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TAP Portugal TP 507: 29/MAY/07: OSL-LIS: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Posted (7 years 1 month 3 weeks 3 days 12 hours ago) and read 21506 times:

Feedback always appreciated.

Trip Report: 023
Flight Category: Y-IMR (See Report End)
Date: 29-May-07
SDT/SAT/Delay: 1455/1750/03:55hrs
Flight: TAP Air Portugal TP 507, 1722 miles
Routing: OSL-LIS
Aircraft: 321
Seat: Economy, 6C

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 3 months due to immense work pressure (living in Caracas, Douala, Newark, and Zagreb), I am back to being an airline aficionado and write TRs for A.Net. Upon completion of my 4 week work assignment in Copenhagen, I decided to take 2 weeks off and visit the only country I had not been to in Europe (Norway), and visit my favorite city in Europe (Lisboa). Lisboa to me remains the most intoxicating city in Europe … and I can be drunk on it literally and spiritually! It embodies old world charm that many other parts of Europe has simply lost, and the nightlife is legendary. The best part of the nightlife is unlike many parts of the region, it is laid back and NOT pretentious. People are here to have a good time without stress. Besides this, there is also a trip report on the OSL-AES flight which can be found at SAS/Braathens SK 4450: 26/MAY/07: OSL-AES: Y Cabin (by Abrelosojos Jun 30 2007 in Trip Reports).

II > Pre-Flight:

a) Before Airport:
Booking for the entire trip was made using TAP’s website at www.flytap.com. It is definitely a weird website. While you are able to purchase a flight and book and change a seat online, online check is severely restricted to a few markets. Oslo was definitely not one of them! Moreover, the option to view and change seats was also limited to this city list … which was super annoying as I wanted to change my seat. Of course, TAP staff over the phone was not willing to do it as well. Again, no special provisions exist for choosing exit row seats and/or other special seats for Star Gold members.

b) At Airport:
While the new OSL airport is efficient, signage was confusing and it was remarkably crowded … perhaps the developers were not anticipating the strong growth the airport has been seeing? TAP uses check-in Bay B. Since I was transiting from Bergen, I did not have to go through security again. What was weird was that SK could not issue me a boarding pass at BGO … and they needed a boarding pass to let me through to the international gates at OSL. After 10 minutes arguing, they were finally convinced by seeing my e-ticket, of course after the customary amusement at the Liectenstein passport! Now, I went to the gate and there was no one to issue me a boarding pass. I then went to the ONLY Star Gold lounge (SUPER SMALL AND SUPER CROWDED – not impressed!) and they could not issue me the boarding pass as well. Uugh. Anyways, at the lounge I helped myself to a café and quickly checked my email from one of the many free computers. A good 40 minutes prior to boarding, I walked to the gate and noticed that boarding had already commenced. Since the ONE gate agent was busy, I waited until all the passengers had boarded the aircraft. When I finally went up to her, she snapped and asked why I was so late. I explained that I had been here, and I was waiting until she got free. She said she had already offloaded my bags! I was unusually calm and asked if she had checked her flight manifest which clearly indicated that I had arrived from BGO and perhaps she should have made an announcement for me at the gate area. This shut her up and she mumbled on the intercom to have my bag loaded and issue me a boarding pass. Of course, I was in no mood to ask for a specific seating. One thing I noticed about OSL was that it seemed crowded on the inside while relatively calm airside. Retail and food options were also better than domestic side of the terminal. And of course, the international area also followed the Ikea School of Airport Design (ISAD). However, queue management was still not up to the mark and boarding was announced not by class, status, or seat numbers. Of course, this led to a very chaotic process.

On board, I was greeted by some attractive cabin crew and one of them remarked in Portuguese about my passport  … little did they know that “eu falo Portuguese”  Smile. Load was around 70%.

Airport - External:

(Oslo’s new Gardemoen Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-11.jpg

Check-In:

http://i90.photobucket.com/albums/k251/abrelosojosnow/002-11.jpg

Airport - Internal:

(Departure Hall)
http://i90.photobucket.com/albums/k251/abrelosojosnow/003-11.jpg
(Flight Information Board)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-11.jpg
(Post Check-In, International Gates)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-11.jpg

Scenes of the tarmac:

NONE

Lounge (SAS/Star Gold)

One relatively tiny lounge for all the Star carriers was a disappointment in a relatively new airport, and one that serves as Norway’s flagship international terminal. It was crowded and had very limited food and beverage options. I did appreciate the free internet terminals though.

http://i90.photobucket.com/albums/k251/abrelosojosnow/006-11.jpg

Boarding:

http://i90.photobucket.com/albums/k251/abrelosojosnow/007-11.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Immediately post take off, the crew served lunch, and then disappeared. I did like that TP has not cut off “extras” such as having free postcards to take both in J and Y class, and bag stickers at check-in.

b) Aircraft + Seats:
While the 321 felt cramped when I first walked in, I thought the seats had more than average legroom. Interestingly, I did not find the same to be true for a 320 I was going to fly a week later on LIS-ZRH. One of you please educate me if this is really true or if its in my head. Also, I don’t know how long these 321s have been in service, but the seats definitely looked old and the overall cabin missed the fresh and clean look by a margin. While legroom was above average at 6C, recline seemed below average.

Aircraft:

(Pictured upon disembarkation @ Lisboa Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-11.jpg

Views from Aircraft:

NONE

Seat Leg-Room:

(Row 6, with above average legroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-11.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/010-10.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/011-10.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/012-11.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-11.jpg

c) Meal + Beverage:

TAP’s hot meal service definitely impressed me. It was probably the best chicken meal I have had on a European Y in a while. Quantity was good, the food was fresh, and you had a choice of wine selection. Besides the chicken (as you can see), you also got a average airline cake, a seafood salad, and a hard bread. For some weird reason, the airline cake was very 1980s Boeing 707 Kenya Airways like. Don’t ask me to explain that! Oh, besides the chicken option, there was also vegetarian lasagna. Rounding up the meal service was a round of café or tea. After this, there was nothing (not even water runs) until we touched down @ LIS. Finally, can I just say how much real cutlery makes eating better?

(Lunch)
http://i90.photobucket.com/albums/k251/abrelosojosnow/014-11.jpg

d) Inflight Entertainment:
No seatback videos. No movie was played over the main channel which I found to be extremely odd for a relatively long flight. A wide range of made-for-flight short programs were telecasted though.

(In-flight magazines, Boarding Passes, Postcards – definitely nice touch, and Stickers – they still had some of the old ones.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/015-11.jpg

e) Crew:

I am usually pretty generous with crew scores, and do not really expect too much. In fact, my average crew score is a relatively high 7.11. TAP is DEFINITELY going to be bringing this down! After my internal flights on SK, I was shocked to receive such aloof treatment. Sort of like crews on AF and IB that I have encountered, I felt that they were doing you this huge favor by being there. Immediately after meal service, they disappeared to the galleys. There were no future water runs, and worse NO response to any call by any passengers. The woman next to me started coughing violently and kept on ringing for water; until I had to rush to the galley to get water for her. On my flight from LIS to ZRH, same indifference permeated throughout the cabin crew who seemed annoyed to passenger questions on unannounced delays and missed connections. Apparently, the flight was waiting for GIG connecting passengers. During that flight as well, crew disappeared soon after serving breakfast.

IV> Post-Flight:

I think Lisboa’s baggage hall took a leaf out of the Indian Airport Design School (IADS). The hall was dingy and depressing - think its those lights. Moreover, it took 45 minutes for the first bag to come! Thankfully, the rest of the airport looks much more modern.

(No No, this is not India)
http://i90.photobucket.com/albums/k251/abrelosojosnow/016-11.jpg
(Outside Arrivals)
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-10.jpg

V> Impressions + Scores:

TAP is what I call an “old-school” airline. The upside of this is a decent meal service in Y, postcards, stickers, leniency with luggage allowance, etc. The downside is a very lethargic crew embodying the worse qualities of an unionized workforce (I am assuming they are unionized), inefficient use of info tech (website), and an overall disregard for punctuality (unlike OSL-LIS, my LIS-ZRH and LIS-MAD flights were both delayed). I would not choose TAP over say an Asian carrier. However, within Europe, I would chose them with a combination of other factors (schedule, pricing, etc.) Nothing special to write home about; yet, not a horror story in its entirety.

Reservation: 6.5
Check-In: 6.0
Lounge: 5.0
Boarding: 3.0
Seat: 6.5
Aircraft Overall Ambience: 6.0
IFE: 5.5
Crew Service: 2.0 (LOWEST EVALUATED ON A.NET)
Food: 6.5
Beverages: 5.0
Amenity Kits + Others Freebies: 6.0
Disembarkation: 6.0
On-Time Record: 7.0
OVERALL IMPRESSION: 5.46
(Pre-flight average of all-reviews: 6.38)

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR
21/ Jet Blue: CUN-JFK: 02/20/07: 5.96: Y-IMR
22/ SAS Norge/Braathens: OSL-AES: 05/26/07: 5.75: Y-DSR


(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:

It has now become customary to share some images of the place I went to, and some other related aviation pictures. Hope everyone enjoys!

(Taken from my LHR-YYZ A343 service on AC. While I am not a fan of the 345 cabin or its economics, it’s still such a beautiful aircraft)
http://i90.photobucket.com/albums/k251/abrelosojosnow/019-8.jpg
(This was a complicated Europe itinerary and I flew LH a lot. Each Star airlines inflight magazine had a section celebrating 10years of Star. In LH’s case, it was the whole magazine)
http://i90.photobucket.com/albums/k251/abrelosojosnow/018-8.jpg
(Lisboa: MY FAVORITE EUROPEAN CITY! – pictures from Pr. de Figueira)


(Thought this was funny … saw it several times in LIS)

(Castelo de São Jorge area)

(National Theatre)

(Best Place for a café; Puerta del Sol)

(Enchanting Alfama neighborhood)

(Lisboa: Truly beautiful)

(World famous pastries @ Pasteis de Belen)

(Old World Charm, Rossio)

(View of Rossio from my hotel balcony)

(Amazing nightlife in Bairro Alto that spills outside)



Live, and let live.
10 replies: All unread, jump to last
 
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 1, posted (7 years 1 month 3 weeks 3 days 10 hours ago) and read 21416 times:

Good impression on TP. Great pictures at all and encuraging words to visit Lissabon.

cheers: DALelite



They loved to fly and it showed..
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8527 posts, RR: 54
Reply 2, posted (7 years 1 month 3 weeks 2 days 23 hours ago) and read 21161 times:
Support Airliners.net - become a First Class Member!

Good report, many thanks.

Lisboa is a lovely city I must agree.

Quoting Abrelosojos (Thread starter):
Aircraft:

(Pictured upon disembarkation @ Lisboa Airport)

- That's an A320 not a 321, if that was your plane, you flew a 320.

Quoting Abrelosojos (Thread starter):
Also, I don’t know how long these 321s have been in service, but the seats definitely looked old and the overall cabin missed the fresh and clean look by a margin

- The 321's are pretty new compared to the rest of the fleet, all the 319's are older than the 321's as is the vast majority of the 320 fleet.

Quoting Abrelosojos (Thread starter):
(Taken from my LHR-YYZ A343 service on AC. While I am not a fan of the 345 cabin or its economics, it’s still such a beautiful aircraft)

- Sorry am confused, you are flying a 343 but seem to be refering to it as a 345?

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1202 posts, RR: 20
Reply 3, posted (7 years 1 month 3 weeks 2 days 22 hours ago) and read 21086 times:

Hola Alex!

I have been reading your trip reports since I started browsing through airliners.net and the only thing I can say is that they get better every time.

Some of the pictures are great; I really liked th one talking about loud tourists, it seems it is working, at least, as Barcelona is concerned.

Keep up the good work!

Felicidades!

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 4, posted (7 years 1 month 3 weeks 2 days 21 hours ago) and read 21061 times:

Thanks for a great report! I have been wondering where to go next time in Europe. In 1969, I took a ship from Vancouver, Canada to Southampton, via the Panama Canal - P&O SS Canberra ( which, unfortunately, is now scrapped somewhere in India ). One of the ports of call was Lisbon, just for one day. I remember how charming it was, one of the main streets had the widest Boulevard I had ever seen. We took the old tram all over the city, had a wonderful time.
Thanks.
Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 5, posted (7 years 1 month 3 weeks 2 days 16 hours ago) and read 20904 times:

Quoting BA319-131 (Reply 2):
- That's an A320 not a 321, if that was your plane, you flew a 320.

= I am sorry - it was the 320. I have become sloppy with getting all the details completely right and I apologize. I wanted to get these TRs done. I have some super cool travel plans coming up and am distracted.

Quoting BA319-131 (Reply 2):
- Sorry am confused, you are flying a 343 but seem to be refering to it as a 345?

= Flying the 343. But referring to the 340 series in general. Really beautiful aircraft from the outside.

Quoting Rogerbcn (Reply 3):
Some of the pictures are great; I really liked th one talking about loud tourists, it seems it is working, at least, as Barcelona is concerned.

= True. However, Barcelona remains an exquisite place and I love its multicultural vibe and energy.

Quoting Rogerbcn (Reply 3):
Keep up the good work!

= Thanks for the kind words.

Quoting AY104 (Reply 4):
Thanks for a great report! I have been wondering where to go next time in Europe. In 1969, I took a ship from Vancouver, Canada to Southampton, via the Panama Canal - P&O SS Canberra ( which, unfortunately, is now scrapped somewhere in India ). One of the ports of call was Lisbon, just for one day. I remember how charming it was, one of the main streets had the widest Boulevard I had ever seen. We took the old tram all over the city, had a wonderful time.
Thanks.
Cheers,
AY104

= What a wonderful thing to share. I have been pretty much to all of Europe - and if you want to lose yourself in old world charm, there is nothing better than taking the tram to Alfama and losing yourself in the cobbled streets prior to watching the sun go down over a cafe.

Cheers,
A.



Live, and let live.
User currently offlineWA707atMSP From United States of America, joined Oct 2006, 2221 posts, RR: 8
Reply 6, posted (7 years 1 month 3 weeks 1 day 16 hours ago) and read 20676 times:

Quoting Abrelosojos (Thread starter):
Lisboa to me remains the most intoxicating city in Europe … and I can be drunk on it literally and spiritually! It embodies old world charm that many other parts of Europe has simply lost

I agree 100%. I went to LIS in October, and had a wonderful time. The city is beautiful, the castles in Sintra (about 30 km west of Lisbon) and the Monasterio dos Jeronimos in Lisbon's Belem neighborhood are among the most beautiful historic buildings I've seen in Europe, and the Portuguese are really friendly.

Lisbon is, in my mind, the most under-rated city in Europe!



Seaholm Maples are #1!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 7, posted (7 years 1 month 3 weeks 1 day 6 hours ago) and read 20604 times:

Quoting WA707atMSP (Reply 6):
Lisbon is, in my mind, the most under-rated city in Europe!

= Hands down for sure.

Cheers,
A.



Live, and let live.
User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Reply 8, posted (7 years 1 month 3 weeks 9 hours ago) and read 20365 times:

Hey great report! The food at least looks amazing for an intra-europe flight in Y these days!

Quoting Abrelosojos (Thread starter):
No seatback videos. No movie was played over the main channel which I found to be extremely odd for a relatively long flight.

One reason could be: Cost. I only found out a couple weeks ago that airlines have to pay screening rights for any movies played on board their aircraft. BA highlighted this to their short-haul crew as some IFE equipped aircraft were flying on routes where IFE wouldn't normally be provided. But with IFE and the tapes on board the crew thought 'what the hell' and played the movies. BA insisted this must not be done as they only pay for the right to screen IFE on certain short-haul flights (DME/ATH/LCA) and that they could be fined substantially for movies being shown on flights where they havent paid for the rights.

Quoting Abrelosojos (Thread starter):
After my internal flights on SK, I was shocked to receive such aloof treatment. Sort of like crews on AF and IB that I have encountered, I felt that they were doing you this huge favor by being there.

I really don't understand this mentality. Why would you want to do this job if you hate being at work so much? Every airline has it's share of unhappy cabin crew (whom unfortunately pass their feelings on to their customers) but at some airlines it does seem the ethos to be a little stuck up and aloof. Saying that, I have always found AF crew to be very friendly and chatty.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 9, posted (7 years 1 month 3 weeks 9 hours ago) and read 20360 times:

Quoting BAStew (Reply 8):
Hey great report! The food at least looks amazing for an intra-europe flight in Y these days!

= Thanks for the good word. And, yes ... Y food was significantly above average for intra-europe.

Quoting BAStew (Reply 8):
One reason could be: Cost. I only found out a couple weeks ago that airlines have to pay screening rights for any movies played on board their aircraft. BA highlighted this to their short-haul crew as some IFE equipped aircraft were flying on routes where IFE wouldn't normally be provided. But with IFE and the tapes on board the crew thought 'what the hell' and played the movies. BA insisted this must not be done as they only pay for the right to screen IFE on certain short-haul flights (DME/ATH/LCA) and that they could be fined substantially for movies being shown on flights where they havent paid for the rights.

= Of course. However, this is a longish flight. I am not expecting in-seat entertainment, but a movie would have been nice. But I guess, EVERYONE needs to make a profit, and if this is how TP avoids red ink, more power to them.

Quoting BAStew (Reply 8):
I really don't understand this mentality. Why would you want to do this job if you hate being at work so much? Every airline has it's share of unhappy cabin crew (whom unfortunately pass their feelings on to their customers) but at some airlines it does seem the ethos to be a little stuck up and aloof. Saying that, I have always found AF crew to be very friendly and chatty.

= There are always going to be negative people in any industry. However, with some airlines, I find the negative aloof attitude to permeate throughout the rank and file and create an environment where poor service thrives. TP's crew is indicative of that. AF's crew is usually better on domestic and intra-European flights. I am NOT a fan of their crew in ANY class on an intercontinental flight. I avoid AF for 2 reasons ... crew comes a close second to the legendary transferring at CDG. Having said that, I do have 4 Business class legs oN AF ... SXM-CDG, CDG-JNB, CDG-SSA, and DLA-CDG. Expect some TRs.

Cheers and thanks,
A.



Live, and let live.
User currently offlineSomeone83 From Norway, joined Sep 2006, 3365 posts, RR: 3
Reply 10, posted (7 years 1 month 3 weeks 4 hours ago) and read 20312 times:

Quoting Abrelosojos (Thread starter):
While the new OSL airport is efficient, signage was confusing and it was remarkably crowded … perhaps the developers were not anticipating the strong growth the airport has been seeing?

Spot on! OSL was build for 17,5million passengers a year....last year it was more than that and it's still rising. Unfortunately won't a new terminal be ready until 2012 so we're having some interesting years in front of us with alot of temporarily solutions. OSL biggest problem is chech-in capacity, bagage system and number of gates especially international ones


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