I was in an awful rush to Suvarnabhumi due to various happenings that day, and hit the deserted BA/Qantas counters at around 5pm. A very friendly QF employee handed me my boarding pass in a matter of seconds and gave me directions to the newly opened Qantas Club lounge. First Class section wasn’t yet open, so she informed I should use the business class side.
Immigration didn’t have much of a line, although I wish they had a few priority counters to bypass all the clueless tourists with incomplete details on their departure/arrival cards. TG has their own fast track for F/C, but that can’t be used by even partner F class such as Lufthansa. Once through, I made my way to the abovementioned QF Club. Significantly better than the horrendous Louis Tavern CIP lounges that BA/QF used previously, but I was far from impressed. Only a small section was open, another run of the mill Suvarnabhumi lounge, nothing to write home about.
The concourse design dictates that lounges need to be long and narrow, so I guess you can’t design a superb lounge like QF Club Singapore at all at this airport. Another reason why I hate Suvarnabhumi is that food in the lounges is appalling, no improvement here either, same stale sandwiches as at Don Muang. No hot food whatsoever. The bubbly was some Australian sparkling wine, acceptable, but CX/SQ/EK serve proper champagne in their business class lounges.
Gate G4 was not far from the lounge, and I boarded right away.
A warm welcome from the old guy at the door, and I made my way to suite 2A. First impression of the cabin was that it’s more cramped than the SQ or CX equivalent, but looks very stylish nonetheless. Stowed my bag, sat down, and I was offered champagne seconds later. With it came macadamia nuts and refills were more or less nonstop – very good first impression of BA service.
Perrier Jouet Belle Epoque 1999
Anya Hindmarch designed BAg's were also distributed and so were the pyjamas. Next, the purser greeted everybody and handed out the menus. The brown velvet amenity kits are very nice and feature photos of old BA aircraft on the inside. Decent selection of Kiehl’s cosmetics. I then changed to my PJ’s, and a F/A immediately offered to hang my clothes in the closet. The way it should be.
Pushback was a few minutes early, and we taxied to 19L for takeoff. Service started with drinks and canapés, the latter of which is no longer offered on SQ or CX. Dinner orders were then taken, here’s the menu and wine list.
Something weird happened with the memory card of my camera, so apologies for no starter/soup/salad pictures. The return has more of the meals. I opted for the full affair, starter, soup, salad, followed by the steak, pannacotta and cheese. Service was top notch with constant drink refills, wine recommendations etc. Enjoyed plenty of the bubbly and later the Bordeaux with the steak. Plastic cutlery was used, some moronic new Australian restriction I heard since TG does this to Australia as well.
Steak main course
Cheese with the lovely Warre 1988 Port
Tried to recline my seat, it needed a few kicks from the purser, but thankfully that worked. Decided to watch a movie on the pre-historic cassette player and enjoy some JW Blue Label while doing so. IFE was the only weak part of my BA experience I’d say.
A glass of JW Blue on the rocks. BA knows their drink measurements unlike CX...
I then decided to call it a night after the movie, reclined the seat and put the mattress on it. I know I could have requested a turndown service... I hear this mattress is a new enhancement, and it definitely makes the suite a very comfortable bed. The feet area is a bit narrow, but it didn’t bother me at all.
Since I asked not to be woken up for breakfast, I was only woken up 10 minutes out of Sydney, and the breakfast smoothie hit the spot. Was still full from dinner anyway.
Immigration was deserted this time, amazing what difference a few planes can cause (it was packed when I arrived on CX last time). No questions asked, and I was on the train to the Sydney Marriott in a matter of minutes. A very rare experience at SYD, where they seem to hate Asian arrivals with passion, give you a hard time at immigration and thus cause huge lines.
Sydney Marriott Hotel
This property is next to the Hyde Park, and a significant notch below the Harbour Marriott. Asked if they had any rooms ready for a Platinum at 7.30am, “I don’t think we do, maybe noon”. Not impressed at all considering I emailed them about it beforehand. No emails to the Harbour Marriott on the previous trip and their response was “Of course we’ll find something for you since you’re a Platinum with us”.
Got an executive level room at 10am, although cleaning was still in progress. The front desk manager came up to apologize for the mix-up, nice touch. A large room with the new Marriott bedding, not bad at all. However, the furniture was showing serious wear and tear, and did not really match the nice bed and flat screen TV. Huge bathtubs in this property, but no separate showers.
Marriott Revive Bed
Basic amenities, love how the Singapore Marriott for example has Bvlgari in the new rooms
01 April 2007
Sydney Kingsford Smith (SYD/YSSY) – Bangkok Suvarnabhumi (BKK/VTBS)
British Airways BA/BAW 010
1640-2255 – On Time
FIRST, Suite 2K
I arrived on Air Tahiti Nui in the morning, thus had all day to spend at the Qantas F lounge. Unfortunately, this was still the old lounge downstairs, not the recently opened brand new one. No problems getting in although they couldn’t give me a boarding pass until 2pm when BA check-in opened. Grabbed one of the sleeper chairs and unsuccessfully tried to get some shut-eye.
The bar offerings are of decent quality, so I went for the Moet&Chandon instead of sleeping... Food department left a lot to be desired, very basic continental breakfast and some cold stuff later. A couple of A330s made their turnarounds in front of me, here’s VH-QPE. It came from HKG and seemed to have lots of Dell computers in the cargo hold – hope they have good packaging; otherwise half would be broken after the unloading process. One such package was lying on the tarmac for 30 minutes after falling from the cart.
BA10 to London and Bangkok departed from gate 36 this afternoon, and they had just started premium boarding as I made it there. Pre-departure ritual was an exact copy of BKK, very friendly crew, constant champagne top-ups, and the amenities handed out. Taittinger Grande Cuvee was offered on the ground, later switched to the Perrier Jouet mentioned in the wine list. Both excellent, I assume Fgbdavidson’s favourite Charles de Cazenova is gone for good.
Taittinger Grande Cuvee
F suite view with BAg, PJs, duvets etc.
NZ A320 taxiing as we push back on schedule
Downtown Sydney in distance during our short taxi to 16R for takeoff
Taking off from Sydney
Leaving Australia behind
Service started with drinks and canapés
Table setup for dinner on BA10
Sunset during dinner service
Dinner and refreshments served on SYD-BKK, here’s the menu. Wine list was the same as on BKK-SYD, so I won’t repost it.
Lobster on the menu again, so that was the obvious starter. Decided to go for the soup as well, but skip the salad this time.
Fresh Rock Lobster with wasabi dressing, superb appetizer
French onion soup
Lamb main course – very tasty
Lemon tart with Bailey’s
And naturally finish it off with some cheese and two glasses of Warre
The British guy and Irish lady did a great job with service; drinks were never empty and refilled without questions as it should be. The sad fact is, these days in TG First, they won’t refill your Dom glass unless you ask – experienced on two TG F flights already this year.
I changed to PJs only after the meal this time, and had quite a laugh exiting the toilet. An older gentleman was complaining about his blinking reading light, and the crew promptly said “Sir, that’s because the disco opened after dinner!” The crew was just brilliant on both BA flights, and that’s a good example of that if you ask me.
I was quite exhausted after the TN flight and day at SYD airport, so decided to make full use of the F suite after this. Had a couple of hours of sleep, and woke up perhaps two hours out of BKK. Was promptly offered some sandwiches – I’m not a great fan of this afternoon tea service, but something more substantial would have been too much for this short flight. Unless of course, it’s a plate of caviar as I requested on Cathay. Had some JW Blue with the snacks and all too soon we were descending into Bangkok Suvarnabhumi.
Landing was a few minutes early, and turning into the G gates, the captain came on and announced “Ladies and gentlemen, as you can see we’re turning to our gate bang on time, it’s 10.55pm local time. I suppose that was pure luck, but I’ll take the honour of that anyway.” The cabin burst out laughing. Immigration was thankfully relatively fast, and I was home about 40 minutes after landing.
I was very impressed with my first BA FIRST flights, far exceeded my expectations. Great crews, and the food/beverage department was much better than expected. Either BA has improved a lot or CX has cut their F – comparing my recent CX SYD run and this one – I frankly don’t know which one to prefer. CX is definitely not light years ahead as some claim.
05APR BKK-SIN CX 713 J 744
06APR SIN-MNL SQ 912 Y 772
08APR MNL-BKK 5J 931 Y 320
17APR BKK-HKG TG 600 F 744
18APR HKG-NRT NH 912 C 763
18APR NRT-LAX SQ 012 F 744
18APR LAX-YVR AC 557 C 320
20APR YVR-YUL AC 112 C 762
22APR YUL-LGA AC 746 Y E75
22APR JFK-LAX UA 033 F 752
23APR LAX-NRT SQ 011 F 744
24APR NRT-SIN SQ 011 F 744
25APR SIN-BKK SQ 972 F 772
29APR BKK-HKT TG 201 F 744 (C-service)
01MAY HKT-BKK TG 224 C 744
I may or may not post reports of various TG Y longhauls, perhaps I should because service levels have gone down radically.
26MAY BKK-KUL FD 3571 Y 733
26MAY KUL-CGK EK 346 J 77W
27MAY CGK-SUB 7P 341 Y 732
28MAY SUB-CGK RI 387 Y 732
28MAY CGK-SIN EK 344 J 77W
29MAY SIN-BKK CX 712 J 773
05JUN BKK-SYD TG 995 F 744
06JUN SYD-BKK TG 996 F 744
28JUN BKK-MNL 5J 932 Y 320
29JUN MNL-PAG 6K 773 Y 146
05JUL CEB-MNL 5J 572 Y 319
05JUL MNL-BKK 5J 931 Y 320
14AUG BKK-SYD BA 009 F 744
15AUG SYD-JNB QF 063 F 744
16AUG JNB-CPT BA6409 J 737
18AUG CPT-JNB BA6416 J 737
18AUG JNB-LHR BA 054 F 744
20AUG LHR-MAD BA 458 J 752
20AUG MAD-FRA LA 704 F 343
20AUG FRA-HEL AY 826 J 320
23AUG HEL-LHR AY 831 J 321
23AUG LHR-DXB BA 107 F 744
25AUG DXB-LHR BA 106 F 744
25AUG LHR-HKG QF 030 F 744
26AUG HKG-BKK CX 713 J 744
Bofredrik From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 4 months 4 weeks 1 day 3 hours ago) and read 22131 times:
I must ask, after this GREAT report...
Do you travel private or for business?
You are anyway a big spender on air tickets...
And i am happy to read about it.
But i do not like this new F seats (similar ones
is introduced in C). I like the traditional seating
when you have a window beside you and not
Quoting Lufthansa747 (Thread starter): The bar offerings are of decent quality, so I went for the Moet&Chandon instead of sleeping... Food department left a lot to be desired, very basic continental breakfast and some cold stuff later.
Judging by the pictures of the new QF F lounge that is about to change
It appears as though BA have got round to investing that infinitesimal amount of money into a decent F champagne ...and some new tablecloths With any luck the days of the cheaper stuff, the champagne that is,) are gone. Having said that I think the Cazenove didn't taste that horrible in the air. Once on ground and sampled aside something decent it was noticeably bad! I think one of the problems is that it somewhat insults your clientele and doesn't portray a good image for an F class product, especially one like BA. Someone flying on a £7300 return ticket (whether their company pays for the ticket or whether out of their own pocket) isn't going to be the kind of person to spend £15 on a battle of champers, or £10 on a bottle of wine at home. Try and match the clientele with product you are providing. The staff also seemed rather embarassed by the cheap stuff too. One FA described it as 'the cheap looking Russian knock off' and went into a little tirade about the poor quality of it!
Also on the catering side of things your flight looked pretty good. I still think BA really excel with their starters and desserts and judging by the photos these appeared to be no exception. Incidentally panna cotta is one of my favourite desserts so to see that on the menu would have really got my mouth watering.
Tbear815 From United States of America, joined Jun 2003, 704 posts, RR: 4
Reply 9, posted (8 years 4 months 4 weeks 13 hours ago) and read 20518 times:
Lufthansa747 and Fbgdavidson,
Why the hell are you both not travel writers and critics of airlines? Your reports are superb, your writing skills excellent, and your appreciation of the whole scheme of things outstanding. When I used to travel (and generally F), I would pick things apart like you, but there was no internet much less A.net then. By reading your reports, I am reliving my traveling days vicariously. Of course, those were the days of the 707's, DC-8's, early 747's, and (gasp) the 747SP!
Thanks so much to both of you for really making my rather mundane life now all that more exciting by reading your reports. And Lufthansa747, I have to concur with our Britisher cum Virginian, you'd better start writing all those reports! Your fans are waiting and drooling over your choices of menu. Your observations are incredible and much appreciated by this San Franciscan (oh, for some cold lobster as a starter.....)!
The pics in the TR don't show the actual F seat, so there is no way to judge. The only thing you see is the buddy seat/footstool, which also combines to convert the seat into bed setting. The seat itself, as has been noted, is spacious. However, BA is in the process of redesigning First, so within the next year, then hopefully something new and exciting will be coming out.
Lufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 32
Reply 22, posted (8 years 4 months 3 weeks 2 days 20 hours ago) and read 17397 times:
Quoting Fbgdavidson (Reply 7): Judging by the pictures of the new QF F lounge that is about to change
Yeah, hope to check it out on my way to JNB in August.
Quoting Fbgdavidson (Reply 7): One FA described it as 'the cheap looking Russian knock off' and went into a little tirade about the poor quality of it!
Yeah, that comment was an absolute classic. There's nothing wrong with SQ/CX polite, consistent and robotic style, but the BA crews can be absolutely great!
Quoting Fbgdavidson (Reply 7): I still think BA really excel with their starters and desserts and judging by the photos these appeared to be no exception. Incidentally panna cotta is one of my favourite desserts so to see that on the menu would have really got my mouth watering.
True, loved the starters. Panna cotta wrongly done can be pretty bad though, the BA one was mouth watering indeed but I have had something pretty poor on Thai. TG seems to master in messing up Western entrees, the latest Lobster Thermidor ex-BKK simply tasted like some mystery seafood in equally mysterious sauce...
I remember you seemed impressed with RJ. IMHO CX/QF portions tend to be tiny these days and AY seems to have cut J food an awful lot. BA J I ike but my experience is just a couple of flights.
Quoting N178UA (Reply 16): I will wait for your TG600 report as they have upgraded to 744 or 346 in the summer (got rid of the old 743 on that and PEK route)
Well... Guess what I got at the end to HKG. 744 at booking and 744 at online check-in. 747 (i.e. the old version) at gate. No big deal to HKG, but the TG inconsistency is too much for me to pay big bucks for their service in F/C.
Quoting N178UA (Reply 16): Btw, how much is a One World RTW F class ticket ex BKK? I see your itienary is a One World 4 Continent?
Awfully expensive with the current exchange rate. IIRC, 360000 THB+tax for an AONE4.
Mine is an AA Oneworld award, a bargain and a half and a miracle I found that availability.
Quoting N178UA (Reply 16): you and Carfield are my favourite TR writers here
Thanks for the compliments, I really enjoy your rare airlines reports as well.
Crdaus From Australia, joined Jan 2006, 142 posts, RR: 2
Reply 23, posted (8 years 4 months 3 weeks 1 day 5 hours ago) and read 17003 times:
Thank you for a very informative report. I have just flown BA 1st (EWR-LHR) and was similarly impressed - so much so that I am considering switching from CX to BA for a forthcoming trip to Europe from Melbourne in July. You have also inspired me to write a trip report for my most recent trip which was MEL-SYD-SFO-BOS, EWR-LHR-HKG-MEL on QF, UA, BA, and QF.