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KLM - HKG To AMS - Economy  
User currently offlineMindscape From United States of America, joined Apr 2004, 315 posts, RR: 0
Posted (6 years 5 months 2 weeks 4 days 5 hours ago) and read 12773 times:

The silence on Nathan road early this morning was a big contrast with last evening hustle and bustle. After a last glance at the fabulous Hong Kong skyline from my hotel room, I headed to the lobby, did the hotel check-out and took a cab for Check Lap International Airport.

I left early the hotel fearing traffic jam, but the ride to the airport was smooth with no traffic at all. The cab driver left me at the zone 3 of Terminal 1 where KLM has its check-in counters.

KLM counters located on aisle F were not opened yet, but there were already 3 family queuing for check-in, fortunately nobody was in the Business/Skyteam Elite lane, so I was first to check-in at the Business Class counter thanks to my Elite status.
After few minutes, several airport employees arrived and prepared the KLM counters. After a quick team briefing, each staff member took their position behind the counters.

Check-in: (sorry no pics)

A trainee with the instructor took place at the business class counter and called me to come for check-in.
My luggage was tagged quickly, and since I read here on A.net the fee charge on KLM flights for the two seats I asked for a seat located on the two-seats rows of the KLM B747. Unfortunately my request was not satisfied, BUT the trainee with the help of the instructor was able to give me a window seat with the next seat blocked so no one will seat there. The instructor told me the flight was not full so they can block the empty seat for me. While they were printing out my boarding card, I noticed that the instructor was wearing the KLM logo pins and, SHOCKING, the Oneworld logo pins next to it.
I noticed several KLM stickers on the desk next to the trainee. I don’t know what they are used for but I asked if I could get one, and the instructor gave me a KLM logo sticker with a nice genuine smile.

Immigration and Security: (sorry no pics)

There were few people this morning queuing for immigration and security, but while the immigration clearance was quick, the security control was just messy with sleepy head passengers that don’t know how to clear security and grumpy security staff yelling at passengers for each single little mistake. Hmmm... is it the typical tension of the last day of the year? I took my laptop off the hand luggage but kept my shoes on and cleared security control.

Lounge:

The lounge is located next to gate 60, which means at the end of the long main concourse. To access there, one can walk or take the little train shuttle.



KLM has no Crown lounge at HKG and uses the Air France l’Espace Salon. Actually most of Skyteam members are using this lounge (I don’t know if CO has its own lounge there), but I was surprise to see ANA using this facility as well ! that is strange since they can use several other Star Alliance carriers’ lounge at HKG. Two female ground staff were at the desk in the entrance of the lounge but were unusually cold without any smile to welcome people.


View from the Salon

The lounge was almost empty and mostly occupied by ANA passengers. The lounge is the typical Air France Salon old style. Like for JFK, I was surprised AF didn’t upgrade its HKG salon with at least the NEV style (not the brand new style like at NRT). The lounge is located at the mezzanine level (like most of the lounges) and is not closed by 4 walls but opened to the rest of the terminal giving the airy impression. Catering was tasty and abundant with Western and Asian style breakfasts, mini sandwiches, cornflakes and yoghurt. Newspapers and magazines were also abundant with a wide selection of Chinese, Japanese, French, Dutch, Mexican, English newspapers and magazines.


AF old style salon

At the boarding time, one of the ground staff at the entrance came to call every KLM passengers for boarding. I headed to the gate 35 and was surprise they were no queue, most of the passengers have already boarded.





Date: 31 December 2007
Flight: KL888
Route: Hong-Kong HKG T1 gate 35 – Amsterdam AMS pier F
Scheduled Departure: 11:10
Actual Departure: 11:08
Scheduled Arrival: 16.40
Actual Arrival: 15.55
Airline: KLM Asia
Aircraft Type: B747-406M – 22nd flight on this type (since 2002)
Aircraft Registration: PH-BFD (24001/737) City of Dubai – 1st flight with this bird
Configuration: C42 Y236
Seats/Class: 14A (main deck), Economy


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Photo © Florian Kondziela
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Photo © René Antmann



Boarding:
I boarded through the first door of the aircraft which is usually used by First and Business Class passengers, KLM does not have First Class product and the WBC is split between the nose section of the airplane and the upper-deck. The female flight attendant didn’t welcome me with the tradition warm Dutch welcome; she was day dreaming and didn’t ask my boarding card.



The cabin section between the first and second door is a very small Economy section since half of the space is occupied by the galleys. It is also here where one can find the only two seats rows on KLM B747 that the airline would charge 50 EUR in a fully book flight. It was not the case today since the load factor was near 60%.
As expected, the seat 14B was blocked and nobody sat there. I was quite surprised by the legroom, expecting 31” but I had the impression to have 33”.



The doors were quickly closed and the captain welcomed all passengers and gave some information on the flight.


When pushed back at 11.08am, the main purser made the welcome announcement and launched the security video. All announcements were made in Dutch, English and Chinese.





Before taking-off, there were a PAL B747, a B737 from CZ to take-off and a CX B747 to land on the same runway. We took-off at 11.35am.








KL B747 shadow


Kai Tak



Unlike AF flights, KLM does not distribute Amenity kits and menus on Economy Class. Ear phones were on the seat pocket but I didn’t use them since there was no PTV but a small 17” LCD screen hanging on the ceiling and that I can hardly see from my seat.



Meal Service:

Few minutes after the take-off, F/A started to serve appetizer. I asked for a coke that was served with roasted almond, much better than the traditional crackers/pretzels.



Next was the meal with a choice between a western style beef and a Chinese style pork. I took the later. KLM has recently changed their catering with a new concept which quite good with well presented tray and tasty food…
My Chinese style pork was accompanied with crispy noodles and two different entrees (Chinese style salad, and cold Singapore noodles salad). The hot meal was tasty but I didn’t touch the two entrees since I was not inspired by their smells fearing to be sick for the rest of the trip.



In-flight:

All along the flight and before the last meal to be served, F/A came around 4 times with drinks (water, coke, orange and apple juices) and two times distributing small candy bars, while in the middle of the flight we had a the possibility to either have a hot Asian noodle soup or an Haggendaz ice cream pot. Despite the lack of PTV, KLM outstanding service made this long flight quite pleasant.



The itinerary of the flight was crossing some amazing landscape from desert to mountains that I believe to be somewhere between north of China, Mongolia and Russia. It was at that moment I wished to have a PTV to see our flight path and above which country we were flying.




Suddenly, a long straight road in the middle of nowhere…








Door to the cargo area on the main deck of this B747 Combi

Light meal

An hour and half before arriving, the last light meal was served. It was the same meal for everyone with a hot tomato soup, a pasta salad with ham and piece of pound cake. The packaging was kind of weirdo with an eggs package style from the grocery store. Well, I have to admit despite the weird looking of the packaging, it is quite efficient with a spot for everything and it avoids the mess when the meal finished.



Landing:

Right after the end of the snack service, the captain made the traditional announcement wishing we had a good trip onboard and that we have started the descent to Schipol airport.



Main purser made the landing preparation announcement and informed us the arrival gate would be gate F7, and wishing to all passengers a happy new year 2008. On the same time the monitor was showing gates for connecting flights.



We landed in AMS at 3.55pm, 45 minutes earlier from the scheduled time.
Weather was not great for the last day of the year in Amsterdam with heavy clouds and rains. I don’t know what was the landing runway but the taxi to the gate was so long… Finally the terminals and blue birds were in view and we indeed stopped at gate F7.
Disembarking was done via only one jetbridge, but since the plane was not full, I was out of PH-BFD quickly with a warm goodbye from the crew.



Score:

Well well well, despite old equipments and lack of IFE aboard their B747, KLM manage to make this long trip quite pleasant thanks to their outstanding cabin crew service. I also was positively surprised by their new catering in Y which is an upgrade from what was before. I didn’t experience any downsides on this trip and based on my previous trips with them, although not being the top notch airline, KLM long haul product and service is reliably consistent and efficient.

Check-in: 9/10;
Lounge: 6/10 - old AF style lounge, but airy feeling with a wide selection of food and magazines;
Boarding: 8/10 - no crowd;
Seat: 7/10 - no PTV, but row 14 on the B747 displays a nice seat pitch;
IFE: 3/10 - no PTV, only an overhead old screen (not LCD) that can not be seen from every seat;
Aircraft: 6/10 - heavily used B747, delivered in 1989;
Crew Service: 9/10 - outstanding, the KLM asset;
Meal and beverage: 7/10 - daring packaging and tasty meal, the new KLM catering is a good change;
Disembarkation: 7/10 – warm goodbye and AMS is a great airport;
OVERALL SCORING: 6.9/10

COMMENTS ARE ALWAYS WELCOMED

Mindsc@pe

29 replies: All unread, showing first 25:
 
User currently offlineLHboyatDTW From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 5 months 2 weeks 4 days 5 hours ago) and read 12731 times:

A long taxi to any gate at AMS mostly translates to one thing.......Polderbaan

Good read though. I like the randomness yet somewhat interesting picture of a road in the middle of nowhere


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 2, posted (6 years 5 months 2 weeks 4 days 3 hours ago) and read 12610 times:

Thanks for an interesting insight into KLM's economy service. I've not seen any other airline offering the same type of serviceware for their meals. I suppose every item in the second meal, including the 'egg carton', is disposable, but what about the first meal? Does KLM re-use the green trays? What about the plastic looking bowls for the appetizers and dessert?


There's always a better way to fly...
User currently offlineRyan h From Australia, joined Aug 2001, 1543 posts, RR: 1
Reply 3, posted (6 years 5 months 2 weeks 3 days 22 hours ago) and read 12271 times:

Interesting report. Good photos.

I am surprised KLM don't have PTVs.



South Australian Spotter
User currently offlineKL911 From Czech Republic, joined Jul 2003, 5131 posts, RR: 12
Reply 4, posted (6 years 5 months 2 weeks 3 days 22 hours ago) and read 12222 times:



Quoting Ryan h (Reply 3):
Interesting report. Good photos.

I am surprised KLM don't have PTVs.

Indeed a nice report.

KLM does have PTVs on the A330's and B777's


User currently offlineAznMadSci From United States of America, joined Dec 2007, 3662 posts, RR: 5
Reply 5, posted (6 years 5 months 2 weeks 3 days 21 hours ago) and read 12191 times:

Hey! Thanks for the report! I just returned from HKG earlier in the day and made me want to jump on the plane and return back! We don't see too many KL long haul flights on here; awesome report! Thanks!

 wave 



The journey of life is not based on the accomplishments, but the experience.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4268 posts, RR: 51
Reply 6, posted (6 years 5 months 2 weeks 3 days 21 hours ago) and read 12111 times:

Nice report. Good pics. Meals look quite good, although I'm surprised not to see a choice of fish or chicken for Y-class. As some people don't eat any beef/pork at all, they might usually be able to choose something else.
That small area next to the galleys is a bit more private indeed, and you won't feel yourself being on such a large aircraft  Wink

Cheers,



"The whole world steps aside for the man who knows where he is going"
User currently offlineWouwout From Netherlands, joined Dec 2007, 125 posts, RR: 0
Reply 7, posted (6 years 5 months 2 weeks 3 days 21 hours ago) and read 12108 times:

Glad to see KLM has improved their catering. No more Heinz microwave meals?

User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 880 posts, RR: 0
Reply 8, posted (6 years 5 months 2 weeks 3 days 16 hours ago) and read 11658 times:

i really like KLM. Thanks a lot for sharing this report... really enjoyed it a lot...
thanks


User currently offlineLHRBFSTrident From UK - Northern Ireland, joined Nov 2006, 655 posts, RR: 0
Reply 9, posted (6 years 5 months 2 weeks 3 days 13 hours ago) and read 11504 times:

Great report - thanks for posting it!

Would you still have chosen to sit in the small single-aisle cabin if the flight had been completely full?

I'm interested to know if it feels claustrophobic - especially not being able to see out of both sides of the a/c on approach (which would bother me!) or if the feeling of privacy outweighs the decrease in cabin width?



Next up: LAX-LHR NZ002 Y SkyCouch! LHR-LAX NZ001 Y
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8529 posts, RR: 54
Reply 10, posted (6 years 5 months 2 weeks 3 days 13 hours ago) and read 11500 times:
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Interesting report, enjoyed the details and photo's, thanks.

Interesting to note the egg carton style of packaging on that last meal, and that you got served soup, never been served soup in Y.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineKhaleej777 From United Kingdom, joined Jun 2007, 90 posts, RR: 0
Reply 11, posted (6 years 5 months 2 weeks 3 days 12 hours ago) and read 11405 times:

Dear Mindscape,

Firstly, thanks for putting together the report. Lots of details and a fine selection of photos!

I've many happy memories of flying KLM long haul, albeit a good few years ago. When we lived in the Middle East and couldn't get on the BA flight home, BA Staff Travel would usually book us on KLM via Amsterdam and it was always something to look forward to. But my goodness, how standards have changed!

"The female flight attendant didn’t welcome me...she was day dreaming and didn’t ask my boarding card."
"KLM does not distribute Amenity kits...in Economy Class"
"there was no PTV but a small 17” LCD screen hanging on the ceiling and that I can hardly see from my seat."
"but I didn’t touch the two entrees since I was not inspired by their smells fearing to be sick for the rest of the trip."
"the last light meal was served...with an eggs package style from the grocery store."

Oh dear. The overall Economy product looks really pared to the bone, as if the bean-counters in head office have been having a field day. The meals look just terrible and I can't blame you for leaving some of the dishes - I think it's pretty brave of you to have tried the main course at all! And the cabin looks very tired and uninspiring - something about those photos reminds me of the quiet zone seating area on a cross-Channel ferry.

"We landed in AMS at 3.55pm, 45 minutes earlier from the scheduled time."
Looks like the saving grace - I'd have been thankful to get off.

"the load factor was near 60%"
Sorry for the flippant comment, but can't say I'm surprised!

Sorry to be so negative - I honestly really enjoyed your report. It's just that my fond memories of KLM have come crashing to Earth.

Best wishes, Khaleej777


User currently offlineBAViscount From United Kingdom, joined Mar 2004, 2338 posts, RR: 4
Reply 12, posted (6 years 5 months 2 weeks 3 days 10 hours ago) and read 11266 times:

Nice report on KL's longhaul Y product. I have to say that last weekend I had my first flights on KL and was VERY impressed! OK, so I only flew LHR-AMS-LHR, but they were a couple of great flights!

Quoting LHboyatDTW (Reply 1):
A long taxi to any gate at AMS mostly translates to one thing.......Polderbaan

When you've flown in from LHR, the taxi from the Polderbaan can seem longer than the actual flight!!



Ladies & gentlemen this is Captain Tobias Wilcock welcoming you aboard Coconut Airways flight 372 to Bridgetown Barb
User currently offlineKPWM From United States of America, joined Nov 2007, 2288 posts, RR: 1
Reply 13, posted (6 years 5 months 2 weeks 3 days 7 hours ago) and read 11107 times:

Nice report. Great in flight pictures too. I would've wanted a PTV for that flight also.

Regards,
KPWM



94
User currently offlineHKGKaiTak From Australia, joined Jun 2005, 1050 posts, RR: 0
Reply 14, posted (6 years 5 months 2 weeks 3 days 5 hours ago) and read 10992 times:

Nice report. I'm surprised there are still so many "leading" airlines that still don't have PTV in longhaul economy.

I actually saw this flight take off (and listened to the ATC communication) as I was doing some hiking on nearby Lantau Island!  Smile



4 Engines 4 LongHaul
User currently offlineAFKLMLHLX From , joined Dec 1969, posts, RR:
Reply 15, posted (6 years 5 months 2 weeks 2 days 17 hours ago) and read 10614 times:

Great trip report. I will be traveling to HKG tommorow for the first time and am very excited especially to fly CO BF. If there is any suggestions you have or areas you like, please share. Nathan road, like you said, is bustling and definately an area I want to explore.

Anyways, KLM is my favorite airline but their 747's leave some to be desired. However, I really like their AMS hub and I love the branding displayed overall in the airline, they just need to retire the 747's. If I work for a European airline, KLM is the one I want to work for.

Also, CO does not have a lounge at HKG. One of the only longhaul destinations they have the lounge is at LGW. However, since they moved terminals I don't know if they still have one.

[Edited 2008-03-14 09:03:13]

User currently offlineAznMadSci From United States of America, joined Dec 2007, 3662 posts, RR: 5
Reply 16, posted (6 years 5 months 2 weeks 2 days 17 hours ago) and read 10602 times:



Quoting AFKLMLHLX (Reply 15):
Also, CO does not have a lounge at HKG. One of the only longhaul destinations they have the lounge is at LGW. However, since they moved terminals I don't know if they still have one.

If you're travelling in BF on CO, you'll get a lounge pass for the Dragonair lounge. Otherwise, there are no lounge access for Skyteam elites at HKG. I did this route last week on CO and it was a nice trip, even in Y, plus HKG is an awesome airport and rather walk around than hang out at the lounge, unless it was either at CX's The Pier or The Wing.



The journey of life is not based on the accomplishments, but the experience.
User currently offlineAFKLMLHLX From , joined Dec 1969, posts, RR:
Reply 17, posted (6 years 5 months 2 weeks 2 days 15 hours ago) and read 10518 times:



Quoting AznMadSci (Reply 16):

If you're travelling in BF on CO, you'll get a lounge pass for the Dragonair lounge. Otherwise, there are no lounge access for Skyteam elites at HKG. I did this route last week on CO and it was a nice trip, even in Y, plus HKG is an awesome airport and rather walk around than hang out at the lounge, unless it was either at CX's The Pier or The Wing.

CO can also use the AF lounge.


User currently offlineElite From Hong Kong, joined Jun 2006, 2796 posts, RR: 10
Reply 18, posted (6 years 5 months 2 weeks 1 day 20 hours ago) and read 10190 times:



Quoting Mindscape (Thread starter):
Hmmm... is it the typical tension of the last day of the year?

Surprising, as HKG security staff are usually very nice and are amongst the best in the world.

Great trip report, I took this flights a few years back and I agree with you on the lack of IFE and old 747s. I don't really remember the service of the flight crew but I know I have no complaints for them.


User currently onlineB747forever From Sweden, joined May 2007, 17064 posts, RR: 10
Reply 19, posted (6 years 5 months 2 weeks 1 day 12 hours ago) and read 9942 times:

Awsome TR

The pics are really good.

Does AF have any plans to "upgrade" their lounge.

Quoting Mindscape (Thread starter):
Suddenly, a long straight road in the middle of nowhere...

How cool road!!

Quoting KL911 (Reply 4):
KLM does have PTVs on the A330's and B777's

Really bad that they doesnt install PTVs on the 744s also.



Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3014 posts, RR: 2
Reply 20, posted (6 years 5 months 2 weeks 1 day 10 hours ago) and read 9857 times:

Great report!

As said by one or two others... KLM seems to offer a very basic service on their long haul flights which some what surprised me...

I thought they would be on par with the like of AF, LH or BA, that all compete to operate on this route...

Just looking at your photo's, is it me or does all that blue look very old fashioned! The uniforms look aweful and seeing all that blue in the bulkheads and galleys is enough to make you vomit!

The photo's almost look like you have stepped back in time to the 70's or 80's from inside the aircraft!


User currently offlineMindscape From United States of America, joined Apr 2004, 315 posts, RR: 0
Reply 21, posted (6 years 5 months 2 weeks 1 day 3 hours ago) and read 9703 times:

Thanks everyone for your nice comments.

Quoting SQ772 (Reply 2):
Does KLM re-use the green trays?

I have no idea, but i would guess so as it is still a tray.

Quoting Wouwout (Reply 7):
No more Heinz microwave meals?

Well cannot say this is what you will find in all KLM long haul flights but my two last KLM long haul flights featured these new caterings.

Quoting LHRBFSTrident (Reply 9):
Would you still have chosen to sit in the small single-aisle cabin if the flight had been completely full?

I'm interested to know if it feels claustrophobic - especially not being able to see out of both sides of the a/c on approach (which would bother me!) or if the feeling of privacy outweighs the decrease in cabin width?

If the flight had been full, i would still asked for a seat in the front section just because it is less crowded...

Quoting BA319-131 (Reply 10):
Interesting to note the egg carton style of packaging on that last meal, and that you got served soup, never been served soup in Y.

That's true, it is not so common to get a hot soup in the light meal service...

Quoting Khaleej777 (Reply 11):
"the load factor was near 60%"
Sorry for the flippant comment, but can't say I'm surprised!

Well this flight was on December 31st, so i believe few people are willing to travel on that specific day of the year...

Quoting AFKLMLHLX (Reply 15):
I will be traveling to HKG tomorrow for the first time and am very excited especially to fly CO BF. If there is any suggestions you have or areas you like, please share. Nathan road, like you said, is bustling and definately an area I want to explore.

Nathan road is located in Kowloon, and areas around are great for shopping ! On Hong Kong Island you have Central which is somehow the equivalent of Nathan Road on the island, and try to go to Soho, it is a nice trendy part of the island...

Quoting AFKLMLHLX (Reply 17):
CO can also use the AF lounge.

Correct

Quoting Elite (Reply 18):
Surprising, as HKG security staff are usually very nice and are amongst the best in the world.

I didn't say they were not competent, they were just too much grumpy. There was no reason at all to be unkind since there was no crowd, no line... may be i was lucky to have the few grumpy ones...

Quoting Gilesdavies (Reply 20):
The photo's almost look like you have stepped back in time to the 70's or 80's from inside the aircraft!

Well i didn't really notice it but now you say that I have to admit you have a point...


User currently offlineGr8Circle From Canada, joined Dec 2005, 3099 posts, RR: 4
Reply 22, posted (6 years 5 months 2 weeks 8 hours ago) and read 9451 times:

Hi,

I have a question....from my understanding of the geography of HK, Chep Lap Kok is south of Kai Tak. Yet, after take off from there, you should have been flying north or north-west to go towards AMS, but from the second pic of Kai Tak, you seem to be flying south-east....how come..?

(maybe I have the geography wrong, so please bear with me  smile  )


User currently offlineBAStew From Australia, joined Sep 2006, 1026 posts, RR: 2
Reply 23, posted (6 years 5 months 1 week 6 days 10 hours ago) and read 9155 times:

Great report.

Did you notice how many crew were in the cabin on the 747? Being a combi guess it must be one of the smallest jumbo crews around.


User currently offlineAFKLMLHLX From , joined Dec 1969, posts, RR:
Reply 24, posted (6 years 5 months 1 week 5 days 18 hours ago) and read 8961 times:



Quoting Mindscape (Reply 21):
I will be traveling to HKG tomorrow for the first time and am very excited especially to fly CO BF. If there is any suggestions you have or areas you like, please share. Nathan road, like you said, is bustling and definately an area I want to explore.

Sorry, just want to correct my sort of horrible mistakes. First off, I should have said, if there are any suggestions but is sounds correct for some reason. Secondly, the correct spelling is definitely. Sorry!

Oh and you mentioned Soho. I just came back from a trendy, bustling area in HKG near central so I guess that was Soho.


25 Post contains images Ryanair!!! : Thank you for the insight into KLM's YCL. I have only tried them sitting up front at the nose or upper deck . Anyway, the economy meal looks decent bu
26 Mindscape : Well Chep Lap is SE of Kai Tak. We took off facing SE and did turn left to fly over Lantau Island, then Hong Kong Island where i was able to take Kai
27 KLMCedric : On flights less then 11hrs a KLM 747combi crew will consist of 10 cabincrew of which 8FA's, one junior purser who's on the serviceschedule (serving dr
28 OA260 : Hi there very nice TR and pics . OA260
29 Kappel : I actually like the blue interior of KL aircraft. I find it easy on the eyes. As for the uniforms, yes, expecially the female uniforms are very old f
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