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SIN-HKG-SIN In SQ Business  
User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Posted (6 years 8 months 1 week 1 day 10 hours ago) and read 11525 times:

Introduction
I'm back with my 4th TR, yet another one on SQ. The year end holidays have come around (now almost over!) and my family decided to go to Hong Kong for the 2nd time in 3 years for our annual holiday. Because I had some school commitments, I was to join my family in HK, which meant my second time flying alone. I persuaded my father to redeem a J class ticket rather than Y, so I would have more 'respect' in the event of something going wrong. I deliberately chose SQ866 for the outbound and SQ1 for the return, I prefer the Spacebeds on the 744 over the regional 777s. The 77W would have been the best option, but for J only unrestricted upgrades are allowed (meaning double the amount of points required).

24 November 2007 SQ866
A/C type: Boeing 747-412
Reg: 9V-SPB
Seat: 17K
Scheduled Dep Time: 1330
Actual Dep Time: 1332
Dep Gate: F50
Scheduled Arr Time 1715
Actual Arr Time: 1710
Arr Gate: 29

Check-in
For once, I could leave the house early for a flight. My brother sent me to the airport and I proceeded to SQ's Business class counters to check-in. The check-in lady was polite and smiled occasionally. She even asked if it I was ok travel alone (I'm 17 and look small for my age), to which I replied in the affirmative. My boarding pass was handed to me, seat 17K, which I had requested. IMO, 17A and K are the best seats on SQ's 744s. They're upper deck emergency row (plenty of legroom) and window. I only checked 1 bag, which weighed a surprisingly hefty 8kg (maybe the airlines rig their scales???), so check-in was quickly done with. Overall it was a typical Changi level of service.

Immigration, Lounge and Boarding
Having a biometric passport really makes clearing immigration even faster at Changi. There's never a queue at the automated immigration clearance and as long as the machine scans the thumbprint properly, it's pretty quick. I made my to the SKL with slightly less than an hour to kill before boarding commenced at 1300. When my travelling with my family, we normally use the F side of SKL (thanks to my father's Solitaire status), unfortunately I'd to have to settle for the J section this time. I've complained many times about the F section of the SKL, but the J side is even worse. It's bigger, but it has a smaller selection of food. Especially at a 'non-peak' period like then, the amount of food and the service isn't quite up to scratch. There were only 4 hot dishes available. I helped myself to some food and plenty of water, knowing full well that I'd be having lunch on the plane later. If it's possible to get bored in a lounge, I managed it that day (and also later in HKG). By 1300, I was impatient to board and made my way to F50. There were already long queues for security by the time I got to the gate. Supposedly, there was a line for premium pax but evidently someone forgot to tell the staff who were doing the screening about it. At least, there was dedicated line for boarding. I boarded 9V-SPB, already annoyed with the way the day was going. I found my seat and waited quietly and impatiently in the hot cabin of the 744. A welcome drink was offered, juice as usual, as well as hot towels, reading materials and the menu. Finally at 1332, we pushed back and began a long taxi to 02C for takeoff.

http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3600.jpg
9V-SPB awaiting the full load of pax
http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3609.jpg
climbing out of Changi

The flight
With no other traffic ahead, we turned onto 02C and took off immediately. We climbed steadily for a couple of minutes, before making a slight right turn. Earlier, the captain had announced that due to a tropical storm, we would be flying inland of Vietnam, instead of the normal route over the South China Sea. A post-takeoff drink was offered and orders for lunch were taken. For starter, there was hot smoked salmon with anchovy-garlic flavoured creamy dressing. There were 4 choices for the main course:

Ah Yat's style onion infused baked chicken with superior light soya sauce, seasonal vegetables and fried rice.
(exclusively created by Yeung Koon Yat of Forum Restaurant, Hong Kong)

Seared beef fillet in red wine sauce with spinach, carrot and mushroom

Char Siew and wanton noodle soup

Baked crusted Chilean bass with white wine sauce, broccolini, cherry tomatoes and pea mash

Dessert was lemon and lime sorbet with fruits salad, followed by the usual cheese board and fruit.

http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3610.jpg
starter
http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3611.jpg
main course
http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3612.jpg
dessert

When flying J on SQ, I've been tempted to use the 'Book the Cook' service. However, I've since decided to adopt a "see what the airline dares to serve" policy. Judging by feedback I've heard about the "Book the Cook", it's proven to be a sound policy thus far. I chose the bass for lunch and was not disappointed. The fish was fresh and nicely baked with a crisp outside. I dislike peas, but surprisingly the pea mash was excellent. It didn't really taste like peas, was well seasoned and skilfully mashed. Dessert was excellent as well. I asked for a cup of Early Grey tea to wash down my meal, this was duly delivered. I then asked for more sugar, this however never materialised. A small lapse in service by the crew, but a lapse nonetheless.

http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3613.jpg
cruising at 41000ft

Normally, I don't have issues with the WISEMEN system, but this time something extremely annoying occurred. Every time I switched the mode from INT (interactive) to VID and than back to INT, the stupid thing would reset itself. I gave up trying to figure the thing out and resolved myself not to change anything. Other than this, the rest of the flight passed pleasantly, despite the near-constant turbulent weather.

http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3614.jpg
cabin as we began our descent

We began our approach into HKIA at 1635. The descent was smooth and at 1710 we touched down gently on 07L. We docked at gate 29, with a QR A346 (A7-AGA) for company on the right. This was my 3rd visit to HKIA, so I was familiar with the layout, and in any case, there's plenty of signage for lost pax. I cleared immigration and collected my bag pretty quickly (the walk from the gate could well have taken longer), and made my way out to meet my father.

http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3617.jpg
Braking on 07L
http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3626.jpg
beautiful sunset as we taxi to the gate
http://i36.photobucket.com/albums/e21/joelsim/SQ866/DSC_3636.jpg
QR A346 A7-AGA parked next to us

Ratings
I've decided to add this to my TRs, I think it gives a better gauge of the experience.

Check-in: 7.5/10
The lady was polite enough and quick about the task, though not exactly very friendly.

Lounge and Boarding: 5/10
The SKL....well I think the less said the better. I just hope has got something good under renovation in T3. Boarding wasn't the best experience either, long queues and the missing priority security queue, despite the sign.

Service: 7/10
Average by SQ's standards. They didn't really do anything wrong, with the exception of the non-appearing extra packets of sugar. Small issue, but small lapses like this make a lot of difference. They did their jobs, but that was all they did and unlike some other crews, lack the personalised touch. (This is judged against my previous experiences in SQ J)

Meal: 9/10
Excellent as usual. Been very fortunate, haven't really had a bad meal on SQ in recent memory. (This would change)

Arrival: 9/10
HKIA is extremely efficient and easy to navigate, despite it's size. It's no wonder it constantly gives Changi a run for its money.

The IFE problem was another issue on this flight, so overall not the best experience on SQ. A final score of 69%, calculated form the above ratings (with an adjustment made for the buggy IFE).

28 November 2007 SQ001
A/c type: Boeing 747-400
Reg: 9V-SPM
Seat: 17K
Scheduled Dep Time: 0800
Actual Dep Time 0900
Dep Gate: 25
Scheduled Arr Time 1150
Actual Arr Time 1220
Arr Gate: E3 (I think)

Check-in
Just to have the Spacebed, I had to force myself to wake up at the unearthly hour of 5am to catch SQ1. Again, I would be flying alone, the rest of the family would fly back from Shenzhen the next day. My dad and I left the hotel and went to the Kowloon Airport Express station. The great thing about departing from HKG is that if you take the Airport Express, you can check-in your bags at the train station, thus eliminating the hassle of lugging bags on and off the train. 2 bags this time, combined weight of 16kg. Where did the added 8kg come from? Souvenirs? Not exactly. The 2nd bag contained some 8kg of dried Hong Kong noodles. I was glad to be rid of the bags. Naturally, I was seated in 17K once again.

Immigration and Lounge
We got to the airport early at about 6.30. There was hardly any pax at that time of the morning, so clearing immigration was quick. Yet again, I found myself in a windowless SQ lounge with plenty of time to kill. The standard and quantity of food available was not any worse than at the SKL in Changi. If anything, it served to highlight how lacking the SKL is. I ate quite a bit at the lounge ( and what a good decision it turned it to be), caught with the happenings in Singapore with the help of some back issues of The Straits Times and basically waited. Around 7, streams of transit pax began to fill up the lounge. The flight had been delayed to 8.15, 15min was irrelevant, at least that's what I thought. How wrong I was. By 7.40, there was still no boarding call made, and this for a departure originally scheduled for 0800. Bored once again, I decided to do a little spotting before making my way to the gate. I stuck my boarding pass and passport in my back pocket, or so I thought.

http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0223.jpg
9V-SPM parked at gate 25

Boarding (Where's my boarding pass???!!!!)
I made my way to gate 25, only to be greeted by long lines of pax waiting to board. That's right, at 8am pax are still waiting! to board. There was even a queue for premium pax. I paid a visit to the toilet and came out, reaching into my back pocket as I walked. "Hmm, passport's there, but where's the boarding pass?" I checked once again and absolutely panicked. "Holy S&%@ ! Where's the bloody thing?" I scrambled round the gate area, hoping that the boarding pass fell out somewhere around. A quick scan told me that I'd run out of luck. It took me a while to calm down and think logically. The obvious thing would be to approach the ground staff and report the loss and get a replacement. I barged my way to the counter next to the gate and explained the situation. A brief look of annoyance crossed the lady's face as I talked. Or was it just my imagination? Perhaps she thought I'm some clumsy teen idiot who shouldn't be flying. Her demeanour appeared to change slightly when she realised I was in Business. She quickly printed out a new boarding pass ad led me to the gate. She held on to the boarding pass during the short walk (maybe she thought I would somehow lose it in the 5m between the counter and gate). She separated the boarding pass and gave the section that airline keeps to the staff on duty, thus allowing me to skip the queues. Well at least some good came out of losing the boarding pass.

I boarded the waiting 9V-SPM and settled into my seat without any further drama. The usual welcome drink, menu, reading materials etc are offered. Finally as we seem to be all set to go, this fat guy boards. When I say fat, I really mean fat. Like if this were AF Y, he'd have been made to buy 2 seats. Now, you'd think someone who's flying in SQ J would know the alphabet (even if English isn't his 1st language) and be able to match an A to an A, K to K...you get the idea. Oh no, not this guy. He stops at row 17, looks left, looks right, check the seat numbers and finally says to me: "I think you're sitting in my seat" I was expecting this, so I readily and politely reply: "Most certainly not." He starts going on about how he was promised an emergency row window seat etc. And he talks real loud, so by now he had the attention of everyone in rows 17 and 18. Finally a crew member arrives to resolve the situation, which has irritated several pax already. Where was he sitting? 17A. The only empty seat left on the upper deck. There's real intelligence for you. Finally at 0835 we pushed back and made a long taxi to 07L for departure. It was a busy time, so we were no.5 in the queue for takeoff. During this time, while we slowly progressed forward, the crew took orders for the post-takeoff drink. After that was done, I could hear them talking in the galley. When you're 4 rows away from the galley and can still hear the crew talking, you know they're talking loudly. Now, the crew have every right to talk among themselves, but they could have shown a little more professionalism, they especially ought to watch it with the Singlish. It doesn't sound very refined does it, all the "lah" and "lor" and etc.

http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0226.jpg
CX A333 next to us
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0230.jpg
This NW 744 is one of the many planes we passed while taxiing
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0238.jpg
turning onto runway 07L for takeoff
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0243.jpg
Passing a full house at HKIA as we climb out
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_2887.jpg
legroom at emergency row (photo taken from earlier trip)
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_2919.jpg
seat control

The Flight
Finally at 0900, we accelerate down 07L and climb into the smoggy HK air. We made a few turns to get on course for SIN, a direct route over the South China Sea this time. My post-takeoff drink, a glass of soya bean drink was delivered. It was the most disgusting soya bean drink I have ever drank. Next time, I'm sticking to the coffee shops in Singapore. The orders for breakfast had been taken earlier on the ground in HKG. Breakfast started off with fruits and cereal or yoghurt. 3 choices for main course were offered:

Selection of dim sum

Pork sausage with warm salad of potatoes, mushrooms, tomato and bacon

Egg frittata with mushroom, sautéed potato and cherry tomatoes

I chose the egg frittata, and regretted it. Normally I don't take egg-anything on planes (except egg noodles) and the one time I ignore my policy, I get taught a hard lesson. It was absolutely terrible. No taste at all. My seatmate had ordered the same thing and both of us were vigorously sprinkling salt and pepper on our food. Worst meal I've ever had on SQ.

http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0247.jpg
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0249.jpg
fruits and cereal to start with
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0250.jpg
Horrible main course

Once again, the WISEMEN acted up. Same problem as on the outbound leg. I've never encountered this issue prior to this trip, be it WISEMEN 2000 (non-AVOD), WISEMEN 3000 (AVOD) or eX2 (this one has it's share of problems, but that's another story). The IFE didn't bother too much this time anyway, I simply wanted to get some sleep. I'd been up over 5h by the time breakfast was finished. Unfortunately, Mr. Big and Loud (the guy in 17A) just had to talk loudly every time a crew member tried to communicate with him. Irritating, thank heavens for the noise cancelling headphones.

Speaking of the crew, I commented earlier on the lack of 'refinement'. I began to think they were overdoing it. It was the worst case of Fake Western Accent-itis I've ever encountered. I only wish I have some audio recordings for you guys to listen to. I can't fathom why some Singapore Girls insist on putting on an accent. Does it add to the service? I don't think so. There are ways to appear refined without resorting to such behaviour. I was tempted to tell them to just speak to me like normal a Singaporean, but I hastily dismissed that idea. I shuddered to think what the result of that request would be. I noticed however, it's usually the junior stewardesses that are struck by the "disease", I seldom see the stewards or the more senior crew members put on the accent.

The rest of flight passed smoothly with much less turbulence than on the outbound sector. I managed to sleep rather peacefully for awhile, the disturbance of Mr. Big and Loud notwithstanding.

http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0253.jpg
cruising at FL380

We began our descent into Changi at around 1145. We overflew Changi, made an end round over Indonesian airspace on approach for runway 02L. I chatted with the chief steward who was sitting in the jump seat opposite. We talked about the flying patterns of SQ cabin crew and the change in minimum age for pilots to join SQ. At 1220, 30min late, we touched down on Changi runway 02L. I breezed my way through immigration, thanks again to my biometric passport and reached the belt before the bags came out. Surprisingly, the bags took a rather long time to come out, I probably stood there for about 10min, about 20-25min after we parked at the gate. The long amount of time taken was odd, considering it was a non-peak period, very few flights to handle. Perhaps few flights=few staff?

http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0259.jpg
almsot there....passing a company 744F just before touchdown
http://i36.photobucket.com/albums/e21/joelsim/SQ1/DSC_0261.jpg
braking on runway 02L

Finally the bags came out and I made my way out, only to be stopped by customs officials. Evidently I fit the stereotypical profile of someone carrying contraband: young male travelling alone. Well, I hoped they had a good time looking at the contents through the scanner. Hmm, maybe the 8kg of noodles looked like snakes? Or maybe explosive fuse? I got to the taxi queue, another surprise, no taxis! A short wait and finally taxis appeared. Guess that's the way things work during non-peak timings.

Ratings

Check-in: 10/10
Excellent, the staff was very friendly and no hassle at all.

Lounge and Boarding: 8/10
The lounge is pretty decent for an overseas station, as far as SQ's lounges go. Small, but food and service is comparable to the SKL in Changi. Can't say much about the boarding process, was pretty easy for me (once I got the boarding pass replaced of course!), but it'd probably have been a real pain if I had to stand in line like everyone else.

Service: 7.5/10
Slightly better this time, a bit more personalised. They did jobs pretty well, so no real complaints. I might though, have given a higher rating if not for the whole fake accent thing.

Meal: 6.5/10
Disastrous. The soya bean was disgusting, the main course barely edible. The cereal and fruits saved it, but then again you can't really go wrong with those can you?

Arrival: 7/10
Not the usual Changi standard.

The IFE and delay costs more points, so a final score of 73% after factoring in those two issues. Far from the being the best experience on SQ. I've no doubt it's still better than many other airlines, but this 2 flights were simply not up to the normal SQ Business standards. My expectations of SQ, I must admit, are quite high. But my judgement is based on my personal experience in SQ J, (which number 12 flights in 6 years now) and that of my father, who flies SQ F or J an average of at least once per month. It's a sound enough foundation upon which I base my judgements on SQ.

Thanks for reading this TR and I hope you enjoyed it. As always, comments, criticisms and suggestions are welcome.

19 replies: All unread, jump to last
 
User currently offlineZKSUJ From New Zealand, joined May 2004, 7092 posts, RR: 12
Reply 1, posted (6 years 8 months 1 week 1 day 9 hours ago) and read 11376 times:

Nice TR

Quoting 9VSWA (Thread starter):
. I might though, have given a higher rating if not for the whole fake accent thing.

I know what you mean, Ive heard quite a few SQ girls trying to put on a fake accent. It sound ridiculous and very OFF IMO. They end up sounding like nothing western at all which is what some of them try to portray. I've had a crew member trying to put on the NZ accent, and you just cant understand her at all, might as well be speaking French. (literally can't undersatnd her).


User currently onlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 2, posted (6 years 8 months 1 week 1 day 5 hours ago) and read 11039 times:



Quoting 9VSWA (Thread starter):
I deliberately chose SQ866 for the outbound and SQ1 for the return, I prefer the Spacebeds on the 744 over the regional 777s. The 77W would have been the best option, but for J only unrestricted upgrades are allowed (meaning double the amount of points required).

For what it is worth, the 77W SQ861/862 is good for a novelty. But stick the the Spacebeds. I had a sore back from sitting on those super-wide seats! Fly the 77W long haul for the flat bed but definitely not the short hop to HKG.

Quoting 9VSWA (Thread starter):
There's never a queue at the automated immigration clearance and as long as the machine scans the thumbprint properly, it's pretty quick

Hahahaha... this reminds me of the numerous incidents I have been stuck in between. After scanning my passport, I get enlosed and my thumb print scan fails. The immigration officers almost always mysteriously disappear at that point leaving me there like a fool.

Quoting 9VSWA (Thread starter):
unfortunately I'd to have to settle for the J section this time. I've complained many times about the F section of the SKL, but the J side is even worse. It's bigger, but it has a smaller selection of food. Especially at a 'non-peak' period like then, the amount of food and the service isn't quite up to scratch.

Yes, yes, yes... We have all heard the gripes about SKL in T2. Believe you me, I have brought this up on the forum since I joined airliners.net in 2002 and even back then, it was waaaaaaaaaay lacking already compared to their closest (geographically speaking) competitor up north's awesome lounge. The one in T3 is nothing surprising because it will look pretty much like TG's in Suvarnabhumi. STILL, anything is better than what they have now.

Quoting 9VSWA (Thread starter):
Baked crusted Chilean bass with white wine sauce, broccolini, cherry tomatoes and pea mash

I had this for the main on my flight back from HKG on the 77W. Exquisite... I, like you, do not like to have fish in planes because I have this believe that the lack of humidity sucks away the moisture faster than any other meats. But I have been proven wrong time and time again that this is not true. Anyway, I loved the bass because it just melted in my mouth.... Oooooh salivating....

Quoting 9VSWA (Thread starter):
They did their jobs, but that was all they did and unlike some other crews, lack the personalised touch. (This is judged against my previous experiences in SQ J)

When you fly SQ P/J/YCL enough, you would realise that this is norm. Once in a while you get a great flight (like mine on the 77W) and the rest are pretty blah. This is the scary truth, it is a Singaporean way of doing things! Do for the sake of doing, toil with no passion. But there are some SQ gems out there among the femm-bots.

Quoting 9VSWA (Thread starter):
Not exactly. The 2nd bag contained some 8kg of dried Hong Kong noodles.

What is it with these HK dried noodles? My grandma made me bring her back some. Even arranged for my relatives there to meet me at the hotel. BUT that being said, it wasn't so heavy like 8kg! Christ that must have been A LOT of noodles because the packaging is very light! I had a taste of it and honestly, I didn't think it was worth all that trouble. Dan dan mian...

Quoting 9VSWA (Thread starter):
A brief look of annoyance crossed the lady's face as I talked. Or was it just my imagination? Perhaps she thought I'm some clumsy teen idiot who shouldn't be flying. Her demeanour appeared to change slightly when she realised I was in Business. She quickly printed out a new boarding pass ad led me to the gate. She held on to the boarding pass during the short walk (maybe she thought I would somehow lose it in the 5m between the counter and gate).

He he he... It helps indeed flying in JCL for cases like these. She probably pushed you to board the plane before you started losing anymore things, like yourself!

Quoting 9VSWA (Thread starter):
And he talks real loud, so by now he had the attention of everyone in rows 17 and 18.

I hate people like that. Every race will have a representation. They tend to be people who have had their way all their lives, or the newly rich. Passengers who are used to flying JCL will be the quiet ones. That being said, most passengers in this part of the cabin would have their tickets paid for by their company anyway so they tend to think that it is their right to be there. But there is always a dignified way to travel and being loud isn't it.

Quoting 9VSWA (Thread starter):
Now, the crew have every right to talk among themselves, but they could have shown a little more professionalism, they especially ought to watch it with the Singlish. It doesn't sound very refined does it, all the "lah" and "lor" and etc.



Quoting 9VSWA (Thread starter):
I began to think they were overdoing it. It was the worst case of Fake Western Accent-itis I've ever encountered. I only wish I have some audio recordings for you guys to listen to. I can't fathom why some Singapore Girls insist on putting on an accent.

Looks like that part of the rule book asking the crew to reduce galley idle chatter to a minumum wasn't complied to. Refined or not it is subjective. In fact, I would prefer the crew to yak to me in Singlish rather than some mid-Atlantic-sub-Oceanic English accent. I would prefer for them to be natural. You'd be surprised even the Tiger Girls (I mean Airways, not the beer aunties) slang their hearts out during announcements too. And they have been trained by.... you guessed it!

Quoting 9VSWA (Thread starter):
I chose the egg frittata, and regretted it.

Hmm... the frittata has always been given a thumbs down. Make a mental note of it and do not order it again!

Great report... You are one lucky SOB to be able to fly JCL while in school. I started flying up front for the first time in 1985 when I was a mere 11 years old. Back then, I didn't know what the heck was "Business Class" all about. After that experience it was YCL all the way until I started to work.... When I finally got the chance again to "turn left" at a 2-fingered aerobridge, I almost pee in my pants when I was welcomed on board an A330 of an MAS First Class cabin... I was 25 by then...



Welcome to my starry one world alliance, a team in the sky!
User currently offlineAA767LOVER From Hong Kong, joined Aug 2007, 607 posts, RR: 0
Reply 3, posted (6 years 8 months 1 week 1 day 5 hours ago) and read 11021 times:
Support Airliners.net - become a First Class Member!

There must have been a bad storm in HK. NW would not be there that early in HK lor ( Big grin  Big grin ). It usually leaves HKG at about 0815, having overnighted from LAX and NRT (arriving at 2200 the previous night).

Great to see that silver sexy bird from NW there.

Your trip report was good and gives people an idea of SQ's service. Seldom do I hear the main courses for SQ being horrible, but it's really depending on each person's taste. You may not like it, while others do. Your chilean bass looked nice, but dang! It' was soooo small! I would have ordred another! The sorbet was a lame excuse for dessert.

Glad you enjoyed SQ. Too expensive for me, though.



J.I. Tsui, American Advantage Member, United Mileage Plus (Premier)
User currently offlineAg92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 4, posted (6 years 8 months 1 week 1 day ago) and read 10693 times:

Good trip report. For the emergency exit seats, are the PTV in the armrest?

User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Reply 5, posted (6 years 8 months 1 week 23 hours ago) and read 10616 times:

Thanks everyone for stopping by and all your comments are appreciated as always.

Quoting Ryanair!!! (Reply 2):
I had a sore back from sitting on those super-wide seats! Fly the 77W long haul for the flat bed but definitely not the short hop to HKG.

Ah Mr. Ryan, always nice to read your critique of the TR. I can empathise with you over the sore back, I got it too when I flew the 77W from CDG.

Quoting Ryanair!!! (Reply 2):
When you fly SQ P/J/YCL enough, you would realise that this is norm. Once in a while you get a great flight (like mine on the 77W) and the rest are pretty blah. This is the scary truth, it is a Singaporean way of doing things! Do for the sake of doing, toil with no passion. But there are some SQ gems out there among the femm-bots.

No arguments from me here. i think it's rather hit and miss with the SQ crew nowadays. I had a really wonderful crew flying back from SYD in Oct, very friendly and all. That were definitely some gems on that flight.

Quoting Ryanair!!! (Reply 2):
Great report... You are one lucky SOB to be able to fly JCL while in school. I started flying up front for the first time in 1985 when I was a mere 11 years old. Back then, I didn't know what the heck was "Business Class" all about. After that experience it was YCL all the way until I started to work.... When I finally got the chance again to "turn left" at a 2-fingered aerobridge, I almost pee in my pants when I was welcomed on board an A330 of an MAS First Class cabin... I was 25 by then...

Believe me, everytime I get a J class boarding pass, I thank my lucky stars that my dad flies enough to have a healthy reserve of points to upgrade/redeem. No F yet unfortunately, guess that will have to wait till I can actually afford it myself.

Thanks for stopping by once again, I really enjoy reading your comments.

Quoting AA767LOVER (Reply 3):
There must have been a bad storm in HK

Strangely, the weather was fine. Whatever the reason, the NW must have been running very late as well. It was around 8.40 by the time we taxied past.


User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Reply 6, posted (6 years 8 months 1 week 23 hours ago) and read 10583 times:



Quoting Ag92 (Reply 4):
are the PTV in the armrest?

The PTV is stowed between and just in front of the seats. They fold inwards to rest against a divider of sorts. Unfortunately I don't have photo to show it, so I hope the description makes sense.


User currently offlineTreeny From United Kingdom, joined Dec 2005, 319 posts, RR: 0
Reply 7, posted (6 years 8 months 1 week 19 hours ago) and read 10425 times:



Quoting 9VSWA (Thread starter):
maybe the airlines rig their scales???),

Hi There nice trip report and a good read.

Your above comment actually caught my attention because I had actually wondered if it was the other way around. The last few flights I have taken I have been convinced that I was well over my limit only to find myself either below or 1 or 2 Kg over.

Now I cant explain why an airport would rig the scales either in favour or to work against the passenger but it is something that has caught my attention.

Take care mate and happy new year

Mark


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 8, posted (6 years 8 months 1 week 9 hours ago) and read 10107 times:
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Good report and photo's, thanks indeed.

Your comments about the Changi SKL ring true as a constant throught numerous reports here.

The meal service & choices to HKIA looked pretty decent, though the desert was a poor excuse/offering. By contrast, the return breakfast flights offerings were quite unimaginative, shame.

Look forward to more reports in the future.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Reply 9, posted (6 years 8 months 1 week 3 hours ago) and read 9916 times:



Quoting Treeny (Reply 7):
Now I cant explain why an airport would rig the scales

Actually that comment was meant to be a joke. I personally don't think airlines rig their scales, they have nothing to gain from doing such a thing, especially if they were to get caught rigging against passengers. Thanks for taking time to read and reply.

Quoting BA319-131 (Reply 8):

Thanks for the compliments.Have to agree with you about the food, I definitely expected more from SQ, considering the SQ1 route is one the airline's 'flagship' routes.


User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 10, posted (6 years 8 months 6 days 5 hours ago) and read 9547 times:

Great TR.
Thanks for sharing the pics.

You got the general rule about SQ meals right. Never get any eggy dish and aviod the Book the Cook.

Quoting 9VSWA (Reply 5):

Quoting Ryanair!!! (Reply 2):
Great report... You are one lucky SOB to be able to fly JCL while in school. I started flying up front for the first time in 1985 when I was a mere 11 years old. Back then, I didn't know what the heck was "Business Class" all about. After that experience it was YCL all the way until I started to work.... When I finally got the chance again to "turn left" at a 2-fingered aerobridge, I almost pee in my pants when I was welcomed on board an A330 of an MAS First Class cabin... I was 25 by then...

Believe me, everytime I get a J class boarding pass, I thank my lucky stars that my dad flies enough to have a healthy reserve of points to upgrade/redeem. No F yet unfortunately, guess that will have to wait till I can actually afford it myself.

You lucky ones . . . I was a JCL and PCL virgin till only when I started work and the company paid for it.

Quoting Ryanair!!! (Reply 2):
Quoting 9VSWA (Thread starter):
They did their jobs, but that was all they did and unlike some other crews, lack the personalised touch. (This is judged against my previous experiences in SQ J)

When you fly SQ P/J/YCL enough, you would realise that this is norm. Once in a while you get a great flight (like mine on the 77W) and the rest are pretty blah. This is the scary truth, it is a Singaporean way of doing things! Do for the sake of doing, toil with no passion. But there are some SQ gems out there among the femm-bots.

The problem with SQ's FA is that most take this as a temp 3 year job to see the world and they quit. They are not there to make it their career. Thus, their lack of passion for service and the extra-touch. They do get their basics right, but nothing more than that. Often FAs with more than 4 or 5 yrs in the jobs tend to be the better ones.


User currently offlineMIAspotter From Spain, joined Nov 2001, 2758 posts, RR: 25
Reply 11, posted (6 years 8 months 5 days 17 hours ago) and read 9354 times:

Nice TR! I always enjoy reading TR from Asian routes specially HKG since is on my list of must visit places!

Quoting 9VSWA (Thread starter):
I then asked for more sugar, this however never materialised. A small lapse in service by the crew, but a lapse nonetheless.



Quoting 9VSWA (Thread starter):
Normally, I don't have issues with the WISEMEN system, but this time something extremely annoying occurred. Every time I switched the mode from INT (interactive) to VID and than back to INT, the stupid thing would reset itself



Quoting 9VSWA (Thread starter):
Worst meal I've ever had on SQ.

Ohhh... Singapore_air will be very "Un-impressed" by your comments! Big grin

Did you enjoyed your stay in HKG?

MIAspotter



I think, therefore I don´t fly Ryanair.
User currently offlineB747forever From Sweden, joined May 2007, 17065 posts, RR: 10
Reply 12, posted (6 years 8 months 4 days 13 hours ago) and read 9162 times:

Great TR

The pics are really good.

Seems that you enjoyed your flights with SQ.

Really pity about the food. But otherwise the rest looked fine!!

Quoting 9VSWA (Thread starter):
She held on to the boarding pass during the short walk (maybe she thought I would somehow lose it in the 5m between the counter and gate)

LOL!!!



Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Reply 13, posted (6 years 8 months 4 days 13 hours ago) and read 9134 times:

Quoting SIN7 (Reply 10):
Often FAs with more than 4 or 5 yrs in the jobs tend to be the better ones.

That probably explains why the more senior staff tend to be a little more friendly and personal. You're probably right about how most of the FAs treat their job. Personally I think it's ok if they think it's just a 3 yr temp thing, but still they could show a little more enthusiasm on the job. Nonetheless thankfully it's still possible to find some real gems these days, rare as they may be.

Quoting MIAspotter (Reply 11):
Did you enjoyed your stay in HKG?

Certainly did. I always enjoy going to HK, really great place to visit. The food is usually cheap and good, the shopping is excellent as well. The service standards there have improved a lot over the last few years, nowadays the service staff are all smiley and polite, in the past they'd probably curse you or give a dirty look for walking in and not buying anything! The only bad thing is the air. On the outer islands like Lantau it's pretty ok, but in Kowloon and HK island the air quality is quite bad.

Thanks for reading everyone!

[Edited 2007-12-30 09:13:56]

User currently offline9V-SVA From Singapore, joined exactly 13 years ago today! , 1860 posts, RR: 8
Reply 14, posted (6 years 7 months 4 weeks 1 day 17 hours ago) and read 8653 times:

Well, you could have taken SQ865 back in the evening to enjoy the Spacebed. I still have gripes about the seat being difficult to operate, but well, it's a 5 year old product already.


9V-SVA | B772ER
User currently offline9VSWA From Singapore, joined Dec 2006, 59 posts, RR: 0
Reply 15, posted (6 years 7 months 4 weeks 1 day ago) and read 8397 times:



Quoting 9V-SVA (Reply 14):
could have taken SQ865

It was fully booked. I also have difficulties with the Spacebed's footrest, but overall I still prefer it to the regional J or the new J, but only for short flights like this.


User currently offlineNorcal773 From United States of America, joined Feb 2007, 1447 posts, RR: 12
Reply 16, posted (6 years 7 months 4 weeks 22 hours ago) and read 8367 times:

Great TR, very well writen and I enjoyed reading it coz it's simple and straight to the point. Is this the flight that continues on to SFO? I think the return is coz it's SQ 1 which is the the one from SFO. I've flown SQ J class 3 times on the 77W and I am convinced the spacebeds looks more confortable in the sitting position than the 'New Business class' on the 77W and A380. I find it hard to relax when sitting down but the bed is awesome.


If you're going through hell, keep going
User currently offlinePhileet92 From United States of America, joined Jul 2006, 303 posts, RR: 0
Reply 17, posted (6 years 7 months 2 weeks 4 days 3 hours ago) and read 7847 times:

great trip report. really nice pics.

User currently offlineBa777pilot From United States of America, joined Dec 2007, 49 posts, RR: 0
Reply 18, posted (6 years 6 months 2 weeks 2 days 13 hours ago) and read 7105 times:

if only all of SQ's business class seats were the same as the ones on their 77W and a380

but overall nice Report
nice pics

Ba777



N.S.
User currently offlineGkyip From United Kingdom, joined Apr 2006, 163 posts, RR: 0
Reply 19, posted (6 years 6 months 2 weeks 16 hours ago) and read 6716 times:
Support Airliners.net - become a First Class Member!

Nice trip report and great pics!

Have HK changed their runway operations now? It is usually arrivals off the northerly and departures off the southerly (apart from a few cargo flights which land on the southerly), but the past 2 times I've been there, I've departed off 07L. Or is it just that 07R was closed?

Gary



The strength of the turbulence is directly proportional to the temperature of your coffee
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