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Pleasant DL Experience!  
User currently offlineNycbjr From United States of America, joined Aug 2007, 447 posts, RR: 0
Posted (6 years 10 months 4 weeks 14 hours ago) and read 3568 times:

Just got back from a trip to STL with my boy friend and I have to say DL has improved considerably at JFK since the last time I flew.

This great red coat DL employee helped grab our bags after using the kiosk, and she was super super friendly. The new check in area in T3 (what used to be Business Elite check in) is nice and was even quiet. Security was a breeze, the area right after security was very clean and had lots of new shops. Walked over to T2 expecting to find the same old dirty look and it had new shops and was very clean and orderly.

I have to say I'm impressed with what they have done with the JFK operations.

The comair flight was delayed an hour for mechanical, but once we got underway there were no further delays. The Flight Attendant was the sweetest and very funny woman I've ever met on a DL/Comair flight. All in all it was a great experience (aside from the cramped RJ).

Good job to all the Delta empoyee's who are working hard to change perceptions!

reguards

9 replies: All unread, jump to last
 
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 10 months 4 weeks 13 hours ago) and read 3434 times:

I recently traveled through JFK from SAN to TXL with a three-hour connect eastbound. The only thing I can say about Delta's facilities there is that they make LAX look positively palatial which I didn't think was possible.

The waiting areas are way too small (60-90 seats) for gates handling 767s. The Starbucks and Balducci's fronts right on to a crowded concourse with no table or chairs to sit and eat your food. The Burger King upstairs in Terminal 3 had a long line and little space. There was a large food court and Duty Free section, but it was clear at the end of Terminal 3 and if I had not been exploring the terminal I never would have found it. It is not in a place where the majority of passengers will see it because it is at the end of the concourse and there are only a few gates beyond.

Returning to the US, I had 60 minutes to connect Int'l to Domestic. The only reason I made the connection was because the customs waved me through without any questions which is different from my usual experience at LAX. Connecting passengers cart their bags down a hallway to a chaotic scene with bags stacked everywhere and confusing lines for security. There were no Delta personnel present, only TSA employees who kept saying "I'm sorry, but I just started here and I don't know what is going on".

On the plus side, Delta has better inflight service than American and appears to be working hard to improve it. They are working to install TV's in every seat (both flights between SAN and JFK had them) and have noticeably good service between JFK and TXL including such rarities in coach as copies of USA Today at the beginning of the flight, free wine with dinner, flight attendants who spoke English, German and Polish, and three different food services between TXL and JFK which is about 8 hours in length.

If Delta is serious about becoming a major player in the JFK - Europe market, I would help them if they upgraded the terminal space especially since American is all new, Terminal 1 is gorgeous and the International Terminal (I believe it is terminal 4) is also new. I don't know if they have the money, however.


User currently offlinePanamair From United States of America, joined Oct 2001, 4974 posts, RR: 25
Reply 2, posted (6 years 10 months 4 weeks 13 hours ago) and read 3411 times:
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Quoting Eghansen (Reply 2):
There was a large food court and Duty Free section, but it was clear at the end of Terminal 3 and if I had not been exploring the terminal I never would have found it. It is not in a place where the majority of passengers will see it because it is at the end of the concourse and there are only a few gates beyond.

Not really...passengers heading to gates 4 through 10 (all international-capable gates) will pass the food court/duty free area, and passengers going through TSA on the Gate 4-5 side heading to gates 12-15 as well as Terminal 2 will also have to walk past this area......that's a lot of passengers.

Any major changes to Terminal 3/2 (such as a new terminal, etc.) will take a while. But they have renovated T2 quite a bit and there will be more renovations to Terminal 3 by the start of the summer season (improved T3 check-in area where the AirTrain passengers get off, improved immigration/customs area, and new shops in T3)


User currently offlineL1011Lover From Germany, joined Oct 2003, 989 posts, RR: 14
Reply 3, posted (6 years 10 months 4 weeks 13 hours ago) and read 3399 times:



Quoting Eghansen (Reply 2):
If Delta is serious about becoming a major player in the JFK - Europe market

becoming a major player???

Delta IS and has been a major player in the JFK - Europe market since 1991, with more daily nonstops to more European cities than any other airline from JFK.

I've travelled a lot through JFK on DL and never had an unpleasant experience. Sure the terminal is old but from what I can see very well maintained.

Best regards

L1011Lover


User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 10 months 4 weeks 13 hours ago) and read 3361 times:



Quoting Panamair (Reply 3):
passengers heading to gates 4 through 10 (all international-capable gates)

Not sure what you mean here. My flight from JFK to Berlin left from gate 26 in Terminal 2. A flight to Athens also left from that same gate before mine. There were other 767/777 international gates on the south side of Terminal 3 along the "long red corridor" (as I named it) surrounding the new improved Dunkin' Donuts they are building. None of these gates are anywhere near the Duty-Free or Food Court.

Strangely enough, next to the food court, there is a vast waiting area which appear to service some commuter operations which has no seats and no people. You could have held a dance in it whereas the corridors were like rush hour on the New York subway system.


User currently offlinePanamair From United States of America, joined Oct 2001, 4974 posts, RR: 25
Reply 5, posted (6 years 10 months 4 weeks 13 hours ago) and read 3330 times:
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Quoting Eghansen (Reply 5):
Strangely enough, next to the food court, there is a vast waiting area which appear to service some commuter operations which has no seats and no people

That is Gate 11, which used to be for some of the Commuter ops, but is now used for boarding flights that are using a hardstand.

Quoting Eghansen (Reply 5):
Not sure what you mean here. My flight from JFK to Berlin left from gate 26 in Terminal 2. A flight to Athens also left from that same gate before mine. There were other 767/777 international gates on the south side of Terminal 3 along the "long red corridor" (as I named it) surrounding the new improved Dunkin' Donuts they are building. None of these gates are anywhere near the Duty-Free or Food Court.

Yes, the food court may not be near those gates but there is plenty of traffic flow that goes past the food court area (e.g., passengers arriving on a commuter flight in T2 who need to get to Gate 4 in T3 for their connecting flight, or passengers connecting from Gates 12-18 to Gates 4-10, etc.) It's a little difficult to explain without the terminal map/diagram...

There are also two TSA checkpoints (for JFK-originating passengers) that emerge on either side of the food court so many passengers do see the area...trust me on this, I go through T2/T3 four to five times a month  Smile That food court area always has long queues for concessions and never enough seating, particularly during the peak hours...


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 7
Reply 6, posted (6 years 10 months 4 weeks 11 hours ago) and read 3226 times:

Good for them. I was still waiting on some sort of "official announcement" about the JFK renovation plans although I know they were already well underway. I guess i'm thinking alond the lines og the baggage system now. But yes, JFK is MUCH better than the last time i flew through which was for the Breeder's cup. WHAT A NIGHTMARE!


What gets measured gets done.
User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 7, posted (6 years 10 months 4 weeks 9 hours ago) and read 3073 times:



Quoting Panamair (Reply 5):
That food court area always has long queues for concessions and never enough seating, particularly during the peak hours...

 checkmark   checkmark   checkmark 
Never can find a seat in that damn place.

Although I don't like to connect through JFK with Delta simply because of the fact I'm much more likely to get delayed, when I do, the facilities are much better than the constant moaning I hear on here about it.



The proper term is "on final" not "on finals" bud...
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 8, posted (6 years 10 months 3 weeks 6 days 4 hours ago) and read 2609 times:

It's much better than it was two years ago.. I'll give the facility that, but I hope that DL has plans to renovate it.

-A



What now?
User currently offlineB747forever From Sweden, joined May 2007, 17147 posts, RR: 10
Reply 9, posted (6 years 10 months 3 weeks 2 days 1 hour ago) and read 2248 times:

Great TR

I am so glad that you enjoyed your flight with DL.


Thank you for sharing

B747forever



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