SR 103 From United States of America, joined Sep 2000, 1741 posts, RR: 37 Posted (7 years 10 months 3 weeks 6 days 18 hours ago) and read 32767 times:
Indian aviation has gone through a lot of changes and one airline, Kingfisher, has drawn much attention of late thanks to their Richard Branson type CEO. When I found I was to embark on a holiday to the Southern state of Kerala, I opted to fly Kingfisher on the way there and Jet Airways back. This would allow me to compare two of the best products on offer in the Indian skies and see if Kingfisher was all that was rumored. It also gave me a chance to sample Jet Airways, which is a legacy carrier by all rights. I wanted to see how Jet Airways was coping with the sudden flood of competition in the market.
Kingfisher Airlines has been advertising a lot recently and I thought a quick TV commercial would be a good idea to show you what the airline is all about:
Kingfisher Airlines 121
Airbus A319-131 (VT-KFI)
Scheduled Departure Time: 11:00
Actual Departure Time: 11:10
Scheduled Arrival Time: 12:45
Actual Arrival Time: 13:06
Check In: Reaching Mumbai’s Airport can be a daunting task even in normal circumstances but today’s monsoon rains made the journey even more troublesome. As the taxi drove up to the Kingfisher Airlines drop off point, we were greeted by a male agent in a bright red coat with a “Welcome to Kingfisher Airlines.” He collected our bags and we were personally escorted to the check in counter. The gentleman asked to see our tickets and proceeded to check us in on a personal hand held device. However, just at that moment the female agent behind the counter became free and my father handed her the tickets as well. I also handed my Flying Blue card to the agent as my number had not been put into the system yet. Unfortunately, as the gentleman had already checked me in, she could not input my account number anymore. This also resulted in two different sets of boarding passes; mine being on the electronic paper while both my parents were on actual boarding passes.
Once check in was complete we went over sat down for a few minutes. It had been almost ten years since my last visit to the domestic former Indian Airlines Terminal. However, today there was not a single trace of the original tenant as everything had already been converted to the new merged Air India logo.
At 10:15 we decided to head towards security passing a rather bleak looking Air India lounge which was shared by Kingfisher. Annoyingly, my Flying Blue Elite status only allows access to Jet Airways lounges but not Kingfisher Lounges. Hopefully this will be changed soon. The security screening was relatively hassle free today and we were on the escalator towards the lowest floor quickly. Once you reach the bottom level, there is a rack of newspapers free of charge which I thought was a nice touch. Boarding: At 10:35, boarding was announced for the Kochi flight and we proceeded towards the air conditioned bus that was waiting. Our boarding passes were not scanned or ripped but rather a big black “X” was placed on our assigned seats on a big chart full of squares.
The bus was outfitted with red leather seats which looked like heaven compared to the rusting metallic carcass of the Indian Airlines buses that were parked in the distance. Just as we began our drive to the aircraft, it started to pour outside.
After a 5 minute drive in the pouring rain we stopped at one of the hardstand positions located between the domestic and International terminal. I was happy to see that the stairs were covered so we would only be exposed to the elements for a very brief point. The front door of the bus opened and in true Indian fashion it was every man for himself. People were pushing and shoving trying to get to the front door not realizing that the plane would not be leaving without them. At the mid point of the stairs, our boarding passes were collected and ripped before we could proceed any further up the stairs.
We were greeted at the door by two very attractive females in their distinctive bright red uniform.
“Hello sir, welcome aboard Kingfisher.”
Reaching the fifth row on this all economy configured A319 was a relatively easy task. Boarding was over relatively fast and an announcement was made for the cabin crew to arm the doors. A quick look around revealed a load factor of no more than 30%. My parents each moved to their own row thus allowing me to have complete control of three seats.
A good looking flight attendant came around with a tray of mini water bottles followed by another flight attendant with a tray of amenity kits and menus.
The female captain welcomed us onboard and informed us that our flying time to Kochi would be one hour and 40 minutes and to expect some turbulence due to the monsoon weather. At this point the flight attendants were coming through the aisle once again.
“Excuse me sir, my colleague handed out the wrong menu card. This is the correct one; could I please collect the old one?”
You hear that Roni, Etihad is not the only one who does these kinds of mistakes.
Push back commenced shortly after 11:15 with the King, Vijay Mallya welcoming us onboard his airline. The video below is an older version but the message stays the same. In the new one he walks through an empty Kingfisher First cabin and sounds more natural than he did in the old video.
This was followed by their distinctive safety video, first played in Hindi then in English.
Once the videos were done, I plugged in my Bose noise canceling headsets and tried out Channel 9, “House Music” while we taxied to the runway.
The Flight: After a rather fast taxi, we were at the runway where a Saudi 747-300 was waiting for its take off clearance. When the large beast revved up its engines, the giant aircraft disappeared into a wall of water and out of sight. We taxied onto the runway once a landing Indian Airlines A320 had cleared the water soaked runway. The engines were throttled up and we began our rather silent and light take off roll.
Once we were above the clouds, the air became smooth and the sun shone brightly. The PTVs were turned on and I flicked through the channels to see what was on offer. I ended up watching “No Reservations” on Discovery Travel & Living.
Service commenced a few minutes later with a flight attendant walking around the cabin with a tray full of drinks.
“Hello sir. Today we have some fresh lime juice, apple juice and coke. I can also get you anything else you would like from the galley.
I settled on the only glass of coke left on the tray which was handed to me with a large smile. A quick glance at the menu showed the details for the snack on offer today.
A cart was rolled down the aisle by one of the young attractive female flight attendants,
“Sir would you like vegetarian or non vegetarian today?”
My non vegetarian meal was placed on the middle empty tray table with a “please enjoy sir.” My initial thought was wow, if this is a snack, what do they consider a meal? The chicken tasted great as it was soft and full of flavor. The Singaporean noodles were perfect, not too dry or soggy but unfortunately, the vegetables were rather undercooked. The highlight, however, was the dessert, a very smooth melts in your mouth chocolate cake.
The young ladies came through the aisles once again to offer tea and coffee. My empty red cup was filled up with some tea.
After such a great snack, the crew came around to offer refills of coffee and tea. The cart was eventually rolled around once again and the young lady ever so graciously collected each tray.
“I hope you enjoyed your snack sir?”
“It was great, thank you.”
“My pleasure sir, if there is anything else you need, please let me know.”
Nothing was enticing me on the TV channels so I decided to switch back to some House music with the moving map display. But wait, a flight attendant came around again, this time with a survey.
“Sir, would you mind filling this in to tell us how we did?”
I was impressed so far, but I left the survey to both my parents as I felt I would do more justice sending this trip report to Kingfisher.
The flight progressed smoothly and I was kept busy with the wide variety of Kingfisher adverts being played on the PTV.
Just as the captain announced descent, there appeared a flight attendant in the aisle once again, this time with a tray of water bottles.
“Would you like some water sir?”
How could I refuse such a genuine offer like that? Instead of the standard arrival announcement, we were shown an arrival video which I found rather amusing.
As we descended into a rainy and misty Kerela, we hit a few minor bumps. Arrival: After a very smooth touchdown, we taxied over to the small domestic terminal parking between an Air India Express 737-800 and Jet Airways 737-700. Upon deplaning, there were two flight attendants at the front door smiling and wishing everyone a pleasant stay in Kochi. After a quick walk in a fairly orderly fashion we entered the terminal. As we had no checked bags, we went straight out and were in the car on our way to the Taj Malabar within seconds.
Verdict: One word, wow! I was skeptical at first about Kingfisher but I was pleasantly surprised; especially considering this was a domestic flight in coach. The PTVs worked well for a domestic run though a bit more choice would certainly not hurt. The seats were comfortable, especially for a domestic run. The food was great; when one takes into consideration it was a snack and not a meal. The check in process was smooth and flawless; the personal escort from the car to the check in counter added a very nice touch to the overall experience.
Above all, I want to praise the flight attendants I encountered. Not only were they all beautiful, they performed flawlessly in every way. They took pride in their work and it showed. From the moment we boarded till the moment we left the aircraft, they had a genuine smile on their face. They cared about their passengers and did everything they could to make us feel as comfortable as possible. A lot of reputable world airlines could learn a thing or two from Kingfishers cabin crew. It is no wonder that Kingfisher won best cabin crew for Central Asia in the recent Skytrax awards.
Great job Kingfisher Airlines! If this is my experience on a short domestic hop, I can hardly wait to see what the airline has in store when they fly internationally. All I can say is, Jet Airways, watch out, Kingfisher is going to give you some serious competition.
Score: Kingfisher Airlines 121 Check In: 9 (Friendly and efficient) Boarding: 9 (Fast and pretty easy minus the rain which is not their fault) Seat: 8 (Maybe an inch or more in legroom would not hurt an otherwise good seat) Aircraft: 10 (Brand new plane Airbus and it showed) Crew: 9.5 (Cabin crew on this leg were almost perfect, in everyway possible) Meal: 8 (Meal tasted good and was more than enough for such a short flight) Entertainment: 8 (Limited TV channels but the “House music” channel saved the overall score) Arrival: 10 (With no checked in bags, it was an extremely easy walk out)
Total: 71.5/80 = .893
Kingfisher scored a total of 89%
Jet Airways 402
Kochi - Mumbai
Boeing 737-76N (VT-JNP)
Scheduled Departure Time: 13:00
Actual Departure Time: 13:10
Scheduled Arrival Time: 14:40
Actual Arrival Time: 14:48
Check In: The hotel car pulled up to the airport departure drop off shortly after 11:45am just as a torrential downpour started. We walked towards the rather tiny common use check in area and approached an empty Jet Airways desk. Our hand luggage was tagged immediately and we were issued Air India stock boarding passes by the friendly Indian Airlines agent. This time around she was able to input my Air France Flying Blue account information into the system which was an added bonus.
After a bit of loitering, we decided to head to the common use gate area. Security was nothing overly exciting, just the usual pat down with the metal detector and multiple stampings all over the boarding pass.
At 12:30 the aircraft was still nowhere to be seen, so I knew a delay was coming but hoped the aircraft could be turned around relatively fast. I decided to pass the time by watching a Saudi Arabian 777 pushback and taxi to the runway. However; before the 777 ever made it to the runway, a Jet Airways 73G came roaring down the runway kicking up a storm of water with its reverse thrust.
Boarding: Despite our boarding passes stating that boarding time was 12:15, it was close to 12:55 when boarding was announced. Despite the plane being a mere 20 feet in front of us, we were loaded onto an Air India bus for a very short drive in the pouring rain. Truth be told, it was a nice gesture as nobody likes walking in pouring rain, no matter how close the aircraft is.
We were checked once again at the top of the stairs by a security guard who was making sure all our boarding passes had been stamped by security. Once we were allowed onboard the aircraft we were welcomed at the door by two friendly flight attendants.
“Welcome onboard Jet Airways.”
As we walked to the rear of the aircraft we ran into at least three other flight attendants who all smiled and welcomed us onboard with equal enthusiasm.
About 10 minutes later a flight attendant came over to my dad,
“Sir boarding is complete, you may move to another seat if you wish.”
My dad moved up three rows while my mom stayed in the aisle seat. The captain came on the PA, welcomed us onboard and informed us that our flying time would be around an hour and 30 minutes and to expect some turbulence on the way.
At first the flight attendants passed around bottles of water followed by cold towels which I thought was an extremely nice touch, especially considering this was coach. A manual safety demonstration was performed by the cabin crew and we backed up from the gate just shy of ten minutes behind schedule. The Flight: Once airborne we hit a bit of mild turbulence which subsided just as fast as it had appeared. The first part of the service included the cabin crew serving a tray of lime juice and coke. The male flight attendant even went so far as to ask if I would like ice in my coke, which I politely declined.
The meal trays were brought around minutes later and a female flight attendant ever so graciously asked me,
“Would you like vegetarian or non vegetarian sir?”
Being the carnivore that I am, I opted for the non vegetarian while my mother took the vegetarian. Here are pictures of both meals which were rather similar minus the chicken curry.
The white bowl on the left of the tray was a bowl of raita, which is a combination of yogurt, cucumber and coriander, a very common dish in India. Unfortunately, I am not a big fan but did take a taste and it seemed fine. The bowl at the top of the tray next to the cup was full of pieces of cucumber, pineapple and a chili. To say it was an odd combination would be an understatement. I ate the cucumbers and left the pineapple pieces for later. The main course in general was pretty good as the chicken curry was full of flavor and the rice soft and moist. The vegetables on the side were horrendous though, tasteless and rather unidentifiable. The pineapple pieces were fresh and sweet as was the cake which was of some vanilla concoction.
Once the crew had served all the passengers their meals, they came around with coffee and tea. As usual, I opted for some tea which was hot and a perfect way to accompany the cake.
Once the empty meal trays were collected, the cabin crew came around once again with a tray full of water bottles. Never once did their composure falter, they smiled and interacted with each passenger with grace and hospitality that can only be Indian. Just like on Kingfisher, the cabin crew came around handing out surveys.
Descent began shortly thereafter with a few bumps along the way as the weather was rather dull thanks to the monsoons. Arrival: Touchdown was smooth and we began our taxi to the newly built domestic terminal.
We docked at a gate in front of the newly built domestic terminal. Once the seatbelt sign was off, the mad rush to exit the aircraft began but thankfully the rear exit door was open with plenty of cabin crew on hand to wish us farewell. Once the bus was loaded with around 50 passengers we began our journey to the Indian Airlines terminal as the arrivals hall is not yet open in the new terminal. On the way we passed by a taxing Etihad A330 which brought a smile to my face. With no checked bags, we walked straight out of the terminal and hailed a cab for the long ride home.
Verdict: I was pleasantly surprised with this flight. Despite the higher load factor, the service was every bit as friendly and hospitable as Kingfisher. The food while on the “exotic” side for me had plenty of taste, quantity and quality. The seat was comfortable but a headrest would do wonders especially on a full flight. The IFE was non existent and this seems to be an area that Jet Airways will need to invest heavily on in the future if they want to remain competitive with Kingfisher. However, the cold towel before take off was an excellent little touch that I am sure many passengers appreciated.
This particular set of two male and three female cabin crew really made the difference on this flight. Jet Airways exudes Indian hospitality at its finest. I can now see why Jet Airways has been so successful over the last couple of years. We Indians need an airline that we can be proud of, and Jet Airways has come a long way from it humble beginnings 15 years ago. I am glad to finally see them spread their wings and start serving new destinations across the globe.
Score: Jet Airways 402 Check In: 9 (Quick and efficient) Boarding: 10 (No major problems here, nice of them to bus us 20 feet in the rain) Seat: 8 (A bit more legroom and a headrest would not hurt but generally very comfortable) Aircraft: 8 (Young, but looking a bit worse for wear) Crew: 9 (Considering the load, the cabin crew did a great job) Meal: 9 (It tasted quite nice despite the rather unique items on offer) Entertainment: 0 (None means none) Arrival: 10 (Hassle free but that can be expected with no checked in baggage)
Total: 63/80 = .787
Jet Airways scored a total of 79%
Comparison between Kingfisher and Jet Airways:
I was extremely impressed with both airlines especially considering these were domestic flights in coach. While Kingfisher may have scored a full 10% more than Jet Airways, I still believe they are almost identical in every way. The only major difference being that Kingfisher had IFE while Jet Airways had none.
Kingfisher had a number of small touches that set their service apart from the rest:
1. Personal escort to the check in counter
2. Amenity Kit
4. IFE with music and live TV
Jet Airways on the other hand struck me as an airline that is set in its ways; nothing was overly special about the flight. The feeling I got was that the airline believes they have branded themselves in the market and are solely relying on their well established reputation as being the leading carrier of India. I for one believe they will be knocked off their high horse very fast the way things are going at Kingfisher. It is time Jet Airways modernizes its domestic product by offering some small touches such as menus and possibly IFE. I can live without personal escorts and amenity kits but, Jet Airways needs to try a bit harder to keep themselves at the top of their game.
Overall, both airlines are excellent, both showed that the art of service and hospitality is still alive and well in the aviation industry. India finally has two airlines that can proudly fly their flag across the world. India is a country full of rich history and culture; it is about time our airlines started showing the world what Indian hospitality really is!
Buck3y3nut From United States of America, joined Jul 2006, 886 posts, RR: 0
Reply 1, posted (7 years 10 months 3 weeks 6 days 17 hours ago) and read 32767 times:
Quoting SR 103 (Thread starter): India is a country full of rich history and culture; it is about time our airlines started showing the world what Indian hospitality really is!
I totally concur with this statement. i also experienced Jet Airways Domestic flight as well as Kingfisher Domestic Flights in India when I went last december. I must say that service wise, both are pretty much the same. Kingfisher has the IFE and the personal escorts; Jet Airways has the towels before takeoff.
Both have small little things that sets them apart. Although I now have decided that whenever I go to India and I have to fly domestically, it will one of these two airlines (whichever offers the cheaper fare)
Great Trip Report and comparison. i'm sure a lot of people will love this trip report.
Thanks for sharing...
Rineanna From Ireland, joined Jan 2007, 881 posts, RR: 12
Reply 2, posted (7 years 10 months 3 weeks 6 days 16 hours ago) and read 32767 times:
Excellent Trip report; one of the most enjoyable TRs I've read on A.net. I can't get over the level of service offered by both Kingfisher and Jet on the short-haul flights; it looks excellent from your report. The amenity kit and the PTVs really give Kingfisher the edge. How are they faring financially with all these frills?
Justbala From India, joined Feb 2006, 177 posts, RR: 0
Reply 3, posted (7 years 10 months 3 weeks 6 days 16 hours ago) and read 32767 times:
Nice TR n excellent pics... COK looks amazing in that rain-drenched snap.
The IX 738 on the corner.. was tht the one tht skidded off the runway smtime back?!!
The IFE on IT is very limited in terms of the content. if youa re lucky to fly a 9W 738 fitted with IFE, you would know the diff. JetScreen is a much superior IFE offering thn that of IT.
Personally I am a 9W fan myself... over the past 5 years, hv never had a reason to complain!! On the other hand IT is kinda unpredictable tht way. On some of their flights the service simply blows you away, but then there are others which would remind u of an American/European carrier.
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
Shamrock350 From Ireland, joined Mar 2005, 6424 posts, RR: 14
Reply 4, posted (7 years 10 months 3 weeks 6 days 15 hours ago) and read 32767 times:
Thank you for this great report I really enjoyed the pictures and videos! Both airlines seem to offer a great service and hopefully one day I will take the the trip to India and try out Kingfisher or Jet Airways. The meal offerings look great, much better than the usual low cost offerings we get in Europe.
Aleksandar From Serbia, joined Jul 2000, 3241 posts, RR: 31
Reply 9, posted (7 years 10 months 3 weeks 6 days 12 hours ago) and read 32767 times:
Well, I've read this TR really carefully and the first thing that comes to my mind is: I want to go to India and I want it now. It is just amazing how high the quality of service is, especially in Kingfisher. Thanks for sharing it with the rest of us.
Ronerone From Jordan, joined Aug 2004, 1675 posts, RR: 52
Reply 10, posted (7 years 10 months 3 weeks 6 days 2 hours ago) and read 32767 times:
Well done my friend. This TR is fantastic .. as usual!
Quoting SR 103 (Thread starter): You hear that Roni, Etihad is not the only one who does these kinds of mistakes.
LOL .. Well at least Kingfisher realized this mistake and addressed it ever so honestly
Quoting SR 103 (Thread starter): The bus was outfitted with red leather seats which looked like heaven compared to the rusting metallic carcass of the Indian Airlines buses that were parked in the distance.
So Indian-based airlines have their own buses to tansport their pax to the aircraft? If so, does this also apply to other ground handling equipment?
Quoting SR 103 (Thread starter): Once the videos were done, I plugged in my Bose noise canceling headsets and tried out Channel 9, “House Music” while we taxied to the runway.
Now, this is style to the max! I have always wished an airline would include a house music selection as part of its audio offering.
Quoting SR 103 (Thread starter): the personal escort from the car to the check in counter added a very nice touch to the overall experience.
And EK offers a similar more generic version of this only to its premium pax. This is indeed a very nice touch for Y class pax. Little things like these can go a long way in please economy passengers.
Quoting SR 103 (Thread starter): Here are pictures of both meals which were rather similar minus the chicken curry.
I have to say that the food looks INCREDIBLE.
It is evident from your TR that both airlines offered an almost identical standard of service on your flights making it hard to determine which is better. I have always been more of a 9W fan myself, but your TR makes me more curious to try this 'infamous' Kingfisher as well.
Thanks a lot for this TR .. and im EAGERLY looking forward to your upcoming one
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
You are absolutely right. The little touches make all the difference.
Quoting Buck3y3nut (Reply 1): Great Trip Report and comparison. i'm sure a lot of people will love this trip report.
Thanks for sharing...
Thank you, glad to see you enjoyed it.
Quoting Rineanna (Reply 2): Excellent Trip report; one of the most enjoyable TRs I've read on A.net.
Thank you very much.
Quoting Rineanna (Reply 2): How are they faring financially with all these frills?
Jet Airways I beleive recently annouced a profit for the year of 2006 on its domestic operations, can't remember the exact amount. Kingfisher has not released any financials that I know of, but if I had to guess it would say they are no where near making a profit yet.
Quoting Justbala (Reply 3): Nice TR n excellent pics... COK looks amazing in that rain-drenched snap.
Kochi was really an amazing place. Despite the rain, it was a very enjoyable holiday away from the hustle and bustle that is Mumbai.
Quoting Justbala (Reply 3): The IX 738 on the corner.. was tht the one tht skidded off the runway smtime back?!!
I was thinking the same thing, anyone have any information on it?
Quoting Justbala (Reply 3): The IFE on IT is very limited in terms of the content. if youa re lucky to fly a 9W 738 fitted with IFE, you would know the diff. JetScreen is a much superior IFE offering thn that of IT.
I did notice that the IFE selection was limited. I actually prever AVOD to live TV so I am eagerly looking forward to experiencing "JetScreen." Hopefully I won't have to wait too long to do my next intra India flight.
Quoting Justbala (Reply 3): On some of their flights the service simply blows you away, but then there are others which would remind u of an American/European carrier.
Its a shame to hear that. Hopefully once Kingfisher gains some experience in the market they will be able to deliver a more consistent product.
Quoting Shamrock350 (Reply 4): Thank you for this great report I really enjoyed the pictures and videos!
I am very happy to hear that, thanks.
Quoting Osprey88 (Reply 5): Great trip report and a very interesting and entertaining read!
Quoting Osprey88 (Reply 5): I never knew that IT and 9W offered such good service on a domestic flight!
I was surprised as well at how great the service was on both flights. I think I have been flying domestically in the US too long, I had forgotton what the word "service" meant.
Quoting Mk777 (Reply 6): Loved the approach and take off pics from BOM and COK. I think its the first time i have seen the outlay of the COK airport.
Good to see you thought the pictures were good despite all the rain. Kochi was a nice little airport.
Quoting Mk777 (Reply 6): Once again a very in depth and a decent comparative view of two of India's best airlines
Thank you, I tried my best.
Quoting BritPilot777 (Reply 7): Great trip report! I to have flown both IT and 9W and they are both excellent carriers! They are going to be a very big players on the international scene!
I certainly hope so. While I have no problem flying all the European and Asian carriers to India, it would be nice to fly an Indian airline for a change. Maybe my next report will be a comparison of the two carriers on their NYC service.
Quoting HUYfan (Reply 8): never really replied to a trip report before, but this was excellent,
I am honored, thank you!
Quoting Aleksandar (Reply 9): It is just amazing how high the quality of service is, especially in Kingfisher.
The service levels truely are amazing on both carriers.
Quoting Ronerone (Reply 10): Well done my friend. This TR is fantastic .. as usual!
Thank you, good to see you approve.
Quoting Ronerone (Reply 10): So Indian-based airlines have their own buses to tansport their pax to the aircraft? If so, does this also apply to other ground handling equipment?
The buses each had dedicated logo's on them so I beleive they were exclusively used by their respective airlines. As far as ground equipment, there are dedicated stairs and the like but as to how deep it goes, I could not tell you.
Quoting Ronerone (Reply 10): Thanks a lot for this TR .. and im EAGERLY looking forward to your upcoming one
I am eagerly looking forward to the flights myself. I promise you I shall not leave a single detail out for you!
SIN7 From Singapore, joined Jun 2007, 173 posts, RR: 0
Reply 12, posted (7 years 10 months 3 weeks 6 days ago) and read 32767 times:
Now that's what airline service is about (well, that'll be romanticizing the good ol' days), but glad 9W and IT still reliving it.
Agree with the others, these two airlines can teach the American domestic something about inflight service.
IT and 9W should also give AI heat. They should be given more international routes.
AI has been too complacent for many years.
From my experience, most Indian dishes travel well on flights surviving many handling, cold soak, transportation and reheat. After all those tortures that'll make any chef weep, Indian meals still somehow taste good.
Correct me if I'm wrong, I heard that Jet Airways tries to learn form SQ the many flight procedures, marketing to inflight service. Jet Airways have a number of ex-SQ crew as FA instructors. From the pics . . . even to color scheme too ???
BigTom From United Arab Emirates, joined Dec 2006, 597 posts, RR: 3
Reply 13, posted (7 years 10 months 3 weeks 6 days ago) and read 32767 times:
Anosh, you've cracked the secret of making a great trip report! Another outstanding one! Good to hear consistently good reports out of the Indian domestic scene. In 9W and IT, Indians have airlines to be proud of. They will definitely create waves internationally. I flew 9W BOM-COK last month and they were great as usual. I love Kochi and enjoyed my short trip there. The greenery was so lush it almost blew one away, especially after coming in from a blazing hot Dubai. Look forward to read your experiences on EY. They are doing pretty well nowadays. Have a good one, and thanks for sharing.
EMA747 From United Kingdom, joined Jun 2006, 1171 posts, RR: 1
Reply 14, posted (7 years 10 months 3 weeks 5 days 21 hours ago) and read 32767 times:
Great report. The service on both Jet Airways and Knigfisher sounds like it's better than most European airlines. Maybe with a larger international route network both could give the likes of EK, SQ etc a run for their money in terms of hospitality and onboard entertainment.
Failing doesn’t make you a failure. Giving up and refusing to try again does!
Ryanair!!! From Australia, joined Mar 2002, 4771 posts, RR: 24
Reply 15, posted (7 years 10 months 3 weeks 5 days 8 hours ago) and read 32767 times:
Quoting SR 103 (Thread starter): The front door of the bus opened and in true Indian fashion it was every man for himself. People were pushing and shoving trying to get to the front door not realizing that the plane would not be leaving without them.
Make that in Asia (with the exceptionof Japan).
Quoting SR 103 (Thread starter): A good looking flight attendant came around with a tray of mini water bottles followed by another flight attendant with a tray of amenity kits and menus.
Good grief, all that for a 1.5 hr domestic flight?
Quoting SR 103 (Thread starter): The Singaporean noodles were perfect, not too dry or soggy but unfortunately, the vegetables were rather undercooked.
Alright now... I tend to be a little sceptical about claims of noodles being stir fired the "Singaporean" way. I was once in Chicago and sat down in an Asian "Fusion" restaurant in Halstead. I saw "Singapore Fried Noodles" on the menu and decided to ask the waitress (a wonderful mid-20s blonde lady) what was so Singaporean about the noodles. She went on and gave me the rundown of the ingredients and stopped herself halfway...
"Oh no... Don't tell me you are from Singapore?"
I smiled and said "yes"...
The she said "It is just a name darling..." We had a good laugh about it after that.
But that being said, what was served as a "snack" on Kingfisher and Jet looked very substantial for such a short flight.
Quoting SR 103 (Thread starter): One word, wow! I was skeptical at first about Kingfisher but I was pleasantly surprised; especially considering this was a domestic flight in coach.
Well, now we all know the kind of service levels we have come to expect. Surely beats the straight-laced and staid aunties of AI and IC I am sure!
I noticed also the FAs on Jet are still wearing the old uniforms. I guessed it hasn't been introduced to the entire fleet yet, or they are only being used on their premium long haul routes on the 77W?
Welcome to my starry one world alliance, a team in the sky!
SQ772 From Singapore, joined Nov 2001, 1807 posts, RR: 5
Reply 16, posted (7 years 10 months 3 weeks 5 days 4 hours ago) and read 32767 times:
Quoting SIN7 (Reply 12): Correct me if I'm wrong, I heard that Jet Airways tries to learn form SQ the many flight procedures, marketing to inflight service. Jet Airways have a number of ex-SQ crew as FA instructors.
You're correct. When 9W was first started, many of SQ's ex crew were recruited to develop the training programme for its crew. I've heard rave reviews about 9W for as long as I can remember. I recall an ex-colleague of mine telling me the wonderful experience his dad had on 9W, of gentle FAs covering him with a blanket, and switching on the individual overhead reading lights for him when they noticed that the cabin was dim (something that I've seen in Y class on Silkair as well) ...and that was way back in the late 90s!! I know for sure 9W's inflight service standard has not waned after flying them in May this year.
I've also heard outstanding reviews about Kingfisher's service. Many I've met have said that IT is much better than 9W... but I know for sure that the age and length of the FAs' skirts and size of their waists played a significant part in coming to that conclusion! Both 9W and IT probably know that these factors, plus friendly and obliging inflight service are what many passengers in this part of the world want and have come to expect... in addition to getting from Pt A to B on time and safely.
SR 103 From United States of America, joined Sep 2000, 1741 posts, RR: 37
Reply 19, posted (7 years 10 months 3 weeks 4 days 1 hour ago) and read 32767 times:
Quoting SIN7 (Reply 12): Now that's what airline service is about
I could not agree with you more!
Quoting SIN7 (Reply 12): IT and 9W should also give AI heat. They should be given more international routes.
AI has been too complacent for many years.
9W is growing very fast. Kingfisher has a few legal battles to deal with first before any of their planes leave Indian airspace.
Quoting SIN7 (Reply 12): Correct me if I'm wrong, I heard that Jet Airways tries to learn form SQ the many flight procedures, marketing to inflight service. Jet Airways have a number of ex-SQ crew as FA instructors.
I am not sure but SQ772 seems to have answered your question below. I certainly can see the resemblance though. Maybe Kingfisher should consult with some ex MH F/A's, that could only make things better in my opinion!
Quoting BigTom (Reply 13): Anosh, you've cracked the secret of making a great trip report! Another outstanding one!
Thank you, so glad to hear you like my style of reports.
Quoting BigTom (Reply 13): I flew 9W BOM-COK last month and they were great as usual. I love Kochi and enjoyed my short trip there.
If you don't mind me asking, were you on holiday or business? Kochi is a very nice place, a good change from the likes of Goa.
Quoting BigTom (Reply 13): The greenery was so lush it almost blew one away, especially after coming in from a blazing hot Dubai.
Having spent some time in Kuwait myself, I can honestly say I know how you feel.
Quoting EMA747 (Reply 14): Maybe with a larger international route network both could give the likes of EK, SQ etc a run for their money in terms of hospitality and onboard entertainment.
In my opinion, they have beat EK and SQ in terms of in flight service. However they have an up hill battle to fight with the likes of EK and SQ simply due to the airport infrastructure in India. Mumbai and Delhi will never compare to the likes of Singapore or Dubai, at least not without a brand new airport built from scratch.
Quoting Ryanair!!! (Reply 15): Alright now... I tend to be a little sceptical about claims of noodles being stir fired the "Singaporean" way.
LOL, I assure you there was nothing Singaporean about the noodles. Then again, I was not expecting authentic Singaporean cuisine either.
Quoting Ryanair!!! (Reply 15): I noticed also the FAs on Jet are still wearing the old uniforms. I guessed it hasn't been introduced to the entire fleet yet, or they are only being used on their premium long haul routes on the 77W?
I noticed the same thing and asked my father who flies Jet frequently. He stated he has yet to see the new uniform on any domestic flight, so I suspect you are right about them only being operational on the International flights.
Quoting SQ772 (Reply 16): but I know for sure that the age and length of the FAs' skirts and size of their waists played a significant part in coming to that conclusion!
Come now, the Singapore girls aren't exactly known for their brains either... LOL. In all seriousness the service from the cabin crew on both airlines was nothing short of excellent. The flight attendant could have looked like a Northwest or Delta grandma for all I cared, it was the freindly and hospitable service that matters the most to me.
Thank you for the compliment, I can easily say the same after your recent Sama trip report.
Quoting Flitemax (Reply 17): 'm so fascinated by Kingfisher. It's a budget airline yet they serve full snacks and meals on domestic sectors?
I believe they started off as a budget airline but swung away from that image very fast. They are too young to be considered a legacy carrier so lets just say they are a full service carrier.
Quoting Flitemax (Reply 17): amenity kit is understandable (Jetblue offers great ones!).
Jetblue only offers them on red eyes from the West Coast to the East Coast. Kingfisher offers them on all flights, even 30 minute flights flown by ATR's. I don't even think Kingfisher has a flight that is of equal lenght to Jetblue's West Coast flights.
Quoting Flitemax (Reply 17): PS. Is it just me or is the Kingfisher boss a bit arrogant ?
Arrogant may be a bit harsh, its just his style. I'll accept him as he is as long as he keeps Kingfisher Airlines on the track that it is going.
Quoting Blrsea (Reply 18): I flew HYD-BLR extensively this summer on the LCCs DN, 6E and SG and they resemble the domestic US airlines much closely than 9W/IT/IC etc.
I have no doubt about that. Which of them do you like the best if you don't mind me asking?
Allrite From Australia, joined Aug 2007, 2455 posts, RR: 5
Reply 24, posted (7 years 10 months 3 weeks 2 days 11 hours ago) and read 32767 times:
Really interesting trip report! I wonder why an Indian airline is serving up a Malaysian style menu (mee goreng etc) on an Indian domestic flight.
Quoting SR 103 (Thread starter): The bowl at the top of the tray next to the cup was full of pieces of cucumber, pineapple and a chili. To say it was an odd combination would be an understatement.
Actually, it's not so strange. I saw this in Malaysia and a couple of weeks ago I made a "nonya" style salad of cucumber and pineapple with a dressing of chili, lime, vinegar and crushed dried shrimp and fermented shrimp paste (belacan) of all things! The cucumber soothes the sharpness of the other flavours and it was really popular with my taste testers! Anyway, that's enough non-aviation guff from me!
[Edited 2007-08-13 02:09:18]
I like artificial banana essence!
25 SR 103
: Thank you very much. I believe Kingfisher is trying hard to market themselves while Jet Airways already has a well established reputation. Thus we he
: Great report Anosh. Do you have any pictures of the place you were staying at in Kochi?
: Great report and pics. I have not yet flown Kingfisher Airlines but did fly Jet Airways domestically lasy year in Club Premiere and thought it was abs
: Wow, very impressive airlines and wonderful report. I was surprised to see the PIA B747. No idea they operate such a large aircraft to Mumbai.
29 SR 103
: Sounds about right, maybe its time to make a trip to Indian and try out "Kingfisher First." No doubt about that! Thank you, I am happy to hear you li
: Kingfisher look amazing. Didnt know that much about them before but now they are on my to fly list!!! Such an amazing product on short haul. Something
: Fantastic T/R. Excellent description & a good comparism. The reason pax don't walk to the Aircraft at most Airports is a safety requirement....at BOM
: Thanks for the great report The meals look very good. This must be some of the best airliners in the world when in comes to catering and service. The
: I don't a believe single word in your report. Do you seriously expect us to believe there are airlines operating in today's environment offering this
: I know where I'm going when I want to log some solid IFR hours...seriously, a wonderful TR. Thanks for sharing.
: I would generally agree with your conclusion - but I must say that 9W is working on the IFE issue you highlighted. I traveled DEL - BLR and back on 9W
36 SR 103
: They certainly surprised me with their service. It definitely is hard to imagine as I do many longer flights with not even 1/10th of the service here