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Royal Jordanian, AMM-YUL  
User currently offlineOkees From Canada, joined Sep 2005, 424 posts, RR: 5
Posted (6 years 10 months 4 weeks 10 hours ago) and read 9939 times:

AMM-YUL
RJ 269
A340-200
Seat 17J
Scheduled departure 10:25 or 11:10 (depending on who you ask)
January 3, 08

So, a day before my flight, I go through a hard time figuring out what time the flight is. The schedule on my ticket is 11:10, but a friend of mine who was leaving Amman on the same flight has 10:25 printed on his ticket. Ironically, we both got our tickets from the same travel agent. We call the agent, and he confirms that the flight is scheduled at 11:10. To further confirm this, i call the Royal Jordanian office. I get a recording which, after 5 minutes tells me that the schedule is 10:25. I try hardly to talk to an agent at RJ to understand what's going on. After trying hard to talk to an agent, I finally do, and he tells me that the flight is scheduled at 11:10. I ask why others say its at 10:25, and he further tells me that the schedule changed about a month ago, and the other systems might not be updated. I call my friend and tell him what the deal is, and we both decide to go early to the airport just incase!

The next day, I wake up at 7, leave the house at 7:30 because my mom insists that i have to leave 3-4 hours before a flight. Upon arriving the airport, I see signs that indicate which destinations are served by which terminal, and north american flights leave from terminal 1. I go to terminal one, and try to check in from the crown class office (faster and more convenient). When i enter the office and present my passport, I am told that the flight to Montreal leaves from terminal 2, and that the flight leaves at 12:30. At this point, I am confused as hell! I go out to maim area of the terminal and look at the screen, i see that the flight to montreal is delayed to 12:30, but this is the best part, the scheduled time was 10:15! I start laughing because the whole issue is comical. I walk to terminal 2, anyone who has been to AMM will know that despite the small size of the airport, it is very annoying to walk with bags from a terminal to another.

Upon arriving terminal 2, i discover that the security check is not open, and the RJ check in desk is not open either. I have to wait for about 45 minutes till either opens. After a long wait, I finally go through and check in. Thanks to american express, i go to the lounge and avoid the incredibly annoying terminal. Boarding was supposedly at 11:45, and i was told that i would be called to board the flight from the lounge. At 11:50, i ask what's going on, the lady at the lounge's front desk tells me that boarding has not started. 2 minutes later i hear an urgent message "Last call for passengers flying on RJ 269 to Montreal." Last call? there was no first, second or third calls for there to be a last call! I run to the gate, and after passing through the final security check point, i see 200 or so people cluttered around the gate. No que, no organization, nothing. While "standing in line" i was thinking that RJ have 2 refurbished A340's with PTV's, and they have a total of 4 A340s. With a 50% chance of getting a refurbished plane, i was extra anxious to get in! Finally i'm in, old interior. Whatever, im hoping ill sleep.

At 13:15, flight takes off, 13:16 first person throws up, right across the aisle from me. Great start! Other than that, the flight was uneventful. No turbulence, food was good, service was good, entertainment sucked. Seat pitch was 34" which i particularly liked. Although the airline did a pretty decent job serving the people and offering a decent product, the public on board was not at all helpful. Everyone was coughing. I think at any one point you could hear 15 people coughing! Lots of people were yelling at the FA's, which were doing a good job. Went to the bathroom, someone threw up all over the sink and toilet. Then every once in a while, a wave of foul odor would slap you in the face! After 12 hours of flying, i wanted to leave the plane to get away from the smells and filth that filled up the cabin!

I think, if it wernt for the public on board, the flight would have been much more enjoyable.

I honestly dont know how to rate the flight, but thank God i made it to YUL sanely!


Okees


mobs jakis
16 replies: All unread, jump to last
 
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 1, posted (6 years 10 months 4 weeks 9 hours ago) and read 9841 times:

Hi there Omar,

Great effort. However, I suggest you take a read at how some trip reports are written before attempting you next one.

Indian IC 173: 23/SEP/07: BOM-MAA: Y Cabin
CI003 TPE-SFO In J
Back To My Roots: KLM World Business Class (pics)
These are some of the good ones with pictures. However, there are some which are without and that makes a good read as well! For instance...

Royal Jordanian: ORD-AMM-DEL, Never Again!
Singapore Airlines: LHR - SIN - SGN (1st Part)

What the readers crave for are details, details and more details. Out of 6 paragraphs you have written, only one paragraph of 10 sentences was dedicated to the flight. Write about the route, the food, the aircraft, your arrival experience etc....

Happy flying!  Smile

Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineRonerone From Jordan, joined Aug 2004, 1675 posts, RR: 53
Reply 2, posted (6 years 10 months 3 weeks 6 days 22 hours ago) and read 9392 times:

Nice TR! .. a lot on RJ lately!  Smile

Quoting Ryanair!!! (Reply 1):
Ryan

That's quite a harsh comment if i may.

In fact, i think the report wasn't bad at all. Yes we all love pictures and details, but i think the reporter here wanted to emphasize on the poor service offered by the ground handling at AMM, from ticketing, check-in, lounge, to boarding etc.


Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineB747forever From Sweden, joined May 2007, 17126 posts, RR: 10
Reply 3, posted (6 years 10 months 3 weeks 6 days 22 hours ago) and read 9360 times:



Quoting Ronerone (Reply 2):
In fact, i think the report wasn't bad at all. Yes we all love pictures and details, but i think the reporter here wanted to emphasize on the poor service offered by the ground handling at AMM, from ticketing, check-in, lounge, to boarding etc.

Agree with you!!

However it is a nice TR.



Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineMSYYZ From Canada, joined Oct 2005, 851 posts, RR: 8
Reply 4, posted (6 years 10 months 3 weeks 6 days 20 hours ago) and read 9293 times:

Quoting Okees (Thread starter):
Scheduled departure 10:25 or 11:10 (depending on who you ask)

That was funny  

Quoting Okees (Thread starter):
The schedule on my ticket is 11:10, but a friend of mine who was leaving Amman on the same flight has 10:25 printed on his ticket



Quoting Okees (Thread starter):
i call the Royal Jordanian office. I get a recording which, after 5 minutes tells me that the schedule is 10:25



Quoting Okees (Thread starter):
I finally do, and he tells me that the flight is scheduled at 11:10



Quoting Okees (Thread starter):
I am told that the flight to Montreal leaves from terminal 2



Quoting Okees (Thread starter):
and that the flight leaves at 12:30



Quoting Okees (Thread starter):
the scheduled time was 10:15! I



Quoting Okees (Thread starter):
At 11:50, i ask what's going on, the lady at the lounge's front desk tells me that boarding has not started



Quoting Okees (Thread starter):
2 minutes later i hear an urgent message "Last call for passengers flying on RJ 269 to Montreal



Quoting Okees (Thread starter):
i see 200 or so people cluttered around the gate. No que, no organization, nothing

Simply , unbelievable... A lot of negative T/R's on RJ lately .

Quoting Okees (Thread starter):
leave the house at 7:30 because my mom insists that i have to leave 3-4 hours before a flight

Moms are always right  

At least it is good to hear that the F/A's were doing their best and that food was good .

How was the load factor of the flight , what was the demographics of the passengers ? Mainly Middle Easterners ?

Glad you arrived safely to YUL  
And thanks a lot for sharing your experience...

[Edited 2008-01-05 07:16:10]


A346,A343,A342,A332,A333,A310,A300,AB6,A319,A320,A321,B741,B744,B777,B767,B732,B735,B727,B707,B757,MD80,F-70,E-170,B738
User currently offlineOkees From Canada, joined Sep 2005, 424 posts, RR: 5
Reply 5, posted (6 years 10 months 3 weeks 6 days 15 hours ago) and read 9045 times:



Quoting MSYYZ (Reply 4):
what was the demographics of the passengers ?

A lot of pakistanis going back from Hajj. Most were continuing to Detroit. Mostly Middle Easterners though, very few westerners.

Quoting Ryanair!!! (Reply 1):
Ryan

As much as i would have loved to add more details on the actual flight, it was extremely uneventful. I mean, it was so uneventful i didnt notice what movies were played, there was hardly any turbulence.

There are no standards when writing a trip report, therefore, i dont think that i should follow any guide lines. Thanks for the info though.

okees



mobs jakis
User currently offlineCO7e7 From United States of America, joined Dec 2004, 2849 posts, RR: 2
Reply 6, posted (6 years 10 months 3 weeks 6 days 15 hours ago) and read 8985 times:



Quoting MSYYZ (Reply 4):
Simply , unbelievable... A lot of negative T/R's on RJ lately .

I agree. Is it fair to assume that RJs ground services need serious improvement?

I read the previous RJ reports, and it sounds like they have some issues. What do you guys think?

Quoting Okees (Reply 5):
As much as i would have loved to add more details on the actual flight, it was extremely uneventful.

Did you happen to take any pictures by any chance?

Also, do you mind telling me how much you paid for your ticket? (feel free to IM me if you don't want to post it). I'm really curious as to how much cheaper/more expensive it is compared to other airlines.

Thanks


User currently offlineMSYYZ From Canada, joined Oct 2005, 851 posts, RR: 8
Reply 7, posted (6 years 10 months 3 weeks 6 days 13 hours ago) and read 8891 times:



Quoting CO7e7 (Reply 6):
I read the previous RJ reports, and it sounds like they have some issues. What do you guys think?

Some friends of mine flew LHR-AMM-LHR back in 2006 on the RJ A340 , and they gave me a very positive feedback on the Airline and their service and catering . It looks like all these negative issues rose after joining One World , how bizarre .

Quoting CO7e7 (Reply 6):
Also, do you mind telling me how much you paid for your ticket?

And the load factor , plz  Smile



A346,A343,A342,A332,A333,A310,A300,AB6,A319,A320,A321,B741,B744,B777,B767,B732,B735,B727,B707,B757,MD80,F-70,E-170,B738
User currently offlineQANTAS077 From Australia, joined Jan 2004, 5861 posts, RR: 39
Reply 8, posted (6 years 10 months 3 weeks 6 days 13 hours ago) and read 8824 times:



Quoting Ryanair!!! (Reply 1):
I suggest you take a read at how some trip reports are written before attempting you next one.

lol...since when has there been some kind of rule about the trip report you upload? leave the rules for us photographers that upload our shots here, not for trip reports.



a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineOkees From Canada, joined Sep 2005, 424 posts, RR: 5
Reply 9, posted (6 years 10 months 3 weeks 6 days 8 hours ago) and read 8718 times:

My ticket was a 6 month ticket so its more expensive than other tickets. I got mine for a little more than 1000JD, which is around 1400 USD. Compared to AF, which is 1500JD (around 2100 dollars), its much cheaper.

The flight was packed, and if i remember correctly, the travel agent told me the flight was fully booked till beginning of february. The flight continues to detroit, so it loads passengers to both destinations. A friend of my parents is a pilot for RJ, and he says that the route is successful.

In terms of overall service, i think that RJ is doing a fairly good job. The biggest problem they face is the ground crew at AMM. Jordanian authorities are upgrading AMM now, they will expand the terminal and modernise it, so hopefully with the upgrade, RJ will have their ground crew working more efficiently!



mobs jakis
User currently offlineOA260 From Ireland, joined Nov 2006, 27249 posts, RR: 60
Reply 10, posted (6 years 10 months 3 weeks 5 days 23 hours ago) and read 8560 times:



Quoting Okees (Reply 5):
There are no standards when writing a trip report, therefore, i dont think that i should follow any guide lines. Thanks for the info though.

 checkmark   checkmark 

Everyone has their own way of doing TR's . If they were all the same it would be boring. I would have loved to see some cabin and food photos just to get an idea of what they are like. Your write up tells alot about their service though!!!

Thanks for sharing

OA260


User currently offlineCO7e7 From United States of America, joined Dec 2004, 2849 posts, RR: 2
Reply 11, posted (6 years 10 months 3 weeks 5 days 23 hours ago) and read 8554 times:



Quoting Okees (Reply 9):
The biggest problem they face is the ground crew at AMM.

You're not the first one to say this. I really hope they can improve their service and quality.


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 12, posted (6 years 10 months 3 weeks 5 days 17 hours ago) and read 8439 times:
Support Airliners.net - become a First Class Member!

Interesting report, another bad RJ TR!! - What is going on over there?

Since RJ joined Oneworld, I would have expected to see an enhancement of service bot on the ground and in there air, surely OW has certain expectations over service levels?

Such a shame, they could be a really good niche player in their part of the world.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineFlyingAY From Finland, joined Jun 2007, 712 posts, RR: 0
Reply 13, posted (6 years 9 months 1 week 6 days 14 hours ago) and read 7379 times:

My experience on my FRA-AMM-BKK-AMM-FRA RJ flights were a bit similar. The flight was (according to my ticket) supposed to leave 16:05, but in reality left FRA 15:05! I was never notified about this, so it was really close and I almost missed my flight. The return flight was also changed, but that I checked beforehand from their BKK office by phone. I guess this was not the first time this happens, as their feedback card had a question "Was your flight rescheduled?" and following that: "Were you notified of the rescheduling?"

However, I though that the flights itself were great: enough legroom in Y, AVOD in the A320s, nice service and a choice of three different meals, which were mostly ok. The business class seats looked really nice - never seen such a comfy looking seat in an A320 before. The A310 did not have PTVs, but the interior had been recently completely renewed. Because of some strong headwind we also had to stop in DOH for refueling, which added an extra hour for our return flight.

AMM airport is not that great, but ok if you have a short connection. I had to spend 4 hours there in the middle of the night, so I ended up buying one of the two different pizzas in the Pizza Hut after finding that the other one of the 2 ATMs at the airport worked, as credit cards were not accepted at the Pizza Hut counter. The tables at the food court were dirty and full of old plates and no-one seemed very interested in cleaning them. According to the signs and announcements smoking was allowed only at the designated places, but basically people were smoking everywhere. The tax free section was nice and shiny though.

Like I said, the flights were good, but most of the stuff related to the flights (booking, check-in, scheduling, transiting in AMM) were not. RJ will get more new A320s and 787s, so I can imagine that the flights will get even better, but they'd better get their act together with all of the other stuff.


User currently offlineClassicLover From Ireland, joined Mar 2004, 4656 posts, RR: 23
Reply 14, posted (6 years 9 months 1 week 5 days 17 hours ago) and read 6990 times:



Quoting FlyingAY (Reply 13):
Like I said, the flights were good, but most of the stuff related to the flights (booking, check-in, scheduling, transiting in AMM) were not. RJ will get more new A320s and 787s, so I can imagine that the flights will get even better, but they'd better get their act together with all of the other stuff.

Weird, I had the complete opposite experience to everyone the week they joined oneworld - found the service in Crown Class to be impeccable. I'm flying them again in July (BUD-AMM-BKK and reverse) in Crown Class, so I'll make sure I send in a nice TR with pics.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineChristao17 From Thailand, joined Apr 2005, 942 posts, RR: 8
Reply 15, posted (6 years 8 months 3 weeks 3 hours ago) and read 6088 times:

Thanks for the report.

Quoting Okees (Thread starter):
After trying hard to talk to an agent, I finally do, and he tells me that the flight is scheduled at 11:10. I ask why others say its at 10:25

That's really strange. Maybe 10:25 was the boarding time for an 11:10 flight? You'd think it would be easier to get that kind of information.

Quoting Okees (Thread starter):
When i enter the office and present my passport, I am told that the flight to Montreal leaves from terminal 2, and that the flight leaves at 12:30.

Sounds like you had all sorts of frustrations on this trip with getting (or not getting) the right information.

Quoting Okees (Reply 5):
There are no standards when writing a trip report, therefore, i dont think that i should follow any guide lines. Thanks for the info though.

While there are no standards and no guidelines, feedback from people who are a.net members and read the reports is a useful way to gauge what readers enjoy in a report. Doesn't make it right or wrong, but it is a reflection of readers' sentiments.

I'd agree with Ryan that a little more detail on the flight would be nice and certainly some pictures would be welcome, too. Using this as an example:

Quoting Okees (Thread starter):
Other than that, the flight was uneventful. No turbulence, food was good, service was good, entertainment sucked. Seat pitch was 34" which i particularly liked.

I've never been on a Royal Jordanian flight and was looking forward to your report as a way to learn more about the experience. Can you give a little more of a description on the aircraft interior? What is the meal service like? What options, how much food? Were there beverage services? Does the airline serve alcohol? Did the flight attendants make themselves readily available when you wanted assistance? Why did the entertainment system suck? Was it AVOD? Bad choice of movies? Broken control?

This type of information - again, neither right nor wrong if it is or isn't included, just a matter of opinion - makes a trip report more enjoyable to read and helps create a more detailed picture of the experience.

I look forward to your next report. Best regards!



Keeping the "civil" in civil aviation...
User currently offlineOkees From Canada, joined Sep 2005, 424 posts, RR: 5
Reply 16, posted (6 years 8 months 1 day 5 hours ago) and read 5405 times:

Although im 19 days too late, i thought id give you a bit more info. First off, the flight was uneventful. Not even turbulence, so theres not much to say. I slept quite a bit, so yeah. Overall, the airline is doing its best to improve. The interior was old. If you go to their website and have a 360 view of the interior of the A340, thats how it looks. They havnt updated the interiors, although RJ claimed to have their fleet interiors upgraded by the end of 2007. The food was pretty good, i had the beef dish, and my sister had the tortellini. There was beverage service, alcohol was available. The flight attendants were so so. Sometimes you feel that they were helpful, other times not so much. So honestly i cant really say anything bad about the F/A service, but it wasnt amazing. Entertainment was the old school projector at the front of the cabin. The movies were terrible, i cant remember what they all were, but i think hairspray was one of them. There were 3 movies all in all. Unfortunately i didnt take any pictures, so i wouldnt be able to help you with that, but the food was presentable and tasty, the trey was arranged nicely. F/A's looked neat, uniform was not too bad. Honestly, if the entertainment was better, RJ will be my first choice on this route. The ticket was much cheaper than AF or BA, the seat pitch was pretty good, more comfortable than the competition (at least the ones ive been on). The problem i find with RJ is that the hub (AMM) is affecting the airline negatively. Chaotic, boring, extremely not comfortable, especially for long transits. I think construction of a new terminal has begun, which will eventually become the main terminal for AMM.

Anyway, hope this helped a bit. This was my first trip report, hopefully next time ill do a better job!  Wink



mobs jakis
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