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Ultra-Competitive, Ultra-Long Haul: EY Vs EK  
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Posted (6 years 4 months 4 days 8 hours ago) and read 32767 times:

The success that Dubai brings to the table, along with its carrier Emirates, is no doubt something worth talking about. Perfectly aligned to their strategy of developing Dubai as a financial hub for the region, the two are perfect compliments for each other.

Neighboring Abu Dhabi, sitting idle and watching the show go by, has finally decided to wake up and smell the coffee. As a result, a 2030 strategic development plan was formed which started with Etihad Airways, and ends at a cultural mania promising to attract the highest of the premiums.

In view of all that, it is critical that these two carriers provide that needed support for each of their respective cities. Emirates has demonstrated its ambitions to dominate the world and place Dubai on the eternal agenda, while Etihad continues to open the world’s eyes at Abu Dhabi’s undiscovered opportunities.

It is a known fact by all that the two are of the leading carriers of the world. Everyday, every headline, every website, and every traveler mentions either one, sometimes even both. But what’s in it for you, the everyday traveler? Does Etihad deliver that inspired service that everyone has come to believe it did? Or does Emirates prove to be the world’s best as it claims to be?

This is an ultra-direct comparison, of two ultra-competitive airlines, on an ultra-long haul route. After all, this is the only way to show just how far an airline is willing to go for you!

Welcome to my 5th Trip Report.

This TR on the following trips:

  • Etihad Airways: AUHJFK, Pearl Business Class
  • Emirates: JFKDXB, Business Class

My previous Trip Reports can be found here:

CX: JFK-HKG-DXB In Y A346/772 (Lots Of Pics/Vids) (by Ronerone Aug 28 2006 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 1 PixVids (by Ronerone Jul 4 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 2 PixVidz (by Ronerone Jul 5 2007 in Trip Reports)
Cathay Delight: A Trip To Asia's World City (by Ronerone Oct 5 2007 in Trip Reports)
Suvarnabhumi, The Etihad Way! (by Ronerone Jan 18 2008 in Trip Reports)

This was a business trip to attend a conference in Cancun. I was asked to attend with my boss at the very last minute so everything happened in a quite a rush. As such, I obviously did not have full freedom to select what flights I wanted however, I managed to add a little bit of my influence into the process. Since my boss was booked on Emirates and had traveled before me, I was to return with him on the same flight. However I wanted to fly Etihad Airways and the least that I could do was request to travel from Abu Dhabi on the outbound journey. Hence, an itinerary that included both EY and EK was born.

Prior to my trip reporting days, I had flown EK’s DXB-JFK-DXB sector a countless number of times on the A345, and I practically know the service inside-out. On the other hand, I had always wanted to fly Etihad on this sector, on their A345, and in Pearl Business Class, and this was the perfect opportunity for it.

Some milestones that I have achieved after this trip are as follows:

  • My first time to try the Pearl bed (FINALLY!)
  • My first time to travel ULH on Etihad Airways
  • My first time on EY’s A340-500
  • My first time on an EK 77W
  • My first time to travel ULH on any 77W
  • My first business trip
  • My first time to visit Cancun and Mexico

Friday February 8th, 2008

At 5:15 PM I received a phone call from Al Ghazal Taxi confirming my chauffer transfer to the airport. While the suggested time for the driver to arrive was at 11:30 PM, I had requested for one at 10:30 PM instead. After that was confirmed, I had started packing my suitcases and prepared all necessary documents that I needed to take on my trip.

I was informed by my ‘insider source’ that tonight’s aircraft to JFK will be A6-EHA, Etihad’s first A345. I was also told that the flight at the time was short of five crew. When asking why this was the case, I was told that they had probably called in sick because the JFK flight is not a very favorable one. While the flight could be cancelled if not enough crew are available to operate this flight, chances are the issue would be resolved before the crew reporting time.

At 10:15 PM, I received another call from Al Ghazal Taxi:

“Mr. Hawi, this is Al Ghazal Taxi, your chauffer is waiting by your door”
“I will need another 15 minutes, can he wait?”
“Certainly, this is only a standard procedure, and he will wait until you are ready”
“Thank You”

By 10:30 PM I bid my goodbyes to my mother had headed out to the airport. After a smooth 20 minute drive, I was dropped off at AUH right in front of the premium check-in area. To my surprise, I realized that there was new signage in place:

I had a quick cigarette and proceeded inside by 10:55 PM. An agent was standing by the entrance to the ‘premium area’ who requested to see my documents. He then informed me that all passengers to JFK are to enter from Gate 2 across the building, regardless of their class of service.

I went across to Gate 2 and realized that this area was specifically for the New York flight. However, it had not opened up and neither had the check-in desks which were located right in front of that entrance, right after security clearance.

Gate 2: New York Check-In:

By 11:15 PM we were allowed to go through security clearance however check-in was not open yet. Once inside, I noticed that barricades were set-up to segregate the JFK check-in desks from the rest for security purposes.

JFK Check-In Desks:

By 11:15 PM check-in was open and the few of us that were there early formed a queue. Before entering the barricaded area, a dedicated Etihad Security agent was standing by the entrance that entered all your passport details into a laptop; a typical post-September 11 requirement.

When it was my turn for check-in, I was greeted by an ADAS agent who then asked me to place my suitcase on the belt. While I was being processed, I had casually asked if I could use my Guest miles to upgrade to Diamond First. I was told that ADAS staff do not have the authority to do that and instead I have to contact the airline directly a few days prior to my departure. In my opinion, this is quite an outdated policy because Lufthansa for example allowed you to use your miles for upgrades at check-in back in the late 1990’s. Maybe this is one reason why EY is pushing for self-handling?

By 11:40 PM I was given my boarding pass, lounge invitation, and my other documents, and the agent shook my hand and wished me a pleasant flight. I found the hand shake to be an odd gesture, but a nice one at that too.

Boarding Pass:

Lounge Invitation:

I headed to immigration, which was a breeze since I used the UAE-Gate service. After that, I had some time to kill on my hands. I was very hesitant about going to the EY Premium lounge as I know that tiny little space they allocated for a lounge will be packed to the brim at that time of night. Instead I decided to walk around the terminal for a while and perhaps later on I would go to the lounge.

Crowded terminal:


Gate 9, soon to be my gate:

A cultural display:

Saturday February 9th, 2008

By around 12:15 AM I decided to head over to the lounge as there wasn’t much else for me to do. I stopped for a quick cigarette then continued my way over there. To my surprise there was a sign by the entrance of the lounge that stated it was under renovation. We were allowed to use the premium lounge inside the Airport Hotel instead. That specific lounge was the previous Gulf Air premium lounge and definitely had more room.

I arrived at the Airport Hotel entrance that is located immediately after immigration and found a podium with an EY employee sitting behind it. On the podium was a sign that said “Etihad First Class Lounge”. I asked him what this was all about, and apparently Etihad now has a Diamond First Class lounge, also located in the Airport Hotel.

The lounge was looking rather outdated but I most definitely prefer it to the other one. It had more room in it giving it a less of a sardine-can-like feel to it.


Buffet Area:


I found a seat to place my things on and headed straight for the buffet; I was completely famished. I decided to have some chicken salad, barbeque grilled chicken, and some steamed vegetables. The chicken salad was so tasty!

My meal:

By 12:45 AM I was done eating so I proceeded towards the gate. The terminal by that time was getting very crowded.

A full A346 to YYZ tonight:

A full A345 to JFK tonight as well:

I stood in line for security. There were two security checks, followed by security screening that one had to go through before getting to the holding area. The first security agent checks your boarding passes, followed by the second agent that thoroughly checks your passport details shortly afterwards; or at least pretends to anyways.

Standing in line:

The security check was quite thorough this time around, and it involved the works; shoes off, belts as well, etc. By 1:15 AM I was inside the holding area.

Holding Area:

KLM A332 to Amsterdam (Anosh, if you’re reading, this is for you buddy haha):

My A345 to JFK getting ready for her long journey:

By 1:35 AM the ground staff opened the doors in preparation for boarding and everyone got up in total mayhem. It amazes me how a simple movement as the opening of one door can cause all of us to get so excited, sometimes even crazy. As everyone got up and prepared to board, a pre-boarding announcement was made at 1:40 AM allowing for all passengers needing assistance, in addition to families to board at this time. Shortly after, a boarding call was made for premium passengers, in which I then got up and proceeded inside the aircraft.

From the Aerobridge:

I arrived at door 2L, where two Asian Etihad crew were standing to greet all passengers. I handed my boarding pass to one of them, Maricar, who took a look at my boarding pass and said:

“Mr. Hawi, welcome on board, please follow me, I will escort you to your seat”

By 1:45 AM I was on board.


A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
51 replies: All unread, showing first 25:
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 1, posted (6 years 4 months 4 days 8 hours ago) and read 32767 times:

Flight Information

Airline: Etihad Airways
Flight No.: EY101
Routing: Abu Dhabi – New York (JFK)
Scheduled Departure Time: 2:00 AM
Actual Departure Time: 2:50 AM (push back)
Scheduled Arrival Time: 8:00 AM
Actual Arrival Time: 8:20 AM
Equipment: Airbus A340-500
Registration: A6-EHA

Facts, Figures, and opinions of the aircraft in general:

  • According to www.airfleets.net , A6-EHA was delivered to Etihad Airways on June 9th 2006, making it the first A345 in the airline’s fleet, out of a total of four.
  • Being the first A345 in the fleet, it was the aircraft that launched the ‘new’ Diamond Zone at the time.
  • The A345 at Etihad is used primarily on SYD and JFK routes in addition to LHR, although I recently heard that CDG replaced LHR.
  • The cabin looked fantastic, with no flaw to report!

I followed Maricar as she lead the way to my seat. As we arrived at seat 9K, I placed my things in the overhead compartment when she handed back my boarding card and said:

“This is your seat Mr. Hawi, may I take your coat?”
“Yes please”
“If you need anything, please let me know, enjoy your flight”

As I settled down into my seat, I realized that the seat was very comfortable, and not narrow at all. The best thing about it was that it gave a great sense of privacy; it was simply amazing!




My Personal Space:

Minutes after I settled down a smiling Eastern European crew approaches me with a tray of pre-takeoff drinks:

“Welcome on board sir, would you care for something to drink? I have orange juice, water, champagne, and apple mint juice”
“Ill have champagne please”

My Champagne:

Pre-Takeoff Drink Service:

As I sipped my champagne, I just sat and watched the boarding process flow by, passenger after passenger.

A passenger being escorted to his seat:

Shortly afterwards when I finished my champagne another crew approached me and offered seconds, in which I declined. My empty glass was then cleared away when the crew also passed around for the newspaper service.

At around 2AM the seatbelt sign was switched on when also the captain made an announcement informing us of our routing for tonight and that our flight time to JFK would be 14 hours and 26 minutes. He also mentioned that we will be delayed for up to another hour due to load control issues, in which I am assuming is the responsibility of ADAS.

Amenity kits were distributed, which was followed by the safety demonstration at 2:15 AM.

Amenity Kit:

An RJ A320, from AMM, with continued service to MCT:

GF (A9C-EE) A320:

By 2:30 AM we were still at the gate, and by that time a Filipino cabin crew approached my seat, kneeled down on the floor to establish eye-level contact with me as she handed me the menu:

“Mr. Hawi? This is for you”
“Would you like to see the wine list?”
“Yes please”

Her name is Catherine, and she was my favorite cabin crew tonight. Frankly, I was not expecting this kind of personal service on Etihad, which is contrary to what I have heard and read about Pearl Business Class. I was quite impressed so far.


From The Menu:

Dear Guest,

It is a pleasure and a privilege to welcome you on board Etihad Airways, the National Airline of the United Arab Emirates.

Your Hosts on board today’s flight are delighted to introduce you to a culinary journey featuring world classics from across our network.
We want to offer you the most authentic dishes possible, served with the warm hospitality for which our country is known.

We hope that you will enjoy this culinary experience. At Etihad, we take pride in taking personal care of all our guests. Rest assured that your hosts on board will do their very best to serve you to meet and exceed your expectations.

Enjoy your dining experience.

All meals served are prepared according to Halal requirements

”bar service”



sherry – tio pepe (dry)

harvey’s bristol cream (sweet}

selection of cocktails


scotch – black label, ballantine’s

gin – gordon’s

vodka – smirnoff red

bacardi rum


a selection of Heineken, bitburger and amstel light

cognac, liqueur and port

cognac – martell (vs)

liqueurs – amaretto, bailey’s irish cream, cointreau

drambui, kahlua

port – cockburn’s (special reserve)

juices and soft drinks

selection of juices

carbonated soft drinks

coke, coke (light)

sprite, sprite (light)

ginger ale

carbonated waters

soda, tonic, perrier

natural spring water


night refreshment will be offered after take-off

fresh fruit selection


chicken and vegetable tagine, saffron spiced couscous

spinach and ricotta cheese tortellini, red bell pepper custard

mid flight service

granary loaf bread

tomato pesto

roasted vegetable focaccia, chive crème cheese

griddled chicken Panini, rocket lettuce

raspberry and chocolate, hazelnut friands

portuguese filo tarts

cream and strawberries

fresh fruit basket

water and juice bar

brazillian, decaffeinated, cappuccino, and espresso coffee

dilmah and assorted tea

hot chocolate



breakfast energizer



egg shashouka with creamy tomato, halloumi cheese, foul medammes

turkey ham with toasted brioche, benedict eggs and smoked salmon

salmon and egg muffin bake, sautéed mushrooms, scallop potato

cinnamon hazelnut cinnabun, fruit berry compote

brazillian, decaffeinated, cappuccino, and espresso coffee

dilmah and assorted tea

hot chocolate

Wine List

Etihad Airways

is pleased to offer you a selection of international wines from the old and the new world.


Champagne Gardet N.V – Charles Gardet, Reims, France


Mariner Vineyards Sauvignon Blanc – Marlborough

Rully – Roux Pere & Fils, France

Cristobel 1492 Chardonnay – Don Cristobel, Mendoza, Argentina


Saint-Aubin Premier Cry, Les Frionnes – Domaine Roux & Fils D.B., France

Chateau Cambon la Pelouse – Cru Bourgeois Haut Medoc C.B, France

Casa Silva Merlot Gran Reserva Angostura – Colchagua Valley, Chile

Catherine passed around my side of the aisle to take everyone’s dinner orders. Again, when she approached me, she kneeled down on the floor to establish eye contact.

“Mr. Hawi, have you taken a chance to look at the menu?”
“Yes I did, may I have the chicken tagine please?”
“Certainly, would you like anything to drink with that?”
“I’ll have a Bloody Mary please”

By 2:45 AM the doors were finally closed, and by 2:50 AM everything went into complete silence as the plane pushed back. This silence was gradually diminished as the engines slowly powered on one-by-one. As we taxied to the runway, the cabin crew made their final crosschecks before takeoff and at 3:05 AM, A6-EHE took off to the skies, slowly, silently, but surely. Ah! What a beauty she is!

As we reached cruising altitude, the seatbelt sign was turned off and the crew got up to prepare for the service. At the same time, the mood lighting sprung into total insanity.

Mood Lighting:

During our climb to cruising altitude, there was a strange noise coming from the engines, perhaps like a squeaking roar that stopped eventually as we leveled out. I have not noticed that on the A345 before, but then again, I am not sure if I was ever seated in that proximity to the engines in the past. This observation agrees with another similar note in a recent TG TR to LAX, by ThaiA345.

Hot towels were then distributed, when I decided to switch on the IFE and watch something simple during the service (Entertainment Now). Minutes later the cabin crew passed around again to collect the towels.



The cabin crew rolled out the trolleys for the dinner service. One crew was distributing the meals while another one behind her passed around with wine for whoever ordered it. As Catherine arrived at my seat, she placed a linen cloth on my tray table and placed my tray on it.

“Mr. Hawi, your refreshment service, with a Bloody Mary”
“Thank You”
“You are most welcome sir, please enjoy”

Seconds after my meal tray was placed on my table, a third cabin crew approached me with my main meal.


My Meal:

The meal was, as always, absolutely fantastic!

Shortly after I finished eating, my meal tray was promptly collected.

“Did you enjoy everything Mr. Hawi?”
“Yes, it was great thank you”
“You are most welcome, may I get you anything else?”
“No thanks”

By that time, I was quite sleepy so I turned my seat into a fully flat bed and dozed off. By that moment, it was my first time ever to be absolutely horizontal in-flight. In fact, the bed was very comfortable and absolutely private. My recommendation would definitely be to select a window seat, as they seem to be the most secluded out of the others. Also, from what I have noticed, unless you are travelling with a significant other, I wouldn’t recommend the two middle seats as they are too close to each other.

Six hours later, I woke up to find that a bottle of water had been placed by my seat. I pressed the attendant button and seconds later I was approached by Maricar.

“How may I help you sir?”
“May I get a cup of coffee please?”
“Certainly, would you like anything to eat with that?”
After taking a quick glance at the menu, I selected the chicken sandwich and the egg tart.

A few minutes later she came back to my seat, placed a linen cloth on my tray table along with all the necessary silverware. Following her was another cabin crew who placed my coffee cup and plate on my table.

My Second Meal:

The egg tart was so tasty and fresh, and it reminded me of my trip to Macau.

After I was done eating, and my table was promptly cleared. I decided to work on my laptop for a little bit but I realized that the coffee did me no good, as I was still sleepy, so I dozed off for a few more hours.

In Bed:

A few hours later, I woke up and paid a visit to the lavatory. To my ultimate surprise, it was a lavatory with a view!


As I stepped out of the lavatory, I passed through the galley and noticed the snacks and sandwiches set up for the mid-flight service. I took a look to see what was on offer, when the Eastern European cabin crew instantly approached me, graciously smiling from ear to ear.

“Would you like to have anything to eat sir?”
“Yes, may I have the vegetarian sandwich please?”
“Absolutely, may I heat it for you?”
“Yes that would be great”
“Please have a seat sir and I will bring it to you”

Cabin View in the Dark:

I am not sure why I am constantly hungry on any long-haul flight. I suppose it could be due to the fact that I am not smoking. In any case, I always make full use of every meal that is on offer.

Minutes later after I sat down, the cabin crew approached me to set a linen cloth on my table, along with the silverware. She placed my sandwich plate, along with a glass of water, and a bowl of fruit.

“Here you are Mr. Hawi, I also got you a some fruit with that”
“Thank You very much”
“Bon Appetite!”

She was one of those cabin crew that definitely smiled right from her heart. In fact, I have not seen her once without a smile throughout the entire flight.

Meal # 3:


Again, the sandwich was scrumptious, in fact it was the best meal out of the four that I ate on this flight. Etihad really deserve an award for their catering.

As I had my sandwich I thought I would play around with the IFE to see what was on offer. I noticed that the moving map did not work, and in fact wasn’t working throughout the entire flight. I eventually selected CSI Miami.

Plug & Play Feature:

As soon as I finished my meal, the Eastern European crew came by to collect my plate. I decided to enquire about the moving map. Apparently there was a problem with the IFE and that the moving map is not functioning.

“May I get you anything else Mr. Hawi?”
“No , thank you very much”

After my CSI episode was over, there were about five hours left till we arrived at JFK, so I decided to sleep again. Waking up three hours before landing, I noticed that it was light outside.

View Outside:


A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 2, posted (6 years 4 months 4 days 8 hours ago) and read 32767 times:

At around 5:30 AM New York time, the crew began preparing for the breakfast service. Maricar had reappeared with a tray of refreshments.

“Good Morning Mr. Hawi, would you like something to drink? I have Orange Juice and a strawberry and banana energizer”
“Ill have the energizer please”

My Energizer:

As everyone gradually started to wake up, the cabin lights were switched on and an announcement was made regarding the distribution of landing cards. This was shortly followed by a video demonstration on arrival procedures at JFK, mainly customs and immigration.

Distributing the Landing Cards:

Catherine then appeared across the aisle to take the breakfast orders. As she approached me, she kneeled down and smiled.

“Good Morning Mr. Hawi, how are you doing?”
“I’m fine thanks, and you?”
“Im doing great, did you sleep well?”
“Definitely, thank you”
“What would you like to have for breakfast? We have the Arabic style breakfast, turkey ham with eggs and salmon, or a salmon and egg muffin”
“Ill have the egg shashouka please”
“Most certainly”

The meal trolleys were rolled out, and when it was my turn, Catherine placed a linen cloth on my table, and placed the tray on top of it.

“Would you like any coffee or tea Mr. Hawi?”
“I’ll have some tea please”
“With milk and sugar?”
“No thanks”
“Would you like anything from the bakery?” as she pulled out a basket of warm bread.

I selected a croissant and a chocolate muffin.

Breakfast Service:

My 4th Meal:


This meal was ok. Maybe I was just too full by then, but It was not what I was in the mood for. Nevertheless, it wasn’t bad per se, and yet I still ate it all. However, the chocolate muffin was one of the best muffins I have ever had!

Shortly after I was finished with my breakfast, the Cabin Manager had approached me to clear my table.

“How did you find the flight today Mr. Hawi”
“Well it is my first time to fly Pearl Business long-haul, and thanks to all of you, it was absolutely fantastic”

She then asked me if I was returning back to Abu Dhabi but didn’t seem too pleased (jokingly) when I told her I was flying back with Emirates. I did not want to go into the details as to why I had to fly back with EK, so I just mentioned that flights were quite full on the return leg.

She proceeded to inform me that flights to JFK will be increased from seven to ten per week soon. While it hasn’t been announced yet, the decision apparently has been made. I was surprised actually. There is no way the additional three flights will be done with the A345 as they are currently maxed out, so perhaps with the A346? In any case, is this really true?

“I would like to thank you for flying with Etihad Mr. Hawi, it was a pleasure serving you today, and hopefully next time we will see you on board with us instead of Emirates”

After brushing my teeth in the lavatory, I decided to hang around by the galley to stretch for a little. Catherine approached me and had a brief chat with me.

“How was everything Mr. Hawi?”
“Everything was great, thanks to all of you”

Her two year anniversary at EY was approaching in a few days and she was very excited about it. Frankly, she is one of a very few that I know at Etihad who is that senior.

Eventually I found myself chatting with all the crew in both of the adjacent galleys for Diamond First and Pearl Business, as they were clearing things away. They were all very friendly and very warm.

I returned to my seat at around 7:30 AM New York time when an announcement was made that the bar and duty free will close at this time in order to give time to conduct all the necessary paperwork.

My seat after 14 hours:

Cabin during day time:

We started our descent at around 7:50 AM New York time when the fasten seatbelt sign was switched on. As everyone returned to their seats and fastened their seatbelts, the cabin crew were preparing for landing. Coats and jackets were handed back to everyone, and headsets were collected.


At 8:20 AM, A6-EHA touched down at JFK. A rather long taxi to the gate that was mainly due to an endless time for holding short along the way, we arrived at our gate, and docked right next to TG’s New York Express.

As the seatbelt sign was switched off, everyone got up to gather their belongings in preparation to disembark. On my way out I thanked the crew for their outstanding service delivery and proceeded towards immigration, baggage claim, and customs. I love JFK at this time of morning as it is not as congested as it would be during the evening hours. All passengers on the flights that arrived before us (EK, TG, SA) have already been cleared.

After I collected my luggage and proceeded through customs, I took the Air Train to Terminal 8 to catch my AA flight to Cancun (pictures available upon request).


A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 3, posted (6 years 4 months 4 days 8 hours ago) and read 32767 times:

Hilton Golf Resort & Spa, Cancun Mexico:

My Room:

Pool Area:

The View from my Room Balcony:

Sunrise, Right Outside my Balcony:


A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 4, posted (6 years 4 months 4 days 8 hours ago) and read 32767 times:

Wednesday February 13th, 2008

We touched down at JFK at around 8:30 AM from CUN. We spent around 30 minutes taxing (and holding short) to our gate at Terminal 8 and by 9 PM we finally de-planed. I was quite worried because we had only two hours to go through immigration and customs before connecting to our EK flight.

After we were done with immigration, which fortunately was quick this time around, we rushed to collect our luggage, go through customs, and off to the AirTrain to Terminal 4.

By 9:30 PM we arrived at Terminal 4. Since AA issued our boarding passes for DXB from CUN, we found no requirement to go to the EK check-in counters. Instead, we went to the food court so that my boss could sit down and have a drink of water, as he fell quite ill because we had partied hard (and late) the night before.

My EK Boarding Pass, Issued by AA:

JFK Terminal 4:

By 9:45 PM we decided to go to the EK Premium lounge. We headed towards security, where a TSA Agent saw our AA-issued boarding cards and requested that we have to go back to the Emirates check-in counters to have them re-issued on EK paper.

My EK Boarding Card:

I asked the check-in agent, who seemed like a pure aviation nut like the rest of us, about the aircraft registration for tonight. He promptly responded by informing me that tonight’s aircraft was A6-ECE, which I then learned that it was EK’s latest 77W.

After having our boarding passes re-issued, we headed back to security. There was a long queue for security, and it was moving very slow as shoes, belts, and laptops had to be removed. By 10:15 AM we were done with security and headed towards the lounge, only to find that the flight had already been boarding. We skipped the lounge and headed straight for the plane. On my way to the gate I passed by the A345 that was heading to HAM and DXB and I could only wish that I was on that aircraft instead.

We arrived at Gate A6 and handed our boarding passes to the Swissport agents who tore off their portion of the card, handed back ours, and wished us a pleasant flight. A quick walk through the aerobridge and I arrived at door 2L where two Emirates cabin crew were waiting. I handed my boarding card to a Lebanese female cabin crew.

“Mr. Roni, right this way”

By 10:20 PM I was on board.

Flight Information

Airline: Emirates
Flight No.: EK 202
Routing: New York (JFK) to Dubai
Scheduled Departure Time: 11:00 PM
Actual Departure Time: 11:00 PM (push back)
Scheduled Arrival Time: 7:50 PM (+1)
Actual Arrival Time: 8:00 PM
Equipment: Boeing 777-300ER
Registration: A6-ECE

Facts, Figures, and opinions of the aircraft in general:

  • According to www.airfleets.net , A6-ECE is EK’s 55th 777 out of a total of 57. This aircraft was delivered to Emirates on December 20th 2007, making it the newest 77W in the fleet.
  • Tim Clark has dubbed the 77W as the “champion” of the fleet hence this aircraft is not only configured in every possible configuration from high-density to low-density and from old to new seats, but also deployed on almost every route that Emirates flies to.
  • The plane looked absolutely factory fresh. I only wondered what it would be like had it been its very first flight.

I made my way to my seat and passed by several cabin crew who were waiting by the aisle welcoming everyone on board. I placed my carry-on in the overhead compartment and made myself comfortable in my seat. My first impression was that the seat was very comfortable, however I was not into the excessive wood design of the seats and the windows. While it wasn’t ugly per se, but perhaps a little less of it would have been nicer. The seat itself however was very comfortable and so high-tech. I was mostly surprised and impressed with the huge screen. It was absolutely massive!

Leg Space:


Wireless Seat Control:




A very friendly South African Cabin Crew, Nicole, approached me and offered a set of ear plugs, in case I needed them since I was seated in the last row of business class.

Shortly afterwards, a rather unfriendly male Australian Cabin crew appeared with a tray of pre-takeoff drinks.

“Anything to drink? There’s orange juice, apple juice, and champagne”
“I’ll have the champagne please”

My Champagne:

Cabin Shots:

By 10:55 PM our captain made an announcement informing us that we were ready for departure. He also advised us of our routing to DXB tonight, and that the flight time would be a rather quick 11 hours and a half. He also switched on the fasten seatbelt sign.

Shortly afterwards, the male Australian crew passed around with hot towels.

Hot Towel Service:

He spent no effort to smile as he coldly offered us hot towels without even bothering to even take a look in our direction. Perhaps he may have been exhausted or something.

The doors were closed and pushback commenced at exactly 11:00 PM. The towels were collected, and the crew made their final preparations before takeoff.

As the aircraft gradually spooled into action, we eventually began our 10 minute taxi to the runway. What a lovely time to taxi at JFK as it is way past the notoriously congested late evening departure bank. A6-ECE eventually roared into madness and by 11:10 PM we were up in the air.

As we reached cruising altitude, the seatbelt sign was switched off and the cabin crew got up to prepare for the service. Amenity kits were quickly distributed by yet another unbothered cabin crew who just couldn’t wait to distribute all the kits as quickly as possible.

My boss had fallen fast asleep by that time when Nicole had approached us. Feeling hesitant to wake him up, she approached me.

“What’s his name?”

After telling her his name, she gently woke him up and addressed both of us.

“Would you like to eat now? Or perhaps sleep now and eat later?”

As my boss chose the sleeping option, I naturally opted for the eating one.
“Is there a menu please?”
“No I am so sorry, there are no menus for tonight, they were just not loaded on”

Socks and eyeshades were then quickly distributed to everyone. The service so far seemed a little dry, if not cold.

Shortly afterwards, the Australian crew passed around to place linens of everyone’s tray tables.

“We are starting our meal service, want to eat something?”
“Yes please”

He placed a linen cloth on my tray table and left.

I decided to switch on my IFE, and after browsing through the rather extensive selection that ICE is known to have, I opted to watch an Arabic movie during the service, which was very funny actually.


By then, Nicole had reached my seat with the meal trolley. She pulled out a tray and placed it on my table with a warm smile.

“What would you like to have for your main course? I have chicken, veal, and ravioli”
“What is in the chicken and the veal?”
“I’m so sorry, I don’t know, they don’t tell us. All I know is that it’s chicken or veal”
“I’ll have the chicken then”
“Would you like anything to drink?”
“A Bloody Mary please”


She placed my Bloody Mary on my tray and then offered me some bread from the bread basket. The bread was cold and hard.

Meal Tray:

Nicole was my favorite cabin crew for tonight as she was the only one who smiled.

I did not eat the starter since I do not eat salmon at all, so I just waited for it to be collected. Once Nicole came back to collect my starter dish, the Australian shortly followed and dumped my main course on my tray and left so quickly. It’s a pity he was mean, as all Australians I know are super nice.

My Main Course:

The chicken was tasty however a little rubbery and the vegetables were rather undercooked and completely tasteless. The mashed potatoes on the other hand were definitely the comfort food that they are known to be; just excellent. Dessert was also nothing too fancy, however it did the job.

The Bloody Mary however, was absolutely disgusting. There was far too much vodka and too little mix.

As I finished my meal, my tray was collected with my linen cloth left behind on my table. When I realized that no one had come to collect it 20 minutes later and after everyone else’s tables had been completely cleared, I pressed the attendant button. The Australian cabin crew then approached my seat and cleared away my table.

By then the cabin lights had been dimmed, and the mood-lighting activated. I had also felt sleepy so I turned my seat into its angled lie-flat position and fell asleep. The bed was actually quite comfortable and actually felt like it was horizontally flat.

Mood Lighting:

I woke up several hours later hungry again, and extremely thirsty. I made my way to the galley to grab a drink of water and see what snacks were on offer. I found two cabin crew happily chatting with each other and were not overly distracted by my presence in the galley.

On offer at the snack bar, was a selection of chips, chocolates, juices, water, and sandwiches. I grabbed a small bottle of water and a vegetarian wrap. I have realized that when I am flying, I always seem to have cravings for any tomato-based drink, and vegetarian dishes, mostly the sandwiches. On the ground I almost never have these (apart from Bloody Mary).

My Veggie Wrap:

The veggie wrap was very tasty. I finished it and went right back to sleep for a few more hours.

I woke up approximately two and a half hours before landing when the cabin lights were slightly switched on, in preparation for the second meal.

The Australian crew approached me with a linen cloth for my table. This time he was actually smiling.

“Good Morning, Hungry?”
“Good to hear!”

Shortly afterwards, Nicole appeared with the breakfast trolley. She pulled out two trays for me and my boss and placed them on our tables.

“Good morning sunshines, this is brunch, I have tuna for starters and our main course will follow”
“Would you like chicken, beef , cheese, or the ommlette?”
“I’ll have the chicken please”

She pulled out the bread basket and offered us from the selection available. I choose the croissant and the donut.

My Meal:

Once again, I am not a fan of seafood so I did not eat the tuna. Once my plate was collected, it was promptly replaced with my main course.

Main Course:

The chicken was rubbery again, and the spinach had a funny taste to it, while the beans and pasta had no taste whatsoever. However, again, the potatoes were perfectly cooked.

Once I had finished, my tray was collected, and I was offered some coffee or tea, in which I declined as I wanted to sleep as soon as I got home.

At around 7:25 PM UAE time, the captain main an announcement that we were starting our initial descent towards Dubai and that the seatbelt sign will be switched on shortly. He also thanks us for flying with Emirates and hoped that we enjoyed our flight.

As we descended and a little while after the seatbelt sign was switched on, the crew prepared for landing and collected the blankets and headsets. This was a definite first time for me to experience on EK. They never collected blankets and headsets prior to landing in the past, but now they do. I have seen that on other airlines before (KLM) but this was the first time on EK. Not that it really matters to me, but it was just an observation that raised my curiosity.

A final quick hot towel service was offered when the crew made their final preparations and crosschecks before taking their seats for landing.

At exactly 8 PM UAE time, we touched down at Dubai International Airport. The crew made a final announcement to thank us for flying Emirates and hoping to see us on board again soon. As we reached our gate, the seatbelt sign was switched off and everyone got up to gather their things in preparation for de-planing.

As the doors opened, I walked towards door 2L, thanked Nicole for her effort and proceeded out through the aerobridge and to the terminal.

At this time of evening, DXB is quite calm as it is not one of EK’s insane departure/arrival banks, so we were allocated to an aerobridge. Furthermore, immigration was not crowded and neither were baggage claim and customs.

As I cleared immigration, collected my baggage and went through customs, I proceeded to the Emirates Chauffer Service counter in the arrivals hall, for my ride to Abu Dhabi.

By that time, my journey had come to an end.

As evident from this report, the difference between Etihad and Emirates is quite significant. Etihad exceeded my expectation while Emirates left a lot to be desired.

On Etihad, I was addressed by name; I was made to feel like a guest in someone’s home, and was offered outstanding food. Furthermore, the seat was absolutely private and very comfortable. Last but not least, that specific set of crew was the best that I have had on this airline, and was on par with the likes of Cathay Pacific in terms of warmth and hospitality. I was impressed that premium passengers are even personally escorted to their seats the moment they step foot on board; a personal touch that even outdoes Cathay in my eyes. Etihad successfully delivered top-notch service in what is one of my very best flights that I have ever taken.

As for Emirates, perhaps my expectations after flying Etihad were raised that had me expecting more, when in fact I was completely disappointed. While I was in Business class, the service felt like I was traveling in Economy. All but one of the crew never bothered to smile. They appeared once during the 1st meal service, disappeared throughout the rest of the flight, when only reappearing again during the brunch service right before landing. If it wasn’t for Nicole, who was really very nice, my overall experience with EK would have been much worse. Furthermore the food was of very poor standard and the selection and even the presentation was so very outdated; and this is coming from someone who eats and loves any meal offered on a plane. I was however impressed with the seat, and with the outstanding ICE system, which never ceases to impress. Perhaps Emirates was once a carrier promising to be the best in the world; however currently it seems to promise you nothing but to cut costs and make profits. Sorry, but I was very disappointed with Emirates.

In conclusion, and as a friend of mine had perfectly termed it (you know who you are if you are reading this), Etihad has a boutique operation in comparison to Emirates, who is mostly just a mass production. While both are not bad per se, the service level will naturally be drastically different; Something like the difference between a boutique hotel and a popular 5-star worldwide chain brand.

Some final pictures:


Future Trips:

Syria – March 27th – 29th (Syrian Arab Airlines 747SP, YK3, TU3)
Jordan – April 4th – 5th (Royal Jordanian Crown Class)
JFK – October 1st (EK A380) – return flight and date still undetermined however it will not be on EK.

This concludes my Trip Report. Thank you for taking the time to read it. I hope you enjoyed it and your comments are always appreciated.



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineMIAspotter From Spain, joined Nov 2001, 2729 posts, RR: 25
Reply 5, posted (6 years 4 months 4 days 7 hours ago) and read 32767 times:

Outstanding TR! the pics are fabulous and the report was very detailed I felt I was there too (I wished)

And yes the difference between EY and EK is huge, is EK perhaps sleeping on its laurels?... we have a saying in my country that says "Crea fama y acuestate a dormir" which roughly translates to "Make yourself famous then go to sleep" which suits EK, they build their reputation as a true world class airline with superb service (which I suppose they still have) but now like you said it seems just "mass production".

Fantastic report once again.


I think, therefore I don´t fly Ryanair.
User currently offlineAH332 From Algeria, joined Mar 2007, 276 posts, RR: 0
Reply 6, posted (6 years 4 months 4 days 7 hours ago) and read 32767 times:


Incredible report my friend!  Smile As always, your TRs never fail to disappoint (unlike EK's service!  Smile) Thanks for sharing and excellent pics by the way.


Bledi Heya Al Djazaeer! // Next Flights: AB MIA-DUS-ORY, AF ORY-MRS-ALG
User currently offlineAznMadSci From United States of America, joined Dec 2007, 3658 posts, RR: 5
Reply 7, posted (6 years 4 months 4 days 6 hours ago) and read 32767 times:

WOW! Awesome!  bigthumbsup 

In your pics, the male EK FA and the female pushing the dinner cart recently did my HKG-BKK flight. Cool! I sorta came up with the same feelings after my EK experience, despite I chalked it up to me doing a short segement HKG-BKK-HKG. Still do wonder if it they would be a bit better on the IAH-DXB route. Thanks!


The journey of life is not based on the accomplishments, but the experience.
User currently offlineKPWM From United States of America, joined Nov 2007, 2288 posts, RR: 1
Reply 8, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:

Wow what an amazing report. Truly a pleasure to read. EY and EK set a standard of excellent almost unmatched. The biz seat on the EY A345 looked so comfortable. I look forward to reading your future trip reports.


User currently offline9V-SPJ From United States of America, joined Dec 2000, 749 posts, RR: 0
Reply 9, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:

Excellent report! Seems like EK is taking the route of SQ. Excellent at first, but service going slowly downhill.


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13738 posts, RR: 19
Reply 10, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:

A very very interesting comparison of those two airlines Ronerone. I enjoyed reading it.

I do agree with you completely on the wood effect that Emirates seems to be using for its First and Business Class. I do not care for the gharishness at all. Bring back the white plastic I say!

Anyone can fly, only the best Soar.
User currently offlineEI787 From Ireland, joined Jan 2006, 1513 posts, RR: 21
Reply 11, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:
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Fantastic Trip Report!! One of the best on A.net!!!

User currently offlineAir380 From United States of America, joined Jul 2005, 181 posts, RR: 0
Reply 12, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:

Can I get a job where you work? Wonderful trip report and I mean it with the job!

User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3416 posts, RR: 17
Reply 13, posted (6 years 4 months 4 days 5 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Quoting Ronerone (Thread starter):
"No I am so sorry, there are no menus for tonight, they were just not loaded on"

Quoting Ronerone (Thread starter):
What is in the chicken and the veal?"
"I'm so sorry, I don't know, they don't tell us. All I know is that it's chicken or veal"

I don't believe that.This suppose to be one of the best airlines there.
Etihad and Qatar airways will soon surpass EK if they keep it this way.
Excellent report.Thank you  bigthumbsup 

I am against any terrorist acts committed under the name of Islam
User currently offlineTwolz2rn From United States of America, joined Oct 2005, 443 posts, RR: 0
Reply 14, posted (6 years 4 months 4 days 4 hours ago) and read 32767 times:

WOW! Great TR!

I only wish i could do a trip like this!

User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 15, posted (6 years 4 months 4 days 3 hours ago) and read 32767 times:

Best trip report I've ever read and I've been around A.net for a long time, even though not with this handle.

It was clear that Etihad was the way to go. As a JFK based person you convinced me that it's Etihad, should I be heading in that direction. The intimate service EY offered reminded me of days long gone by over the Atlantic, though someone still in existance over the Pacific - with the exception of SQ JFK-FRA!

Great great read, thanks very much.

User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 27
Reply 16, posted (6 years 4 months 4 days 2 hours ago) and read 32767 times:

What more can I say Roni: superb trip report, super pictures! You FINALLY got on EY Pearl Zone haha... good to see them improving. I was deciding between EK and EY again for a trip to LHR later this year, I guess you made my decision for me  Wink

User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 17, posted (6 years 4 months 4 days ago) and read 32767 times:

As crew for another airline I'm always interested to read reports with comprehensive photos of the service like these.

May I suggest that perhaps it's not necessary to include verbatim every single trivial conversation you have onboard? I don't really need to know every word spoken when you're ordering a bloody mary, just the fact you asked for and received one and how it was presented/tasted.

Etihad looks like an interesting airline. It's pretty clear that they go for the deferential/slightly subservient type of service that the Asian airlines do. I don't know how that would go down if we adopted it down under!

Thanks again for the great pics.

User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17322 posts, RR: 46
Reply 18, posted (6 years 4 months 4 days ago) and read 32767 times:

Quoting Ronerone (Thread starter):
Etihad Airways, the National Airline of the United Arab Emirates.


E pur si muove -Galileo
User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1825 posts, RR: 0
Reply 19, posted (6 years 4 months 3 days 23 hours ago) and read 32767 times:
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excellent report, the Abu Dhabi airport looks space age! Reading your report makes me want to try EY, so i can compare their coach product to EK. Keep up the good reporting!

Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 20, posted (6 years 4 months 3 days 19 hours ago) and read 32767 times:
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Excellent report Roni, thanks for posting.

Quoting Ronerone (Thread starter):
I was informed by my ‘insider source’ that tonight’s aircraft to JFK will be A6-EHA, Etihad’s first A345

- Been on that one  Smile

Quoting Ronerone (Thread starter):
I had casually asked if I could use my Guest miles to upgrade to Diamond First. I was told that ADAS staff do not have the authority to do that and instead I have to contact the airline directly a few days prior to my departure. In my opinion, this is quite an outdated policy

- I tried to upgrade at check-in in for my SYD-AUH-LHR flight last year, had the same problem as you, it's quite daft they can't/won't undertake this simple operation.

Quoting Ronerone (Thread starter):
at 3:05 AM, A6-EHE took off to the skies, slowly, silently, but surely. Ah! What a beauty she is!

- Err, typo, -EHA......

Quoting Ronerone (Thread starter):
She was one of those cabin crew that definitely smiled right from her heart. In fact, I have not seen her once without a smile throughout the entire flight.

- Good, an improvement over the crew's I experienced.

Quoting Ronerone (Thread starter):
There is no way the additional three flights will be done with the A345 as they are currently maxed out, so perhaps with the A346? In any case, is this really true?

- I dod hear they were adding more 345's to the fleet.

Quoting Ronerone (Thread starter):
We headed towards security, where a TSA Agent saw our AA-issued boarding cards and requested that we have to go back to the Emirates check-in counters to have them re-issued on EK paper.

- Why is this, you hear of it often, seems pointless especially in these days of alliances and seamless check-in etc.

Quoting Ronerone (Reply 4):
“Is there a menu please?”
“No I am so sorry, there are no menus for tonight, they were just not loaded on”

- Not a good start!

Quoting Ronerone (Reply 4):
Future Trips:

Syria – March 27th – 29th (Syrian Arab Airlines 747SP, YK3, TU3)
Jordan – April 4th – 5th (Royal Jordanian Crown Class)
JFK – October 1st (EK A380) – return flight and date still undetermined however it will not be on EK.

- Nice, looking forward to reading these ones.

I must say your EY flight seems to far outshine the EK flight. EK's food presentation looks pretty poor as does the in-flight service. I'm none to keen on all that fake wood effect either.

I flew EY on 4 segments last year, they were nothing stellar and I felt disapointed, that said I may have just expected more as I had heard nothing but excellent reports.

Re EK, my dad flew them Business on 2 or 3 segments last year, he was pretty disapointed with all the flights and is unlikely to use them again.

Thanks again.



User currently offlineShilla From Germany, joined May 2002, 186 posts, RR: 3
Reply 21, posted (6 years 4 months 3 days 18 hours ago) and read 32767 times:

Thanks for this great trip report.

As a loyal EK customer, I can understand your feelings about the JFK-DXB flight. I took the JFK-HAM flight in Business-Class last October, and the service was not very good at all. I have the impression, that generally the crew on night-flights is less attentive and service lacks.

However, I also had very nice flights on EK (e.g. DXB-PVG in First), so maybe it was just bad luck that day...

Have an EK flight on the short HKG-BKK sector coming up in May...will report on that.

The world is a book and he who stays at home reads only one page...
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1105 posts, RR: 8
Reply 22, posted (6 years 4 months 3 days 18 hours ago) and read 32767 times:

Holy crap that is an awesome TR. It seems like EY is really getting their act together, and after reading this TR, I would take EY over EK any day.

User currently offlineMunichpictures From Germany, joined Jun 2006, 49 posts, RR: 0
Reply 23, posted (6 years 4 months 3 days 18 hours ago) and read 32767 times:

Awesome Trip Report
Great Pictures
Thanks for sharing


User currently offlineOA260 From Ireland, joined Nov 2006, 26844 posts, RR: 58
Reply 24, posted (6 years 4 months 3 days 17 hours ago) and read 32767 times:

Hey there great TR as always. Truly excellent. I was looking forward to another TR from you. Its great to see EY and EK side by side and I'm glad EY didn't disappoint!!! Certainly the way to go IMHO.

Brilliant photos..... the beach in Cancun looks so inviting.... I wish I was there now .

Looking forward to the next one


25 B747forever : Awsome TR The pics are fantastic. So EY isnt so bad, as you sometimes hear. Give them some more years, and they will even be better than EK. Looking f
26 Post contains images MH017 : Roni, Excellent, just excellent !!! Love the way you write as well as include those top-notch pictures Great to hear your EY experience is better than
27 Post contains images SR 103 : Absolutely amazing Roni, one of the best I have ever had the pleasure of reading! I love how the KLM flight has an Air France and Continental code, bu
28 Post contains images UK_Dispatcher : Greetings from Abu Dhabi. I always feel guilty by not being ready when they turn up 15mins early. Now that I know it is policy I shan't be bothered in
29 Mack8994 : Hi there, this was an awesome trip report. Great pictures too! Looking forward to reading your next one. Cheers from Canada, Mack8994 (aka Greg)
30 CO7e7 : Outstanding Report man! Very nice pictures. Thanks for sharing.
31 LY777 : Very interesting TR! EK C class looks disappointing, although I love the stars on the ceiling
32 Semsem : Thank you for taking the time to write such a great report. Next time please try Qatar Airways so that we can compare; LOL. They seem to be an excelle
33 Vivekman2006 : Brilliant trip report! Etihad Pearl Class looks absolutely neat!
34 Post contains images Ronerone : Dear All, Thanks a lot for taking time to read my report, and thanks a lot for your brilliant comments! Hi MIAspotter, Yes definitely. And they need t
35 Post contains images Aleksandar : Hello Roni! Thank you for another fantastic TR . Somehow, Emirates, really surprises me. On one side, they did a great job in investing in cabin, but
36 Carfield : Thanks for a wonderful report and Ethiad sounds like an excellent carrier and it will be high on my list after my first flight on Qatar in May... Hope
37 AznMadSci : Talking about rushed service, I was completely surprised that the EK FAs do not stand at position during the inflight safety demo. All, including the
38 Flyjetstar : Fantastic report. Thanks for taking the time to compare. I think it helps give the impression of the type of service offered. How someone speaks to yo
39 TG992 : As you well know, it's not "called" service - it's not the be all and end all, it's not the only style of service that's valid, and it's certainly no
40 Post contains images Ronerone : Mr. Alex! How are u doing? I hope all is well! Thanks for reading! I am glad you enjoyed it! Unfortunately i did not yet. Still pending on "have-flow
41 Flyjetstar : I think you miss what I'm saying. I also think you are perpetuating a myth and a stereotype about how SQ and other airlines treat their customers. It
42 Radiocheck : Roni, what a brilliant trip report. Enthusiastic, objective, and very well written. Now, I can only assume given the dates and your job that you were
43 Post contains images AznMadSci : Hey Roni: I'm not sure either. CO and most US airlines have FAs spaced out during the inflight safety demo. I also remember on AF, BR, LH, and QF are
44 Post contains images TG992 : I'm sorry you've had those experiences. I think NZ and QF's general reputation and service awards demonstrate that they aren't the norm. AA, US, NW,
45 Post contains images Ronerone : Hi Radiocheck, Thanks a lot for your comments. Yes, i was at Routes Americas Apparently it was a first of its kind in the region. While it was a smal
46 Karan69 : Roni, my man that was a great report mate and excellent and appropriate pics, Your Hilton hotel sure looks fantastic, The report has definitly made my
47 Post contains images Ronerone : Hey Karan! Thanks for reading! Your comments are always appreciated my friend. Well you now also have the AI and 9W options as well ... And apparently
48 EtihadAirways : Amazing TR Roni. Great that you liked flying with Etihad.
49 Davescj : As always, a great TR! I greatly enjoy reading your trips, and hope that you keep posting. BAEC is the same way. I still can't figure out why. What a
50 44k : Superb trip report, an absolute joy to read! I'm glad to hear you had a good flight with us! I'm still perplexed why the TSA didn't accept AA issued b
51 Ronerone : Hi EtihadAirways, Glad you enjoyed the TR, thanks for reading! Hi Dave / 44K, I am also not very sure, but maybe it is what interlines are limited to
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