Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
SAS/Braathens SK 4450: 26/MAY/07: OSL-AES: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Posted (7 years 2 months 5 days 1 hour ago) and read 15017 times:

Feedback always appreciated.

Trip Report: 022
Flight Category: Y-DSR (See Report End)
Date: 26-May-07
SDT/SAT/Delay: 1305/1400/00:55hrs/Delayed by 01:20 enroute
Flight: SAS, Braathens SK 4450, 226 + 164 miles
Routing: OSL-TRD-AES (TRD unannounced and unscheduled stop)
Aircraft: 736
Seat: Economy, 9A

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 3 months due to immense work pressure (living in Caracas, Douala, Newark, and Zagreb), I am back to being an airline aficionado and write TRs for A.Net. Upon completion of my 4 week work assignment in Copenhagen, I decided to take 2 weeks off and visit the only country I had not been to in Europe (Norway), and visit my favorite city in Europe (Lisboa). For my Norwegian adventure, I decided to skip Oslo and head to Alesund (in the North) for some relaxation and driving some of the most beautiful roads in Europe. I have attached some pictures which scratches the surface of how beautiful Norway is up north. It's probably the least diverse country in the world ... but truly beautiful. Besides this, there will also be a TR for my OSL-LIS flight on TP ... one of Europe's longest flights in the north-south direction.

II > Pre-Flight:

a) Before Airport:
Booking for the entire trip was made using SAS' website at www.flysas.com. The website is fast and booking is done in a jiffy. Technically, you also have the ability to view your reservation as well as check-in online, but I was never able to do the later and had to call SAS help desk to choose my seats. Strangely, no special provisions exist for choosing exit row seats, and no seats are reserved for Star Gold members.

b) At Airport:
While the new OSL airport is efficient, signage was confusing and it was remarkably crowded ... perhaps the developers were not anticipating the strong growth the airport has been seeing? Star Gold flyers could use a dedicated check-in bay ... but this was hard to find. Having located the same, I was checked in by a terrific girl and my bags were off to Alesund. Prior to security checks, I had a chance to explore the airport. Oslo, like other airports in the region has distinct look. It follows what I shall call from now the Ikea School of Airport Design (ISAD). Think serious touches of wood, minimalist, etc. (Seriously, they all look very similar ... sort of like how I created a genre for airports in India). Security was quick and soon I made it to the domestic gate area. I was surprised to find that there were NO lounges at the domestic gates (and only one Star Gold lounge in the entire airport). Retail and food options were limited too and super expensive (this is Norway after all!). All in all, disappointing.

Boarding was announced and I was the last to board the Braathens tagged Boeing 737-600. I was greeted by the all female crew and soon we were off. The cabin of the 736 was very clean (definitely significantly cleaner than the average European carrier) and the plane looked smart with its blue seats. However, I found the ads on the seat backs to be pretty tacky and more reminiscent of pure LCCs. Load was extremely light at around 40%. I was not about to complain mind you ...

Airport - External:

(Oslo¡¦s new Gardemoen Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-10.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-10.jpg

Airport - Internal:

(Departure Hall)
http://i90.photobucket.com/albums/k251/abrelosojosnow/003-10.jpg

Scenes of the tarmac:

NONE

Lounge

NONE. There seems to be NO lounge in the entire domestic side of Norway's premier gateway.

Boarding:

NONE.

III> In-Flight:

a) Service Schedule + Impressions:
Immediately post take off, the crew announced that the only thing complimentary was hot tea or coffee. Even water was to be bought on board! Now this really pissed me off. I mean, I bought a fairly expensive ticket (USD 700 or so for CPH-OSL-AES and v.v.) and I had to pay for water! There are plenty of SK crew on A.Net and I would LOVE to hear how their higher paying passengers have thought of this service plan.

Midway through the flight, the other odd thing happened. The captain announced that we had to divert to Trodenheim for "non-technical reasons" and that there was nothing to worry about ... apparently, the airline had to take care of paper-work. Now, I have flown enough and have never encountered something so odd! Granted, TRD was not far off route from AES, but didn't the airline recognize that this might severely inconvenience passengers. Of course, like other passengers (and some got panicky and were ringing for crew), my mind raced to what the possible reasons could be. In the end though, it was just what the Captain had said ... at TRD, he merely picked up some paper work! Very weird, and extremely unprofessional. Being the eternal non-cynic (yeah, right  ), I consoled myself at having been to TRD airport.

b) Aircraft + Seats:
The 736 was very well maintained and clean. Unlike some of my more recent experiences in Europe (Olympic to be specific), the seat pockets did not have dirt, chewing gum, and other mysterious remains. Lavatories were also clean and remained so during the flight. The interior of the 736 looked pleasant and inviting. However, the seat back advertisements were tacky and took away from the overall "clean" feel of the aircraft. Since I was in an exit row, legroom was generous. While not super cramped in the regular rows, pitch was still not something to write home about. The blue cloth seats were OK, and recline seemed above average. I was surprised that none of the exit row seats next to me were taken.

Aircraft:

(Pictured upon disembarkation @ Alesund Vigra Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-10.jpg

Views from Aircraft:

(Taken during the random stop at TRD. Read report.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/020-7.jpg

Seat Leg-Room:

(Really comfortable Exit Row)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-10.jpg
(Regular Seat, not too bad)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-10.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/007-10.jpg
(Exit Row)
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-10.jpg
(Regular Row of Seats)
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-10.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-7.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/011-9.jpg

c) Meal + Beverage:

As mentioned earlier, the only thing provided was hot tea or coffee. I opted for coffee. The BOB menu was nothing special.

(Hot tea)
http://i90.photobucket.com/albums/k251/abrelosojosnow/012-10.jpg
(Sugar sachet with random saying. Even the aircraft adorned some random saying about some snowflake)
http://i90.photobucket.com/albums/k251/abrelosojosnow/013-10.jpg
(BOB page from Braathens inflight magazine)


d) Inflight Entertainment:
Nothing audio visual. However, there were the Scanorama (SAS) and Braathens inflight magazine. Though, I wish the Braathens magazine had an English section for us tourists  .

(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-9.jpg
(My inflight entertainment was to stare out of the window...)
http://i90.photobucket.com/albums/k251/abrelosojosnow/015-10.jpg
(...especially when the stunning Norwegian coast appeared)
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-10.jpg

e) Crew:
Usually, I have received extremely COLD service from SAS Intercontinental crew. Many of them had serious attitude problems. And after flying 2 intercontinental flights with diva like service in Business class last year (ARN-ORD and CPH-BKK), I was prepared for the worst ... and I was EMPHATETICALLY surprised in a positive manner! Braathens/SAS Norge crew on all sectors (not just this OSL-TRD-AES flight) were absolutely amazing. Prompt, courteous, joking, and full of smiles. Within the limited amount of "service items", they carried their job with dignity and polish ... and it probably helped that so many of them were such lookers! I was impressed ... and SK became another mainline carrier whose domestic and regional (last year, MUC-CPH and CPH-ARN) crew is simply MILES ahead of their intercontinental crew. NWA and LH are others that I find this to be very sadly true.

IV> Post-Flight:

Alesund airport conforms to the ISAD as well. We disembarked using stairs and were escorted to the one baggage carousel. Interestingly (and probably for the first time EVER), I was the only one claiming a bag! I dont remember the last time I was in a baggage hall by myself. Definitely weird.

V> Impressions + Scores:

Overlooking the unprofessional unscheduled stop as a one-of event, I think I was most disappointed by the lack of food items on board. I found that their service plan of hot tea/coffee + BOB for everything else to not be cognizant of customer differentiation. Why should someone who paid more money to fly such a small leg have to pay for water? Beyond that, I was very impressed with the crew and will not hesitate to fly SAS Norge/Braathens.

Reservation: 7.5
Check-In: 8.0
Lounge: n/a
Boarding: 7.0
Seat: 7.0
Aircraft Overall Ambience: 7.0
IFE: 5.0
Crew Service: 8.5
Food: 1.0
Beverages: 3.0
Amenity Kits + Others Freebies: 5.0
Disembarkation: 7.0
On-Time Record: 3.0
OVERALL IMPRESSION: 5.75
(Pre-flight average of all-reviews: 6.38)

(Scores are based on comparison with other airlines in THAT class of service - No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR
21/ Jet Blue: CUN-JFK: 02/20/07: 5.96: Y-IMR


(Note on Codes: Y - Economy, J - Business, F - First :: I/D - International/Domestic :: SR/MR/LR - Short/Medium/Long Haul :: I have designed these codes so people don¡¦t believe my scores are comparing apples and oranges)

VII> Other Pictures:

It has now become customary to share some images of the place I went to, and some other related aviation pictures. Hope everyone enjoys!

(Beautiful Alesund ... quieter, nicer, and friendlier than Bergen)


(Trollstigen)

(Atlantic Coast Road ... photo courtesy Local Tourist Bureau)

(Local Scenery)



[Edited 2007-06-30 06:41:16]


Live, and let live.
15 replies: All unread, jump to last
 
User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 1, posted (7 years 2 months 4 days 23 hours ago) and read 14941 times:

stunning scenery and good report as usual. Norway's the one country in Scandinavia I have yet to visit as well.

I am also jealous about the 737-600 ride... I must get one of those in my logbook, thought they're bound to be around for a while yet!


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12242 posts, RR: 35
Reply 2, posted (7 years 2 months 4 days 18 hours ago) and read 14782 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Very good and indepth report  Smile

Quoting Abrelosojos (Thread starter):
For my Norwegian adventure, I decided to skip Oslo and head to Alesund (in the North)

I'd say west, but that's just me  Wink

Quoting Abrelosojos (Thread starter):
(...especially when the stunning Norwegian coast appeared)



Quoting Abrelosojos (Thread starter):
(Pictured upon disembarkation @ Alesund Vigra Airport)

Look, they repainted your engines when you landed  Silly

Quoting Abrelosojos (Thread starter):
Braathens/SAS Norge crew on all sectors (not just this OSL-TRD-AES flight) were absolutely amazing. Prompt, courteous, joking, and full of smiles.

Welcome to Norway  Smile



911, where is your emergency?
User currently offlineEMA747 From United Kingdom, joined Jun 2006, 1171 posts, RR: 1
Reply 3, posted (7 years 2 months 4 days 16 hours ago) and read 14697 times:

Niiiice. sounds like a good flight, I have yet to fly with SAS or Braathens but I hope to one day.

I have not been to Alesund but I have driven up the trollstigen and the atlantic road, both are very spectacular.



Failing doesn’t make you a failure. Giving up and refusing to try again does!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 4, posted (7 years 2 months 4 days 15 hours ago) and read 14668 times:

Quoting KaiGywer (Reply 2):
I'd say west, but that's just me

= And I would agree with you  Smile. Funny thing is after I put North (and I think I just wanted to say North of Oslo), I waivered to change it to North West Central and/or attach a map  Smile.

Quoting KaiGywer (Reply 2):
Look, they repainted your engines when you landed

= Good eyes. Was wondering who would notice first. The flight over the coast was taken from AES to BGO.

Quoting Aussie_ (Reply 1):
Norway's the one country in Scandinavia I have yet to visit as well.

= It's my favorite for sure for natural scenery!

-A.



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6776 posts, RR: 77
Reply 5, posted (7 years 2 months 4 days 14 hours ago) and read 14640 times:

Very nice report with stunning pictures!

Quoting Abrelosojos (Thread starter):
In the end though, it was just what the Captain had said ... at TRD, he merely picked up some paper work! Very weird, and extremely unprofessional.

Truly odd explanation...

Quoting Abrelosojos (Thread starter):
Aircraft:

(Pictured upon disembarkation @ Alesund Vigra Airport)



Quoting KaiGywer (Reply 2):
Look, they repainted your engines when you landed



Quoting Abrelosojos (Reply 4):
= Good eyes. Was wondering who would notice first. The flight over the coast was taken from AES to BGO.

That aircraft pictured at AES is a B735 (LN-BRR). Which type did you get on the AES-BGO segment?


PH



Nothing's worse than flying the same reg twice!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 6, posted (7 years 2 months 4 days 14 hours ago) and read 14628 times:

Quoting PlaneHunter (Reply 5):
That aircraft pictured at AES is a B735 (LN-BRR). Which type did you get on the AES-BGO segment?


PH

= Yup. AES-BGO, and BGO-OSL were 735s and OSL-AES was the 736.

Quoting PlaneHunter (Reply 5):
Truly odd explanation...

= Tell me about it! I think what was weird was that while the captain really was being honest about paperwork, no one believed him. And, why would they no? It was truly odd!

-A.



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6776 posts, RR: 77
Reply 7, posted (7 years 2 months 4 days 14 hours ago) and read 14622 times:

Quoting Abrelosojos (Reply 6):
= Yup. AES-BGO, and BGO-OSL were 735s and OSL-AES was the 736.

Did you notice any significant differences between SAS Braathen's original B735 and the ex-SAS B736 (seats, overall condition)?


PH



Nothing's worse than flying the same reg twice!
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 8, posted (7 years 2 months 4 days 12 hours ago) and read 14568 times:

very nice report! so that trip was the reason why you couldnt attend our CCS/PMV a.net Meeting!

 Smile

cheers



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 9, posted (7 years 2 months 4 days 8 hours ago) and read 14460 times:

Quoting PlaneHunter (Reply 7):
Did you notice any significant differences between SAS Braathen's original B735 and the ex-SAS B736 (seats, overall condition)?


PH

= Yes. If you look carefully (and maybe the mistake was in anticipation of your question  Wink), in the cabin shots, there are 2 different featured aircrafts. The first is a 736, the second is a 735. I thought the original Braathens 735 were much better maintained and more comfortable.

Quoting Avianca (Reply 8):
very nice report! so that trip was the reason why you couldnt attend our CCS/PMV a.net Meeting!



cheers

= Thanks. Yup - this is the reason. I think I mentioned it in one of the final planning threads for the CCS-PMV meet ... I tried to get off a week earlier from my CPH assignment. Since I couldn't be free until May 25th, I decided to go take my European break. Trust me, I would MUCH MUCH MUCH rather have been in Venezuela than Danmark! Next time.

Cheers,
A.



Live, and let live.
User currently offlineLHboyatDTW From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 2 months 4 days 1 hour ago) and read 14369 times:

Great trip report

lots of detail, plenty of photos, and clearly organized. Well done!  thumbsup 

Quoting Abrelosojos (Thread starter):
the Ikea School of Airport Design (ISAD)

 rotfl  I will need to remember that.

Now did the manual for OSL seem as complex as those for the coffee tables they sell?  Big grin  duck 


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 11, posted (7 years 2 months 3 days 14 hours ago) and read 14259 times:
Support Airliners.net - become a First Class Member!

Nice report, many thanks.

Quoting Abrelosojos (Thread starter):
Midway through the flight, the other odd thing happened. The captain announced that we had to divert to Trodenheim for "non-technical reasons" and that there was nothing to worry about ... apparently, the airline had to take care of paper-work. Now, I have flown enough and have never encountered something so odd! Granted, TRD was not far off route from AES, but didn't the airline recognize that this might severely inconvenience passengers. Of course, like other passengers (and some got panicky and were ringing for crew), my mind raced to what the possible reasons could be. In the end though, it was just what the Captain had said ... at TRD, he merely picked up some paper work! Very weird, and extremely unprofessional

- Odd, very odd indeed!

Quoting Abrelosojos (Thread starter):
I consoled myself at having been to TRD airport.

- At least that's something I suppose.

Quoting Abrelosojos (Thread starter):
the only thing provided was hot tea or coffee. I opted for coffee. The BOB menu was nothing special.

- Odd they serve tea/coffee for free but charge for water, odd indeed.

Quoting PlaneHunter (Reply 5):
That aircraft pictured at AES is a B735 (LN-BRR). Which type did you get on the AES-BGO segment?

- I thought that too.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSomeone83 From Norway, joined Sep 2006, 3370 posts, RR: 3
Reply 12, posted (7 years 2 months 2 days 14 hours ago) and read 14142 times:

Quoting PlaneHunter (Reply 7):
Did you notice any significant differences between SAS Braathen's original B735 and the ex-SAS B736 (seats, overall condition)?

You might know it, but SASBraathens are now SAS (Norway) and all SAS 736 are the same while the ex-Braathens planes like the 735 are slightly different most of them still in ex-Braathen both interior and exterior although a few of them have now been painted


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 13, posted (7 years 2 months 2 days 2 hours ago) and read 14104 times:

I asked this on my TR and would love to hear from any SK crew. What kind of feedback are you getting on the policy of only hot tea/coffee on domestic flights? I found it unnerving given how much I had paid - but would love to hear people's ideas out there.

Thanks,
A.



Live, and let live.
User currently offlineMatt727 From Sweden, joined Jul 2007, 306 posts, RR: 32
Reply 14, posted (7 years 1 month 3 weeks 6 days 8 hours ago) and read 13869 times:

Quoting Abrelosojos (Thread starter):
(Beautiful Alesund ... quieter, nicer, and friendlier than Bergen)



Quoting Abrelosojos (Thread starter):
(Trollstigen)

WOW

Norway is beautiful. Haven't been there in ages...need to go back some day.


User currently offlineSASDC8 From Norway, joined Mar 2006, 755 posts, RR: 1
Reply 15, posted (7 years 1 month 3 weeks 1 day 18 hours ago) and read 13719 times:
Support Airliners.net - become a First Class Member!

Hi. Nice report, but as other have commented on earlier you have mixed up some of the pics  Smile Aalesund is in the west of Norway. From there you have about two thirds more of the country to go, in a northerly direction Big grin

We Norwegians are used to paying a premium and get no extra service. All SK aircraft on domestic flights are in a one class configuration and everyone get the same service, it they are travelling i Q or C-class. I have to say that I totally agreee with you, water and in my opinion other drinks should be free on a carrier like SK.

SK have now started a "relaunch of service" campaign and one of the main points with this is that premium pax should get more premium service, at least one the ground. SK will be opening a Fast track service threw security at OSL, which is a start. Post 2000 both SK and BU had both domestic and international lounges at OSL, but the profit and cutback trains saw to that they no longer exist. Hopefully a domestic lounge will be SK next step on their "relaunch of service" campaign.

I also enjoy the seat on the old BU A/C more than the seats on the newer SK A/C. BU seats are delivered by Recaro/Simco so that probably explains it  Wink



2-3-2 is NOT a premium configuration
Top Of Page
Forum Index

Reply To This Topic SAS/Braathens SK 4450: 26/MAY/07: OSL-AES: Y Cabin
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
LIS-OSL-LIS On SAS Braathens! posted Wed Sep 7 2005 20:07:56 by CV990
Kingfisher A380 Demo Flight DEL To DEL 7 May 07 posted Wed May 9 2007 09:09:01 by Deaphen
Jet Blue B6 892: 20/FEB/07: CUN-JFK: Y Cabin posted Sat Feb 24 2007 07:50:00 by Abrelosojos
Viva Aerobus VIV 171: 15/FEB/07: CJS-MTY: Y Cabin posted Fri Feb 23 2007 05:35:20 by Abrelosojos
USA 3000 U5 115: 06/JAN/07: PUJ-BDL: Y Cabin posted Wed Jan 10 2007 06:11:57 by Abrelosojos
Indian IC 202: 26/SEP/06: DEL-CCU: Y Cabin posted Sun Oct 22 2006 09:24:49 by Abrelosojos
Air Deccan DN 698: 07/OCT/06: IXZ-CCU: Y Cabin posted Wed Oct 25 2006 20:07:27 by Abrelosojos
SK And DY MAN-OSL-BGO-MAN posted Sun Apr 23 2006 21:31:05 by HS748
SAS MD90 + A321, OSL-CPH-OSL posted Mon Aug 8 2005 12:53:43 by CRJ900
BAW Iah-lgw May 26 posted Mon May 2 2005 21:12:18 by COAIAH

Sponsor Message:
Printer friendly format