Had the same issue, seems a common problem.

Quoting abrelosojos (Thread starter):
While I am not a huge fan of the 2-3-2 arrangement in JCL

- Me neither.

Quoting abrelosojos (Thread starter):
Underwhelming main

- Indeed, rather bland looking.

Quoting abrelosojos (Thread starter):
NOOO

- I found the inclusion of Manchester United players in the safety video unprofessional, it also made it drag out the whole thing too long, then it get's repeated in English!

Cheers

Mark

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: adamspotter
Posted 2012-07-14 13:18:21 and read 13414 times.

Hi there,

Outstanding report, enjoyed every bit of it! Sorry to hear that you didn't get the same experience as in your other 2 reports. Like you say correctly hopefully it was a "one-off". Still TK JCL looks pretty good, not all the food looks very tastefull though. Thanks for once again sharing!

Quoting abrelosojos (Thread starter):
Turkish Airlines’ fantastic flagship lounge – one of the best J Class lounges in the world

Amazing lounge, looks very nice!

Quoting abrelosojos (Thread starter):
Brilliant sunrise
Quoting abrelosojos (Thread starter):
Approaching Greenland

Great pictures!

cheers,
Brendan // adamspotter

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: PlaneHunter
Posted 2012-07-14 23:52:35 and read 13110 times.

Hi A.,

nice report, the product looks fine in general. But it seems the massive growth makes it more and more difficult to offer a consistent service level.


PH

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-07-15 12:38:08 and read 12883 times.

Quoting mvecchi4 (Reply 27):

Hey everyone,

Great report as usual abrelosojos.

= Gracias amigo.

Quoting The777Man (Reply 28):

It seems TK have a lot to improve with their ground service. I heard it wast very good before and seems worse now.

= Agreed. I think part of the problem is that they still don't think providing a seamless ground experience enhances the overall offering. I know several TK management people and they have become a little too obsessed with keeping up with EK and forgetting that EK's relative downfall began with their shoddy and inconsistent service.

Quoting The777Man (Reply 28):
Food looks wonderful but not so great with the same menu items again. I think that's a problem with many airlines.

= Asiana and Korean are still my least favorite in this regard. Can I please not have a freaking Bibimpap?! Korean cuisine is so diverse - why not serve a Bulgogi? TK is going the same way. If I have one more eggplant in olive oil or Kabab second meal, I will seriously have a word with their Director of Inflight.

Quoting The777Man (Reply 28):
So the seat is an angled flat bed? That's what it looks like in your picture. If so that's VERY disappointing.

= No. It goes full-flat. The seat is actually very comfortable, and a significant step forward from their last JCL iteration,

Quoting The777Man (Reply 28):
I had a great flight in Y about 18 months ago LAX-IST when the flight was brand new and I'm glad I went when I did because I heard from a TK rep here that the flight is packed now with denied boardings most days.

= Is the TK rep still Ms. Sarah (or something like that)? Quite the riot if I remember correctly ...

Quoting The777Man (Reply 28):
Looking forward to your next report and to for you to have a longer stop here so we can meet up.

= Meeting up with the 777 legend is high on my priority list.

Quoting debonair (Reply 29):
Hi my dear friend, I was travelling this year from FRA and ZRH to JFK and to ORD on SQ/LX.

I forgot, in ZRH I was stopped at the E-gate and had a very, very though check:

Agent:"USA?On vacation?"
Me:"Yeap!"
Agent:"Next!"

And on Arrival in JFK, as well as ORD,

Officer:"On vacation? Fingerprints!"
Me:"...and a BIG smile for the camera!"
Officer:"Next!"

And my family and friends were treated all the same - like me...

= I am super envious of your experience ... though, US Immigration guys have been nothing but good to me.

Quoting Avianca (Reply 30):
I am married with a Colombian Lady, so each kg extra free luggage helps to be not out of budget....


= LOL!

Quoting Avianca (Reply 30):
so - yesterday still DownUnder today Turkey (traveled with EK)?
Justo to say the truth I will righ now apply for an audience with the Pope - should be easier with him than with you  

= Trust me, it is not by choice. Part of the "problem" with consulting is that 86% of your work becomes all about "business development" and being on the road. I am actually taking a break and am contemplating a VP of Network Management position that has recently been offered to me ... moving to the country where it is based is what has been a challenge.

Quoting flightsimboy (Reply 31):
Alex, thanks for putting this report together after requests from other a.netters including myself...thanks!

= You're welcome.

Quoting flightsimboy (Reply 31):
Are they this way with those travelling to Canada too? Also don't only US Immigration officials have the right to deny those entry into the US?

= Of course. But the airline is liable financially for bringing onboard anyone who does not have proper documentation.

Quoting flightsimboy (Reply 31):
That would be an absolute treat to try out!! EY's dedicated dessert service in Y makes it seem so classy so in J it must be amazing.

= Do you mean EY or TK?

Quoting mxp (Reply 32):

Italian passport Alex
but was perhaps the itinerary the look loke a bit strange ist-lax-hnl-gum-hkg and return to europe 
Alberto

= Trust me Alberto ... I can relate. My itineraries usually draw a very confused look from both check-in agents as well as immigration officials.

Quoting dc9northwest (Reply 33):
Well, not a legacy kid in the traditional sense, haha.

= Haha. I actually think I know who you are referring to ...

Quoting dc9northwest (Reply 33):
When I was in FCO, I got questioned for 15 minutes even though I had the US passport already.

= Ya. The Italians and their whole Romanian thing must get old!

Quoting 817Dreamliiner (Reply 34):
Hey Alex

Another Great report! TK always has a solid product, would love to fly to fly them sometime in the future.

Hope you had a chance to read my report as well 

= Where is your report? Can you kindly post me the link?

Quoting gabrielchew (Reply 35):
Ha, we seem to be polar opposites! I loved Beirut, and really quite dislike TK and SN!

= Well, diversity is a good thing. Ya, different views for sure. BEY is a little too much show-the-money for me.

Quoting gabrielchew (Reply 35):
Before renovation is was horrible. The new lounge looks great now.

= Haha. We disagree again as I thought their lounge was rather good even before  .

Quoting lufthansa747 (Reply 36):

Flying their 333 in J to IST to SIN CGK tomorrow.

= How was the flight?

Quoting stipica (Reply 37):
still flying ?

= As a FYI, I am onboard using WiFi now  .

Quoting stipica (Reply 37):
and then visit Recife and when I was there friend of my own a house on F.de Noronha few caipirinhas then to B.A. work work work than MPM and urgent to BOS , to CPH - friend in crisis ,Priss was a good cat . I had to go to TLV but forgot papers in Boston means to BOS ,priorities priorities skip TLV to SYD this local company will kill me , work work work a couple of friends called for the weekend in ULN yessss OM is very popular lately and I will be the first trip reporter . Afterwards private crisis to TLV , CAI for work FIH, BKK, BHO again marriage,day one ,day two ,day ... must go to JFK , no no no LH aaaaaaaaa ... see the penguin ... Hiiii penguin I am Alex from CSS hihiiihhhihihi

=  . Sadly, my life.

Quoting stipica (Reply 37):

they even tried to reach DBV but some strange fights are in process

= TK is going to fly to DBV? I am not surprised and I think it will happen sooner rather than later.

Quoting stipica (Reply 37):
wow bamboo ,olive tree ,mirrors on the ceiling ,at the entrance super photo ,flightradar24 on the wall , a wow-bathroom, and orange and čavapčići ... can I live here

= Agreed  .

Quoting stipica (Reply 37):
TK made ​​a lot of with new cabin (2-3-2-big mistake, but it seems to me that they decided to follow the LH philosophy ) in the beginning I did not like it but with time ...very stylish ... for me quality is more important than food offers and there is a TK among the leaders ... Alex ,who serves the best food clearly by class ? ( for me TK and MH but my experience are minimal ) ... flight maps,window ,books and my thoughts is all I need during the flight ... admit that I do not like a slogan and ubiquitous sports sponsorship so annoying ... IST transit and ground staff should be improve (most major airports have similar problems) but for TK is more important to improve english and consistency in the cabin ...like you, this is exactly what are telling me some of my family members who travel a lot and I drew them from the LH hehhehehe ... it was good to read TK report A. ....thanks stipica  

= Hard to chose my favorite food by cabin ... thanks for throwing me a hard one. Let me try:

Best Food (DRUM ROLL) -

First: Swiss & Jet Airways & Thai
Business: Turkish & Iran Air
Economy: First Air & ANA & Singapore & Air India

I know some of them are unconventional choices. Iran Air is without alcohol, but food is exemplary.

Quoting ba319-131 (Reply 38):
- I found the inclusion of Manchester United players in the safety video unprofessional, it also made it drag out the whole thing too long, then it get's repeated in English!

= Agreed. Thankfully, they are mostly gone.

Quoting adamspotter (Reply 39):
Outstanding report, enjoyed every bit of it! Sorry to hear that you didn't get the same experience as in your other 2 reports. Like you say correctly hopefully it was a "one-off". Still TK JCL looks pretty good, not all the food looks very tastefull though. Thanks for once again sharing!

= I hope so. Thanks for stopping by.

Quoting PlaneHunter (Reply 40):
Hi A.,

nice report, the product looks fine in general. But it seems the massive growth makes it more and more difficult to offer a consistent service level.


PH

= Thanks PH.

Great to hear what people think as usual. Thanks for stopping by.

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: Avianca
Posted 2012-07-15 13:53:56 and read 12808 times.

Quoting abrelosojos (Reply 41):
moving to the country where it is based is what has been a challenge.

so you are moving back to Pakistan or its Nepal?

Hope we can still catch up a drink before you are leaving CCS?

cheers
Avianca

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: 817Dreamliiner
Posted 2012-07-15 13:57:42 and read 12805 times.

Quoting abrelosojos (Reply 41):
= Where is your report? Can you kindly post me the link?

Sure no prob:

Uni's Over! MAN-LGW-ANU-MNI On BA And SVG Air (by 817Dreamliiner Jun 19 2012 in Trip Reports)

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: LAXintl
Posted 2012-07-15 21:48:21 and read 12553 times.

Quoting abrelosojos (Reply 41):
= Is the TK rep still Ms. Sarah (or something like that)? Quite the riot if I remember correctly ...

LAX TK manager is a lady first name of Fatma.

Quoting abrelosojos (Reply 41):
If I have one more eggplant in olive oil or Kabab second meal, I will seriously have a word with their Director of Inflight.

Better get used to it. The eggplant and kebabs are the signature dish - award winning may I add;
http://finance.yahoo.com/news/turkis...-named-best-airline-125000325.html

Also for the Koreans, they have also won awards from their bibimbap - Asiana just last week got the #2 catering spot with it at Skytrax.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-07-15 22:59:09 and read 12510 times.

Quoting Avianca (Reply 42):
so you are moving back to Pakistan or its Nepal?

Hope we can still catch up a drink before you are leaving CCS?

cheers
Avianca

= Haha. No move to Pakistan or Nepal. Taking a position at PIA is a career limiting move  . The offer is for an airline in the Gulf ... let's see. I might decide to stay back in CCS if they decide that I can take more vacation time!

Quoting 817Dreamliiner (Reply 43):
Sure no prob:

Uni's Over! MAN-LGW-ANU-MNI On BA And SVG Air (

= Thanks a lot.

Quoting LAXintl (Reply 44):
Quoting abrelosojos (Reply 41):
= Is the TK rep still Ms. Sarah (or something like that)? Quite the riot if I remember correctly ...

LAX TK manager is a lady first name of Fatma.

= Aah ... yes. Fatma  . Is she still the riot? She has done a good job and their sales team ex-LAX is also very good - especially one guy (Lebanese/Syrian/No. African - can't remember) who has been instrumental in developing key high end tourism accounts.

Quoting LAXintl (Reply 44):
Better get used to it. The eggplant and kebabs are the signature dish - award winning may I add;
http://finance.yahoo.com/news/turkis...-named-best-airline-125000325.html

Also for the Koreans, they have also won awards from their bibimbap - Asiana just last week got the #2 catering spot with it at Skytrax.

= Or, I could simply fly someone else   ...

I don't really value Skytrax anyways. Moreover, both food is very good - just not if you are a regular on their airline.

Saludos,
A.

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: The777Man
Posted 2012-07-16 02:45:34 and read 12395 times.

Quoting abrelosojos (Reply 41):
Is the TK rep still Ms. Sarah (or something like that)?

No, he was just one of their supervisors at the airport I think.

Quoting abrelosojos (Reply 41):
Meeting up with the 777 legend is high on my priority list.

Looking forward to that.

It looks like T5 will get their first 77L in Feb or Mar 13 so coming up somewhat soon. Not sure what route they will fly it on. Their website is somewhat informative but booking engine is only in russian and GDS doesn't give their fares.....

Take Care

The777Man

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: NZ107
Posted 2012-07-17 04:40:56 and read 12073 times.

Hi Alex,

Another great TR, thanks for sharing.

Quoting abrelosojos (Thread starter):
Turkish outsources this to a local security agency and their overzealousness in dealing with these checks puts the US TSA and Immigration forces to shame. I was not upset about the inane questions, the multiple copies of my passport being made, the need to show outbound tickets from the U.S., or the fact that my business card was requested to “verify” that I worked in the airline industry. Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations. What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S. They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people. These were agents who would not think twice of denying you entry to the U.S. This was particularly true for anyone they felt did not fit their profile of befitting a trip to the U.S. While the agents I dealt with were rude, they paled in comparison to some that staff the transfer desk at IST and go through these same procedures for these destinations. If Turkish wants to be a global airline that relies on transferring people, I would strongly recommend it to teach etiquette to its staff – Turkey is not the only country whose citizens can afford travel to the U.S. It does not want to be the next Doha.

Wow, how horrible. I'd hate to be subject to all that.. I guess it could be put down to the fact that I'm not used to being questioned about showing all my tickets, places of accommodation etc.


That lounge looks stunning. I wonder how many lounges around the world have a pool table.. And they also cater for the aviation enthusiasts with that projection! Well done TK.

I wouldn't mind that seat (maybe a little seeing it's one of those angled lie flats) but 2-3-2 just doesn't seem to cut it these days with the likes of SQ and CX going 1-2-1 in J. Though EK still retains it in their 777s and they're likely to be a closer competitor to TK than SQ/CX so I suppose they wouldn't be too pressured to alter their cabin just yet.

The meals look nice apart from that dinner main as you pointed out. I'd be quite satisfied otherwise.


Thanks again - I suppose I won't fly TK to/from USA!


Cheers,
Nicholas

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: bgm
Posted 2012-08-23 12:59:08 and read 10136 times.

Hi Alex,

Thanks for the excellent trip report. Very detailed and mirrors my experience on my recent IST-IAD flight. My flight was on the old JCL on the A340 but was very good.

I had the unfortunate experience of having to go through the pre-clearance interview at IST. It was absolutely horrible! I am a UK citizen travelling to the US (with a 10 year visa as I go there often for work). The rudeness of the staff was incredible. They asked me for my employer ID badge which I had, and then attempted to take it from me! I absolutely refused, and then things went downhill from there. It ended with him saying in a thick Turkish accent "Do you understand English?!" (I am a native speaker). After about 10 minutes they finally relented and gave me the prized sticker on my passport and I was on my way.

The service onboard Turkish was fine, and I felt that this was the only part of the trip that left a sour taste in my mouth. I fully intend to complain to Turkish about this, although I doubt it will do little to help.

Kind regards,
bgm

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: planiac787
Posted 2012-08-23 16:38:22 and read 9919 times.

Great Trip report as usual!!

Cheers

Topic: RE: Turkish TK 009: OCT/11: IST-LAX: J Cab
Username: abrelosojos
Posted 2012-08-29 21:30:59 and read 9066 times.

Quoting NZ107 (Reply 47):
Wow, how horrible. I'd hate to be subject to all that.. I guess it could be put down to the fact that I'm not used to being questioned about showing all my tickets, places of accommodation etc.

= These are becoming more and more regular at IST. I really do wish someone high up at TK takes time to read the reports and does something about it. The problem with TK management is that it is basically very top heavy and line managers seem to have little control or empowerment.

Quoting NZ107 (Reply 47):
That lounge looks stunning. I wonder how many lounges around the world have a pool table.. And they also cater for the aviation enthusiasts with that projection! Well done TK.

= Agreed!

Quoting NZ107 (Reply 47):
I wouldn't mind that seat (maybe a little seeing it's one of those angled lie flats) but 2-3-2 just doesn't seem to cut it these days with the likes of SQ and CX going 1-2-1 in J. Though EK still retains it in their 777s and they're likely to be a closer competitor to TK than SQ/CX so I suppose they wouldn't be too pressured to alter their cabin just yet.

= Perhaps because I had the window seats, I never felt it to be cramped - especially because almost all my TK flights had no one sitting next to me in JCL. And, I don't know why others have commented it is lie-flat. I have taken this flight a few times and it is definitely fully flat.

Quoting NZ107 (Reply 47):
Thanks again - I suppose I won't fly TK to/from USA!

= Not even AKL-CGK-IST-LAX?

Quoting bgm (Reply 48):
Hi Alex,

Thanks for the excellent trip report. Very detailed and mirrors my experience on my recent IST-IAD flight. My flight was on the old JCL on the A340 but was very good.

= Aah yes. I flew this once on IST-BKK. Not a very pleasant sleeping experience!

Quoting bgm (Reply 48):
I had the unfortunate experience of having to go through the pre-clearance interview at IST. It was absolutely horrible! I am a UK citizen travelling to the US (with a 10 year visa as I go there often for work). The rudeness of the staff was incredible. They asked me for my employer ID badge which I had, and then attempted to take it from me! I absolutely refused, and then things went downhill from there. It ended with him saying in a thick Turkish accent "Do you understand English?!" (I am a native speaker). After about 10 minutes they finally relented and gave me the prized sticker on my passport and I was on my way.

= Oh no. It seems a lot of people are having this experience.

Quoting planiac787 (Reply 49):

Great Trip report as usual!!

Cheers

= Thanks a lot.

Saludos,
A.


The messages in this discussion express the views of the author of the message, not necessarily the views of Airliners.net or any entity associated with Airliners.net.

Copyright © Lundgren Aerospace. All rights reserved.
http://www.airliners.net/