OA260 From Ireland, joined Nov 2006, 28660 posts, RR: 60 Posted (7 years 9 months 1 week 15 hours ago) and read 11392 times:
British Airways have a promotion on their LGW services where by you can upgrade to Club Europe for EUR75/GBP59 One way after buying a normal ticket. I have not flown BA Club Europe for a long time due to my affiliation to Star Alliance. It was the Irish October Bank Holiday weekend so I decided to take a day trip to LGW.
FLIGHT : BA 8081
A/C: BOEING 737-436 ( DELIVERY DATE 01/DEC/1992 )
CLASS: CLUB EUROPE
I got to Dublin Airport at 0530am and proceeded to the BA SSK .
I put my BA Exec card into the machine and to my surprise got this message
I tried again just using my booking Reference and still got the same message so I went to the Business Class check in desk.
There was no one there and only one Economy desk was open with a few people queuing up. I saw a Aviance Rep a few desks down so I went and asked her if there was someone for the Business class desk. She walked to the Economy class desk and the girl said she would take me after she had finished checking her current passenger in. So I waited a few minutes and then she called me forward.
I handed over my passport and booking reference and told her I was having problems with the SSK. She looked into the computer and said ''Oh yes you have a seat but the wrong code is in , you have a Q instead of a K in our systems'' Whatever that meant !!! She said she had to call the ticket desk but this was ringing out . She asked me to stand aside and that she would try the desk again in a few minutes. She then proceeded to check in another economy class passenger. By this time I was a bit annoyed even though the girl was quite nice. This was not a way to treat Business class passengers by leaving them standing and no dedicated staff member at Business class check in !!!
After 5 minutes she called the desk again and got a girl who said that BA had not upgraded my ticket properly and I had to go to the ticket desk. So I took my passport back and went over to the ticket desk. When I got there the girl printed off a confirmation and sent me back to the check in again. I had to wait again for a few minutes then the check in agent gave me a boarding card!!! To be honest it was a waste of 20 minutes and at 530am I am not in the best mood.
Que for security
I decided to use the ''Fast Track'' Business class facility, as I walked over to the area I passed the Aer Lingus check in for the new SFO flights.
I got through security control in less than 5 minutes. I'm so glad I didn't have to que in the normal area as it was 30 minutes to clear!!! After security I wanted to see what the new Pier D looked like as I had heard it was opened the previous day . When I arrived the area was roped off and it was closed. I managed to slip past the barrier and take 1 photo. I could not go any further as it was not permitted. Some workmen were around .
I then decided to go to the ''Anna Livia'' lounge that BA use for their Club Europe passengers.
As you walk up the stairs there is a window out onto the runway ::
By chance my aircraft was landing
They have upgraded the lounge with new seats and it is a big improvement. After a few snacks and a well needed coffee I proceeded to have a walk to Pier C where a Etihad flight was due to depart. As I walked down I saw the crew heading to the flight .
I then saw my plane at the B gates .
Soon after I walked over to gate B21 to board the flight.
One thing I was a bit disappointed at was this dirty seat:::
After take off we were served Breakfast. I have to say it was one of the best I have had on plane.
I always love the BA Royal Daulton Cups !!!
After that I asked the Stewardess if BA still served Champagne!! She replied '' Of course Sir I will get it for you right away ''
She was so friendly and nice. She was LGW based crew and her name was Sue, the kind of lady you would turn to for comfort when you were a little kid and your knee was grazed!!! She had a very caring nature .
We flew in over Brighton and you could see the famous Pier then we flew parallel to LGW
Aerial view of LGW
Whilst we were waiting to disembark I asked if I could take a photo of the plaque and the stewardess said yes and pushed the cockpit door over as she said I could not photo the cockpit. She was very nice about it and I guess that is the BA rules.
I asked her where she was off to next and she said Newquay in Cornwall!!! I asked her if the route was busy to which she replied '' No not really , we are lucky to get 50% full and I dont think it will be long before they axe it '' I said was it only being flown to keep slots to which she said ''yes maybe thats it''.
After thanking her for such a great service we were bused to the North Terminal. I had a walk around the departures area ::
Then I took the Monorail over to the South Terminal
After killing a few hours shopping and watching the planes I went back to the North Terminal
After passing through security which only took a few minutes I looked at the shops.
My favourite store !!!
Then it was time to hit the famous ''Terraces Lounge''
There was a really good selection of food and drinks
A good view of the runway also
The lounge is divided into two floors so I went upstairs to check out the rest of it
I looked at the board and noticed my flight was delayed. I didn't care as it meant more time in this lovely lounge .
BA have shower facilities so I took the opportunity to freshen up since I had been up very early. All the products are by Elemis Spa products which are some of the best you can buy!!!
After a amazing power shower and all those nice smelling Elemis products I went to see what was on the tarmac, and have a nice glass of wine and read the paper.
Always nice to see Olympic !!!!
My first time seeing a E Jet of Flybe .....
After all of that it was time to go to the boarding gate 55G
FLIGHT : BA 8086
A/C: BOEING 737-59D ( DELIVERY DATE 28/FEB/2000 )
CLASS: CLUB EUROPE
After take off the meal was served. I was expecting something hot but we got a cold platter instead. Still it was very fresh and tasty.
I then just sat back and relaxed for the remainder of the flight .
Back home again!!!!
So thats it folks. I hope you enjoyed this report. I have to say I loved BA and the service was excellent. They need to maybe pay more attention to their Business class passengers at the check in area in Dublin but that was the only thing that let them down a bit. The cabin crew were very nice and professional and the seats very comfortable. I would definately choose BA again to LGW and other routes also.
DFW13L From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 9 months 1 week 11 hours ago) and read 11180 times:
This is definitely one of my favorite trip reports! Thanks for posting! You covered two of my favorite airports on my favourite airline, and adding in the club lounges as well. I can tell you have an eye for the same things I do when hanging out in an airport. Doing a day trip just to see the airport (like my most recent LAX voyage in the trip reports section). I wish I had the courage to take pictures as freely as you do in the airport, but I'm always apprehensive about getting in trouble with security staff. All the videos with the announcements added to it as well--loved those!
Hmm, that is little strange, because everytime I have flown with BA I have been in the cockpit and I have photo it without any problem, I have even been in the B744 cockpit and photographed without any problem.
The lounge in LGW seems very nice. Great that you enjoyed your time there.
BA are always a great airline, actually they are my favorite airline from them I have try out. Seems that you had a good experience with them, apart from the check-in in DUB.
BrianDromey From Ireland, joined Dec 2006, 4032 posts, RR: 10
Reply 5, posted (7 years 9 months 1 week 8 hours ago) and read 10974 times:
Well, sir, hats off, quality TR. I really love the pics, they really are worth a thousand words!
Quoting B747forever (Reply 4): Hmm, that is little strange, because everytime I have flown with BA I have been in the cockpit and I have photo it without any problem, I have even been in the B744 cockpit and photographed without any problem.
Maybe is a permission thing? The FA could not allow photos without the captain giving the OK? Who knows!
Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
I got this email today which I thought was a nice touch ::::
Flight date - 29/10/2007
Flight number - 8086
Departure airport - LONDON GATWICK
Arrival airport - DUBLIN
To provide the best possible service it is important that we understand ho
w you feel about your experience with British Airways.
We would be grateful if you would answer some questions about your recent
experience of us and our service.
This survey is being conducted on behalf of British Airways, by GfK NOP on
e of the leading independent Market Research organisations in Europe. Y
our responses are confidential, no one is identified in any reporting of t
he results and you will not be contacted for sales or marketing purposes a
s a result of completing the survey.
The survey is self-explanatory and should take about 10 minutes to complet
If you have already filled in a paper based questionnaire on this date for
this flight, please accept our apologies and ignore this survey.
A340600 From United Kingdom, joined Aug 2003, 4107 posts, RR: 51
Reply 14, posted (7 years 9 months 6 days 19 hours ago) and read 10292 times:
Quoting OA260 (Reply 8): No there was no Champagne . Just Whiskey,Beer,Wine,Liquers etc....
Champagne is usually available on request in Terraces, you have to ask a lounge staff member and they will bring it out to you on a tray.
Excellent trip report, the videos were well done too. I had the pleasure of having Club Europe to myself along with friend and member here Bev on G-DOCS coming back from KEF, though it looks like the new lighting has been fitted since back in April. I also noticed the Club Europe champagne has changed from Monopole Blue Top, horrah, I always found it too dry. On a side note, that breakfast always manages to hit the right spot!
Despite the name I am a Boeing man through and through!
Ronerone From Jordan, joined Aug 2004, 1675 posts, RR: 52
Reply 18, posted (7 years 9 months 4 days 20 hours ago) and read 9672 times:
Excellent report! and the pictures were nicely sequenced .. made me feel like i was the one traveling
I havent read a BA TR in a while and its always nice to seem them remain on top of things!
Quoting OA260 (Thread starter): She walked to the Economy class desk and the girl said she would take me after she had finished checking her current passenger in. So I waited a few minutes and then she called me forward.
That came as a surprise to me. It is very unlike BA, let alone definitely not the way any airline should treat a premium passenger! Maybe they had a staffing issue at that time of day?
Quoting OA260 (Thread starter): I proceeded to have a walk to Pier C where a Etihad flight was due to depart. As I walked down I saw the crew heading to the flight .
Nice to see the glamourous EY crew in DUB. I believe EY have practically nailed it at DUB. This particular service is ever so full all the time.
Airbuseric From Netherlands, joined Jan 2005, 4378 posts, RR: 50
Reply 21, posted (7 years 9 months 3 days 20 hours ago) and read 9385 times:
great BA report! I agree your checkin experience was not the best, not expected on BA, but afterall your flights were perfectly fine and lounge visits are great.
About LGW, I have to agree watching the traffic on the tarmac is always most interesting at this airport.
A good score of 2 different B737's too,... it would have been my day
"The whole world steps aside for the man who knows where he is going"
APYu From United Kingdom, joined Sep 2007, 850 posts, RR: 0
Reply 22, posted (7 years 9 months 1 day 7 hours ago) and read 9150 times:
BA will often not staff their Club / First check in desks till around 0600 when the demand is greater (sometimes earlier in the summer). I've had numerous dicussions about this with their LGW ground staff and sometimes they surprise me by having one open at 0530 but it can be quite hit and miss. Its a shame as they do advertise priority check in as part of their Club product and I feel they should be made to deliver it. (Along with the Fast Track security which always seems to be 'unavailable today'.
Great trip report dood. Always ask for the Champage in the Terraces and enjoy a few bubbles before heading off.
We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
BA319-131 From United Kingdom, joined Jan 2001, 8697 posts, RR: 54
Reply 23, posted (7 years 8 months 4 weeks 1 day 1 hour ago) and read 8993 times:
Great TR & pix as always, many thanks indeed!
Quoting OA260 (Thread starter): After 5 minutes she called the desk again and got a girl who said that BA had not upgraded my ticket properly and I had to go to the ticket desk. So I took my passport back and went over to the ticket desk. When I got there the girl printed off a confirmation and sent me back to the check in again. I had to wait again for a few minutes then the check in agent gave me a boarding card!!! To be honest it was a waste of 20 minutes and at 530am I am not in the best mood.
- That's actually pretty poor, I'd not be too happy, especially that early in the day!