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Topic: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 10:41:31 and read 18789 times.




Map generated by the Great Circle Mapper - copyright © Karl L. Swartz



Intro
Qantas' A380 was one of our main targets when my friend Satchmo and I went on a spotting tour back in October 2011. However, Qantas grounded its entire fleet on our departure day, so we had to rebook and missed the carrier's A380…the report can be found here:
QF A380 Grounded, Bags Lost - LHR-SIN, TK A330/340 (by PlaneHunter Jan 30 2012 in Trip Reports)

Qantas not only paid for all our additional expenses and paid a compensation of €600 (EU regulations), but also sent us vouchers worth €190, valid one year - which I decided to use for a new attempt to get on the carrier's A380. May 2012 seemed to be perfect for a trip to Singapore and I checked countless options in order to include as many new airlines as possible.

My friend and legendary user The777Man and I decided to meet in Singapore during that trip - and his main target was the new Biman Bangladesh 777-300ER which he was hoping to get on a short hop to/from Dhaka. However, when searching for flights between Singapore and Europe for myself, I noticed that Biman was offering SIN-DAC-LHR, operated by 737-800 and 777-300ER, for a decent price. I told him about that and it was just a matter of a few days until we agreed on a travel date and booked that combo on the carrier's website. We were really looking forward to our first mission together. Some time after booking, the 737-800 was replaced by an A310-300 which was an additional treat.

Then I booked MUC-LHR-SIN on British Airways and the Qantas A380 on Qantas' website, by using my voucher. At this point of time, I wasn't asked yet to enter my credit card details and was told that Qantas would contact me for that. Two days after booking, the fare fell which I found a bit frustrating. So I called Qantas and asked for a rebooking to get the lower price considering that the ticket hadn't been issued yet - and the friendly agent agreed. Two weeks later, Qantas called me, asked for my credit card details and the ticket was finally issued.

Now it was time to add some more flights. I decided to spend one night in London on the way home and booked Luton-Gdansk on Wizz Air, Gdansk-Warsaw on Eurolot and Warsaw-Munich on LOT. Finally, I decided to make a day trip from Singapore. I had already earmarked Singapore-Bangkok on MAI - Myanmar International, but that flight was suddenly gone. Alternatively, I booked Singapore-Macau-Singapore on Air Macau and Tiger Airways.

This is what the final itinerary looked like, including 6 new airlines, 5 new airports and one new type - well, at least that was the plan:

MUC-LHR on British Airways A320
LHR-SIN on Qantas A380
SIN-MFM on Air Macau A319
MFM-SIN on Tiger Airways A320
SIN-DAC on Biman Bangladesh A310-300
DAC-LHR on Biman Bangladesh 777-300ER
LTN-GDN on Wizz Air A320
GDN-WAW on Eurolot ATR 72-200
WAW-MUC on LOT Embraer 175

Map:


Map generated by the Great Circle Mapper - copyright © Karl L. Swartz

The second part of my latest trip report series will focus on the flights on Air Macau and Tiger Airways and show how an infection screwed up my journey. Part I can be found here:
Delayed By Over 6 Months: LHR-SIN On Qantas A380 (by PlaneHunter Nov 29 2012 in Trip Reports)




Monday, May 2012
Singapore (SIN) - Macau (MFM)
Air Macau NX859
Scheduled times: 06:50-10:30
Actual times: 06:48-10:39
Flight duration: 03:32 (hrs)
Distance: 1569 miles
Economy Class, seat 7F

Airbus A319-132
B-MAK (MSN 1758), named "Rio Yangzi"
Delivered in 06/2002


1st flight on B-MAK
22nd A319 flight
81st A32X flight
135th airline



View Large View Medium
Click here for bigger photo!

Photo © Lasse Kaila
View Large View Medium
Click here for bigger photo!

Photo © Weimeng



After a short but relaxing night in the transit hotel, I checked out at 04:30 in the morning. The first train to Terminal 2 didn't leave before 05:00, so I decided to have breakfast first. Shortly after the trains had started operating, I arrived in the Terminal 2 transfer desk corner and was a bit shocked about an agent's reaction to my check-in request: "Air Macau doesn't send staff here, you have to clear immigration to check in."  Embarrassment However, the friendly and helpful agent made some phone calls and soon asked for my passport. Then she explained that she would check me in by phone and that I could pick up my boarding pass at the gate. That's what I call great service!  checkmark 

The security check at the gate was the next hurdle. I told the officers that I didn't have my boarding pass yet and they had to contact the airline agents. After a short wait, I could proceed, but then it took about 20 minutes until the agent was able to print a boarding pass. He asked me all kinds of questions about my journey and the short stay in Macau, most likely due to immigration regulations. In the meantime I asked the agent if there was a problem with my reservation (booked via CheapTickets), but he denied. Even though I had requested a window seat in the back, my boarding pass showed seat 7F. I pointed that out and he replied: "There are less than 60 passengers on the flight, so you can move."

The plane from Macau arrived on time, just too bad it was impossible to take decent pictures through the glass:



Air Macau had sent B-MAK, the first of 5 A319s in the fleet. It has been named "Rio Yangzi":



Friendly flight attendants welcomed me on board where a comfortable seat was waiting for me:



Legroom was sufficient for this medium-haul flight:



The cabin was in good overall condition, but I wasn't amused when I discovered lots of dirt on the seat frame:



After boarding had been completed, the flight attendants offered headphones, pillows and newspapers. According to a welcome announcement from the flight deck, the flying time would be 3 hours and 35 minutes. As expected, I had the whole row to myself, so I could stretch out. The fold-out screen in front of me didn't work properly, but those were only used for the safety video anyway.

Malaysia Airlines 737-800 9M-MLD was parked next to us:



We left the gate two minutes ahead of schedule and passed SIA 777-200ER 9V-SQB (left) which has meanwhile been transferred to Scoot:



We taxied onto runway 20C without stopping...





...and lifted off after a powerful takeoff roll. The former Budget Terminal and a stored Jett8 747-200F on the left:



The Tanah Merah Country Club's golf course:



Passing the coastline:





Ships everywhere:



Bright sunlight ahead...







What a beautiful start to the day:





Breakfast was served 30 minutes after takeoff. Omelette or chicken noodles? I opted for the former and got a nice tray:


Everything tasted very good and even the coffee was okay - I was really impressed by Air Macau's breakfast service.

After trays had been re-collected, the captain - most likely an American - made a cheerful announcement and gave some flight information. "I hope you enjoy the service!", he said at the end.

Now it was time to have a look at the seat pocket content. Inflight and travel magazine:



A bold, new look - fleetwide cabin refurbishment to be completed in 2014:



MFM-SIN is Air Macau's second longest sector:



Shopping guide and safety card:



Since Air Macau had positively surprised me (apart from the dirty seat frame and missing soap in a lavatory), I decided to take part in a survey:



The compulsory cabin shot:



Water was offered again about 30 minutes before landing. What I didn't like at all at that point of time were first signs of a throat infection...  thumbsdown 

Nice cloud formations during descent:



Small islands...



...ships...



...and a runway which we touched after flying time of 3 hours and 32 minutes:



Lots of construction work going on:



Macau Airport gets a new ferry terminal:



EVA Air also sends A330-200s to Macau:



The Golden Crown China Hotel on the left, perfect for transit passengers:



AirAsia and TransAsia A320s:



And there's Air Macau A321-200 B-MAJ which still wears the East Asia Games 2005 paint scheme:



Shortly after the plane had reached its final parking position, I queued up at immigration and it took only a few minutes until I got the Macau passport stamp. I couldn't find a landside spotting spot and wasn't in the mood for a short visit to the city, so I had to kill the remaining time otherwise. Short look outside:



The airport's main hall:



[Edited 2012-12-10 10:53:26]

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 10:42:07 and read 18966 times.


Monday, May 2012
Macau (MFM) - Singapore (SIN)
Tiger Airways TR2903
Scheduled times: 14:50-18:35
Actual times: 14:52-18:24
Flight duration: 03:16 (hrs)
Distance: 1569 miles
Economy Class (single class), seat 30F

Airbus A320-232
9V-TAP (MSN 4445)
Delivered in 10/2010


1st flight on 9V-TAP
45th A320 flight
82nd A32X flight
136th airline



View Large View Medium
Click here for bigger photo!

Photo © K.H.Yim
View Large View Medium
Click here for bigger photo!

Photo © Aldo Bidini



Slightly more than two hours before departure, friendly check-in stuff opened their counters and quickly handed out my boarding pass. Now I could finally go airside and start spotting. Air Macau A321-100 B-MAR and some executive jets:



Another Air Macau A321 heading to the runway which was built on a strip of reclaimed land:





EVA Air's B-16306 flew me from Taipei to Hong Kong in 2008 (report can be found here):



My Tiger Airways plane from Singapore arrived on time - 9V-TAP is one of 19 frames in the fleet:



Boarding commenced soon, but there was no reason to hurry because I had pre-selected seat 30F (seat reservation currently available for HKD31 = EUR3). Unlike the white fuselage, the Tiger tail looks really nice:



The Tiger Airways Australia crew hadn't been very nice on my Brisbane-Melbourne flight back in 2010 (report can be found here), but the young ladies on this Tiger Airways flight were very friendly and welcomed me with a smile. The seats were okay, better than the fabric seats on my Tiger Australia plane:



Legroom was just as tight, but this wasn't surprising:



While the cabin was in good overall condition, the seatback in front of me hadn't been cleaned properly - it looked really awful, I don't want to know what had happened there:


To make things worse, there was also a used tissue in the seat pocket...  Embarrassment

At least I had the whole row to myself and there were only few people in the rear section. However, my throat infection kept progressing so I wasn't in good mood.

We left the parking position two minutes behind schedule and taxied to runway 16:



Liftoff!





Tiger's on-board shopping magazine and safety card:



Buy-on-board menu:



Even though the hot meals didn't look bad...



...I was more interested in a sandwich:



Drinks:



I ordered an (average tasting) tomato and cheese sandwich (SGD6 = EUR3.80) and grape juice (SGD3 = EUR1.90), but the minimum amount for credit card payment was SGD12, so I added a bottle of water:



The rest of the flight was rather uneventful. Lightly loaded cabin:



Nice scenery in the late afternoon:



On final approach to SIN:





We touched down after a flying time of 3 hours and 16 minutes and taxied to the meanwhile no longer existing Budget Terminal...



...passing SIA A380 9V-SKK:



Lots of "Tigers" and a single Cebu Pacific A320:





We reached our parking position 11 minutes ahead of schedule, parked next to us was sister ship 9V-TAO:


It took only a few minutes until I arrived at the immigration desks where I didn't even have to queue up. After a very quick immigration procedure, I walked outside and took the next shuttle to Terminal 2.

[Edited 2012-12-10 10:57:36]

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 10:42:59 and read 18937 times.

Unfit to fly - the Grounding Fiasco
During the bus ride, it wasn't possible to escape from the ice cold air blowing on me - which was really annoying considering that my throat infection was still progressing and I was already having slight problems with ear pressure equalization. In order to prevent things getting worse, I decided to consult a doctor - I really didn't want to miss my Biman Bangladesh flight which would depart in about 30 hours.

As soon as I arrived at Terminal 2, I contacted an airport customer service agent and told her about my problem. The friendly lady immediately called a colleague and both of them escorted me to the Raffles Medical Clinic (open 24 hours), located at Terminal 3. After the clinic staff had collected my data (including credit card details, of course), I had to wait some 20 minutes until I was called. The friendly doctor told me that the (virus) infection wasn't serious and also ensured that the ear looked okay. Being optimistic again, I left the clinic and took the shuttle to the Grand Mercure Roxy Singapore. Unfortunately, ice cold air was blowing on me again during the 15 minute ride...  thumbsdown 

The room was nice and I was finally able to escape from the omnipresent cold air...


After exchanging a few messages with fellow users Initious and The777Man about our next day's meeting, it was time to rest. However, when I woke up on the next morning, things had indeed gotten worse: One ear was totally blocked and even my strong decongestant spray proved to be ineffective.

Anyway, I kept using the spray and got ready for the meeting with Initious and yapple. They came to the hotel lobby and it was great to meet them for the first time. Then we took a taxi to the airport and went to the observation deck at Terminal 1. Some impressions:





When we were having lunch, my friend The777Man joined us and we continued spotting and talking about aviation. Unfortunately, my condition hadn't improved yet, so I decided to visit the clinic again. Another friendly doctor told me that all I could do was using the spray and taking steroids (to increase blood circulation) - and he warned me that flying with a blocked ear could cause the eardrum to burst, probably resulting in long-term problems.  thumbsdown 

Of course I couldn't enjoy spotting or anything else any more. Several hours passed without any positive signs and in the late afternoon it was becoming increasingly clear that I wouldn't be able to take the Biman flight together with The777Man later at night. The whole return journey would be screwed and I would have to book new flights and a hotel room.  Embarrassment

After saying goodbye to Initious and yapple, The777Man and I spent some more time in Terminal 1 before heading to the clinic together. There was some hope left, but the next doctor told me that there was nothing he could do to unblock the ear. It was totally unclear when the ear would pop open again. Once again, I got a warning not to fly in that condition. He offered to declare me unfit to fly and I agreed with a heavy heart. I was grounded, what a fiasco!  mad 

Even though I was totally frustrated, I had to organize the next steps. First of all, I tried to inform Biman Bangladesh, but the airline doesn't have an office at the airport. Then I had to book a hotel room. Unfortunately, the luxurious and expensive Crowne Plaza at Terminal 3 is the one and only landside hotel at the airport - most hotels in Singapore are located quite far away from the airport. I didn't want to make numerous phone calls and didn't want to spend lots of time in air-conditioned taxis or shuttles. So I went to the Crowne Plaza's reception, explained my special situation and asked for a special rate. The friendly lady offered a room for one night with late check-out for some 320 Euro and I accepted - finding a cheaper hotel would still be possible on the next day if required.

Then The777Man and I went back to Terminal 1 where the Biman flight would depart from. Rebooking to another Biman flight wouldn't have made any sense - the next flight was scheduled to depart in two or three days and Biman would only fly me to London (or probably Rome) where I would have to book new connecting flights. So I decided to return straight to Munich and we went to several ticket counters to check fares. When asking for a flight to MUC at the Air France/KLM desk, the rather unmotivated lady told me to book online as this would be cheaper.  Yeah sure I explained that I needed a flexible ticket due to my unforeseeable health condition and she shocked me by telling me that flying via Paris on the next day would cost some 1600 Euro - Economy Class, of course!  Wow!

Emirates' ticket desk was located just some meters away and I explained my situation again. The friendly male agent quickly checked fares and offered a Singapore-Dubai-Munich connection on 777-300ER and A380 (departure 30 hours away) for some 945 Euro - and he added that I could change the departure day at any time, depending on my health condition. The777Man and I agreed that this was a good price and that finding an even better last-minute fare and a more convenient connection elsewhere would be unlikely. So I immediately booked these flights.

Later in the evening, when watching The777Man checking in for the Biman flights to Dhaka and London, I felt very frustrated that I wasn't able join him as planned. Then I informed a Biman agent about my health condition and showed him the doctor's certificate, but he wasn't interested and told me that I would be considered as a no-show passenger. He added that I should go to the city office on the next day...  Yeah sure

Finally, it was time to say goodbye and I wished The777Man a pleasant journey. Here you can find his great report about the flight on Biman's 777-300ER:
Biman Bangladesh 77W DAC-LHR In Y With Pics (by The777Man May 14 2012 in Trip Reports)

Then I returned to the hotel and went to my expensive room. Everything looked very nice...




...but I soon found out that cold air was constantly blowing directly onto the bed...so I had to entirely switch off the air conditioning - at least this was possible. Unfortunately, due to the hotel's open-roof structure, the heat became unbearable sooner or later. So I had to cool down the room for a while numerous times at night. One would expect much better solutions in such an expensive 5-star hotel!  thumbsdown 

Anyway, after a rather uncomfortable night, I woke up and noticed that the ear wasn't totally blocked any more - it was possible again to equalize the pressure. Later in the morning, I consulted a doctor again and she declared me fit to fly. Then I called Biman's city office, explained the situation and was given an e-mail address which I should use for a refund request. I spent most of the remaining day in my room and checked out at 18:00. Then I checked in for my Emirates flights and managed to get aisle seats in the last rows on the 777-300ER to Dubai (two-seater) and the A380 to Munich. Now I still had to kill seven hours during which I kept hoping that the ear wouldn't get blocked again.

I won't go into detail about the Emirates flights and just present a rough overview. EK405, inbound from Melbourne, was operated by 777-36NER A6-EBQ which was not equipped yet with the latest cabin products. There were some nice crew members, but most flight attendants in Economy Class were reserved and appeared unmotivated. In the middle of the night, after the cabin lights had been dimmed, numerous flight attendants gathered together in the galley. Some of them were loudly chatting which I found rather disturbing. The catering was great as usual. Tasty sandwiches and delicious dessert:



Very good breakfast:


While there hadn't been any problems during climb, it wasn't entirely possible to equalize the pressure in the affected ear during descent. However, I was using air pressure regulating ear plugs, so they may have prevented serious problems.

Less than four hours after arrival, it was time to board EK049 to Munich. Even though I would have preferred to fly on Biman Bangladesh and the other new airlines as planned, I was glad that Emirates' first A380, A6-EDA, had been towed to the gate. This time the crew was totally different - cheerful, helpful, talkative, highly motivated, simply wonderful. The middle seat remained empty, just like many more seats in the rear section. Despite the mess of the last 48 hours, I partly enjoyed the flight on the giant, especially when it climbed out directly over Burj Khalifa.

The catering was great again, but to be honest, there was almost too much food for that 5.5 hour flight. Here's the cold breakfast served shortly after takeoff (Arabic mezze wasn't available any more):



And here's my tasty lunch (lamb curry) served just a few hours later:


Once again, it wasn't entirely possible to equalize the pressure in the affected ear during descent, but I finally made it to MUC without serious problems. What I found really interesting was the fact that numerous visitors in various airport tour busses near the gate were watching the giant's arrival - that massive plane simply keeps fascinating people around the world.

Over the next few days, I made many phone calls and wrote numerous e-mails as well as a detailed letter to my travel insurance (part of my Miles&More MasterCard's services). To make it short: The insurance covered 90 percent of my additional expenses, Expedia paid back taxes and charges on my LOT ticket, low-cost carrier Wizz Air transferred the amount paid for my missed flight as a credit for future travels to my Wizz Air account and Biman Bangladesh refunded the ticket minus a reasonable no-show fee (even its lowest web fares are refundable). All that reduced the financial loss to an acceptable amount.  thumbsup 

[Edited 2012-12-10 11:08:21]

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 10:43:29 and read 18859 times.

Conclusion
Comfortable seating, friendly flight attendants and good food - flying Air Macau was a pleasure. And new cabins are currently in the process of being installed. I can only recommend to try that small carrier. Tiger Airways is an ultra low-cost carrier, so there's not much to expect other than being carried from A to B. Seating is cramped, but the prices for snacks and drinks were acceptable and the flight attendants were very friendly. I would fly Tiger Airways again, but only if there's no decent alternative.

After a rather successful and enjoyable start, my unprecedented health problems messed up the whole trip. The financial loss wasn't too bad in the end, but let's not talk about stress and the aftermath. I also missed four new carriers, including the rather exotic Biman Bangladesh, which still annoys me. But it could have been worse. What's most important in the end - I learned a few lessons along the way.

Best Regards,
PlaneHunter



P.S.: Just in case you missed them - my previous trip reports:
Delayed By Over 6 Months: LHR-SIN On Qantas A380
No A380, But Still Great: ICN-DXB, EK 77W J Class
Taipei 101 & Flawed Prestige Class On Korean A330
Double Letdown To BKK & TPE: UL A330/A340, CI 744
5* Carrier, Hilton Suite & Dubai's Epic Landmarks
India's Finest? BKK-BOM-LHR, Jet Airways 738 & 77W
3x Asian Quality: CGK-SIN-HKT-BKK On GA, FD & PG
Blast From The Past: Sriwijaya 732 & Lion Air 739
Widebody Hopping & KUL Spotting: SIA A330, KLM 77W
QF A380 Grounded, Bags Lost - LHR-SIN, TK A330/340
Type Downgrade, Class Upgrade: EgyptAir Business
Long-Haul Cabin On A 737: MUC-CAI On PrivatAir
1 Day, 2 Highlights: Big A.net Meeting & LAN A340
Imperfect Giant: CPT-JNB-FRA On SA A332 & LH A380
BA Vs. LCC, African Way: JNB-DUR-CPT, Comair/Mango
Africa's Best Airline? FRA-JNB On SAA A340-600
Fuel Dump & Return To CDG: Enroute To LAX On 9/11
Greek Quality: Aegean, Olympic & Istanbul Spotting
Exploring A Virgin: VS A343/A346 & Dubai Delights
Superb Stübli & Crew: LAS-LAX-ZRH-MUC, LX J Class
Grand Canyon & More: Scenic Flight On Dornier 228
San Francisco Sunshine...and A Frontier Fiasco
Fully Flat Bed to SFO: SWISS' New Business Class
Mountains, Meals & More: SunExpress Vs. Pegasus
Crossing Two Oceans: AKL-SFO-MUC, NZ 777 & LH A346
Bad Weather & Other Bad Luck: Touring New Zealand
Trans-Tasman Treat: Aerolineas Argentinas A340-200
Detours To Sydney: Wildlife, Tiger, REX & QFLink
Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Painful Delay & My 100th Airline: AF A380, VO F100
Fifth Freedom Tidbit: Kuwait Airways A300-600
Ship Vs. Plane: Porto Santo Line & Sata Air Açores
Awesome Approach, Splendid Scenery: LIS, FNC & TAP
Guernsey, Ash Cloud Alarm & Mostly Empty SQ 77Ws
Totally Thrilling: Scenic Flight On Lufthansa A380
Cirrus D38, Adria CRJ & Captain Niki Lauda On Duty
Monarch Hot Meal, E195 & More: PMI-ALC-MAN-MUC
Premium Meal & Palma Spotting: MUC-PMI, DE 757-300
The Dead Slow Transfer: PEK-MUC On Air China A332
Cancellation Brings Joy: HKG-PEK on Dragonair A330
A380 Cacophony, 777 Star Livery: DXB-SIN-HKG on SQ
The Next 5* Carrier? MUC-MCT-DXB, Oman Air A330
Turkey For 1.5 Hrs: Daytrip To AYT On Sky Airlines
CO Scores Again: ATL-IAH-EWR-FRA On ERJ, 752 & 764
Riding The Ultra Long-Haul Twin: Delta 777-200LR
Pacific Coast Jaunt: 3 Carriers, E120, E140 & Fog
The Ultimate 737: LHR-IAH-PDX On CO 777 & 739ER
Bye Bye, Hell! TRD-OSL-TXL-NUE - DY/AB/HE DH4
My Trip To Hell: NUE-CPH-OSL-TRD On Cimber & SAS
SFO-YUL-FRA: Map- & Sleepless On Air Canada's 77W
Sin City Gloss & Virgin America's Chic First Class
Seat Dilemma & Canyon Glamour: FRA To LAX, AC 763
On Par With Air France? DTW-AMS-MUC, KLM A330
Goodbye, Red Tails! DC-9-40/50 & Chicago Tour
Champagne & World Of Coke: Air France A340 To ATL
"Mission A380": Disappointing Legs On BA/BD/EI
Delights Of Doha, 773 & 77W: DOH-DXB-LHR On EK
A380 Really a Step Forward? LHR-DXB-DOH On EK
Quality & Style: HKG-LHR On Air New Zealand 744
Taiwan Trio: TransAsia, UNI Air And The Taipei 101
"The Wings Of Taiwan": EVA Air A332, 744 Combi
SHA-SZX, Shanghai 757: Delayed By The Military
PEK-SHA, China Eastern A330 & Shanghai At Night
Striking Newcomer: Berlin-Beijing On Hainan A330
Short & Splendid: MXP-MUC On Air Dolomiti's 146
3 Hours On Blue1: HEL-MXP On The MD-90
Winglets On A Classic: MUC-RIX-HEL On Air Baltic
BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality
MUC-MAD-BCN: Star MD-87 & The Pain Of Vueling
Low Fares, Lovely Island: AK & Best Of Langkawi
4 Stars Or 5 Stars? FRA-KUL-FRA, Malaysia 777s
First And Last Time? JFK-FCO-MUC, Alitalia 777
JFK For 1 Day: Transatlantic Hop On CSA's A310
Sardinian Sun, Shiny New 73Gs & Cramped Mad Dog
Top And Flop: KIX-HEL-MUC, Finnair A320 & MD-11
The 524-Seat Twin-jet: HND-ITM On ANA 777-300
Kobe For 1 Hour: 767-Quickie On ANA & Skymark
Rocketing To Tokyo: FUK-HND On JAL (ex-JAS) 777
Oddities & Okinawa: JTA 734 & JAL 744D(Domestic)
MUC To Nagoya: Finnair E170 & (Old) "New" A340
Mad Dog, A320 Tech Delay & Best Of Lanzarote
Canaries Prop-Hopping: Islas Airways & Naysa
Canaries And Confusion: LH CRJ900 & Spanair A321
Hubbing For 162 Miles: HOQ-FRA-STR Ret On IQ/EW/LH
BOS-JFK-AMS-MUC: SSSS-Check And KLM 777
ATL-PIT-JFK-BOS: FL B717, JetBlue E190 And Delays
MUC-AMS-MEM-ATL On NWA A332 And 40-year-old DC-9
FRA-BKK-FRA Via CMB: SriLankan A332 & A343
BNE-SIN-DXB-MUC On Emirates B772ER & B773
2 Hours In Paradise: Hamilton Island (JQ/DJ)
BNE-SYD-BNE: Domestic Run On QF’s Oldest B747-400
Testing Qantas: SYD-MEL-SYD-BNE (B738, B763, A332)
Going Down Under: MUC-DXB-SYD On EK A332 & A345
Surprised By NIKI's Newest A320 & Screw-up By AB
Leisure Vs. Full Service: Condor & SN Brussels
"betterFly" On LH: Business Class For 99 Euro
Weekend Transatlantic Trip (2): US A321 & B762
Transatlantic For A Weekend (1): MUC-DCA On US

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: 817Dreamliiner
Posted 2012-12-10 11:31:57 and read 18645 times.

Hi PH

Great report once again! Loved the photos and the detail of the first two flights on Air Macau and Tiger Airways. Im sorry to hear about your illness during this trip causing you to miss the biman and the other flights. I cant imagine how frustrating that could be, But I guess it happens. Though im glad it wasnt a total financial loss for you and your were able to get refunded for your missed flights. Thanks for sharing your report. As always, ill be looking out for your next report  . Should have one of my own coming soon as well 

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 11:38:42 and read 18611 times.

Quoting 817Dreamliiner (Reply 4):
Great report once again! Loved the photos and the detail of the first two flights on Air Macau and Tiger Airways.

Hi Yvan, many thanks for reading and replying! I'm glad you enjoyed it.

Quoting 817Dreamliiner (Reply 4):
I cant imagine how frustrating that could be, But I guess it happens.

Yes, unfortunately.

Quoting 817Dreamliiner (Reply 4):
Though im glad it wasnt a total financial loss for you and your were able to get refunded for your missed flights.

I was very happy about that.

Quoting 817Dreamliiner (Reply 4):
As always, ill be looking out for your next report

If nothing goes wrong, the next one should be online in less than a week.

Quoting 817Dreamliiner (Reply 4):
Should have one of my own coming soon as well

I'm looking forward to this one!


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: gabrielchew
Posted 2012-12-10 12:49:23 and read 18432 times.

Interesting report Udo. Air Macau looks nice. Shame you didn't have a bit more time to explore Macau...lovely city, especially Coloane village. Catering on EK looks good....so much food on DXB-MUC!

Quoting PlaneHunter (Thread starter):
The friendly lady offered a room for one night with late check-out for some 320 Euro and I accepted - finding a cheaper hotel would still be possible on the next day if required.

Yikes. I knoew that was a pricey hotel, but didn't know it was THAT much. It looks nice, but so not worth that much money.

Quoting PlaneHunter (Thread starter):
Then I informed a Biman agent about my health condition and showed him the doctor's certificate, but he wasn't interested and told me that I would be considered as a no-show passenger. He added that I should go to the city office on the next day... Yeah sure

Ha, I wouldn't expect much more from BG!

Quoting PlaneHunter (Reply 3):
Over the next few days, I made many phone calls and wrote numerous e-mails as well as a detailed letter to my travel insurance (part of my Miles&More MasterCard's services). To make it short: The insurance covered 90 percent of my additional expenses, Expedia paid back taxes and charges on my LOT ticket, low-cost carrier Wizz Air transferred the amount paid for my missed flight as a credit for future travels to my Wizz Air account and Biman Bangladesh refunded the ticket minus a reasonable no-show fee (even its lowest web fares are refundable). All that reduced the financial loss to an acceptable amount. thumbsup

Well, at least it wasn't a total loss then. I'm still waiting to hear how much money I can get back from my stolen bag.

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: The777Man
Posted 2012-12-10 13:13:57 and read 18370 times.

Hi PlaneHunter!!

Great to see this report online!

Fantastic report with fantastic pictures as always!

Very impressive to see the number of airlines you have flown! I hope to start adding more to my list soon.

Quoting PlaneHunter (Thread starter):
"Air Macau doesn't send staff here, you have to clear immigration to check in."   However, the friendly and helpful agent made some phone calls and soon asked for my passport. Then she explained that she would check me in by phone and that I could pick up my boarding pass at the gate. That's what I call great service!   

Very strange that you can't check in at the transit desk but very nice of them to help you out.

Quoting PlaneHunter (Thread starter):
Everything tasted very good and even the coffee was okay - I was really impressed by Air Macau's breakfast service.

The meals looks very impressive especially for such a short flight!

Tiger Airways doesn't look too great. Nice with Tiger beer though...

Quoting PlaneHunter (Reply 1):
To make things worse, there was also a used tissue in the seat pocket...  

Very bad......

It was great to meet you in Singapore but I was worried about you and your health. I felt bad about going on my own but I already had the days off and it would have been difficult to set everything up again for another trip.

I'm glad that you got well so quickly and were able to leave the next day.

Hopefully we'll go on a flight together soon.

Looking forward very much to your next report whenever you find time to write it.

The777Man

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 13:30:55 and read 18330 times.

Quoting gabrielchew (Reply 6):
Interesting report Udo.

Thanks, Gabriel!

Quoting gabrielchew (Reply 6):
Shame you didn't have a bit more time to explore Macau...lovely city, especially Coloane village.

Yes, I know. I'll go there again, no doubt about that.

Quoting gabrielchew (Reply 6):
Catering on EK looks good....so much food on DXB-MUC!

Almost too much!

Quoting gabrielchew (Reply 6):
I knoew that was a pricey hotel, but didn't know it was THAT much. It looks nice, but so not worth that much money.

It's totally overpriced...

Quoting gabrielchew (Reply 6):
Ha, I wouldn't expect much more from BG!

At least they refunded my ticket!

Quoting gabrielchew (Reply 6):
I'm still waiting to hear how much money I can get back from my stolen bag.

How much do you expect to get?

Quoting The777Man (Reply 7):
Great to see this report online!

Fantastic report with fantastic pictures as always!

Hi Lars, thanks a lot for your comments!

Quoting The777Man (Reply 7):
Very impressive to see the number of airlines you have flown!

146 currently, one more to follow very soon...hopefully.

Quoting The777Man (Reply 7):
I hope to start adding more to my list soon.

  

Quoting The777Man (Reply 7):
The meals looks very impressive especially for such a short flight!

Yes, good and filling breakfast.

Quoting The777Man (Reply 7):
Tiger Airways doesn't look too great.

No, but I hadn't expected anything special after the Tiger Australia experience.

Quoting The777Man (Reply 7):
It was great to meet you in Singapore but I was worried about you and your health. I felt bad about going on my own but I already had the days off and it would have been difficult to set everything up again for another trip.

No worries!

Quoting The777Man (Reply 7):
I'm glad that you got well so quickly and were able to leave the next day.

Yes, I was quite relieved.

Quoting The777Man (Reply 7):
Hopefully we'll go on a flight together soon.

I'm sure there will be a new opportunity. A380, of course.  

Quoting The777Man (Reply 7):
Looking forward very much to your next report whenever you find time to write it.

I'm planning to post the next one in less than a week.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: FLIEGER67
Posted 2012-12-10 14:01:35 and read 18256 times.

Hey, PH,

now that´s a really interesting story.
In case of checked airlines, especially Air Macau of course, but also all that issues around you´re health related situation.
Sure a mess that you don´t fixed the flight together with L., but on the other hand side with all that complications it seems
ok in the end to go this way.
And also the financial part was not that stressfull in the end.
Same happened to me with the cancelled Tunisia ride some weeks ago.
From fully cooperative (AF/Germanwings) to acceptable business(TU) till that´s not our problem and go anywhere else (HV), everything available!.

Greetings,
Markus(FLIEGER67)

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: WROORD
Posted 2012-12-10 18:25:19 and read 17834 times.

Hi PlaneHunter,

Nice report and pictures. Isn't it great to land in Macao's runway in the middle of the ocean? I saw it from my ferry boat I took from HKG last year. Macao is a great city with plenty to do if you're not into casinos. I took a free shuttle to Wynn and instead of going to gamble I went for a walk around the city.

Sorry to hear about your virus - I always take airborne while I fly extensively, it seems to help. In Asia generally you have t carry a jacket for bus and MRT trips as the a/c is always full blast.

Quoting PlaneHunter (Reply 3):
I also missed four new carriers, including the rather exotic Biman Bangladesh, which still annoys me.

This gives you an excuse to plan your next trip!

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: 767747
Posted 2012-12-10 19:50:40 and read 17685 times.

Great report, PH! Sorry to hear about your ear situation; how frustrating, and its definitely something that is extremely uncomfortable! I remember having an blocked ear when I had touched down in Nashville, TN many years ago after I had been suffering from a bad cold and I was totally blocked once we landed, and then for 3 days!

Quoting PlaneHunter (Thread starter):
Everything tasted very good and even the coffee was okay - I was really impressed by Air Macau's breakfast service.

How impressive! I read an article about Air Macau in an airline magazine a while back if I can remember and the food looked really good!

Thanks for sharing! When are you coming to the US for a spotting trip?! MSP is here and waiting!

Best,
Matthew

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-10 22:41:19 and read 17462 times.

Quoting FLIEGER67 (Reply 9):
now that´s a really interesting story.

Servus Markus, thank you for your comments!

Quoting FLIEGER67 (Reply 9):
Sure a mess that you don´t fixed the flight together with L., but on the other hand side with all that complications it seems ok in the end to go this way.

Sure, it was the right decision.

Quoting FLIEGER67 (Reply 9):
And also the financial part was not that stressfull in the end.

Yes, fortunately!

Quoting FLIEGER67 (Reply 9):
Same happened to me with the cancelled Tunisia ride some weeks ago.
From fully cooperative (AF/Germanwings) to acceptable business(TU) till that´s not our problem and go anywhere else (HV), everything available!.

Interesting. Good to hear about AF/4U. HV is a typical LCC - but the same can be said for Wizz Air which showed great customer service in my case.

Quoting WROORD (Reply 10):
Nice report and pictures.

Hi WROORD, thanks a lot for your reply!

Quoting WROORD (Reply 10):
Isn't it great to land in Macao's runway in the middle of the ocean?

Absolutely, I have always liked that airport's layout.

Quoting WROORD (Reply 10):
Macao is a great city with plenty to do if you're not into casinos. I took a free shuttle to Wynn and instead of going to gamble I went for a walk around the city.

Sounds good. I need to go there again for a city tour.

Quoting WROORD (Reply 10):
Sorry to hear about your virus - I always take airborne while I fly extensively, it seems to help.

I'll have a look at this. But it seems similar to the stuff I take before/during a trip.

Quoting WROORD (Reply 10):
In Asia generally you have t carry a jacket for bus and MRT trips as the a/c is always full blast.

Yes, that's why I often prefer taxis over MRT.

Quoting WROORD (Reply 10):
This gives you an excuse to plan your next trip!

Sure. I have meanwhile tried Wizz Air (using the mentioned credit) and a LOT trip is booked. Not sure about Biman, though.

Quoting 767747 (Reply 11):
Great report, PH!

Hi Matthew, thanks for your feedback!

Quoting 767747 (Reply 11):
Sorry to hear about your ear situation; how frustrating, and its definitely something that is extremely uncomfortable! I

  

Quoting 767747 (Reply 11):
I remember having an blocked ear when I had touched down in Nashville, TN many years ago after I had been suffering from a bad cold and I was totally blocked once we landed, and then for 3 days!

That's bad. My ear was also blocked for several days after returning home.

Quoting 767747 (Reply 11):
How impressive! I read an article about Air Macau in an airline magazine a while back if I can remember and the food looked really good!

It's a nice little carrier.

Quoting 767747 (Reply 11):
When are you coming to the US for a spotting trip?! MSP is here and waiting!

I may fly to the US again next year. I transferred at MSP in 2004, enjoyed spotting all these red tails a lot! I need to go there again.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: The777Man
Posted 2012-12-11 02:05:14 and read 17152 times.

Hi PlaneHunter!

Quoting PlaneHunter (Reply 8):
I'm sure there will be a new opportunity. A380, of course.  

Well, there may be another 777 opportunity as well; GA are supposed to get four 77Ws next year.....

Quoting PlaneHunter (Reply 8):
I'm planning to post the next one in less than a week.

That's very soon! Looking forward to that one : )

The777Man

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-11 02:14:57 and read 17136 times.

Quoting The777Man (Reply 13):
Well, there may be another 777 opportunity as well; GA are supposed to get four 77Ws next year.....

That doesn't sound bad either...let's see.

Quoting The777Man (Reply 13):
That's very soon! Looking forward to that one : )

Good to hear!


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: sultanils
Posted 2012-12-11 02:20:41 and read 17125 times.

Hi PH,

I'm struggling hard lately to keep up with your posting pace   Good to see a report on Air Macau and Tiger Airways. Air Macau looks quite decent actually and it's nice to read that your 2nd experience with the Tiger was a tad better then the previous one. And yes, I also like their tail design. Hopefully though they don't take any more Tiger bites out of the legroom because that looks really 'low cost'.

Quoting PlaneHunter (Thread starter):
"There are less than 60 passengers on the flight, so you can move."

So why couldn't he just give you your desired seat then  

Quoting PlaneHunter (Thread starter):
but I wasn't amused when I discovered lots of dirt on the seat frame

Now that is something I wouldn't even notice  Wow!

Quoting PlaneHunter (Thread starter):
Air Macau A321-200 B-MAJ which still wears the East Asia Games 2005 paint scheme

High time to repaint this one in a new imaginative scheme then!

Quoting PlaneHunter (Thread starter):
To make things worse, there was also a used tissue in the seat pocket...

Yikes, that's groce...

Quoting PlaneHunter (Thread starter):
Lightly loaded cabin

Although the black seats in itself don't look bad, the whole cabin lacks some....eh colour?

Quoting PlaneHunter (Thread starter):
and she shocked me by telling me that flying via Paris on the next day would cost some 1600 Euro - Economy Class, of course!

I'm not surprised by these high prices but lucky you find a better - although not cheap either - deal on EK.

Quoting PlaneHunter (Reply 3):
To make it short: The insurance covered 90 percent of my additional expenses, Expedia paid back taxes and charges on my LOT ticket, low-cost carrier Wizz Air transferred the amount paid for my missed flight as a credit for future travels to my Wizz Air account and Biman Bangladesh refunded the ticket minus a reasonable no-show fee (even its lowest web fares are refundable). All that reduced the financial loss to an acceptable amount.

A good travel insurance indeed can regain you some of your spent money. Isn't it striking that mainly the smaller and lesser known carrier's customer service is good. Biman, Wizz treated you as a valued customer here   

Sultanils

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-11 02:54:32 and read 17066 times.

Quoting sultanils (Reply 15):
Good to see a report on Air Macau and Tiger Airways.

Hi Nils, many thanks for your feedback!

Quoting sultanils (Reply 15):
I'm struggling hard lately to keep up with your posting pace

I'm sorry.  

Quoting sultanils (Reply 15):
Air Macau looks quite decent actually and it's nice to read that your 2nd experience with the Tiger was a tad better then the previous one.

Yes, I'd prefer the Asian tiger over the Australian one.

Quoting sultanils (Reply 15):
And yes, I also like their tail design. Hopefully though they don't take any more Tiger bites out of the legroom because that looks really 'low cost'.

There's not much left for more tiger bites...  

Quoting sultanils (Reply 15):
So why couldn't he just give you your desired seat then

Good question!

Quoting sultanils (Reply 15):
Now that is something I wouldn't even notice

Sometimes it's better not to check some cabin parts carefully...

Quoting sultanils (Reply 15):
High time to repaint this one in a new imaginative scheme then!

True.

Quoting sultanils (Reply 15):
Although the black seats in itself don't look bad, the whole cabin lacks some....eh colour?

  

Quoting sultanils (Reply 15):
I'm not surprised by these high prices but lucky you find a better - although not cheap either - deal on EK.

But it was much cheaper than the AF fare.

Quoting sultanils (Reply 15):
A good travel insurance indeed can regain you some of your spent money. Isn't it striking that mainly the smaller and lesser known carrier's customer service is good. Biman, Wizz treated you as a valued customer here

Yes, absolutely. And I was also impressed by the friendly tone in the e-mails from Biman and Wizz.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: EL-AL
Posted 2012-12-11 04:16:10 and read 16980 times.

Hey PH,

Thank you for another great report.

Air Macau looks nice, so as Tiger for LCC. How did you find Macau itself?

I wanted to fly out of MFM to add another airport to my log but flights from there to Bangkok were up to 50% more expensive then flights from HKG, matter of competition I guess.

Shame you got sick on your trip and missed the Biman flight, what a way to kill a good trip. Nothing can be done against it, but i'm sure you will catch up with Biman too soon. When I was on my 4 months trip to SE asia I got sick in Cambodia, I had all the medication I needed with me (I was a medic in the army) so there was nothing I could do except grounding myself for 48 hours to a good guesthouse and indeed after that all was well (it was about 1.5 months into my trip if I am not mistaken).

I hope you are all good now, and as we say in hebrew - !העיקר הבריאות (health is the important thing).

Jonathan

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: jwhite9185
Posted 2012-12-11 04:57:35 and read 16930 times.

Hi there PH, too bad you missed out on the Biman flights. I saw one of their 777's parked up at LHR in August heading for MAN, although I'm not sure if its a fifth freedom flight or not?

At least you got some decent flights back - although it's still not good to miss out on your intended flight. I found out myself how that feels this past weekend, although for completely different reasons.

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-11 05:20:16 and read 16900 times.

Quoting EL-AL (Reply 17):
Thank you for another great report.

שלום Jonathan, many thanks for your comments! Good to hear you liked it.

Quoting EL-AL (Reply 17):
How did you find Macau itself?

I didn't visit the city, but I'm planning to go there again.

Quoting EL-AL (Reply 17):
I wanted to fly out of MFM to add another airport to my log but flights from there to Bangkok were up to 50% more expensive then flights from HKG, matter of competition I guess.

Yes, that's most likely the reason.

Quoting EL-AL (Reply 17):
Shame you got sick on your trip and missed the Biman flight, what a way to kill a good trip.

Absolutely...

Quoting EL-AL (Reply 17):
Nothing can be done against it, but i'm sure you will catch up with Biman too soon.

Well, who knows. BG is not easy to get.

Quoting EL-AL (Reply 17):
When I was on my 4 months trip to SE asia I got sick in Cambodia, I had all the medication I needed with me (I was a medic in the army) so there was nothing I could do except grounding myself for 48 hours to a good guesthouse and indeed after that all was well (it was about 1.5 months into my trip if I am not mistaken).

Sometimes there's simply no alternative. I always take a lot of medication with me, including antibiotics, but they would have been ineffective in that case.

Quoting EL-AL (Reply 17):
I hope you are all good now, and as we say in hebrew - !העיקר הבריאות (health is the important thing).

Thank you! Yes, I'm fine.

Quoting jwhite9185 (Reply 18):
Hi there PH, too bad you missed out on the Biman flights.

Hi James, thanks for replying. Missing these BG flights was indeed a big loss.

Quoting jwhite9185 (Reply 18):
I saw one of their 777's parked up at LHR in August heading for MAN, although I'm not sure if its a fifth freedom flight or not?

No, unfortunately. Would be a great short flight.

Quoting jwhite9185 (Reply 18):
At least you got some decent flights back - although it's still not good to miss out on your intended flight.

True, but EK was convenient as ever.

Quoting jwhite9185 (Reply 18):
I found out myself how that feels this past weekend, although for completely different reasons.

Report to follow, I guess?


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: lychemsa
Posted 2012-12-11 09:52:38 and read 16618 times.

I was in Macao in 1978 and there was nothing there. It was a waste of time. The highlight of the tour was going to the Chinese border and seeing a black Mercedes crossing into China.

It's fascinating to see the casinos / skyscrapers there now.

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: roberts87
Posted 2012-12-11 09:57:36 and read 16616 times.

Hello PH,

Excellent report as usual. A nice comparison between the two carriers.
Such a shame about your infection though, but glad to hear most things could be sorted out by the insurance folks.

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-11 10:25:49 and read 16584 times.

Quoting lychemsa (Reply 20):
I was in Macao in 1978 and there was nothing there. It was a waste of time. The highlight of the tour was going to the Chinese border and seeing a black Mercedes crossing into China.

Good old times!  

Quoting lychemsa (Reply 20):

It's fascinating to see the casinos / skyscrapers there now.

Yes, what a development.

Quoting roberts87 (Reply 21):

Excellent report as usual. A nice comparison between the two carriers.

Many thanks, Robert! Good to hear you enjoyed reading.

Quoting roberts87 (Reply 21):
Such a shame about your infection though, but glad to hear most things could be sorted out by the insurance folks.

  


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: SRQKEF
Posted 2012-12-11 11:20:46 and read 16511 times.

Hi PH,

Great report! I flew TR last April and while the hard product wasn't nice, the service was awesome. Seems like Air Macau are pretty good.

Sad to hear about your illness. Would've been nice to see reports on rare airlines such as BG! Oh well, I hope you get another chance to try them in the future.

Rgds,
Sveinn

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-11 12:47:08 and read 16427 times.

Quoting SRQKEF (Reply 23):
Great report!

Thank you, Sveinn!

Quoting SRQKEF (Reply 23):
I flew TR last April and while the hard product wasn't nice, the service was awesome.

A good crew can really make a difference.

Quoting SRQKEF (Reply 23):
Seems like Air Macau are pretty good.

  

Quoting SRQKEF (Reply 23):
Would've been nice to see reports on rare airlines such as BG!

Yes, I would have loved to present a BG report. The777Man posted a great one about his flight.

Quoting SRQKEF (Reply 23):
Oh well, I hope you get another chance to try them in the future.

Let's wait and see.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: MSS658
Posted 2012-12-13 02:57:24 and read 15752 times.

Hello PH

Great report once again, I really enjoyed reading it!
I'm quite impressed about Air Macau, great meal service.. Just the cabin that looks a bit on the dated side.
Tiger is wel, your typical LCC! However I do like that they offer more warm meals than EZY/FR/...
Too bad to hear about the health problems and you not making the BG flight, however Emirates dit not look that bad at all (aside from the crew on the SIN-DXB sector)

Greetings
Marc

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: adamspotter
Posted 2012-12-13 09:02:12 and read 15574 times.

Hi PH!

Once again, a fantastic report you made here with many great pictures! As always I enjoyed it  
Quite impresed by Air Macau here, they look pretty good! Tiger Airways also looks quite fine for being a LCC, although that legroom would make me not want to fly them!
Sorry to hear about you getting sick and missing out on BG and flying with the 777Man, such a shame!
EK looks quite good, especially the food!

Quoting PlaneHunter (Thread starter):
However, the friendly and helpful agent made some phone calls and soon asked for my passport. Then she explained that she would check me in by phone and that I could pick up my boarding pass at the gate. That's what I call great service!

Nicely done!

Quoting PlaneHunter (Thread starter):
What a beautiful start to the day

amazing views during take-off, great pictures

Quoting PlaneHunter (Thread starter):
I opted for the former and got a nice tray:

Looks good and nice to hear it tasted good too, well done Air Macau!

Quoting PlaneHunter (Thread starter):
And there's Air Macau A321-200 B-MAJ which still wears the East Asia Games 2005 paint scheme

Interesting to see that livery is still on the plane!

Quoting PlaneHunter (Thread starter):
Drinks

Also interesting to see they have my favorite drink on board. A&W Root Beer which you can barely get here

Quoting PlaneHunter (Reply 3):
Over the next few days, I made many phone calls and wrote numerous e-mails as well as a detailed letter to my travel insurance (part of my Miles&More MasterCard's services). To make it short: The insurance covered 90 percent of my additional expenses, Expedia paid back taxes and charges on my LOT ticket, low-cost carrier Wizz Air transferred the amount paid for my missed flight as a credit for future travels to my Wizz Air account and Biman Bangladesh refunded the ticket minus a reasonable no-show fee (even its lowest web fares are refundable). All that reduced the financial loss to an acceptable amount.

Great to hear this!

cheers,

Brendan

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: WSTAKL
Posted 2012-12-13 22:46:46 and read 15399 times.

Hi PlaneHunter

Thanks for sharing another interesting and detailed trip report.

Quoting PlaneHunter (Thread starter):
managed to get aisle seats in the last rows on the 777-300ER

I have selected these seats for a DXB-BNE-AKL in mid January. Apart from the obvious galley noise and maybe congestion for the WC, how did you find these seats? Thanks

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-14 02:50:44 and read 15289 times.

Quoting MSS658 (Reply 25):
Great report once again, I really enjoyed reading it!

Good to hear, thanks for your reply, Marc!

Quoting MSS658 (Reply 25):
Just the cabin that looks a bit on the dated side.

New cabins are currently in the process of being installed.

Quoting MSS658 (Reply 25):
However I do like that they offer more warm meals than EZY/FR/...

They're only available on flights over 3 hours, btw.

Quoting MSS658 (Reply 25):
however Emirates dit not look that bad at all (aside from the crew on the SIN-DXB sector)

  

Quoting adamspotter (Reply 26):
Once again, a fantastic report you made here with many great pictures! As always I enjoyed it

Hi Brendan, many thanks for your feedback! Good to hear you liked it.

Quoting adamspotter (Reply 26):
Tiger Airways also looks quite fine for being a LCC, although that legroom would make me not want to fly them!

That's indeed a good reason not to fly Tiger.

Quoting adamspotter (Reply 26):
EK looks quite good, especially the food!

EK's food was great as usual.

Quoting adamspotter (Reply 26):
amazing views during take-off, great pictures

Yes, I enjoyed that. Fortunately, I was seated on the right side.

Quoting adamspotter (Reply 26):
Looks good and nice to hear it tasted good too, well done Air Macau!

  

Quoting adamspotter (Reply 26):
Also interesting to see they have my favorite drink on board. A&W Root Beer which you can barely get here

I'd prefer ginger ale...  

Quoting adamspotter (Reply 26):

Great to hear this!

  

Quoting WSTAKL (Reply 27):
Thanks for sharing another interesting and detailed trip report.

Thank you, Gareth!

Quoting WSTAKL (Reply 27):
I have selected these seats for a DXB-BNE-AKL in mid January. Apart from the obvious galley noise and maybe congestion for the WC, how did you find these seats? Thanks

I had a 77W with older configuration, so a lavatory door was just next to me across the aisle. Fortunately, not too many people went there on that night flight...must be a smelly place on certain flights.   

But you should have a 77W with the latest cabin version on these flights. Those planes have a different configuration, the lavatories are located elsewhere. Just have a look at EK's website and check your travel date.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: CaptainRed
Posted 2012-12-16 03:11:13 and read 14459 times.

Hi PH,

finally I found the time to read your further South-East-Asia adventure. And what a drama it was. Glad to read it all worked out in the end relatively well, you got a reasonable alternative to get back home and at least financially it wasn't a complete disaster. Just a shame that you missed Biman, would have been an interesting experience for sure.

Anyway good to read something about Air Macau here, I recently considered about booking a flight with them as well on my planned SE-Asia trip next year. But fares and schedules didn't really suit me. They really seem to offer a decent product, especially that breakfast looked very nice. And Tiger Airways, they have a nice livery with the jumping tiger, but besides nothing special it seems, just an ordinary LCC.

Thanks again for sharing your adventure with us

CaptainRed

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: abrelosojos
Posted 2012-12-16 11:03:33 and read 14320 times.

PH -

Sorry to hear about your sickness. I am glad you recovered - and a BG flight is still there. Some times things like these happen and we just have to shrug and move on. I had a similar idea when I was supposed to take a TAAG flight from LAD to SID and continuing on to HAV on a 74D. Flight used to be bi-weekly and had moved a bunch of stuff to make it happen ... and then sadly, it never did.

I look forward to more reports soon ... and you must go back to Macau. Though people in HK sneer it at being a poorer cousin, I loved it.

Saludos,
A.

Quoting PlaneHunter (Thread starter):
I won't go into detail about the Emirates flights and just present a rough overview. EK405, inbound from Melbourne, was operated by 777-36NER A6-EBQ which was not equipped yet with the latest cabin products. There were some nice crew members, but most flight attendants in Economy Class were reserved and appeared unmotivated. In the middle of the night, after the cabin lights had been dimmed, numerous flight attendants gathered together in the galley. Some of them were loudly chatting which I found rather disturbing.

= Aah ... the famous EK let's chat loudly and gossip.

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2012-12-21 12:13:05 and read 13597 times.

Quoting CaptainRed (Reply 29):
finally I found the time to read your further South-East-Asia adventure.

Hi CaptainRed, thanks for your comments!

Quoting CaptainRed (Reply 29):
And what a drama it was.

  

Quoting CaptainRed (Reply 29):
Glad to read it all worked out in the end relatively well, you got a reasonable alternative to get back home and at least financially it wasn't a complete disaster. Just a shame that you missed Biman, would have been an interesting experience for sure.

Yes, missing Biman was the greatest loss.

Quoting CaptainRed (Reply 29):
Anyway good to read something about Air Macau here, I recently considered about booking a flight with them as well on my planned SE-Asia trip next year. But fares and schedules didn't really suit me.

They can be quite expensive. Btw - Air Macau announced the withdrawal from SIN, unfortunately.

Quoting CaptainRed (Reply 29):
They really seem to offer a decent product, especially that breakfast looked very nice

  

Quoting CaptainRed (Reply 29):
And Tiger Airways, they have a nice livery with the jumping tiger, but besides nothing special it seems, just an ordinary LCC.

Yes, I can only agree.

Quoting abrelosojos (Reply 30):
Sorry to hear about your sickness. I am glad you recovered - and a BG flight is still there.

Hi A., thanks for your reply. Yes, BG is still there. Let's see if I try to get on them in the future.

Quoting abrelosojos (Reply 30):
Some times things like these happen and we just have to shrug and move on.

  

Quoting abrelosojos (Reply 30):
I look forward to more reports soon ...

More to follow...I still have a big backlog.

Quoting abrelosojos (Reply 30):
and you must go back to Macau.

That's what I want to.

Quoting abrelosojos (Reply 30):
Aah ... the famous EK let's chat loudly and gossip.

But the A380 crew was wonderful.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: akhmad
Posted 2013-05-18 07:27:13 and read 10599 times.

Hello PH,

Apparently, I haven’t replied on this exciting report of yours earlier. So, here you go!  


Quoting PlaneHunter (Thread starter):
However, the friendly and helpful agent made some phone calls and soon asked for my passport. Then she explained that she would check me in by phone and that I could pick up my boarding pass at the gate. That's what I call great service!   

That’s Changi at its best!

Quoting PlaneHunter (Thread starter):
Legroom was sufficient for this medium-haul flight:

31 inch?

Quoting PlaneHunter (Thread starter):
Omelette or chicken noodles? I opted for the former and got a nice tray:

My choice would have been chicken noodles.

Quoting PlaneHunter (Thread starter):
Since Air Macau had positively surprised me (apart from the dirty seat frame and missing soap in a lavatory), I decided to take part in a survey:

Air Macau must have appreciated the feedback of the one and only PlaneHunter!

Quoting PlaneHunter (Thread starter):
What I didn't like at all at that point of time were first signs of a throat infection...   

Shame!  


Quoting PlaneHunter (Reply 1):
Another Air Macau A321 heading to the runway which was built on a strip of reclaimed land:

An architectural marvel!

Quoting PlaneHunter (Reply 1):
it looked really awful, I don't want to know what had happened there:

Gross!

Quoting PlaneHunter (Reply 1):
...I was more interested in a sandwich:

That’s fair enough. I would still be more interested in hot meal!

Quoting PlaneHunter (Reply 2):
The catering was great again, but to be honest, there was almost too much food for that 5.5 hour flight.

Lovely!   



Thank you for sharing. Too bad about your grounding! Your detailed story just makes us feel which ordeal you had to go through.


Have a nice weekend. I wish you all the bests,
Suryo  

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2013-06-20 23:05:08 and read 8413 times.

Quoting akhmad (Reply 32):
Apparently, I haven’t replied on this exciting report of yours earlier. So, here you go!

Hi Suryo, thanks a lot for your nice comments! Good to hear from you!

Quoting akhmad (Reply 32):
That’s Changi at its best!

  

Quoting akhmad (Reply 32):
31 inch?

Probably a bit more.

Quoting akhmad (Reply 32):
Air Macau must have appreciated the feedback of the one and only PlaneHunter!

I'm not sure...I should have replaced my real name with PH.  

Quoting akhmad (Reply 32):
Shame!

That sums it up.

Quoting akhmad (Reply 32):
An architectural marvel!

  

Quoting akhmad (Reply 32):
Thank you for sharing. Too bad about your grounding! Your detailed story just makes us feel which ordeal you had to go through.

Yes, my worst travel experience ever.

Quoting akhmad (Reply 32):
Have a nice weekend. I wish you all the bests,

Thanks! Sorry for my late reply.


PH

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: ba319-131
Posted 2013-06-27 12:44:37 and read 7372 times.

Hi PH,

Sorry it took me so long, just don't seem to have too much time to catch up on reading TR's these days, I've a backlog I need to post myself!

Quoting PlaneHunter (Thread starter):
I arrived in the Terminal 2 transfer desk corner and was a bit shocked about an agent's reaction to my check-in request: "Air Macau doesn't send staff here, you have to clear immigration to check in."

- Rather an odd process!

Quoting PlaneHunter (Thread starter):
Breakfast was served 30 minutes after takeoff. Omelette or chicken noodles? I opted for the former and got a nice tray:

- Not bad!

Quoting PlaneHunter (Thread starter):
I couldn't find a landside spotting spot

- Bummer, at least you did not have a long wait between flights, could have been worse.

Quoting PlaneHunter (Thread starter):
Even though the hot meals didn't look bad...

- Yes but what vegeterian want some fake Chicken dish?

Bummer you missed flying with Lars on the Bimen flights but health comes first - sounds like you did ok on the insurance and claiming back for missed flights.

Any yes, agreed, seems lot's of food EK serves for a relatively short flight - nice to see you had EDA, flew here inagural flight to JFK, seems such a long time ago!

Cheers

Mark

Topic: RE: Air Macau, Tiger Airways & Grounding Fiasco At SIN
Username: PlaneHunter
Posted 2013-06-30 22:33:50 and read 6563 times.

Quoting ba319-131 (Reply 34):
Sorry it took me so long, just don't seem to have too much time to catch up on reading TR's these days, I've a backlog I need to post myself!

Hi Mark! Many thanks for your comments. No worries about the delay. I have been in a similar situation.

Quoting ba319-131 (Reply 34):
Bummer, at least you did not have a long wait between flights, could have been worse.

  

Quoting ba319-131 (Reply 34):
Yes but what vegeterian want some fake Chicken dish?

I can only agree, very odd. But on the other hand, many vegetarians eat fake sausages...  

Quoting ba319-131 (Reply 34):
Bummer you missed flying with Lars on the Bimen flights but health comes first - sounds like you did ok on the insurance and claiming back for missed flights.

That was a big disappointment. But yes, I didn't lose too much in the end.

Quoting ba319-131 (Reply 34):
Any yes, agreed, seems lot's of food EK serves for a relatively short flight - nice to see you had EDA, flew here inagural flight to JFK, seems such a long time ago!

I still remember your great report. Was a nice surprise to get EDA.


PH


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