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SilkAir: Another Great Way To Fly?! (Lotsa Pics!)  
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Posted (7 years 1 month 3 weeks 18 hours ago) and read 22432 times:



SILKAIR MI 633
SINGAPORE – SIEM REAP
Airbus A320
Flight Time: 2:10HRS
DEP SIN: 1425LT (+8 GMT)
ARR REP: 1535LT (+7 GMT)


After my recent TR on SQ’s newest product, I thought the time was ripe to write a report about Singapore’s other full service carrier, Silk Air. There will be numerous comparisons made between the two airlines in this report, and I hope that it’ll allow my fellow a.netters to get to know a little more about this relatively less well-known carrier…

For years, Silk Air (MI) has been perceived as SQ’s poorer cousin. Unlike “big brother”, MI has never quite gotten its act together in terms of branding and positioning in the market. While SQ boasts of having a young fleet of aircrafts, excellent and innovative inflight products and amenities, internationally renowned inflight service and the much talked about Singapore Girls in their unique and classic Sarong Kebayas; MI has, since its inception as Tradewinds in the mid-70s till it was officially renamed Silk Air in 1992, always remained in SQ’s shadows.

MI currently has a fleet of A320s and A319s flying to lesser known resort and business destinations in Southeast Asia, China, India, Nepal and even Taiwan. The airline does not boast to have inflight services or even entertainment systems that other airlines talk about. In fact, stepping into a MI aircraft one would feel like he has taken a step back in time, before the advent of PTVs, before adjustable headrests, when the only form of inflight entertainment was the drop-down screens, where passengers had to rent a portable video player if they so desired to watch a movie that was not shown on the mainscreen (and even that is only available on longer routes).

Many who are familiar with the SQ-MI relationship would have heard that the latter had always been, to put it bluntly, bullied by big brother SQ. Routes that were dropped by the latter due to poor loads, but were deemed important enough to retain, were often passed on to MI. Take Kaohsiung for example; for as long as I could remember, KHH started off as an SQ destination. It was subsequently ‘thrown’ to MI, before SQ took it back some years later only to throw it back to MI in recent years. Shenzhen, Kathmandu are other examples of SQ destinations being passed to MI.

Besides these destination hand-me-downs, many also believed that a large proportion of MI’s all-female cabin crew were at one time or another, SQ rejects! How true all these rumors were, is anybody’s guess; but it is certainly a rumor that I’ve heard even from SQ staff themselves when I joined “big-brother” ions ago. It is therefore not surprising that many people, including myself, have always assumed that MI is a second tier regional carrier that was of a completely different (lower) league from SQ.

MI embarked on a massive branding exercise recently, and with that, it now actively positions itself as a premium, short-medium haul regional carrier. Tacky TV commercials aside, its new tag line “Where the World Unwinds” continues to give one the sense that the airline caters mainly to leisure (aka low-yield) traffic.

Tacky TVCs - ...





I had the opportunity to fly MI for the first time last year for a last minute work assignment in Siem Reap (REP). I had a choice of flying MI direct, or traveling on the cheaper option of Thai Airways and Bangkok Airways via BKK. Both flights would get me to REP at about the same time; however, on the return leg, flying TG would get me back to SIN much earlier than MI due to the latter’s later departure from REP and having an additional stop in Danang. I finally opted for MI, while my boss decided on TG… just so that he could be in SIN earlier to celebrate his wife’s birthday… isn’t that sweet?

I dragged myself out of the office just before 1pm on the day of my departure, and within minutes, was in a cab on the ECP speeding towards Changi Airport for my 2.25pm flight to REP. I arrived at terminal 2 twenty minutes later, and headed towards the MI counters sharing the same check in island as SQ’s business class counters. How weird it felt to be away from the ‘up-market’ SQ crowd this time

With hardly anyone else at the counters, check in was completed within 1 minute by the efficient, but not extremely chatty SATS agent. I was soon on my way to the Star Alliance Lounge located just next to the Silver Kris lounges for a quick lunch. MI uses the *A lounge at Changi. I suppose even its business class passengers were deemed ‘unfit’ to hang out with the SQ crowd… The *A lounge was rather quiet at this time of the afternoon as the bulk of SQ’s *Gold passengers had already departed on a myriad of flights earlier in the afternoon.

Scenes from the *A lounge…




The one thing that the Silver Kris Lounge next door does NOT have… WINDOWS with VIEWS!!


The selection of hot and cold food available in the lounge compared to what those SQ passengers were feasting on next door was in a word, miserable. Apart from the usual non-descript cold sandwiches, the only hot food available was a curry-like chicken dish with pickles and rice. Nevertheless, the meal was tasty and satisfying, and would last me till dinner in REP (just in case MI’s inflight meal weren’t as substantial as what I’d typically get on a 2 hr flight on SQ).



I left the lounge and headed towards the almost empty gate 20 min before the scheduled departure time and boarded the waiting A320 aircraft. MI’s young all-girl crew were friendly and cheerful as they greeted passengers at the door and along the aisle. Their poise and presence (and not to mention plastic smiles) somehow gave one the impression that they were SQ girls disguised in the new MI uniform! Even the way they styled their hair reminded me so much of their kebaya-clad colleagues in SQ.

Use your hands to cover the uniform in the photo below, and you’ll understand what I’m saying. Nevertheless, this is an old corporate photo. I read somewhere that since the recent branding exercise, MI management has relaxed the rule on how their FAs should style their hair. FAs could style their hair anyway they liked, even tying them in a pony-tail. I suspect those MI girls are still getting used to this new found freedom, as those pony tails were still impeccably tied, with not a strand of hair out of place.



Settling into my window seat, it was soon obvious that this flight would only be 60% full with lots of empty rows towards the back of the aircraft. While there were no high tech gadgets such as PTVs, and consoles, footrests or adjustable headrests, MI offers generous seat pitch in the standard 3 x 3 configuration. Interestingly, I found that the middle seats on each row were about two inches wider than the window and aisle seats, compensating passengers stuck in middle seats with more personal space. Does any other airline offer wider middle seats on their A320s? I’ve never noticed the extra space in the middle seats on VN and LH’s A320s that I had recently flown on. SQ should take a lesson from MI here, and stop packing their passengers like sardines. Then again, I suppose MI does not feel the need to pack their customers like sardines as supply seems to exceed demand on most of their flights…

The cabin was clean and well maintained, and showed no signs of age despite this being one of MI’s older aircraft in its fleet.



MI’s cabin interior – blue all over… light blue seats for Y, dark blue seats for J.






The extra width in the middle seat – unfortunately, not very visible from this angle…


The bulkhead wallpaper motif looks rather similar to the ones found in SQ’s B744s before the advent of Sky-suites in 1998.

MI bulkhead:


SQ bulkhead:

View Large View Medium
Click here for bigger photo!

Photo © Bailey - AirTeamImages



As I settled down in my seat, I kept my fingers crossed that I would have all three seats to myself that afternoon. Besides, there were so many other empty seats available. Cabin doors closed 5 minutes before departure, and just as I smiled in glee over the fact that I had bought 1 seat and was going to get 2 seats free, an elderly couple, the last people to board the aircraft, plonked themselves next to me! “What the…”

I forced a smile (probably as forced as some of the crew on that flight) as the couple made themselves comfortable next to me and kept my elbows firmly placed on both my armrests to prevent the lady from encroaching into my space. I tried unsuccessfully to start a conversation with the couple, but received blank stares instead. Hmm… non-English speakers I figured. So I hinted, politely in Mandarin, once again that there were plenty of seats behind the aircraft, and that they’d have more space to themselves there. This time, they smiled and nodded, and stayed put. I wasn’t sure if they understood me at all. They could have been Cambodians or Vietnamese going on to Danang, I couldn’t tell. I decided then that if I couldn’t move the mountain, I should simply move myself instead… and moved I did… 3 rows back where I enjoyed complete privacy. No passengers in front, behind or beside me.

Crew went down the cabin distributing newspapers and assisting passengers with their hand-carry. All very SQesque…

The overhead screens were activated and folded down to start the safety video presentation just as the aircraft pushed back. Compared to SQ, MI’s safety video was remarkably short, like an abridged version of SQ’s never ending safety video. The video ended within 2 minutes.

Announcements were subsequently made by the crew reminding passengers to ensure that their seat belts were fastened, tray tables were secured and window shades are up… sounds familiar?

I almost know SQ’s inflight announcements by heart, and frankly, there was very little difference between the announcements on MI and SQ! Apart from the fact that Singapore Airlines was replaced with Silkair, and the “…a member of Star Alliance” phrase was omitted, everything else sounded almost identical!

MI633 was pushed back from the gate on time. As it was a rather quiet time for the day for Changi Airport, we were in the air less than 10 after leaving the gate…


Giving way to big brother…




In typical SQ style, the MI crew swung into action soon after the seatbelt signs were switched off to prepare for the lunch service. No menus or headsets were distributed. I believe MI does not offer menus in YCL; and since there was no inflight entertainment to speak of, there were no headsets either. Instead, passengers were treated to a series of “silent” movies playing from the overhead screens. Yes, silent movies… we spent much of our time watching “Just For Laughs” and some other travel documentary. For those of you who are familiar with Just For Laughs, you’d understand why there was no need for any audio. Just watch the show and laugh if you find the antics funny.

Fold down overhead screens – Just For Laughs was being screened:


I was getting bored to bits waiting for lunch to be served, and flipped through whatever reading material was available in the seat pocket in front of me. Yes, I was even reading the fine prints on the safety card! Unlike SQ, there were no magazine racks at the back of the aircraft if you didn’t find anything interesting in the seat pockets.







The crew also came around offering blankets to whoever needed one. The cabin temperature was comfortable, but I asked for one nonetheless, just so that I could see what they looked like. These MI blankets were definitely thicker and warmer than the skimpy ones found on SQ's non-77W flights.



Lunch was finally served about 30min into the flight, and I was offered either chicken or fish. I was served my meal with a smile, and was offered a drink. I opted for a coke and was given a cup of it. “Enjoy your meal” the petite looking FA said, and left. Crew worked fast, were polite and ever willing to accede to any requests by passengers. I didn’t notice any crew engaging in any chat with the passengers… just like big brother. Additional rounds of drinks were offered after the crew had completed the distributing the meals.

Here are some snapshots of my lunch on MI:

The foil cover says Chicken Fricasse, but the FA told me that it was Mongolian stir-fried chicken. I’m not sure what it really was, but it wasn’t very flavorful or filling. I was glad I had something to eat before the flight…







Assorted “canned” fruits – Pieces of dragon-fruit, stuffed rambutans, grapes and melon. Definitely more variety than SQ’s standard tasteless papaya, sour pineapple and grape platter. Both SQ and MI caters their food from SATS catering.




Cupped water


Lunch was a simple affair. Just two dishes with no bread rolls or appetizer. I think SQ offers a bread roll even for the 1.30hr CGK flights. MI’s serviceware is similar to the ones that SQ used way back in the early 1990s, but in a different color. Everything on the tray were made of non-disposable plastic. They looked pretty out-dated. I wonder if they dyed them green after SQ handed them down??





Nevertheless, service was efficient, and relaxed. Two more rounds of coffee/tea or juices were offered before the crew cleared the trays. I requested for more coke, and asked for extra ice. “Sure, 3 cubes enough for you?” the FA asked as she poured the coke for me… and then proceeded to clear my tray.







The rest of the flight went by smoothly, and the duty free cart began its way down the aisle. I spotted a pair of goggles which I thought I’d probably need if I had time for a dip in the hotel pool during my stay in Siem Reap, and paid for it with my credit card without realizing that I hadn’t brought my swimming trunks along on this trip… nevermind! Just one of those impulse shopping that I'm prone to have. I passed my card to the FA, who had all this while addressed me as “sir”. She came back with my purchase moments later and handed me my receipt and card. “Thank you, Mr SQ772” (well, she addressed me by my family name, but you guys probably wouldn’t be able to pronounce it anyway) From then on, she addressed me by my name for the rest of the flight… “Everything ok, Mr SQ772?”, “Need another Coke, Mr SQ772?”…. She remembered my drink preference, and my name. I thought that was nice, and more than any of her contemporaries at SQ have ever done for me even in a relatively empty SQ flight in YCL. Thumbs up!

My swimming goggles which incidentally remains un-touched till this day…


20min to arrival, I decided to check out the lavatory. Nice and clean, but without the amenities typically found on SQ – no cologne, no moisturizer, no mouth-wash. Just the basic liquid soap. The rest are nice to have, but not absolutely necessary for such a short flight.



We began our bumpy descent into Siem Reap at approximately 1515LT. A storm was brewing down below, and acres of flooded fields could be seen as the aircraft approached Siem Reap international airport…


Heavy rain could be seen at a distance…

Overflowing tributaries…




We touched down in Siem Reap Airport's new international terminal at 1540LT, 5 min behind schedule…



So ends my very first flight on Silk Air, as I trotted down the flight of steps into a very wet and humid Siem Reap. The crew on this flight would continue on to Danang, and then head back to Singapore before the end of the day. It must be a very tiring route for them.

Overall, it was a very good flight. Comfortable seats, clean cabin, but would have been better if they could provide some form of audio entertainment.

I must confess that I was duly impressed by the service provided by the MI crew. The service was efficient, and friendly. I wasn’t expecting MI’s service to be anything close to SQ’s initially, but I changed my mind towards the end of the flight. Those MI girls were as good, and in some instances, paid more attention to details than their SQ counterparts. I saw a determination in them as they went about their service. I suppose, having lived in SQ’s shadows all these years, these girls were determined to prove to everyone onboard that they were just as good, if not better, than the Singapore Girls. Assuming that they were really SQ ‘rejects’, I think they should still be proud of themselves, and it was certainly SQ’s loss to turn them away.

Despite the lack of advanced and brand new hardware (which big brother SQ continually comes up with), I would rate MI a 4.5 star regional carrier, and they’re definitely another great way to fly in my books!

And by the way, slightly off topic, don’t miss the opportunity to visit the majestic Angkor Wat should you ever pay a visit to Siem Reap. It’s a place that everyone should visit at least once in their life-time!



Your comments and critiques are most welcomed...

[Edited 2007-10-01 19:55:53]


There's always a better way to fly...
24 replies: All unread, jump to last
 
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8575 posts, RR: 54
Reply 1, posted (7 years 1 month 3 weeks 16 hours ago) and read 22195 times:
Support Airliners.net - become a First Class Member!

Great report and photo's, many thanks.

I don't recall the last time I saw a Silk Air TR.

Quoting SQ772 (Thread starter):
The one thing that the Silver Kris Lounge next door does NOT have… WINDOWS with VIEWS!!

- Neat, windows means it's a better lounge  Smile

Quoting SQ772 (Thread starter):
, I found that the middle seats on each row were about two inches wider than the window and aisle seats, compensating passengers stuck in middle seats with more personal space.

- Interesting, never seen this before.

Quoting SQ772 (Thread starter):
MI’s cabin interior – blue all over… light blue seats for Y, dark blue seats for J

- Not keen on that light blue, must be difficult to keep clean.

Quoting SQ772 (Thread starter):
I decided then that if I couldn’t move the mountain, I should simply move myself instead… and moved I did… 3 rows back where I enjoyed complete privacy. No passengers in front, behind or beside me.

- Good move, funny how some are determined to sit in their allocated seat even if there are lots of other empty seats that would give them more space.

Quoting SQ772 (Thread starter):
The foil cover says Chicken Fricasse, but the FA told me that it was Mongolian stir-fried chicken. I’m not sure what it really was, but it wasn’t very flavorful or filling

- Looks ok, thought looks are not everything, taste is the biggie.

Really enjoyable.

Many Thanks

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineTurkishWings From United States of America, joined May 2006, 1452 posts, RR: 8
Reply 2, posted (7 years 1 month 3 weeks 13 hours ago) and read 21895 times:

I think the picture of that coke could easily be used in a commercial with minor modifications.. Great great photo man...

Great TR overall anyway !!!



Coffee - Tea or Me?
User currently offlineATLFlyer323 From United States of America, joined Jan 2005, 618 posts, RR: 0
Reply 3, posted (7 years 1 month 3 weeks 12 hours ago) and read 21837 times:

wow a fun and different trip report! Much enjoyed!!

~Brandon



Everyday, the fluffy temptation of wheat!
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1641 posts, RR: 20
Reply 4, posted (7 years 1 month 3 weeks 10 hours ago) and read 21712 times:

Great report SQ772, I plan on doing an Asia trip with a couple of my best friends, and we intend on flying to Singapore from LAX (and one from JFK) on SQ (me) and CX (my friends) (the consequences of them being elite with OW, and me with *A) - the plan is for the three of us to meet in Singapore, then fly on to Siem Reap on Silk Air, then back to Singapore, then to Manila/Boracay/Philippine outlying islands on JetStar or Philippine Airlines, then back to Singapore, then to HKG for my friends on CX, and me back to LAX direct on SQ again. I've always wanted to try Silk Air whenever I see their planes all over the tarmac on my countless jaunts to Singapore and SE Asia, I'm defnitley going to make them my first choice to Cambodia now!

On another note, does SQ have any stake in MI? I always assumed they did for some reason.



Keep Discovering
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 5, posted (7 years 1 month 3 weeks 10 hours ago) and read 21684 times:

Quoting SQ772 (Thread starter):
MI uses the *A lounge at Changi. I suppose even its business class passengers were deemed %u2018unfit%u2019 to hang out with the SQ crowd%u2026

Isn't that the SATS Premium Lounge? It was renovated completely and was opened in Jan 2007. The old lounge was REALLY pathetic so this is already an improvement.

Quoting SQ772 (Thread starter):
Apart from the usual non-descript cold sandwiches, the only hot food available was a curry-like chicken dish with pickles and rice.

This is strange, the last time I was there, I am sure more than one kind of hot dish was available at the buffet section. Could it be the time of the day? 2pm isn't exactly rush hour...

Quoting SQ772 (Thread starter):
Even the way they styled their hair reminded me so much of their kebaya-clad colleagues in SQ.

Strange.... during my time with MI, the pony tails were already making their inroads and rules very relaxed. I guess the girls do not see the need to have those sophisticated coifs and dos for their turn-arounds. Actually, when they are walking through T2, you would not think they are FAs, but Clinique counter girls...

Quoting SQ772 (Thread starter):
Announcements were subsequently made by the crew reminding passengers to ensure that their seat belts were fastened, tray tables were secured and window shades are up%u2026 sounds familiar?

Cough *SQ* cough...

Quoting SQ772 (Thread starter):
I almost know SQ%u2019s inflight announcements by heart, and frankly, there was very little difference between the announcements on MI and SQ!

Add Tiger Airways to it. Everything is exactly the same right down the every single word, save for "Tiger Airways" and "a member of Star Alliance".

Quoting SQ772 (Thread starter):
I think SQ offers a bread roll even for the 1.30hr CGK flights.

Meals for SIN-CGK-SIN

No bun or appetiser is given. Meals are dished out and collected within 20min (per pax). So as soon as they finish the run down the aisle, they go back up to collect the trays using the same cart. Seats nearer to the galleys are served and cleaned / cleared directly from there by the galley-bound crew members.

Quoting SQ772 (Thread starter):
I wasn%u2019t expecting MI%u2019s service to be anything close to SQ%u2019s initially, but I changed my mind towards the end of the flight. Those MI girls were as good, and in some instances, paid more attention to details than their SQ counterparts.

Since I worked for MI, I guess I would be able to shed some light on the insides....

SQ has different subsidiaries and MI is one of them. Although they share the same parent, but they might as well be vastly different companies. SQ has a swanky country club-like flight operations where the crew report to before flight in the basement of Terminal 2. MI is confined to an office space behind the parking garage mixed among the different office rooms of CAAS.

Despite their shortcomings in hardware, the employees of MI work under extremely different mindsets when compared to SQ. Walk into the flight operations of SQ, there is an air of snob and tyranny that always envelops you immediately. Walk into a MI one, there is a feeling of family togetherness which I found sorely lacking from the former. To SQ, you are just another employee, but in MI, you are not only an employee, but part of a team that keeps the airline running. I was treated as "family". Warm handshakes and "hellos" are frequently exchanged in the office and even on the day of my termination (I was a cadet pilot with MI who got my wings clipped), people whom I have never met came up to me and said how sorry they were.

Such is the company I wished I could work for, again.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 6, posted (7 years 1 month 3 weeks 9 hours ago) and read 21607 times:

Hi all, thanks for reading and your comments.

Quoting BA319-131 (Reply 1):
Neat, windows means it's a better lounge


Quoting Ryanair!!! (Reply 5):
Isn't that the SATS Premium Lounge? It was renovated completely and was opened in Jan 2007. The old lounge was REALLY pathetic so this is already an improvement.

Yes it's a neat lounge, bright with nice views of the terminal building, as well as some views of the tarmac. While the Silver Kris lounge lacks natural lighting and views, they make up for it with lots of food!

This is the SATS Premium Lounge in T2 and also the designated *A lounge. Since this trip took place in 2006, I believe the renovation worked were completed way before 2007. I've never been into the old SATS lounge, but yes, I would say that the current one looks decent.

Quoting Ryanair!!! (Reply 5):
This is strange, the last time I was there, I am sure more than one kind of hot dish was available at the buffet section. Could it be the time of the day? 2pm isn't exactly rush hour...

Well, if you consider basmati rice as a hot dish, then yes, there were 2 kinds available that afternoon. I've visited the lounge at various times of the day, morning, early and late afternoon and early evening. At all times, there were only 2 hot dishes available at most (including soup). The variety is sorely lacking, and replenishment if often slow.

Quoting Ryanair!!! (Reply 5):
Strange.... during my time with MI, the pony tails were already making their inroads and rules very relaxed. I guess the girls do not see the need to have those sophisticated coifs and dos for their turn-arounds. Actually, when they are walking through T2, you would not think they are FAs, but Clinique counter girls...

I believe they relaxed the rule officially after their branding exercise, when they launched the 'refreshed' MI. That was when they mentioned in their publicity material about crew being able to style their hair any way they want. Clinique counter girls... hahah... now that you mention it, they do like one of those girls!

Quoting TurkishWings (Reply 2):
I think the picture of that coke could easily be used in a commercial with minor modifications

Thanks man, I've always been interested in food photography... and am simply inspired by the work some of these food artistes come up with.

Quoting SQ_EK_freak (Reply 4):
does SQ have any stake in MI? I always assumed they did for some reason.

Yes, MI is a subsidiary of SQ. There are alot of inter-company secondment of employees within SQ and MI. Many of MI's management are in fact SQ staff. MI's current and previous CEOs are all from SQ.

[Edited 2007-10-02 04:29:58]


There's always a better way to fly...
User currently offlineAllrite From Australia, joined Aug 2007, 2187 posts, RR: 5
Reply 7, posted (7 years 1 month 3 weeks 7 hours ago) and read 21428 times:

Very enjoyable read. I like the pale blue seat colours, they look relaxing and "holiday" themed. The MI flights seems a lot like the equivalent of a domestic flight with, say, Qantas, but with hot food and a pleasant way to spend a couple of hours. I suspect a number of airlines use the "Just for Laughs" videos on shared entertainment. My suggestion is that they also show some Japanese game shows which are much funnier (worked well on an Australian Airlines flight last year!).


Applying insanity to normality
User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 8, posted (7 years 1 month 3 weeks 2 hours ago) and read 21147 times:

8/10 for the ice cubes shot, Mr SQ772. Very nice.

What about a shot of yourself in your next trip report?  Smile



My soul is in the sky...
User currently offlineCoal From United States of America, joined Aug 2006, 2112 posts, RR: 10
Reply 9, posted (7 years 1 month 3 weeks ago) and read 21014 times:

Thanks a lot for sharing! I am taking the exact same flight on Oct 12th.

How come you couldn't use the SilverKris lounge? As a PPS member I've received documentation that I should be allowed to use it.

Will also post a report on that as and when.

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 10, posted (7 years 1 month 2 weeks 6 days 21 hours ago) and read 20846 times:

Quoting Coal (Reply 9):
How come you couldn't use the SilverKris lounge? As a PPS member I've received documentation that I should be allowed to use it.

I can easily explain that. It's because I'm not a PPS.... was just a miserable *Gold member at that time...  Sad



There's always a better way to fly...
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1641 posts, RR: 20
Reply 11, posted (7 years 1 month 2 weeks 6 days 13 hours ago) and read 20540 times:

Quoting SQ772 (Thread starter):
Take Kaohsiung for example; for as long as I could remember, KHH started off as an SQ destination. It was subsequently ‘thrown’ to MI, before SQ took it back some years later only to throw it back to MI in recent years. Shenzhen, Kathmandu are other examples of SQ destinations being passed to MI.

I'm booking a flight to Kathmandu on Silk Air at the moment, and I realized that the schedule is identical to the one SQ operated back in the days of the A310! Reminded me of what you said about MI. They don't get enough credit!



Keep Discovering
User currently offlineCXtra From Hong Kong, joined Jan 2006, 263 posts, RR: 0
Reply 12, posted (7 years 1 month 2 weeks 6 days 12 hours ago) and read 20507 times:

Thanks for the report SQ772, really enjoyed it, especially considering I'll too experience that flight soon!  Smile

Quoting SQ772 (Thread starter):
The airline does not boast to have inflight services or even entertainment systems that other airlines talk about. In fact, stepping into a MI aircraft one would feel like he has taken a step back in time, before the advent of PTVs, before adjustable headrests, when the only form of inflight entertainment was the drop-down screens

You might as well be describing UA here - and these are 744s that they use transpacfic to Australia!  gasp  Amazing that they can get away with it.. bring on SQ, I say..

Anyway, OT I know, so thanks again for the report!



Cathay Pacific, Now you're really flying
User currently offlineEMA747 From United Kingdom, joined Jun 2006, 1171 posts, RR: 1
Reply 13, posted (7 years 1 month 2 weeks 6 days 4 hours ago) and read 20369 times:

Very good TR. MI sounds like a good airline.

Quoting CXtra (Reply 12):
The bulkhead wallpaper motif looks rather similar to the ones found in SQ’s B744s before the advent of Sky-suites in 1998.

Looks a bit like that of EK too.

[Edited 2007-10-03 09:49:43]


Failing doesn’t make you a failure. Giving up and refusing to try again does!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 14, posted (7 years 1 month 2 weeks 5 days 10 hours ago) and read 20369 times:

Quoting CXtra (Reply 12):
You might as well be describing UA here - and these are 744s that they use transpacfic to Australia! Amazing that they can get away with it.. bring on SQ, I say..

Despite resembling UA in terms of hardware, I can assure you that SQ/MI and UA are worlds apart!

Quoting EMA747 (Reply 13):
Looks a bit like that of EK too.

At first glance yes, but MI's wallpaper depicts mountains, while EK's depict sand dunes...



There's always a better way to fly...
User currently offlineThaiA345 From Indonesia, joined Oct 2006, 888 posts, RR: 16
Reply 15, posted (7 years 1 month 2 weeks 5 days 10 hours ago) and read 20369 times:

Quoting SQ772 (Thread starter):
I must confess that I was duly impressed by the service provided by the MI crew. The service was efficient, and friendly. I wasn’t expecting MI’s service to be anything close to SQ’s initially, but I changed my mind towards the end of the flight. Those MI girls were as good, and in some instances, paid more attention to details than their SQ counterparts

Great TR and really easy to read...actully your way of writing is really similar to mine eheheheh ...you even take similar type of pics like me  Smile .....anyway, with the remark above, I think maybe SQ made a mistake by not hiring the f/a's on your flight into their mainline fleet eheheheh ...

But MI was always nice even when I fly with them, but since my old home of Singapore is always close but yet far from me (stuck in Jakarta for work) and most of my flights are immedietly long haul, i usually take MH and TG, as for premium travel, I always see MH far superior than SQ and for TG, price in premium cabins are always attractive  Smile

ON Tuesday I will be flying to HKG with CI on the new A333, will post a report on that when I return.

Cheers !!!


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 16, posted (7 years 1 month 2 weeks 4 days 14 hours ago) and read 20369 times:

Quoting ThaiA345 (Reply 15):
actully your way of writing is really similar to mine eheheheh ...you even take similar type of pics like me

After reading your report, yes, I see some similarities between your report and mine... We must have had the same English teacher back in primary school... Wink And we're one of those few people who loves to use the macro function in our digicams as well!

I've always thought you were Thai! But wait, are you indonesian or Singaporean? You confuse me. Looking forward to more macro shots of your CI flight!



There's always a better way to fly...
User currently offlineThaia345 From Indonesia, joined Oct 2006, 888 posts, RR: 16
Reply 17, posted (7 years 1 month 2 weeks 4 days 7 hours ago) and read 20369 times:

Quoting SQ772 (Reply 16):
I've always thought you were Thai! But wait, are you indonesian or Singaporean? You confuse me. Looking forward to more macro shots of your CI flight!

Hahahah ..well...the Thai A345 nickname coz, I fly mostly with TG, A345, because that currently one of my most favourite aircraft, Indo flag, coz based in Indo for work, but was singapore born and bred (parents are indo chinese).....and ..Anglo Chinese School all the way for me  Smile


User currently offlineCarnoc From China, joined Oct 2001, 875 posts, RR: 0
Reply 18, posted (7 years 1 month 2 weeks 3 days 13 hours ago) and read 20369 times:

Great trip report. Enjoyed every bit!

SilkAir does get recognised for its quality service from time to time. For instance, http://en.feeyo.com/posts/0/topic-2-157.html but nothing compared to its big "brother or sister" - Singapore Airlines.

Regards.


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 19, posted (7 years 1 month 2 weeks 3 days 1 hour ago) and read 20369 times:

Quoting Thaia345 (Reply 17):
but was singapore born and bred (parents are indo chinese).....and ..Anglo Chinese School all the way for me

Ah... so you are half Singaporean, half Indonesian, and a pure ACS boy... haha.. We certainly didn't have the same English teacher then...  Wink

Quoting Carnoc (Reply 18):
SilkAir does get recognised for its quality service from time to time.

Yes, I was going through their website and realised that they have indeed been receiving international recognition in recent years! With the high standard of inflight service, I'm not the least bit surprised!



There's always a better way to fly...
User currently offlineSQA350 From Thailand, joined Apr 2007, 180 posts, RR: 0
Reply 20, posted (7 years 1 month 2 weeks 2 days 11 hours ago) and read 20369 times:

Great Trip Report! I miss the days I was flying Silk Air on a monthly basis between HKT and SIN and I can only confirm the below:

[quote=SQ772,reply=0]I must confess that I was duly impressed by the service provided by the MI crew. The service was efficient, and friendly.

I took them about 20 times in each direction and the service was of consistent excellent quality and efficiency...and some very cute air hostesses too...ahh I miss those times!



"No more window seats in business class, sir!" "Any in economy? Yes? Then downgrade me!"
User currently offlineRonerone From Jordan, joined Aug 2004, 1675 posts, RR: 53
Reply 21, posted (7 years 1 month 2 weeks 2 days 2 hours ago) and read 20369 times:

Hi SQ772,

Excellent TR. This is actually my first 'experience' with MI  Smile I am surprised at the high level of service you recieved on such a flight. This is of course in comparison to similar flights i took, only they were on domestic US carriers. But nevertheless, MI seems great.

Quoting SQ772 (Thread starter):
Many who are familiar with the SQ-MI relationship would have heard that the latter had always been, to put it bluntly, bullied by big brother SQ. Routes that were dropped by the latter due to poor loads, but were deemed important enough to retain, were often passed on to MI.

This somewhat reminds me of KLM's relationship with Martinair. KLM keeps the goodies, while MP feeds on the leftovers.

Quoting SQ772 (Reply 16):
who loves to use the macro function in our digicams as well!

I recently learned what it could be used for. I really like using it too.

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineB747forever From Sweden, joined May 2007, 17118 posts, RR: 10
Reply 22, posted (7 years 3 weeks 2 days 2 hours ago) and read 19842 times:

Great TR.

Interesting read.

The pics are really great.

Thank you for sharing.

B747forever.



Work Hard, Fly Right
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 23, posted (7 years 3 weeks 1 day 6 hours ago) and read 19761 times:

Quoting Ronerone (Reply 21):
Excellent TR. This is actually my first 'experience' with MI I am surprised at the high level of service you recieved on such a flight. This is of course in comparison to similar flights i took, only they were on domestic US carriers. But nevertheless, MI seems great.

Well, based on my limited experience with MI, and having only experienced the service of 2 different sets of crew, I must say that the level of service provided by the crew were top notch. But as with all airlines, I'm sure there will be days when service gets a little off, and some passengers would disagree with me on MI's inflight service.

Quoting Ronerone (Reply 21):
This somewhat reminds me of KLM's relationship with Martinair. KLM keeps the goodies, while MP feeds on the leftovers.

I think MI has in recent years been trying to find a niche for themselves; and it doesn't really help if they are have 'leftover' routes thrown at them occasionally by big brother SQ.

Quoting B747forever (Reply 22):
Thank you for sharing.

You're welcome. I'm glad you enjoyed the report.



There's always a better way to fly...
User currently offlineRonerone From Jordan, joined Aug 2004, 1675 posts, RR: 53
Reply 24, posted (5 years 3 months 3 weeks 5 days 5 hours ago) and read 15015 times:

Since there are lots of SQ TR's floating around, as are some QF ones, i decided to prop this one up for you  

The pictures in this report are really interesting, so its worth a prop  


Regards,
Roni  

[Edited 2009-07-28 09:02:17]


A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
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