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Alaska Inaugural HNL-SEA With Pix Link  
User currently offlineCarfield From United States of America, joined Dec 2003, 1917 posts, RR: 9
Posted (6 years 10 months 2 weeks 3 days 12 hours ago) and read 7182 times:

AS Hawaiian Service OCT 2007

Hi all,

Just flew Alaska Airlines’ inaugural flight from Honolulu to Seattle, and it was a great experience and I believe that Alaska Airlines is one of the few airlines left, which could do an excellent inaugural flight. Virgin America has the hype, but in terms of souvenirs, Alaska is the best with first flight certificate and good gift bags. Additionally, this inaugural flight is truly historic for Alaska Airlines, and reaches one of the destinations that the original Alaska Airlines’ founders has always dreamed of flying to.

Photo link:
http://share.shutterfly.com/action/welcome?sid=8QbNHDNy5bqJLQ

October 12, 2007
AS 852 HNL-SEA Lv1333 Arr2215 Boeing 737-800 w/winglet N559AS “Lei tail”

Check-in:
Delta Airlines and Swissport are the groud agents for Alaska Airliners.
Alaska Airlines’ check-in is located at Lobby four right next to Delta Airlines, and due to AS’ recent entry, some of the drivers (of buses and taxies) may not know where AS is located, just tell them Delta Airlines.
There are four kiosks in the front, with one First Class/MVP Gold counter, and one regular line, with a ticketing counter located on the usual ticketing back row, next to DL again.
As for the first day of operations, things went pretty slowly, as the agents were still not familiar with Alaska procedures. Many AS uniformed staffs were assisting the Delta Airlines’ agents, and I don’t know how many of them will become permanent or just temporarily helping out. Nonetheless both the AS and DL agents were friendly and apologetic about the slowness of lines.
While checking in, there were Eskimos or Alaskan native dancers performing various Alaskan native dances and rituals to bless the inaugural flight. It was actually very interesting and good to see some real Alaskan influences here, and something a bit different from the hula dances. It was interesting that AS even planned some kinds of celebration at the check-in area.

TSA Security line:
Gold Lane is available for MVP G and F passengers, but of course, Honolulu rarely recognizes this gold lane privilege, and combined with folks carrying lots of bags and non-English speaking passengers, the whole TSA process was rather painful.

Arrival of inbound aircraft:
I tracked the flight before I left for the airport and things were running smoothly and early indeed. The inbound flight landed at 11:33am and parked at gate 23 shortly after, and of course, due to the TSA hold up and the confusing layout of HNL, I missed seeing the water salute and caught the plane just pulled into the gate. What a beautiful sight! Arriving passengers were greeted by staffs passing out lots of lei, and there was a Hawaiian band and Hula dancers performing. Each of the arriving passengers carried a unique blue Hawaiian theme tote bags engraved with Inaugural Seattle to Honolulu flights October 12, 2007, (and I wish I will get one of these special tote bags on my inaugural Seattle to Lihue flight on the 29th), which I assume was the inaugural gift from the Seattle side.

Festivities at Gate 23:
The same Hawaiian band and Hula Dancers performed again at a stage opposite from gate 23, and there was a refreshment buffet featuring a nice cake, Kona coffee, Passionfruit-Guava-Orange punch, and bottled waters. The load looked pretty healthy and some passengers actually did not know that today was the first flight. There were also many employees waiting to get on this historically significant flight. Many employees from various departments were greeting each other and it was like a small family reunion, and of course, a few of them were doing the same day turnaround.

Boarding:
Boarding began at 12:52pm and passengers requiring special needs were welcomed first, and then followed by first and MVPG members. While boarding, Alaskan staffs welcomed us on board with an Alaska Airlines tote bags featuring Seattle Best’s Coffee, Seattle Best’s Milk Chocolate Truffle bar, a “Best Places” Seattle Tour Book, as well as a “Metro-natural” Seattle mug. Also Hawaiian Tourism Board was greeting each departing passengers with more lei. Once on board, two F/As wearing the new AS Hawaiian themed uniforms greeted us, and the whole atmosphere was cheerful. The usual bottled waters were there, and door was closed early at 1:28pm. The flight went out almost all full, and an interesting employee sharing also my first name was seated next to me. He worked at LAX and IT, but I really did not talk much because I was so exhausted due to my severe nose allergy and just flying across various time zones. Anyway, severe current and ex-employees were in first class and talking among themselves, and all were happy about this new flight, and the purser of the flight shared her story. She started her training forty years ago, and back then, the CEO Charles Willis had once brought out a map of places that AS wanted to fly, including the east coast and Hawaii. As we all know, AS has already started flying to many of the major east coast hubs and Hawaii is the perfect next step, and this new aircraft type Boeing 737-800 really works well to this new destination.

Flight information:
We pushed back at 1:49pm, which was delayed due to late clearance by the ATC, and we took off from the famous reef runway 8R at 2:04pm. Flying time was five hours and seventeen minutes, and a direct path from Honolulu to Seattle – all over Pacific Ocean till we began our descent as we approached the coast of Washington state. We first climbed up to 34,000feet, and then 35,000feet before reaching the final attitude of 37,000feet.

Flight attendant:
It was another average Alaska Airlines flight, and the F/As were in good mood, but I have one minor complaint – they collected the Dig E players before we even commenced the descent and everything seemed to be very rushing at the end with no apparent good reason. Some of the F/As are also just learning about then new “enhancements” and the getting used to various new glassware and stuff. Other than that, it is a good average Alaska Airlines’ flight.

In-flight service:
As we know, Aloha October is the theme, and this flight was definitely carrying a Hawaiian theme. At the same time, the F/As seemed to be unfamiliar with the specific Hawaiian themed service. Here is the list of service items listed by the Alaska magazine.

Aloha October
- Mauna Loa’s Macadamia Nuts on all daytime beverage flights
- Cougar Mountain Waikiki Beach White Chocolate Macadamia Nut cookies on morning and late night beverage flights
- Johnny Love Pineapple Vodka will be available (for purchase in Y)
- Hawaiian-themed Northing bites meals – Kalbi beef bowl and Portuguese sausage breakfast skillet
- Hawaii’s own Kona Longboard Island Lager will be one of the beers available for purchase

Hawaiian flights:
- New uniforms
- For Main Cabin, complimentary POG or a Mai Tai after takeoff
- Special Hawaiian first class entrées and desserts
- Dig E players have a “Discover Hawaii” Channel

So what was really being served? Yes the Hawaiian themed music and F/A uniforms…all designed to get you into the holiday mood. Mauna Loa’s Macadamia nuts accompanied the first beverage service at both cabins (as well as non-Hawaii flights), and there were Hawaiian Sun’s guava nectar and Passionfruit-Guava Punch available in both cabins (only on Hawaiian flights). The Cougar mountain cookies were served along with the final beverage service in the main cabin. And in first class, we got our dessert served at that time and I assume we will get the cookie if dessert is served after entrée. For the main cabin, there was no mentioning of the free first drink though, but Kalbi beef bow (a Korean sweet barbecue sauce marinated beef) with Island fried rice was offered as one of the Northern Bites meals. Moreover, in terms of beverage, the mai tai mixers did not make it on this flight and the F/As claimed that this special drink is only available ex-Seattle, which was really strange if you ask me, but the Kona Longboard Lager and Johnny Love Pineapple Vodka were offered.

Menus were available and as a menu collector, it is a welcome sight and I took some pictures of them. Here is the menu transcript:
Welcome Aboard Alaska Airlines

Appetizer Salad
Shrimp Cake with Tabouli & Mixed Greens
Mango Vinaigrette
Warm Taro or Macadamia Nut Roll

Choice of Entrées
Kalbi Beef Ribs
Hawaiian Fried Rice
Fresh Asian stir-fried vegetables
Or
Mahi Mahi with Olive & Herb Butter
Parmesan Polenta
Broccolini and Red Roasted Peppers

We feature Northwest and California Wines

Dessert
Hawaiian Sweet Potato Hupia Pie
Coffee & Liqueurs

FLD100E C1
DH-41D (10/07)

I was really impressed with the new meal service, and the appetizer salad was very filling and impressive. It even matches some of the quality of world-class international airlines, but there was no choice of bread rolls – up to the F/As and I got the Macadamia Nut rolls, which was nice and warmed. For main course, I had the Kalbi beef ribs, which were very nice, but this entrée was too much like the Kalbi beef roll sold in Y. Anyway, F got nicer short ribs, and I recommend it. The sauce was a bit too sweet for me, and if you don’t like sweet stuff, remember to ask the F/A to put the sauce on the side. The Mahi Mahi was very popular as expected. There was no second mixed nut service in F, as the F/As saved the dessert for the final beverage service.

The new glassware and china are a bit plain though. AS has adopted the “simple” modern trend, and everything becomes all white, and the glassware also loses the unique twirl pattern, and the coffee mug is in a square shape, but I like the old gold pattern designs. Also all these new china and glassware no longer have a prominent Alaska Airlines label and I assume it is a way to cut costs and make finding replacement glasses and china easier.

Dig E Players – usual stuff and the Hawaiian channel are more like gimmick. There was a speech by the governor of Hawaii welcoming Alaska Airlines, and two really short brief introductory videos of Oahu and Kauai, which can actually use some more substances. A few detailed documentaries about Hawaii from various travel channels will be appreciated. Yes, there was an episode of Hawaii-Five-O for those who cared.

Landing:
Hot towels were back, and I think it is always a nice feature for first class and relatively low cost item. Descent began at 9:58pm Seattle local time, and we landed on R/W34C at 10:21pm and parked at gate D5 six minutes later.

Conclusion:
It was a great experience and thanks Alaska Airlines for planning great festivities at the gate, and the Alaska tote bag is appreciated, as well as the certificate. As an aviation enthusiast, those first flight certificate is definitely the highlight of flying inaugural flights, and I hope other US and international airlines can learned from AS. The new Hawaiian theme on-board items are fine and should please most passengers, especially the macadamia nuts and the cookies. For F, the printed menus were nice and I hope Alaska can keep it up. Comparing with Hawaiian Airlines, Alaska Airlines is still a bit behind because Hawaiian offers free meals in economy class and the widebody aircraft makes it a better ride. However with a strong mileage plan base in Pacific Northwest, Alaska Airlines’ service should be successful. At least AS tried to impress passengers with free first Hawaiian themed cocktail in main cabin and nice beverage accompaniments. Dig E players is also a nice thing to have. AS First class is comparable to Hawaiian first class, and hopefully Alaska can keep up the service.

9 replies: All unread, jump to last
 
User currently offlineTUNisia From United States of America, joined Aug 2004, 1844 posts, RR: 5
Reply 1, posted (6 years 10 months 2 weeks 3 days 11 hours ago) and read 7124 times:

Thanks for the awesome pictures and nicely written report. Lucky you!

:D



Someday the sun will shine down on me in some faraway place - Mahalia Jackson
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 2, posted (6 years 10 months 2 weeks 3 days 10 hours ago) and read 7076 times:

Glad you enjoyed it! Flew the inbound 851 with the "rest" of Alaska onboard! There were many employees on, those who had booked using positive space tickets, as well as a group of about 30 from corporate (namely sales and marketing and invited guests) on the "inagural block".

The AS agents (barring the Customer Service Manager) will be there for a max of 30 days and then it's back to their respective stations (SEA, SAN, PDX) when DL should be comfortable enough to handle the flights. All of the DL people were great and extremely nice and excited...should be good for us over there!

Aloha!

F L Y 7 7 7 U A L


User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 3, posted (6 years 10 months 2 weeks 3 days 9 hours ago) and read 7021 times:

agree with you about the new glassware and china. The old plates could have used some new design... but plain white isn't what I had in mind.

I like the gift bag.

Looks like another good AS trip! I look forward to flying AS to Hawaii!
~Cheers-
~~Kyle H.



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineAirEcosse From United Kingdom, joined Sep 2007, 53 posts, RR: 0
Reply 4, posted (6 years 10 months 2 weeks 3 days 5 hours ago) and read 6924 times:

Great trip report and a fantastic set of pictures.

Best wishes

AirEcosse


User currently offlineOA260 From Ireland, joined Nov 2006, 26926 posts, RR: 58
Reply 5, posted (6 years 10 months 2 weeks 2 days 16 hours ago) and read 6523 times:

Nice to see Alaska is still a good airline. I only flew them twice between BUR-SEA in F years back and it was a really nice experience. Great to see they are still good.

Thanks for sharing

OA260


User currently offlineUAL757 From United States of America, joined Sep 2006, 806 posts, RR: 4
Reply 6, posted (6 years 10 months 2 weeks 2 days 16 hours ago) and read 6491 times:

Service looks good in F, and a nice celebration in HNL. Great cabin shots also! I took AS First Class SEA-SAN-SEA last month on the 737-800 too and found it quite nice, but the seats a bit uncomfortable with not too much recline, what did you think of the seats ( I like the older ones better ) ? I also only got warm nuts one leg and a cheese plate on the other leg DURING meal times, and I thought AS didn't do too great in the meal department but the HNL-SEA meals look great!

Time to bug my Dad to go to hawaii!


User currently offlineHa763 From United States of America, joined Jan 2003, 3655 posts, RR: 5
Reply 7, posted (6 years 10 months 2 weeks 2 days 10 hours ago) and read 6271 times:
Support Airliners.net - become a First Class Member!

Quoting Carfield (Thread starter):
I missed seeing the water salute

No you didn't since there was none. I was out on the ramp waiting for the flight to arrive. HNL does not do water salutes.


User currently offlineB747forever From Sweden, joined May 2007, 17064 posts, RR: 10
Reply 8, posted (6 years 10 months 3 days 21 hours ago) and read 5656 times:

Really great TR.

The photos are brilliant.

Thank you for sharing.

B747forever.



Work Hard, Fly Right
User currently offlineForeverUnited From United States of America, joined May 2006, 92 posts, RR: 0
Reply 9, posted (6 years 10 months 3 days 18 hours ago) and read 5593 times:

Good to see Alaska thinking outside the box again when it comes to catering. Hawaiian still offers free meals in economy on their flights between Hawai'i and the West Coast. Alaska's coach offering sounds a bit more enticing though. I still think there is mileage to be made to touch Hawaiians F/C product.

Glad to see Alaska acting like they have to compete again, at least in one market.

FUA


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