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Topic: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: mvecchi4
Posted 2012-11-03 07:55:59 and read 9284 times.

Hey everyone, welcome to my fourth report on A.net

I’ve never been to Aruba before, so this seemed like the right time to take a small brake taking advantage of Columbus day weekend even though I have a business that runs 363 days a year.

I found an extremely high fare of VEF 3.400,00 for VLN-AUA on Laser Airlines but I really wanted to go and it would be my first chance to write a Trip Report on a Venezuelan airline, so I took the plunge (Pretty sure Avianca/Andreas is not going to be happy with that paying so much for such a short hop). Then again it was Columbus day weekend and I assumed the flight was full.

LASER Airlines, stands for “Línea Aérea de Servicio Ejecutivo Regional” (Regional Service Executive Airline) was stablished in 1994 and serves very few airports: CCS, PMV, VLN and MAR with CCS and PMV as their main hubs. ICAO: LER and IATA: QL.

Their largest operations (and main hubs) are located in CCS and PMV. In the case of VLN they only have a daily flight to PMV and the AUA fligh which according to their online schedule is 4 times weekly but I believe they sometimes include additional flights depending on the season. I was under the impression that 9V (Avior Airlines) was also making this route but apparently LASER is the sole operator of the VLN-AUA route. There other options going through CUR with 7I (Insel Air) and 9H (DAE).

Apparently as I’ve seen online and I’ve been told by friends the airline is one of the few in the country to be usually on time (which is extremely rare in Venezuela), so they’re growing in the past few years as passengers defect from the tragedy of Aserca who has a 100% OFF-time performance.

My experience with Venezuelan airlines is limited. Only a couple of years ago I was forced to use Aserca (R7) and Conviasa (V0). The experience with Aserca as always was dreadful and Conviasa, even though with a poor on time performance, has brand new planes and fair service, so I gave it a thumbs up. No Venezuelan airline is currently a part of any major alliance nor I think any of them have codesharing agreements, so no FF Program mileage accrual anywhere .

This December I’m going CCS-PTY on SBA Airlines (S3), so I’m looking forward to look into that and see how it goes.

So today’s route is as follows:



I will try to make this report more detailed about VLN. As of the time I’m writing this report, the Government (INAC) announced a major airport overhaul in the country, allocating a little over $500 million USD for the task. As per the announcement, VLN will have the runway repaved and a new Domestic Terminal will be built (I assume the current domestic terminal will be torn down).

Let’s see how it goes. Hopefully the international terminal will be renovated at some point in the future.




VLN is immersed deep in the industrial district of Valencia and the General Motors Venezuelan Assembly Plant (Chevy Only) is located just next to the airport.


A glimpse of the GM Assembly Plant.


This is the scene as you arrive to VLN. Tanks of Jetfuel.


Closer look at the tanks.


Slight turn to the left and you can see the ATC Tower.


ATC Tower.


The scene in front of the Int’l terminal.


The International Terminal itself.


So this flight was departing at 3.30pm. When I booked the ticket I thought of the mess at VLN having two flights depart with a half hour apart from each other (CM’s flight to PTY in this case). So here’s a look at the mess. VLN is tiny, so two flights so close together is chaos.


The check in line. OLCI was not working in Laser’s website.


Typical queue Venezuelan’s do, curvaceous queue.


To the left, checkin for CM’s flight to PTY.


A look behind me. The security line.


INAC Office. INAC is the Civil Aviation Authority of Venezuela.


Ticket offices for DAE and Insel.


The line for Security. Only one machine working (Reminded me of the International connections area at the old BOG).


The look up, a Bicentenario (Bicentennial) Bank.


Another view of the airport.

We were going to check in at the counters reserved for Avior. This is a relatively new flight so they don’t have dedicated checkin counters.


The security line getting bigger.


We were approached by someone from the airline, asked if we were on the flight and then handed us luggage tags.


The tag is made of paper and the attachement is just a blue thread. This made it exceedingly difficult to place in the handle as you have to tie the thread yourself. This is the end result.


The knot.


The line moves relatively fast.


Spectators…


Check in crew.


More crew.


At least we’re being welcomed to to the flight.

So we approach the counter and we are directed to the male agent who is not actually checkin people into the flight but works like a bag drop counter. You drop off your checked luggage there then proceed to the next counter (the female agent) who actually checks you in.

This seemed odd for what I’m used to in this airport. But I have to admit it was working beautifully because I had like 20 people in front of me and spent less than 15 minutes in the line.

But there was a catch… The stickers they were using for checking the bags were manual (not coming from those nifty printers) and they would throw the unusable end of the sticker on the floor instead of a trash bin.

I suggested “Why don’t you use a trash bin”, and the gave the “Thank you, we don’t care” look.


So this is the reason I made the suggestion. Horrible (but fast).

They weighted our carry on luggage and I asked what the allowance was. A heated discussion unleashed for a couple of minutes between the agents as one of them said 10kilos, the other 8 and another one said 6. Mine was 4 so there was no issue.

When approaching the female agent I ask for an aisle seat (my preferred seating option) and she said that she was putting us in a 2 seat side and we did not have a middle seat. This sounded strange and I ask what equipment we were using today (I didn’t know at this point – didn’t investigate either) and she says an MD-80.

We were checked in pretty fast to be honest.

So after checkin you have to go pay the Airport Tax. This time it’s VEF 225,00. In CCS, the tax is included in your ticket, at VLN you still have to go to the counter and pay.


Queue to pay the airport duty.


Arrivals lounge. Busy National Guard.


Boarding pass.


LASER Destinations


Luggage Ticket.


Only one agent taking payment, the other two talking in the back. Typical.


The sticker you’re given once you pay.

We went through security, got asked by a National Guard about everything in our lives, went through passport control, then the departure lounge.


View of the departures lounge. Note that this is all there is. There’s a wall behind me.


You can see passport control from this point. That’s the immigration agent (The computer is there for special cases, they don’t check if you’re elegible to leave the country of not).


Duty free shop.


People unable to seat (crowded lounge)


Another look.

So we were hungry and my girlfriend went to look for something to eat. There was only one place to eat and only had basic ham and cheese sandwiches. We bought four of them and 2 sodas for VEF 130… I wanted to cry… It’s a ham a cheese sandwich, for 35$???


Crowds building up at the “gate”. At this point in not sure which one is CM’s and QL’s.


The line for QL starts to take shape.


The queue for CM still a mess.


We start boarding before CM even though they were supposed to leave before us. See the National Guards in the way.


We get checked by the National Guard, again.


CM’s bird.


Another look.


Our bird. I find out it’s a DC-9-81


The look.



The Flight



Date: October 11th 2012
Carrier: LASER Airlines (QL)
Flight Number: QL1962
Departure City: Valencia (Arturo Michelena Int’l) – Venezuela (VLN)
Arrival City: Oranjestad (Queen Beatrix Int’l)– Aruba (AUA)
Aircraft Type: DC-9-81
Registration: YV1240
Scheduled Departure Time: 3.30pm
Actual Departure Time: 4.00pm
Scheduled Arrival Time: 4.45pm
Actual Arrival Time: 5.10pm
Flight Duration: 50min
Seat Number: 33C (Y Class)
Configuration: 3-2 in Y only.



Looks good to me.


Boarding the plane.


More boarding.


A look inside the cabin. Does anyone know the previous operator of this aircraft from the look of the seats?. I read it’s Japan Air System but I don’t know.


Seats


Overhead bins.


People in the cabin.


Seat signs.


My seat.


Heavily used overhead bin.


Our seats. Emergency Exit!!!


Oh yes.


Oh wait. Legroom shot like it should be.


People boarding.


FA assisting passenger through the boarding process.


More boarding.


Intercom


Safety card.


This cartoon does not help the “stay calm” attitude one must have during an emergency.


Our lovely FA making the safety announcement.


A look at the engine (barely).


And a look at the wing.

So then the captain informed us we were cleared for takeoff and we were off to AUA!.

Couple of minutes into the flight and the snack service started.


Snack service.


The snack consisted of a sausage and cheese sandwich and small chocolate “ponque” (cupcake?).


Dirty plane. The FA indicated that this was the 3rd flight of this aircraft today.


Age is starting to show.

Then came the FA with the drink service. Offerings were Coke, Water, Juice or Rhum. I went with the rhum! Venezuelan rhum is the best!.


Cuba libre! (The “lie” we call it down here).


So the entire flight was the snack service, so halfway down my Cuba Libre the captain announced that we had started our descent into Aruba.

Very uneventful landing. Didn’t manage to get the phone to take a picture of the whole airport.


Inside the jetway.


Our bird.


AV by our side.


A look at the airport.


KL MD-11 perhaps? Did I get it this time?


Another one.

This was a good flight. Good ground agents, good crew and a swift flight. I would definitely fly LASER again and I hope they can grow their operation in VLN as they are only flying to PMV and AUA (per my understanding), and hopefully they can work their way into getting newer better aircraft.

The crew on this particular flight was very friendly, but something reminded me of AA since I was in the far back of the plane close to the galley and I could hear the story of one of the FAs going on a date with a pilot. She was not shy of making everyone close to her the story, since her tone of voice was high enough for all three rows behind me to hear the story crystal clear.

Kudos to LASER!

So that’s all for this particular trip. I give you highlights of the return segment the following Sunday.


USA departures terminal (Yes, US and Non-US are different terminals).


Non-US Departures Terminal.


More.


Another one.


The magnificent line for Aserca. Chaos.

Our line was short. All counters were open and people were being checked in easily and fast.




Baggage allowance.


What a difference between VLN and AUA. I guess there was a trash bin here.


LASER ticket office alongside KLM.


Avianca Ticket office.


DAE Ticket Office.


Passport control. Nobody seemed to mind me taking pictures.

It was strange to me to through passport control before going through security. This was a first for me.


Entrance to the Airside of the terminal.


US Airways in the house!.


Departure area.


Boarding pass.

We boarded on time, but we were held inside the plane for over 40 minutes as we had 5 planes ahead of us.


So this is all there is for this report. Thanks for stopping by.

Feedback is always appreciated

Miguel.

Future Reports – Booked Flights

VLN-BOG-PTY on Avianca (AV) – October (Only a review of the new terminal)
CCS-PTY on SBA Airlines (S3) - December
VLN-PTY-PUJ on Copa Airlines (CM) - December

Past Reports

CCS-HKG On AF Premium Voyageur (by mvecchi4 May 26 2012 in Trip Reports)
Part I Peru Trip - CCS-LIM With LA Y Cabin (by mvecchi4 Sep 8 2012 in Trip Reports)
Part II Peru Trip - LIM-CUZ With StarPeru Y Cabin (by mvecchi4 Sep 8 2012 in Trip Reports)
VLN-BOG-PTY On Avianca J Class (by mvecchi4 Sep 15 2012 in Trip Reports)
CCS-ATL-MCO On Delta Y+ Class (by mvecchi4 Oct 24 2012 in Trip Reports)

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: chepos
Posted 2012-11-03 09:51:56 and read 9045 times.

Thank you for sharing. I love reading trip reports for airlines in Latin America.

Regards,

Chepos

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: reifel
Posted 2012-11-03 11:47:15 and read 8827 times.

Excellent trip! Thanks for sharing such a rare airline and route with us! They seem to be quite a solid airline and the plane in a good condition considering it's age!

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: Avianca
Posted 2012-11-04 16:00:11 and read 8025 times.

excelent report!

Quoting mvecchi4 (Thread starter):
I found an extremely high fare of VEF 3.400,00 for VLN-AUA on Laser Airlines but I really wanted to go and it would be my first chance to write a Trip Report on a Venezuelan airline, so I took the plunge (Pretty sure Avianca/Andreas is not going to be happy with that paying so much for such a short hop). Then again it was Columbus day weekend and I assumed the flight was full.

well based on per km very expensive but still acceptable...   specially for a holiday weekend.

Quoting mvecchi4 (Thread starter):
Apparently as I’ve seen online and I’ve been told by friends the airline is one of the few in the country to be usually on time (which is extremely rare in Venezuela), so they’re growing in the past few years as passengers defect from the tragedy of Aserca who has a 100% OFF-time performance.

years ago I used the last time a Venezulean airline, the service is just a shame in general. I used in the past often Laser CCS-PMV-CCS

Quoting mvecchi4 (Thread starter):

This December I’m going CCS-PTY on SBA Airlines (S3), so I’m looking forward to look into that and see how it goes.

good luck! in generaly it should work fine... but you never know

Quoting mvecchi4 (Thread starter):
VLN is immersed deep in the industrial district of Valencia and the General Motors Venezuelan Assembly Plant (Chevy Only) is located just next to the airport.

I hate this part of the city ... but I have to go their around every 2 weeks as we have their also an office.

Quoting mvecchi4 (Thread starter):
The check in line. OLCI was not working in Laser’s website

not a surpirse or?

Quoting mvecchi4 (Thread starter):
The sticker you’re given once you pay.

its a rip-off!

Quoting mvecchi4 (Thread starter):
A look inside the cabin. Does anyone know the previous operator of this aircraft from the look of the seats?. I read it’s Japan Air System but I don’t know.

horrible!

Quoting mvecchi4 (Thread starter):
The snack consisted of a sausage and cheese sandwich and small chocolate “ponque” (cupcake?).

nota bad for such a short flight!

Quoting mvecchi4 (Thread starter):
Then came the FA with the drink service. Offerings were Coke, Water, Juice or Rhum. I went with the rhum! Venezuelan rhum is the best!.

in the good old days they even had Buchanans, or JW Black Label for free on the CCS-PMV-CCS runs!

excelent report and looking forward to the next one!

Cheers
Avianca

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: The777Man
Posted 2012-11-05 10:32:54 and read 7878 times.

Hi !

Nice report on a very little known airline!

Seems the flight was okay but also very short.

I think they may still have DC-9-30s in service ?

Thanks for posting!

The777Man

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: 797
Posted 2012-11-06 05:22:17 and read 7878 times.

Hola Miguel,

First I'd like to start by congratulating you on this awesome report. You did everything so that one could feel as if with you on the flight.

Secondly, geez, what a horrible airport/service/flying experience... well, not so much... but still:

  • - The 'airport' concept in Venezuela is completely misjudged. Airports are supposed to be sterile environments, strictly allowing only people who are going to travel (and companions), or related staff members. Having a Bicentenario Bank inside, for instance, and all these unrelated people, make it one hell of an environment - not to mention unsafe. Maiquetia looks like a Flea Market at any time of the day... This is where the INAC is completely lacking some of it's known severity... I hope the new VLN airport project gets underway soon and those funds don't end up in other unrelated bank accounts!

  • - It amazes me how a 35 minute flight can get to cost VEF 3,500. This is outrageous. Right, offer and demand... but still, flying from that crowded airport, get checked in by these unprofessional clerks, experience their trashy attitudes (throwing everything on the floor), receive a receipt-like boarding pass, go through the hassle of the security lines and the unease of having to deal with these national guards... this for me isn't worth a buck.

  • - Did they really enter into a heated discussion regarding the luggage allowance weight?   

  • - This MD-80 comes from Japan indeed. I got to fly on it on its second revenue flight and it was in amazing shape. This was over 2 years ago, so I'd expect it to be quite rusty by now.   

  • - A 60-minute delay isn't that bad given the circumstances. I think you were lucky to begin with   

  • - The safety cards and the seat numbers looks appalling. These are the details Venezuelan airlines really don't give a flying crap to look after.

  • - Despite the fact that it was the aircraft's third flight of the day, it's just not an excuse to have it dirty. That's off the line.

Quoting Avianca (Reply 3):
in the good old days they even had Buchanans, or JW Black Label for free on the CCS-PMV-CCS runs!

You're my brother from another mother!!! Good old days my friend   

In conclusion, Venezuelan airline services are as bad as those seen in Russia. No question our Aviation Industry is bad because of the lack of Dollar access... but also the management has a lot to answer when it comes to Brand Management and the Customer Relations department. My hopes are as low as ever...   

My dream is to be one day up the levels with Colombian, Panamian and Brazilian aviation. Now, we're just the black sheep in the South American heard.

I'm glad you had an awesome time in AUA! Keep up the awesome work on these TRs! And good luck on your SBA hop to PTY.

797

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: mvecchi4
Posted 2012-11-09 07:26:34 and read 7876 times.

Hey all!,

Quoting Avianca (Reply 3):
good luck! in generaly it should work fine... but you never know

I can't help but to relate SBA to Aserca. That "you never know" is the "always" with Aserca.

Quoting Avianca (Reply 3):
its a rip-off!

It is. given the condition the airport is in its outrageous to charge that much. There's an additional tax payable to the State of Carabobo which I think it's now included in the ticket. A few years ago you had to do two separate lines to pay the Government tax and the State tax.

Quoting Avianca (Reply 3):
in the good old days they even had Buchanans, or JW Black Label for free on the CCS-PMV-CCS runs!

I'll stay with the Rhum if you dont mind, jajaja  
Quoting The777Man (Reply 4):
I think they may still have DC-9-30s in service ?

I don't know why I said DC-9-83, you're correct, most of their fleet is that type.

Quoting 797 (Reply 5):
First I'd like to start by congratulating you on this awesome report. You did everything so that one could feel as if with you on the flight.

Thank you!. Honored again!.

Quoting 797 (Reply 5):
I hope the new VLN airport project gets underway soon and those funds don't end up in other unrelated bank accounts!

Oh you know that in here, most of it will go to those unrelated bank accounts, but I have to admit that in some instances they may end up doing a good job, although paying 3 times the cost.

Quoting 797 (Reply 5):
- Did they really enter into a heated discussion regarding the luggage allowance weight?

Well, there were 4 people involved in the argument. There were the 2 LASER agents, the baggage handler (caletero) and a ISCAR Agent (ISCAR provides ground handling for most airlines in VLN). The one who initiated the discussion was the guy from ISCAR (The Venezuelan know-it-all -sabelotodo- attitude kicked in).

The result was that everyone now knows the allowance jajaja...

Quoting 797 (Reply 5):
- A 60-minute delay isn't that bad given the circumstances. I think you were lucky to begin with

It's common for me at this airport. The National Guard and the people do not help. My last AV flight was delayed because an old lady left a carry on bag in the departure lounge (Because as usual, as soon as the agent starts speaking everyone in a cattle-like manner starts lining up instead for waiting for their row to be called), and they coudln't bring it to her so she had to walk all the way back into the airport (as we were about to close doors) and and head back.

It was an old lady, so it took us half an hour for her to complete the carry on retrieval. Hey, that's why there's a saying "Only in Venezuela".

Quoting 797 (Reply 5):
The safety cards and the seat numbers looks appalling. These are the details Venezuelan airlines really don't give a flying crap to look after.

It's a matter of not caring, not that they can't do it. I agree with you. Disgusting.

Quoting 797 (Reply 5):
n conclusion, Venezuelan airline services are as bad as those seen in Russia. No question our Aviation Industry is bad because of the lack of Dollar access... but also the management has a lot to answer when it comes to Brand Management and the Customer Relations department. My hopes are as low as ever...   

Lack of access to foreign currency results in older/"cheaper" planes, but it's completely bollocks to think that they can't have a decent Safety Card, throw the leftover from the luggage in a trash bin, on time performance, have branded plastic cups, good training and strive to serve rather than take you places.

For that they can't blame CADIVI, it's an issue of choosing an airline for their soft product, which we are unable to do, because in most markets there is a single airline serving the city (VLN-BLA is only for Avior, VLN-AUA is only for LASER, VLN-MAR is only for Aserca) so you can't really choose. So they don't need to make an effort.

Sorry for the rant... just mere frustration.

Thanks for commenting!

Miguel.

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: globalflyer
Posted 2012-11-09 07:56:46 and read 7876 times.

Hi Miguel...what a great TR! I am not familiar with Laser but they have an awesome scheme! The interior was a throwback from the 70s!   I remember flying Servivensa in 1993 from AUA-CCS and it was still painted in Eastern colours on the outside but had lime green seats on the inside. It was a fun flight though! Thanks for sharing! Cheers, Will

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: luisde8cd
Posted 2012-11-09 08:57:49 and read 7876 times.

Miguel,

Excellent report! Thanks for focusing on the VLN experience, it was very insightful. As I'm from CCS, I've never used other airport for international flights in/out of Venezuela.

As you and other described, VLN looks old, horrible, unpleasant and a big hassle to go through. Also, the $500 USD million investment is outrageous for just a refurbishment of such a small aiport. Did you know that the Panamanian Govt. is investing $700 USD for the new PTY South Terminal? This new terminal will be completed in 2014 and will be one of the largest terminals in Latin America. It is inspired in both Beijing's and Barajas-T4.



Regretfully, each day I'm more and more sad about how our country is being run, especially the policies towards the aviation sector. I personally haven't flown a Venezuelan airline since 2004 and it was a very nice experience with Laser (DC9-32) in the CCS-PMV-CCS route for Easter week break. They used to serve scotch (Dewards) for this very short flight. Right now, I avoid Venezuelan airlines and so far it has worked OK for almost 10 years (I don't have a need to fly domestically).

Finally, I'm happy that you guys in VLN are getting new international routes so you can avoid the long and expensive land trip to CCS. If I'm not mistaken, ten years ago you guys only had Aeropostal's MD80 to MIA and that was it.

Saludos,
Luis

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: aflyingkiwi
Posted 2012-11-10 13:32:51 and read 7869 times.

Hi

Nice to see a report from a exotic carrier (for me). The service didn't look particularly great but I guess it got you from A to B.

Regards,
aflyingkiwi

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: eastafspot
Posted 2012-11-10 14:20:58 and read 7868 times.

Amazing report,

the type of stories i really like, you had fun apparently  
Quoting mvecchi4 (Thread starter):
There was only one place to eat and only had basic ham and cheese sandwiches. We bought four of them and 2 sodas for VEF 130… I wanted to cry… It’s a ham a cheese sandwich, for 35$???

what a rip off, hope you both took your time to savour them then

thanks for sharing

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: Avianca
Posted 2012-11-10 17:05:51 and read 7867 times.

Quoting eastafspot (Reply 10):
what a rip off, hope you both took your time to savour them then

welcome to Venezuela, I have to tend and say, they were quite cheap for an airport  

No irony off, its a shame how expensive is Venezuela these days! Calculating I think I spend each month at least 1500 to 2000 USD for groceys and the basic stuff for my little one (pampers etc..) and hey including the little oen we are only 3...

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: debonair
Posted 2012-11-19 05:03:29 and read 7863 times.

OUTSTANDING TR- great pictures, well done!

Quoting mvecchi4 (Thread starter):
LASER Airlines, stands for “Línea Aérea de Servicio Ejecutivo Regional” (Regional Service Executive Airline)

Great to read from such "exotic" airline!

Quoting mvecchi4 (Thread starter):
Conviasa, even though with a poor on time performance, has brand new planes and fair service, so I gave it a thumbs up.

Better you would say "some" new planes, like the E190!

Quoting mvecchi4 (Thread starter):
This December I’m going CCS-PTY on SBA Airlines (S3)

Looking fwd to another TR...

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: mvecchi4
Posted 2012-11-25 13:17:45 and read 7580 times.

Hey all,

Quoting luisde8cd (Reply 8):
Also, the $500 USD million investment is outrageous for just a refurbishment of such a small aiport.

I think the 500 million is for the 4 airports receiving aid (CCS, PMV, MAR and VLN). Apparently the one receiving more attention from the government is VLN as they're going to fix the main runway, the tarmac and build a whole new National Terminal (the one being used today was an old warehouse from SENIAT that was transformed into a "Terminal".

Nice to see that project for PTY. Amazing!

Quoting luisde8cd (Reply 8):
I'm happy that you guys in VLN are getting new international routes so you can avoid the long and expensive land trip to CCS. If I'm not mistaken, ten years ago you guys only had Aeropostal's MD80 to MIA and that was it.

Correct. I still miss a direct connection with the US.

Quoting eastafspot (Reply 10):
what a rip off, hope you both took your time to savour them then

We didn't. They were too small.

Quoting eastafspot (Reply 10):
the type of stories i really like, you had fun apparently  

We did, it was a good flight overall and a good trip.

Quoting debonair (Reply 12):
Better you would say "some" new planes, like the E190

I flew them about three years ago. Their CRJs were "new" back then. There were amenities you don't usually see in other carriers: e.g.: there's venezuelan music in the background playing as you board the plane, we were handed umbrellas for shade as we walked up to the plane. It's just weird to see that in Venezuelan airlines which usually have absolutely no concern for the customer.

Thanks all for commenting.

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: ont2cgi
Posted 2012-11-25 14:47:12 and read 7521 times.

Great report. Made me feel like I was there.

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: Avianca
Posted 2012-11-25 15:51:13 and read 7501 times.

Quoting mvecchi4 (Reply 13):
Correct. I still miss a direct connection with the US.

well Insel Air and DAE are doing good money on it!

Quoting mvecchi4 (Reply 13):
the one being used today was an old warehouse from SENIAT that was transformed into a "Terminal".

what a joke - well the complete SENIAT organization is a joke...

cheers
Avianca

Topic: RE: VLN-AUA On Laser (Q7) DC-9 Y Cabin
Username: abrelosojos
Posted 2012-12-16 00:12:38 and read 6617 times.

Quoting mvecchi4 (Thread starter):
The experience with Aserca as always was dreadful and Conviasa, even though with a poor on time performance, has brand new planes and fair service, so I gave it a thumbs up.

= I have had 3 flights on ConViasa and have been happy each time.

Quoting mvecchi4 (Thread starter):
I went with the rhum! Venezuelan rhum is the best!.

= Agreed  .

Thanks for the writeup. I have never been to VLN and the pictures near the airport reminded me of Iowa  . Laser seems to have a good product. Hope they can continue their growth!

Saludos,
A.


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