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Air New Zealand NZ 47: 12/OCT/07: RAR-NAN: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Posted (6 years 8 months 4 weeks 5 hours ago) and read 20056 times:

Feedback always appreciated.

Trip Report: 042
Flight Category: Y-IMR (See Report End)
Date: 12-Oct-07
SDT/SAT/Delay: 1800/1945+1/03:45 hrs
Flight: Air New Zealand NZ 47, 1502 miles
Routing: RAR-NAN
Aircraft: 733
Seat: Economy, 12A

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 5 months, here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents. And, here is the best part … all of them were part of a 4 month break from life … pure vacation, and pure food for the mind, body, and soul. Together, they mounted to 21/2 round-the-worlds that was truly insane. As usual, all long haul flights were on Business or First Class; short haul was on Economy Class.

While there have been several TR’s on NZ, I do believe this is the first time that their intra-Pacific island flights are going to be covered, and the first on the RAR-NAN run.

II > Pre-Flight:

a) Before Airport:
The geography and economics of the Pacific island states do not lead to a ton of intra-Pacific flights by “flag” carriers. Air NZ picks up a lot of these routes with “life-line” island hops either as triangular flights, or as continuation to flights to the U.S. The RAR-NAN flight provides a popular link between these 2 tourist meccas – especially now that Air Pacific does not ply the route anymore.

Booking for the flight was done using Air New Zealand’s website at www.airnz.com . While simple to chose and book a flight, I was surprised at the lack of functionality to chose seats during or after the reservation. The only way to do so was call. Interestingly, both seat selection and check-in can be done for domestic flights.

b) At Airport:
RAR is a pleasant airport and has the hallmarks of Pacific touches such as open lounges, roaming birds and dogs, and an overall extremely low-key aura. Air NZ check-in at RAR was a breeze and I was pleasantly surprised with the dedicated Star Gold counter. It took all of 5 minutes and the pleasant agent was kind enough to meet my exit row request. Post check-in, immigration and security took all of 5 minutes, and I found myself to the open terminal/shopping area. Then another surprise happened … there was a Star Gold lounge! Yes. I made myself comfortable in the lounge and helped myself to the free alcohol and appetizers. 10 minutes prior to departure time, the lounge attendant announced final boarding. I lazily got up, bid her adieu, and walked to the aircraft parked 200 feet from the terminal … all while live music was being played in the background. This is how relaxed flying should be! Upon boarding, one of the members of the all-men FA crew greeted me as I made it to my seat 12A. Y Load (well, entire aircraft was Y) was around 70%.

Airport - External:

(Rarotonga International)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/001.jpg

Check-in:

(Taken earlier. Star Gold is the first counter)
http://i90.photobucket.com/albums/k251/abrelosojosnow/GZ%20612/002.jpg

Airport - Internal:

(Terminal waiting area)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/003.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/004.jpg

Scenes of the tarmac:

NONE

Lounge

(Super pleasantly surprised to discover a Star Gold lounge in RAR. Definitely one of the more random Star Gold lounges out there)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/006.jpg

(Pre-flight wine)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/005.jpg

Boarding:

(Stressful line)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/007.jpg

(Soothing music)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/008.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Dinner service after takeoff.

b) Aircraft + Seats:
NZ received the last production 733 (in 1999 AFAIR) and this showed in the relatively well maintained cabin. Also, it seemed like the aircraft had undergone recent upgrading and the seats were of good quality material. Leg room outside exit row was below industry average at a rather cramped 30”. Moreover, recline was abysmal. In fact, had I not got the exit row seat, I would have been in for a very uncomfortable flight.

Aircraft:

(@RAR)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/009.jpg
Views from Aircraft:

(International Terminal)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/010.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/011.jpg

(Bye Bye Cook Islands)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/012.jpg

Seat Leg-Room:

(Misleading exit row seat)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/013.jpg

Seat Recline + Angle View:

(What recline?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/014.jpg

(Tight)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/015.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/016.jpg

c) Meal + Beverage:
A few hours into the flight, dinner was served. There were no choices and the offering for the flight was a stuffed chicken quiche type thing with some random rice thrown in. Very unimaginative, and equally not tasty. The “dessert” was some kind of vanilla crème with chocolate sprinkles. Again, not appetizing at all. Thankfully, the gin and tonic (free) helped drown the rather poor catering.

(Not so appetizing dinner)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/017.jpg

d) Inflight Entertainment:

Movie shown on old CRT overheads. Feature film on the flight was “No Reservations.” In-flight magazine a good read.

http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/018.jpg

(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/019.jpg

e) Crew:
Having usually had good NZ crew on J sectors between the U.S. and New Zealand, I was EXTREMELY disappointed at the bitter matronly crew onboard the flight. I don’t think I ever saw them smile even once … service was abrupt and terse. After the meal service, they disappeared to the back. There were no apologies for the several catering snafus, and I noticed several call requests not attended to. Very poor. I am hoping that this is a one-off as Kiwis are usually very good hosts.

IV> Post-Flight:

Nadi (pronounced Nandi) airport is chaotic after Rarotonga … though, that is an unfair statement perhaps as all airports would feel so! No but seriously, immigration took over an hour to proceed and the Fijian immigration personnel were plain rude. After baggage claim, I was hounded by taxi and tour touts. I wanted to go back to Cook Islands immediately.

(Parked next to an Air Pacific 744 – I still find their livery very “wanna-bee”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/020.jpg

(They just did not have the passion of the Cooks)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/021.jpg

V> Impressions + Scores:

Rather disappointed with NZ service on the leg. While I can overlook the shoddy IFE on a mid-range 4 hour flight, there is no excuse for poor cabin crew. A good group of cabin staff could compensate for the stingy seat comfort, and for the poor meal. Given the lack of choices in the Pacific, I would probably be bound to take NZ on such a routing. However, given a choice, I would have no problem switching. Without any choices, I would probably fly with them in the future.

1.0 > RESERVATION: 7.0
2.0 > CHECK-IN: 9.0
0.5 > LOUNGE: 6.0
0.5 > BOARDING: 8.0
2.0 > SEAT: 3.5
0.5 > AIRCRAFT OVERALL AMBIENCE: 7.0
1.0 > IFE: 6.0
2.0 > CREW: 2.0
2.0 > FOOD: 5.5
0.5 > BEVERAGES: 7.0
0.5 > A.KITS + OTHER FREEBIES: 5.0
0.5 > DISEMBARKATION: 5.0
1.0 > ON-TIME RECORD: 9.0
WEIGHTED OVERALL IMPRESSION (WOI): 5.79
(Pre-flight WOI of all reviews: 6.42)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM: EBB-AMS: 08/2007
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
4.96: Valuair (08): CGK-SIN: 09/2006
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

It has now become customary to share some other connected aviation images, and some images of the place I went to. Hope everyone enjoys!

(Arrivals form to Fiji. No wonder they have all kind of racial strife and such unfair treatments … look how they distinguish their own races … sorry, not a fan)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/022.jpg

(Earlier in the trip, I went to AKL … found AKL airport outside unique)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/023.jpg

(AKL departure board)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/024.jpg

(NZ Premium Check-in area, lounge, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/025.jpg

(AKL Airport Inside)
http://i90.photobucket.com/albums/k251/abrelosojosnow/NZ%2047/026.jpg


Live, and let live.
12 replies: All unread, jump to last
 
User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 1, posted (6 years 8 months 4 weeks 1 hour ago) and read 19838 times:

What airline is DI? I am guessing they are from Samoa?

User currently offlineNZ99 From Australia, joined Dec 2007, 65 posts, RR: 0
Reply 2, posted (6 years 8 months 3 weeks 6 days 23 hours ago) and read 19763 times:



Quoting Semsem (Reply 1):

i think you will find its DJ, Pacific Blue


User currently offlinePlunaCRJ From Uruguay, joined Nov 2007, 576 posts, RR: 2
Reply 3, posted (6 years 8 months 3 weeks 6 days 23 hours ago) and read 19718 times:

Nice TR.

I don´t really like the unique interior of AKL. A big shopping mall where you just can´t walk to your gate (or walk by the other gates) until the very last minute.

I was surprised to see drop down screens on a Classic 737. I thought they were only available on the NG versions.

Regards,


User currently offline777ER From New Zealand, joined Dec 2003, 12341 posts, RR: 18
Reply 4, posted (6 years 8 months 3 weeks 6 days 22 hours ago) and read 19670 times:
AIRLINERS.NET CREW
FORUM MODERATOR



Quoting Abrelosojos (Thread starter):
NZ received the last production 733 (in 1999 AFAIR) and this showed in the relatively well maintained cabin. Also, it seemed like the aircraft had undergone recent upgrading and the seats were of good quality material. Leg room outside exit row was below industry average at a rather cramped 30”.

NZs B733s are all Y class seating as their cabins have been designed for NZ domestic, with the longest flight being nearly 1 1/2 hours. NZs B733 fleet is about to under go another cabin make over, this time with Y+ seating (UAs style Y+) for the higher paying customers. The B733s are only used for very low yielding International flights and as spares for A320 Tasman services

Quoting Abrelosojos (Thread starter):
(Not so appetizing dinner)

Thats the usual meal for NZ short haul International. The pie (especially mince and mince and cheese flavours) is New Zealand's favourite fast food


User currently offlineNZ747 From New Zealand, joined Dec 2004, 967 posts, RR: 4
Reply 5, posted (6 years 8 months 3 weeks 6 days 20 hours ago) and read 19592 times:

Nice report and some good pics too. Thanks for sharing.

Quoting Abrelosojos (Thread starter):
There were no choices and the offering for the flight was a stuffed chicken quiche type thing

Usually on short haul international services with Air NZ you get 2 meal options, Such as my last experience last sunday on a flight from Nadi to AKL we had Salmon pasta salad or chicken pie...surprisingly it was the same meal choice as the exact flight I did in January.

Quoting Abrelosojos (Thread starter):
No but seriously, immigration took over an hour to proceed and the Fijian immigration personnel were plain rude.

They used to be nice, but since they introduced the xray machine a few years ago I've noticed they aren't as friendly. Back in the day you would just slip then a 5 or a 10er and they would let you through with your banned item.

Quoting Abrelosojos (Thread starter):
After baggage claim, I was hounded by taxi and tour touts. I wanted to go back to Cook Islands immediately.

Trick is not to look them in the eye. Just say 'NO!' and act like you know where your going. Usually does the trick. Most of the time when taking the cab I pretend I live in Fiji so they dont rip me off. Last time I did this the driver got pissed off and was all "I could have taken some foreigners and got more cash" and kept swearing the whole 3 min ride.

Quoting Abrelosojos (Thread starter):

(Parked next to an Air Pacific 744 -- I still find their livery very "wanna-bee")

Really? I rather like it.

cheers  Smile


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 6, posted (6 years 8 months 3 weeks 6 days 8 hours ago) and read 19270 times:



Quoting 777ER (Reply 4):
NZs B733s are all Y class seating as their cabins have been designed for NZ domestic, with the longest flight being nearly 1 1/2 hours.

= You mean the longest domestic flight is 90mins right?

Quoting 777ER (Reply 4):
The pie (especially mince and mince and cheese flavours) is New Zealand's favourite fast food



Quoting NZ747 (Reply 5):
Such as my last experience last sunday on a flight from Nadi to AKL we had Salmon pasta salad or chicken pie...surprisingly it was the same meal choice as the exact flight I did in January.


= NZ747 - was it the same chicken pie? Thanks 777ER on clarifying what it was. I just couldn't remember what it was called. There were surprisingly no choices on my flight.

Quoting NZ747 (Reply 5):
Trick is not to look them in the eye. Just say 'NO!' and act like you know where your going. Usually does the trick. Most of the time when taking the cab I pretend I live in Fiji so they dont rip me off. Last time I did this the driver got pissed off and was all "I could have taken some foreigners and got more cash" and kept swearing the whole 3 min ride.

= Don't worry. I have travelled enough in the world to have this routine down  Smile.

Quoting NZ747 (Reply 5):
Really? I rather like it.

= I used to like it - but the more I saw it up close and personal, I found it rather "last minute" put together. The fonts look akward and then you have a random image just thrown in. Perhaps I will grow back to like it  Smile?

Quoting PlunaCRJ (Reply 3):
I don´t really like the unique interior of AKL. A big shopping mall where you just can´t walk to your gate (or walk by the other gates) until the very last minute.

= But the good thing is that the airport is super efficient and the agents working their very nice.

Cheers,
A.



Live, and let live.
User currently offline777ER From New Zealand, joined Dec 2003, 12341 posts, RR: 18
Reply 7, posted (6 years 8 months 3 weeks 5 days 21 hours ago) and read 19077 times:
AIRLINERS.NET CREW
FORUM MODERATOR



Quoting NZ747 (Reply 5):
Quoting Abrelosojos (Thread starter):
After baggage claim, I was hounded by taxi and tour touts. I wanted to go back to Cook Islands immediately.

Trick is not to look them in the eye. Just say 'NO!' and act like you know where your going. Usually does the trick. Most of the time when taking the cab I pretend I live in Fiji so they dont rip me off. Last time I did this the driver got pissed off and was all "I could have taken some foreigners and got more cash" and kept swearing the whole 3 min ride

Just be glad that you weren't trapped and forced to buy a piece of timber with a few designs on it, like what happened the last time I was in Fiji

Quoting Abrelosojos (Reply 6):
Quoting 777ER (Reply 4):
NZs B733s are all Y class seating as their cabins have been designed for NZ domestic, with the longest flight being nearly 1 1/2 hours.

= You mean the longest domestic flight is 90mins right?

Thats right, but the flight times are now faster on longer flights.

Quoting Abrelosojos (Reply 6):
Quoting 777ER (Reply 4):
The pie (especially mince and mince and cheese flavours) is New Zealand's favourite fast food



Quoting NZ747 (Reply 5):
Such as my last experience last sunday on a flight from Nadi to AKL we had Salmon pasta salad or chicken pie...surprisingly it was the same meal choice as the exact flight I did in January.


= NZ747 - was it the same chicken pie? Thanks 777ER on clarifying what it was. I just couldn't remember what it was called. There were surprisingly no choices on my flight.

Maybe the reason for only one meal choice was cause the aircraft is stocked in AKL, and NZ only have room for one meal on the RAR-NAN route. Those B733s galleys arn't big, especially for tag on flights

Quoting Abrelosojos (Reply 6):
Quoting PlunaCRJ (Reply 3):
I don´t really like the unique interior of AKL. A big shopping mall where you just can´t walk to your gate (or walk by the other gates) until the very last minute.

= But the good thing is that the airport is super efficient

I'm sure for many NZers who have used AKL frequently each year would laugh at AKL being called a super efficient airport, as AKL is far from that!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8596 posts, RR: 54
Reply 8, posted (6 years 8 months 3 weeks 5 days 13 hours ago) and read 18915 times:
Support Airliners.net - become a First Class Member!

Nice report and pictures, thanks.

That pie thing looks ok, shame looks are deceiving Sad

Quoting Abrelosojos (Thread starter):
Movie shown on old CRT overheads

- Wow, never seen an old, ie non NG, 737 with these screens, seems kind of off.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineEXAAUADL From , joined Dec 1969, posts, RR:
Reply 9, posted (6 years 8 months 3 weeks 5 days 13 hours ago) and read 18911 times:



Quoting Abrelosojos (Thread starter):
The “dessert” was some kind of vanilla crème with chocolate sprinkles.

Air Canada use to be big on those in the 1970s and 80s


User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1644 posts, RR: 20
Reply 10, posted (6 years 8 months 3 weeks 5 days ago) and read 18771 times:

Great report! NZ are the one Star carrier that I want to fly that I've yet to try - though your experience with them on this leg seems below par. I like the look of those seats, shame they were uncomfortable.

Quoting 777ER (Reply 7):
Maybe the reason for only one meal choice was cause the aircraft is stocked in AKL, and NZ only have room for one meal on the RAR-NAN route. Those B733s galleys arn't big, especially for tag on flights

Had NZ offered a meal choice, they would still be carrying the same number of meals regardless, just half of each option, so I don't see galley space as being a problem here.



Keep Discovering
User currently offlineCmk10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 11, posted (6 years 8 months 3 weeks 4 days 12 hours ago) and read 18615 times:

Good report. Definetly one of the more random Star Gold lounges up there with SAV here in the US. RAR's looks better though.


"Traveling light is the only way to fly" - Eric Clapton
User currently offlineB747forever From Sweden, joined May 2007, 17149 posts, RR: 10
Reply 12, posted (6 years 8 months 2 weeks 6 days 19 hours ago) and read 18229 times:

Nice TR

The pics are really good.

Really bad that they didnt have any choose of food, and that food just looks terrible.


Thank you for sharing

B747forever



Work Hard, Fly Right
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