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SIA New Business Class 777-300ER Pt 1  
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Posted (6 years 7 months 2 weeks 5 days 19 hours ago) and read 28803 times:


Singapore Changi – Hong Kong International Airport
Singapore Airlines SQ 862
Boeing 777-313ER (9V-SWB)
Seat 21K Business Class
ETD: 1100H
ETA: 1435H

Chaos… Freaky Friday

It was a crazy day work wise. It was a day when our dear friend Murphy decided to throw a tsunami-sized curve ball my way. The turmoil ended with me receiving a call from my office at 5pm that I was needed in Xiamen, China… And my flight was leaving at 7am the following morning.

Several phone calls and lots of sms-texts later, the plan was abruptly changed. I was now needed in Hong Kong and I had to book my own flight on the internet (to be reimbursed later, of course).

The only seats available in Economy Class were the full fare tier which cost SGD 2600.00, the same price as a Business Class seat. Any fool would know what to do at this stage… So I carefully orchestrated my bookings to be sure that I got myself on SQ861/862 since I needed to be in Hong Kong specifically by 3pm on Saturday. And also that meant that I could now fly the much fabled Boeing 777-300ER!

But since the booking was done so close to the departure date, I could only get an aisle seat. Plus, I could not BOOK THE COOK so no lobster Thermidor for me… How sad.

Hong Kong homecoming…

Since 1980, I flew between Singapore and Hong Kong once every 3 – 6 months because of my relatives living there. However, these shuttling escapades stopped in 1996. So I have not been back to Hong Kong every since. This trip would be a good opportunity for me, also, to take a walk down memory lane – plus a chance for me to check out HKIA as well.

DEPARTURE DAY, 1 September 2007

It was a Saturday when most Singaporeans are just waking up and thanking God that the weekend has finally arrived, I was in my office finishing up some paperwork before heading to the airport. Looks like Murphy was not done with his fun because at 0930H, I was still fighting a frantic fire with my colleagues. MY PLANE IS LEAVING SOON AND I AM STILL HERE!

0950H: It is a good thing that I work at the airport. But to get from my office to the main terminal building, it takes a 20 min scenic route around the perimeter of the airport boundary. I drove so fast I thought my mighty little Kia Rio was going to explode. My tyres screeched into the parking lot at Terminal Two and I literally ran to ROW 2, where Singapore Airlines checks in all Raffles / Business Class passengers…

By the time check in formalities were completed, it was already 1020H.

“Oh Sir, you have no time for the lounge! Maybe next time huh? Hahaha… You are lucky to get a Window seat 21K. Boarding is in 10 min. Have a safe flight” ambled Latiff, whom I was so sure was trying to flirt with me. On a normal day, I would have humored him by patronizing his advances but not today with my head flooded with work related matters.

No time for the lounge? Hmph… I will so prove you wrong, Sister!




I ran into the Silver Kris Lounge with just enough time to snap 2 photos… and I was out again leading to the lounge attendants giving me curious looks of wonder. Murphy was having a ball of a time making sure that my flight was departing from Gate E8, the furthest possible gate one could get in Changi Terminal Two.




There she was basking in the bright sunshine - 9V-SWB, my ride to HKG.

There was a queue forming at the entrance of the gate. And do you know what was so surprising about this line? It was not made of eager low-fare paying economy class passengers but rather the ones from the Business Class cabin.

1045H: Finally boarding began. Since the 777-300ER was such a prestigious aircraft, they even separated the boarding process between First and Business Class, which normally is combined together.

It was a strange feeling walking down the link bridge towards the plane. I was weirdly not excited at all. I guess this is the difference when you are traveling for work and leisure. My mind was still trying to wind down from the continuation of yesterday’s madness that spilled over to this morning, praying that Murphy would cut me some slack soon.



The configuration of SQ’s new Business Class is similar to what other airlines would find in First Class only. I mean – seriously, who else configures their Business Class 1-2-1? The seat is WIDE, in fact WIDE would be an understatement. It is F****** WIDE! It was not very comfortable to sit on because one of your armrests is far away. My solution to this was to use the large pillow provided to prop up one of my arm. Signs of wear and tear was already evident around the seat and this aircraft is not even a year old.

Once again, Murphy struck one last time and he made sure I would get a windowless window seat.

Front view…


Back view…

The seat console design made it very difficult for me to peer outside comfortably.

FSS Shireen Tan: GOOD MORNING, MR SOH, WELCOME ON BOARD. WOULD YOU LIKE A NEWSPAPER?! WE GOT SERRECTION FROM SINGAPORE AND HONG KONG?!

Ok lady, no need to shout because I am not deaf. SQ probably issued a memo this morning reminding their cabin crew to remain audible to passengers, and FSS Shireen took it literally.

MR SOH, CHAMPAGNE OR ORANGE JUICE??!!”… Sigh…

1110H: Doors closed and armed.

Announcements on this flight were standard SQ and very predictable. FSS Shireen walked by quickly and “MENU, MR SOH?!” disappeared before I could recover from the wake turbulence left behind by her booming chords.


Noise canceling headsets, menu, pillow and blanket. This pair of headsets was very effective in drowning out the cabin noise to a mere whisper.

During pushback, the engines started and as if trying to challenge FSS Shireen, the start up was so loud that it vibrated the entire cabin. My friends in SQ likened the sound to a giant coffee grinder. In fact, it felt like I was in a KING KONG adventure ride at the Universal Studios in Hollywood. The safety video could not be heard at all over the din.

But FSS Shireen would not be outdone… “HOT TOWEL, MR SOH??!!!” and I heard her just fine.



Finally the noise died down and some normalcy returned to the cabin, only then did we start taxiing towards Runway 20C.


Pushing back


Seat so wide the seat belt needs an airbag. I was wondering how is this going to help in a crash?

1124H: The traffic was heavy that morning. After inching ever so slowly, we were finally on our way to Hong Kong and the take off was one of the most powerful I have ever experienced. I think any more powerful, all of us would have ended up looking like Joan Rivers.



Service began almost immediately after the seat belt sign was turned off. FSS Ang Ching Wen appeared next to me and knelt down on the floor…

“Good Morning, Mr Soh. Did you change seats? Your name is assigned to 21F.”
“Check in assigned me to 21K because I wanted a window seat.”
“Ok. No problem, I just wanted to call you by the correct name. Have you made your choice for lunch and drink?”
“Yes I will have the lamb, please, with iced tea, sweetened. Anyway you can drop the Sir and Mr, just call me Ryan.”
“Ok Sir, I mean Mr. Soh, I mean… RYAN.” And with a smile, she got back up to her feet and went her way down the aisle to the other passengers. Finally, a SQ-Girl with a sense of humor.



My iced tea never arrived. FSS Shireen came by with packets of mixed nuts and by the time I was through with it, my iced tea was no where to be seen. I guess it was time to test the crew call button. Press… PING!

FSS Shireen appeared, I braced… “YES, MR SOH??!! CAN I HEP CHEW??!!”
“My iced tea, it never arrived.”
OH LET ME CHECK…” And off she ran towards the forward galley.

FSS Ang Ching Wen peered over the front console looking very sorry and admitted that she really forgot about it and holding in her hands, my drink. “Here you go, Ryan. I am so, so, so sorry. Please let me know if you need anything else, I PROMISE I won’t forget.” And with that, I was also handed a Givenchy branded padded socks.

SQ needs more stewardesses like her, I tell you.




At the same time, I decided to partake in the super-improved Krisworld entertainment system. I chose the movie Georgia Rule and decided to just let it play. The present system is very much easier to use compared to the super retarded WISEMAN. In fact, I got very comfortable with the new IFE in less then a minute and I was browsing effortlessly like a pro.



As Georgia continued her rule, I got comfortable very quickly…

1220H: Lunch service began.


Look at how puny the SIA Girls look minus the center overhead compartments? This gives you an idea of how spacious the cabin is on the 777-300ER.



Like all proper airlines, starched white linen was placed on my tray table and immediately after, a tray of cutlery with an appetizer was presented to me. Prawns were really fresh and the citrus dressing they used complemented the seaweed.


New cutleries only found so far on the new Business Class.



When the main arrived, I was sorely disappointed. While the vegetables were tasty because they were simply sautéed, the meat was tasteless and uninspiring. And to think I wanted to save the best for the last, I finished the veges and potatoes (my mum would be so proud) first before attacking the meat. YUCKS!


I cannot eat one more bite of this tasteless main meal.


Frozen solid as a rock.

Desert was frozen solid strawberry ice cream on a raspberry coulis. You cannot screw that up.



I was stuffed by then and decided to pass on the cheese plate and just ordered tea to finish. Pralines were served to end what was a very lengthy meal service. By then, it was slightly past 1325H. Shortly after that, FSS Shireen came by to clear my table. She thankfully just smiled and didn’t shout…



The seat, although folds open to reveal a very comfy bed, was not needed for this flight. I set it into a cradle position and was still able to lie flat all the way. Now this part of the seat was comfortable. I could roll around the span of the area I was in. This leads me to conclude that this seat was made to lie in, not sit.



After lunch, we are getting close.



With the seat in a cradle position, I am able to stretch out fully flat although at an angle, with LOADS of room to spare for me to toss and turn.

1410H: Flight deck announced that we were 180 miles south of Hong Kong and descend was in 3 mins. “Cabin Crew prepare for arrival.”

Few minutes later, the first signs of descend were felt as the nose pointed towards terra firma.


Coasting into Southern China.




The people on the left side of the plane would have been treated to a beautiful view flying over the skyscrapers of Kowloon and Hong Kong, whereas I had a view of the countryside that was called New Territories of northern Hong Kong. Lots of hills and full of greenery with little bays and coves.

1443H: Final stages of approach for Lantau Island…

The scenery outside was breathtakingly stunning. Steep mountains and very inviting looking seaside suburbs dotted the landscape as the aircraft descended ever so gently towards Runway 25L.




Taxi around the airport compound took about 10 min. Looking at the traffic; it was no doubt that Hong Kong is one of the busiest airport in the world. Movements of aircraft were in constant orchestrated motion that was almost mind boggling on hindsight.

1455H: Gate 1



Finally the aircraft came to a complete stop totally surrounded by very jealous looking Cathay Pacific planes. I could almost hear 9V-SWB gloating in all her glory to the pale looking CX A330 parked next to us, “See if you can top this…”



Check-in: 9/10… No one should ever complain about Changi’s check in. Effortless.

Boarding: 9/10…Gate agents at Gate E8 were VERY strict about enforcing the rule of boarding. A very good thing to have to ensure an efficient boarding process.

In-flight service: 7/10… The 2 FSSs who serviced me was a mixed bag of nuts. FSS Shireen was obviously a very junior crew who was working her first few Business Class flights. She was trying very hard to be the gracious hostess but there comes a point where you can try too hard. She came across as very unpolished and plastic at times. FSS Ang Chin Wen was more relaxed and in her element of quick quips and witty retorts. Her command of English was excellent and she would make the kebaya-clan proud with her gracious posture with a pinch of much needed spunk among the tight laced SQ environment. It slipped my mind to write her a commendation card.

Catering: 5/10… Awful main course! The pan fried lamb was just that. There were no surprises in the taste that would have made you go “Wow, I want to have another bite!”. The potatoes were left in the oven for a tat too long and it was served all dried up and wrinkled. Definitely not one of SQ’s best offerings. Book The Cook was not an option for me as it was less than 24hrs before my flight departed when I made the booking.

Arrival: 9/10… I have a new candidate in my list of favorite airports of the world. HKIA is definitely a positive nod in my opinion. Being the largest construction project ever undertaken by Hong Kong, the building is understandably gigantic in proportions in every imaginable way. Navigating it was an ease because of the excellent signage and baggage came out in record time.

Overall: 78%...

Singapore Airlines has raised the bar so high up now for Business Class travel that I will not look at another Business Class cabin the same way ever again. This way of traveling is akin to First Class on other carriers of the same league. But wait a minute; Singapore Airlines is now in a league of her own with the introduction of the new 777-300ER! If the Jubilee name would have stayed, they could have named this aircraft Jubilee Plus, perhaps?

However, the seat has become so wide that it felt a little strange sitting on it. In fact, it is so wide that the seat belt cannot be installed across the width of the seat, but rather it starts from ¼ down the cushion. This forces you to be strapped in to one side of the seat while the one armrest you have is on the other end, makes a rather awkward sitting position.


Other pictures of the flight…


A video was actually screened introducing the New Business Class. I wonder how the YCL and PCL passengers felt about that?


Economy Class, looks great if you ask me!


Signs of wear …


More signs of wear…


Handset to control the IFE with flight time shown to HKG on the small blue screen.


QWERTY key pad for office applications.


Compartments of the seat console. On the left you have a mirror and a drink tray. On the right there is a compartment for sunnies and one with numerous electrical ports.


Welcome to my starry one world alliance, a team in the sky!
25 replies: All unread, showing first 25:
 
User currently offlineOA260 From Ireland, joined Nov 2006, 26500 posts, RR: 58
Reply 1, posted (6 years 7 months 2 weeks 5 days 18 hours ago) and read 28702 times:

Nice TR and pics .

OA260



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineUA777322 From United States of America, joined Aug 2007, 50 posts, RR: 0
Reply 2, posted (6 years 7 months 2 weeks 5 days 18 hours ago) and read 28633 times:

Very nice job.

I'm still stuck w/ having to take SQ 1 to HKG from SFO on the 747 and the old Raffles Class. I can't wait till they bring the A380 w/ the new seats, but thats still at least a year away if I'm lucky.


User currently offlineSIN7 From Singapore, joined Jun 2007, 168 posts, RR: 0
Reply 3, posted (6 years 7 months 2 weeks 5 days 14 hours ago) and read 28256 times:

Really enjoyed your TR.
Not only the pics but your comments and remarks were hilarious too.

Quoting Ryanair!!! (Thread starter):
Murphy would cut me some slack soon

It might be jealous me!

Quoting Ryanair!!! (Thread starter):
Murphy was having a ball of a time making sure that my flight was departing from Gate E8, the furthest possible gate one could get in Changi Terminal Two.

E8 is freaking far when you're already late. I was on a flight to AMS and had to rush there too. Oh, I was with my boss. He was huffing and puffing all the way to the gate. Were's those buggy when you need them!

Quoting Ryanair!!! (Thread starter):
Murphy struck one last time and he made sure I would get a windowless window seat

This one, not me.

Quoting Ryanair!!! (Thread starter):
Finally, a SQ-Girl with a sense of humor

See, there are these few gems around.

Quoting Ryanair!!! (Thread starter):
. FSS Shireen came by with packets of mixed nuts

SQ should do something about giving this packet to RCL pax. It's the same packet given to YCL pax.
There should be a product differentiation. UA gives their cocktail nuts in a ramekin.
The yellow packaging is really ugly. I'm sure QF, BA or NZ would have come up with a much better classier and simpler design.

Quoting Ryanair!!! (Thread starter):
New cutleries only found so far on the new Business Class.

Very nice. The logo on the knife blade looks real good.
I was looking at the salt and pepper shaker. Looks a mini half-boiled egg in a cup. Hmmm, looks unique.

Quoting Ryanair!!! (Thread starter):
Awful main course! The pan fried lamb was just that. There were no surprises in the taste that would have made you go "Wow, I want to have another bite!". The potatoes were left in the oven for a tat too long and it was served all dried up and wrinkled.

Golden Rule . . . Choose Asian choice when departing from SIN. SATS Catering has a good team of Asian chefs. The Chinese and Indian kitchen is helmed by one of the best Executive Chefs and their cooks. SATS has a dedicated FRCL kitchen. But it's always still a hit and miss for the Western choice. On your SIN-HKG sector was there an International Culinary Panel choice? There would have been either Yeung koon Yat (Hong Kong) or Sam Leong (Singapore) specially created dish. If not, there should be one of the other 7 acclaimed chefs dishes. Currently SQ has 9 of these 'star' chefs on their International Culinary Panel.

Can't wait for your Part II.


User currently offlineThaiA345 From Indonesia, joined Oct 2006, 860 posts, RR: 16
Reply 4, posted (6 years 7 months 2 weeks 5 days 13 hours ago) and read 28149 times:

Quoting Ryanair!!! (Thread starter):
No time for the lounge? Hmph… I will so prove you wrong, Sister!

Ah  Smile ..Finally another TR from the great Mr Soh....this one is areally a nice and pleasent one to read...and welcome to the club (my own club that is!) as I though I was the only person who always could squeeze in a lounge visit 10 mins to boarding ehehehehheh

Actually with regards to the seat, my dad flew on the B773ER in F back in May, and he did 'complain' that the seats were awkward, too wide for his liking, he prefers his usual F on the B744! My god, he actually complained about F on the B773ER (for me, its just F in TG ehehehe ) Any word and pics regarding the so called 'Suites' for the A380? I bet by the time SQ, EK, and QF roll out their so called 'suites' MH and TG would have studied them and copy themm too ahahahahha

Quoting Ryanair!!! (Thread starter):
I have a new candidate in my list of favorite airports of the world. HKIA is definitely a positive nod in my opinion.

Thats why I always vote HKIA as my fave airport in the world whenever I participate on all the different sort of surveys every year.

Going to MUC and FRA on TG A346 (1st time on that baby) in F next week, also on SQ J from BKK to NRT in Nov (what B772 or B773 config/seats will SQ use in J on this route? the skybed?)


User currently offlineAg92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 5, posted (6 years 7 months 2 weeks 5 days 12 hours ago) and read 28015 times:

Quoting OA260 (Reply 1):
Economy Class, looks great if you ask me!

Lets swap on our next flight  Smile

Really the TR was amazing. If only I could also travel like that  cloudnine 

Regards
Ag92


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 6, posted (6 years 7 months 2 weeks 5 days 12 hours ago) and read 27932 times:

Wow...that was quite a quick update. I wasn't expecting your report till sometime end of this week! Are you back in SIN already? Very nice review of the new J class. Business Class!!!!!! $#($*&(#&$#&() Hope you kissed your client's ass till it was soaked.

I must say that the black panel housing the many gadgets and super-wide screen looks kinda unappealing. It does look like black plastic... is it? And the wear and tear on the seats... what do passengers do on those seats? Fling their cabin bags against it?? I would have thought that durability would have been a key consideration when SQ chose those seat material - especially 'cream' resistant ones...heheh  Wink

Quoting Ryanair!!! (Thread starter):
A video was actually screened introducing the New Business Class. I wonder how the YCL and PCL passengers felt about that?

It may not be the case actually. With AVOD and advanced inflight technology, P, J and Y class passengers could haev been watching different videos. I do know for example that some inflight announcements can be set by the crew to be heard only in certain parts of the cabin. Many years ago, when the crew still used to ask Y class passengers to return their headsets in the plastic bags that they came in, the announcements were set to be heard only in Y class.

Quoting Ryanair!!! (Thread starter):
With the seat in a cradle position, I am able to stretch out fully flat although at an angle, with LOADS of room to spare for me to toss and turn.

I don't quite understand what you mean by the above quote. How were you able to lie flat when the 'bed' wasn't deployed? Any pictures of how the 'cradle position' looks? I can't seem to visualize cradle position with lying flat and being able to toss and turn!?

Quoting SIN7 (Reply 3):
SQ should do something about giving this packet to RCL pax. It's the same packet given to YCL pax. here should be a product differentiation. UA gives their cocktail nuts in a ramekin.
The yellow packaging is really ugly. I'm sure QF, BA or NZ would have come up with a much better classier and simpler design.

I learn new things everyday. Always thought those ramekins were 'small saucers'....  Wink
I believe JCL pax get a larger packet of nuts/mix nuts albeit with almost the same package design as those in YCL. Minute product differentiation I guess. But yes, it'll definitely look classier if they were served on ramekins.

Can we have Part 2 soon?



There's always a better way to fly...
User currently offlineKrisworldB777 From Australia, joined Nov 2000, 570 posts, RR: 3
Reply 7, posted (6 years 7 months 2 weeks 5 days 11 hours ago) and read 27846 times:

Ryanair!!! you really do write excellent trip reports. It's so refreshing to see such a healthy dose of sarcasm in your writing!

It is a pity you missed the Lobster Thermidor as it really is the ultimate in in-flight cuisine. After I tasted it a couple of times my perception of airline food was changed forever!

I also note with interest your observations about the in-flight service and the inconsistency of the cabin crew. Where once SIA was famed for its service consistency, in the last couple of years I have noticed that the service has been anything but that: ranging from horrendously cold and mechanical to moments of sheer brilliance, particularly in J. We just never know what to expect anymore. At least you got the nice luxurious New Business Class and not dismal (understatement) regional "Business Class" that Perth is tortured with to negate the tortures of mediocre service!

Alas do entertain us with your report for the return trip.


User currently offlineTreeHillRavens From Malaysia, joined Jun 2007, 388 posts, RR: 1
Reply 8, posted (6 years 7 months 2 weeks 5 days 10 hours ago) and read 27788 times:

Nice report !! Love the pictures !! Thanks for sharing.

User currently offlineSIA fan From Indonesia, joined Aug 2000, 728 posts, RR: 1
Reply 9, posted (6 years 7 months 2 weeks 5 days 9 hours ago) and read 27628 times:

What a strange coincidence, FSS Shireen Tan was also on my flight SIN-CGK early last month (in Y). I agree she looked as if she was trying too hard at times. I wonder why they let her working in J, she certainly looks as though she hasn't been flying all that long!

Quoting Ryanair!!! (Thread starter):
Signs of wear and tear was already evident around the seat and this aircraft is not even a year old.

Signs of wear and tear were even already visible when I flew SWB in Feb! I think there's something wrong with the materials used for the new J seats, they seem to attract wear and tear very easily. I flew SWK in July and there were already signs of wear and tear and the aircraft wasn't even a month old!  Wow!

Entertaining trip report as usual, looking forward to the return trip!



SQ*G BD*S
User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 10, posted (6 years 7 months 2 weeks 5 days 7 hours ago) and read 27489 times:

Excellant report and pics...the SQ 77W looks like an amazing bird.


"Reality is wrong, dreams are for real." -Tupac
User currently offlineBAe146TOM From United Kingdom, joined Sep 2004, 228 posts, RR: 4
Reply 11, posted (6 years 7 months 2 weeks 5 days 6 hours ago) and read 27385 times:

Fantastic trip report and pictures! really enoyed it would love so much to be able to visit hong kong and experience the 773!
Thanks for sharing all the best,
BAe146TOM


User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 902 posts, RR: 4
Reply 12, posted (6 years 7 months 2 weeks 5 days 6 hours ago) and read 27374 times:

Nice report! I enjoyed the pictures!

Quoting Ryanair!!! (Thread starter):
while the one armrest you have is on the other end, makes a rather awkward sitting position.

Thats one thing that I dont like about the look of the new seat. I'm the type of person that likes to use both armrests and would feel very uncomfortable with out them...

Was the seat very hard?
~Cheers-
~~Kyle H.



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 13, posted (6 years 7 months 2 weeks 4 days 22 hours ago) and read 27005 times:

Quoting UA777322 (Reply 2):
I'm still stuck w/ having to take SQ 1 to HKG from SFO on the 747 and the old Raffles Class. I can't wait till they bring the A380 w/ the new seats, but thats still at least a year away if I'm lucky.

Fly it to ICN then take OZ to HKG.

Quoting SIN7 (Reply 3):
It might be jealous me!

That's it, no magazine and menu for you!

Quoting SIN7 (Reply 3):
Were's those buggy when you need them!

I thought old very old people use them? No?

Quoting SIN7 (Reply 3):
The yellow packaging is really ugly.

Not only it is ugly, it is also very difficult to open!

Quoting SIN7 (Reply 3):
I was looking at the salt and pepper shaker. Looks a mini half-boiled egg in a cup. Hmmm, looks unique

It is indeed... the pepper (round one) is put on top of the salt shaker beneath.

Quoting ThaiA345 (Reply 4):
Golden Rule . . . Choose Asian choice when departing from SIN. SATS Catering has a good team of Asian chefs.

I know I know... There were even a few dishes created by reknowned chefs (Ah Yat being one of them). BUT... I am a sucker for lamb. So now you now, if you need me to do unimaginable things for you, just tell me a reward of a lamb meal is waiting for me at the end.

Quoting SQ772 (Reply 6):
I must say that the black panel housing the many gadgets and super-wide screen looks kinda unappealing. It does look like black plastic... is it?

Yes it is black plastic with a matt finished which is very easily scratched by a chipped nail.

Quoting SQ772 (Reply 6):
And the wear and tear on the seats... what do passengers do on those seats? Fling their cabin bags against it??

The armrest is probably hit many times by heavy laptop bags of passengers getting out of the seat to disembark. As for the inner console, those markings are left by the collision of the super heavy table which is very hard to manouvre for a first timer. I was guilty of contributing to the latter damage...

Quoting KrisworldB777 (Reply 7):
I also note with interest your observations about the in-flight service and the inconsistency of the cabin crew.

Business Class seem to be a place for the junior crew to train in order for them to know more service routines. Therefore sometimes you do get the unpolished ones who are juxtaposed with the more experienced senior FSSs. The LSSs are found in YCL and PCL. The firey Dragon Lady (CSS) on my flight was confined to YCL all the time whereas a male IFS and a LSS was in PCL.

Quoting SIA fan (Reply 9):
What a strange coincidence, FSS Shireen Tan was also on my flight SIN-CGK early last month (in Y).

Look through my SQ trip reports and I am sure you will find some familiar names. I fly between SIN-JKT so often on SQ I am sure we have breezed past each other and not known about it. We need to meet up.

Quoting ThaiA345 (Reply 4):
Actually with regards to the seat, my dad flew on the B773ER in F back in May, and he did 'complain' that the seats were awkward, too wide for his liking, he prefers his usual F on the B744!



Quoting Alaskaqantas (Reply 12):
Thats one thing that I dont like about the look of the new seat. I'm the type of person that likes to use both armrests and would feel very uncomfortable with out them...

The new JCL seats are meant for you to sit on it, cross your legs and place both your hands on your knees (hence negating the need for you to reach for the armrest). This way you will look glamourous in a glamourous cabin. Better still is you are dripping with jewellery.



Welcome to my starry one world alliance, a team in the sky!
User currently offline9MMAR From Malaysia, joined Jul 2006, 2106 posts, RR: 19
Reply 14, posted (6 years 7 months 2 weeks 4 days 14 hours ago) and read 26681 times:

Hello Mr. Soh,

A nice read, which caught me laughing at certain parts of it.  laughing 

Quoting Ryanair!!! (Thread starter):
Hong Kong homecoming…

Since 1980, I flew between Singapore and Hong Kong once every 3 – 6 months because of my relatives living there. However, these shuttling escapades stopped in 1996. So I have not been back to Hong Kong every since.

I really need to make my Singapore homecoming too. Since 1986, I went to Singapore on every school break just to have a feeling of 'being abroad'. However, these shuttling escapades stopped in 1997 when I started college. So I have not been back to Singapore ever since. Copied.

Quoting Ryanair!!! (Thread starter):
“Oh Sir, you have no time for the lounge! Maybe next time huh? Hahaha… You are lucky to get a Window seat 21K. Boarding is in 10 min. Have a safe flight” ambled Latiff, whom I was so sure was trying to flirt with me. On a normal day, I would have humored him by patronizing his advances but not today with my head flooded with work related matters.

Are you sure he was flirting with you or he just being 'beyond expectation' in delivering his customer service? Plus he is Malay. Malays are friendly. Are you sure you are not 'perasan'?

Quoting Ryanair!!! (Thread starter):
No time for the lounge? Hmph… I will so prove you wrong, Sister!

Eh, I though Latiff is a guy? You should use, 'Brother!' instead.

Quoting Ryanair!!! (Thread starter):
Murphy

Murphy = SIN7?

Quoting Ryanair!!! (Thread starter):
FSS Shireen Tan

Wow, suddently FSS Shireen Tan becomes the 'IT' Singapore girl, and fellow A.Netter SIA fan reaffirmed it. I really need to remember the cabin staff's name from this moment onwards so that we can bitch about them here in A.Net.

Quoting Ryanair!!! (Thread starter):
Frozen solid as a rock.

... with spoon erected tall and proud like err... KL Tower?

Quoting Ryanair!!! (Thread starter):
HKIA is definitely a positive nod in my opinion. Being the largest construction project ever undertaken by Hong Kong, the building is understandably gigantic in proportions in every imaginable way.

But lost in the race to complete construction to KLIA by a slight margin of a week.  tongue 

Quoting SQ772 (Reply 6):
I don't quite understand what you mean by the above quote. How were you able to lie flat when the 'bed' wasn't deployed? Any pictures of how the 'cradle position' looks? I can't seem to visualize cradle position with lying flat and being able to toss and turn!?

Me too. I can't seem to visualise cradle position with lying flat and being able to toss and turn!? Copied. Or in a way, you want us to picture how spacious the seats are (or how slim you are)? Slim? You?

Quoting SIA+fan" class=quote target=_blank>SIA fan (Reply 9):
agree she looked as if she was trying too hard at times. I wonder why they let her working in J, she certainly looks as though she hasn't been flying all that long!

I think, sometimes sheer hardworks should be rewarded. I am very sure FSS Shireen Tan, the official SQ's 'IT' girl, is the 'nerdy' type who will go all the way (by working extremely hard) to deliver her job. All she needs is just a little fixing in her delivery. I know a lot of hardworking people like her and believe me, most of the times, they were being judged unfairly (due to their minor lackings).


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 15, posted (6 years 7 months 2 weeks 4 days 6 hours ago) and read 26386 times:
Support Airliners.net - become a First Class Member!

Great TR, a most enjoyable read with a nice set of pictures.

Re the worn/damage to the interior, when I first saw pictures of this interior I figured this would wear easily.

Quoting Ryanair!!! (Thread starter):
The seat is WIDE, in fact WIDE would be an understatement. It is F****** WIDE! It was not very comfortable to sit on because one of your armrests is far away

- Hmm, I'd rather have a reasonable width than this 'bench' like seat.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineSR 103 From United States of America, joined Sep 2000, 1736 posts, RR: 39
Reply 16, posted (6 years 7 months 2 weeks 4 days ago) and read 26168 times:

Great report as always Ryan, really! Good to see a nice description of the new seats.

Quoting Ryanair!!! (Thread starter):
During pushback, the engines started and as if trying to challenge FSS Shireen, the start up was so loud that it vibrated the entire cabin

I was amazed at how loud the 77W really is. I don't know why I was expecting something rather silent, but was slightly disappointed.

Quoting Ryanair!!! (Thread starter):
%u201CYES, MR SOH??!! CAN I HEP CHEW??!!%u201D

Oh jeez, I nearly fell out of my chair laughing. Thanks for that.

Quoting Ryanair!!! (Thread starter):
While the vegetables were tasty because they were simply sautéed, the meat was tasteless and uninspiring.

It did not look that good in the picture to begin with. While I have not flown SQ in ages, what I do remember is that their catering has never really been that great.

Quoting Ryanair!!! (Thread starter):
Desert was frozen solid strawberry ice cream on a raspberry coulis. You cannot screw that up.

You will be surprised, many airlines have been able to screw up ice cream!

Quoting Ryanair!!! (Thread starter):
I have a new candidate in my list of favorite airports of the world. HKIA is definitely a positive nod in my opinion.

HKIA is in a league of its own. While everyone talks about Changi, I do not find anything special about the airport anymore. HKG, KUL and ICN are higher on my list.

SR 103


User currently offlineLACA773 From United States of America, joined Nov 2004, 3945 posts, RR: 2
Reply 17, posted (6 years 7 months 2 weeks 3 days 20 hours ago) and read 26060 times:
Support Airliners.net - become a First Class Member!

Ryan,
Thankyou for a great TR! I enjoy your humor and sincerity very much.

I have to ask if anyone else thinks the new Raffles class on the 77Ws look like work cubicals? I'm somewhat disappointed with the materials they're using. It looks like something you can put together at home from Ikea. Perhaps someone at SQ will see this TR and suggest they change the materials they use for these pods which will make them much warmer and inviting than I feel they currently are.

LACA773


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 18, posted (6 years 7 months 2 weeks 2 days 23 hours ago) and read 25722 times:

Quoting Alaskaqantas (Reply 12):
Thats one thing that I dont like about the look of the new seat. I'm the type of person that likes to use both armrests and would feel very uncomfortable with out them...

Was the seat very hard?

The seat is actually rather soft. But because it is all flat without any bumps and depressions to cup you body, it becaome very unconfortable to sit on after a while. Therefore, it is better to have the seat reclined, footrest raised and stretch out.

Quoting 9MMAR (Reply 14):
Me too. I can't seem to visualise cradle position with lying flat and being able to toss and turn!?



Quoting SQ772 (Reply 6):
How were you able to lie flat when the 'bed' wasn't deployed? Any pictures of how the 'cradle position' looks? I can't seem to visualize cradle position with lying flat and being able to toss and turn!?

I think I have explained it at the end of Part Deux, the follow up to this report.

Quoting 9MMAR (Reply 14):
I think, sometimes sheer hardworks should be rewarded. I am very sure FSS Shireen Tan, the official SQ's 'IT' girl, is the 'nerdy' type who will go all the way (by working extremely hard) to deliver her job.

I am not undermining her hard work. Yes she is a hard worker, no doubt about that. She is a diamond in the rough that is yet to shine... I am sure SIA Fan and I will bump into her again soon on one of our SIN-CGK-SIN flights.

Quoting SR 103 (Reply 16):
HKIA is in a league of its own. While everyone talks about Changi, I do not find anything special about the airport anymore. HKG, KUL and ICN are higher on my list.

Rather subjective. Changi has done pretty well despite being restrictied by their old infrastructure. T3 will be a more updated one to put them on par with the architectural marvels of HKG, ICN and KUL.

Quoting LACA773 (Reply 17):
It looks like something you can put together at home from Ikea. Perhaps someone at SQ will see this TR and suggest they change the materials they use for these pods which will make them much warmer and inviting than I feel they currently are.

I thought SQ's new Business Class was sterile before I flew them. I passed my judgement based on the photos I saw. However, once I sat in the cabin in person, I beg to differ. The shell that is the construction of the seat console makes it look very bulky and thus that cramped look of the cabin. But once you sit in it, you will realise that the hollowness of the console is very much there with clever nooks and crannies for you to stretch your limbs, giving you more space.

As for the colours, well, it you like the wooden-theme, the bulkhead walls in First Class are like that. I find that the beige works well to give the cabin an overall relaxing and cozy atmosphere. Pictures do not really do justice because you would really have to be standing there IN PERSON to experience how lovely the cabin really is.

That being said, all the soft material that SQ used in the construction of the seat is not starting to show in defects. Nice to touch, but not very durable. That matt black plastics around the TV is scratched and lots of damage around the corners of the armrests.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1435 posts, RR: 5
Reply 19, posted (6 years 7 months 2 weeks 2 days 2 hours ago) and read 25457 times:

Quoting SIN7 (Reply 3):
SQ should do something about giving this packet to RCL pax. It's the same packet given to YCL pax.

I have had one or two flights in J where the crew serve the nuts on a plate. I guess they open the packets and empty the contents on the plates.

Quoting Ryanair!!! (Reply 13):
So now you now, if you need me to do unimaginable things for you, just tell me a reward of a lamb meal is waiting for me at the end.

How unimaginable?

Quoting 9MMAR (Reply 14):
Eh, I though Latiff is a guy? You should use, 'Brother!' instead.

Are you for real?


User currently offlineChristao17 From Thailand, joined Apr 2005, 934 posts, RR: 8
Reply 20, posted (6 years 7 months 1 week 5 days 22 hours ago) and read 24834 times:

Hi Ryan,

Nice to read another report from you. As usual, nice pics, detail, etc. Very funny that you're getting hit on by customer service agents. No surprise, of course.

What's with windowless window seats in J? Surely that's some sort of crime? Windowless window seats have become my pet peeve as of late, after being stuck in one of them on SQ and then more recently on OZ. It must stop.

Hey, drop me a line sometime. We never talked about our mutual friends.

Cheers,

Chris



Keeping the "civil" in civil aviation...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 21, posted (6 years 7 months 1 week 2 days 16 hours ago) and read 24343 times:

Quoting Christao17 (Reply 20):
What's with windowless window seats in J? Surely that's some sort of crime? Windowless window seats have become my pet peeve as of late, after being stuck in one of them on SQ and then more recently on OZ. It must stop.

I got that twice in a row on the same trip to Saigon earlier this year. Needless to say, I was so angry but sometimes in life we learn to give and take.

Anyway, more photos of the trip...


View outside my hotel room. As you can see, I am right in the middle of it all. And the view that makes HK world famous, the harbour.


Hong Kong would not be Hong Kong without these neon signs.


The iconic Peninsular Hotel, easily the most expensive in HK. Do not want to deal with the limo or taxi? They actually offer a helicopter transfer to the airport!


Kowloon Waterfront Promenade is a bustling and lively hang out with street performances and stalls set up. This is also where people sit to gawk at the amazing skyline that has made HK what it is today, a symbol of financial success and stability.


The historic Star Ferry Terminal bus interchange. Although at this hour, there seems to be more taxis than buses!


Along the Avenue of The Stars - HK's answer to Hollywood's Walk of Fame, one gets to trample on imprints made by celebrities. Some of them are very famous personalities known throughout Asia, and some of them are even BIGGER personalities known the world over, for example.....


Believe it or not, in a modern city like Hong Kong, age old electric trams like these that has been used for the last 100 years still ply the streets.


On board the very comfortable CityFlyer bus that shuttles between the Airport and Tsim Sha Tsui Star Ferry bus terminal.


En route to HKIA, the weather wasn't kind to us but the view was astounding! One tends to forget that HK still has a lot of rural and undeveloped land and these beautiful sights of the countryside with lush greenery really relaxes the tired eyes.

FINALLY...


Fancy watchingThe Simpson's Movie in Cantonese, anyone? I used to fall over myself watching Smurfs in Cantonese when I was a child. I could not stop laughing over Smurfette lamenting in Cantonese to Papa Smurf...


Perhaps you would like to see John Travolta and Nikki Blonsky sing in Cantonese in Hairspray?? Hahaha....



Welcome to my starry one world alliance, a team in the sky!
User currently offlineNorcal773 From United States of America, joined Feb 2007, 1439 posts, RR: 12
Reply 22, posted (6 years 6 months 6 days 4 hours ago) and read 22809 times:

Quoting Ryanair!!! (Thread starter):
FSS Shireen Tan: GOOD MORNING, MR SOH, WELCOME ON BOARD. WOULD YOU LIKE A NEWSPAPER?! WE GOT SERRECTION FROM SINGAPORE AND HONG KONG?!

Ok lady, no need to shout because I am not deaf. SQ probably issued a memo this morning reminding their cabin crew to remain audible to passengers, and FSS Shireen took it literally.

MR SOH, CHAMPAGNE OR ORANGE JUICE??!!”… Sigh…

 rotfl   rotfl   rotfl   rotfl 

Quoting Ryanair!!! (Thread starter):
all of us would have ended up looking like Joan Rivers.

Ooh boy, I love your sense of humor.

Quoting Ryanair!!! (Thread starter):
This leads me to conclude that this seat was made to lie in, not sit.

I couldn't agree more. The 'seating' position is very uncomfortable especially on a long flight but the bed is very comfy.

Quoting KrisworldB777 (Reply 7):
It is a pity you missed the Lobster Thermidor as it really is the ultimate in in-flight cuisine. After I tasted it a couple of times my perception of airline food was changed forever!

Do they really have this??

Quoting Ryanair!!! (Reply 21):
They actually offer a helicopter transfer to the airport!

They have a ridiculous 20+ Rolls Royce vehicles as airport transfer vehicles.

Great TR and I love your sense of humor.



If you're going through hell, keep going
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 23, posted (6 years 6 months 4 days 8 hours ago) and read 22394 times:

Quoting Norcal773 (Reply 22):
I couldn't agree more. The 'seating' position is very uncomfortable especially on a long flight but the bed is very comfy.

It does not bode well for my bad back, really. That was why i decided to lay down after a while.

Quoting Norcal773 (Reply 22):
Do they really have this??

Lobster Thermidor is the must-have for Book The Cook. Unfortunately it is only available via that option.

Quoting Norcal773 (Reply 22):
They have a ridiculous 20+ Rolls Royce vehicles as airport transfer vehicles.

The Rolls Royce has been the hallmark of The Peninsula Hong Kong since they opened their doors. I had the honour of riding one of their RRs in the mid 80s when my grandpa decided to "reward" me for doing well in school so off we went and flew off to HK. And lo and behold, stepping off the plane and out of Kai Tak, a RR was waiting!

They recenrly made news again a few years back for updating their fleet of RRs with the more modern Phantoms.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineInbarD From Israel, joined Jan 2007, 219 posts, RR: 0
Reply 24, posted (6 years 6 months 2 days 1 hour ago) and read 21864 times:

What an awesome trip report! The new Singapore Airlines business class product looks excellent! The seat looks way wider than its other business class competitors. Thanks for sharing.

User currently onlineB747forever From Sweden, joined May 2007, 17004 posts, RR: 10
Reply 25, posted (6 years 5 months 3 weeks 3 days 17 hours ago) and read 21224 times:

Brilliant TR.

Enjoyed it really much.

Great pics. The food looks very tasty.

Thank you for sharing

B747forever.



Work Hard, Fly Right
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