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SQ 777-300ER SIN-HKG (my 1st 777 Flt)  
User currently offlineHKGKaiTak From Australia, joined Jun 2005, 1050 posts, RR: 0
Posted (6 years 8 months 3 weeks 1 day 23 hours ago) and read 22299 times:

(Photobucket is being a bit slow so my apologies if these pics don't seem to show up - check back later)

After my adventures in Kuala Lumpur I took the very luxurious Aeroline coach back to Singapore and flew onwards to Hong Kong the next day. It would be the end of my 10-day excursion in Singapore & Malaysia - my first South-East Asian holiday.

I was somewhat glad to head for a milder and drier Hong Kong after all the downpours and sweltering humidity!

This would be another flight where I got to experience a new aircraft type - having had my first flight on the Airbus A380 a week earlier it was time to finally have a flight on the Boeing 777. After this flight I would have flown on all the Western widebody types with the exception of the L1011.  Smile Of course, I had chosen the new 777-300ER instead of the "vanilla" 777 and 747 flights SQ has on the rather busy Singapore to Hong Kong route. Like the A380, the 77W has the same new SQ interior so it would be interesting to note their differences.

The Flight
Date: Friday 14 December, 2007
Flight: SQ862
Route: Singapore Changi (SIN) - Hong Kong CLK Int'l (HKG)
Aircraft: Boeing 777-312ER (9V-SWG)
Departs: 1100
Arrive: 1450
Seat: 44K  Angry

Web Check in - WTF?!
Rewind two days before the flight - it was a sweltering afternoon in KL and I decided to check into my flight - SQ opens its web check-in 48-hours prior to departure. I got to the "change seat" part and found this:



 Wow! WTF?! There are no other seats available???!!! I was, however, impressed that at least the default seat is a window one, and that they had assigned an emergency exit row to me. Now if only this was a longhaul flight I would have been extremely happy. But it is not ... {Hissyfit}

The other thing is that Row 44 (just aft of Door 4 Right) is a windowless window. Now it looks as though the SQ web check-in allows for an icon to show what it is - but it doesn't display it ...  Angry

 Confused  Confused My theory is that the seat map isn't really available for changing as the airline doesn't do frequent flyer seat requests etc until later - so it's unable to fulfill other seat requests. Indeed, when I checked in for my return flights to Sydney the day before departure, it shows many more seats available - and both turned out to be full flights, too.

I decided to try out the emergency exit row and sacrifice the views on this trip - to be honest I couldn't be bothered asking for a seat change and it's only a short flight after all. Besides, I had not used the new Krisworld AVOD IFE on my A380 flight so it was a chance to just sit back and watch some TV!

Singapore Efficiency

After a large breakfast at my hotel in Chinatown (the Royal Peacock), it was time to head off to the airport. I had planned to catch the Route 51 bus (or similar) further out before getting the MRT to Changi - but really couldn't be bothered so just caught the MRT straight to Changi (with a stop to change lines, of course). The MRT really is so efficient, and the Changi station is lovely. Once at Changi I wondered whether I should return my EZLink card and get my S$7 or so back, but I decided to keep it as a souvenir.

Despite me having flown through SIN so many times previously it was the first time I ever visited the land-side departure halls. It was rather big and I like the high ceilings - there were also quite a lot more people than I thought checking in, even a line at SQ check-in! Dropping bags was done quickly and I was handed my boarding pass (I didn't have a printer to run the pdf version off).

I did, however, LOVE the "old school" departure board! I must confess I haven't seen one for years ... ah, those childhood memories at the great Kai Tak watching the displays flicker whilst waiting for family & friends to arrive! {Old}
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr01_board.jpg

Exploring Terminal 3
I still had two hours to go before my flight was scheduled to depart so I decided to head over to the new T3 for a squiz. By this time I was a bit over taking photos so decided to leave my camera in my backpack - as I thought I would have the chance to explore this when I transit SIN again in 3 weeks time. How wrong I was ...

I did take a pic of the gleaming people mover between T2/T3 as I figured the angle of the sun wouldn't be quite this good when I transit (it would be in the evening  Wink ). Love these people movers. Needless to say, I was the only idiot aboard mine going from T2 to T3.
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr02_shuttles.jpg

I'm sure everyone has seen 1000 pics of Changi's impressive new T3 anyway. It was quite quiet in T3 with only a few tourists wandering around and a band practising in preparation for some weddings to be held there. Complete with very shocking covers of Barbara Strisand!  Wow!

So what did I think of T3? It is jaw-droppingly gorgeous and is a refreshing change from the grand monument-feel of Kuala Lumpur International I visited a few days prior. I especially love the amount of natural light and the greenery on the walls. It is, dare I say it, even more impressive than Hong Kong's Chek Lap Kok! I look forward to flying through T3 one day.  bigthumbsup 

I headed up to the "Viewing Lounge" where large louvres block views of aircraft - very good design indeed! It did give me a glimpse into T3's airside areas and even though it was dark and incomplete it looked like a great shopping mall ... I mean departure lounge to be in for transiting. An SQ aircraft was parked at one of the gates, probably for testing. I noted that it was a 777-300ER (9V-SWG) - little did I realise this aircraft would take me to Hong Kong! Of course I didn't take a photo there ...

My tour of T3 didn't last very long as it was a ghost town and I could not stand the Barbara Streissand covers being belted out at full volume  Silly, so I hopped on the people mover and a minute later arrived at T1.

Exploring Terminal 1
I have transited T1 plenty of times before but again I haven't visited its landside so I went for a stickybeak. And here's a departure board again:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr03_board.jpg

I went upstairs to T1's viewing mall - there's nothing to obstruct your view there, just tinted glass. There wasn't too much "exotica" which is in photographable distance - I notice a United Arab Emirates VIP 747 was parked in a remote stand with no hope of photographing her. Here is a Jet Airways' 737 (VT-JGF) pushing back:


And straightaway she was replaced by another 737, Adam Air's 737-400 (PK-KMF):
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/ki737_pk-kmf_sin1.jpg

After this I decided to head through Immigration (no queue, again!) and the airside lounge, whose familiarity is getting rather boring ...

Getting aboard
The boarding gate was F27 and so I walked a bit further in order to get a pic of 9V-SWG parked at the gate:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/sq77w_9v-swg_1.jpg

After clearing security it was time to look up the particulars of 9V-SWG. She was coming up to her first birthday - yet in the 4 flights since leaving home this would be the 3rd oldest aircraft I encountered! Another photo of her from the gate:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/sq77w_9v-swg_2.jpg

I soon realised why the 77W was called upon to service Hong Kong - the flight looked extremely busy as the departure lounge filled up. I boarded soon after my row was called. Business class looked a bit empty on this flight and I managed to snap these photos of SQ's new Business Class. The seats still look rather claustrophobic to me but they are quite comfy:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr05_jclass.jpg
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr04_jclass.jpg

I quickly found my seat and settled in. I hate windowless window seats!!! However, there was ample legroom ... so I guess you can't have it both ways. In any case I could look out the window if I leant back or craned my neck to look during take-off and landing. It does mean that there are none of those take-off and landing photos you all like! {Hissyfit}

It soon became apparent that not a single seat would be empty in Y:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr06_yclass.jpg

We pushed back more or less on time and taxiied onto Runway 02R for departure. It was, surprisingly, a rather smooth departure. We were flying high over the Malay countryside when the seat-belt sign went off and I was able to get a photo.
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr07_climb1.jpg
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr08_climb2.jpg

A few minutes later we flew out to sea. I was feeling a little hungry at this point so I got some choc-chip cookies to snack on. Little did I realise how important these cookies would be ...

Service failure? Or overly high expectations?
The gorgeous Singapore Girls (and Guys) leapt into action quickly. They quickly handed out menus and stuck stickers on the passengers' seats who had special meal requests. Drinks and peanuts was also served.

I explored Krisworld and found a whole lot of shows I could spend time watching. After watching a rather flat episode of Fifth Gear (because Vicki only did the intro  Sad  Wink ), it was time to watch some cycling action from the Deutschland Tour.
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr09_ife.jpg

The flip-up IFE screen on the exit row seats aren't easy to get right. I also noticed that the headset volume went up significantly higher on this 777 than I had to on the A380 with the same IFE system. The engine noise on the 777 is intrusive, whereas you don't really notice the A380's ...

After watching Jens Voigt demolish the field in the Deutschland Tour it was time to find something else. But where was my lunch?  Confused I had noticed the F/A's running around since the drinks were handed out almost 90 minutes ago - yet the trolleys weren't even out! It seems half the plane had requested special meals so they were seen darting into and out of the galley at 1 minute intervals with two trays in hand.

And so I sat back, read the day's papers (the Chinese and English-language papers supplied on board) and ate even more choc-chip cookies (I was getting very hungry now), before settling into a Pilot Guide. The ribbon of the Christmas decorations was getting in my hair and was quite itchy ... but, I must admit they are pretty.


Food, at long last! It was 2 hours 20 minutes  Wow! into the flight before I was served my lunch - the longest I've had to wait for a meal on any flight. Of course, the F/A's served from the back of the aircraft and so I was the last person served on the plane. By then there was hardly any meal choices and, to make this experience worse, the meal was basically plopped down onto my tray by a non-smiling F/A who didn't even bother to look my way. I noticed her smile had long disappeared well before she reached my row.

However, I could understand exactly why - the F/A's have been running around for 3 hours non-stop already. I'm sure if I was the F/As I wouldn't have a smile on my face either!  Smile

Lunch was ok, chicken with rice with a nice salmon salad. I was also a little thirsty by this point!
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr11_lunch.jpg

As lunch service had taken so long to complete the F/A's seemed anxious to wrap it up - and I notice the ice-cream desserts were started to be handed round at the same time as I unwrapped my hot main. :shock: Fortunately, they must've realised it wasn't quite the time yet as the ice-creams went back into the galley and returned 10 minutes later. They were also starting to melt, which begs the question of whether they went back into a freezer during this time.

So, 3 hours after take-off from Singapore, meal service was finally over and pax were "released" from their seats ... a hive of activity ensues and the queues for the toilets were very long!
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr12_cabin.jpg

A pic of the 777's wing. I've always noticed the swept wingtips from directly but I didn't realise it was so noticeable in the air too:
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr13_wing.jpg

The front section of the 77W's Economy section - note the different coloured seats.
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr14_cabin.jpg

The Approach
Almost as soon as I walked back to my seat I noticed a change in engine note and the use of the speed brakes - we must be there already!
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/SQ862_tripreport/sq862_tr15_apch.jpg

With the seats upright again I had to crane my neck to look out the window ... I expected to see the mountains on Lantau Island to come into view quickly followed by touchdown but no ... the wind must've changed since I checked before take-off, as I saw land, then an oval appear. That was HK's University of Technology and that means we would be landing on Runway 25R. You really know you're coming "home" when you can predict when the plane will turn for finals to the second just by looking out the window ... the familiar sight of Sha Tin greeted us followed by more mountains. I noticed how smoggy it was and how it was impossible to see anywhere apart from directly underneath the aircraft ...

Minutes later we landed on Runway 25R. It was somewhat of a long taxi before we parked at the gate. With just one airbridge, the 777 seems to have taken a lot longer to disembark than the A380. This picture of 9V-SWG shows the severity of the smog on this day (and indeed on most days during my stay):
http://s44.photobucket.com/albums/f41/kitkat271/aviation/2007_12_Dec/sq77w_9v-swg_3.jpg

As the queue to the toilet was so long on board there were plenty who didn't get to use it before landing - and so the first set of toilets was very busy indeed.

It always seems to take forever to clear Hong Kong Immigration, and today was no exception, it was a long, long wait - a blot on the copybook of an otherwise perfect airport. (I did not yet have my HKID, so I lined up along with everyone else in the Foreigners queue). But then my suitcase still hadn't arrived at the carousel by the time I got through, so it didn't matter in the end.

Spotting - with no photos
I realised when I walked into the Arrivals Hall that this would be the first time I've ever arrived at Hong Kong knowing nobody was waiting to pick me up. As a "foreigner" nowadays I had to reassure my extended family that, really, I could find my own way home from the airport! {Sarcastic}

And so I decided to go to Skydeck for some spotting. I still think HK$15 is a bit rich for access to a rooftop with no shelter and no toilet facilities. However, you could go there as soon as you arrive as they store your suitcase for you free. The aviation centre is also quite interesting to have a bit of a walk round.

I met a bloke from Manchester up at Skydeck that afternoon - he was on a plane spotting holiday to Hong Kong and had spent almost his entire week at Skydeck!  Wow! That is dedication for you ... I wonder if he is an a.net member?!  Confused

Spotting on this day was limited to looking - I tried a few photos but the smog made them unprintable. Nothing out of the ordinary, a whole lot of Dragonair A320/330s, a lot of Chinese 737's and A320's ...

I spent about 90 minutes chatting to my Mancunian friend and watching planes, trains and buses from Skydeck before leaving. I found my way to the bus terminal and boarded the E33 bus to Tuen Mun - after we wound our way past every single freight terminal! As this was to be a spotting holiday (of buses mainly, but also planes) it was surprising that I would not visit the terminal again until my departure ...

The Verdict
If this had been a Qantas flight, or indeed on any of the North American airlines, it would have been a good/fantastic one. It was let down by a long meal service (it must be said through no fault of the airlines' or the crews' - and they're human after all) and subsequent, uh, surly service. I really feel it is the high standards set by Singapore Airlines (especially after a brilliant flight on the A380) that I was left expecting a different service experience. Still, it was 7/10 for service rather than the 10/10 of the previous one. Nothing to be ashamed of.

Why on earth were so many people requesting a special meal, anyway?!

And what did I think Of my first 777 flight? As a passenger, it was just another widebody aircraft. If I hadn't known I could have been on a 747, A340, A330, 767 ... and that is why the A380 is such a big trump card for those who have ordered one. Passengers can see and feel the difference.

Stay tuned for my next 777 flight (SQ old interior) and A380 flight (upper deck) reports!


4 Engines 4 LongHaul
10 replies: All unread, jump to last
 
User currently offlineBoeing77W From United Kingdom, joined May 2007, 206 posts, RR: 0
Reply 1, posted (6 years 8 months 3 weeks 1 day 21 hours ago) and read 22080 times:

Great report.

The time taken over the meal service doesn't sound like SQ! What a shame.

Quoting HKGKaiTak (Thread starter):
And what did I think Of my first 777 flight? As a passenger, it was just another widebody aircraft. If I hadn't known I could have been on a 747, A340, A330, 767 ... and that is why the A380 is such a big trump card for those who have ordered one. Passengers can see and feel the difference.

 Wow!
Do you not think the cabin feels much more open/welcoming than the (usually) dark cabin of aircraft such as the 747?


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 2, posted (6 years 8 months 3 weeks 1 day 19 hours ago) and read 21873 times:

Thanks for the TR. An interesting read indeed...

Quoting HKGKaiTak (Thread starter):
The other thing is that Row 44 (just aft of Door 4 Right) is a windowless window. Now it looks as though the SQ web check-in allows for an icon to show what it is - but it doesn't display it ...

The windowless window icon appears on the seat itself if the seat has not been allocated. I've seen the [xW] icon over empty seats on flights that aren't full. But since you were already given the windowless seat, it automatically gets reflected as your 'current seat' in blue.

Quoting HKGKaiTak (Thread starter):
The boarding gate was F27 and so I walked a bit further in order to get a pic of 9V-SWG parked at the gate:

That should have been E27. F gates start from 30 onwards.



There's always a better way to fly...
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 3, posted (6 years 8 months 3 weeks 1 day 18 hours ago) and read 21742 times:
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Nice report and pictures, thanks for the post.

Quoting HKGKaiTak (Thread starter):
I did, however, LOVE the "old school" departure board!

- I do too, they are so cool, love the noise they make when they change  Smile

Quoting HKGKaiTak (Thread starter):
I hate windowless window seats!!!

- Hate those seats!

Quoting HKGKaiTak (Thread starter):
The engine noise on the 777 is intrusive, whereas you don't really notice the A380's ...

- Not flown the 77W, but the regular 772 is real noisy, the 380 and indeed the 330/340 are so much quieter than the 777 series.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 4, posted (6 years 8 months 3 weeks 1 day 17 hours ago) and read 21600 times:

Great report. The new seats in economy look so much nicer then the ones in the SQ 747. Does anyone know if SQ will refurbish their 747 fleet?

User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1640 posts, RR: 20
Reply 5, posted (6 years 8 months 3 weeks 1 day 11 hours ago) and read 21297 times:

Great report, I really must get on one of their newer B77Ws soon!

Quoting HKGKaiTak (Thread starter):
It was let down by a long meal service (it must be said through no fault of the airlines' or the crews' - and they're human after all) and subsequent, uh, surly service.

While I understand your point, it really depends on the mindframe of a given set of crew. Flew to Bali a couple of weeks ago on the evening flight SQ 948 and was pretty appalled at the service - it was hands down the surliest set of SQ crew I had ever encountered. No greeting at the door, and not one smile from any of them, especially FSS Shanti serving my row. She literally snarled "what!?", let out a huge sigh, then grimaced when I ordered a Singapore Sling with dinner, because that meant she'd have to go to the galley and make one rather than simply get it out of her cart. On the ther aisle, the Chief Steward literally snapped open the tray table, dropped a meal tray down without the casserole dish, then without a word essentially threw the casserole dish on to the tray and moved on. Yeah, the full bar and meal service for such a short flight is tough, but the crew back on SQ 941 were very warm, polite and very friendly - there wasn't a request they weren't happy to help you out with, and I am certain the awesome F/A serving my aisle had been used on one of SQ's marketing campaigns. Sorry to kind of hi-jack the thread, but just saying sometimes its really up to the crew to make the most of not optimal circumstances.

Again, great report!



Keep Discovering
User currently offlineZKSUJ From New Zealand, joined May 2004, 7108 posts, RR: 12
Reply 6, posted (6 years 8 months 3 weeks 1 day 3 hours ago) and read 20994 times:



Quoting SQ_EK_freak (Reply 5):
Sorry to kind of hi-jack the thread, but just saying sometimes its really up to the crew to make the most of not optimal circumstances.

That goes with all airlines. I've had some rude crew on SQ as well and some brilliant crew on the likes of QF (which is a good airline but many say are crap). Its who you get on the day, regardless who you fly with. Some airlines however have more consistency than others.

Nice report however, I do notice SQ do like to drag out the meal services on their flights in economy, I've never been on an SQ flight where I've had a meal any less than 2 hours out from departure, but theres nothing wrong with that IMO


User currently offlineHKGKaiTak From Australia, joined Jun 2005, 1050 posts, RR: 0
Reply 7, posted (6 years 8 months 3 weeks 11 hours ago) and read 20570 times:

Many many thanks for all your kind comments.  Silly

Quoting Boeing77W (Reply 1):
Do you not think the cabin feels much more open/welcoming than the (usually) dark cabin of aircraft such as the 747?

Hmmmm, I haven't noticed a difference to be honest.

Quoting BA319-131 (Reply 3):
- Not flown the 77W, but the regular 772 is real noisy, the 380 and indeed the 330/340 are so much quieter than the 777 series.

To me the 77W was about the same as a 747.

I have to agree the Airbuses are far quieter but even the difference between the A340 and the A380 are astounding.

Quoting SQ_EK_freak (Reply 5):
Sorry to kind of hi-jack the thread, but just saying sometimes its really up to the crew to make the most of not optimal circumstances.

How very true. The rule of service is that they're immediate - you form your own opinions immediately and the "product" is consumed whenever it is "produced". It really is down to whatever standard of service you give at the time you give it. Given that SQ promotes themselves on superior service, I really felt my expectations weren't met on this flight.

I really don't know what I would've made of SQ if this was my first and only flight with them ...

Quoting ZKSUJ (Reply 6):
I do notice SQ do like to drag out the meal services on their flights in economy, I've never been on an SQ flight where I've had a meal any less than 2 hours out from departure, but theres nothing wrong with that IMO

They do seem to take longer than other airlines but I wonder if this is because the service itself is a just a few seconds slower per passenger - times that by 100 or so pax and you'll get a considerable difference. But then again I was fed quite quickly on the other SQ flights.



4 Engines 4 LongHaul
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 8, posted (6 years 8 months 3 weeks 10 hours ago) and read 20543 times:



Quoting HKGKaiTak (Thread starter):
The seats still look rather claustrophobic to me but they are quite comfy:

Oh trust me, they are anything but what you mentioned! Clever grooves allows you to sit into the cubicle while the privacy partitions that narrow the opening make it seem cramped, but the space within the cubicle itself is pretty awesome. Comfy, urgh... it isn't. Seat is so bloody wide it is a pain to sit on for long periods of time. Lie in it, yes! Sit, no.
SIA New Business Class 777-300ER Pt 1 (by Ryanair!!! Sep 3 2007 in Trip Reports)
SIA New Business Class 777-300ER Part Deux! (by Ryanair!!! Sep 4 2007 in Trip Reports)

Quoting HKGKaiTak (Thread starter):
The engine noise on the 777 is intrusive, whereas you don't really notice the A380's ...

Well, comparing the ambient noise levels of an Airbus to a Boeing. No comparision, some might say! Ok... flame bait!

Quoting HKGKaiTak (Thread starter):
Food, at long last! It was 2 hours 20 minutes into the flight before I was served my lunch - the longest I've had to wait for a meal on any flight.



Quoting HKGKaiTak (Thread starter):
As lunch service had taken so long to complete the F/A's seemed anxious to wrap it up - and I notice the ice-cream desserts were started to be handed round at the same time as I unwrapped my hot main. :shock: Fortunately, they must've realised it wasn't quite the time yet as the ice-creams went back into the galley and returned 10 minutes later. They were also starting to melt, which begs the question of whether they went back into a freezer during this time.



Quoting ZKSUJ (Reply 6):
Nice report however, I do notice SQ do like to drag out the meal services on their flights in economy, I've never been on an SQ flight where I've had a meal any less than 2 hours out from departure, but theres nothing wrong with that IMO

Whatever it is, something must have screwed up on this flight. 2hr 20min is a long time to wait to be served your lunch on a 3hr 30min flight to HKG. And serving the ice cream, only to take it back to the galley and re-serving them again all melted, is really not how service should be on an SQ flight. There could be several reasons for this:

- Crew was overwhelmed by the high number of special orders. But this problem can be overcome by delegating the galley staff properly to take care of the special meals, while not neglecting the bulk of the YCL pax.

- A disproportionate amount of junior crew. Although I doubt this happened, but sometimes you do have clueless "trained" crew and if Murphy had his way on this flight, it is a disaster waiting to unfold.

- Something happened in the beginning of the meal service and this delay cascaded and snowballed into you being served at that time frame. Every second counts and on a flight like SIN-HKG, it might seem ample amount of time for pax as they are sitting down and facing the PTV, but for the crew, how long they spend per pax (serving them) translates to the amount of time left to complete the service. It is a race against time... I speculate that this is the most likely reason and the fact that the SQ-Girl was all sour faced, could mean they were chewed up pretty bad by their supervisors in the galley already. I hope they cleaned up their act because this same batch of crew would operate the return flight to end what is a very, very long work day for them.

Quoting HKGKaiTak (Thread starter):
Why on earth were so many people requesting a special meal, anyway?!

I wonder what did they order? It seems highly unusual for a SIN-HKG flight to have a lot of special meal orders. Vegetarian? MOML? Seafood meal? Low salt meal? High fat meal? Dim sum only meal?



Welcome to my starry one world alliance, a team in the sky!
User currently offlineB747forever From Sweden, joined May 2007, 17079 posts, RR: 10
Reply 9, posted (6 years 8 months 2 weeks 4 days 23 hours ago) and read 20058 times:

Great TR

The pics are really good.

Really strange about the online check-in!!!

Congrats on your first 777flight!



Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1987 posts, RR: 25
Reply 10, posted (6 years 8 months 2 weeks 3 days 21 hours ago) and read 19844 times:



Quoting HKGKaiTak (Thread starter):
Wow! WTF?! There are no other seats available???!!! I was, however, impressed that at least the default seat is a window one, and that they had assigned an emergency exit row to me. Now if only this was a longhaul flight I would have been extremely happy. But it is not ... {Hissyfit}

That's true...it's not that easy to choose the seats cos all the seats were all blocked...SImilar to QF web check-in. I didn't have any choice to choose the seats. It isn't fair.

I remember I booked a tix from SQ website and I can choose any seats (lots of empty seats) I like before I booked it. From travel agent, no they can't get a seat reservation for their clients. They were told to make a call and choose seats for them. From the travel agent website, no seat selections.

Oh well...why can't we choose seats in the web check-in?



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