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Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Posted (6 years 8 months 1 week 1 day 8 hours ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 024
Flight Category: J-ILR (See Report End)
Date: 09-Aug-07
SDT/SAT/Delay: 1900/0845/07:45hrs
Flight: Delta Air Lines DL 118, 3635 miles
Routing: JFK-CDG
Aircraft: 767
Seat: Business ("Business Elite"), 1A

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 5 months, here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents. And, here is the best part ... all of them were part of a 4month break from life ... pure vacation, and pure food for the mind, body, and soul. Together, they mounted to 21/2 round-the-worlds that was truly insane. As usual, all long haul flights were on Business or First Class; short haul was on Economy Class.

As I have tried for A.Net audience in the past, several of the reports will be firsts on A.Net. These include either first time airline coverages, routes, airports, flights, or countries. This first report is on Delta Air Lines (DL) JFK-CDG. The reason for the trip was to connect to AF for JNB.

II > Pre-Flight:

a) Before Airport:
Unlike many other A.Netters, I decided to do a piecemeal reservation stringing on several round trips, one-ways, and open jaws. Booking for the CO/DL/AF combo was done using a reliable travel agent here in Caracas. They found a pretty neat deal for CCS-IAH-EWR/JFK-CDG-JNB with the CO segments in Y. Immediately after purchase, my DL segments showed up on the EXCELLENT Delta website at www.delta.com, and I was able to chose my seat for the particular flight. Moreover, I really liked the ability to go and change my seat anytime I wanted ... very cool especially since I had not booked the ticket online. Of course, I was in J, so the exact seat did not matter as much.

b) At Airport:
After 3 excellent nights in New York with lots of "action", I took the LIRR/Airtrain combo to JFK. Delta uses Terminals 2 and 3 at JFK ... with Business Elite (BE) passengers having a dedicated check-in terminal at T2 ... this is particularly useful if you have your chauffeur drop you ... not as useful if you are taking the Airtrain in. Perhaps because I had arrived at a pretty early hour (to spot), the BE terminal was empty. Check-in was very smooth - though the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge (very bizarre!). Well, just to put things in context ... so as not to be a butt of A.Net jokes on why I asked for lounge usage ... my actual question was whether the BE lounge had a shower ... and she responded that she did not know if I had BE lounge access! Anyways, she was sweet (and inexperienced), and boarding passes in hand, I went through security to the rather dull Terminal 2. Seriously Delta ... do something about this. Given the rather depressing T2, I went to the equally depressing entrance to the BE lounge (see picture).

The BE lounge is nothing special. After spending some time lounging around (no pun intended), I checked my email (WHY WHY WHY is internet access not free in Los Estados Unidos lounges) and then began to go back to the terminal to spot.

Boarding was announced an hour before departure ...and I went up to the GA to move to the bulkhead 1A. There was a bunch of non-revenue boarding passes (A.Netters, what are they called? There is some special term that I cannot remember - NSA? RSA?) and when I mentioned the same, the lead FA who was standing there asked me how I knew there were non-revs. I answered I just knew the codes well ... and of course, my training on A.Net. Anyways, boarding was by zones and I waited until everyone had boarded to take my place.

On board, I was greeted by the lead FA (who had asked me the question) and of course she made the customary remark about my Liechtenstein passport  . Now here is the depressing part ... load in J was 95% ... I had the only empty seat next to me ... (the reason I switched) ... and ... 80% of J cabin was non-revs on stand-by travel. NOT GOOD FOR DELTA AT ALL on a supposedly high demand business route.

Airport - External:

(JFKs Terminal 2, Business Elite entrance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-12.jpg

Check-In:

(Empty Check-In Counters of the Business Elite and Medallion/Domestic First Area)
http://i90.photobucket.com/albums/k251/abrelosojosnow/002-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/003-12.jpg

Airport - Internal:

(Post Security)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-12.jpg

Scenes of the tarmac:

http://i90.photobucket.com/albums/k251/abrelosojosnow/005-12.jpg

(Big, beautiful, LH 744)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-12.jpg

(TG 345 nonstop arriving from BKK)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/008-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/009-12.jpg

Lounge (Delta/Business Elite)

Very poor lounge for Business Elite product ... though, I was fortunate to get in ... hehe, read above. Limited food options, and NO FREE INTERNET. Got very crowded when the bank of international departures came close. Liked the shower though. And, what is up with this lame entrance? Not classy!

(Entrance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-11.jpg

(Yes, computers ... but gotta pay TMo)
http://i90.photobucket.com/albums/k251/abrelosojosnow/011-11.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/012-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-12.jpg

(Random Food I had during my time ... at least drinks were free ... unlike the shame called UAL!)

http://i90.photobucket.com/albums/k251/abrelosojosnow/014-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-12.jpg

Boarding:



III> In-Flight:

a) Service Schedule + Impressions:
Pre-takeoff included a bottle of water and the menu left at every seat. Drinks were also offered just prior to pushback. After take-off, amenity kits and noise canceling headphones were distributed. This was followed by a meal and drink service. Prior to landing, there was a breakfast service. I did like the small touches such as the order for food first coming to full J passengers (and thankfully non-revs last), the amenity kit (especially when so many airlines are cutting back on these), and the personal welcome and farewell by the lead FA. More on her later. Of course, being an American airline, DL did not have any other J goodies ... like deck of cards, etc.

b) Aircraft + Seats:
The BE product onboard DL is sort of very 90s plush leather. Although the seats were not lie-flat or true-flat, and had minimal legroom, I did enjoy the 160 degree recline. The 767 did look tired though ... especially in Y. Ok, and those fake-wood bathrooms need to go. They look good, but get so dirty so fast!

Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/016-12.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/017-11.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/018-9.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/019-9.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/020-9.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-9.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/022-9.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/023-8.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/024-8.jpg

c) Meal + Beverage:

Deltas meal service is designed by "celebrity chef" Michelle Bernstein and options are presented in a menu book prior to take-off (see picture). Service began soon after take off, and the menu was *roughly* as follows:

TIDBITS: Warmed Mixed Nuts (served with my favorite Delta cocktail)
APPETIZER: Lemon Chicken and Shrimp Cocktail
STARTERS: Mesclun Salad Mix and Romaine Lettuce with Tomato, Cucumber and Radish. Balsamic Vinaigrette.
MAINS: Herb-crusted Loin of Lamb enhanced by Garlic Herb Sauce :: Grilled fillet of turbot with rice :: Cheese Tortellini with Sun-dried Tomato Cream Sauce
FRUIT AND CHEESE: Sliced, fresh seasonal Fruit. Assorted fine Cheeses with Crackers and Grapes
DESSERT: Delta's Breyers All Natural Vanilla Ice Cream (my very favorite kind!) Sundae with Chocolate Sauce, Whipped Cream and chopped Nuts, served with a Pirouline Cookie

Food on board DL was definitely good. Better than recent experiences on SQ-J for example! Even though options were lacking, I was impressed with the quality of all the courses, and especially delighted at my main (I chose fish). Of course, I LOVED THE ICE CREAM SUNDAE!

Besides dinner, the other main meal was breakfast. I dont remember all the choices ... but I believe there was a choice of omelet or fresh fruits and cereal. Given my new found binge to be healthy, I chose the later. One thing I wish DL did was to have some snacks out in the J cabin ... I definitely had a mid-night craving ... though, it was not strong enough to call for the FA.

In terms of beverages, DL does not really having anything spectacular. The regular cohort of non-alcoholic beverages, some average wine and beer, sub-standard champage (Lallier NV Brut?), and then the usual culprits for hard liquor. I do like their "signature drinks" such as the Mile High Mojito. Oh, and they could do with a better collection of tea on board!

(Pre-take off water, seat controls, menu card)
http://i90.photobucket.com/albums/k251/abrelosojosnow/025-8.jpg

(Tidbits: Warm Nuts)
http://i90.photobucket.com/albums/k251/abrelosojosnow/026-3.jpg

(Appetizer)
http://i90.photobucket.com/albums/k251/abrelosojosnow/027-3.jpg

(Starter)
http://i90.photobucket.com/albums/k251/abrelosojosnow/028-2.jpg

(Main: I had the excellent Fish ... succulent, warm, and cooked just right – is this really a U.S. carrier?!!)
http://i90.photobucket.com/albums/k251/abrelosojosnow/029-2.jpg

(Dessert: The Piece Du Resistance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/030-2.jpg

(Breakfast: Being Healthy)
http://i90.photobucket.com/albums/k251/abrelosojosnow/031-2.jpg

d) Inflight Entertainment:
Deltas new "DELTA ON DEMAND" IFE is good .. but nothing spectacular. Primarily, because the screens are tiny for current J class trend-setters ... and I think its a noteworthy comparison because DL clearly is aspiring to be a premium carrier. Anyways, DOD has around 25 movies, 10 games, around 15 TV shows, and there is always HBO. Customizable DL Tunes is great, and of course, noise-canceling head sets are ALWAYS appreciated.

(IFE: Touch screen)
http://i90.photobucket.com/albums/k251/abrelosojosnow/032-1.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/033-1.jpg

(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/034-1.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/035.jpg

e) Crew:

Absolutely outstanding! I was thoroughly impressed by the natural warmth of the DL crew on this flight. Led by an energetic lead FA, they were constantly checking on passengers and meeting all the requests. I especially enjoyed my conversation with the lead FA who shared the new optimism at the airline, her vision for the future, and of course where she wanted DL to fly next. I was actually very impressed with her understanding of the airline business ... something that MANY FAs sorely lack. During the flight, she would check up on me using my name, and would often come and see if I needed anything else. Prior to landing, she came to thank me for my continued loyalty ... and at disembarkation, we gave each other a warm hug ... sort of like what friends give when one is leaving! One thing though ... many of the FAs lacked polish. It was their natural warmth that made a difference ... but they definitely need to be better groomed in appearance and service. Instead of enhancing the product, they appeared sloppy while presenting food (someone needs to send management a note on how to put linen and pour a drink), drinks, movie headphones, and looked uneasy in their uniform. For some weird reason, they looked extremely jittery.

IV> Post-Flight:

Of course, much to my chagrin (and after so many times, why should I still be surprised), my flight was remotely docked at CDG. Ground ops continue to be horrible as it took 35 minutes for the gate to be opened ... 50 minutes to reach the terminal. Needless to say, many missed their connection and I prayed for them knowing the horrors of having to deal with CDG/AF ground support!

(Scenes from the tarmac at CDG)
http://i90.photobucket.com/albums/k251/abrelosojosnow/036.jpg

(http://i90.photobucket.com/albums/k251/abrelosojosnow/037.jpg

(Aah … that beautiful uneconomical bird)
http://i90.photobucket.com/albums/k251/abrelosojosnow/038.jpg

(Air Mad, an airline on one of top fly list)
http://i90.photobucket.com/albums/k251/abrelosojosnow/039.jpg

(Parked next to AF. This is the DL crew bus I think)
http://i90.photobucket.com/albums/k251/abrelosojosnow/040.jpg

V> Impressions + Scores:

In my humble opinion, Delta has the best overall product for an American airline flying intercontinental today. I say this DESPITE their old style J seats. More than anything, an airline is made up by their people. Of course, they lacked refinement ... but DL service had heart. And this for me, is a more important quality than a lie-flat seat ... ok, more important at least within the context of a 8 hour flight ... after that, the seat is important. Upsides included JFK dedicate check-in, new IFE choices, food, and of course crew. Downside includes all of JFK, aircraft, and seating. I most enthusiastically endorse the new Delta, and (here comes a shocker) actually PREFER this level of service over (say) my recent experiences on famed Singapore Airlines.

Reservation: 10.0
Check-In: 7.0
Lounge: 6.0
Boarding: 8.0
Seat: 7.5
Aircraft Overall Ambience: 7.0
IFE: 8.0
Crew Service: 9.5 (SECOND BEST)
Food: 7.5
Beverages: 7.5
Amenity Kits + Others Freebies: 8.0
Disembarkation: 6.0
On-Time Record: 10.0
OVERALL IMPRESSION: 7.85*
(Pre-flight average of all-reviews: 6.34)
Highest Score YET for J product reviewed :: Second Highest Ever ... after IT's IXA-GAU ... see below

(Scores are based on comparison with other airlines in THAT class of service - No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR
21/ Jet Blue: CUN-JFK: 02/20/07: 5.96: Y-IMR
22/ SAS Norge/Braathens: OSL-AES: 05/26/07: 5.75: Y-DSR
23/ [http://www.airliners.net/discussions/trip_reports/read.main/103654/]TAP AIR PORTUGAL: OSL-LIS: 05/29/07: 5.46: Y-IMR [/url]


(Note on Codes: Y - Economy, J - Business, F - First :: I/D - International/Domestic :: SR/MR/LR - Short/Medium/Long Haul :: I have designed these codes so people dont believe my scores are comparing apples and oranges)

VII> Other Pictures:

(Business Elite Amenity Kit: Attractive Red with useful things like pen and earplugs)
http://i90.photobucket.com/albums/k251/abrelosojosnow/041.jpg

[Edited 2007-11-20 20:07:54]


Live, and let live.
41 replies: All unread, showing first 25:
 
User currently offlineXJRamper From United States of America, joined Dec 2003, 2460 posts, RR: 51
Reply 1, posted (6 years 8 months 1 week 1 day 7 hours ago) and read 32767 times:

And yet again, simply amazing!!!

The acronym you were looking for was NRSA.

Thank you for choosing the New Delta.  Smile

XJR



Look ma' no hands!
User currently offlineOsprey88 From United States of America, joined Jul 2007, 330 posts, RR: 1
Reply 2, posted (6 years 8 months 1 week 1 day 6 hours ago) and read 32767 times:

Nice trip report, I will be looking forward to more of them posted by you!

It would be interesting to see how your experience on this flight would compare to UA's new F or C class product on a similar flight like IAD/ORD-CDG.



"Reading departure signs in some big airports reminds me of the places I've been"
User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 877 posts, RR: 0
Reply 3, posted (6 years 8 months 1 week 1 day 5 hours ago) and read 32767 times:

once again a great trip report... i really enjoy reading your trip reports... looking forward to read more...
pictures are very nice too...
thank you very much for sharing this trip report  Smile


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 4, posted (6 years 8 months 1 week 1 day 5 hours ago) and read 32767 times:



Quoting XJRamper (Reply 1):
The acronym you were looking for was NRSA.

= Thanks. I just could not remember it!

Quoting XJRamper (Reply 1):
Thank you for choosing the New Delta.

= Anytime. If DL keeps on this performance, I will have to seriously consider using them as my primary carrier again. Too bad they are part of Skyteam.

Quoting Osprey88 (Reply 2):
Nice trip report, I will be looking forward to more of them posted by you!

= A lot many will be coming.

Quoting Osprey88 (Reply 2):
It would be interesting to see how your experience on this flight would compare to UA's new F or C class product on a similar flight like IAD/ORD-CDG.

= Your wish is my command. I am slated to fly IAD-CDG on UAL J very soon. However, I am not holding any hope. UAL has really gone downhill over the past year. I am a 1K, and I dread flying UAL or dealing with them over the phone.

Cheers,
A.



Live, and let live.
User currently offlinePanamair From United States of America, joined Oct 2001, 4875 posts, RR: 25
Reply 5, posted (6 years 8 months 1 week 1 day 4 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

First, great trip report details and great photos.

I am a regular on DL118 (2-3x a month) so I know this flight/service/crew well. Here are some additional comments:

1) BE lounge at JFK Terminal 2

This lounge is also used as a DL Crown Room Club (CRC) - like the UA RCCs - hence it does tend to get very crowded in the late afternoon/early evening as not only BE passengers are using it but also any CRC member flying on the myriad number of Delta Connection flights out of JFK T2. That being said, I do like the lounge as it has 3 showers and I almost never have to wait for one.

The entrance you posted is the elevator entrance; there is another entrance via stairs and doesn't look as bad.

2) NRSA in the BE cabin

This flight is usually quite full in BE with paid J pax but because it was August and the whole of France is on vacation, you probably didn't have many business passengers travelling at all.

3) JFK ground staff

DL has hired a lot of new staff at JFK in the past 18 months so a lot of them still need to come up to speed on various items. But I really do like the T2 BE check-in experience - never more than a 5 minute wait for check-in (for me) and then a 5 minute TSA process. I don't think I'm exaggerating when I say it is probably one of the best check-in experiences I have ever experienced in the US.

4) Flight Crew

Because JFK-CDG is a short flight (and often a "drama" flight), the flight crew is generally quite junior. Hence the explanation for the lack of polish of some of the crew. The OBL (Flight Leader) is usually a different breed (they have to be tested and qualify for the position obviously); DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next. But most of that I attribute to the "American" culture anyway of less formality compared to their European or Asian counterparts.

5) Breakfast service

One thing I do appreciate about DL's pre-arrival breakfast service is the fact that they can manage to do the entire meal service in the dark (on most transatlantic flights I have been on anyway) and not wake those who don't want to be awakened. This is the single most annoying factor for me when I fly on many European carriers, many of which feel the need to blast the cabin with floursescnet lighting 1.5 to 2 hours before landing to serve me a croissant and yogurt. I also think it's a nice option that DL does offer a hot breakfast choice for these transatlantic runs (haven't really seen it on any other carriers).

All in all, glad you enjoyed your flight and thanks once again for the report.


User currently offlineOA412 From United States of America, joined Dec 2000, 5231 posts, RR: 25
Reply 6, posted (6 years 8 months 1 week 1 day 3 hours ago) and read 32767 times:



Quoting Panamair (Reply 5):
(and often a "drama" flight)

Hmm, interesting! What exactly do you mean by that? Problem passengers or some other kind of drama?



Hughes Airwest - Top Banana In The West
User currently offlineAirEcosse From United Kingdom, joined Sep 2007, 53 posts, RR: 0
Reply 7, posted (6 years 8 months 1 week 1 day 2 hours ago) and read 32767 times:

Fantastic trip report. Can't wait to read all the others in this forthcoming series.

Best wishes

AirEcosse.


User currently offlineLY777 From France, joined Nov 2005, 2670 posts, RR: 2
Reply 8, posted (6 years 8 months 1 week 1 day 1 hour ago) and read 32767 times:

Very good TR. I don't like the DL J seat, it looks so outdated!


אמא, אני מתגעגע לך
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 9, posted (6 years 8 months 1 week 20 hours ago) and read 32767 times:



Quoting Panamair (Reply 5):
2) NRSA in the BE cabin

This flight is usually quite full in BE with paid J pax but because it was August and the whole of France is on vacation, you probably didn't have many business passengers travelling at all.

= Good to know. I was surprised at the amount of NRSAs. I mean, it was like a DL employee club and I was the odd person out  Smile.

Quoting Panamair (Reply 5):
I don't think I'm exaggerating when I say it is probably one of the best check-in experiences I have ever experienced in the US.

= No. I think I probably agree with you here. And dont think I found the inexperience off-putting. As long as you are nice and pleasant about it, I can overlook the lack of knowledge. Interestingly, I also find the worst check-in experience I have ever experienced at JFK with DL in Y  Smile.

Quoting Panamair (Reply 5):
Because JFK-CDG is a short flight (and often a "drama" flight),



Quoting OA412 (Reply 6):
Hmm, interesting! What exactly do you mean by that? Problem passengers or some other kind of drama?

= Ya, I am curious too. What is a "drama" flight?

Quoting Panamair (Reply 5):
The OBL (Flight Leader) is usually a different breed (they have to be tested and qualify for the position obviously); DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next. But most of that I attribute to the "American" culture anyway of less formality compared to their European or Asian counterparts

= OBL rocked. Each country has their concept of service, and "American" culture does not necessarily translate to great service though ... you will read about my upcoming NWA J experience soon.

Quoting LY777 (Reply 8):
Very good TR. I don't like the DL J seat, it looks so outdated!

= LY777, the funny thing is that on first impression it looks VERY outdated 1990s. However, the plushness of it makes it actually a far more comfortable experience than a hard lie-flat.

Cheers,
A.



Live, and let live.
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 10, posted (6 years 8 months 1 week 20 hours ago) and read 32767 times:

Greatly enjoyed this TR also. Looking forward to more.

Quoting Abrelosojos (Thread starter):
the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge

Needless to say, the answer is YES. Further, even on milage award tickets you get the BE lounge (at least in my experience).

Quoting Abrelosojos (Thread starter):
WHY WHY WHY is internet access not free in Los Estados Unidos lounges

NW and CO both offer free wi fi in biz lounges (WorldClubs and President's Club. DL offer it CrownClub, but only free for those who buy annual membership I think). I don't know about AA or others. You're right, it is a sad lack.

Quoting Abrelosojos (Thread starter):
I did like the small touches such as the order for food first coming to full J passengers (and thankfully non-revs last), the amenity kit (especially when so many airlines are cutting back on these), and the personal welcome and farewell by the lead FA. More on her later. Of course, being an American airline, DL did not have any other J goodies ... like deck of cards, etc.

I find this attention to be one of the great things about DL. The personalized service I think will do a great deal to win people back to the new BE, but they need more domestically in F to really make it take off. Also, if NW/CO would upgrade DL Elites and vice versa (currently this doesn't happen) that would do even more.

Cards --- still have a couple of decks of DL and UA cards....from back in the day.

As to the DL food, my fav is the lamb. Always tender and tasty.

Dave



Can I have a mojito on this flight?
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 11, posted (6 years 8 months 1 week 19 hours ago) and read 32767 times:



Quoting Davescj (Reply 10):
Quoting Abrelosojos (Thread starter):
the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge

Needless to say, the answer is YES. Further, even on milage award tickets you get the BE lounge (at least in my experience).

= Ya. I found it pretty hilarious ... especially given that she was working on a full dedicated J check-in terminal  Smile. Although, she was super nice about it!

Quoting Davescj (Reply 10):
The personalized service I think will do a great deal to win people back to the new BE, but they need more domestically in F to really make it take off. Also, if NW/CO would upgrade DL Elites and vice versa (currently this doesn't happen) that would do even more.

= I reviewed a DL F SEA-JFK flight over Thanksgiving last year and found service pretty good. I also flew the same routing yesterday in re-branded J and thought it was good. Whats your gripe with their domestic F? Also, and I am in a minority here probably, I think its better than DL maintains an air of exclusivity in their premium cabin.

Quoting Davescj (Reply 10):
Cards --- still have a couple of decks of DL and UA cards....from back in the day.

= I have heard rumors that DL will be bringing them back. Who knows?

Cheers,
A.



Live, and let live.
User currently offlineOsprey88 From United States of America, joined Jul 2007, 330 posts, RR: 1
Reply 12, posted (6 years 8 months 1 week 18 hours ago) and read 32767 times:



Quoting Abrelosojos (Reply 4):
= Your wish is my command. I am slated to fly IAD-CDG on UAL J very soon. However, I am not holding any hope. UAL has really gone downhill over the past year. I am a 1K, and I dread flying UAL or dealing with them over the phone.

Cheers,
A.

Well that is a coincidence  Silly

While I do not share your views on UA (I have always considered them one of the better US airlines) I do hope you get on an aircraft with the new Buisness/First seats! It will be interesting to see how they stack up against the other airlines upper class products which you have flown with.



"Reading departure signs in some big airports reminds me of the places I've been"
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8486 posts, RR: 55
Reply 13, posted (6 years 8 months 1 week 16 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Great report, really enjoyed the read and photo's.

Quoting Abrelosojos (Thread starter):
here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents

- Fantastic, look forward to plenty of TR's.

Quoting Abrelosojos (Thread starter):
Ground ops continue to be horrible as it took 35 minutes for the gate to be opened ... 50 minutes to reach the terminal. Needless to say, many missed their connection and I prayed for them knowing the horrors of having to deal with CDG/AF ground support!

- Just plain poor, really unimpressive!

Was this really Delta? - I am impressed with them from this.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 14, posted (6 years 8 months 1 week 16 hours ago) and read 32767 times:



Quoting Abrelosojos (Reply 11):
Whats your gripe with their domestic F?

Prefaced with for years DL was always my first choice, hell with the price option, I have an issue with the meal service. 3 1/2 hrs before a meal? Are you kidding? Even when I was in IAH I'd still opt DL, but CO simply has beat them out in the service sector, esp in Y (upgrades don't always happen  crying  ).

If your question is about the FAs, I'll say DL and CO both have been consistently the best (in my experience).

Do I think DL can have an rocking product that would bring me back? YES

The 2 big changes I'd make: meals, improved IFE, and CO/NW/DL all upgrading each others elites.

Dave



Can I have a mojito on this flight?
User currently offlinePanamair From United States of America, joined Oct 2001, 4875 posts, RR: 25
Reply 15, posted (6 years 8 months 1 week 14 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!



Quoting Abrelosojos (Reply 9):
Ya, I am curious too. What is a "drama" flight?

By "drama" I mean there is always something or other happening - most of the time with the passengers. Because the CDG flight is a United Nations of a flight (because of the beyond-CDG connections), you get all kinds of passengers will all kinds of problems. My last DL118 about 10 days ago, some passenger left her passport at the gate area and another threw a fit about her duty-free items, threatening to delay the flight. I've seen it all - passengers yelling at FAs about their meal choice running out, passengers trying to use the J lavatory and cross cabins (a 'no-no' on US westbound transatlantic flights), etc.

My take on the two DL JFK-France flights (JFK-CDG and JFK-NCE) is this:
JFK-CDG is "drama" for regular people
JFK-NCE is "drama" for the rich people
That NCE flight is something else altogether...you get all the wannabes and "nouveau-riches" who get on in Coach and try cajoling their way into the Business cabin, coming up with lame stories to try to get the FAs to move them up, and then getting angry with the FAs when they're turned down; you get people who think they're too good for airline food, bringing on food from Zabars (in NYC) and then giving the FAs all kinds of special requests to reheat the food (this is all in Coach, mind you and then getting upset at the FAs for not honoring their requests)....you know the kind of passengers I'm talking about - those who think they're the hottest thing since sliced bread since they're vacationing in the French Riviera and then proceed to treat the FAs as ther own personal servants...the list goes on.....


FWIW, the DL JFK crews think that the two most civilized transatlantic flights ex-JFK are JFK-AMS and JFK-FRA. Passengers are usually very cooperative and low-maintenance, and it's usually a pleasure for them to work those flights.


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 16, posted (6 years 8 months 1 week 13 hours ago) and read 32767 times:

Because DL's service is done always with heart they can call me theirs! No matter if i flew them in domestic First, int. First, int. Business, Business Elite or just simply Coach, thats what made the difference!!!

Ambassador from Liechtenstein, i give thanks to your great support to DL. This was a great TR to read and I have also enjoyed your pics.

Its unexceptional what has happened to you at JFK. Airline Employees MUST know their product!!
Food must have tasted good but looked ugly. DL has got to do something about it. Well , i can't talk about their appearance, but i agree with you it is eighter a hit or a miss!

Since you are a Liechtensteiner, do you have any experience with the late SR and what are your comments on them?
And, from which part from Liechtenstein are you? I have told you on an older response that i grew up next to Liechtensten in Switzerland, therfore my curiousoty...

regards: DALelite



They loved to fly and it showed..
User currently offlineN766UA From United States of America, joined Jul 1999, 8193 posts, RR: 24
Reply 17, posted (6 years 8 months 1 week 12 hours ago) and read 32767 times:

Wow, DAL's check in area at JFK sure looks alot better than when I was there last year! Talk about a bus station at the time. That carpet makes a big difference!


This Website Censors Me
User currently offlineLuv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 18, posted (6 years 8 months 1 week 12 hours ago) and read 32767 times:



Quoting Davescj (Reply 14):
The 2 big changes I'd make: meals, improved IFE, and CO/NW/DL all upgrading each others elites.

Dave

I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?



You can cut the irony with a knife
User currently offlineRJpieces From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 8 months 1 week 11 hours ago) and read 32767 times:



Quoting Panamair (Reply 5):
But I really do like the T2 BE check-in experience - never more than a 5 minute wait for check-in (for me) and then a 5 minute TSA process. I

Are the two photos above the only check-in desks for BE? It seems like there are only a handfull...

Quoting Panamair (Reply 5):
DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next.

But surely international flights are more desirable, no? Do junior F/As even have a chance of scoring an international trip out of JFK?

Btw, off topic a bit, but I imagine that the Shuttle goes pretty junior? Yesterday I had an absolutely wonderful "old-school" F/A on the Shuttle...Couldn't help but think she used to fly for Pan Am or something  Smile


User currently offlineOA412 From United States of America, joined Dec 2000, 5231 posts, RR: 25
Reply 20, posted (6 years 8 months 1 week ago) and read 32767 times:



Quoting RJpieces (Reply 19):
Do junior F/As even have a chance of scoring an international trip out of JFK?

From what I hear the trips to the UK and Ireland tend to go out pretty junior.



Hughes Airwest - Top Banana In The West
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 21, posted (6 years 8 months 6 days 22 hours ago) and read 32767 times:



Quoting Luv2fly (Reply 18):
I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?

NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

Dave



Can I have a mojito on this flight?
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 22, posted (6 years 8 months 6 days 19 hours ago) and read 32767 times:



Quoting Panamair (Reply 15):
By "drama" I mean there is always something or other happening - most of the time with the passengers. Because the CDG flight is a United Nations of a flight (because of the beyond-CDG connections), you get all kinds of passengers will all kinds of problems. My last DL118 about 10 days ago, some passenger left her passport at the gate area and another threw a fit about her duty-free items, threatening to delay the flight. I've seen it all - passengers yelling at FAs about their meal choice running out, passengers trying to use the J lavatory and cross cabins (a 'no-no' on US westbound transatlantic flights), etc.

My take on the two DL JFK-France flights (JFK-CDG and JFK-NCE) is this:
JFK-CDG is "drama" for regular people
JFK-NCE is "drama" for the rich people
That NCE flight is something else altogether...you get all the wannabes and "nouveau-riches" who get on in Coach and try cajoling their way into the Business cabin, coming up with lame stories to try to get the FAs to move them up, and then getting angry with the FAs when they're turned down; you get people who think they're too good for airline food, bringing on food from Zabars (in NYC) and then giving the FAs all kinds of special requests to reheat the food (this is all in Coach, mind you and then getting upset at the FAs for not honoring their requests)....you know the kind of passengers I'm talking about - those who think they're the hottest thing since sliced bread since they're vacationing in the French Riviera and then proceed to treat the FAs as ther own personal servants...the list goes on.....


FWIW, the DL JFK crews think that the two most civilized transatlantic flights ex-JFK are JFK-AMS and JFK-FRA. Passengers are usually very cooperative and low-maintenance, and it's usually a pleasure for them to work those flights.

= That is really funny! I have definitely seen the NCE "wanna-bee" crowd and know what you are referring to. LOL. Well, I think the beauty of a truly global airline is to be able to work with a truly global clientele. Lessons learnt from the drama of JFK-CDG would be useful to DL as it expands and becomes an airline for the world. Sometimes airline forget that customer service starts by understanding differences in cultural norms and expectations. So, what do you do? I am sure I will be running into you as I do JFK-CDG 3 times a month now for a client.

Quoting DALelite (Reply 16):
Since you are a Liechtensteiner, do you have any experience with the late SR and what are your comments on them?
And, from which part from Liechtenstein are you? I have told you on an older response that i grew up next to Liechtensten in Switzerland, therfore my curiousoty...

= I was too young when SR was at its prime. I do have memories of taking them ZRH-LHR, and flying a beautiful 74D from BOM to BKK in J. Remember the service to be excellent, and still have the amenity kit.

Yes, I rememeber you saying you were from the border town ... but never really crossed it right? Which part of Liechtenstein? Mon dieu, I did not know my country was big enough for parts  Smile. Anyways, I hail from a little (well, everything in LIE is little) village called Balzers in the south. Where in SUI are you from?

Quoting Davescj (Reply 21):
Quoting Luv2fly (Reply 18):
I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?

NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

Dave

= Interesting point Dave. What about the alternative view point that DL maintains its J cabin to maintain people who are its FF? And its FF have better probablility of flying DL because they are happier at the chances of their upgrade? If DL-NW-CO had a total true revenue sharing agreement, I would tend to agree with you. Otherwise, perhaps it makes sense to maintain an aura of exclusivity in the J cabin no?

Cheers,
A.



Live, and let live.
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 23, posted (6 years 8 months 6 days 18 hours ago) and read 32767 times:



Quoting Abrelosojos (Reply 22):
Otherwise, perhaps it makes sense to maintain an aura of exclusivity in the J cabin no?

From a DL biz perspective, yes to a point I do agree. But with the greater number of code shares, it would be good biz ref total revenue increase (I would think) as people would cross X DL to X CO X NW.

J international (as opposed to domestic F) to the best of my knowledge, never give comp. up grade (unless op up obviously) or you pay with miles -- in my experience, for miles to upgrade, you need the carriers own (as opposed to using DL miles to upgrade on a paid NW fare).

Quoting Abrelosojos (Reply 22):
And its FF have better probablility of flying DL because they are happier at the chances of their upgrade?

Again, this is certainly a factor that DL absoultely needs to consider. However, CO for example, has added seats to the F cabin in some planes to allow more upgrades. While it costs revenue short term, will also build up good will among pax who are more likely to fly higher class tickets, no?

I think Skyteam (domestic US) would find marketshare going up a pretty good amount if they did wider upgrades. And on of the advantages is that their hubs don't overly overlap (MEM/ATL are the closest.....unless you want to consider DL domestic JFK/Newark)

But, as of yet, reality is what it is.

Dave



Can I have a mojito on this flight?
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 24, posted (6 years 8 months 6 days 15 hours ago) and read 32767 times:



Quoting Abrelosojos (Reply 22):
Anyways, I hail from a little (well, everything in LIE is little) village called Balzers in the south. Where in SUI are you from?

funny, i grew up in a little village called Gretschins. Perhaps you were able to see the castle of Wartau which stands in Gretschins. When i was in my teens we moved to Trübbach. I used to hang out alot im Lendle,had friend in Vaduz. Nowadays i live in Basel.

cheers: DALelite



They loved to fly and it showed..
25 Panamair : One picture is of the BE check-in positions (about 6-7 positions); it is on the left side when you enter Terminal 2. The other picture is of the Dome
26 Post contains images Abrelosojos : = Jajajajaja ... thats really funny. I know EXACTLYwhere Gretcschins is! I have been there. I used to be in Basel a lot in my previous job for an int
27 Post contains images Panamair : LOL...yes, first initial is "N" and last name starts with an "E"
28 Post contains images Jyatlantic : Wow 80% NRSA!!! Worse than UA But a nice trip report, and it seems that Delta has a solid international second-class (J) product for US carrier standa
29 ZKSUJ : Good to see an American carrier get such a rating after all the things you hgear (mostly not so good). Nice stuff
30 B767300ER : I was glad to read this generally favorable report of DL service from JFK to CDG. While a DL F/A who by airline standards is "junior" less than 10 yea
31 Abrelosojos : = LOL. What a small world. Yup. Thats her. Cheers, A.
32 EK77W : Completely agree! Of every airline that I have flown, including SQ, EK, BA, and QF, Delta's crew were by far the best. They were, as you say, warm, w
33 Luv2fly : Difference being is that NW has a financial tie with CO, i.e. stock ownership. NW and CO have no such relationship with DL other than code sharing.
34 SR 103 : I agree, very lackluster which is surprising for a premium product. Oh well I get to use one of them again in ATL next month when I fly KL. I hope it
35 Post contains images Abrelosojos : = I am not a huge CO fan and MOREOVER I am not a fan of CO at EWR. As you saw from my AF TR, I guess I made the right choice . = Jaja ... monami, I c
36 B747forever : Really great TR. I always enjoy to read your TR. Great that you had a good experience with DL. Thank you for sharing. B747forever.
37 Widget1580 : Loved the trip report! Amazing job, I always look for ones that you write. If you want to fly first class, pay for it. -trAAv
38 LO231 : Wow, great trip report! You sure have put your time to it! Thanks for sharing and please keep them coming! Regards, LO231
39 SkyTeamTriStar : Firendly FYIs..... Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin 3 words: Delta Air Lines BusinessElite: 2 words squeezed together to make one wo
40 Seemyseems : What? I see no A340! Yet another great TR!
41 DLHFLYER : Nice report. The check in areas make JFK seems so small and cramed...
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