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Paramount I7 446: 25/SEP/07: BLR-MAA: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Posted (6 years 6 months 3 days 2 hours ago) and read 18651 times:

Feedback always appreciated.

Trip Report: 038
Flight Category: J-DSR (See Report End)
Date: 25-Sep-07
SDT/SAT/Delay: 1825/1905/00:40 hrs (Delayed 00:45 hrs)
Flight: Paramount Airways I7 446, 169 miles
Routing: BLR-MAA
Aircraft: E70
Seat: Elite Business Class, 5F

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 5 months, here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents. And, here is the best part … all of them were part of a 4 month break from life … pure vacation, and pure food for the mind, body, and soul. Together, they mounted to 21/2 round-the-worlds that was truly insane. As usual, all long haul flights were on Business or First Class; short haul was on Economy Class.

I believe this will be the first TR on Paramount Airways. Reason for flying was that I had never flown on them.

II > Pre-Flight:

a) Before Airport:
Paramount Airways is a regional Indian airline based out of the Southern Indian city of Chennai. Most of its flights are in the region, and it touts itself as an all-business airline with First and Business Class using a brand new fleet of Embraer E-Jets . Take this with a grain of salt as it loosely really translates to Business and Economy.

Booking was done through the excellent Paramount website at http://www.paramountairways.com/ . The e-ticket was displayed on the screen as well as emailed to me. I tremendously appreciated the opportunity to chose my seat, and the subsequent opportunity to modify both reservation and seat assignment.

b) At Airport:
Bangalore airport is true to the “IADS”; however, the recent boom definitely has led it to get some “lip stick”. I am glad I got to see the old BLR before action shifts in 2008.

The Paramount experience started at the entrance to the airport itself. There was a Paramount representative hanging out just beyond security with eyes peeled at passenger e-tickets. The moment I brandished mine for the security agent, the conversation went like this:

Paramount Concierge Man (PCM): “Sir, are you a Paramount passenger today?”
Me: (slightly taken aback): “Yes.”
PCM: “Sir, please let me take your luggage. Please follow me.”
Me: “Ok”

So he takes me to the Paramount check-in, where the agent greets me with:

“Hello. Mr. AM. Thank you for flying with us today. Since you are running late, I took the liberty to print your boarding pass. Our agent will escort you through the security queue so you don’t miss the flight. Load is light today. I am sure you will have plenty of opportunity to find your favourite seat.”

I was stunned. Since I really did have very little time, I immediately followed PCM as he jumped the line so that I could make my flight. Though, he was confused on my interest to take some pictures of BLR interiors than make my flight  .

Anyway, boarding had already finished by the time I reached the gate, so PCM excitedly said something on the radio … and within minutes a car was pulled out to take me to the aircraft. My conversation with PCM ended as follows:

PCM: “I am sorry sir that you could not use our lounge this time around. Perhaps next time?”
(Apparently, Paramount offers a lounge service to its passengers)
ME: “Next time for sure” … then I proceeded to give him a tip … PCM became very embarrassed.
PCM: “No Sir. Thank you for your kindness. But it is my duty to make our guests feel welcome”

What the hell was going on here? Anyway, I thanked PCM and smiled at the experience so far. I was driven to the remotely parked E-Jet which looked really splendid in I7’s livery. 2 attendants – one male, one female greeted me. The lead attendant said, “Mr. AM, you made it after all  ”. I was blown away by addressing me with my name yet again!

Anyway, I took the bulk-head seat as I had 55 minutes in MAA for an onward flight to CCU on DN. In that 55 minute, I would have to arrive at MAA, check-in to DN, and make my flight. Load factor in an all “J” configuration was a very light 30%.

Here is where the fun really began. The pilot made an announcement that they were having mechanical problems with the jet. I started getting nervous pretty much immediately, and I voiced the same to the lead Paramount FA (“PFA”). He informed the captain and started going way beyond the call of duty. Every 5-10 minutes, he would go talk to the captain and give me a live update on the delay situation. While he was doing all this, I could also see him having an excited conversation with some ground agent … he came back with a copy of “Indian Airline Timetable” which lists all the domestic flights in India. Our conversation went like this:

PFA: “Mr. AM, I am personally so sorry for this delay. I have let our ground staff know and they are contacting management to determine if we can get you a ticket on Kingfisher’s flight to BOM, with an onward connection to CCU on Jet Airways. I understand this is circuitous, but at this time, there is no other way. Would you like me to look into this?”

WOW! WOW! WOW! I had not even asked and this man was working out how I could get to CCU. Note here that I7 does not share interline with any airline, and my ticket on DN from MAA to CCU was TOTALLY separate from I7!

Me: “Lets wait a little while.”

I guess more than reaching CCU, I really wanted to see how better my I7 experience could get. So as the delay started getting past 30 minutes, I was contemplating what to do. My contemplative times interrupted only by PFA coming to brief me on the situation and apologize profusely. At the 40th minute, the pilot came by personally to say they had fixed the problem with one of the ground lights, and we would push back in 5 minutes. WOW! The captain! I was feeling like some super celebrity!

45 minutes behind schedule, the I7 flight took off with me contemplating on what to do in MAA as I had only 15 minutes to catch DN. Note here that DN closes check-in 30 minutes prior, and there have been near riots on this enforcement in Indian airports.

Airport - External:

(Bangalore Airport – looks decent enough)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/001.jpg

Check-in:

(Look at the wall. This is what I mean by “lip stick”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/002.jpg

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/003.jpg

Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:

(Boarding area lounge)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/004.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Cold towel service pre-take off. Water and candy pre-take off. “Appetizer” service after take-off.

b) Aircraft + Seats:
I find the E-Jets to be extremely spacious, and this was no exception. The padded leather seats were super comfortable, and legroom all throughout was generous. Recline was industry average. The entire cabin and bathrooms were spotless.

Aircraft:

(Taken at MAA – sorry for the blur – I was trying to catch a flight)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/005.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/006.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/007.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/008.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/009.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/010.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/011.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/012.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/013.jpg

c) Meal + Beverage:
Upon embarkation, crew did a run of either water or packaged fruit juice, followed by sweets. After take-off, I was surprised (more like shocked) to receive an “appetizer service”. Now, I was expecting an “appetizer” to be like a salad or sandwich. After all, this was a 169 mile flight. Oh no, I had the option between 2 “Non-Veg” and 1 “Veg” option. I chose the succulent Tandoori Chicken served with Indian croissant type bed, a stuffed bean thing (no idea what it’s called), dessert, candy, and tea-coffee-beverage. The food was EXCELLENT! I could not help thinking how amazing the whole thing was. I mean, the flight was just 169 miles!

(Blurry pre-take off candy)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/014.jpg

(Meal on a 169 mile flight!!! – of course, served with proper cutlery)
http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/015.jpg

d) Inflight Entertainment:

No IFE. Decent magazine.

(In-flight magazines, Boarding Passes, etc.)

http://i90.photobucket.com/albums/k251/abrelosojosnow/I7%20446/016.jpg

e) Crew:
Do I have to say anything more about the crew? Absolutely fantastic. Besides the awesome boarding process, they served passengers with a smile and with pride. They were the most pro-active bunch of people I had ever seen. Water runs throughout, and immediate response to call buttons. Oh, the best part was yet to come …

IV> Post-Flight:

As my I7 jet pulled into MAA 45 minutes behind schedule, I had given up any hope of making my DN connection. As the flight was taxiing to the remote stand, PFA came and sat next to me:

PFA: “Mr. AM. I am again personally sorry for this delay. I have contacted ground staff and they will escort you to DN check-in. Our station manager has contacted DN and took the liberty to have them check you in for your flight. I hope this is ok. I am so sorry for everything.”

Me: “PFA. Let me tell you something. I am going to write the strongest letter of recommendation. Thank you.”

PFA: “Thank you sir. I am just doing my job.”

As soon as the gate opened, PFA let me disembark first with a “Sorry, and thank you for flying I7.” I was met with a ground agent who walked me to the cargo hold area and requested me to identify my bag. Thankfully it was loaded last (and load was low), so it was easy to spot. He said, “Sorry sir. Since this is sterile area. You cannot touch it. Now, lets run”. So we began running past arrivals, to the domestic section, and then to DN check-in counter (7 minutes). My boarding pass was waiting. I7 agent then took me through security to an I7 car which took me to the DN plane (8 minutes). Throughout, he would talk on the radio requesting to have DN hold the aircraft. I made the flight 1 minute behind after profusely thanking the agent.

V> Impressions + Scores:

The mark of a great airline is how it handles irregular and adverse situations. Paramount and its staff went way beyond anything I would have ever expected from an airline. I am discerning traveler and I have seen the world … but I have NEVER encountered such flawless service. From the ground staff at BLR, check-in agent at BLR, and the angel ground staff at MAA without whom I could not have made my DN flight, to the best flight attendant I have had thus far in over 2,000 flights, Paramount showed me what service is all about.

It wasn’t a huge delay (45 minutes) … but what they did just blew me away. I recognize I7 has had operational issues of late, but seriously people, this flight experience was completely flawless. I would recommend I7 in a heartbeat as it joins my list of favorite airlines. 2 thumbs way up!

1.0 > RESERVATION: 10.0
2.0 > CHECK-IN: 10.0 (FIRST 10.0)
0.5 > LOUNGE: N/A
0.5 > BOARDING: 9.5
2.0 > SEAT: 7.5
0.5 > AIRCRAFT OVERALL AMBIENCE: 7.5
1.0 > IFE: 5.0
2.0 > CREW: 10.0 (SECOND 10.0)
2.0 > FOOD: 9.5
0.5 > BEVERAGES: 7.0
0.5 > A.KITS + OTHER FREEBIES: 5.0
0.5 > DISEMBARKATION: 10.0 (FIRST 10.0)
1.0 > ON-TIME RECORD: 7.0
WEIGHTED OVERALL IMPRESSION (WOI): 8.56 – HIGHEST SCORE YET – more significant as achieved on a 169 mile flight – most 10’s in any TR
(Pre-flight WOI of all reviews: 6.33)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM: EBB-AMS: 08/2007
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.58: Air Tran (02): EWR-MDW: 08/2006
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
4.96: Valuair (08): CGK-SIN: 09/2006
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

NONE

[Edited 2008-01-09 22:34:07]


Live, and let live.
19 replies: All unread, jump to last
 
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6707 posts, RR: 78
Reply 1, posted (6 years 6 months 3 days 1 hour ago) and read 18620 times:

Great report about another rare carrier! The service attitude is amazing - and a truly impressing meal for such a short flight. Hopefully that carrier will survive the competition in the Indian skies.


PH



Nothing's worse than flying the same reg twice!
User currently offlineKaran69 From India, joined Oct 2004, 2881 posts, RR: 18
Reply 2, posted (6 years 6 months 2 days 23 hours ago) and read 18555 times:

Wow really awesome service especially considering the short flight time, and their entire team deserves a pat on their back,

Truly a PARAMOUNT effort,

did you write a recommendation letter to their management

Karan


User currently offlineOA260 From Ireland, joined Nov 2006, 26786 posts, RR: 58
Reply 3, posted (6 years 6 months 2 days 22 hours ago) and read 18514 times:

Very nice TR . Love any TR on the E jets. One of my Fav A/C. Especially if you get seat 2A!! Its like LOT , loads of leg space. The meal looks nice also....looks like Chicken Tikka !!!! Cant go wrong with that..

OA260


User currently offlineAg92 From India, joined Jul 2006, 1317 posts, RR: 0
Reply 4, posted (6 years 6 months 2 days 21 hours ago) and read 18461 times:

Superb trip report, made even better by the service Paramount gave you
If only they would expand a little more, but I have heard that they are on huge losses

It wants to make me go to India just for this airline exclusively, although were the seats really business class. I am not sure about the width of the E-Jets however that seemed to be an economy


User currently offlineDebonair From Germany, joined Jan 2004, 2396 posts, RR: 4
Reply 5, posted (6 years 6 months 2 days 20 hours ago) and read 18410 times:



Quoting Abrelosojos (Thread starter):
Load is light today.



Quoting Abrelosojos (Thread starter):
Paramount Airways is a regional Indian airline based out of the Southern Indian city of Chennai.

How are they doing? Good loads on other flights? Do they have competition on most of their routes? Or are they serving regional airports without any other Indian airline?

Quoting Abrelosojos (Thread starter):
an all-business airline with First and Business Class

Talking about money, are they much more expensive than Kingfisher?

GREAT, GREAT TR! well done!


User currently offlineJustbala From India, joined Feb 2006, 167 posts, RR: 0
Reply 6, posted (6 years 6 months 2 days 18 hours ago) and read 18294 times:

Wow.. Amazing experience and a great TR!! I was waiting for a TR on I7 and thanx for sharing this. I7 service is extremely impressive, although their seats seem to be the same as in Y class on an E-70/90. What was the fare like?! Did you catch the languages in which they made the announcements( just curious if they do announcements in Tamil).

Once again a wonderful TR from u!!



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Reply 7, posted (6 years 6 months 2 days 16 hours ago) and read 18232 times:



Quoting Karan69 (Reply 2):
did you write a recommendation letter to their management

= Of course.

Quoting PlaneHunter (Reply 1):
Hopefully that carrier will survive the competition in the Indian skies.



Quoting Ag92 (Reply 4):
but I have heard that they are on huge losses



Quoting Debonair (Reply 5):
How are they doing? Good loads on other flights? Do they have competition on most of their routes? Or are they serving regional airports without any other Indian airline?

= I hear they are not doing as well as planned. Their product is terrific. However, there are like around 12 airlines in India, so they must make black or sink.

Quoting Ag92 (Reply 4):
It wants to make me go to India just for this airline exclusively, although were the seats really business class. I am not sure about the width of the E-Jets however that seemed to be an economy



Quoting Justbala (Reply 6):
although their seats seem to be the same as in Y class on an E-70/90.

= Yes. Hence, I said that take the "J" designation with a grain of salt. The seats are MUCH more comfortable than regular Y though. Plush leather is always good.

Quoting Debonair (Reply 5):
Talking about money, are they much more expensive than Kingfisher?

= Actually, they were priced on the likes of IT's Y. Thus, I kinda feel they are a psuedo-J. But what is in a COS? As my TR's show, some Y in India is better than J elsewhere.

Quoting Justbala (Reply 6):
Did you catch the languages in which they made the announcements( just curious if they do announcements in Tamil).

= Hindi and English. Why would they make an announcement in Tamil?

Cheers,
A.



Live, and let live.
User currently offlineCakentennis From United States of America, joined Oct 2007, 152 posts, RR: 0
Reply 8, posted (6 years 6 months 2 days 16 hours ago) and read 18198 times:



Quoting Abrelosojos (Thread starter):
As soon as the gate opened, PFA let me disembark first with a “Sorry, and thank you for flying I7.” I was met with a ground agent who walked me to the cargo hold area and requested me to identify my bag. Thankfully it was loaded last (and load was low), so it was easy to spot. He said, “Sorry sir. Since this is sterile area. You cannot touch it. Now, lets run”. So we began running past arrivals, to the domestic section, and then to DN check-in counter (7 minutes). My boarding pass was waiting. I7 agent then took me through security to an I7 car which took me to the DN plane (8 minutes). Throughout, he would talk on the radio requesting to have DN hold the aircraft. I made the flight 1 minute behind after profusely thanking the agent.

Damn!! It's almost like you were royalty! A special car service all the way to the airplane ?!

The plane looks clean and cozy. I'd love to fly paramount someday. The size o f the seats becomes irrelevant as they mostly fly very short routes.

Quoting Abrelosojos (Thread starter):
Look at the wall. This is what I mean by “lip stick”)

They could've put some tapestry or advertising over that area. Gross.


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8465 posts, RR: 55
Reply 9, posted (6 years 6 months 2 days 15 hours ago) and read 18152 times:
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Great stuff here!

What an airline, I've never seen or read about such dedication to then passenger, simply stunning!

The load was very very light looking at your picture.

Hopefully they survive and grow in the market place, whilsy maintaining this kind of service.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineBlrsea From India, joined May 2005, 1400 posts, RR: 3
Reply 10, posted (6 years 6 months 2 days 13 hours ago) and read 18053 times:

Good report. I think this is the first Paramount TR I have read. And the service was awesome!! Only question is, as they grow and have more passengers facing these kind of situations, how would they handle it? I hope you did send Paramount a letter about its service as you mentioned to the PFA  Smile

User currently offlineBigTom From United Arab Emirates, joined Dec 2006, 596 posts, RR: 3
Reply 11, posted (6 years 6 months 1 day 18 hours ago) and read 17818 times:



Quoting Abrelosojos (Reply 7):
= Hindi and English. Why would they make an announcement in Tamil?

Bala was probably asking that as Tamil is the language of Tamil Nadu, where the airline is based.

Great trip report as usual A, and Paramount sounds just fantastic. Thanks for sharing.

Cheers


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Reply 12, posted (6 years 6 months 1 day 17 hours ago) and read 17804 times:



Quoting BigTom (Reply 11):
Bala was probably asking that as Tamil is the language of Tamil Nadu, where the airline is based.

= Aah ok. I was confused. But India is too diverse for all that no? Aren't there like 30 official languages? None of the other airlines based in Mumbai I flew used the official state language of that ... I am forgetting what its called ... so I guess I7 would be no different. Can you imagine the logistical nightmare of having crew with all those languages? I mean, the flight originated in Bangalore ... and their language is different than Tamil right? To me, it makes sense to have it in the official languages of Hindi and English for pan-Indian stuff. Of course, each state has their own language for their own daily activities - which gets annoying anyways. For example, the Calcutta subway has announcement EVERY station in like 3 languages. Diversity at its best  Smile.

Quoting Blrsea (Reply 10):
Only question is, as they grow and have more passengers facing these kind of situations, how would they handle it? I hope you did send Paramount a letter about its service as you mentioned to the PFA

= Ya. Sent them the letter. Of course they will change as an airline ... but hopefully they will survive, and retain the fundamentals.

Cheers,
A.



Live, and let live.
User currently offlineJustbala From India, joined Feb 2006, 167 posts, RR: 0
Reply 13, posted (6 years 6 months 1 day 16 hours ago) and read 17772 times:



Quoting Abrelosojos (Reply 12):
? None of the other airlines based in Mumbai I flew used the official state language of that ... I am forgetting what its called ... so I guess I7 would be no different.

Tamil Nadu , where I7 is based out of , unlike rest of India, has had a strong resistance to the imposition of Hindi as the National Langauge and has had a history of Anti-Hindi/Pro-Tamil movements. Hence was wondering if I7 did their announcements in Tamil in addition to English and Hindi.

Given India's diversity it is ironical that foreign airlines flying to MAA/BLR at times make announcements (recorded ones usually) in the local language (Tamil or Kannada) but none of the Indian operators do that!!  Smile



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Reply 14, posted (6 years 6 months 1 day 16 hours ago) and read 17751 times:



Quoting Justbala (Reply 13):
Tamil Nadu , where I7 is based out of , unlike rest of India, has had a strong resistance to the imposition of Hindi as the National Langauge and has had a history of Anti-Hindi/Pro-Tamil movements. Hence was wondering if I7 did their announcements in Tamil in addition to English and Hindi.

= Aah now I see. Though I personally find it silly ... in an increasingly globalized world, and an increasingly mobile India, these strong resistance for a state language is antiquated. I am sure there are historical justification and roots ... but you can retain a culture and not push development out. My consulting company did a lot of work in Bangalore and then they had the pro-Bangalore language (Kannada?) movement, and lot of non-Bangalore Indian staff just quit towards greener pastures elsewhere. Same argument I see in the U.S. amongst Latinos who push for Spanish everything. It doesn't help their own social standing by not learning English - which is the de facto language of the nation.

Quoting Justbala (Reply 13):
Given India's diversity it is ironical that foreign airlines flying to MAA/BLR at times make announcements (recorded ones usually) in the local language (Tamil or Kannada) but none of the Indian operators do that!!

= Easier for foreign airlines to do it of course. They fly to specific cities. I cannot imagine the logistical nightmares of having Indian airlines doing the same. God, flying from BLR to MAA having English, Hindi, Tamil, and Kannada. Having crew or demonstration tapes being in all 29 languages. Not fun.

Cheers,
A.



Live, and let live.
User currently offlineCakentennis From United States of America, joined Oct 2007, 152 posts, RR: 0
Reply 15, posted (6 years 6 months 1 day 15 hours ago) and read 17734 times:



Quoting Justbala (Reply 13):
Tamil Nadu , where I7 is based out of , unlike rest of India, has had a strong resistance to the imposition of Hindi as the National Langauge and has had a history of Anti-Hindi/Pro-Tamil movements. Hence was wondering if I7 did their announcements in Tamil in addition to English and Hindi.

The reason we speak a heavily Sankritized form of Hindi today is because the government wanted to promote a more 'Hindu' friendly Hindi to the southern population to ensure that Tamil Nadu and other non-Hindi speaking Hindu states wouldn't separate from the Indian Union. Given this controlled modification of an entire language over the span of 50 years, not to mention the deliberate separation of Hindi and Urdu, it's rather unfair to give preference to local languages in intra-state flights.

Besides, the last thing India needs right now is people feeling more patriotic about their home states rather than the country as a whole.


User currently offlineComorin From United States of America, joined May 2005, 4895 posts, RR: 16
Reply 16, posted (6 years 6 months 7 hours ago) and read 17612 times:



Quoting Cakentennis (Reply 15):
he reason we speak a heavily Sankritized form of Hindi today is because the government wanted to promote a more 'Hindu' friendly Hindi to the southern population to ensure that Tamil Nadu and other non-Hindi speaking Hindu states wouldn't separate from the Indian Union. Given this controlled modification of an entire language over the span of 50 years, not to mention the deliberate separation of Hindi and Urdu, it's rather unfair to give preference to local languages in intra-state flights.

Besides, the last thing India needs right now is people feeling more patriotic about their home states rather than the country as a whole.

It's not a political issue really. First off all, the Hindi used in announcements are not in 'Hindustani' and hard to figure out even by some Hindi speakers! I think the right way to do this is to communicate with the majority of your passengers in a language they understand. .

I was really impressed when they did a Tamil announcement on my last BA flight to MAA. Ditto for flights from SIN - MAA - an announcement in Hindi would have been gobbledygook to the pax. in fairness however, scripted Tamil is even harder to understand than scripted Hindi!

I wish they'd do these announcements in English and the O&D languages. Hindi is dead as a national tongue - it's just a regional language of the North. Bollywood has done more for Hindi than the GOI ever did.

I don't see a connection between patriotism and Hindi; we'll always love our mother tongue more than some imposed language! If you try to ask someone to speak in your language, remember you have the advantage. The southern states saw Hindi as a colonizing act by the North, thus the language riots in 1965...Well, now we're getting into politics , aren't we?  Smile


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5052 posts, RR: 55
Reply 17, posted (6 years 6 months 5 hours ago) and read 17573 times:



Quoting Comorin (Reply 16):
It's not a political issue really. First off all, the Hindi used in announcements are not in 'Hindustani' and hard to figure out even by some Hindi speakers! I think the right way to do this is to communicate with the majority of your passengers in a language they understand. .

I was really impressed when they did a Tamil announcement on my last BA flight to MAA. Ditto for flights from SIN - MAA - an announcement in Hindi would have been gobbledygook to the pax. in fairness however, scripted Tamil is even harder to understand than scripted Hindi!

I wish they'd do these announcements in English and the O&D languages. Hindi is dead as a national tongue - it's just a regional language of the North. Bollywood has done more for Hindi than the GOI ever did.

I don't see a connection between patriotism and Hindi; we'll always love our mother tongue more than some imposed language! If you try to ask someone to speak in your language, remember you have the advantage. The southern states saw Hindi as a colonizing act by the North, thus the language riots in 1965...Well, now we're getting into politics , aren't we?

= Lets keep the politics of language out of my thread please  Smile. Actually its very interesting as an outside that the only people whom I have met in India and who seem to have problems with these language "insecurities" is people from Chennai. Perhaps one day out of this thread, people from Chennai can explain why this is the case. As my friend from Calcutta (fellow A.Netter "kiramakora") says, "Who knows? Its not like they have nobel prize winning poets and authors."  Smile. But then again, "kiramakora" freely admits that "his people" are the most "pretentious" people in India,

Cheers,
A.

PS: Enough already ... lets now talk back on how Paramount rocks.



Live, and let live.
User currently offlineGamps From United States of America, joined Jul 2003, 469 posts, RR: 1
Reply 18, posted (6 years 5 months 4 weeks 1 day 2 hours ago) and read 17442 times:

Wow! This is indeed "gold standard" in customer service. Hope they last long enough. Most in Indian media have already written them off - poining out CEO's young age etc.

Paramount had Brazilian pilots (deputed from Embraer directly) when I last saw them - so were your pilots Brazilians or Indian nationals?

Good show on trip reports! Please keep them coming.


User currently offlineB747forever From Sweden, joined May 2007, 17046 posts, RR: 10
Reply 19, posted (6 years 5 months 3 weeks 6 days 15 hours ago) and read 17304 times:

Wow, what a TR

The pics are really good.

Quoting Abrelosojos (Thread starter):
best flight attendant I have had thus far in over 2,000 flights

That is just amazing!!! What a service, think if all carriers had such a good service. Then flying would be something different from today!!!




Thank you for sharing

B747forever



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