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Argentinian Holidays (i) BCN-MAD-EZE On IB  
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Posted (6 years 11 months 3 weeks 2 days 12 hours ago) and read 12642 times:

Another trip report split in three parts: BCN-MAD-EZE (i), AEP-IGR-AEP-SLA-AEP(ii), EZE-MAD-BCN (iii). Enjoy!

Please feel free to comment, criticize or just give it a thought. All welcome!

Background:

During the last three years I have been flying a lot and have always kept my flights under Onewrold livery when possible so by the end of last year I had earned enough miles to fly around for a while. My nephew was turning 18 at the end of August so I decided to give him a trip as a present: I let him choose between India and Argentina. Two countries I know quite well. He made his mind about living two winters in one year so South we went.

As early as January I booked the reward trips with Iberia, via MAD; even though it was quite early I had to get two separate flying dates for the outgoing flights. I flew there on Aug. 2nd; he one day later.

I called early to book seats and I noticed something really annoys me. As I have been flying quite frequently I am a current Gold Iberiaplus member, Oneworld Sapphire, and you are treated with a red carpet. I really dislike that because everyone deserves to be treated with respect as all pay, one way or the other, for our tickets so I see no point in paying so much attention to some customers while others are so disrespectfully dealt with.


BCN-MAD-EZE
Aug. 2/07
IB6245
A320 EC-IEG 'Costa Brava' Seat: 1A
A346 EC-IEJ 'Joaquin Rodrigo' (Spanish composer and guitarist) Seat: 6L
Gate 50 at BCN
Gate S63 at MAD
STD: 9.30 --(10.20)
SAT: 10.30 -- (11.25)
STD: 12.20
SAT: 19.20

The American flights are sold as just one single flight from BCN although you have to change planes in MAD. So my 320 was stuffed with people flying to Mexico DF, New York, Buenos Aires, Quito... that is what Iberia calls Catalonia-America flights. Since BCN lost its non-stop connections to the Americas back in 2001 Iberia has opted for this idea of having planes going to the T4S in MAD, mostly non-Schengen flights, and going through customs and passport inspection in BCN. Luckily other companies have taken over this market and fly directly to some American destinations: Delta, Continental, US Airways, Aerolineas Argentinas, Avianca, American Airlines is starting next year. Singapore flies to SIN with a stop over in MXP... I think IB is losing an important market here. They have started Clickair, their low-cost, which may take many people from A to B but I doubt they get the big money from business travel. Anyway this is my last flight with them as I am moving to Star Alliance market well served in BCN with LH and LX, apart from JK.

Let's get down to the trip itself.

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Information on Argentina and reading material


I arrived to the airport two hours prior to my flight although I had already checked online the night before and my boarding card came out with the much awaited SQ#1. I went directly to the Business class check-in counters where there was only one customer and two minutes later I said farewell to my bags and went with my brother to have a coffee. So big extra points for IB ground staff. I asked her if my nephew could check there although traveling in Y, but under my FF number, the day after. She asked me his name and checked him giving me his boarding card.

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My boarding pass showing the SQ#1


The airport was quite full despite the early hour. Terminal B is the original terminal which has undergone several refurbishments and now operates all IB, BA, UX, JK, LH, XG, Vueling and several other companies flights mainly domestic and European ones. It shows its age and really cries out for the opening of the South terminal. BCN had slightly over 30,000,000 passengers last year.

To reach security upstairs there are a two escalators and two lifts, I recently read a report complaining about the lack of mechanical links to walk up. Maybe they were not working the day those people went to the airport.

I reached security, no big lines just five minutes and through the metal detector; Peeeeeeeeeee, I was asked politely to remove my shoes and throw them into the X-ray: that was it, I have never been aware that those shoes had metal inside although I have worn them several times in flights. Oh well. To the lounge. IB lounge is really crap in BCN, although it is quite big it only holds lots of drinks and to eat you are invited to nuts, cookies and some plastic covered muffins. Really not the best thing at 8.30 in the morning. The good point is that being August not many business travelers were around so the PC stations were empty and I spent my time writing emails and surfing the net while drinking lots of orange juice. At 9.15 my flight was called and there I went. I passed all the shops where you can get all the weekly shopping done. I really think BCN airport shops look really smart and well stuffed with lots of designers apparel. Lots of walking to the M5 gates, the non-Schengen flights past passport control. There I sat and waited for the queue to move along. While waiting, the Continental flight from EWR arrived and that B757 parked just next to our gate, some minutes later the Singapore Airlines B777 parked at the other side. God! How small those two planes looked next to that giant.

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Waiting at the gate in BCN


No one on line, time to board; still some waiting at the bridge.

Late departure and late arrival which made me speed up my path in giant T4S. As soon as we took off we banked east, all flights now do it due to noise-environmental issues, over the sea, then west and up till we reached the first clouds and then was when the fun began. Quite a turbulence for August over the Iberian peninsula. Service was interrupted, and the man seating next to me started talking and telling me how scared he was. It turned out that he flights quite often and once suffered severe turbulence over Asia and since then he is really scared as soon as the plane starts shaking. I grabbed my jacket as it was the only thing in sight and kept talking until service was restarted.

Breakfast service: an omelet, some baked potatoes, some tomatoes which disintegrated in the oven, a piece of bread and a mini-croissant. Orange juice and coffee / tea aplenty. Not bad for such a short flight. Refills were constant during the breakfast service. The plane had the new Recaro seats, hard and comfortable. In the C-section the middle seat is left empty so you have more room to stretch your legs. Crew were attentive and supportive and did their job, safety presentation included, punctually and with enthusiasm. Yes I am flying IB, do not forget it.

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Breakfast after turbulence


Clouds disappeared and the flight was smooth until we landed at MAD. We used the most northern runaway which I had never landed onto and leads directly to T4S which we went around and finally parked. Speed walk up the bridge, up the arrivals transfer corridor and long walk to the new security check. Long line as there was an El-Al flight from Tel-Aviv there and it seemed it had a lot of transferring passengers. By the time I reached security it was already some minutes past 12.00. Down the escalators and I looked for the gate where there was some people over the counter but no lines. I passed all the people and a gate agent, not very happy today, directed me to the bridge. It was a dual bridge and there was no signing, please IB put up some signs so people who don't usually fly know where to go.

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Waiting for me in MAD


As I entered the plane on 1L door the cabin was already full. I took my seat next to a nice Argentinian girl who turned out to be a teacher and we had lots of talking on this 12 hours flight. She had been bumped into Business class as IB had overbooked their Eco section. She was at the end of her European holidays while I was starting mine. She gave good advice about where to eat in S. Telmo's district and best villages to visit in the NOA (North West Argentina) region where I was heading this year for holidays.

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General view of the cabin. Notice the screens showing the tail view. Impressive!


Cabin looks and felt fresh and clean. I like this soft brown tones to decorate, I think they are quite warm. On time we left the door and headed for the runaway, all clearly shown on main screens thanks to the tail camera. Engines started roaring and after a long roll we took off. Slow climbing to the clear skies until reaching the 10,000 ft mark. I have recently read about the vultures getting on the way of climbing planes and even hitting three of them which made the planes go back after emptying the tanks. Today we did not hit any and off we went climbing at higher speed up to our cruising altitude 360FL. The captain came into speakers and informed us about the routing for today: Lisbon, Madeira, Fortaleza, Brasilia, Iguazú and Buenos Aires. That was it, no more announcements were made.

The purser also introduced herself over the speakers and gave the usual information: service, crew friendliness to inform people (?), duty free shopping... Later she came around giving out forms for shopping. Menus and amenity kids were distributed. The amenity kid has changed since I last flew this route. It contains all sorts of items you may need in flight: toothbrush and toothpaste ,socks, earplugs, comb, perfume, moisturizer.... Nothing of the other world although I quite better like the new design, much more compact.

Before take off we had been offered drinks: a glass of cava is the best way to start any flight, isn't it? Then came the second one with saffron flavored nuts before lunch was served two hours into the flight.

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Cheers!


Food on IB Business plus has recently received a bonus in the last years with menus created by chef Sergi Arola, among the best cooks in Spain with two Michelin stars; and it really shows; food is great. I would just add a little bit more.

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Menu for today


Starters:
Toast and virgin olive oil

Andalusian 'Gazpacho'

Tuna in pickle with green salad virgin olive oil and Sherry vinegar

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Starter... really tasty!


Main Course:
Stewed quails with mushrooms
or
Grilled turbot boulangère potatoes with 'piquillo' red pepper
or
Mixed grilled fresh vegetables

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Main course. A little more quantity would be nice.


Desserts:
Assortment of Spanish cheeses with fig jam

Chocolate and vanilla cake, created by Paco Torreblanca
or
Strawberry and mango ice creams

Colombian coffee, teas and spirits

Wines from IB cellars are excellent, from the finest Spanish wineries.

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Wine list


Well fed and well drunk it was about time to go over the IFE. A typical AVOD with your choice of films, music, games and maps. Watched a movie, tried to sleep on the slightly angled seat which was totally impossible, not because of the seat, which is really comfortable and extra wide, but because of my poor sleeping abilities on planes. I never sleep more than 2 hours whether the seat is fully flat, as on BA, or not reclining at all. So I will not blame IB on that.

Bad marks: Again service is the weakest point of this company. I had a jacket with me and hang it on the seat hanger in front of me. Not a single flight attendant paid attention to it and took it to hang it on the closet. I told the purser, when she came around with shopping forms, about that but it was useless, no one showed up. During the service no smiles at all, food was delivered promptly and efficiently, but I like it better when they take orders for main courses instead of bringing a full tray with the three choices. Once service finished bottles of water were distributed and the bar service commenced in the rear. I would suggest they remove dust from the shelves once in a while because it is quite pitiful to see it on the glass shelves when you get there to get some sandwiches, cookies or fresh fruit. Another thing why do they keep sandwiches and cookies wrapped on a plastic foil tray? It looks quite cheap and unpleasant to tear it off every time you want to have one. As usual crew disappeared behind the curtains in the galley and they only reappeared for a snack service two hours before landing when approaching Iguazu.

Club sandwich

Cream of cheese

Fresh fruit bowl

Colombian coffee and herbal teas

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Really filling pre-landing snack


Really nice and again real cutlery accompanied the service.

Toilets are a different story. They look really cheap and not business class at all. Very different from the ones I have seen on pictures in different reports from Asian carriers. I thought about taking a picture but forget it. I was quite ashamed and did not want to show it to you fellow a.netters.

Soon the lights of Buenos Aires could be seen and accompanied us until we landed. God! This is a huge capital. I like this flight as it arrives in the early evening and allows you to see the city in full splendour. I remembered my first trip to it and how much I have it admired ever since.

We landed right on time and parked on the gate in no time at all. Argentinian winter hit you on the face when reaching the bridge. Really cold temperatures after leaving behind the heat of Mediterranean summer, which was by the way, at least in BCN, one the less hot ones in the last years, unlike Eastern Europe.

One curious thing; I have noticed that some Latin American countries allow you to buy duty free items when arriving. I have seen this in Argentina and Panama. Is it common in other countries as well?

All in all my experiences with IB would be ranked with a 6/10 with a really important advice on service if they want to rank among the world's finest airlines. I always have the feeling when flying IB that they are doing you a favor when servicing you. Just some more smiles and nice comments would really hit it.

If you are not tired and have read until here you may as well read the following comments on LAN-Argentina, Aerolineas Argentinas and the trip back to BCN in the coming days.

Salut!

Roger
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True 'porteño' spirit!



"At reise er at leve" H.C. Andersen (Travelling is Living)
20 replies: All unread, jump to last
 
User currently offlineLima From Argentina, joined May 1999, 1122 posts, RR: 14
Reply 1, posted (6 years 11 months 3 weeks 2 days 12 hours ago) and read 12606 times:

Hello Roger,

Thank you very much for the trip report.

I did the same flight last month and before last year. Wow, I thought you were lucky to fly Business! I flew economy and it was quite the same. The atmosphere among the crew is not the best, they seem not motivated at all. There are luckily some exceptions. But others they distributed the food as it was like a jail (carcelero) with remarks by a senior male FA 'vamos senora, elija, que me voy!' ('come on Madam, pick, as I am out of here). Incredible. Shame on him and his profession.

Yesterday I saw on TVE an incident on Quito airport. The passengers told that the A340-600 landed very fast and it burst one of the wheels. No one gave any information according to a passenger interviewed.

The food is very poor but then the same in most airlines nowadays. After so many hours, passengers go to the kitchens to pick some ham and cheese sandwiches. After the meal, the crew dissapears.

Shorter Europan routes are better in my own experience.


User currently offlineOA260 From Ireland, joined Nov 2006, 26905 posts, RR: 58
Reply 2, posted (6 years 11 months 3 weeks 2 days 11 hours ago) and read 12537 times:

Hi Roger thanks for the TR and pics. IB looks nice . I like their J class seats and the catering. Looking forward to the next one .


OA260


User currently offlineTriple7man From Thailand, joined May 2005, 742 posts, RR: 0
Reply 3, posted (6 years 11 months 3 weeks 2 days 7 hours ago) and read 12350 times:
Support Airliners.net - become a First Class Member!

Quoting Rogerbcn (Thread starter):
I called early to book seats and I noticed something really annoys me. As I have been flying quite frequently I am a current Gold Iberiaplus member, Oneworld Sapphire, and you are treated with a red carpet. I really dislike that because everyone deserves to be treated with respect as all pay, one way or the other, for our tickets so I see no point in paying so much attention to some customers while others are so disrespectfully dealt with.

Everyone should be treated with respect, like you said. There is no excuse for treating any passenger disrespectfully. However those who fly a certain airline a lot, as I have learned, like to have some special recognition for their being a frequent flier. In the late 1960's United Airlines had their 100,000 mile club of which my father was a member. This was not a frequent flier program which earned him points, but he got lounge access, and recognition for flying United so much. (today 100,000 miles is nothing) You can be Oneworld Emerald, AA Executive Platinum for flying the same in a year.



Have you kissed a 777 today?
User currently offlineFLIEGER67 From Spain, joined Sep 2003, 5153 posts, RR: 55
Reply 4, posted (6 years 11 months 3 weeks 1 day 18 hours ago) and read 12012 times:

Hello, Roger,
thanx for posting this story.
It seems that IB has improved parts of their services but not anything at all.
Nice pics also.
I will wait for you´re following reports.
Regards,
Markus (FLIEGER67)



Next: Shopping and sun med style!.
User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 5, posted (6 years 11 months 3 weeks 1 day 17 hours ago) and read 11960 times:

I flew Iberia to New York on A340 in February and I was very impressed by the food. The chicken curry in Y looked better than your meal in Business. The continental breakfast was more generous even than Air France or the others I have flown on the transatlantic USA route. The coffee was out of this world. That is rare these days to even get a drinkable cup of "hot" coffee. The crew were certainly not the most pleasant but borderline OK. Entertainment was not so good but the seats were comfortable and I really liked Madrid airport.

I agree that many airlines like Continental, Swiss and at times American (inconsistent; can be great and lousy) serve average or below average meals in Y, but fortunately some still are not skimping like Air France, Lufthansa, Aer Lingus and El Al.

Thanks for the pictures. I visited Argentina during the military regime when people were disappearing and police were sitting in hotel lobbies in civilian clothes. It was not a pleasant time but I hear it's great to visit now.


User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 6, posted (6 years 11 months 3 weeks 1 day 17 hours ago) and read 11953 times:

Quoting Rogerbcn (Thread starter):
a glass of cava

CAVA!

Does Iberia not have proper Champagne in Business Class? I'd be a bit disappointed!

Most enjoyable report otherwise.



My soul is in the sky...
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 7, posted (6 years 11 months 3 weeks 1 day 15 hours ago) and read 11889 times:

Thanks for all the replies!

Quoting Lima (Reply 1):
The atmosphere among the crew is not the best, they seem not motivated at all



Quoting Lima (Reply 1):
Shorter European routes are better in my own experience.

I could not agree more to your opinions Lima! I have often flown them in European routes until last year when they were all transferred to Clickair, except to London I guess, and it is true that continental routes have more enthusiastic crews; they are usually younger and probably that is the answer. I do not know, but I think IB is not doing its job well here.

Quoting OA260 (Reply 2):
OA260

Thanks. Stay tuned, they will be coming soon.

Quoting Triple7man (Reply 3):
those who fly a certain airline a lot, as I have learned, like to have some special recognition for their being a frequent flier.

Totally agree; and that's what you get: lounge access, boarding priority, more frequent upgrades.... but please: RESPECT for all. Capitals are not on you, but on the companies employees who may read this.

Quoting Semsem (Reply 5):
It was not a pleasant time but I hear it's great to visit now.

It is indeed. Although 'corralito' -monetary crisis- in 2003 has taken into daylight poverty and struggle to many people. At the same time, prices are incredibly cheap and you have to be aware not to shop indecently and break all common sense rules.

Quoting FLIEGER67 (Reply 4):
Markus (FLIEGER67)

Danke sehr Markus!

Quoting Door5Right (Reply 6):
Does Iberia not have proper Champagne in Business Class? I'd be a bit disappointed!

No, they don't; but the cava they offer is a great product besides being a big national export where I guess they receive big deals from cava producers.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineComeflywithme From Argentina, joined Sep 2006, 265 posts, RR: 2
Reply 8, posted (6 years 11 months 3 weeks 1 day 11 hours ago) and read 11768 times:

Thanks for your excellent report.

I flew with IB in economy to EZE and to my surprise actually liked it - the A340, the food and the service even with the lack of smiles (surely FA's should be made to smile even if they don't mean it).

I also enjoyed the daytime flight as I can't sleep too well on the overnight ones and the long hours of darkness seems to make the flight last longer.


User currently offlineBPS3458 From Australia, joined Oct 2006, 564 posts, RR: 1
Reply 9, posted (6 years 11 months 3 weeks 1 day 9 hours ago) and read 11715 times:

Quoting Rogerbcn (Thread starter):
One curious thing; I have noticed that some Latin American countries allow you to buy duty free items when arriving. I have seen this in Argentina and Panama. Is it common in other countries as well?

Same here in Australia. Nice report and great pictures.

Cheers,

Peter


User currently offlineAviator86 From Australia, joined Jul 2008, 45 posts, RR: 0
Reply 10, posted (6 years 1 week 3 days 14 hours ago) and read 10153 times:

This is a bit late Roger but I just encountered this fantastic report.

I have also flown this route a couple of times (arriving in the evening) and I have to agree with you that Buenos Aires is simply amazing from the air.

Quoting Rogerbcn (Thread starter):
One curious thing; I have noticed that some Latin American countries allow you to buy duty free items when arriving. I have seen this in Argentina and Panama. Is it common in other countries as well?

I have seen that in Ezeiza as well as in Australia airports and Tehran Mehrabad from what I can remember.

Quoting Rogerbcn (Thread starter):
As usual crew disappeared behind the curtains in the galley and they only reappeared for a snack service two hours before landing when approaching Iguazu.

Yes, I noticed that too.

By the way, your last picture is funny. It is a Boca Juniors flag which says: "They can imitate us but never match us." It is an direct message to arch rivals River Plate. I grew up in Buenos Aires and I am a strong River Plate supporter, but I still found it funny. The Argentine passion for football (soccer) is just amazing, as you probably have noticed during your stay there..hehe.

Anyways, great trip report and I hope you enjoyed your stay in Buenos Aires.

Saludos!

AK


User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 11, posted (6 years 1 week 1 day 9 hours ago) and read 9725 times:

Hola AK!

Quoting Aviator86 (Reply 10):
This is a bit late Roger but I just encountered this fantastic report.

It is never late to write comments. Thanks! Glad you like it.

Quoting Aviator86 (Reply 10):
The Argentine passion for football (soccer) is just amazing, as you probably have noticed during your stay there..hehe.

Well, coming from Spain where football is number one sport is something I was well aware of. Just think of all the Lionel Messi stuff involving his participation in the Olympics.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4267 posts, RR: 51
Reply 12, posted (6 years 1 week 1 day 9 hours ago) and read 9713 times:

Hi, Roger!

Good start of your holidays! IB treated you well , it seems. I would've expected some 'more' catering on the longhaul sector. Good pics! Can't wait for your onward flight reports  Wink

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 13, posted (6 years 1 week 1 day 8 hours ago) and read 9684 times:

Hola Eric!

Thanks for your comments.

These are 2007 holidays. In fact my onward TR and intra-Argentina can be found here:

Argentinian Holidays (ii) AEP-IGR-AEP-SLA-AEP

Argentinian Holidays (iii) EZE-MAD-BCN On IB

They were puiblished last September, but it is always positive to get some feedback. Glad you enjoy them.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6747 posts, RR: 77
Reply 14, posted (6 years 4 days 10 hours ago) and read 9357 times:

Very interesting report, Roger. Hadn't seen it before. IB Business class doesn't seem to be bad at all.

Quoting Rogerbcn (Thread starter):
A346 EC-IEJ 'Joaquin Rodrigo' (Spanish composer and guitarist) Seat: 6L

Slight correction here: it should be EC-JBA.

Quoting Rogerbcn (Thread starter):
Crew were attentive and supportive and did their job,

Nice to hear...

Quoting Rogerbcn (Thread starter):
Tuna in pickle with green salad virgin olive oil and Sherry vinegar

That looks really good...

Quoting Rogerbcn (Thread starter):
Main Course:
Stewed quails with mushrooms
or
Grilled turbot boulangère potatoes with 'piquillo' red pepper
or
Mixed grilled fresh vegetables

...while the presentation of the main course looks poor in comparison.


PH



Nothing's worse than flying the same reg twice!
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 15, posted (6 years 4 days 7 hours ago) and read 9281 times:

Hola PH!

Thanks for your comments. It is never late if the reply is interesting.

Quoting PlaneHunter (Reply 14):
Slight correction here: it should be EC-JBA.

Thanks for that. I need to visit my optician again!  Wink

Quoting PlaneHunter (Reply 14):
That looks really good...



Quoting PlaneHunter (Reply 14):
...while the presentation of the main course looks poor in comparison.

Food was really excellent. Maybe the presentation of the main dish needs some correction but it tasted, as far as I remember one year ahead, really excellent!

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineMIAspotter From Spain, joined Nov 2001, 2752 posts, RR: 25
Reply 16, posted (6 years 3 days ago) and read 9092 times:

Hola Roger!!

Excellent trip report!

My Girlfriend is from Argentina and her mom just came over to visit, she also flew IB and she said the service was appaling, and by looking at your pics the service in Business is not that great either.

I try to steer clear of IB and fly on LH or LX.

Heading over to read the other trip reports from you!

Salut!

MIAspotter



I think, therefore I don´t fly Ryanair.
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 17, posted (6 years 2 days 3 hours ago) and read 8885 times:

Hola Christian!

Thanks for your comments.

Quoting MIAspotter (Reply 16):
I try to steer clear of IB and fly on LH or LX.

That is exactly the same thing I did last year after coming back from EZE having spent all my last IBplus points on that trip.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineSKY1 From Spain, joined Apr 2006, 879 posts, RR: 4
Reply 18, posted (6 years 1 day 20 hours ago) and read 8799 times:

Good trip report, Roger ...but, please you're going to allow me a "small" remark  Wink

Quoting Rogerbcn (Thread starter):
As usual crew disappeared behind the curtains in the galley and they only reappeared for a snack service two hours before landing when approaching Iguazu.



Quoting Lima (Reply 1):
After the meal, the crew dissapears.

This is a typical criticize for IB long-haul flights, the most useless in my opinion. It comes usually from anglo-saxon people, and frankly I can NOT understand why a F/A must be smiling and serving coffe, orange juice or asking people what they need all the time, when is possible many pax might be disturbed as many of them are sleeping, reading or watching a movie.

Do you really need every minute onboard have a té-cé-pé pending of you?

C'mon guys!! get real and see things from a logical point of view. During these last 5 years I've been flying long-haul with airlines so different each other like KLM, Air France (both, in Business and Economy), Avianca or Korean Air and if you need something you go to the galley and ask for it ...just like in Iberia. Always there will be a F/A on duty.

Quoting Lima (Reply 1):
But others they distributed the food as it was like a jail (carcelero) with remarks by a senior male FA 'vamos senora, elija, que me voy!' ('come on Madam, pick, as I am out of here). Incredible.

In a jail there's not double meal to choose  Silly

Anyway ...next time, why don't you fly A7 or AR, then? I can assure you IB is a better choice than both, Air Comet or Aerolineas Argentinas. I'd prefer go with AF via CDG before non-stop with AR. Or TAM via GRU.

Quoting Semsem (Reply 5):
I really liked Madrid airport.

As a Madrid-born & resident I'm proud from my local airport. Thanks for mention it!



Time flies! Enjoy life!
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1201 posts, RR: 20
Reply 19, posted (6 years 1 day 12 hours ago) and read 8699 times:

Hola SKY1!

Quoting SKY1 (Reply 18):
Good trip report, Roger ...but, please you're going to allow me a "small" remark

Comments, being them 'small' or 'big' are always welcome. Thanks. Especially after the resurrection of this TR, almost a year after it was published.....


Quoting SKY1 (Reply 18):
if you need something you go to the galley and ask for it ...just like in Iberia. Always there will be a F/A on duty.

Although I partially agree with you, I have to say that when flying IB I have the feeling, especially long haul, that the crew are doing you a favor. When you go to the galley to ask for something you are usually 'welcomed' by FA who address you '¿Qué quiere?'.... mmmm not very appealing or when delivering food they are usually having a conversation among themselves and if you want to ask something they give you this awkward look.

I am sorry but they stopped having my business.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineSKY1 From Spain, joined Apr 2006, 879 posts, RR: 4
Reply 20, posted (5 years 12 months 3 days 15 hours ago) and read 8496 times:

Roger, I can see you're right in many points of your statements about IB service, ---...but service also depends about the F/A's going to serve you in a "X" flight on a "X" day. Not all IB cabin crew are giving awkward look or an unprofessional service. There are some of them that must be penalized or sacked, anyway. That people are giving an unacceptable image of IB.

Fortunately they are minority.



Time flies! Enjoy life!
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