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Jetstar Starclass BNE-SYD-HKT Return  
User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Posted (7 years 3 months 5 days 16 hours ago) and read 11365 times:

Our first trip with JQ Starclass and I was really interested in seeing how the cabin would measure up against Qantas domestic BC. Considering the price to HKT via SYD was only $300 more than my usual BNE-ISA return I thought that per km the price was excellent. At check-in BNE there was a huge line for YC and noone at the Starclass check-in, however there was no access to it without going around a line rope. At first i thought they didn't have a separate check-in, I even asked a directing agent, she initially said no, but then I saw the sign and she moved the rope and we walked straight up, much to the chagrin of the huge line I guess.
We received the seats I had requested on booking (which are actually printed on your itinerary page) and settled into the cabin of the 330-200. Short flight to SYD only coffee and a chocolate served. I am Platinum QF member so wife and I left kids in Club lounge and went up to new First lounge. Sat there having silver service 3 course meal and glass after glass of Veuve Clicquot and decided that Qantas wouldn't be making a fortune on our tickets today. LOL. One small problem with new lounge tho the better half managed to lock herself in the space age toilets and set off security alarms before staff came to let her out. Pretty weird.
Access to Qantas club lounges for people who are not members is one of the major benefits of flying Starclass over say BA's WT+ and other premium economy cabins. Also another major benefit is point and status earning rates at the same amount as BC on Qantas. The very cheapest fare on Jetstar with taxes added isn't that huge a difference when you add up the benefits.
Anyway back on board. BTW we had 1AB 2AB to SYD 3AB 4AB to HKT. Obviously row 1 is better as no seat back laying in your face. Best seat in the cabin is probably 2C as it is in row of three seats behind row of two. The seats are quite noisy when you move in them but they are pretty much the equivalent of domestic QF. They lay back quite well although naturally they are not anywhere near flat. When the person in front reclines it is difficult to get out of your seat. We were given portable TV screens which were OK but you have to sit them on your tray table.
We were served lunch which while it was quite tasty the actual presentation and tray quality were less then QF YC. Indi vidual icecreams were served as dessert and then they came around with Baileys etc. so one wasn't left feeling hungry. Prior to landing in HKT we were served another small snack which also was quite satisfying. Just a side note to that they actually turned on the cabin lights 21/2 hours out of HKT fed us the snack then turned off the lights again which I thought was quite weird. We arrived a few minutes late due to strong headwinds.
I must say that even though the flight attendants were OK they didn't really show any polish and did look quite scruffy. Considering most were Asian I thought that quite surprising. Most experience with Asian FA's thru the years is of really high presentation levels. Baggage didn't have any priority tags so did't come out early.
Return trip had check-in done in 2 minutes in Starclass line, no lounge here of course but quite comfortable airport seating. Our seats had been changed from 4JK 5JK to 1AB 2AB so that was nice. We left on time and after a forgettable dinner had a little shut eye, albeit typical uncomfortable aircraft seat napping. We arrived after brekky in to SYD around 45 mins early. One of the interesting things about this ticket is we get to go on Qantas aircraft to connect if JQ doesn't have an international aircraft on the sector. So on a 738 back to BNE it was interesting to note the lift in personal presentation in the crew.
I am sorry PEH that I don't have any photos as I left our camera at home and bought one in SYD but didn't get it out of the box until we arrived. I hope you can glean a little bit of assistance out of this info. Overall I would rate it (taking into consideration the price, remember it is not a real international BC) 8-10.

10 replies: All unread, jump to last
 
User currently offlineClassicLover From Ireland, joined Mar 2004, 4643 posts, RR: 23
Reply 1, posted (7 years 3 months 4 days 21 hours ago) and read 10708 times:

Quoting Qantas787 (Thread starter):
I must say that even though the flight attendants were OK they didn't really show any polish and did look quite scruffy.

I found the same when flying Finnair on SIN-BKK in J - the Asian crew were bad, the Finnish crew were exceptional. I imagine all the well trained crews are with CX, SQ, TG etc

Thanks for the report - quite enjoyed it. I was planning to fly StarClass but two things have made me reconsider - the meal presentation (as you noted - I saw pictures somewhere that someone took recently and was well unimpressed) and the fact that QF introduced Y+ today which is likely to be better than StarClass (despite the different SC earn).



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineMal787 From Australia, joined Jul 2007, 700 posts, RR: 0
Reply 2, posted (7 years 3 months 4 days 10 hours ago) and read 10453 times:
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Quoting ClassicLover (Reply 1):
found the same when flying Finnair on SIN-BKK in J - the Asian crew were bad, the Finnish crew were exceptional

Classic Lover , How did you find Finnair in J overall ? I am flying them HonKong >Helsinki > London> Helinki > Bangkok in October



Flying cant get enough of it
User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1707 posts, RR: 65
Reply 3, posted (7 years 3 months 3 days 12 hours ago) and read 10036 times:
Support Airliners.net - become a First Class Member!

Best seat was 2D, not 2C, for the extra legroom and without a seat in front.

The best thing with Star Class is a upgrade fare at check in of AUD 200-300 which earn full status credit of J class on QF.


User currently offlineVHVXB From Australia, joined Apr 2006, 5525 posts, RR: 18
Reply 4, posted (7 years 3 months 2 days 12 hours ago) and read 9812 times:

Quoting N178UA (Reply 3):
The best thing with Star Class is a upgrade fare at check in of AUD 200-300 which earn full status credit of J class on QF.

Interesting. Was the upgrade purchased on Jetsaver ticket or a flexible ticket??


User currently offlineQantas787 From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 3 months 2 days 10 hours ago) and read 9766 times:

Actually the difference between Jetflex and Starclass is only around $300 even when purchased on the net.

User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1707 posts, RR: 65
Reply 6, posted (7 years 3 months 2 days 9 hours ago) and read 9749 times:
Support Airliners.net - become a First Class Member!

on my trip from Osaka to SYD, my ticket is AUD$ 189 one way include tax (or near that). I was able to pay AUD 200 for a Upgrade to star class. They sell this upgrade regardless of fare/booking class as long as J class have seats open for on the spot ugprade. I am not sure they are still doing it, so if you can't get one. Don't quote me  Smile

User currently offlineBAStew From Australia, joined Sep 2006, 1028 posts, RR: 2
Reply 7, posted (7 years 3 months 1 day 22 hours ago) and read 9556 times:

Great trip report!

Quoting Qantas787 (Thread starter):
I must say that even though the flight attendants were OK they didn't really show any polish and did look quite scruffy. Considering most were Asian I thought that quite surprising. Most experience with Asian FA's thru the years is of really high presentation levels

Perhaps someone from QF/JQ could correct me if I am wrong, but I believe the majority of the JQ international Flight Attendants are recruited and based in Bangkok. Obviously cheaper to employ and base the staff there. They then do really really long trips from their base covering the entire JQ network from OZ and then head back to BKK for their rest days off.


User currently offlineClassicLover From Ireland, joined Mar 2004, 4643 posts, RR: 23
Reply 8, posted (7 years 3 months 21 hours ago) and read 9265 times:

Quoting Mal787 (Reply 2):
Classic Lover , How did you find Finnair in J overall ? I am flying them HonKong >Helsinki > London> Helinki > Bangkok in October

It was alright.

On the MD11 I had seat 1L, which I'd recommend both for the L (which is rare) and also to have no seats reclining into you.

The Finnish crews were lovely, the Asian crews were quite poor. The seat was very comfortable to sleep in (angled flat bed like the QF Skybed) - they give you a proper duvet instead of the thin blankets on other carriers - privacy was good.

The IFE was fine (PTV on a loop). Plenty of alcohol, but the food service wasn't up to scratch. I found the meal presentation to be on par with QF Y - it was tasty enough, just not served on full plates or anything like that.

I flew SIN-BKK-HEL-LHR by the way. It was my first time on international AY J (and on a MD11), had done the inter-Europe J before. Would do it again, it's a steal at the price.

Not that it matters, but if I had to choose between AY J and RJ J, I'd choose RJ every time - and Jordan is well worth a visit if you get the chance. Astonishingly brilliant meal service on the A340, flat seats, supeb crew - only downside was the portable tape player IFE (which will change when the 787s come).



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineAndaman From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 2 months 4 weeks 22 hours ago) and read 8942 times:

Interesting to hear comments about Jetstar, planning to try them next winter.

Quoting ClassicLover (Reply 8):

It was alright.

On the MD11 I had seat 1L, which I'd recommend both for the L (which is rare) and also to have no seats reclining into you.

The Finnish crews were lovely, the Asian crews were quite poor. The seat was very comfortable to sleep in (angled flat bed like the QF Skybed) - they give you a proper duvet instead of the thin blankets on other carriers - privacy was good.

The IFE was fine (PTV on a loop). Plenty of alcohol, but the food service wasn't up to scratch. I found the meal presentation to be on par with QF Y - it was tasty enough, just not served on full plates or anything like that.

I flew SIN-BKK-HEL-LHR by the way. It was my first time on international AY J (and on a MD11), had done the inter-Europe J before. Would do it again, it's a steal at the price.


I tried AY J-class last Nov, BKK-HKG-BKK on MD11 and had similar experiences: good seats, ok IFE, very friendly (Finnish, less so Asian)) crew, GREAT wine list, bad food.... and really tempting ticket price.


User currently offlinePeh From Australia, joined Nov 2006, 340 posts, RR: 0
Reply 10, posted (7 years 2 months 4 days 3 hours ago) and read 8293 times:

Thanks ever so much for the Trip Report. Sounds like it's a marginally better experience than Qantas Y class and, hey, I'm not going to thumb my nose at that.

Consider yourself a respected member  Wink



Flown: ATR72, DASH 8, 737, 747, 767, 777, A300, A320, A321, A330, A340, MD80
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