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SQ Flight Report: To HAN In Business Class (Pics!)  
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Posted (6 years 8 months 5 days 1 hour ago) and read 18848 times:

SQ188
Singapore to Hanoi
9V-SRN (2 class regional configuration 777-200)
Flying time 2hrs 50min
STD 1435 STA1700


Here's another trip report about Hanoi... and no, I wasn't on a secret rendezvous in Hanoi with Ryanair

By sheer coincidence, Ryan had completed his Hanoi soiree just as I was about to embark on mine. I'm sure many of you would have read about his experiences on Tiger and Pacific and learnt a thing or two about Hanoi is as a holiday destination. This report will therefore not be dwelling on my experiences in Hanoi as Ryan has already done such a great job introducing Hanoi to all of you; but on my thoughts and observations on SQ's regional business class product.

It has been a hectic year for me at work, which unfortunately didn't quite translate to as many business trips as I would have liked. I missed the days when I was embarking on trips every month of the year. Nonetheless, 2007 was coming to a close and work didn't seem to let up as it usually would during the holiday season. I was yearning for a short break from work, just to get out of the office, go to some not so far away destination to eat, sleep and relax...

I was also desperate to clear my remaining annual leave from 2006 or risk forfeiting it altogether. It was a case of having too much leave, but nowhere to go. With just a couple of weeks before the end of the year, I made a last minute decision to deplete my Krisflyer miles by booking myself on flights to any SQ destination that still had seats available. Alas, my initial choices of Osaka, Shanghai and Hong Kong offered no seats on the days that I could travel. After much searching, I settled on Hanoi, a city that I had already visited for twice this year, but never really got a chance to experience due to the fact that I was only there for less than 3 days during those previous work visits.

I chanced upon SQ188, the new twice-weekly service complementing SQ's existing daily morning flights to Hanoi, while searching for redemption flights online. Compared to the popular daily SQ176, which was often fully booked as its schedule offered business travelers an early start in Hanoi giving them a full day's worth of meetings thereafter; redeeming my miles on SQ188 was a breeze. With my flights confirmed on SQ188 and SQ175 to and from Hanoi, miles deducted from the system, and the various taxes charged to my credit card, I went on to select my seats for both sectors.

It was at this point that I noticed that SQ188 was literally empty! I was keeping my fingers crossed that I would be the only passenger onboard, so that I could experience truly personalized service by the famed Singapore Girls! I also took the opportunity to try out SQ's "Book the Cook" service and settled on the Slipper Lobster Thermidore for my main. I had heard so much about it in other forums and was looking forward to trying it! Unfortunately, I later realized that it was to be a culinary experience not quite worth writing home about...more about that later.

CHECK IN:

I hopped into a cab and arrived at Changi Airport Terminal 2 in just 20min. Traffic was light on the expressway just after noon, and for once, I had some quiet time in the cab without the usual chatter by bored cab drivers.


On the Tampines Expressway heading towards Changi

The airport was decked out in Christmas decorations in the weeks leading to Christmas. The decorations were subtle and tasteful, and in my opinion a stark contrast to the glaring and loud Christmas decorations seen along the overcrowded stretch of Orchard Road at this time of the year. Changi has always been my favorite airport. Having seen and been through so many airports around the world, I have to say that the only other airport that comes close to Changi in terms of ease of getting around, efficiency of immigration/security and retail experience is Seoul Incheon. Size isn't always important, and some airports in the region and in the west have become so huge that catching a connection has become a downright pain and inconvenience to passengers. I hope with 3 terminals fully operational in January 2008, Changi doesn't become utterly disorganized and confusing, like the older hubs in Frankfurt and London.




Only 4 business class counters were opened for check in during Changi's so called off peak hour. The queues at the counters were growing and despite being only the 3rd person in line, I had to wait almost 10 min before I was served. It took less than 2 min before my bags were tagged and sent down the carousel. Other than having a well-worn blue carpet to welcome you at the counter, the whole experience did not differ much from what I was used to at the economy class counters. No super enthusiastic check in staff or extra smiles to speak of.



A380 mega posters can be seen throughout the terminal building

THE WEAKEST LINK - SKL:

I was in the Silver Kris lounge (SKL) less than 5 min after check in and immigration, yes that is how efficient Changi is. A premium services officer welcomed me as I entered the reception area of the lounge and directed me to the left towards SQ's windowless Business Class lounge. What's so special about SQ's home based lounge? Nothing at all! In fact, I was struck by how old and outdated the whole area looked. While I agree that dimness of the lounge exuded a warm and cozy ambience, it badly needed new furniture and a major overhaul! Think CX and Virgin Atlantic's home-base lounges and you'll understand what a disgrace the SKL has become.


SKL smoking room


The aquarium - a little passe no?

As it was lunch time, a limited selection of hot and cold food was served. Not having had breakfast, and completely famished, I helped myself to the buffet spread. Nothing exciting here, no satay (only in first class section), no ice cream either!


Fried Indian snack, stewed chicken and fried lemon chicken.

Assorted cheese and pudding.

Tropical fruits.

I had completely forgotten that I would be having lunch onboard my flight, and felt completely stuffed and a little drowsy when it was time to board my flight! I decided to walk off my drowsiness by taking a slow stroll to my gate at F58 and was pleasantly greeted with this view!


The A380 in between flights after arriving from SYD.

I wasn't the only one enjoying the view of this 'monster'

THE BUSINESS CLASS EXPERIENCE:

Boarding was called just as I entered the gatehold room. It was packed with Singaporean holiday makers and looked like economy was going to be at least 80% full. No crew was at door 1L to welcome passengers onboard even after boarding had commenced. As I entered the aircraft, Leading Stewardess (LSS) Lilian, who at that point was busy chatting with other crew members rushed forward to greet me and showed me to my seat at 15A. In the meantime, Inflight Service Supervisor (IFS) Wee suddenly appeared from economy class, dashed to the mic and hastily announced "cabin crew, passengers boarding now, to your stations please"

It's been quite a while (ok, major understatement of the year) since my last business class (called Raffles Class previously) flight with SQ. I observed that the service had become less personalized since then. While the crew used to personally hand you the menu and noise cancellation headphones once you settled down in your seat, these items are now placed in the seat pocket in front of you before you board. For a relatively empty cabin, I would have expected the crew to take the opportunity to personalize the service even more.


A380 inspired menu cover.

Noise cancellation headphones that were amazingly effective and provided excellent sound quality.

Leading Steward (LS) Tan came round to check if I was well settled in.

'We have just 3 passengers booked on business class today. Going to be a rather empty cabin. So just let me know if you need anything during the flight'

'Great, thanks. There is only 2 of us right now, so we're waiting for 1 more? ' I asked.

'Yes but I think maybe it will be just the 2 of you, er .. the other passenger has not checked in yet, er .. maybe he won't be showing up, so later on, you can sit anywhere you want if you're not satisfied with the seat'

'No worries, I am fine here. Thanks '


Hot towels followed by a selection of reading material were offered moments later. Welcome drink orders were taken shortly after.

'What would you like to drink Mr SQ772? ' LS Tan asked

'What do you have? ' I enquired

'Er .. anything you like'

'Such as? ' half tempted to pick a complicated cocktail from the menu.

'Er.. we have orange juice, er..apple juice and a range of alcoholic drinks ' hmm.. I guess he decided that it was not worth opening a bottle of champagne for just 2 passengers.

'Ok, I will have the orange juice please' I replied since I am not into alcoholic drinks and felt that it was best not to waste a perfectly good bottle of champagne on me. LS Tan returned with my drink order shortly.



9VSRN is one of the 'newer' regional B772s in SQ's fleet. Having been delivered in the early 2000s. it had the regional Ultimo seats that came with Givenchy designed seat covers and also AVOD inflight entertainment system in all cabins.










TAKE OFF:

Push back was on time and the standard safety video was screened. With only 1 central screen in the front of the cabin, I found it difficult to view the video clearly from where I was seated - due to the brightness of the cabin. It was also a hassle to take out my personal TV screen from its receptacle for a video that I have seen a hundred times as I would have to store it again prior to take off. I drifted off just as the FA in the video read her lines.. 'Please watch the safety video presentation even if you may have seen it before ' ... I've become so familiar with this video that I have more or less memorized her lines.

IFS Wee then came around to introduce himself to the 2 passengers in the cabin after the safety video and asked that we let him know if there's anything we needed during the flight. This was followed by LSS Lilian to take our after take-off drink order and to confirm that I had ordered their "Book the Cook" option. I opted for the mix of the month - Tropical Sparkle





View of Terminals 2 and 3 and the massive A380

View of Terminal 1

Heading towards Malaysian airspace.

The seat belt signs were pinged off once the aircraft leveled off and the 2 leading crew swung into their usual action. My Tropical Sparkle was served. According to the menu, it was a refreshing-yet-fruity blend of lime cordial and 7-up, with orange & tomato juice. I fully agree with the part about refreshing. It was delicious. There were a whole lot more non-alcoholic mixes according to the menu, and I was really tempted to try all of them. But having just had a full lunch in the lounge, and feeling terribly bloated by now, I had to reserve some space for the 2nd lunch that I was about to have onboard.. Perhaps on my return flight I would.


Tropical Sparkle - really colorful

A packet of mixed nuts came with my drink

NOT QUITE PICTURE PERFECT:

LSS Lilian came around to collect my empty glass and asked if I would like another glass of Tropical Sparkle.



It was also at this time that I noticed LSS Lilian still wearing the slip-on shoes (she wore them throughout the flight) that crew had to wear for take off and landing - a new measure after those flimsy slippers came flying off the girls' feet when SQ006 crashed soon after take-off in 2000. Is it common on regional flights for crew not to change into their traditional SQ slippers after take off?

As much as it made for an imperfect image of the Singapore Girl, I do believe it is a hassle for the girls to alternate between those shoes and slippers during the different stages of the flight. Being a Singapore Girl is certainly not the easiest job around... especially when the company places such a serious stance on how they should look and behave in front of passengers. For one, the girls must change their shoes/slippers in the galley or lavatory, away from prying eyes. I have seen the poor girls scurrying to change into their slip-on shoes in the galley at the last minute before finding the cabinet to store their slippers and rushing to their landing positions as the aircraft was on its final approach for landing. This happened on a number of flights for the simple reason that they were too pre-occupied attending to passengers' needs and securing the cabin before landing. It doesn't help too that the crew must never be seen running down the aisles or looking flustered in front of passengers, or worse, making squeaky noises as they suck bits of food from between their teeth!!!!

I sometimes wonder if these girls ever wished they were flying with some US or some low cost carrier where they didn't have to pay too much attention to things like these?!

LUNCH IS SERVED:

LSS Lilian came by and laid out the tablecloth on my table before she proceeded to place my appetizer before me. LS Tan followed closely behind with the bread basket.


Garlic bread and roll (A range of olive oil was offered for those who preferred a healthier alternative to butter).

Standard tray presentation

Appetizer - smoked salmon with mashed potatoes and walnut salad.

As per SQ standards, all glasses, plates were placed such that the Raffles Class logos were facing me. It's this attention to little details that makes SQ stand out from its competition. While the Raffles Class name has since been removed from all SQ marketing material and hardware such as boarding passes, menu covers and signages, the Travelers Palm logo was still evident on all the business class serviceware onboard the aircraft. I'm assuming that this product update is currently in its transition phase, and SQ will soon replace these old serviceware with the new 'logoless' ones that are currently used on the A380 and 773ER flights?

My slipper lobster thermidore was served next. Well, I was surprised at how small the slipper lobster looked. It had just about 4 tiny morsels of lobster meat, while bits of mushroom filled the rest of the shell. I didn't recall ordering vegetarian thermidore... The saffron rice was also too oily for my liking while the asparagus was a little overcooked. The main was a total disappointment. The whole idea of pre-ordering my main was to avoid any nasty surprises in the event that the onboard menu did not appeal to you. On hindsight I should have either opted for the 6oz beef steak or stuck with the mains that were served on this flight.



The 6oz beef steak. I was told the meat was juicy, tender and tasted really good.

Dessert, a cheese plate, and a selection of seasonal fruits were offered after the main.


Dessert - Green tea jelly with red beans. Do not let the hideous looking jelly fool you; it actually tasted really great. Not too sweet and just the way I like it. However, it may appeal more to Asian taste buds that are used to the soft, mushy texture of boiled red beans.

The banana was over-ripe, and half of it was inedible. LS Lilian must have noticed the half eaten banana when she cleared my table later on, but made no effort to offer me an alternative.


Cheese plate - standard fare.

I ended my meal with a cup of tea and some pralines.



While LSS Lilian and LS Tan did no wrong throughout the flight, I had expected more from them for the basic reasons that this was Singapore Airlines, not just any carrier; and secondly, there were only two passengers onboard with a crew/passenger ratio of 1:1! The inflight service on this flight was friendly, efficient but definitely not outstanding. But that's what I've come to expect from any leading Asian carrier.

I sensed that the crew were simply going through their motions, they offered what was available, ensured that your glass was always filled, but never going beyond expectations or caring enough to check if everything was ok, or offering to change my fruit when she noticed that it was over-ripe and had turned brown and that I had left most of it untouched. I would have expected just a little bit more from an LSS and more so because this was business class on Singapore Airlines.

In contrast, I was on a domestic run on Jet Airways earlier this year. Noticing that I had left most of my meal untouched, the FA looked concerned and asked me if the meal wasn't to my liking and if she could offer me something else. And that was in a packed Y class cabin!

REST OF THE FLIGHT:

Feeling completely stuffed after 2 consecutive lunches, I reclined my seat and caught the movie "Hair Spray" on my personal TV.






My seat in recline mode. Not lie flat, but comfortable enough for a short flight.


The crew consistently came round the cabin to check that I had my glass filled.



A visit to the lavatory - L'Occitane toiletries

Linen towels to dry your hands with. It seems a great waste to dispose of these linen towels into the waste bin after use. I wonder if SQ actually cleans them and recycles them for use on other flights?

All too soon, the captain came on the air to inform us about the weather condition in Hanoi, time check, and how far we were from Hanoi. This signaled the start of descent, the end of my flight, and the start of my vacation.

We touched down in misty Hanoi 20 minutes ahead of schedule and I was the first person out of the aircraft, the first person to clear immigration. Unfortunately, that was where the efficiency ended. Despite being the first to arrive at the baggage carousel, it was another 10 minutes before the first bag appeared. None of the first 20 bags had priority tags on them, meaning that they had probably unloaded the Y class baggage containers before the priority containers. This would have been a serious 'malpractice' under SQ's ground services guidelines; but I suppose rules don't always apply in Vietnam.

Half an hour after arrival, I was in a taxi on my way to the hotel, cruising on streets where traffic rules were almost non-existent; where motorbikes, pedestrians and cars seemed to have the right of way all the time; and where sounding one's horn was a means to tell everyone on the road to "get the f*@&#*g hell out of my way!!!"...

Welcome to Hanoi.

Here are some pictures from my stay in this exotic city.







Ratings:

Check in: 7/10
For the fact that the agent was performing her duties at snail's pace. Other than that, there was the usual greeting, and at least a forced smile whenever we interacted.

Lounge: 4/10
So whose fault is it? Changi Airport for not allocating lounge space with windows to airlines? Or SQ for not implementing clever interior designs that made the best of what was available?

Cabin: 8.5/10
Clean and well maintained with soothing colors. Comfortable enough for flights up to 6 hours. Anything more than that should have at least a lie flat Spacebed! Then again, think of all the Y class passengers who have to endure 13 hr flights in cramped, sit-up-straight economy class seats.

Crew: 7/10
The main differentiator between the various classes of travel is the hardware and level of personalized service. I cannot fault the crew because they did their job. However, the level of friendliness, efficiency and service that I got was no different from what I have been experiencing in Y class anyway. Apart from the seat, meal and being addressed by my name, I didn't quite get the feeling that I was in business class on an airline that has renowned service that even other airlines talked about...

Meal: 7/10
Disappointing main course, over-riped fruits. Lobster Thermidore is way over-rated.

I hope you enjoyed this flight report. A report of my return flight will be uploaded in a couple of days time. In meantime, your comments and critiques are welcomed as usual.

[Edited 2007-12-22 14:44:06]


There's always a better way to fly...
20 replies: All unread, jump to last
 
User currently offlineOA260 From Ireland, joined Nov 2006, 26909 posts, RR: 58
Reply 1, posted (6 years 8 months 5 days ago) and read 18825 times:

Very nice TR and pics. Its amazing how old the J class cabin looks now compared to the 77W and A380 ones !! Still the overall experience still looks veyr good.

Thanks for sharing

OA260


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4753 posts, RR: 26
Reply 2, posted (6 years 8 months 4 days 15 hours ago) and read 18196 times:

Thanks for an alternative insight into a SIN-HAN flight. You just made me miss hanoi even more...

Quoting SQ772 (Thread starter):
THE WEAKEST LINK - SKL:

How apt. I have mentioned time and time again about how mediocre the home-based SKL is and I agree 100% with you about everything.

Quoting SQ772 (Thread starter):
The aquarium - a little passe no?

I am sure some PSC/SIA scholar thought about that and he in turn got $20 in reward for a WITS Project well implemented.

Quoting SQ772 (Thread starter):
Leading Steward (LS) Tan came round to check if I was well settled in.

There you go, personalised service for you! Hahahaha... I thought LS Tan couild have been more sincere about his drink selection when he offered. It seems to me he was just asking for the sake of asking and was like "Oh shit... now he REALLY wants to order something I have to make in the galley..."

Quoting SQ772 (Thread starter):
9VSRN is one of the 'newer' regional B772s in SQ's fleet.

Memories... It has been 5 yrs since I have been on board a 9V-SR#. I flew on it in First Class between SIN-KUL although they just changed the headrest covers to "FC" ones. That being said, I wonder why do they deploy this aircraft type to HAN while they fly the 9V-SV#s to SGN (SpaceBeds equipped)?

Quoting SQ772 (Thread starter):
I've become so familiar with this video that I have more or less memorized her lines.

Hahahahah... That makes 2 of us. But I have to say that this video is waaaaaay better than the old one, don't you think? Except for the fact that the captain at the end was my Flying College in charge... urgh... FLASHBACK!

Quoting SQ772 (Thread starter):
I sometimes wonder if these girls ever wished they were flying with some US or some low cost carrier where they didn't have to pay too much attention to things like these?!

Remeber the good old days circa 1994 when SQ first started to fly to JFK? It was a code share with Delta and we had DL FAs on the flight. The night and day comparison could not have been more obvious because the DL FAs looked so out of place among the svelt and properly poised SQ Girls.

Quoting SQ772 (Thread starter):
Well, I was surprised at how small the slipper lobster looked. It had just about 4 tiny morsels of lobster meat, while bits of mushroom filled the rest of the shell. I didn't recall ordering vegetarian thermidore...

LOL... As much as I would like to lament about the missed opportunity for my last Lobster Thermidor meal on the 777-300ER, I guess after reading about your experience it was just as well I could not order it in time.

Quoting SQ772 (Thread starter):
I sensed that the crew were simply going through their motions, they offered what was available, ensured that your glass was always filled, but never going beyond expectations or caring enough to check if everything was ok, or offering to change my fruit when she noticed that it was over-ripe and had turned brown and that I had left most of it untouched. I would have expected just a little bit more from an LSS and more so because this was business class on Singapore Airlines.

Fly MAS the next time round. But not to HAN because they fly the measely 737-400 there...



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 3, posted (6 years 8 months 4 days 12 hours ago) and read 18081 times:

Great trip report with some fantastic pictures. I was a little surprised to read that with such a light load the F/A's did not go the extra mile for you guys in the Business Class cabin. Heck they even try on Northwest and Continental if the flights are lightly loaded. I have always thought about using "book the cook" if I ever end up on SQ in the future, thanks for changing my mind!

Quoting Ryanair!!! (Reply 2):
Remeber the good old days circa 1994 when SQ first started to fly to JFK? It was a code share with Delta and we had DL FAs on the flight. The night and day comparison could not have been more obvious because the DL FAs looked so out of place among the svelt and properly poised SQ Girls.

What??? I flew SIN-AMS-JFK in 1994 and never saw a single DL F/A anywhere. How long did this experiment last at SQ? However I do vividly remember a number of Delta F/A's on my numerous Swissair flights across the Atlantic and they certainly stood out like a sore thumb!

On a side note, the AMS-JFK portion of that SQ flight back in 1994 had some of the best cabin crew I have ever experienced on any airline! SQ F/A's were truly amazing back in those days and I still remember this particular set as being better than the norm.

SR 103


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 4, posted (6 years 8 months 4 days 8 hours ago) and read 17928 times:

Quoting Ryanair!!! (Reply 2):
There you go, personalised service for you! Hahahaha... I thought LS Tan couild have been more sincere about his drink selection when he offered. It seems to me he was just asking for the sake of asking and was like "Oh shit... now he REALLY wants to order something I have to make in the galley..."

Maybe he thought that I was a seasoned, well traveled business class traveler and should know exactly what drinks I could order... gosh, did I just blow my cover to him?!! Wow!

Quoting Ryanair!!! (Reply 2):
I am sure some PSC/SIA scholar thought about that and he in turn got $20 in reward for a WITS Project well implemented.

Wow, $20??? That's way too much! A $20 reward only goes to ideas that saves the company millions of dollars annually. An aquarium that consumes electricity and requires frequent maintenance... I'll bet he/she received $2 thereabouts... And it's precisely because of these measly rewards that I never bothered to contribute to WITS when I was with them. My brain cells are worth much more than that!

Quoting SR 103 (Reply 3):
Great trip report with some fantastic pictures. I was a little surprised to read that with such a light load the F/A's did not go the extra mile for you guys in the Business Class cabin. Heck they even try on Northwest and Continental if the flights are lightly loaded. I have always thought about using "book the cook" if I ever end up on SQ in the future, thanks for changing my mind!

Thanks for your compliment. It wasn't bad service at all to say the least, just felt that they should have tried to do more with such a light load. For NW and CO FAs to even try, that's already a big step forward (Ok, that's just my perception, and I know having flown on NW or CO much more than me, you'd disagree)

Well, the 6oz beef was apparently quite good, so I wouldn't generalize that way about the BTC service.

Quoting SR 103 (Reply 3):
What??? I flew SIN-AMS-JFK in 1994 and never saw a single DL F/A anywhere.

Heheh... I couldn't resist this... those DL FAs may have figured that the Singapore Girls would do the job for them anyway... so they retired to the crew rest area immediately after they boarded the aircraft? Sorry just kidding... I'm sure there was a darn good reason for their disappearing act.

Quoting SR 103 (Reply 3):
However I do vividly remember a number of Delta F/A's on my numerous Swissair flights across the Atlantic and they certainly stood out like a sore thumb!

In what way?

[Edited 2007-12-23 07:48:05]


There's always a better way to fly...
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 5, posted (6 years 8 months 4 days 7 hours ago) and read 17867 times:

NICE one pal!
Always love your pics and more insights from SQ point of view.

Quoting SQ772 (Thread starter):
No super enthusiastic check in staff or extra smiles to speak of

SATS staff is a hit and miss also. Sometimes you get really nice ones. But most of the time indifferent. Just getting the job done. I don't know, bit it seems like a problem with Singapore workers now? Even in HK the Giodarno sales staff are have better service standards than our SATS staff.

Quoting SQ772 (Thread starter):
a limited selection of hot and cold food was served

As Ryanair and both of you said - the weakest link.
The food offered was bad. I used to oversee the supply of meals to SKL. The problem at SKL was that everyone there who choose the menu think they are the smartest and professional foodie. Gawd !! Some chefs really want to murder them (SKL Execs) in how they design their menu. Mostly, it was was they (SKL Execs) like to eat and not what their customers want (maybe 20%).

Quoting SQ772 (Thread starter):
completely forgotten that I would be having lunch onboard my flight

How can you !!

Quoting SQ772 (Thread starter):
service had become less personalized since then. While the crew used to personally hand you the menu and noise cancellation headphones once you settled down in your seat, these items are now placed in the seat pocket in front of you before you board. For a relatively empty cabin, I would have expected the crew to take the opportunity to personalize the service even more.

Maybe there has been a change in the cabin crew service Standard Procedures, You see, every year our FA get spoilt (many have maids at home), so procedures are effectively change - my foot! They are just made to accommodate our spoilt generation of girls (not all - there are still gems around, but many Singaporean girls).
Remember the Snack Box? I was told that it was given out to pax to that crew can cut down the drink service.

Quoting SQ772 (Thread starter):
sometimes wonder if these girls ever wished they were flying with some US or some low cost carrier where they didn't have to pay too much attention to things like these?!

Nah, i don't think so. Many of the Ah Lians still like to use the kebaya.

Quoting SQ772 (Thread starter):
I was surprised at how small the slipper lobster looked. It had just about 4 tiny morsels of lobster meat, while bits of mushroom filled the rest of the shell. I didn't recall ordering vegetarian thermidore... The saffron rice was also too oily for my liking while the asparagus was a little overcooked. The main was a total disappointment.

It has always been the case at SATS Catering. The BTC is always problematic. SQ is always fuming mad.
Again I attribute it to the indifference of the cooks (again, the Singapore worker). Many don't have the pride and and don't show off their job professionalism.
BTW, since the slipper lobster meal was bad, you took the beef one too?

Quoting SQ772 (Thread starter):
The banana was over-ripe,

This banana must have slipped by the prep cook who assembled the fruit basket; the catering officer picking up the basket, the loading officer and the FA. All showing the boh-chap (can't be bothered) work attitude.

Quoting SQ772 (Thread starter):
crew were simply going through their motions, they offered what was available, ensured that your glass was always filled, but never going beyond expectations or caring enough to check if everything was ok, or offering to change my fruit when she noticed that it was over-ripe and had turned brown and that I had left most of it untouched. I would have expected just a little bit more from an LSS and more so because this was business class on Singapore Airlines.

In contrast, I was on a domestic run on Jet Airways earlier this year. Noticing that I had left most of my meal untouched, the FA looked concerned and asked me if the meal wasn't to my liking and if she could offer me something else. And that was in a packed Y class cabin!

This is sad for SQ.
This reminded me of my MH flight in EY. The MH FA did the same as what you mentioned on Jet Airways. When a pax did not finish the meal, she would ask if the meal was alright. On my MH flight, seeing I was Asian, the FA even asked me if I wanted to reserve the nasi lemak for breakfast (2nd meal service) when collecting my dinner tray (1st service) - this was in EY cabin !!!. Kudos to MH !! These are the little touches that makes an outstanding service. Sigh . . . this again the Singapore work attitude. As long it's not prescribed in the manual, it can't be done.

Thanks for the TR, really enjoyed it.


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 6, posted (6 years 8 months 4 days 6 hours ago) and read 17836 times:

Quoting SIN7 (Reply 5):
Quoting SQ772 (Thread starter):
completely forgotten that I would be having lunch onboard my flight

How can you !!

Noticed the size of my tummy lately?

Quoting SIN7 (Reply 5):
Maybe there has been a change in the cabin crew service Standard Procedures, You see, every year our FA get spoilt (many have maids at home), so procedures are effectively change - my foot! They are just made to accommodate our spoilt generation of girls (not all - there are still gems around, but many Singaporean girls).
Remember the Snack Box? I was told that it was given out to pax to that crew can cut down the drink service.

Ah yes, I remember the story about the FA who couldn't bring herself to serve the passenger who was on the flight to MNL because that very passenger was her maid at home in Singapore!

Quoting SIN7 (Reply 5):
Many of the Ah Lians still like to use the kebaya.

Use the kebaya? For what? Foreplay??

Quoting SQ772 (Thread starter):
Linen towels to dry your hands with. It seems a great waste to dispose of these linen towels into the waste bin after use. I wonder if SQ actually cleans them and recycles them for use on other flights?

I was actually hoping that you could answer this particular question of mine... any insights?

What you said about Singaporeans' nonchalance is very true. Our service standards have dipped so low recently that I wonder how we can ever be competitive. If everyone in the value chain at SQ chooses to close one eye to issues, I really don't know what SQ will become in say 10 years time.

PS: The 6oz steak belonged to the other passenger. You think the crew would have changed my main if she couldn't even be bothered to change my banana?? (hmm... that sentence didn't turn out quite right did it?)

[Edited 2007-12-23 09:05:13]


There's always a better way to fly...
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8527 posts, RR: 54
Reply 7, posted (6 years 8 months 4 days 3 hours ago) and read 17758 times:
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Great report and a nice set of pix, especially the Hanoi ones.

Your comments about the lounge are interesting, given this is SQ's home base, you would naturally expect SQ to have a world class lounge.

The lobster looked quite unimpressive, a contrast to the steak which looked pretty decent by comparison.

Quoting OA260 (Reply 1):
Its amazing how old the J class cabin looks now compared to the 77W and A380 ones !!

- Very true.

Thanks again, look forward to the return report.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 8, posted (6 years 8 months 3 days 16 hours ago) and read 17516 times:



Quoting SQ772 (Reply 6):
Quoting SQ772 (Thread starter):
Linen towels to dry your hands with. It seems a great waste to dispose of these linen towels into the waste bin after use. I wonder if SQ actually cleans them and recycles them for use on other flights?

I was actually hoping that you could answer this particular question of mine... any insights?

Hmmm, I'm not too sure on this.
At the IFCA trade shows I went (sometime ago), some suppliers of inflight towels (Racket Inflight Tableware, Wecovi and Celeste - think they have their company website) informed that the good quality ones can be recyled. The really thin cotton ones get trashed. However, it's all up to the airline's green policy. What SQ does . . . hmmm . . . quite interesting . . . give me time and maybe I can get some info from inside sources.


Quoting SQ772 (Reply 4):
PS: The 6oz steak belonged to the other passenger. You think the crew would have changed my main if she couldn't even be bothered to change my banana?? (hmm... that sentence didn't turn out quite right did it?)

Well, with your charm I think she would. SQ never decline a request by custmer. It's somewhere in their handbook.
So, if it's in black and white, there's a possibilty ya?

About your fruit, she didn't bother about the Asian pax banana  rotfl 


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 9, posted (6 years 8 months 3 days 14 hours ago) and read 17460 times:



Quoting BA319-131 (Reply 7):
Your comments about the lounge are interesting, given this is SQ's home base, you would naturally expect SQ to have a world class lounge.

That has been the common grouse among SQ's premium passengers, especially those who have experienced CX's lounges.

Quoting SIN7 (Reply 8):
give me time and maybe I can get some info from inside sources.

Thanks man.

Quoting SIN7 (Reply 8):
About your fruit, she didn't bother about the Asian pax banana

It was a Del Monte... not those u get from the market...  Yeah sure



There's always a better way to fly...
User currently offlineAg92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 10, posted (6 years 8 months 3 days 13 hours ago) and read 17433 times:



Quoting SQ772 (Thread starter):
I had some quiet time in the cab without the usual chatter by bored cab drivers.

Interesting, I always start a small conversation. Some people have been on the road for over 10 hours.

Quoting SQ772 (Thread starter):
View of Terminals 2 and 3 and the massive A380

Quite surprised they had the Malaysian Airlines (I think) on F31 (I think). So on a three gate bridge, only ONE is used?

Quoting SQ772 (Thread starter):
A packet of mixed nuts came with my drink

The cheap nuts found on Business Class on SQ

Quoting SIN7 (Reply 5):
Many don't have the pride and and don't show off their job professionalism.

I think thats very true in Singapore. Doesn't like everyone complain about how little money they earn?

Quoting SQ772 (Reply 6):
Ah yes, I remember the story about the FA who couldn't bring herself to serve the passenger who was on the flight to MNL because that very passenger was her maid at home in Singapore!

I suppose she was traveling on PAL, rather than SQ. If it was SQ than one lucky maid


Excellent TR. Was this a three class service or two class?


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 11, posted (6 years 8 months 3 days 11 hours ago) and read 17368 times:



Quoting Ag92 (Reply 10):
Interesting, I always start a small conversation. Some people have been on the road for over 10 hours.

Well, I usually leave it to the taxi drivers to decide if they want a chat or not... some may have been on the road for over 10 hours and prefer not to talk.

Quoting Ag92 (Reply 10):
Quite surprised they had the Malaysian Airlines (I think) on F31 (I think). So on a three gate bridge, only ONE is used?

The MH 737 was parked at F30. With the A380 now in service, F31 is kinda 'reserved' for that aircraft.

Quoting Ag92 (Reply 10):
I suppose she was traveling on PAL, rather than SQ. If it was SQ than one lucky maid

I believe there was a time (mid 90s?) when PAL was at the verge of bankruptcy and temporarily suspended all their flights to SIN. SQ was the only airline operating the MNL route out of Singapore.

Quoting Ag92 (Reply 10):
I think thats very true in Singapore. Doesn't like everyone complain about how little money they earn?

I think that boils down to having passion for one's job. Does every Indian feel that they are overpaid?



There's always a better way to fly...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4753 posts, RR: 26
Reply 12, posted (6 years 8 months 3 days 6 hours ago) and read 17237 times:



Quoting Ag92 (Reply 10):
I suppose she was traveling on PAL, rather than SQ. If it was SQ than one lucky maid



Quoting SQ772 (Reply 11):
I believe there was a time (mid 90s?) when PAL was at the verge of bankruptcy and temporarily suspended all their flights to SIN. SQ was the only airline operating the MNL route out of Singapore.

Sometimes for the ease of travel arrangements, especially if our maids are only going home for the holidays, my parents would put them on SQ. Back in the hey days, PAL weren't the most reliable with news of bankruptcy and flight delays et al. Sometimes even flying SQ didn't help us one bit.

During the Flor Contemplacion fiasco, Philippines severed all ties with Singapore and our maid was stuck in Manila for over a month because ALL flights were cancelled.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineB747forever From Sweden, joined May 2007, 17063 posts, RR: 10
Reply 13, posted (6 years 8 months 3 days 6 hours ago) and read 17229 times:

Really good TR,

The pics are really good.

Seems that you had a pretty good experience with SQ

Quoting Ag92 (Reply 10):
Was this a three class service or two class?

Two class!!!



Thank you for sharing

B747forever.



Work Hard, Fly Right
User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 14, posted (6 years 7 months 4 weeks 9 hours ago) and read 16650 times:



Quoting SQ772 (Thread starter):
felt that it was best not to waste a perfectly good bottle of champagne on me.

Perhaps the service might have seemed friendlier with some decent fizz inside you, Mr SQ772, instead of the dreary Tropical Sparkle! The cheese plate seems very poorly presented and as for that banana...

Most interesting report and excellent pictures as usual, plus the sighting of those trainers again!

I look forward to reading your return trip after you have recovered from your adventures in Hanoi and do so hope it was a better return flight for you.



My soul is in the sky...
User currently offlineNorcal773 From United States of America, joined Feb 2007, 1447 posts, RR: 12
Reply 15, posted (6 years 7 months 2 weeks 6 days 21 hours ago) and read 16029 times:

Great TR SQ772 and you flew on a plane describing your username. I gotta say though that I am currently putting together a TR on my recent SFO-SIN-MNL flight and your pictures in SIN look awfully similar to mine. I have to agree with you regarding the SKL in SIN, it doesn't come close to SQ's standards. What's even worse is at 8AM in the morning you'll be hard pressed to find a chair to sit on coz it's normally packed.

Quoting SQ772 (Thread starter):
I have to say that the only other airport that comes close to Changi in terms of ease of getting around, efficiency of immigration/security and retail experience is Seoul Incheon.

Right on, I couldn't agree more. My two favorite airports in the world.

Quoting Door5Right (Reply 14):
Perhaps the service might have seemed friendlier with some decent fizz inside you, Mr SQ772, instead of the dreary Tropical Sparkle!

Ahh, this coming from Mr Fizz himself! I gotta say that I ask for the Fizz coz it reminds me of Mr Door5Right. Hahaa.

Quoting Door5Right (Reply 14):
plus the sighting of those trainers again!

LOL, you and Jacobin777 have something against trainers. I caught a lot of flack from you guys on my last TR because of my trainers. I gotta say though that Mr. SQ772 does need a new pair of trainers.



If you're going through hell, keep going
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 16, posted (6 years 7 months 2 weeks 4 days 8 hours ago) and read 15500 times:

Thanks all for the kind compliments... I do love playing with my camera alot whenever I travel...

Quoting Door5Right (Reply 14):
Perhaps the service might have seemed friendlier with some decent fizz inside you

And risk feeling ill and missing the J class service that wasn't quite worth bragging about?  Wink

Quoting Door5Right (Reply 14):
I look forward to reading your return trip after you have recovered from your adventures in Hanoi and do so hope it was a better return flight for you.

The return flight was actually worse...sloppy service, forgetful and disorganized crew... and I'm concerned that uploading a report on that would tarnish SQ's image... Wink

Quoting Door5Right (Reply 14):
plus the sighting of those trainers again!



Quoting Norcal773 (Reply 15):
Great TR SQ772 and you flew on a plane describing your username. I gotta say though that I am currently putting together a TR on my recent SFO-SIN-MNL flight and your pictures in SIN look awfully similar to mine. I have to agree with you regarding the SKL in SIN, it doesn't come close to SQ's standards. What's even worse is at 8AM in the morning you'll be hard pressed to find a chair to sit on coz it's normally packed.

With one of the largest 777 fleet in the world, it's no wonder that I fly on a plane that describes my username 9 out of 10 times  Smile
I'm also looking forward to your next TR, and doing a comparison of your SIN photos and mine...
One of the reasons why I picked the afternoon flight to Hanoi instead of the morning flight was so that I could enjoy a peaceful afternoon in the SKL.

Quoting Norcal773 (Reply 15):
I gotta say though that Mr. SQ772 does need a new pair of trainers.

Ok, not the most photogenic pair of trainers around.... but what can you expect of something that I got for just US$10 from a street stall in Shanghai??  Wink It's really comfy though....



There's always a better way to fly...
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4753 posts, RR: 26
Reply 17, posted (6 years 7 months 1 week 5 days 13 hours ago) and read 14954 times:



Quoting SQ772 (Reply 16):
The return flight was actually worse...sloppy service, forgetful and disorganized crew... and I'm concerned that uploading a report on that would tarnish SQ's image...

What are you waiting for? An invite? Go and write the report already!...

Quoting SQ772 (Reply 16):
Ok, not the most photogenic pair of trainers around.... but what can you expect of something that I got for just US$10 from a street stall in Shanghai??

Hmm... I would just kept quiet and said it was bought from the PUMA Boutique in Beverly Hills. Hahaha...



Welcome to my starry one world alliance, a team in the sky!
User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 18, posted (6 years 7 months 1 week 5 days 12 hours ago) and read 14908 times:



Quoting Door5Right (Reply 14):
US$10 from a street stall in Shanghai

 Wow! $10 trainers in Business Class from you of all people, Mr SQ772!

Perhaps the service crew thought you were more Y than J class...try nice smart pair of proper shoes next time!  Wink



My soul is in the sky...
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 19, posted (6 years 7 months 1 week 5 days 11 hours ago) and read 14850 times:



Quoting Ryanair!!! (Reply 17):
Hmm... I would just kept quiet and said it was bought from the PUMA Boutique in Beverly Hills. Hahaha...



Quoting Door5Right (Reply 18):
$10 trainers in Business Class from you of all people, Mr SQ772!

A shoe is a shoe is a shoe... they're there to get you from point A to B in comfort... gee.. I'm beginning to speak like US based a.netters!!  Wink

Quoting Door5Right (Reply 18):
Perhaps the service crew thought you were more Y than J class...try nice smart pair of proper shoes next time! Wink

Yes... next time I will put on my US$11 sandles from...erm... some expensive shop in Beverly Hills...  Smile



There's always a better way to fly...
User currently offlinePhileet92 From United States of America, joined Jul 2006, 303 posts, RR: 0
Reply 20, posted (6 years 7 months 1 week 3 days 21 hours ago) and read 14479 times:

thanks for the report. really like the pictures

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