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SIN-KUL-FRA-TXL V.v MH & LH (Pt 1) 24 Hr Delay  
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Posted (6 years 10 months 1 week 3 days 12 hours ago) and read 8938 times:

I was supposed to take a trip to HAN on 9 Dec and to meet up with Ryanair in HAN. However, for some reasons my plans (together with 3 other friends) we changed to visit Germany and Poland instead. So this is my TR to Berlin via KUL and FRA (Poland - Krakow was by train).

After checking on prices between UL, QR, SQ, TG and MH. I chose MH for it was relatively reasonable and provided better departure date option for us.

SIN-KUL
MH 610
7 Dec 2120
Very uneventful shuttle flight on the A330. Departed on time 2120.
Entering the A330. Sorry for the side angle shot.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010062.jpg
A shot while walking through the cabin
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010063.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010064.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010067.jpg
Drink service cart.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010069.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010072.jpg
Close up shot F/A at my side along the aisle.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010070.jpg
My friend's tea with a very cheap looking picnic plastic cup. Think a paper cup would look more presentable
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010068.jpg
Pick guava juice
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010071.jpg
Smooth flight and we arrived at about 2210. Gave us a nice no rush transit for our connecting flight to FRA boarding at 2315. Arrived at the Main Terminal building and took the aero Train to the Satellite Terminal

F L I G H T D E L A Y

KUL-FRA
MH 006 B777-200
7 Dec
ETD 2355

EY class was about 80% full. It was a code share flight with GA (GA banned flying to the EU so share with MH). Flight was full of Europeans returning with nice tan from Bali, Penang or Langkawi.
Apologize for not many pics in KLIA and while boarding.
A cabin short from my seat
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010073.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010076.jpg

FAs were very friendly and welcoming. Departure procedures completed with announcement, wet towel and safety video. Then we all waited, waited and waited. About 45 mins later, Captain then came on the PA and announced there would be a delay of another 30 mins as there was a navigation glitch and needed to be fixed. It was good that the FAs then proceeded with drink service (juices and water on the tray with packet peanuts). Very good service with apology from the FAs while distributing the drinks.

PA announcement. More delay, Captain come on informing technicians and engineers were coming to get things fixed. Think it was about 0230. Pax were now groaning. Hey we're talking about Germans who take punctuality seriously. This 2 hour delay is not good for people with connecting flights too. Anyways, nothing could be done. FAs then distributed snack pack (muffin, cheese, biscuits) peanuts and more drinks. Pax were becoming restless. Many got out off their seats to walk around, This made FA service difficult distributing snacks and drinks. But the FAs were really superb in their job. None gave irritated faces. More apologies from them. The bar cart was open too at the aft galley. Drink service was provided. As it was so crowded some guys yanked open the bar carts and took with them the miniature bottle drinks and beer. Poor FAs just could not stop them as these pax were getting agitated with the delay. We were all in the a/c for almost 3 hours. Sopke to an FA and he said its better to give these pax the drinks now at this situation.
I stood around the aft door with my drink and peanuts.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010075-1.jpg

PA came out again. We were informed that if noting could be done by 0330, we would have to change a/c.
At 0345, we informed there would be a change of a/c. We all had to disembark and wait at the boarding gate for more information.
Sorry for this poor pic shot while walking out of the a/c
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010077.jpg

At the gate, we all waited for a some info. Nothing. Then, they announced for pax with young children to go to the counter first. Then all other pax. Funny thing was that there was no general announcement what was happening. What time would be our next flight, what gate? Nothing. After checking with MH ground staff, we were informed our flight would be at 1745 ( What the F*#@???, this was home base and there was no extra a/c??). We will be staying at the airport hotel.

The first group of pax went off to the main terminal via the aero train. My friends and I and some other pax about 10 of us took our time as we did not want to be with the crowd. While walking towards the aero train, an MH ground staff led the 10 of us to the Transit Hotel at the Satellite Terminal. Hmmmm, funny, I thought I saw most of my fellow FRA pax heading to the main terminal.

Never mind, we're all tired. All we want is a room now. At the Transit Hotel check-in counter, it was so empty with only the 10 of us. Hey what happened to the rest 200 odd other pax? This place should be crowded. The hotel staff were perplex too as they were not expecting us from the FRA flight. Anyways, they just checked us in. I was then informed that the others were at the Pan Pacific Airport Hotel. Damn it . . . they were all at a 5* hotel while we were here. On second thought, it was better as we got our rooms faster. Can't imagine the mess at Pan Pacific. After a quick shower, I was in bed by 0430.

We woke at about 10am.
MH did not give us any meal vouchers and no written notice or information about our next flight.
Hotel staff know nothing. They just said to check with MH.
So, the 4 of us made our way to the transfer counter to get our meal vouchers and more information of our flight.
I inquired from the staff about it. She replied "I just came to work, I don't know. Check with the other staff" This is MH ground service !! We finally got our meal vouchers and new departure time at 2130. How come no information given to pax? Display monitor also stated nothing. We had to check on our own.

The 4 of us decided to go to Pan Pacific Airport Hotel to check (oh we had all the time to spare too). It was a about 1km walk from the airport. Thank goodness we went to the Transit Hotel earlier. Anyways, at Pan Pac, also no written information about anything. We decided to go back to the Satellite Terminal.

After lunch, we made a check with transfer counter again for any latest info. Yep, our flight now is MH 006D departing 2300. Incredible . . . almost 24 hours delay !!

The Transit Hotel provided no toiletries. Just a 2 in 1 body and hair shampoo dispenser. I decided to get a toiletry bag from MH. I spoke to the transfer counter staff (explaining our plight). After some calls, she informed us to go to Golden Lounge to get some. Yeah!

Wail . . . no FRCL or BCL bag, but a plastic bag containing the toothbrush, comb, shaver shampoo and bath gel. Ah, that'll will do too.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010081.jpg

Walking around and round the terminal during our delay. My friends said we were like in the movie The Terminal.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010086.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010083.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010080.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010084.jpg

At last our flight
MH 006D B777-200
ETD 2300
ATD 0100
8 Dec 2007

Another 2 hour Dealy due to missing pax. Their bags got off loaded and then ATC delay. Many pax on board were fuming bad. But once take off everything went all OK.
We had the same set of crew. They were perfect, professional, courteous despite facing many angry pax. After meal service I spoke to a few of them and told them they did a awesome job and service.

Supper service. Can't remember what the other choice was. This was fish with lemon cream sauce. came with ice cream later
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010089.jpg
Breakfast. Nasi lemak, chicken rendang and cuttlefish sambal. Crispy ikan bilis and peanuts in separate cup. Delicious !!! The cuttlefish sambal can be bit fishy for non Asians. Don't know why MH would give this on its European sector. Other choice was the egg dish with chicken sausage.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010098.jpg

Some other pics. Apologize not many pics.
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010092.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010091.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010097.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/P1010090-1.jpg

Flight arrived slightly before 7am in FRA.

MH inflight service is very good. The FAs truly deserve their best cabin FA award.
IFE is good. Cannot compere to SQ, but it's good enough.
Meals - good. Especially the Asian meals from KLIA. Portion bit small though. No menu card !!
MH airport ground service at KLIA - hmmmm, a very , very very, long way to match their inflight crew colleagues.


Part 2 will be FRA-TXL-FRA-KUL
Apologize for not having more pics and a/c registrations.

12 replies: All unread, jump to last
 
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 1, posted (6 years 10 months 1 week 3 days 12 hours ago) and read 8881 times:

You see lah... if only you followed me to Vietnam, this would not have happened. Have you read my trip report? Fresh off the oven newly posted. Hee hee...

Quoting SIN7 (Thread starter):
The hotel staff were perplex too as they were not expecting us from the FRA flight. Anyways, they just checked us in. I was then informed that the others were at the Pan Pacific Airport Hotel. Damn it . . . they were all at a 5* hotel while we were here. On second thought, it was better as we got our rooms faster. Can't imagine the mess at Pan Pacific. After a quick shower, I was in bed by 0430.

This is the transit hotel above C1 right? It is actually not that bad you know? I have been up there to kaypoh-kaypoh before and it is quite a nice place to hang out.

Quoting SIN7 (Thread starter):
So, the 4 of us made our way to the transfer counter to get our meal vouchers and more information of our flight. I inquired from the staff about it. She replied "I just came to work, I don't know. Check with the other staff" This is MH ground service !! We finally got our meal vouchers and new departure time at 2130. How come no information given to pax? Display monitor also stated nothing. We had to check on our own.

Recently MH embarked on a "corporate indoctrination" programme with a THIS IS MH mission statement for the employees, "MH" being Malaysian Hospitality. I had a glimpse of that video and I must say it was very well made and it almost brought tears to my eyes. I would be one very proud MH employee if I were to be working with them after watching that video. Obviously the meaning of the video was lost on the ground staff... As always... Tidak apa, Mana ada system, tak kuasa, the list goes on...

Quoting SIN7 (Thread starter):
After lunch, we made a check with transfer counter again for any latest info. Yep, our flight now is MH 006D departing 2300. Incredible . . . almost 24 hours delay !!

Hmm... I was under the impression that they have over capacity on their European routes. No spare aircraft idling around KLIA?

Quoting SIN7 (Thread starter):
Walking around and round the terminal during our delay. My friends said we were like in the movie The Terminal.

KLIA is a nice airport, but I would hate to be stuck there for as long as you did. After a while, their announcements chime is like a hypnotising seance that would get me walking about like a zombie. Plus that has to be one of the most boring airports in the world! Nice looking yes, facilities wise damn poor.

I once had a 7 hour transit flying SIN-KUL-SYD on Golden Club Class. I have no idea why they put me on such and early SIN-KUL flight in the afternoon when the KUL-SYD flight only separted at 2100H. Still, I spent some quality time in the Golden Lounge and the view outside was of... NOTHING. Empty gates that saw an occasional MAS A330 or 777. I reckoned if I were in YCL and having no access to the lounge, I would have been gnawing at both my arms at one corner of the airport in a pool of blood.

Quoting SIN7 (Thread starter):
Supper service. Can't remember what the other choice was. This was fish with lemon cream sauce. came with ice cream later

I see, leftovers from MH006 the night before? Hehehe...

Quoting SIN7 (Thread starter):
Breakfast. Nasi lemak, chicken rendang and cuttlefish sambal. Crispy ikan bilis and peanuts in separate cup. Delicious !!! The cuttlefish sambal can be bit fishy for non Asians. Don't know why MH would give this on its European sector. Other choice was the egg dish with chicken sausage.

Do not dis the nasi lemak. This remains a very popular choice on their long haul breakfast/2nd meal serving. It never fails to run out.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 2, posted (6 years 10 months 1 week 3 days 11 hours ago) and read 8825 times:

Oh my, got secret rendez vous in Vietnam but never tell me.... I just got off my flight from HAN after spending almost a week there!


There's always a better way to fly...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 3, posted (6 years 10 months 1 week 3 days 10 hours ago) and read 8726 times:



Quoting SQ772 (Reply 2):
Oh my, got secret rendez vous in Vietnam but never tell me.... I just got off my flight from HAN after spending almost a week there!

Oh my! You were in Hanoi too! Could have rendevous-ed but never knew about it!



Welcome to my starry one world alliance, a team in the sky!
User currently offlineThaiA345 From Indonesia, joined Oct 2006, 877 posts, RR: 16
Reply 4, posted (6 years 10 months 1 week 3 days 9 hours ago) and read 8650 times:

Great TR, but sorry about the delay though!

Quoting Ryanair!!! (Reply 1):
Hmm... I was under the impression that they have over capacity on their European routes. No spare aircraft idling around KLIA?

Mr Soh...I guess their 2 extra B744 went to SQ right ehehehe....and as for the B772, I think they have already been stretched to the maximum :P


User currently offlineB747forever From Sweden, joined May 2007, 17079 posts, RR: 10
Reply 5, posted (6 years 10 months 1 week 3 days 7 hours ago) and read 8472 times:

Nice TR.

The pics are really good.

Really pity about the 24hrs delay. But finally you reached FRA.

Seems that MH is a nice carrier.

Quoting SIN7 (Thread starter):
My friends said we were like in the movie The Terminal.

LOL. Got the same feeling.



Thank you for sharing

B747forever.



Work Hard, Fly Right
User currently offlineAg92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 6, posted (6 years 10 months 1 week 3 days 7 hours ago) and read 8426 times:

Excellent TR. Thanks for sharing. Do you have any photos of the transit hotel? Always wondered what they are like

Now I found out what its like to be on a 24hour delayed flight


User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 7, posted (6 years 10 months 1 week 1 day 20 hours ago) and read 7426 times:



Quoting Ryanair!!! (Reply 1):
This is the transit hotel above C1 right? It is actually not that bad

Yep, it's not too bad. What I did'nt like was my room was within the building with no windows. There were rooms with windows that faces the tarmac area. Geez, they were all fully booked when I requested for them.

Quoting Ryanair!!! (Reply 1):
the meaning of the video was lost on the ground staff... As always... Tidak apa, Mana ada system, tak kuasa, the list goes on...

So true !!!

Quoting Ryanair!!! (Reply 1):
No spare aircraft idling around KLIA?

Was the same question I posed to the ground staff. Their reply, 'tidak ada bang. Sumua fly off. Only 737 and A330. Tak boleh reach FRA'

Quoting Ryanair!!! (Reply 1):
Do not dis the nasi lemak. This remains a very popular choice on their long haul breakfast/2nd meal serving. It never fails to run out.

Oh yes it was. Luckily I made an early reservation for it right after dinner. The crew was nice to make sure got it. The nasi lemak option is good, (the rice and rendang) what I meant was MH should have only cut out the cuttlefish sambal for the European sector.

Quoting B747forever (Reply 5):
Nice TR.

The pics are really good.

Really pity about the 24hrs delay. But finally you reached FRA.

Seems that MH is a nice carrier.

Thanks !! Yep, MH is a good carrier on long haul. Be friendly with the crew, and they'll make your flight even better.

Quoting Ag92 (Reply 6):
Do you have any photos of the transit hotel? Always wondered what they are like

Now I found out what its like to be on a 24hour delayed flight

So sorry, no pics of the transit hotel. It's basic, comfy, thick fluffy towels and clean. Like any other 3-4 Star hotel rooms without frills (i.e. no toileterries like tooth brush, paste or shaver. Only a shampoo/bath dispenser) Sure beats the China Southern Airlines Hotel I was put up in CAN in June for a cancelled flight.

Not too be bias to SIN, but I think I'd be more entertained and occupied for the 24hr delay at Changi or HK. KLIA can boring after 3 hours even for an aviation enthusiast. About free internet, KLIA only have about 4 terminals at the Samsung counter. I'm sure there are dozens at Changi and HK. BTW, Xian Airport has more free internet terminal than KLIA, no joke!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 8, posted (6 years 10 months 1 week 1 day 9 hours ago) and read 7174 times:
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Wow, some report there!

Quoting SIN7 (Thread starter):
After checking with MH ground staff, we were informed our flight would be at 1745 ( What the F*#@???, this was home base and there was no extra a/c??).

- Interesting there was nothing to sub.

Quoting SIN7 (Thread starter):
We woke at about 10am.
MH did not give us any meal vouchers and no written notice or information about our next flight.
Hotel staff know nothing. They just said to check with MH.

- Pretty shoddy.

Quoting SIN7 (Thread starter):
inquired from the staff about it. She replied "I just came to work, I don't know. Check with the other staff" This is MH ground service !! We finally got our meal vouchers and new departure time at 2130. How come no information given to pax? Display monitor also stated nothing.

- Nice!

Quoting SIN7 (Thread starter):
Another 2 hour Dealy due to missing pax. Their bags got off loaded

- Amazing after this delay people still manage to miss the flight!

I'm not impressed with how MH handled this delay, quite poor IMHO.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineOA260 From Ireland, joined Nov 2006, 27122 posts, RR: 60
Reply 9, posted (6 years 10 months 1 week 3 hours ago) and read 6918 times:

Nice TR and Pics , pain about the delay but you just have to get along with it and make the best out of a bad situation.

Thanks for sharing

OA260


User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 10, posted (6 years 10 months 6 days 16 hours ago) and read 6843 times:

Thanks Mark and OA260

Quoting OA260 (Reply 9):
Quoting SIN7 (Thread starter):
Another 2 hour Dealy due to missing pax. Their bags got off loaded

- Amazing after this delay people still manage to miss the flight!

I'm not impressed with how MH handled this delay, quite poor IMHO.

What I heard was that they got fed up and flew on a earlier flight to LHR.
It's amazing how MH ground services account for the number of pax at the gatehold room. MH did'nt know these pax went on the LHR flight, but we pax knew about it with our conversation with each other.

Thank goodness most of the pax were Germans . . . They were pretty upset about it but very cool. Can't imagine pax who are out-spoken, brash, demanding, ones that go on and on about their rights and English speaking Asians behaving snooty and upperty showing off how good language ability harressing the staff.

Quoting OA260 (Reply 9):
pain about the delay but you just have to get along with it and make the best out of a bad situation.

Oh yes . . . try to get the most of the meal vouchers and enjoyed the free bedroom. If only I had the room with a view . . .

Happy holidays and a wonderful 2008.
More travels ya


User currently offlineCxyvr From Canada, joined Dec 2007, 11 posts, RR: 0
Reply 11, posted (6 years 10 months 6 days 16 hours ago) and read 6833 times:

Excellent Trip Report. Too bad that Malaysian Airlines does not fly into YVR.
I really would like to try their service.

Happy Holidays!


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 12, posted (6 years 9 months 1 week 1 day 2 hours ago) and read 6190 times:

Great report with all the details about the delay. What a shame how the ground staff replied to your requests - but what an amazing cabin crew!


PH



Nothing's worse than flying the same reg twice!
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