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Virgin Atlantic VS007 - LHR - LAX  
User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Posted (7 years 2 weeks 3 days 9 hours ago) and read 31115 times:

Flight: Virgin Atlantic VS007
Date: 2nd September 2007
Aircraft: A340-600
Registration: G-VYOU
Name: Emmeline Heaney
Air-Born Date: August 2006

Okay, I think thats enough information, lets give you all a picture of this bad girl!

http://www.lentini2001.pwp.blueyonder.co.uk/Upload/DSC00011.JPG

And just because I cant get the whole girl into the first picture, heres the rest of her

http://www.lentini2001.pwp.blueyonder.co.uk/Upload/DSC00013.JPG

And of course one of the massive engines (the man doing the refueling makes it much better!!)

http://www.lentini2001.pwp.blueyonder.co.uk/Upload/DSC00010.JPG

They sat lightening cannot strike twice - they were wrong!!

Last year was my first ever flight on a United 777 and for some reason, there was not a gate available at Heathrow so we all had to bus it and get on via the stairs!!

This time round, not Virgin, Virgin would get us a gate surely?........Nope. Bus again!!! Not that it bothered me in the slightest as it allowed me to get the pictures above that not many can get as you normally walk down the airbridge...

Okay, onto the trip report!!

For anyone familiar with Virgins A346's, we were told that Emmeline Heaney was the latest one in Virgins fleet.

Take off was long and the whole plane shook and vibrated a lot when it finally got airborne and I noticed a few people looking at one and another to wonder if this was the routine of the A346.

Unfortunately, this is where I now have to knock Virgin. Their inflight service was below average. Drinks service started about an hour into the flight, okay bar is free and I had a Stella but then thats it. They dont ever come back round with the drinks cart again. You can think thats fine, I dont want another alcoholic drink, but what I mean is THEY DONT COME ROUND WITH THE DRINKS CART AGAIN. For a 12 hour flight, we got offered a drink of water once - let alone to the chance to order a gin and tonic (which I didn't want but you get the picture)

Virgin Atlantics website says that 'forget what you have heard in the past about airline food - ours is delicious'

Perhaps the website is just quoting Upper Class. My food was disgusting. It was Chicken Tikka or Meatballs. Now its not Virgins fault that thigh chicken meat and legs/winga make me sick but thats all the chicken tikka was so I had to leave it and not eat it. When you order a special meal on Virgin, it doesn't ask if are sick for a particular food, just if you want a special meal. But anyway, I ate the rice and the bread roll, none of which was that special or delicious.

The ice cream that arrived later into the flight was broken into about a thousand pieces so everytime you took a bite, bita of the ice-cream would fall off...

The cabin crew on the flight were brilliant, they seemed to really enjoy themselves and enjoy their jobs.

I cannot fault the AVOD system.

The seats in economy are rough. If the person in front of you reclines their seat all the way back then you pretty much get the TV monitor in your face and if you are the kind of person who doens't like to annoy the people sitting behind you by shoving your seat back as far as it can go, then this can be a VERY uncomfotable flight for you.

I cant help but find myself feeling let down by Virgin. Branson and his team make this airline seem like its the best thing since sliced bread - but its not. The aeroplanes are wonderful, but the food and the service is rubbish. Like I say, a 12 hour flight to LA and only one water drink provided - I've been on UA and CO and they are constantly doing the rounds with the drinks.

The first picture above is also only the 4th picture of Emmeline Heaney on the airliners.net!!!  Smile

Anyway, here she is over Canada.

http://www.lentini2001.pwp.blueyonder.co.uk/Upload/DSC00020.JPG

The whole flight to LA was very smooth (though I may have been suffering from being dehydrated to make me forget)

Another thing I cannot understand about Virgin is, the minute the plane starts desecening the cabin crew go into over drive. AVOD is turned off, all seats and seat belts must be upright and on and all pillows and blankets must be stowed. At 38,000 feet I dont know what the problem is - but they still do it.

But I love the A346.

34 replies: All unread, showing first 25:
 
User currently offlineBok269 From United States of America, joined May 2007, 2104 posts, RR: 0
Reply 1, posted (7 years 2 weeks 3 days 9 hours ago) and read 31113 times:

NIce report. Sorry to hear you didn't enjoy the flight.


"Reality is wrong, dreams are for real." -Tupac
User currently offlineWestJetYQQ From Canada, joined Jan 2007, 2987 posts, RR: 5
Reply 2, posted (7 years 2 weeks 3 days 9 hours ago) and read 31116 times:

Nice TR. Nice Pictures. Beautiful Aircraft. I've always wanted to try VA, but I surely don't see the chance coming any time soon. Sounds like a little more legroom would have been nice, along with better food and drink service.

About the drink carts; Could you not just ask an FA instead of waiting 11 hours for a drink cart that isn't coming?

I like the Flight Number, btw.  Smile

Cheers
Carson



Will You Try to Change Things? Use the Power that you have, the Power of a Million new Ideas.
User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 3, posted (7 years 2 weeks 3 days 9 hours ago) and read 31100 times:

Quoting WestJetYQQ (Reply 2):
About the drink carts; Could you not just ask an FA instead of waiting 11 hours for a drink cart that isn't coming?

I'm sure you can do this, however nobody (including me) did.

However they all seem to vanish after the meal has been served.

I noticed another passenger press his 'button' and he waited about 40 mins and that was just to get his headset changed.

[Edited 2007-09-15 03:54:16]

User currently offlineTriple7man From Thailand, joined May 2005, 744 posts, RR: 0
Reply 4, posted (7 years 2 weeks 3 days 7 hours ago) and read 30888 times:
Support Airliners.net - become a First Class Member!

Thank you for the report. It sounds like you enjoyed the airplane but not the service. I'll stick with my AA 777


Have you kissed a 777 today?
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 5, posted (7 years 2 weeks 3 days 3 hours ago) and read 30597 times:

Hi,

Thanks for the TR. I flew G-VYOU not long ago PVG-LHR.

Quoting Lentini2001 (Thread starter):
For anyone familiar with Virgins A346's, we were told that Emmeline Heaney was the latest one in Virgins fleet.

This is not the case - there are newer birds.

G-VRED, G-VWEB, G-VBUG are newer.


View Large View Medium
Click here for bigger photo!

Photo © Chris Lofting
View Large View Medium
Click here for bigger photo!

Photo © Paul Paulsen - AirTeamImages



G-VYOU was the final in it's livery type - the three newer have the revised type, along with 1 VS343 (G-VSUN - see photo).


View Large View Medium
Click here for bigger photo!

Photo © A J Best



G-VYOU was delivered 23/08/2006, and flew to LOS on 26/08/2007. AFAIK this was her maiden voyage.

Next she operated VS400, VS401 (LHR-DXB-LHR) and then VS601 to JNB.

Quoting Lentini2001 (Thread starter):
Unfortunately, this is where I now have to knock Virgin. Their inflight service was below average. Drinks service started about an hour into the flight, okay bar is free and I had a Stella but then thats it. They dont ever come back round with the drinks cart again. You can think thats fine, I dont want another alcoholic drink, but what I mean is THEY DONT COME ROUND WITH THE DRINKS CART AGAIN. For a 12 hour flight, we got offered a drink of water once - let alone to the chance to order a gin and tonic (which I didn't want but you get the picture)

I don't beleive that they came round once only. For a start, you would have had 2 meals on this flight.

Quoting WestJetYQQ (Reply 2):
About the drink carts; Could you not just ask an FA instead of waiting 11 hours for a drink cart that isn't coming?

My thoughts exactly. VS are also very good with the galley. I will frequently stand there and eat/drink. Importantly though, they lay out drinks and snacks there, for pax ot take at will (no limit to what you can take). You also (if you do call them) have access to unlimited alcohol, coke, biscuits, etc.

Quoting Lentini2001 (Thread starter):
The first picture above is also only the 4th picture of Emmeline Heaney on the airliners.net!!!

I see 11 in the DB currently - if you search by reg you get the best results.

http://www.airliners.net/search/phot...gsearch=G-VYOU&distinct_entry=true


User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 6, posted (7 years 2 weeks 3 days 2 hours ago) and read 30464 times:

I wasn't talking about meals was I? Did I say meals no, I said drinks.

They came round once with the drinks cart. Why would I lie?

Maybe the crew should of mentioned that pressing the call button and asking them for drinks was the way to go. I certainly noticed nobody else doing it. There were also no snacks or drinks put out in the galley as you mention. Your flights on Virgin must be a hell of a lot better than mine were.

Oh and so sorry for there being 11 photos, must of just searched for the name, not the reg.

Jesus. Theres always someone ready to shoot you down in flames.

[Edited 2007-09-15 11:29:04]

User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 7, posted (7 years 2 weeks 3 days 1 hour ago) and read 30363 times:

Quoting Lentini2001 (Reply 6):
I wasn't talking about meals was I? Did I say meals no, I said drinks.

They came round once with the drinks cart. Why would I lie?

The drinks cart follows the meal cart around. One crew walks forward, the other backward.

Quoting Lentini2001 (Reply 6):
Oh and so sorry for there being 11 photos, must of just searched for the name, not the reg.
Jesus. Theres always someone ready to shoot you down in flames.

Not shooting you down - just ensuring you have the right information. You seemed interested in the fleet & the photos - I wanted to make sure you had correct info. I would have appreciated it, if it were the other way around.

Quoting Lentini2001 (Reply 6):
Your flights on Virgin must be a hell of a lot better than mine were.



Quoting Lentini2001 (Reply 6):
There were also no snacks or drinks put out in the galley as you mention.

Possibly. My info is based on ± 30 flights with VS - I can't speak for every flight, incl. yours.

I've only had the one bad flight with them; I sent them a polite email and they replied with an appology, and 5,000 miles.

Customer.relations@fly.virgin.com


User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 8, posted (7 years 2 weeks 2 days 22 hours ago) and read 30164 times:

Quoting Swiftski (Reply 7):
The drinks cart follows the meal cart around. One crew walks forward, the other backward.

Well, not on my flight they didn't.

I must also add, there was tea and coffee offered - but I dont drink hot drinks - I suppose that does count as another drinks service, but it was no good for me!!

My apologies for sounding like I'm having a go at you, I appreciate your help on the fleet details. I cannot fault the A346, I loved the plane, its just a shame the service was not up to much on board - it wasn't like I was expecting to be wined and dined, I just expected a little bit more as Virgin always seems to be trying that little bit harder (like you say, you've had 30 Virgin flights and only one bad one - I've had 2 and one bad one - maybe my luck just wasn't in that one time?!)


User currently offlineThomsonfly From United Kingdom, joined Jul 2005, 229 posts, RR: 4
Reply 9, posted (7 years 2 weeks 2 days 20 hours ago) and read 30046 times:

Hello,
I work as crew for VS and obviously follow the same service flow as the crew onboard your flights. I understand there can be service differences every once in a while between crew however the FSM (Inflight manager) always makes a PA to stress the importance of stretching your legs, and keeping hydrated which you can do in a number of ways onboard. Firstly you are on an A340-600 equipped with a water fountain near the 3 doors. Secondly, anytime you want anything (including drinks) press your call bell, it's what its there for and certainly from me, always greeted with a smile. You could also come to the galley where orange juice and water is always set up on night flights, and usually on day flights however if you cant see this you are more than welcome to ask. We do orange juice and water rounds throughout the flight especially on the inbound sector as people sleeping on an aisle could block someone dehydrated at the window. Furthermore, with all meal services there is a box on top of the cart with drinks to which pax are offered wine, beer or soft beverages. As much as we'd love to do a drinks cart service throughout the flight it hampers people who just want to sleep, relax or walk around with trolleys in the aisle all the time and feel the other opportunities where you can get a drink outweigh the need for another individual drinks service.

The secure PA is always made at top of decent, in preparation for landing not as an end. The avod system is turned off at 20,000ft (at which point the seat belt signs go on) as per manual which is when crew will do a final secure and collect headsets from the passengers. This has been the case on all my flights so far.

I can understand your thoughts on the meal services offered throughout your flight having had all three pax options myself! However, as you previously stated I think overall this is just a one off bad experience you have had as passenger feedback from our west coast flights certainly do not match your comments. Virgin Atlantic take utmost interest in all feedback and forms a vital tool for updating our services in the future. All i can suggest is if you feel so strongly, let Virgin Atlantic know so they can look at and take note of your feedback with an official response.

If you ever get the chance, fly in our new premium economy cabins (currently fitted on all -600 a/c and working its way through the rest of the fleet), or in the upper class suite. This is where Virgin Atlantic make a real difference to a flight and a real 'wine and dine' experience. That said, I hope that our service in economy does not fall below expectations on your next trip with VS and I look forward to seeing you onboard soon.

Regards
Mark


User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 10, posted (7 years 2 weeks 2 days 19 hours ago) and read 29923 times:

Thanks for that Mark. I'm not sucking up at all but I certainly could not find a single fault with any of your colleagues. They always had a smile and were always really polite on what is afterall a very long flight for them also!

Believe it or not, we were not told about the water fountains on the outbound flight! We were on the inbound flight though.

As for dinging the call bell, I thought you guys n' girls had enough to do on the flight without me pressing that! I did notice that nobody else pressed the call button throughout the flight (dunno about the rear section, I was in the middle bit) so I thought if nobody else was doing it, I wasn't going to take the pi$$ by doing it myself.

I did say in my first post that its not Virgin Atlantics fault I cant eat dark chicken meat so thats more my fault - I had to mention what the choices were as per the tradition of trip reports you see.

Is the meal service different in Premium Economy?

I think what spoilt it the most for me was the 2 passengers in front of me who had their chairs as far back as they would go so this practically stuck the tv screen in my face for nearly 10 hours and was most uncomfortable. I did recline my seat a little but I felt sorry for the guy behind me having to suffer what I was suffering from so I couldn't bring myself to shove the seat all the way back.

At the end of the day, I'm currently on the VS website deciding where to go next with you guys so I'm certainly going to fly Virgin again. Maybe it was just an off day for the girls looking after my section of the cabin, we all have them.


User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 11, posted (7 years 2 weeks 2 days 19 hours ago) and read 29898 times:

I heard that the legroom on VS is really bad. It's also bad on BA on transatlantic flights. As to chicken fat CO also served chicken "thigh" full of fat which was to me unedible. They don't want to spend the money for the more expensive breast which at least has meat.

User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 12, posted (7 years 2 weeks 1 day 22 hours ago) and read 29257 times:

Quoting Lentini2001 (Reply 8):
My apologies for sounding like I'm having a go at you, I appreciate your help on the fleet details

No problem.

Quoting Lentini2001 (Reply 8):
I cannot fault the A346, I loved the plane

Ditto. Keep flying VS and you'll get on the new ones; the Economy seat is also (quietly) new, so you may prefer it over the current red/orange/blue. A more subdued red/grey.

Quoting Lentini2001 (Reply 10):
I wasn't going to take the pi$$ by doing it myself.

Don't stress; I find that if I'm nice to crew, they are always nice back; even if I'm pushing my luck.

Quoting Semsem (Reply 11):
It's also bad on BA on transatlantic flights

Legroom will depend on the aircraft and its config; planes are not reconfigured each time they fly transatlantic, they are the same.


User currently offlineSky0000547 From United Kingdom, joined Jan 2004, 270 posts, RR: 0
Reply 13, posted (7 years 2 weeks 1 day 22 hours ago) and read 29224 times:

Quoting Lentini2001 (Reply 10):
I think what spoilt it the most for me was the 2 passengers in front of me who had their chairs as far back as they would go so this practically stuck the tv screen in my face for nearly 10 hours and was most uncomfortable. I did recline my seat a little but I felt sorry for the guy behind me having to suffer what I was suffering from so I couldn't bring myself to shove the seat all the way back.

I would be interested to know which airline economy seats doesn't do that with the screen in your face when the person recline. That is the main draw back of seatback TV unless we all go back to just having a main screen at the front.

As for the drinks, as mentioned by Thomsonfly that drinks are available in the galley throughout the flight. On VS flights that I have been on and as recently as last week from JFK there were 2 drinks service after the main meals. And I also went to the galley for more drinks as needed.


User currently offlineRogbi200 From United Kingdom, joined Dec 2006, 16 posts, RR: 0
Reply 14, posted (7 years 2 weeks 1 day 21 hours ago) and read 29173 times:

Thank you for posting this- good to read a VS report!
I flew on G-VYOU last October on the LHR-DXB-LHR route- Miss Heaney both directions, and had a somewhat more positive experience, though I was in Premium Economy. On the outbound leg I was upgraded to Upper Class and this is a very pleasant experience! Returning I remained in Premium Economy and it was comfortable and the food was good. Since then, the meal service in PE has been improved again with food served on plates rather than the 'tray meal' and other refinements. The only downside I experienced was recurring problems (both ways) with VPort, which needed rebooting and ended up with limited options, though I was happy with what was available. I've not experienced Economy on VS but I gather it can be a bit of a squeeze for long legs like mine!
The other big plus of VS is, if you are able to get in, the LHR Terminal three 'clubhouse', which is quite something. I even had the bonus of a haircut next to SRB!


User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 15, posted (7 years 2 weeks 1 day 19 hours ago) and read 29046 times:

Quoting Sky0000547 (Reply 13):
I would be interested to know which airline economy seats doesn't do that with the screen in your face when the person recline. That is the main draw back of seatback TV unless we all go back to just having a main screen at the front.

I dont know if it was because of the 'newer' economy seats on this VS plane, but these seemed to recline a hell of a lot more than they did on the return flight (Madam Butterfly - she doesn't have the same style seats)

I appreciate you get what you pay for in economy, but it even made the pull-out tray almost impossible to extend fully for my fellow passenger in the seat next to me, in fact the stewardess had to ask the passenger in front to bring their seats forward for my companion to be able to have the meal tray on her table.


User currently offlineSky0000547 From United Kingdom, joined Jan 2004, 270 posts, RR: 0
Reply 16, posted (7 years 2 weeks 1 day 17 hours ago) and read 28932 times:

Quoting Lentini2001 (Reply 15):
I dont know if it was because of the 'newer' economy seats on this VS plane, but these seemed to recline a hell of a lot more than they did on the return flight (Madam Butterfly - she doesn't have the same style seats)

I appreciate you get what you pay for in economy, but it even made the pull-out tray almost impossible to extend fully for my fellow passenger in the seat next to me, in fact the stewardess had to ask the passenger in front to bring their seats forward for my companion to be able to have the meal tray on her table.

I actually prefer the new economy seats on VS than the old ones. They are more comfortable. I once did have problem eating my meals on Emirates economy when the person in front recline but never on any VS economy seats.


User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 2 weeks 1 day 10 hours ago) and read 28639 times:

First:

Quoting Lentini2001 (Reply 3):
I noticed another passenger press his 'button' and he waited about 40 mins and that was just to get his headset changed.

Then:

Quoting Lentini2001 (Reply 10):
As for dinging the call bell, I thought you guys n' girls had enough to do on the flight without me pressing that! I did notice that nobody else pressed the call button throughout the flight (dunno about the rear section, I was in the middle bit) so I thought if nobody else was doing it, I wasn't going to take the pi$$ by doing it myself.

This is a bit self-contradictory, isn't it?


User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 193 posts, RR: 0
Reply 18, posted (7 years 2 weeks 1 day 7 hours ago) and read 28477 times:

Not really, nobody pressed it and asked for drinks.

User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 881 posts, RR: 0
Reply 19, posted (7 years 2 weeks 21 hours ago) and read 28176 times:

A good trip report. I'm sorry that you had a bad experience. I had a similar experience on a flight from JFK - LHR. The flight was delayed about an hour and a half due to traffic at JFK. I understand during the taxiing part, the FAs aren't supposed to give out drinks etc. So that wasn't a problem at all. During that flight, after takeoff, the crew came with food and drink service and the crew never came back until breakfast. Just like your flight, no one pressed the call button etc. I thought that it as crappy service; however my faith was restored when I flew Premium Economy from LHR - BOM and return flight from LHR - JFK. The service in Premium Y was top notch and the return flight was also great. The crew was awesome and wanted to serve. Except for the JFK - LHR flight, I had good experience with VS and will definitely fly with them again.

User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 20, posted (7 years 2 weeks 19 hours ago) and read 28028 times:

I've often wondered about why the IFE is switched off so early in flight myself. Sometimes it have turned out to be a good 45mins before landing.

User currently offline9VSIO From United Kingdom, joined Dec 2006, 719 posts, RR: 2
Reply 21, posted (7 years 2 weeks 7 hours ago) and read 27637 times:
Support Airliners.net - become a First Class Member!

Quoting Thomsonfly (Reply 9):

The secure PA is always made at top of decent, in preparation for landing not as an end. The avod system is turned off at 20,000ft (at which point the seat belt signs go on) as per manual which is when crew will do a final secure and collect headsets from the passengers. This has been the case on all my flights so far.

VS have always seemed slow to me when it came to getting the AVOD fired up (and then we have to wait ages for SRB to give us his pep talk) and seemed to pack it in really early. Often I am left staring at an empty screen for at least 30mins from dept, and if I'm really unlucky, the screen is about the same size as an ipod screen :p

20,000ft seems rather high for the seatbelts! SQ leaves theirs in "auto" and it kicks in at 10,000. Of course, an announcement is made well before hand that the crew will be tidying up, but pax are still free to move around till then. AVOD stays on for ages with SQ, and sometimes is fired up during taxi!

Now if only Virgin would do the same.....just my two cents  Smile



Me: (Lining up on final) I shall now select an aiming point. || Instructor: Well, I hope it's the runway...
User currently offlineWorkFlyer From New Zealand, joined Dec 2006, 203 posts, RR: 0
Reply 22, posted (7 years 2 weeks 6 hours ago) and read 27613 times:

Quoting 9VSIO (Reply 21):
20,000ft seems rather high for the seatbelts! SQ leaves theirs in "auto" and it kicks in at 10,000. Of course, an announcement is made well before hand that the crew will be tidying up, but pax are still free to move around till then. AVOD stays on for ages with SQ, and sometimes is fired up during taxi!

Now if only Virgin would do the same.....just my two cents

I have had this too on SQ and on MH. In fact last time I flew MH with my other half we were playing games on the IFE on final approach.

On SQ we had a gate hold on one of my flights. AVOD was on and stayed on for the taxi out and take off (bearing in mind it was interrupted for two minutes for the safety briefing)

As far as ringing the bell I would not dare do it on some airlines as I do not want to be subjected to condescending comments from an FA, however on other airlines I do not hesitate. It depends upon the past experience of a passenger. If the OP's main exposure to flying is on US carriers (or for that matter BA in economy) I can fully understand his reluctance to ring the bell and face the wrath of a "busy (ahem)" FA.


User currently offline9VSIO From United Kingdom, joined Dec 2006, 719 posts, RR: 2
Reply 23, posted (7 years 1 week 6 days 22 hours ago) and read 27402 times:
Support Airliners.net - become a First Class Member!

Quoting 9VSIO (Reply 21):
sometimes is fired up during taxi!

I should clarify, I meant taxi for departure, not taxi to stand!



Me: (Lining up on final) I shall now select an aiming point. || Instructor: Well, I hope it's the runway...
User currently offlineStarGuy From United Kingdom, joined Dec 2005, 337 posts, RR: 0
Reply 24, posted (7 years 1 week 6 days 21 hours ago) and read 27349 times:

Quoting Lentini2001 (Thread starter):
Another thing I cannot understand about Virgin is, the minute the plane starts desecening the cabin crew go into over drive. AVOD is turned off, all seats and seat belts must be upright and on and all pillows and blankets must be stowed. At 38,000 feet I dont know what the problem is - but they still do it

As VS crew I think it is important to have the seat belt signs on early and have the cabin prepared for landing. Even though we make a top of decent PA advising passengers to start packing away their belongings and use the rest rooms, so many passengers leave it until the seat belt signs are actually on to start using the rest rooms. I have had an experience with Thai Airways where the crew left it so late to start their secure that three crew members ere seems to be standing in the cabin when the wheels touched the tarmac for landing. I think Virgin has it the right way around to be honest.

As far as second drinks services are concerned, I am very surprised when you say that there were no drinks for passengers in the galley, as this has always been my experience on every flight that I have operated as crew. At least you know for future reference that you can come to the galley at any point during the flight or press your call bell if you want any type of drink. You should come on one of our Vegas flights, the call bells are lighting up the cabin like a Christmas tree, some passengers get silly with the drinks requests and on the vast majority of LAS flights, the bars are closed half way through the flight, at no fault of the airline. Passengers don't however see it that way, complimentary drinks means ten Vodka and whatevers per person as far as they are concerned. LOL


25 B747forever : Really nice TR with good pics. Sad that you didn't like VS. Hope you liked LA
26 Aerofan : Star Guy, with all due respect, I can't buy your argument. EK leaves theirs on to at least 15mins before landing and it comes on immediately after tak
27 Post contains images BA319-131 : Good report & pictures, many thanjks. I've had 4 VS flights, all on 346's, all were good flights with decent onboard service, only thing is some cheap
28 Lentini2001 : I see what you mean there. Try and break it down into 2 parts. Okay the drinks service wasn't up to much, but as I've been told and I now know, press
29 Nzrich : If your flying LHR-LAX you could also try Air NZ on that route .. The drinks service is regular and water / juice runs are made regularly between meal
30 Tonystan : I will never ever understand why passengers complain about not being served enough drinks on a long flight! I fly for BA and like Virgin we only do a
31 Post contains images Shamrock604 : Tonystan, Thats fair enough, but it is difficult for pax to know what to do in these situations. On one airline, you wouldnt dare press the call bell
32 SeansasLCY : I travelled LHR-HKG and noticed a lot of passengers complaining how compared to Cathay Pacific, the service wasn't very forthcoming. On CX they came a
33 Lentini2001 : I'm certainly not trying to up my own posts, but reading some trip reports on v-flyer.com for different VS flights, seems I'm not the only person that
34 Skytroll : In all fairness did you press the call bell and ask for a drink? did you have a nice casual walk to the water fountains at door 3 for a drink? maybe a
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Virgin Atlantic Airways - LAX-LHR VS8 (+ Pics) posted Thu May 26 2005 21:56:36 by Jkw777
Virgin Atlantic LHR-SFO & LAX-LHR posted Sat Aug 9 2003 14:33:23 by Planesarecool
Virgin Atlantic LAX-LHR posted Sun Sep 15 2002 11:51:28 by Shamrock_747
LHR - LAX On Virgin Atlantic posted Wed Jan 9 2002 20:52:23 by Barcode
Virgin Atlantic - Premium Economy - JFK-LHR(+pics) posted Fri Feb 23 2007 17:37:20 by Demoose
Virgin Atlantic - Upper Class - LHR-JFK (+ Pics) posted Fri Feb 23 2007 01:01:15 by Demoose
September 5, 2006: Virgin Atlantic Flt 022 IAD-LHR posted Thu Sep 7 2006 00:04:52 by GOCAPS16
Virgin Atlantic EWR To LHR And Return posted Sat Jan 8 2005 18:51:27 by Ua815
Virgin Atlantic - Premium Economy - JFK-LHR(+pics) posted Fri Feb 23 2007 17:37:20 by Demoose
Virgin Atlantic - Upper Class - LHR-JFK (+ Pics) posted Fri Feb 23 2007 01:01:15 by Demoose

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