Zrs70 From United States of America, joined Dec 2000, 3330 posts, RR: 9 Posted (7 years 3 months 5 days 4 hours ago) and read 5270 times:
This is not your typical "here's what I got to eat/ full can of soda" thread. Rather, it is a recap of the great karma I had today!
About a month ago, I book LAX-IAD-LAX. Confirmed upgrades to C, seat 9D both ways, using an expiring SWU and a soon to expire Regional. Same day roundtrip. $218
Check in on line both ways. Upon getting to the gate reader, I beeped. Somehow, I had been offloaded, and my seat was given away by a new agent. The gate agents were so apologetic. No more seats were available, and F was full. (The SD told me it would have been a no brainer to put me there). They were in the process of putting me in E+ when an aisle in C opened because of a no show! They printed a $100 voucher for the problem. I never asked for it, and I was pretty zen about the whole thing, The agents were thankful that I was not the type to go off the deep end!
Beautiful day to fly. Quick 3:34 hop.
Upon landing, I prepared to go to the RCC for a to wait when I saw that my return flight was cancelled.
I went to customer service, and they rebooked me in full Y on the 7pm IAD-LAX. No upgrades available. (Nothing nonstop or connecting). I did notice on my handheld that F was available JFK-LAX, but the agent would not do a double upgrade.
I then ran to the RCC and asked again, explaining that I need to use my computer during the flight, and that my Y seat would not provide that.
The agent did some tapping, and handed me IAD-JFK-LAX seats, 2A all the way!
Here’s the kicker: Upon arrival at the JFK gate, an agent is at the jetway calling my name. She says, “Mr. ZRS70, there’s a problem with your seat.” (I figure they wanted to downgrade me). No, it was the F concierge, and she explained that 2A was non-functioning,, and that I was reseated in 1A. She escorted me to the F lounge, where I am now.
So, in short, I got:
1) $100 travel voucher
2) Full Y IAD-JFK-LAX
3) F lounge at JFK
4) Concierge service
5) Op UP to F JFK-LAX