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On Duty To Japan: JAL (C) And KLM (Y) On B777-200s  
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Posted (6 years 11 months 4 weeks 4 hours ago) and read 32767 times:

Hi

I came across my notes on a trip to Japan in November 2006. So, just a year ago and might still be interesting for you to read.

Purpose of this short trip was my attendance to a seminar with my employer. Duration of this seminar was only 2 days. Only problem was my return. After checking our reservation system, I found our own return flight being full with waiting list. No chance to get on, especially not in Business Class. Therefore I got myself issued a single on KLM, but also World Business Class was full. Economy still available.
As I had to go anyway, I always have the feeling that KL’s Y class is more convenient for me, with a bit more legroom, the IFE and the earlier arrival time at AMS.

So, here we go…

I was dropped by my friend at departure level, lounge 3, for my flight to Tokyo. I used the Executive Class counter with my electronic ticket and was helped by a friendly Menzies staff. Menzies Aviation is the current handling agent for JAL at AMS, and they do a pretty professional business. The JAL representative said goodbye to me, and I was off through passport control.

Basically I was able to use the Sakura Lounge for some refreshments, but I also had to cash some Euro’s (to exchange in Japan) at the dispenser, to buy some magazines and I wanted to stroll around the taxfree shopping area. Time flies, and I really had to start my journey towards the departure gate, E19. This gate is the last gate at the E-concourse, and basically the standard gate for JAL flights nowadays. The walk takes about 15 minutes from the central lounge.


Taxfree-shop at Amsterdam Airport , E-concourse


At the gate, I had a small talk with some collegues. They checked if the seat next to me was still vacant, but it wasn’t. A lot of seats were still open in the middle rows, and I was hoping that the fellow passenger was moving to another seat during the flight. So, I kept my boarding pass, and entered the pre-boarding area. JAL always blocks of a dedicated part for Executive Class passengers, which is very convenient. Boarding started at 19:45hrs. Business Class passengers use a dedicated aviobridge at AMS.


My B777-200ER waiting: JA709J (including Yokoso! Japan stickers)



My flight announced on the screen at the gate, codeshare with Iberia





AMS-NRT
Flight No.: JL412 Date: 13NOV06
STD: 2015 ATD: 2010
STA: 1550 ATA: 1527
A/C: Boeing 777-200ER Reg No.: JA709J
Seat: 08D – Executive ‘Seasons’ Class


View Large View Medium
Click here for bigger photo!

Photo © Eric Meijer



My 5th ride on the Boeing 777-200, and the first on this machine.


I was greeted and directed to my seat by a female flight attendant. She also took my jacket and brought it to a wardrobe. I settled myself in seat 10A and was happy with my window seat. This changed when the other passenger took seat of 10C next to me and started talking almost immediately about his work etc. This passenger was from Australia, and didn’t seem in the mood to move himself into another seat for some private rest. So I kindly told him that I was tired and wanted to sleep, and I moved myself to my new seat: 8D. Aisle side in the middle block. Layout on the JL 777’s in C class is 2 – 3 – 2. Complete configuration on this Triple Seven is 56 Business 212 Economy Class.


Cabin JAL B777 in Executive ‘Seasons’ Class during inflight


We departed ahead of schedule, also a common thing on the JAL flights at AMS. The whole team working for this airline is very sophisticated and minimize or avoid any delays.
During taxiing, the safety demonstration was shown on the main screens and also the personal screens. Cabin crew checked the necessary items in the cabin before takeoff. After the video finished, the nose camera was switched on and a ‘birds eye view’ came on the screens. Now, everybody can enjoy the view on runway and takeoff in this rather different way. JAL also got this feature on their 747-400’s. After 10 minutes we lined up for a runway 24 departure. The powerful GE-90 engines perfomed some great action and sound great! Load was not full today, and we got airborne rather quickly.

After being in the air, we turned to the left and the flightcrew, captain Matsuno and F/O Hatta brought us further to flightlevel 330 (33,000ft).

Hot towels was handed out by the crew, and also collected again shortly after. Also the menu was distributed. After some minutes, the crew asked me what I wanted to eat.

MENU

Western Style

Starter:

Foie Gras with Truffle
Salmon Rose with Salmon Roe
Marinated Prawn
Grilled Artichike

Consomme Soup with Cabbage & Tomato

Main Course:

Beef Niçoise (in tomato & olive sauce, accompanied by mashed potato & spinach)

Or

Seafood Bouillabaisse Style (Fresh lobster, scallop & prawn, served in soup style, accompanied by chateau potatoes)

Fresh Salad
Bread or Steamed Rice

Dessert:

Cheese & Fresh Fruits
Raspberry Mousse Cake
Apple Pie with Custard Sauce

Coffee or Tea with Petit Fours

Japanese Style

Zensai

Poached Lobster with Sea Urchin
Foie Gras in Jelly
Salmon ‘’Oshi Sushi’’
Wasabi Flavored Herring in Lime Cup
Mixed Asparagus with Egg Yolk

Mukouzuke

Eel Teriyaki with Sweet Vinegar Sauce

Kobachi

Soybean Milk Custard in Jelly

Dainomono

Poached Assorted Seafood & Vegetables in Sweet Soy Sauce


Steamed Rice, Japanese Pickles, Miso Soup

Dessert the same as with Western Style menu.

I told the crew to take the Japanese option tonight, to get in the Japanese mood for my short trip. Shortly after, another crewmember gave me a small appetizer with the famous Otsumami (Japanese Rice crackers) and I was able to take a good glass of Labouré Roi Chablis 2004 (white wine).

Other choices to drink were white wines, including a German Riesling 2005 and a French Lacheteau Vouvray 2004.

Red Wines available were Château Beau-Site 2002 Saint-Estèphe and Dépagneux : Maranges Rouge 2005.

Also available was Piper Heidsieck Champagne.

Dinner came about 45 minutes after takeoff, and was very good. Although I prefer other carriers for their presentation of the food in Business Class on longhaul flights.

Wine was refilled all the time.


Small appetizer, and Labouré Roi Chablis 2004



Starter



Main course, some plates already eaten by me  Wink



Dessert: Fruit & Raspberry Mousse Cake


After dinner service finished, I called the crew for a Bailey’s with ice. When she brought it, I was surprised to see my drink without ice, but with a cup of Häagen-Dazs icecream. Not really what I was asking for, but nice anyway  Smile.


LOL,… Bailey’s on the Rocks?


Also disembarkation cards were handed out to foreigners, to be filled out when you want to enter Japan. Another crewmember came with a mix of amenities: earplugs, tooth brush, moisture mask, eyeshades. On JL, you won’t find a small amenity kit bag which is more common on other carriers. Only take what you need; it might be the Japanese culture.

Before I wanted to rest a bit I decided to look into the JEN Guide (JAL Entertainment Network) and found an interesting mix of movies which were shown on demand e.g.;
Pirates of the Caribbean, Superman Returns, The Devil wears Prada and many others. Also 25 channels with different kinds of music are available and songs can be selected on demand, or make your own playlist. Further a large selection of games are ready to play.

Anyway, I listened to some music only and played some games. And felt asleep.

When I woke up after some hours, I found a small leaflet in the seatpocket:

‘’We will serve the second meal whenever you wish. Please make your selection from the menu’’

This was an unknown service for me, and never read internal correspondence about it, so I decided to walk around the cabin a bit, by ending in the galley to check out the menu  Smile. I’m always in the mood for some food when I’m on a plane.
I found the menu (with pictures) quite interesting, with about 12 different choices of food! This includes
rice dishes, with fish, sandwiches with some salad, pasta’s and noodles.
I had a small talk with the flight attendant and I decided to take a pasta gorgonzola with cream sauce.

Later she brought it to my seat. And I’ve to say that the taste was good.


Second meal: Pasta Gorgonzola


Then it was time to check the lavatory. It was very clean inside, and JL offers 3 kind of lotions and moisturizers from the brand ‘Shiseido’. A good selection. Also shavers and shaving cream can be found in the lavatory.


Self-Service bar with route-information


The rest of the flight in dark was uneventful. We climbed to flightlevel 365 (36,500ft) above Siberia. I read some magazines, slept a bit, etc. Nothing special. The seat is comfortable, with massage-function for the back. Cabin was calm, window shades closed. Until 1:45 minutes before arrival. Cabin lights were switched on a bit (not full) and people started to wakeup. I quickly went into a lavatory to shave myself (and to avoid queuing at a later moment before arrival).

The smell of fresh bread (croissants) and egg came through the cabin. Breakfast-Time! Breakfast was also available in 2 options: Japanese or Western. Now I decided for the Western one.

Breakfast

Japanese
Japanese Rice Porridge / Grilled Salmon Saikyo Miso Flavor / Fresh Fruits

Western
Scrambled Egg with Veal Sausage / Fresh Fruits / Yoghurt


Breakfast on JAL’s JL412


After breakfast service finished, the crew started cleaning up the cabin and preparing for arrival. The Japanese news channel came onto the main screens, later also a video which showed the Narita Airport Arrival procedures. This can be very helpful for first time visitors or the ones which are not used to large airports.

My jacket was returned about 30 minutes before arrival. Descending into Narita was calm, and at 15:20 local time we touched the concrete of runway 16L, the shortest runway at NRT. I was happy to see this runway use, which meant shorter taxiing to the arrival gate. Just 7 minutes later parking brakes were set at gate 88. Another longhaul flight ended here.

Disembarking the aircraft by use of a dedicated fingergate for Business Class. Including a friendly goodbye of the purser. Yokoso! Japan  Smile


*** *** ***

Very tired I was when I had to travel back home again, and it got even worse when I found out that the Business Class was really completely full today. Although I checked in at the Business Class counter, and was helped promptly. The staff was really sorry for me, and they showed my the seatmap for Economy, and I was able to choose any seat I wanted. I choose 10H, being the first row of Economy Class, and no seat in front of me. This was also a row of 2 seats, and H is aisle side. My boarding pass was given, and I was asked to pay about 2000 Yen departure tax. My staff travel ticket does not include any tax (taxes exempted) and I have to redeem this money from my employer afterwards.

After checkin I used the internet computers, which are located on various places in the terminal, to send an e-mail to home with my flight details. Later I went to the observation deck for some final spotting. I eventually also saw my aircraft arriving and taxiing to the gate.


B777-200ER PH-BQB taxiing after arrival from Amsterdam


I passed passport control without problems, and directed myself through some taxfree shops where I spend my last Yen on souvenirs and sweets. Finally I reached gate 22, the aircraft was being readied for boarding. A lot of Dutch passengers on this flight, and noticeable a completely and louder public then I use to see on the JAL flights.


Boarding was announced on time, and the staff wished me a good flight.



NRT-AMS
Flight No.: KL862 Date: 17NOV06
STD: 1220 ATD: 1221
STA: 1620 ATA: 1612
A/C: Boeing 777-200ER Reg No.: PH-BQB
Seat: 10H – Economy Class


View Large View Medium
Click here for bigger photo!

Photo © Stuart Lawson [Airplane-Pictures]



My 6th ride on the Boeing 777-200, and the first on this machine.


I was greeted on board by about 4 crewmembers which were located near the entrance. I said hello and introduced myself as being staff member. I always tell them that, in case of trouble or emergency, they might contact me for assistance. This was received with pleasure by the purser and she wished me a good flight. She was also sorry for the 100% full flight today, but I said that obtained a quite good seat in Economy.

When seated, an introduction video on KLM was shown and followed by the safety demonstration. Next to me was a younger Japanese man, I think he was ill.

Blockout was almost on time, and we taxied to runway 34L for takeoff. After many heavy JAL’s it was our turn. We took our position in the sky and were on the way home again. The climb to cruising level 315 (31,500ft) was calm.


Cargo apron visible after takeoff on PH-BQB


Not long after takeoff, we were served a small bag of peanuts and a drink, also the menu was handed out. Choices between Japanese (fish dish) and Western (beef). As I never prefer to ear either beef or pork, I decided to take the fish. I also took a South-African made White Wine.


Dinner in Economy Class on KL862


When the dinnerservice finished, I looked into KLM’s outstanding IFE system, which is on demand and have a large selection of movies and music albums. I decided to look the movie ‘Zwartboek’, a very good Dutch movie. This helped me trough about 2 hours of the flight.


Enroute information on the IFE system


After the movie finished, I walked around a bit, had a talk with the crew in the galley, and took a sandwich with smoked salmon back to my seat. I also looked a bit outside the window over the frozen Siberian landscape and listened to some music.


Cold and freezing Siberia below us…



Beautiful colours… and permafrost landscape of Siberia


About a hour later, crew came with a choice of noodles or icecream. I took the icecream and also got a baileys with it. I continued with sending a sms to my friend and reading the latest Dutch newspaper (from the day before), and felt asleep. I think the news was rather boring  Wink.


Icecream service!


During the flight we climber to flightlevel 335 (33,500ft) and experienced some heavier turbulence due to changing winds. This all happened somewhere between Pskov and Novgorod.

The complete routing was Tokyo-Khabarovsk-Jakutsk-Ekaterinburg-Arkhangelsk-St Petersburg-Copenhagen-Amsterdam

Roughly about 1½ hour before arrival we got served another meal, now being a Chicken Curry with salad, fresh fruit and a muffin. It all came in a carton snackbox.


Another refill for the stomach, presented in a carton box


When everybody was finished their eating, the cabin was being prepared for landing. Then the purser came to me and said again sorry for the full Business Class. She hoped that I had a nice flight anyway, and gave a ‘Delftblue KLM-house’ with the liquor inside to me. She said this was the newest addition to the range of houses, and the collection number was 87. It’s a replica of the ‘Peperhuis’ in Enkhuizen.

We landed on runway 18R and finally parked at gate E9, about 10 minutes ahead of schedule.

To conclude this report, I would say that JL offers a supreme product. Helpful crew, solid service level, nice choice of meals, good seat, quiet flight. Time schedule of the JL411/412 is worse then KLM’s KL861/862. When you fly JAL to Tokyo, you will enjoy the typical Japanese way of flying. The extra meal inflight is a big extra now. A big plus here!

KLM did also a good job. Although I ended up in Economy, the crew was very nice to me and were in for a chat. Also the present at the end was not necessary, but very well respected by me. Thank you!
Overall, the KLM 777 was just 3 years old when I flew her, and the cabin showed a bit ‘used’ to me, and the seat was a bit hard and therefore rather uncomfortable for the long flight. But, KLM’s IFE is really nice nowadays (on the B777 and A330’s) and better then on JL.

I hoped you enjoyed reading my story. Please comments and your replies below  Wink Thank you!

Eric  wave 


"The whole world steps aside for the man who knows where he is going"
20 replies: All unread, jump to last
 
User currently offlineDeaphen From India, joined Jul 2005, 1428 posts, RR: 1
Reply 1, posted (6 years 11 months 4 weeks 3 hours ago) and read 32767 times:

Excellent report thank you for posting it. I have a question though, do you have more pictures you can send me of the moving map onboard? Did you overfly India at any point? Do you have more pics of your route you took of the map?

Thanks again for the report.

regards
Nitin



I want every single airport and airplane in India to be on A.net!
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 2, posted (6 years 11 months 4 weeks 3 hours ago) and read 32767 times:



Quoting Deaphen (Reply 1):
Excellent report thank you for posting it. I have a question though, do you have more pictures you can send me of the moving map onboard?

Hi Nitin

thank you for reading. Send me an IM with your mail and I'll send them later this week.

Quoting Deaphen (Reply 1):
Did you overfly India at any point?

No, Europe-Japan flights never go over Indian Airspace. They all go up North via Russian Airspace only.

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 3, posted (6 years 11 months 4 weeks 2 hours ago) and read 32712 times:
Support Airliners.net - become a First Class Member!

Nice TR, enjoyed the pix.

The JL meal's look pretty decent, though I'd have chosen a diffferent main course to you, a bit too fishy for me that one!

I don't like JL's 2-3-2 layout in Business, I'd much prefer a 2-2-2 layout.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineFLIEGER67 From UK - England, joined Sep 2003, 5177 posts, RR: 55
Reply 4, posted (6 years 11 months 4 weeks 1 hour ago) and read 32660 times:

Hi, Eric,

another detailed story from your point of view, thanx for posting.

It seems, both JAL and KL offered good service on your flights

and the NRT route is good business for the airlines.

Quoting Airbuseric (Thread starter):
My 6th ride on the Boeing 777-200,

Believe it or not, the 777-200 is not covered in my log, your far ahead with

rides on these birds.

Best regards,
Markus (FLIEGER67)



Next: London City connections!.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 5, posted (6 years 11 months 4 weeks 1 hour ago) and read 32554 times:

Hi guys,

thanks for your replies. Really appreciated!

Quoting BA319-131 (Reply 3):
The JL meal's look pretty decent, though I'd have chosen a diffferent main course to you, a bit too fishy for me that one!

Then we have a different taste it seems  Smile I know also the other menu's are great on JL.

Quoting BA319-131 (Reply 3):
I don't like JL's 2-3-2 layout in Business, I'd much prefer a 2-2-2 layout.

Are there any carriers with 2-2-2 ? e.g. KL, JL and MH all have 2-3-2 in C class (btw I've flown them all in C myself)

Quoting FLIEGER67 (Reply 4):
It seems, both JAL and KL offered good service on your flights

and the NRT route is good business for the airlines.

Last months, lot of biz pax on both carriers on this route. JL even puts the B77W now on AMS flights sometimes, which is interesting from my point of view. I've to work on these birds, and JL is until now the only carrier with 77W service to AMS (although not scheduled yet)

Quoting FLIEGER67 (Reply 4):
Believe it or not, the 777-200 is not covered in my log, your far ahead with

rides on these birds.

Add 1 B777-300ER ride and it's 7-0 (for me)  Wink

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineTriple7man From Thailand, joined May 2005, 760 posts, RR: 0
Reply 6, posted (6 years 11 months 4 weeks ago) and read 32468 times:
Support Airliners.net - become a First Class Member!

Thank you for your report. It seems like the airlines are using more 777's on their Europe-Asia routes. Although JL still uses the 747-400 on it's trans Pacific flights.


Have you kissed a 777 today?
User currently offlineOA260 From Ireland, joined Nov 2006, 27248 posts, RR: 60
Reply 7, posted (6 years 11 months 3 weeks 6 days 23 hours ago) and read 32389 times:

Hi Eric,
Really nice TR and pics. The JAL flight looked amazing. I would love to fly JAL someday. Haagen Daz and Bailey's!! Thats just paradise LOL.....


User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 8, posted (6 years 11 months 3 weeks 6 days 23 hours ago) and read 32356 times:

Hi guys

thanks again for reading and your replies  Smile

Quoting Triple7man (Reply 6):
It seems like the airlines are using more 777's on their Europe-Asia routes. Although JL still uses the 747-400 on it's trans Pacific flights.

Not for long anymore. Just today JL sold even 10 (!) B744's to Kalitta Air after being converted to cargohaulers. JL will get 3 more converted for own use also, so within a few years, their international 744 fleet will be reduced with 16 frames. I see JL operating B787-8 in the near future.

Quoting OA260 (Reply 7):
Haagen Daz and Bailey's!! Thats just paradise LOL.....

I always feel like in heaven when I fly business with my Baileys  angel 

Cheers mates,

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineSR100 From UK - England, joined Dec 2005, 109 posts, RR: 0
Reply 9, posted (6 years 11 months 3 weeks 6 days 18 hours ago) and read 31944 times:



Quoting Airbuseric (Reply 5):
Are there any carriers with 2-2-2 ? e.g. KL, JL and MH all have 2-3-2 in C class

CO and DL have a 2-2-2 configuration in C class on the 772.



My favourite planes flown: Lockheed 188 Electra, Tridents, VC-10, B-707, L-1011, A330, E90 + Concorde
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 10, posted (6 years 11 months 3 weeks 6 days 11 hours ago) and read 31499 times:



Quoting SR100 (Reply 9):
CO and DL have a 2-2-2 configuration in C class on the 772.

Thanks for that! I wonder though if their catering level is on par with others ...



"The whole world steps aside for the man who knows where he is going"
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6903 posts, RR: 77
Reply 11, posted (6 years 11 months 3 weeks 6 days 9 hours ago) and read 31372 times:

Hi Eric,

superb report with great pics, was a pleasure to read!

The meals on JAL look very delicious and I like the well-stuffed self-service bar.

Quoting Airbuseric (Thread starter):

After dinner service finished, I called the crew for a Bailey’s with ice. When she brought it, I was surprised to see my drink without ice, but with a cup of Häagen-Dazs icecream. Not really what I was asking for, but nice anyway

 Smile


KLM's 777s are fine aircraft to fly in Y - in contrast to various other carriers, KL has installed the IFE box under the aisle seat on that type. So the window seat is a good choice.


PH



Nothing's worse than flying the same reg twice!
User currently offlineDALCE From Netherlands, joined Feb 2007, 1712 posts, RR: 7
Reply 12, posted (6 years 11 months 3 weeks 6 days 8 hours ago) and read 31293 times:

Hey Eric,

Very nice report! A pity it was a duty-trip though! Do you have time to see something of the country aswell?
I must say that both JL and KL really look ok there! Thanks for sharing your experiences again!

Groeten,
Joost ( D-ALCE )



flown: F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,77W,319,320,321,333,AB6.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 13, posted (6 years 11 months 3 weeks 5 days 23 hours ago) and read 30963 times:

PH and Joost, thanks for your kind replies,

Quoting PlaneHunter (Reply 11):
The meals on JAL look very delicious and I like the well-stuffed self-service bar.

Yes, nothing wrong with the catering on JAL  Smile

Quoting PlaneHunter (Reply 11):
KLM's 777s are fine aircraft to fly in Y - in contrast to various other carriers, KL has installed the IFE box under the aisle seat on that type. So the window seat is a good choice.

Also true, but row 10 is first in eco, and always a pleasure too, even on the aisle seat.

Quoting DALCE (Reply 12):
Do you have time to see something of the country aswell?

During such short trips for company reasons, almost no spare time. I have some friends in Tokyo, and we always go for food and beer in typical Japanese bars  Wink That's also some Japanese culture...

I've been to Japan numerous times, also on holidays, so I've seen some parts, and even attended the F1 GP Suzuka once (3 day pass)  Wink

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently onlineB747forever From Sweden, joined May 2007, 17126 posts, RR: 10
Reply 14, posted (6 years 11 months 3 weeks 5 days 3 hours ago) and read 30542 times:

Really good TR.

The pics are great.

Really pity about the KL flight to AMS. But however you enjoyed your flight in Y also.

JAL did a great job, as usually.

Thank you for sharing.

B747forever.



Work Hard, Fly Right
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 15, posted (6 years 11 months 3 weeks 5 days 1 hour ago) and read 30487 times:

@ B747forever

thanks for reading!

Quoting B747forever (Reply 14):
Really pity about the KL flight to AMS. But however you enjoyed your flight in Y also.

Yeah, you can't have luck all the time. With some good IFE, time flies, and I was back in AMS  Smile

Quoting B747forever (Reply 14):
JAL did a great job, as usually.

Always a pleasure to fly with JL! But should bring their service level to an even higher level in my opinion. Time will tell,... changes are underway!

 wave 



"The whole world steps aside for the man who knows where he is going"
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 16, posted (4 years 8 months 3 weeks 6 days 10 hours ago) and read 20303 times:

Good afternoon, Eric. Spending the weekend looking through some old reports of yours 
This one was a great report!

Japan Air Lines Business Class product looks great to me. The food looked very nice, better than most other airlines... let's say Lufthansa. And about the presentation, it was very nice to me. Take Lufthansa again for an example, they serve their J class meals on Y class trays, also the presentation there is lacking, IMHO.

KLM's Y class meals appear to have changed a bit over the years. Now they don't serve that 2nd meal in Y. Instead just some pre-packed supermarket style snacks served in a McDonalds like carton box. Then again, do you still fly KLM in Y class now days, on work travels?

Thanks for sharing!
//Jonas



SAS Plus is Business Class made faux!
User currently offlineronerone From Jordan, joined Aug 2004, 1675 posts, RR: 53
Reply 17, posted (4 years 8 months 3 weeks 4 days 8 hours ago) and read 18774 times:

Fantastic Trip Report Eric! ..

I absolutely love Japan Airlines, even though i have not flown with them yet. Although it seems that the meal presentation in Business Class, while decent, is rather outdated. It seems quite 80's, and especially the Breakfast meal (it was looking borerline Economy class).

There is something about the reformed Japanese culture that is so pleasant. I had the pleasure to work with some people from NCA, and it was really a great experience!

As for KLM, their greatest asset is their cabin crew, which i find to be of very high quality. It was also interesting to see the older main meal presentation in Economy on this trip report, which was an actual meal tray, rather than the usual disposable meal box that is offered nowadays.


Thanks for sharing this!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 18, posted (4 years 8 months 3 weeks 3 days 13 hours ago) and read 17981 times:

Hi guys,
it got my attention! But this report is quite old already. Still good to notice that the pictures were still online  
Quoting LH4116 (Reply 16):
Japan Air Lines Business Class product looks great to me. The food looked very nice, better than most other airlines... let's say Lufthansa.

You're right here, since LH C-class meals are not to write home about. JAL's C-class catering is better nowadays then what you see in this report.

Quoting LH4116 (Reply 16):
KLM's Y class meals appear to have changed a bit over the years. Now they don't serve that 2nd meal in Y. Instead just some pre-packed supermarket style snacks served in a McDonalds like carton box. Then again, do you still fly KLM in Y class now days, on work travels?

Actually I was not supposed to be in that seat at all, but a reservation error made me seating 'behind the curtains'. Nevertheless the friendly groundstaff accomodated by with that bulkhead seat, part of a 2-seater. Which was at that time one of the best Y-class seats in the house.

Quoting ronerone (Reply 17):
Fantastic Trip Report Eric! ..

I absolutely love Japan Airlines, even though i have not flown with them yet.

Thanks Roni. Come on, make a booking! JL needs your money  
Quoting ronerone (Reply 17):
Although it seems that the meal presentation in Business Class, while decent, is rather outdated. It seems quite 80's, and especially the Breakfast meal (it was looking borerline Economy class).

Presentation could be much better. But it's a Japanese thing. And badly influenced by the ruling crew unions who want to keep meal service as practical as possible for cabin crews. I don't like JAL's breakfast trays. It's looking cheap. Food is good though.

Quoting ronerone (Reply 17):
here is something about the reformed Japanese culture that is so pleasant. I had the pleasure to work with some people from NCA, and it was really a great experience!

The experience is great but beware...

Quoting ronerone (Reply 17):
As for KLM, their greatest asset is their cabin crew, which i find to be of very high quality.

Indeed, crew is mostly very fine! Not always though, some crews are too chatty, especially when they fly home to AMS and discuss al the ins-and-outs of their last crewstay abroad etc 

Regards,
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineronerone From Jordan, joined Aug 2004, 1675 posts, RR: 53
Reply 19, posted (4 years 8 months 3 weeks 3 days 8 hours ago) and read 17695 times:

Quoting airbuseric (Reply 18):
The experience is great but beware...

Beware of?



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineTradewinds From Japan, joined Jun 2008, 88 posts, RR: 0
Reply 20, posted (4 years 8 months 3 weeks 1 day 18 hours ago) and read 16402 times:

Living in Japan and flying JAL quite a bit, it's always nice to see JAL trip reports, even if they are a couple of years old   This in particular caught my attention:

Quoting Airbuseric (Thread starter):
After dinner service finished, I called the crew for a Bailey’s with ice. When she brought it, I was surprised to see my drink without ice, but with a cup of Häagen-Dazs icecream. Not really what I was asking for, but nice anyway

In Japanese, the word for "ice cream" is pretty much the same as the English, but they often abbreviate it as simply "ice". The flight attendant's mind was probably in Japanese mode, which is why you got the ice cream instead. So, one three-year-old mystery solved  



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