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Topic: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: airbuseric
Posted 2012-09-04 12:38:14 and read 10450 times.

Hi again,

Part 2 is here. From Milan Malpensa back home near Amsterdam. Air Europa, Skyteam member, offered the best oneway fare for about 70 euro’s per leg including qualifying status segments for me. A good deal. Let’s get onboard!



Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS


For those who missed part 1 including the domestic Alitalia A330-200 and ‘Magnifica Class seat’, have a look here first: Al(l) Italia: 4 Flights + "Magnifica" On The A330 (by airbuseric Aug 28 2012 in Trip Reports)

On the bus I noticed this aircraft already parked for my flight…


.
Air Europa… ready for my next flight on a gate nearby


My next flight is from gate A01, real close from where I was. At the gate a large amount of passengers for my flight, still I decide to proceed to the counter and request real boarding passes. I am really friendly served, and also a male UX groundstaff informs me that boarding would soon start. We have a short but nice talk, so good first impressions.


.
Follow the transit lane, without further security check, you arrive here



.
First join in for shopping before getting at your gate



.
A rather long walk to gates A



.
My aircraft being served at the gate


Well, it takes 15 minutes before they do real boarding, but they enforce the priority boarding here also strictly.


.
Worth a note: free newspapers for everyone in the boarding bridge!


MXP-MAD
Flight: UX1066 /16AUG12
STD 11:05 ATD 11:28
STA 13:20 ATA 13:34
A/C: EC-JAP (Boeing 737-800)
S/N: 06A (Economy class/Y)


View Large View Medium
Click here for bigger photo!

Photo © Robert Vilardebó Rulo



I am hardly welcomed when I step on board and proceed to my seat. Lightblue leather look, comfortable but for me limited legroom unfortunately. The seat next of me remains vacant on this flight.


.
The cabin looks nice with these seats…



.
…but not happy with this legroom (personally speaking)


Boarding takes long and also the door remains open till after departure time. Hmm... When 15 minutes pass by and still no info I press the call button. Surprisingly immediately a female flight attendant comes and asks what I want. "Excuse me, but why don't we leave? It is long after departure time and you give no info till now?!". She looks not too friendly now, but replies that 2 passengers did not show up and they offload their baggages. Well in that case, I have more understanding, but info please!
Doors close 5 minutes later and immediately we have pushback too. The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control! WTF?! I don't believe these Spaniards anymore... They talk nonsense it seems. Different reasons for a delay, that is unprofessional or are they hiding the real reason?

We leave and taxi quickly via a shortcut to runway 35R for departure. By doing this, we surpass a Finnair and SN Brussels flight, so we make up some time here. With an estimated load of 85% we take off into the blue Italian sky again.


.
Pushback and taxi-out



.
Lining up the runway with Air One A320 departing ahead of us



.
Off we go!



.
easyJet is welcome at this remote terminal at MXP



.
Turning away on a different heading. Last view on Malpensa


During the flight I notice several times the smell of cigarette, obviously this meant a smoking cockit crew (!), this also happened to me on UX before years ago. It is so bad bahaviour, so unprofessional. The bad air will be spread further back in the cabin via the airconditioning systems. Crew should know this, there is no way to hide.

UX: stop telling passengers that all your flights are strictly non-smoking! As long as your crew can't follow the rules, don't bother your passengers please. But for me personally this means to fly another airline next time. It's a poor show you are performing here.

The service is given halfway the flight, but basically is an buy-on-board concept, lowcost style here, with ridiculous prices on top of that. Still, I felt a bit hungry, and decided for a EUR 5.50 vegetable/tuna sandwich. With the possibility of creditcard payments, shown on the backside of the menu, I provide the crew with my Amex Gold card. But to my surprise, the male F/A turns back and request a Visa card instead!
Well, firstly I don't have Visa, secondly there was no way to provide any other means of payment under these rude circumstances. Very unprofessional, once again!
The sandwich was good enough though. By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you  

.
Sandwich pack for EUR 5.50



.
Cheap because not complimentary… EUR 2.50 if you want to take it home?!



.
Blue skies all around on this flight. I love it!



.
Oh, and this should be MRS


The flight is continuing smoothly, and 30 minutes before landing the crew announces gate numbers for all Skyteam connecting flights. Mainly UX and AM flights here, also my flight to AMS. I write down a note: gate B8. Well, the crew English language skills are not clear enough since the gate was finally D82.

Before landing, on runway 33R, standard the turbulence experience, mechanical turbulence caused by the wind flow over the rough terrain plus the high temperatures resulting in rising airflow. It is a characteristic for flying into MAD.


.
Wasting landscape and money here in Spain. What else is new…font>



.
Needed? Or Prestige? Bridges and tunnels… wasted money it seems to me!



.
Also Spain for you: roads unfinished and for nothing…


After landing it takes about 10 more minutes till we arrive at the old terminal. Interesting to hear the Welcome to Madrid Barajas. We've landed on time message. Because we are clearly 15 minutes late! No fanfare for you guys!


.
Parking is next to this beautiful Boeing 757-200



.
After deplaning, a last view on the 737 that flew me in


I disembark and notice that this aircraft was doing the next flight to ORY. For me, something smaller and newer on schedule, in the form of an Embraer 195. It was indeed this type I saw at my gate.


.
The terminal is not so bad overhere



.
But near the boarding gate is gets really boring and sterile though


How nice to see on the FIDS here in Spain that we start boarding from 13:56. I like details, I like being exact. But you all know that nobody could make sure that we make this time, so I board from 14:10, 15 minutes later then expected.


.
The expected Embraer 195 for me, with something big from Ireland around


MAD-AMS
Flight: UX1093 /16AUG12
STD 14:35 ATD 14:34
STA 17:00 ATA 16:58
A/C: EC-LLR (Embraer 195)
S/N: 04A (Economy class/Y)


View Large View Medium
Click here for bigger photo!

Photo © Fayaz Rasac



Priority boarding is taking place, I was the first one boarding, and even friendly greeted when I step onboard of this 1 year old Embraer. It looks good, also inside in good conditioning. Small 'hail' drops from the airconditioning on my head and shirt.


.
The legroom is OK, state of interior very nice and new


Boarding is finished on time, a nearly full house in Economy Class, 4 or 5 people in Business Class. Next to me an older Dutch lady, friendly but no talking.

Legroom is a bit better here compared to the 737, seats more slimline type, making the difference. Plus the bonus of 2-2 layout on these cute jets.

Departure is on schedule here, and since runway use did change, we taxi very shortly only to runway 15R for takeoff. The initial climb -as expected- a bit uncomfortable, but nothing serious. I see a large aircraft is ready to depart from Torrejón Air Base. I thought to recognize the shape of an Ilyushin Il-76, and when I follow the takeoff roll, it seems to use the maximum lenght of runway possible. No surprise, on hot days especially.


.
Taxiing out to the runway with this interesting Orbest A330 passing along



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EC-FGH being stripped at MAD. Ex Iberia (as you might have noticed)



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Airborne again, destination Amsterdam!



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Some more aircraft for sale or stripping?



.
Beautiful colours below…


The flight continues smoothly all way and while I listen to some songs on my iPad, and write a bit more on this report, I look out of my window from time to time. It gets cloudy over France, but around Paris clearer skies again since the captain even points out that the city would be visible on the righthand side. Bummer!


.
Westcoast of France


Service on this over 2 hour flight is non existing, the same overpriced buy on board menu is available. I decide not to spend more money, grab some of my emergency food aka a candybar from my bag and still have some water. The crew seems friendly though when they do their job.

Above the Antwerp area an announcement is made about our landing, which would be on runway 18R according the captain, weather is good and 29°C and we would fly along the coast. I am seated on the left side and therefore get views on the Southwestern islands of the Netherlands, the famous Delta Works with sluices, dams, and storm surge barriers. Did you know these construction is one of the seven wonders of the ancient world, recognized as such by the American Society of Civil Engineers (ASCE)? Also the recently finished Maasvlakte 2, newly reclaimed land which will host expansion of the Port of Rotterdam. After the aforementioned Delta Works, these is the biggest civil engineering project ever since in The Netherlands. I recently cycled this area and it's impressive.


.
Deltaworks to protect my country against rising water and high tide



.
Maasvlakte 2 – newly reclaimed and future seaport extension for Rotterdam



.
StenaLine getting along side in Hook of Holland, arriving from Harwich.



.
Passing the Dutch coastline and overflying the city of Castricum



.
My country can look beautiful from above!


Well, not much later the Embraer is turned in for approach and finals for the 'Polderbaan' or 18R, landing is smoothly a little later.
The cabin crew welcomes us to Amsterdam and we taxi for about 15 minutes to our gate at the C-concourse. Finally I clock off this flight just on schedule, so it's a good performance here.


.
Back at Amsterdam Schiphol. Old and new control tower. Also my old office building (and MH017’s)


I am on a train home just 15 minutes later and made me realize that I enjoyed these 2 days a lot. Special thanks for Robert for great company, to Nicholas to find the routing on UX. And despite my sometimes bold opinion about some subjects, I can say that I still like Italy a lot!

Thanks for reading, and feel free to drop me a comment, which is of course always appreciated!  

Regards
Eric   

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: Luxair747SP
Posted 2012-09-04 12:59:20 and read 10381 times.

Hi Eric,

Nice report about UX,

Their service doesn't look too good with them having BoB now too.
I still remember that they handed out those sandwiches for free some years ago, but these are the times.
Your pictures are just stunning and crystal clear.
Was a pleasure to read!!
Thanks a lot for sharing  

Cheers
Johannes

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: gabrielchew
Posted 2012-09-04 13:08:37 and read 10346 times.

Good timing for this report Eric....I'm flying ex MXP next week, and about to buy my first UX ticket!

Quoting airbuseric (Thread starter):
Doors close 5 minutes later and immediately we have pushback too. The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control! WTF?! I don't believe these Spaniards anymore... They talk nonsense it seems. Different reasons for a delay, that is unprofessional or are they hiding the real reason?

Hmmm, it seems that you were given the real reason first, but the second reason is provides the customers with a focal point for their anger that has nothing to do with UX!

Quoting airbuseric (Thread starter):
By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you

What? I assume that this is the price when it is for sale in news agents...otherwise how can they patrol it?

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: EBBRbased
Posted 2012-09-04 13:09:29 and read 10344 times.

Quoting airbuseric (Thread starter):
The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control! WTF?! I don't believe these Spaniards anymore... They talk nonsense it seems. Different reasons for a delay, that is unprofessional or are they hiding the real reason?

Why always automatically assume somebody must be lying!? It is very well possible that they had to look for luggage of missing passengers, and because of that they missed their slot so they had to wait for a new slot... (i.e. ATC delay on top of an operational delay)

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: rogerbcn
Posted 2012-09-04 13:19:45 and read 10306 times.

Hola Eric!

Nice to see your report on UX, crisp pictures are your trademark.... beautiful.

Let's get to the issues:

Quoting airbuseric (Thread starter):
"Excuse me, but why don't we leave? It is long after departure time and you give no info till now?!". She looks not too friendly now, but replies that 2 passengers did not show up and they offload their baggages. Well in that case, I have more understanding, but info please!
Doors close 5 minutes later and immediately we have pushback too. The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control! WTF?! I don't believe these Spaniards anymore...

Spanish airlines have yet to realize that the people sitting on the airplane seats are customers, they have paid for their tickets and they deserve being addressed with respect, getting information about what is going on and not a nuisance for the workers on the plane; sometimes, at home, eager fliers all my family, usually described their service as if we were doing them a favor to fly their airline, IB most of the times back then. But it seems they have not changed that much.

That being said, I have a friend who recently flew UX form BCN to TFN; he was asked if he could change his seat so a couple could sit together, he obliged and was taken to an emergency exit and, in flight, offered by the FA all food and drinks for free, so it is not that bad all the time. Some of them are learning, hope the attitude spreads   Let's be positive!

I love the E95, I have recently flown one and they are really cute little machines taking you comfortably... it was AC J, so I guess that helped a lot!

That 757-200, EC-HDS, you saw is owned by Privatair and does mostly charter flights for other airlines: Jet2, Jet4you... BTW, that very plane took the Spanish Football team back from INN four years ago when they won the first Eurocoup back in 2008.

Thanks for the report and keep the coming.

Salut!

Roger F

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: AlwaysOnAPlane
Posted 2012-09-04 13:45:04 and read 10241 times.

Hi Eric.

Nice to read this part of your skyteam story. Well UX looks very middle of the road what with the buy on-board catering and so-so crew. I do however love the look of this E95 both outside and inside. I have said before that I'm a fan of this 2+2 seating and the feeling aboard these birds. The seat looks comfy and correctly aligned with the window.

Kudos with the picture taking as ever Eric. Really nice.

Cheers, Lee.

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: MFC
Posted 2012-09-04 14:13:24 and read 10173 times.

Quoting airbuseric (Thread starter):
Needed? Or Prestige? Bridges and tunnels… wasted money it seems to me!

Those highways are needed (you can see pretty much traffic on them), in Madrid little things have been done without necessity.

Otherwise, nice trip report. I got shocked about they charged for the magazine, I think it might be deterrent, mainly because I don't see the FAs verifying that anybody takes the magazine without paying. They are FAs, not guards.

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: starrymarkb
Posted 2012-09-04 14:16:33 and read 10159 times.

The 757 looks like it's still in Britannia livery

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: rogerbcn
Posted 2012-09-04 14:26:21 and read 10136 times.

Sorry Eric!

Quoting rogerbcn (Reply 4):
is owned by Privatair

I meant Privilege Style. In fact they own 2 757-200s and 1 E145.

Roger

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: LH4116
Posted 2012-09-04 14:46:13 and read 10093 times.

Hoi Eric, nice report!

Quoting airbuseric (Thread starter):
Air Europa, Skyteam member, offered the best oneway fare for about 70 euro’s per leg including qualifying status segments for me.

I'm making the bold assumption here that all fare classes for UX qualify for mileage? After all FB is their FFP.

Quoting airbuseric (Thread starter):
First join in for shopping before getting at your gate

Did you get some Bailey's for home?

Quoting airbuseric (Thread starter):
Well, it takes 15 minutes before they do real boarding, but they enforce the priority boarding here also strictly.

That's good. It was also the case when I flew from MXP. They strictly enforced priority boarding, and passengers obliged. Ironically enough, the boarding scene at MXP made ARN look like a zoo.

Quoting airbuseric (Thread starter):
…but not happy with this legroom (personally speaking)

To me I'm sure that would've more than enough legroom. From the side it looks quite generous.

Quoting airbuseric (Thread starter):
I don't believe these Spaniards anymore... They talk nonsense it seems.

Well isn't that a bit of a bold and generalizing statement? Not all spaniards talk nonsense, you know  
Quoting airbuseric (Thread starter):
I provide the crew with my Amex Gold card. But to my surprise, the male F/A turns back and request a Visa card instead!

AMEX isn't a "standard" card you know. Also here, not that many places take it, and besides UX is allegedly a LCC, so having AMEX with their ripoff charges would not be an option for them I think.

Quoting airbuseric (Thread starter):
Well, firstly I don't have Visa, secondly there was no way to provide any other means of payment under these rude circumstances. Very unprofessional, once again!

How about your MasterCard® That should've worked too...

Quoting airbuseric (Thread starter):
Parking is next to this beautiful Boeing 757-200

It's beautiful indeed! Looks like a private plane to me!

Quoting airbuseric (Thread starter):
and still have some water.

How did you manage to get that? You snuck it through security?

"Wheels Up!"
//Jonas

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: roberts87
Posted 2012-09-05 00:23:34 and read 9768 times.

Hey Eric, nice report again! I concur with the mixed feelings about UX. The smoking crew is amazing! And very steap prices indeed too. Great weather for flying though, loved the high-quality pictures!

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: deltamartin
Posted 2012-09-05 01:48:10 and read 9666 times.

Hi Eric!

Nice report, also good to read that your latest UX experience wasn't too bad! Their Embraer does indeed look like a fairly comfortable ride.
Shame about smelling smoke in the cabin. These things should not happen.

Quoting airbuseric (Thread starter):
Lightblue leather look, comfortable but for me limited legroom unfortunately.

SAS picked up a couple of 737-800 destined for Air Europa, these birds have the same interior. I flew two of them last week, both flights were on emergency exit rows so I can't comment on the legroom, but the seat itself was indeed comfortable.

Martin

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: Knightsofmalta
Posted 2012-09-05 03:28:13 and read 9546 times.

Hi Eric

Interesting continuation of your trip around southern Europe. I must say I'm kind of relieved that I'm not the only one who thinks Air Europa aren't really such a valuable addition to the Sykteam alliance. Having said that, at the end of the day, if I had the choice I think I would still pick Air Europa over Iberia. They're even worse!

Thanks for posting.

Cheers,
William

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: LXM83
Posted 2012-09-05 07:01:43 and read 9366 times.

Hi again

The UX part was a good read, too. Love the episode with the smoking cockpit crew. Not the way it should be.

Quoting airbuseric (Thread starter):
I like details, I like being exact.
Quoting airbuseric (Thread starter):
so I board from 14:10, 15 minutes later then expected

So that would be only 14 minutes later....  

Thanks for your report and best regards, LXM83

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: airbuseric
Posted 2012-09-05 09:59:36 and read 9211 times.

Hi all,
thank your for these replies already!

Quoting Luxair747SP (Reply 1):
Their service doesn't look too good with them having BoB now too.

Like SAS, and former JK in Star Alliance...  
Quoting Luxair747SP (Reply 1):
Your pictures are just stunning and crystal clear.
Was a pleasure to read!!

Thanks Johannes!

Quoting gabrielchew (Reply 2):
I'm flying ex MXP next week, and about to buy my first UX ticket!

Good to know Gabriel, and sure about UX?

Quoting EBBRbased (Reply 3):
Why always automatically assume somebody must be lying!? It is very well possible that they had to look for luggage of missing passengers, and because of that they missed their slot so they had to wait for a new slot...

We had no slot/CTOT assigned. When doors closed we almost immediately left. This had nothing to do with ATC.
See here which is exactly my idea about this happening >>

Quoting gabrielchew (Reply 2):
Hmmm, it seems that you were given the real reason first, but the second reason is provides the customers with a focal point for their anger that has nothing to do with UX!

  

Quoting gabrielchew (Reply 2):
What? I assume that this is the price when it is for sale in news agents

No airline sells their inflight mags at newsagents, have you ever seen it? It's just stupid to mention a price on it, instead of saying 'your complimentary copy' or just nothing at all.

Quoting rogerbcn (Reply 4):
Spanish airlines have yet to realize that the people sitting on the airplane seats are customers, they have paid for their tickets and they deserve being addressed with respect, getting information about what is going on and not a nuisance for the workers on the plane

Indeed, something I also feel on Spanish companies these days.

Quoting rogerbcn (Reply 4):
That 757-200, EC-HDS, you saw is owned by Privatair and does mostly charter flights for other airlines: Jet2, Jet4you... BTW, that very plane took the Spanish Football team back from INN four years ago when they won the first Eurocoup back in 2008.

Good informations. Gracias!

Quoting AlwaysOnAPlane (Reply 5):
I do however love the look of this E95 both outside and inside. I have said before that I'm a fan of this 2+2 seating and the feeling aboard these birds. The seat looks comfy and correctly aligned with the
window.

Fully agree Lee. Though I didn't like the KLM ones particularly the seat. I like the BA examples a lot, as I did EN's.

Quoting MFC (Reply 6):
Those highways are needed (you can see pretty much traffic on them), in Madrid little things have been done without necessity.

I immediatly believe so MFC but I mean, why all these roads seperated from eachother in such a small area. Better combine? It's a waste of landscape it seems. Why the bridges and tunnels? So expensive but looks like prestige. If they took another location for the road, it could've been cheaper (maybe). Just I thought about these things.

Quoting starrymarkb (Reply 7):
The 757 looks like it's still in Britannia livery

Indeed, almost similar!

Quoting LH4116 (Reply 9):
I'm making the bold assumption here that all fare classes for UX qualify for mileage? After all FB is their FFP.

Jonas, having the assumptions you seems to have lately is not always a good thing. I don't know about the fare classes on UX, they both qualified. But e.g. AZ is in the same alliance but not all classes validate.

Quoting LH4116 (Reply 9):
Did you get some Bailey's for home?

No.

Quoting LH4116 (Reply 9):
Well isn't that a bit of a bold and generalizing statement? Not all spaniards talk nonsense

'These Spaniards' is something different then 'all Spaniards' I think.

Quoting LH4116 (Reply 9):
AMEX isn't a "standard" card you know. Also here, not that many places take it, and besides UX is allegedly a LCC, so having AMEX with their ripoff charges would not be an option for them I think.

Amex is a standard card. A quality card. Much better then Visa or MC for me. This is a card with high service level for me being a customer.

Aside from that, UX shows the Amex logo on both their menu and inflight sales pages. So NO discussion about it. They accept it or I don't pay/don't purchase. It's their problem, not mine.

Quoting LH4116 (Reply 9):
How about your MasterCard® That should've worked too...

I have my own preferences. It's not up to them to decide which card I use.

Quoting LH4116 (Reply 9):
How did you manage to get that? You snuck it through security?

Yes, as you have read in part 1, FCO security let me pass with the bottle.

Quoting roberts87 (Reply 10):
I concur with the mixed feelings about UX. The smoking crew is amazing! And very steap prices indeed too.

Indeed, higher prices, also onboard menu not so attractive.

Quoting deltamartin (Reply 11):
Shame about smelling smoke in the cabin. These things should not happen.

And exactly on UX before it happened. Means, it happens every day on this airline. Quite sad when you think of it  
Quoting deltamartin (Reply 11):
SAS picked up a couple of 737-800 destined for Air Europa, these birds have the same interior. I flew two of them last week, both flights were on emergency exit rows so I can't comment on the legroom, but the seat itself was indeed comfortable.

That's interesting. I flew before on EC-IXE, a SAS 737-800 operating for UX. But it had the UX interior. What is up with the relation between SK and UX btw. They had similar deals with the 737-600s?

Quoting Knightsofmalta (Reply 12):
I must say I'm kind of relieved that I'm not the only one who thinks Air Europa aren't really such a valuable addition to the Sykteam alliance. Having said that, at the end of the day, if I had the choice I think I would still pick Air Europa over Iberia. They're even worse!

William, spot on! I fully agree on that. Spanish aviation has -sorry to say- nothing interesting to offer these days quality-wise  
Quoting LXM83 (Reply 13):
The UX part was a good read, too. Love the episode with the smoking cockpit crew. Not the way it should be.

Thank you.

Quoting LXM83 (Reply 13):
So that would be only 14 minutes later....

LOL, sure I should take better care   It's not always that exact with me though... I try!

Regards
Eric

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: PlaneHunter
Posted 2012-09-05 10:35:48 and read 9174 times.

Hi Eric,

another great report with high-quality pictures, really enjoyable stuff from the beginning to the end! Would be great to see reports from you more often again. Yes, I know...lack of time. Same problem here.

UX is not an airline which I would want to fly anytime soon again. I once got a 738 leased from SK which wasn't too bad on the short hop from BCN to MAD. The E-Jet on the PMI-ALC sector was nice, but nothing special either. I wasn't impressed by the crews either. But I guess UX is still better than IB...which is not hard to achieve.

Quoting airbuseric (Thread starter):
Doors close 5 minutes later and immediately we have pushback too. The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control! WTF?! I don't believe these Spaniards anymore... They talk nonsense it seems. Different reasons for a delay, that is unprofessional or are they hiding the real reason?

Now that's ridiculous - they should stop spreading lies!

Quoting airbuseric (Thread starter):

During the flight I notice several times the smell of cigarette, obviously this meant a smoking cockit crew (!), this also happened to me on UX before years ago. It is so bad bahaviour, so unprofessional. The bad air will be spread further back in the cabin via the airconditioning systems. Crew should know this, there is no way to hide.

Ha, that reminds me of the captain of an IB DC-9 on the BCN-PMI hop many years ago...he was also smoking inflight.

Quoting airbuseric (Thread starter):
The service is given halfway the flight, but basically is an buy-on-board concept, lowcost style here, with ridiculous prices on top of that. Still, I felt a bit hungry, and decided for a EUR 5.50 vegetable/tuna sandwich. With the possibility of creditcard payments, shown on the backside of the menu, I provide the crew with my Amex Gold card. But to my surprise, the male F/A turns back and request a Visa card instead!
Well, firstly I don't have Visa, secondly there was no way to provide any other means of payment under these rude circumstances. Very unprofessional, once again!

5,50 Euro for that sandwich? Wow, that's what I call a rip-off.

Quoting airbuseric (Thread starter):
By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you

Excuse me? Unbelievable. Who would want to pay for that? And how do they control it?

Quoting airbuseric (Thread starter):
Parking is next to this beautiful Boeing 757-200

Beautiful? Well, the 757 is nice, but the paintscheme is horrible IMO.

Quoting airbuseric (Thread starter):
But near the boarding gate is gets really boring and sterile though

At least you can enjoy nice views there.


PH

[Edited 2012-09-05 10:36:10]

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: MFC
Posted 2012-09-05 14:53:27 and read 8924 times.

Quoting airbuseric (Reply 14):
I immediatly believe so MFC but I mean, why all these roads seperated from eachother in such a small area. Better combine? It's a waste of landscape it seems. Why the bridges and tunnels? So expensive but looks like prestige. If they took another location for the road, it could've been cheaper (maybe). Just I thought about these things.

I have tried to locate the highways in Google Maps and I haven't been able to, but it seems to be a crossroads. One of them is actually a railroad, bridges and tunnels are needed because slope and direction variations are very restrictive in high speed trains and highways, as well as to avoid towns and other things. In engineering costs always matter and anything is done without a reason.

In any case you are right, there is a lot of wasted money in infrastructures in Spain: the amount of underutilized airports is a real shame...

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: debonair
Posted 2012-09-06 00:29:12 and read 8764 times.

Quoting rogerbcn (Reply 4):
That 757-200, EC-HDS, you saw is owned by Privatair and does mostly charter flights for other airlines: Jet2, Jet4you...
Quoting rogerbcn (Reply 8):
I meant Privilege Style. In fact they own 2 757-200s and 1 E145.

This summer season one B757 and the sole E145 are lsd to AIR EUROPA, flying selected flights like FCO.

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: Hywel
Posted 2012-09-06 04:00:14 and read 8693 times.

Great trip report and you took lots of nice photos  

I flew Air Europa from LGW-MAD last year, on an E195. I read many bad reviews before booking but decided to try them just because of the cheap fare (I think I paid €63 one-way), plus I'd flown the E190 but not E195.

They weren't too bad... my flight was on-time, the aircraft was new, the seats were comfortable. My only complaint was that when the cabin crew came around with food/drinks for sale, they ignored me! I don't speak any Spanish so I asked in English "do you have any beer?", they stared at me and then moved on to the aisle behind, without even replying. When they came back I asked again, this time if I could buy a Coca-Cola, and they still ignored me. I was thirsty by the time we landed  Sad

The pilot and cabin crew announcements were both completely unintelligible in English too, so I guess none of the crew really spoke it. One of my friends is an air traffic controller in the London area and he told me that he always struggles to communicate with Air Europa's pilots due to their poor English. In fact he gave me a "blacklist" of airlines that can't speak it well  Wink

[Edited 2012-09-06 04:02:40]

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: sultanils
Posted 2012-09-06 07:48:09 and read 8576 times.

Hello Eric,

Many thanks for this nice review on Air Europa. I have a (short) not too good experience with this airline as well, mainly concerning the big delay back then and the lack of legroom on the B738. I must say however we were well informed by the cockpit crew concerning the delay, there was no misleading information like in your case. Also the crew was mediocre friendly. There was a scene with an infant going crazy and they managed to calm the situation down, which was much appreciated.

Quoting airbuseric (Thread starter):
The purser is now on the intercom, makes apologies for the delay caused by Milan ATC control!

This is definitely misleading info. It’s always easier to blame outside sources of course...

Quoting airbuseric (Thread starter):
easyJet is welcome at this remote terminal at MXP

I’ve been there once and preferably not again soon, the place is a dump.

Quoting airbuseric (Thread starter):
By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you

So what happens if you decide to nick it? Will they notice and send you the bill  

Quoting airbuseric (Thread starter):
The terminal is not so bad overhere

That looks like T3, no? It indeed is the better one of T1, T2 and T3.

Quoting airbuseric (Thread starter):
Some more aircraft for sale or stripping?

Most probably the latter I guess.

Quoting airbuseric (Thread starter):
Did you know these construction is one of the seven wonders of the ancient world

Of the ancient world  Wow!

Quoting airbuseric (Thread starter):
I can say that I still like Italy a lot!

And what about Spain 

Sultanils

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: MSS658
Posted 2012-09-06 22:53:33 and read 8433 times.

Hi Eric

Good report and great pics.
UX is not one of the best ones out there, as any spanish carrier perhaps.
It can clearly been seen that they do lack quite a bit. Legroom looks cramped as well
The E195 looks a bit better on the other side.

Greetings
Marc

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: The777Man
Posted 2012-09-07 00:47:08 and read 8413 times.

Hi Eric !

Thanks for a great report with great pictures !

At least the second flight on UX was better than the first....

It seems to me that they are okay as long as one fly on an ERJ-195 and not expecting any meal service.

Quoting airbuseric (Reply 14):
No airline sells their inflight mags at newsagents, have you ever seen it?

I heard that Delta recently started selling their magazine at retailers but probably only in the US.

Looking forward to your next report!

The777Man

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: adamspotter
Posted 2012-09-07 16:16:27 and read 8266 times.

Hi there Eric,

Nice to see your return journey to AMS online. Another great report with beautiful and crisp pictures, love them!
Was actually planning to try out Air Europa but after reading this report I dont think I''ll bother..

Quoting airbuseric (Thread starter):
Turning away on a different heading. Last view on Malpensa

Great catch, great shot

Quoting airbuseric (Thread starter):

During the flight I notice several times the smell of cigarette, obviously this meant a smoking cockit crew (!),

wow, that is crazy. How unprofessional!

Quoting airbuseric (Thread starter):
Still, I felt a bit hungry, and decided for a EUR 5.50 vegetable/tuna sandwich

5.50EUR, that is very very overpriced! What a rip-off..

Quoting airbuseric (Thread starter):
Cheap because not complimentary… EUR 2.50 if you want to take it home?!

How can they charge for their inflight magazine? wow, not that they can patrol it though..

Quoting airbuseric (Thread starter):
Oh, and this should be MRS

Another great catch, oh the joy of flying under a clear blue sky!

Quoting airbuseric (Thread starter):
My country can look beautiful from above!

Totally agree with you there!

Take care,

Brendan

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: FlyingFinn76
Posted 2012-09-08 09:27:26 and read 8089 times.

Hiya Eric,

Good to read the second part too. Air Europa looks just like I remember it was - not very good. I flew it twice on BCN-MAD, unfortunately ending on 738s both times (the second one was supposed to be an E-195, congrats on that). Bad legroom, cheap fares and rather indifferent crew. A completely forgettable experience. Sure I would fly them again if the fare is right and there are no better alternatives but that's about it...

Quoting airbuseric (Thread starter):
Air Europa, Skyteam member, offered the best oneway fare for about 70 euro’s per leg including qualifying status segments for me.

That's an okay fare for such a long detour. Well unless you ask Jonas, of course!

Quoting airbuseric (Thread starter):
Lightblue leather look, comfortable but for me limited legroom unfortunately. The seat next of me remains vacant on this flight.

Yeah, these seats look nice but the legroom is quite horrible.

Quoting airbuseric (Thread starter):
"Excuse me, but why don't we leave? It is long after departure time and you give no info till now?!". She looks not too friendly now, but replies that 2 passengers did not show up and they offload their baggages. Well in that case, I have more understanding, but info please!

Argh, I hate it when this happens. Such blatant underestimation of the passengers by the crew, not good at all. Just be up front and honest about everything and you earn my respect. Simple as that.

Quoting airbuseric (Thread starter):
Lining up the runway with Air One A320 departing ahead of us

Hah, just booked a flight on one of these 15 minutes ago!

Quoting airbuseric (Thread starter):
The sandwich was good enough though. By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you  
Quoting airbuseric (Thread starter):
Sandwich pack for EUR 5.50

That tuna sandwich looks nice - love tuna, but I'm with PH here, that sounds a bit steep for it. Then again you'd pay the same in a Finnish train.

Quoting airbuseric (Thread starter):
Cheap because not complimentary… EUR 2.50 if you want to take it home?!

What? Are they out of their freaking mind?

Quoting airbuseric (Thread starter):
Needed? Or Prestige? Bridges and tunnels… wasted money it seems to me!

Well I know all about the infrastructure building craze Spain went thru during the last ten years but I think these highways here might actually serve a purpose.

Quoting airbuseric (Thread starter):
Also Spain for you: roads unfinished and for nothing…

You can see they were planning to build houses there before the economy nosedived.

Quoting airbuseric (Thread starter):
The terminal is not so bad overhere

Yes, the T3 end is quite okay. The same cannot be said about T1/2 though.

Quoting airbuseric (Thread starter):
It looks good, also inside in good conditioning. Small 'hail' drops from the airconditioning on my head and shirt.

Hmm, those seats look quite nice.

Quoting airbuseric (Thread starter):
Some more aircraft for sale or stripping?

Future cans of San Miguel...  
Quoting airbuseric (Thread starter):
Beautiful colours below…

Nice. I love the rugged beauty of the Spanish interior from the air.

Quoting airbuseric (Thread starter):
Deltaworks to protect my country against rising water and high tide

Well, your country seems to have its fair share of massive infrastructure projects too...

Quoting airbuseric (Thread starter):
Maasvlakte 2 – newly reclaimed and future seaport extension for Rotterdam

It is always hard for me to comprehend the need to reclaim land from the ocean - living in a vast country of which 95% is empty you tend to have a lot of space for any projects...

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: FLIEGER67
Posted 2012-09-08 10:16:24 and read 8066 times.

Hoi, Eric,

finally I am up here to catch with the interesting stories.
Like you´re example, together with nice pictures.
I will be in MAD also in a couple of weeks to check Helitt.

Greetings,
Markus(FLIEGER67)

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: taichen
Posted 2012-09-08 11:55:31 and read 8030 times.

Well, Air Europa is certainly not the best of airlines but still I think you were a bit pickish with some details.
About the magazine : it is free, yours to keep, as it clearly says in the picture you posted ("ejemplar gratuito para el viajero"). I think there is some weird law in Spain that every magazine has a cover price even when it is handed out for free, but again Iberia does not print the price on it, true. Also I think Lufthansa also had a tag price on its magazine a while ago ??

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: gabrielchew
Posted 2012-09-08 14:56:57 and read 7963 times.

Quoting airbuseric (Reply 14):
No airline sells their inflight mags at newsagents, have you ever seen it? It's just stupid to mention a price on it, instead of saying 'your complimentary copy' or just nothing at all.

I think SK sell their Scanorama magazine for about EUR10 in bookshops...I think I saw that posted somewhere...ask the Finn, might have been in his report

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: FlyingFinn76
Posted 2012-09-09 04:21:42 and read 7839 times.

Quoting gabrielchew (Reply 26):
I think SK sell their Scanorama magazine for about EUR10 in bookshops...I think I saw that posted somewhere...ask the Finn, might have been in his report

Yes, it was mentioned in one of my reports but this is not exactly true. They sell a magazine called "Scanorama Portfolio" which is "inspired by" their inflight magazine Scanorama and written by the same people. The price is about that and I think it comes out twice per year. A rather nice read actually - but then again I've always liked Scanorama a lot anyway.

Oh and I pick up my copies from the SAS lounges, no way I'm shelling out money for it!  

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: infodesk
Posted 2012-09-17 11:27:27 and read 7417 times.

Hi Eric,

Great to read about the continuation of your trip. That was a good 2 days of flying, although a shame that UX had to disappoint on day 2. Really hard to believe they merit being a Skyteam member after what I’ve read.

Quoting airbuseric (Thread starter):
Lightblue leather look, comfortable but for me limited legroom unfortunately. The seat next of me remains vacant on this flight

Good to see those big comfy leather seats, they’re my favourite. Shame the legroom was so poor though, that spoils it all again.

Quoting airbuseric (Thread starter):
During the flight I notice several times the smell of cigarette, obviously this meant a smoking cockit crew (!), this also happened to me on UX before years ago. It is so bad bahaviour, so unprofessional

Terrible behaviour. I think for me this would be a reason never to use the airline again.

Quoting airbuseric (Thread starter):
The sandwich was good enough though. By the way, they priced their inflight magazine at EUR 2.50 just in case you want to take it with you

Ridiculous. I guess they just do it to give you a guilty conscience if you take it, there’s no way they can enforce it.

Quoting airbuseric (Thread starter):
Oh, and this should be MRS

Always looks fantastic from the air

Quoting airbuseric (Thread starter):
Westcoast of France

Another gorgeous photo. Just like the Caribbean.

Happy flying
Infodesk   

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: OA260
Posted 2012-09-20 05:44:18 and read 7134 times.

Hey Eric  

Great report and sorry for the long delay in replying. Been crazy busy these last few weeks. Hard to get a chance to read through all these reports .

Lovely photos and nice to see some sun . Not much of that here in Ireland and its getting cold .   

Looking forward to the next report  

Regards

Philip  

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: anstar
Posted 2012-09-20 10:10:30 and read 7070 times.

Quoting airbuseric (Thread starter):
During the flight I notice several times the smell of cigarette, obviously this meant a smoking cockit crew (!), this also happened to me on UX before years ago. It is so bad bahaviour, so unprofessional. The bad air will be spread further back in the cabin via the airconditioning systems. Crew should know this, there is no way to hide.

How do you know it was coming from the cockpit and not from something else?

Quoting airbuseric (Thread starter):
I provide the crew with my Amex Gold card. But to my surprise, the male F/A turns back and request a Visa card instead!

I believe this is due to the fact that with AMEX the crew have to manually enter in alot of details and it takes about 5 minutes. I had them refuse on a LPA flight but made them do ti after showing them the Menu and asking WHY they werent taking AMEX. On the connecting flight a member of crew was umming and arring and told me it takes a long time for them to enter the details...

Quoting airbuseric (Thread starter):
Small 'hail' drops from the airconditioning on my head and shirt.

Ive had drops on KL from LHR-AMS too on the Embraer.

Overall I liked the Embraer with them but the 738 the seats were too cramped... but in regards to service 10 x better than Iberia.

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: airbuseric
Posted 2012-09-21 02:42:15 and read 6944 times.

Hi guys, and infodesk  

Thanks for your further replies!

Quoting PlaneHunter (Reply 15):
Would be great to see reports from you more often again. Yes, I know...lack of time. Same problem here.

Working on it, you know

Quoting PlaneHunter (Reply 15):
UX is not an airline which I would want to fly anytime soon again. I once got a 738 leased from SK which wasn't too bad on the short hop from BCN to MAD. The E-Jet on the PMI-ALC sector was nice, but nothing special either. I wasn't impressed by the crews either. But I guess UX is still better than IB...

Agree!

Quoting MFC (Reply 16):
I have tried to locate the highways in Google Maps and I haven't been able to, but it seems to be a crossroads. One of them is actually a railroad, bridges and tunnels are needed because slope and direction variations are very restrictive in high speed trains and highways, as well as to avoid towns and other things. In engineering costs always matter and anything is done without a reason.

You're right. It's just an impression I have about Spain and what I got when I noticed this view.

Quoting MFC (Reply 16):
In any case you are right, there is a lot of wasted money in infrastructures in Spain: the amount of underutilized airports is a real shame...

  

Quoting debonair (Reply 17):
This summer season one B757 and the sole E145 are lsd to AIR EUROPA, flying selected flights like FC

Interesting info. Would've been a nice catch. Shame summer is over soon  
Quoting Hywel (Reply 18):
I flew Air Europa from LGW-MAD last year, on an E195. I read many bad reviews before booking but decided to try them just because of the cheap fare (I think I paid €63 one-way), plus I'd flown the E190 but not E195.

For these prices I would give UX another try.

Quoting Hywel (Reply 18):
They weren't too bad... my flight was on-time, the aircraft was new, the seats were comfortable. My only complaint was that when the cabin crew came around with food/drinks for sale, they ignored me! I don't speak any Spanish so I asked in English "do you have any beer?", they stared at me and then moved on to the aisle behind, without even replying. When they came back I asked again, this time if I could buy a Coca-Cola, and they still ignored me. I was thirsty by the time we landed

Ouch, that does sound bad!

Quoting sultanils (Reply 19):
I’ve been there once and preferably not again soon, the place is a dump.

Oh, and I'm booked on an easyJet to MXP as starter for the AZ-run in January iirc

Quoting sultanils (Reply 19):
And what about Spain

I like Spain also. And Greece  
Quoting MSS658 (Reply 20):
UX is not one of the best ones out there, as any spanish carrier perhaps.
It can clearly been seen that they do lack quite a bit. Legroom looks cramped as well
The E195 looks a bit better on the other side.

Spot on Marc!

Quoting The777Man (Reply 21):
It seems to me that they are okay as long as one fly on an ERJ-195 and not expecting any meal service.

I think that's indeed the best expectation to have and hoping for the Ejet

Quoting adamspotter (Reply 22):
Was actually planning to try out Air Europa but after reading this report I dont think I''ll bother..

It would be a new airline for you and also gives from Flying Blue miles, so why not... you'll survive the ride.

Quoting FlyingFinn76 (Reply 23):
Air Europa looks just like I remember it was - not very good. I flew it twice on BCN-MAD, unfortunately ending on 738s both times (the second one was supposed to be an E-195, congrats on that). Bad legroom, cheap fares and rather indifferent crew. A completely forgettable experience.

Indeed, also after my previous experience there was not much improvement.

Quoting FlyingFinn76 (Reply 23):
It is always hard for me to comprehend the need to reclaim land from the ocean - living in a vast country of which 95% is empty you tend to have a lot of space for any projects...

I think my country has a very good location. Everyone wants to be here  
Quoting FLIEGER67 (Reply 24):
I will be in MAD also in a couple of weeks to check Helitt.

Helitt, that sounds real interesting Markus!

... more in another post!

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: airbuseric
Posted 2012-09-21 03:01:30 and read 6941 times.

...

Quoting taichen (Reply 25):
Well, Air Europa is certainly not the best of airlines but still I think you were a bit pickish with some details.
About the magazine : it is free, yours to keep, as it clearly says in the picture you posted ("ejemplar gratuito para el viajero"). I think there is some weird law in Spain that every magazine has a cover price even when it is handed out for free, but again Iberia does not print the price on it, true. Also I think Lufthansa also had a tag price on its magazine a while ago ??

Indeed, I'm not a Spanish speaker, but it seems you're right about it. It's just weird to see a price on it.

Quoting infodesk (Reply 28):
although a shame that UX had to disappoint on day 2. Really hard to believe they merit being a Skyteam member after what I’ve read.

Bad apples in every alliance it seems these days.

Quoting OA260 (Reply 29):
Lovely photos and nice to see some sun . Not much of that here in Ireland and its getting cold

Winter is around the corner Philip. Same here now....  
Quoting anstar (Reply 30):
How do you know it was coming from the cockpit and not from something else?

Because nobody in the cabin/galley was smoking, and the cockpit is not surprising in that case when it's clearly sigarette smell.

Quoting anstar (Reply 30):
I believe this is due to the fact that with AMEX the crew have to manually enter in alot of details and it takes about 5 minutes. I had them refuse on a LPA flight but made them do ti after showing them the Menu and asking WHY they werent taking AMEX. On the connecting flight a member of crew was umming and arring and told me it takes a long time for them to enter the details...

Good info to know. But for me, as passenger and holder of the expensive AMEX cars, it's doesn't really matter whatever reason.

Quoting anstar (Reply 30):
Overall I liked the Embraer with them but the 738 the seats were too cramped... but in regards to service 10 x better than Iberia.

Agree with you. UX is better then IB.

Regards
Eric

Topic: RE: Mixed Feelings: Air Europa 737/E195 MXP-MAD-AMS
Username: akhmad
Posted 2012-10-25 10:42:16 and read 5702 times.

Hoi Eric,

Thanks for the nice insight review of AirEuropa!

Quoting airbuseric (Thread starter):
but they enforce the priority boarding here also strictly.

Good job!

Quoting airbuseric (Thread starter):
The seat next of me remains vacant on this flight.

What a relief with such tight legroom.

Quoting airbuseric (Thread starter):
2 passengers did not show up and they offload their baggages
Quoting airbuseric (Thread starter):
caused by Milan ATC control!

Did you tell them about the contradicting notifications?

Quoting airbuseric (Thread starter):
Well, firstly I don't have Visa, secondly there was no way to provide any other means of payment under these rude circumstances.

I assume, you pointed him out at the AMEX logo which made him accept your AMEX anyway, didn’t you?

Quoting airbuseric (Thread starter):
Some more aircraft for sale or stripping?

Please, send those MD’s to Semarang!

Quoting airbuseric (Thread starter):
Did you know these construction is one of the seven wonders of the ancient world, recognized as such by the American Society of Civil Engineers (ASCE)? Also the recently finished Maasvlakte 2, newly reclaimed land which will host expansion of the Port of Rotterdam. After the aforementioned Delta Works, these is the biggest civil engineering project ever since in The Netherlands.

No, I did not know that! Thanks for sharing these details!

See you this weekend,
Suryo  


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