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My First Trip On US, My Last Trip On US  
User currently offlineTockeyhockey From United States of America, joined Feb 2005, 950 posts, RR: 0
Posted (6 years 7 months 3 weeks 2 days 10 hours ago) and read 8391 times:

I haven't flown US in over 10 years. Now I remember why.

I had to fly from BWI to SJU via CLT last week. And let me just tell you that I couldn't imagine a bigger nightmare.

First things first: I get to check in and tell them that I am Star Alliance Gold. They tell me too bad, I need to get in line with everyone else. Only Chairman's Preferred or whatever get to go in the shorter line. I say fine to that. When I get to the kiosk to check in, I realize I don't have a seat assignment, even though I purchased this ticket months ago and absolutely know that I selected seats. Even the agent said I did, but that they had given them away or some such nonsense. So since I didn't have a seat assignment, I would have to wait until check in on both legs to figure out where I was sitting.

That was fine for BWI to CLT, (which was delayed 30 minutes), but when I got to CLT, they told me that the flight was over-sold and that I was going to get bumped. Did it matter to them that I had in fact picked my seats months ago? Not at all. (I will say this, the people at CLT were nice, if not helpful.) So they tell me they can route me through St. Thomas on US where I will transfer to AA for a trip to SJU. That was my only option, so I took it.

I got to St. Thomas about two hours after I was supposed to be at SJU, and I still had a ridiculous hurdle to jump. St. Thomas isn't exactly a "hub" airport. They forced me to go all the way around the airport and go through customs to make my flight. When I got back through about an hour later, I had to literally run to my flight to make it. The seat assignment they gave me in CLT for the AA flight was good enough to get me on the flight, but it turned out that someone at St. Thomas had already taken my seat. So I was forced to sit in the way far back part of the airplane. Luckily, there were some empty seats. The AA FA was amazed that they let me onto the flight. He said that if the flight were full, I would have been bumped because the AA staff at St. Thomas had no idea I was coming.

So then I finally make it to SJU, about two and a half hours late to find that my baggage is nowhere to be found. I call US and they tell me that the SJU baggage people close down at 4:00 PM! I decided to take a cab to my hotel and see if they could help me get my bags. They couldn't. They ran into one after another rude associate on the phone both on the 1-800 number and the local number. The only option was to wait until morning and go back and get my bags myself when they finally did arrive. $80 in cabs and one day later, I finally was able to get my bags. US refused to bring them out to my hotel.

The flight home was not nearly as jumbled, but was equally horrible. This time they had my seat assignments, but the check in crew was no where to be found. I and dozens of others waited in line for one of two people to assist us. I stood at the kiosk for 15 minutes before someone came to take my bags.

The FA's on both flights were unbelievably rude and unhelpful, yelling at people for not moving fast enough, and giving no assistance to a group of students flying with instruments who were having trouble finding storage space for their stuff.

Then the final insult: I get to BWI and my "priority" bags are the last two bags off the belt. I was just incensed at this point and went over to the baggage office (which was actually open!) and I tore off one of the priority tags and put it on the desk and asked "what is the point of these tags when your bags come off last?" She had no answer other than saying

45 replies: All unread, showing first 25:
 
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5647 posts, RR: 6
Reply 1, posted (6 years 7 months 3 weeks 2 days 9 hours ago) and read 8241 times:

You got a lot to learn about flying my friend.

Quoting Tockeyhockey (Thread starter):
First things first: I get to check in and tell them that I am Star Alliance Gold. They tell me too bad, I need to get in line with everyone else. Only Chairman's Preferred or whatever get to go in the shorter line.

Many airlines, not just US, give preferred check-in to their members only.

Quoting Tockeyhockey (Thread starter):
When I get to the kiosk to check in, I realize I don't have a seat assignment, even though I purchased this ticket months ago and absolutely know that I selected seats.

:sigh: You select your seat, based on availability. Obviously you bought the cheapest fare, and the flight was oversold, leading you to be placed on the HKN list.

Quoting Tockeyhockey (Thread starter):
they told me that the flight was over-sold and that I was going to get bumped. Did it matter to them that I had in fact picked my seats months ago?

See above. And next time read the fine print under the seat map. Oh, and every single US airline does that.

Quoting Tockeyhockey (Thread starter):
They forced me to go all the way around the airport and go through customs to make my flight. When I got back through about an hour later, I had to literally run to my flight to make it.

US hardly forced you to do anything, it was the government regulations of St. Thomas.

Quoting Tockeyhockey (Thread starter):
The seat assignment they gave me in CLT for the AA flight was good enough to get me on the flight, but it turned out that someone at St. Thomas had already taken my seat. So I was forced to sit in the way far back part of the airplane.

And yet you don't refuse to fly AA, even though that incident was clearly their fault  sarcastic 

Quoting Tockeyhockey (Thread starter):
US refused to bring them out to my hotel.

Because AA was the last carrier you embarked on, they are responsible for getting your bag to you. Perhaps you should have tried them?

Quoting Tockeyhockey (Thread starter):
Then the final insult: I get to BWI and my "priority" bags are the last two bags off the belt.

The final insult? How about the only insult. Everything else you have ranted about is (unfortunately) standard airline practice in the US. You should do some research before blowing up at some ticket agent who has nothing to do with your flight being oversold.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineRJ100 From Switzerland, joined Nov 2000, 4119 posts, RR: 29
Reply 2, posted (6 years 7 months 3 weeks 2 days 9 hours ago) and read 8188 times:

Well, US started to mess up things so they are in the end responsible at least to limit the pain for a customer, even if you get rebooked on other carriers. Even if AA was responsible for the bags US cannot simply refuse any help as they oversold their own flights and the rebooking was not the customers decision. People who act like this simply don't belong into a service industry. Even if other carriers behave the same, that doesn't make it better but in fact is quite a bad sign for the overall service level...


none
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3477 posts, RR: 17
Reply 3, posted (6 years 7 months 3 weeks 2 days 8 hours ago) and read 8097 times:
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Quoting Maverick623 (Reply 1):
:sigh: You select your seat, based on availability. Obviously you bought the cheapest fare, and the flight was oversold, leading you to be placed on the HKN list.

So i buy my ticket cheap or not USAir took my money and then refused me boarding.That is normal?

Quoting Maverick623 (Reply 1):
Because AA was the last carrier you embarked on, they are responsible for getting your bag to you. Perhaps you should have tried them?

That is IF USAIR transferred the luggage to AA.I really doubt that because he collected it from USAIR.



I am against any terrorist acts committed under the name of Islam
User currently offlineTockeyhockey From United States of America, joined Feb 2005, 950 posts, RR: 0
Reply 4, posted (6 years 7 months 3 weeks 2 days 7 hours ago) and read 7984 times:



Quoting Maverick623 (Reply 1):
You got a lot to learn about flying my friend.

wow, with a condescending attitude like that, you should get a job in customer relations at US! you'd fit right in.

I fly over 100,000 miles a year, 95% of it on UA. I've never had an issue in the past 10 years that came even close to this one.

Quoting Maverick623 (Reply 1):
US hardly forced you to do anything, it was the government regulations of St. Thomas.



Quoting Maverick623 (Reply 1):

Because AA was the last carrier you embarked on, they are responsible for getting your bag to you. Perhaps you should have tried them?

And yes, my bags never did make it to AA, so it wasn't their problem. And there was no way US should have offered to have me "connect" at an airport where there are no connections. But I guess I should have been smart enough to see that coming? Sure...

Quoting Maverick623 (Reply 1):
:sigh: You select your seat, based on availability. Obviously you bought the cheapest fare, and the flight was oversold, leading you to be placed on the HKN list.

And as for the "price of the ticket", that has nothing to do with it. I buy all types of tickets from UA and they have never just plain lost a seat assignment. Once you enter it online, it usually sticks... unless you are at usairways.com apparently.

Quoting Maverick623 (Reply 1):
Many airlines, not just US, give preferred check-in to their members only.

And one more response to your ridiculous post: at the check in gate at BWI, US has a sign that says "first class, chairman's preferred, star alliance gold". But I guess that I have a lot to learn about flying, since I need to know that signs that say I am allowed to go a certain place don't actually mean that I'm allowed to go a certain place.

I think it is US that has a lot to learn about flying!


User currently offlineUnited319 From United States of America, joined Jul 2006, 523 posts, RR: 0
Reply 5, posted (6 years 7 months 3 weeks 2 days 6 hours ago) and read 7903 times:
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Quoting Tockeyhockey (Thread starter):
First things first: I get to check in and tell them that I am Star Alliance Gold. They tell me too bad, I need to get in line with everyone else. Only Chairman's Preferred or whatever get to go in the shorter line.

They are supposed to let you check-in using their premium line. I work for UA and we allow ALL Star Gold and Silver members to use the Premier/1K/GS line. Their line at my airport says that Star Gold and Sivler are allowed to use the premium line. Sorry you had a bad experience. I always recieved good service with them when flying non-revenue. As a revenue customer however, thats a different story.



It's Time To Fly
User currently offlineDeltAirlines From United States of America, joined May 1999, 8902 posts, RR: 12
Reply 6, posted (6 years 7 months 3 weeks 2 days 6 hours ago) and read 7887 times:



Quoting Maverick623 (Reply 1):
Many airlines, not just US, give preferred check-in to their members only.

*Gold perks include priority check-in. Doesn't matter what airline you're *G on, if you have that little card you can use the First Class check-in. Agent was completely wrong on this matter and I would have asked for the station manager so that this agent could be re-educated properly.

Quoting Tockeyhockey (Thread starter):

That was fine for BWI to CLT, (which was delayed 30 minutes), but when I got to CLT, they told me that the flight was over-sold and that I was going to get bumped. Did it matter to them that I had in fact picked my seats months ago? Not at all.

Seat assignments aren't guaranteed. That's a reason why I'm monitoring my reservations on a regular basis (and daily before an upcoming trip) - make sure everything is in line. Plus, there's always OLCI to take care of it.

Plus, let's just say that USAirways.bomb isn't the greatest website out there. I've had problems before getting seat assignments to stick there. One of the poorer designed airline websites out there.


User currently offlineFlyCMH From United States of America, joined Jul 1999, 2282 posts, RR: 10
Reply 7, posted (6 years 7 months 3 weeks 2 days 5 hours ago) and read 7817 times:



Quoting SOBHI51 (Reply 3):
Quoting Maverick623 (Reply 1):
Because AA was the last carrier you embarked on, they are responsible for getting your bag to you. Perhaps you should have tried them?

That is IF USAIR transferred the luggage to AA.I really doubt that because he collected it from USAIR.

That is irrelivant. Delayed baggage claims are to be filed with the airline one flew in on (in this case AA), even if the bag will likely come in on the original carrier (in this case US). It's USAirways' fault for not explaining proper procedure, but they were in fact not responsible for taking a claim and delivering the bag. All that should have been done with American, who would have been responsible for collecting the bag from USAirways when it arrived in SJU and delivering it for the customer.


User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3477 posts, RR: 17
Reply 8, posted (6 years 7 months 3 weeks 2 days 5 hours ago) and read 7785 times:
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Quoting FlyCMH (Reply 7):
That is irrelivant. Delayed baggage claims are to be filed with the airline one flew in on (in this case AA), even if the bag will likely come in on the original carrier (in this case US). It's USAirways' fault for not explaining proper procedure, but they were in fact not responsible for taking a claim and delivering the bag. All that should have been done with American, who would have been responsible for collecting the bag from USAirways when it arrived in SJU and delivering it for the customer.

In a perfect world maybe.But USAIR kept his luggage,AA never received it.USAIR should have delivered it to his hotel with
an apology.Airlines in the USA should look at other company's and try to imitate( just try),maybe then they will have a better service and image.



I am against any terrorist acts committed under the name of Islam
User currently offlineB747forever From Sweden, joined May 2007, 17066 posts, RR: 10
Reply 9, posted (6 years 7 months 3 weeks 2 days 5 hours ago) and read 7762 times:

Nice read.

What a misery you had with US!!! Really sad!!!


Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineOA260 From Ireland, joined Nov 2006, 26995 posts, RR: 57
Reply 10, posted (6 years 7 months 3 weeks 2 days 4 hours ago) and read 7651 times:



Quoting Maverick623 (Reply 1):
Many airlines, not just US, give preferred check-in to their members only.



Quoting DeltAirlines (Reply 6):
*Gold perks include priority check-in. Doesn't matter what airline you're *G on, if you have that little card you can use the First Class check-in. Agent was completely wrong on this matter and I would have asked for the station manager so that this agent could be re-educated properly.

Totally correct the check in agent was well out of order. I havnt really had an issue with checking in with US as a Star Gold but the onboard service is terrible. The Ryanair of Star Alliance .


User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 11, posted (6 years 7 months 3 weeks 2 days 3 hours ago) and read 7619 times:



Quoting OA260 (Reply 10):

Totally correct the check in agent was well out of order. I havnt really had an issue with checking in with US as a Star Gold but the onboard service is terrible. The Ryanair of Star Alliance .

How is it so terrible? Their Inflight service is standard for US domestic airlines these days. It isn't as bad(yet) as SkyBus which is mimicking Ryanair.


User currently offlineMspdl From United States of America, joined Aug 2007, 56 posts, RR: 0
Reply 12, posted (6 years 7 months 3 weeks 2 days 3 hours ago) and read 7601 times:

Bud I work in baggage service...i know it sounds crazy and sometimes it is.. but the last carrier to fly to you your destination takes responsibility for the bag. If your bag does not arrive on AA then take a freakin bag claim so they can deliver the bag. If the bag arrives on US then US will give the bag to AA.. (by the way this will be in your reservation so US knows what carrier you flew on) and AA delivers the bag. It is the nature of the beast..sorry you had a miserable flying experience. But now you know what to do if this happens again.

User currently offlineAA767LOVER From Hong Kong, joined Aug 2007, 609 posts, RR: 0
Reply 13, posted (6 years 7 months 3 weeks 2 days ago) and read 7398 times:

No need to condescend anyone. Some airlines are better than others. Lesson: choose wisely who you go with.

Even if I was Skyteam Elite, NW in HKG treated me like crap. NW doesn't honor other ST Elites. So Tockeyhock(ey), don't feel too bad. Like you, I wonder what the hell was the point behind Priority tags. It's like I'm a dog if I fly anything less than NW. Now NW has improved since 2006 so they get a brownie point. However two airlines I will like for always is AA and CO. US Airways Express is ok, but forget about long haul.



J.I. Tsui, American Advantage Member, United Mileage Plus (Premier)
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3477 posts, RR: 17
Reply 14, posted (6 years 7 months 3 weeks 1 day 23 hours ago) and read 7334 times:
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Quoting Mspdl (Reply 12):
If the bag arrives on US then US will give the bag to AA.. (by the way this will be in your reservation so US knows what carrier you flew on) and AA delivers the bag.

Agreed but the problem here is that he retrieved his luggage from USAIR so they did not even handed it to AA so they can send it to him and so AA will not have any record on missing luggage.



I am against any terrorist acts committed under the name of Islam
User currently offlineA340Crew From United States of America, joined Jan 2008, 277 posts, RR: 0
Reply 15, posted (6 years 7 months 3 weeks 1 day 21 hours ago) and read 7197 times:

They forced me to go all the way around the airport and go through customs to make my flight.

Isn't CLT-STT-SJU all domestic??? Why did you have to go thru customs


User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 5
Reply 16, posted (6 years 7 months 3 weeks 1 day 19 hours ago) and read 7100 times:



Quoting A340Crew (Reply 15):
Isn't CLT-STT-SJU all domestic??? Why did you have to go thru customs

Not exactly. There's an odd difference between the Virgin Islands and Puerto Rico in which you're only allowed to purchase a certain amount of goods while you're in the Virgin Islands, but there's no limit in Puerto Rico. Therefore, all arriving pax in STT are forced to walk outside, around the terminal, in order to get to baggage claim -- they don't keep track of who comes in at all. All departing pax must go through customs, and the only way out of the terminal is by getting on a departing aircraft -- it's not an immigration check, just customs to make sure that you aren't over the limit (or to pay duty if you are). SJU, on the other hand, is set up like a regular terminal like everywhere else in the US.


User currently offlineXJRamper From United States of America, joined Dec 2003, 2461 posts, RR: 50
Reply 17, posted (6 years 7 months 3 weeks 1 day 18 hours ago) and read 7006 times:



Quoting SOBHI51 (Reply 14):
Agreed but the problem here is that he retrieved his luggage from USAIR so they did not even handed it to AA so they can send it to him and so AA will not have any record on missing luggage.

Because from what the OP said, he never talked to AA. Had he filed a claim with AA, because that was the last carrier he was on on the inbound trip, they would have had the bags brought from US over to AA and then delivered. Since he failed to claim them with AA, US prolly talked to AA and asked if he took a claim. When they said no, there was no reason for US to expense a delivery for a claim that was never filed.

I had a couple a few weeks ago that flew in on AA into MCO due to some sort of mechanical issue around the time of the weather snow storms, etc going thru Atlanta, so everything coming into Daytona was full. Well naturally, their bags did not arrive with them because our ramp at their origin failed to transfer the bags in time over to AA. Well they left MCO, drove to Daytona thinking they would just claim their baggage here in Daytona. Well, we did not have the bags nor could I take a claim for them because they needed to do that with AA and they do not serve DAB. I was able to locate their baggage and get it sent up to DAB but those folks had to come back and pick up their baggage. All because they did not make a claim with AA. Sad, but thats how it works.

XJR



Look ma' no hands!
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5647 posts, RR: 6
Reply 18, posted (6 years 7 months 3 weeks 1 day 16 hours ago) and read 6942 times:



Quoting Tockeyhockey (Reply 4):
wow, with a condescending attitude like that, you should get a job in customer relations at US! you'd fit right in.

Actually, it's why I don't work customer service. I tend to be very anti-ignorance, regardless of who's really at fault.

Quoting Tockeyhockey (Reply 4):
And yes, my bags never did make it to AA, so it wasn't their problem.

Yes, it was. I'll rephrase my earlier statement: you have a lot to learn about how the industry works.

Quoting Tockeyhockey (Reply 4):
But I guess I should have been smart enough to see that coming? Sure...

No, but you really didn't have to take it like that either. As a 100,000 mile/year passenger, I'd think you'd know how to play the system.

Quoting Tockeyhockey (Reply 4):
And as for the "price of the ticket", that has nothing to do with it.

Oh yea it does. Ask ANY airline's gate staff how they get the list of HKNs. It's by fare code. You get by with UA because you're a frequent flyer with them, which can override that.

Quoting Tockeyhockey (Reply 4):
I buy all types of tickets from UA and they have never just plain lost a seat assignment.

Did you book with US using your FF#? If so, then you should have pressed the issue further at check-in. If not, well, how else are they supposed to know not to bump you?



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3477 posts, RR: 17
Reply 19, posted (6 years 7 months 3 weeks 1 day 13 hours ago) and read 6889 times:
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Ok a story of how any service oriented company does go out of it's way to help its customers.

August 2007,London,The Mandarin hotel.my first ever stay there so not a regular.I check my 2 pieces of luggage with the doorman,took a receipt from him.check in one hour later as the room was not ready yet.Luggage never arrived? The concierge went out of his way to find them to discover that they were loaded by mistake into a luggage truck with a big group.Now here were it gets interesting. The concierge contacted the credit card company of the person in charge of the group,he managed to get his mobile number,contacted him,and got the info that the truck was on his way by road to a hotel in Paris.The concierge informed him that there is 2 extra pieces that do not belong to the group on the truck.The concierge also contacted the Paris hotel concierge and informed him of the situation and to look for those 2 pieces on arrival of the group.In that time the GM of the hotel contacted me and asked me to go shopping in any store in London and buy whatever i needed for the next 2 days no limit.I bought a couple of shirts some underwear,socks etc...The hotel provided me with top of the line toileteries,ie shampoos,deodorent,shaving kit etc...At 10 pm received a phone call from the concierge that my luggage was located and that a person will take the first Euro train the next morning to Paris to fetch them.I can not recall how many phone calls i received that night and the next morning with apologies from every head of department in the hotel.My luggage was delivered to me the next day at around 1pm.The only bad thing about the story is that i did have to buy another luggage to put all the items i bought and the multi gifts i received from the hotel including a very nice PJ.
Mistakes do happen we are only human.But if you are in the service oriented industry your response to a crisis is what will separate you from others and there is were you should earn a good or a bad reputation.



I am against any terrorist acts committed under the name of Islam
User currently offlineTockeyhockey From United States of America, joined Feb 2005, 950 posts, RR: 0
Reply 20, posted (6 years 7 months 3 weeks 1 day 9 hours ago) and read 6735 times:



Quoting A340Crew (Reply 15):
They forced me to go all the way around the airport and go through customs to make my flight.

Isn't CLT-STT-SJU all domestic??? Why did you have to go thru customs

that's a damn good question, one which i wish i knew how to answer. i had to check through with the homeland security desk in STT. it seems to me that even with the USVIs and Puerto Rico being US territories, the rules are much stricter than they used to be.

What is probably more important is that regardless of the rules of Homeland Security, US staff in CLT should have know that you cannot easily connect from one jet to another at STT. It's simply not a connecting airport. We had to walk outside down the entire length of the airport, which essentially led to the baggage claim or parking lot. Then we had to go back through customs/security. It was ridiculous.


User currently offlineTockeyhockey From United States of America, joined Feb 2005, 950 posts, RR: 0
Reply 21, posted (6 years 7 months 3 weeks 1 day 9 hours ago) and read 6727 times:



Quoting Maverick623 (Reply 18):
Quoting Tockeyhockey (Reply 4):
And yes, my bags never did make it to AA, so it wasn't their problem.

Yes, it was. I'll rephrase my earlier statement: you have a lot to learn about how the industry works.

just to clarify, AA had no record of my bags. they did not know i was even supposed to be on that flight. I have no idea how my boarding pass even got me on that plane, since the seat assignment was given to someone else. when i asked around the AA baggage claim for my bags, none of them had any way to track me or my bags. my tags did not scan in their system, and they didn't even know i was on the flight!

please try to find a way to blame that on me and my "ignorance" of the business. i'd love to see you spin this one.


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 22, posted (6 years 7 months 3 weeks 1 day 7 hours ago) and read 6665 times:



Quoting Tockeyhockey (Reply 20):
that's a damn good question, one which i wish i knew how to answer. i had to check through with the homeland security desk in STT. it seems to me that even with the USVIs and Puerto Rico being US territories, the rules are much stricter than they used to be.

Incorrect. Rules haven't necessarily changed . . .

Puerto Rice does not require US Customs clearance when traveling domestically. It is considered within the US Foreign Trade Zone.

The USVI are considered outside the US Foreign Trade Zone, therefore, you must clear customs prior to returning to Puerto Rico, CLT or where ever.


User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 23, posted (6 years 7 months 3 weeks 23 hours ago) and read 6404 times:

Sorry for the awful trip. Not an unusual story with US I'm afraid. THey remind me of trips I've had with NW too. I try to avoid them both.

User currently offlineXJRamper From United States of America, joined Dec 2003, 2461 posts, RR: 50
Reply 24, posted (6 years 7 months 3 weeks 20 hours ago) and read 6293 times:



Quoting Tockeyhockey (Reply 21):
just to clarify, AA had no record of my bags.

They aren't going to have record of your bags. However, I bet you 10 bucks they knew you were going to be on that plane, you just probably got to the aircraft less than 15 minutes prior to boarding. At that time, the gate agent has the right to remove your seat and give it to someone else. Now, if you get on board and someone has taken your seat because they wanted to sit next to their associate, then thats on you to move them. But, they wouldn't let you on the aircraft if you were not actually booked and confirmed on the flight.

I am not going to beat a dead horse, but next time you get rerouted on another carrier and your bag does not make it, don't call the original airline you were scheduled on. Make a claim right there with the airline that brought you to your destination. Simple as that.

XJR



Look ma' no hands!
25 Therunway : Yes. I work at Central Baggage for a major airline and I see this daily. "Yes, even though you were scheduled to fly on X Airline, since we were your
26 Tockeyhockey : to clarify one more time, there was no one at the airport to file a claim with. the baggage office was closed. what was i supposed to do, sit around
27 Jfidler : I flew US DCA-CLT-TPA and back TPA-DCA a few weeks ago. I am a Star Alliance Gold on SK, and I was allowed to use preferred check-in lines, and was al
28 AC888YOW : I too was stupid enough to try US last summer and I can't even begin to describe my experience and express how awful they are. I hope for their swift
29 Richierich : Not every airline. Funny! I'm not a big US fan, but that's a little harsh isn't it? Problems or not, you actually want to see thousands of people put
30 AC888YOW : Based on my experience, no. The public needs to know the truth about US Airways. Every airline has its problems, but they are by FAR the worst I have
31 Mspdl : we are not blaming the passenger for a mess up, and you are not going to know all the rules regarding airline policy and lost luggage.. but let this b
32 Richierich : In fairness, my last few trips on them have been OK. Not great but OK. My bags even made it through the PHL hub as they were supposed to! My father r
33 AC888YOW : It's funny because those who know me know that I am very patient, easy going, hard to disappoint, and probably one of the least demanding flyers in ex
34 Tockeyhockey : it is impossible to put in a claim for missing baggage on AA when they had no record of the bags. what exactly were they supposed to be looking for?
35 JetBlueAUS : Sounds like your experience on US Airways was definitely not a great one. Try UA next time, since you are a Star Alliance Gold.
36 MSPDL : It is not impossible.. like I said .. again... AA will have to take the claim a different way..the folks in SJU did not want to help you.. they simply
37 FutureFO : Clearing Customs on a return from a US territory. Interesting. I think not. SJU is a domestic destination.
38 Apollo13 : I will never fly US Airways. I flew once on America West and that was bad enough so im sure that USAirways is equally as bad.
39 Post contains links Therunway : Regardless. The next time you're rerouted on AA or fly with AA and your bag not there at your destination and there is no one physically at baggage c
40 Post contains images LH648 : I've used US priority line at BOS and MCO with my Lufthansa *Silver with no problem... Even 4 of us + 2 infants using only one card But US sucks, it'
41 HAL : I know we all wish the various service industries would treat everyone this way, but it just can't be, because not all industries/businesses are equa
42 SOBHI51 : HAL Thank you for your response. The fact of the matter is that USAIR being a service company has a minimum standard to achieve.Getting passengers lug
43 Nzrich : This is what AA may of told you .. But believe me AA would NEVER of let you travel if they didnt know about you .. Airlines dont let passengers on th
44 Tockeyhockey : i had to clear customs at STT, not SJU. don't ask me why. but it's true!
45 Aerofan : Can't say I have any sympathy. I am truly and totally amazed at how so many of us fly these second class, inferior US carriers just because they throw
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