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This Is Royal Jordanian!  
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Posted (6 years 6 days 4 hours ago) and read 32767 times:



It has become a norm to associate the name ‘Royal Jordanian’ with many things such as bad service, poor on-time performance, revolting ground handling service delivery, and so on and so forth. Yes, all of that, and perhaps even more, was once a government-run National Carrier called Alia, also widely known as Always Late In Arrival (A.L.I.A); in fact, this alias on its own should just about sum it up back then.

Throughout its transformation to Royal Jordanian, which seemed to be nothing more than a cosmetic facelift, and a good one at that too, things remained as what one would expect out of a corrupt and mismanaged entity. However that was never what this airline was about. From its start, it was based around a strong vision to be Jordan’s “ambassador of good will around the world in which [it] exchanges culture, civilization, trade, technology, friendship, and understanding with the rest of the world.” Surely, traces of this vision were lost somewhere along the way. But what about now?

As a start, a positive management restructure proved to be profitable for the airline for years to come. Secondly, an invitation to join one of the world’s three dominant alliances as the first Arab carrier was surprisingly, a jaw-dropper to say the least. Finally, the airline was fully privatized by December 2007. Yes, it seemed like things were improving, on paper at least!

But for the sake of Oneworld, Royal Jordanian Management promised to optimize and improve its regional reach, and as such, modernize its narrow-body fleet and improve service delivery. We saw the new A321’s and the E-Jets come in, and we’ve also seen new destinations come online. But what about that one little aspect that matters to all of us; Service? They say they have improved it, but we rarely hear of that here.

So let’s focus on the areas that the airline claims to have improved, and let’s see where we have reached. What has become of this airline’s service? Let’s have a look!

Pure, honest, and simple, this is Royal Jordanian ….


Welcome to my 6th Trip Report,

This TR is on my Royal Jordanian flights. Initially this report was to cover flights from Dubai to Amman and back to Abu Dhabi however, that travel plan has been postponed till next month. Instead however, this trip sprung out of the blue which deemed it worthy to document.


This TR will cover the following flights:


  • Royal Jordanian: Aleppo – Amman, Crown Class (A321)
  • Royal Jordanian: Amman – Dubai, Crown Class (A342)


My previous Trip Reports can be found here:

CX: JFK-HKG-DXB In Y A346/772 (Lots Of Pics/Vids) (by Ronerone Aug 28 2006 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 1 PixVids (by Ronerone Jul 4 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 2 PixVidz (by Ronerone Jul 5 2007 in Trip Reports)
Cathay Delight: A Trip To Asia's World City (by Ronerone Oct 5 2007 in Trip Reports)
Suvarnabhumi, The Etihad Way! (by Ronerone Jan 18 2008 in Trip Reports)
Ultra-Competitive, Ultra-Long Haul: EY Vs EK (by Ronerone Mar 21 2008 in Trip Reports)


This particular trip had only been planned for the night before I traveled. The Syria aspect of it however, was in the works for a very long time although I will not mention much about its background here since there will be a separate TR on that later. But for now, let’s just assume that I got to Syria, and with a slight alteration to plans, I booked myself on RJ back to Dubai, where I had left my car parked.

So the night before I traveled, I was evaluating some flight options out of Aleppo, and even out of Beirut, and also Amman. Royal Jordanian was the most convenient as I was able to fly out of ALP. The downside of it however was the hefty premium I paid just to try Crown Class on the A340-200. Another downside was the 11 hour layover in Amman. But in my case, it was actually convenient because I used that time to get some sleep at the Alia Transit Hotel right by the airport, in time for work the next day.

The only milestone that I have achieved after this trip is that it was my very first time to fly on the Airbus A340-200.

Please excuse the quality of some, or all, of the pictures here, as I had to be very discreet considering how aviation-specific areas in this part of the world are considered to be highly sensitive. Let’s put it this way, it was either poor quality pictures, or no pictures at all.


Saturday March 29th, 2008

I woke up at around 4am to give myself time to shower, get dressed, pack up, and head out to the airport, in time to catch my 7:30am flight to AMM. This was enough time as ALP was barely a 15 minute drive from the hotel. By 4:40am, I was at the lobby smoking a cigarette, as I waited for a cab. Shortly afterwards, the cab arrived and we headed off to the airport in the dawn of light. By 5am I was dropped off at Aleppo International Airport.


ALP Curbside



The airport seemed crowded at this time of day, as there were several flights departing, including Syrianair A320 to Abu Dhabi, and later on BMI to LHR. I headed through the security check at around 5:10am and found myself in a very crowded check-in hall. Aleppo Airport is very small, so a few flight departures can really cause quite the congestion.

There was a long line by the Royal Jordanian counter, which was mostly occupied by one tour group. I could not see any sign for a dedicated Crown Class counter so I asked the station manager if there is one. He ushered me to walk to the adjacent counter ahead of everyone else in order to check-in, and informed the agent that I was a Business Class passenger. Perhaps a little hand-written sign could do the job, however given the limited infrastructure of the airport, whatever was available had to do.

Check-in was quite smooth, except for the fact that I had to check my carry on. I was planning on not checking any luggage in because I did not want to waste time at DXB so I could get home as early as possible. So I took out some valuables and checked my luggage all the way through to DXB. Moments later, I was handed both my boarding passes to Amman, and to Dubai.


Boarding Pass: ALP-AMM



I paid my departure tax and then proceeded through immigration, which was a breeze, considering that most of the passengers on the RB flight to AUH had been cleared, while the RJ passengers were still checking in. So I was lucky! By 5:35am I was Airside.

I had some time to kill so I thought I would walk around and explore this rather interesting terminal. It did not feel like I was in an airport, but perhaps more like a ministry or some other governmental agency of some sort. In any case, I actually loved this airport. It was small, quite clean, and very retro.

There were two levels to the Airside of Aleppo International Airport. Check-In and immigration are on the ground level, and so are Ground Departure Gates 1, 2, 3, and 4, which are the remote stands that you get to by busses. On the upper level, which is the main departures hall, there is a Duty Free shop, a café, seating areas, and the upper level Departure Gates 5-10 if I am not mistaken. These gates are actually aerobridges.

I checked the FIDS to find out what the gate number for my flight was however, gate numbers are not ‘disclosed’ until it’s closer to boarding time (ala LHR etc). However announcements seemed to be made on a regular basis, so I needn’t worry about that.

ALP: Airside





There is no premium lounge at ALP, so i headed for the café as I was in dire need for caffeine to wake me up. I ordered a Turkish coffee, and reached for my cigarettes, to find that when I had checked my carry-on in, I accidentally forgot my lighter in the bag. The kind man at the café however gave me his extra lighter to keep.

Turkish Coffee & Cigarette



The View from the café



At around 6:10am an announcement was made that my flight would board from Ground Departure Gate no. 1. It was also around the same time that the flight had arrived from Amman. When I finished my coffee and my few smokes, I headed downstairs to the gate at 6:40am. A security officer greets you at the entrance to the gate, who checks your boarding pass and ushers you to proceed towards the security check. After the quick security check, I was inside the holding area by 6:40am.

ALP: Holding Area





At 7:05am the bus had arrived at the gate and the doors were opened. While no announcement was made whatsoever, everyone got up and formed a queue to board. I stood in line and when it was my turn, I handed my boarding card to the ground agent who tore of his piece and handed back mine. By 7:10am I was inside the bus.

From The Bus: Syrian Arab Airlines A320 YK-AKD (notice the wing of the 747SP YK-AHB to the right of the picture)



A short ride in the bus and we finally arrived next to the aircraft. As we got off the bus we were greeted by several Royal Jordanian ‘undercover’ security officers, who conducted a quick check of your belongings before allowing you to proceed up the stairs to board the aircraft. Royal Jordanian used to be notorious for its own security checks at the gate prior to boarding, however they have toned it down a little and it is conducted only during sensitive times like the Arab Summit that was in Damascus in my case. After I was ‘cleared’, I proceeded up the steps.

My Aircraft to Amman



At the door was another security officer and a smiling Jordanian lead cabin crew who welcomed me on board. By 7:20am I was on board.

CONTINUED BELOW



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
46 replies: All unread, showing first 25:
 
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 1, posted (6 years 6 days 4 hours ago) and read 32767 times:

Flight Information

Airline: Royal Jordanian
Flight No.: RJ438
Routing: Aleppo - Amman
Scheduled Departure Time: 7:30 AM
Actual Departure Time: 7:30 AM (taxi-out from ramp)
Scheduled Arrival Time: 10:00 AM
Actual Arrival Time: 9:35 AM
Equipment: Airbus A321-231
Registration: JY-AYG (As-Salt)


Facts, figures, and opinions of the aircraft in general:

  • According to www.airfleets.net , JY-AYG was delivered to Royal Jordanian on April 24th 2006, making it the 3rd A321 in the airline’s fleet, out of a current total of four.
  • The A321 is practically the airline’s short/medium hall workhorse and is deployed on routes such as Amsterdam, Abu Dhabi, Dubai, London, and so on.
  • The cabin looked absolutely inviting. I think that for the first time, I actually enjoyed being inside a narrow-body. A job well done by Royal Jordanian!


The Cabin



The Seat



As I got situated in my leather seat, the fasten seatbelt sign was switched on at 7:25 AM. The lead cabin crew made an announcement for all ground staff to leave the aircraft as we were ready to depart. In addition, she welcomed us on board, asked us to fasten our seatbelts and prepare of takeoff, and informed us that our flight time to Amman will be 1 hour and 20 minutes. Moments later, the doors were closed, and all undercover security officers took their seats, one of which was right behind me.

Leg Space



Side View of the Seat



Former BMED A320 (G-MEDH) now in BMI uniform, soon to LHR



The seat was very comfortable. Not only was each seat equipped with personal IFE screens, which obviously were not operational for this short flight, but there were also power sockets available for laptops and such. Leg space was quite alright considering the length of the flight as well. I can perhaps say that the greys of the cabin and the leather seats almost gave this private jet feel to the ambience.

The load in Crown Class today was extremely light. There were two of us, in addition to the security officer behind me. So the seat next to me was at my disposal.

The engines started as we stood still on the ramp, and the safety demonstration started playing. A male cabin crew also passed around with welcome drinks for all three of us. There was a selection of Orange, Mango, and Apple Juices to choose from, in which I chose the OJ.

My OJ



As soon as I finished my orange juice my empty glass was cleared away, and by 7:30am sharp, we left the ramp. A short taxi to the runway, and by 7:37am JY-AYG took to the skies.

As we reached cruising altitude and the fasten seatbelt sign was switched off, the cabin crew quickly got up to prepare for the quick service on this short hop. Hot towels were passed around, which were then cleared away as we were through with them. Shortly afterwards, the female lead crew passed around with table linens. She approached me, smiling, to place the linen on my table.

“Good morning sir, would you like something to eat?”
“Yes please”
“Would you like to have any coffee or tea?”
“May I have some tea please?”
“Sure, we have green tea, black tea, milk tea, and many other kinds, would you care to see the selection?”
“I’ll just have black tea please”

As she set up my tray table, she noticed the yellow Etihad Airways sticker on my TR notebook which I had placed on the armrest. She smiled and asked me what I thought of Etihad Airways. I smiled back and said that they are good on the flights I fly them on. She proceeded to say that while many passengers have complained about Etihad’s flights, they do have better technology because they have the money. She then said that on the other hand, Royal Jordanian is also trying their best to improve. I gladly agreed with her and commented that the new interiors are a great improvement.

“Have you flown Royal Jordanian long-haul?”
“Yes a very long time ago, when you stopped via Vienna on the way to JFK, with the 747”
“Oh that was a very long time ago, you have to try us now, at least when I am on the flight”

She was very friendly, and yes, she was my favorite cabin crew on this flight.

She returned with a plate that had a chocolate-filled pastry, a croissant, and a muffin of some sort. She placed the plate and the silverware on my table and went back to fetch my tea. Seconds later, she returned with my tea.

“Would you like any sugar and perhaps a lemon slice with your tea?”
“A lemon slice will do thanks”

My Meal



The pastries were all perfectly warm, tasted quite good, and were satisfactory for this short flight. As I had my breakfast, the lead crew returned back to me, and sat next to me to have a chat.

“I hope you enjoyed this flight with Royal Jordanian, although it’s quite short”
“I definitely did, thank you”
“Are you connecting somewhere today?”
“Yes, to Dubai”
“Have good onward journey to Dubai, and we hope to see you again on Royal Jordanian Mr. Hawi”

As I finished my breakfast, my table was promptly cleared. Shortly afterwards, and at 9:20am the fasten seatbelt sign was turned on as we began our initial descent towards Queen Alia International Airport in Amman. The cabin crew cleared everything as they made their preparations for landing.

On final approach and right before we touched down, I spotted a few L1011’s, in which I promptly snapped a picture of. The security officer behind me caught me, and commanded me to stop immediately. He also asked me to erase this picture right away, in which I did.

As we touched down at 9:30am, the security officer got up from his seat and sat next to me. He asked to see my passport, and asked me why I was taking pictures of the training center. I did not want to tell him that I was an aviation enthusiast taking pictures of just the Tristars as this would probably get me into more trouble; so I told him I did not know it was a training center and that I was just taking random pictures. He did not believe me, and insisted that I knew it was a training center. However after some convincing he believed me and asked me to erase all the pictures in my camera and to never do it again. I nodded, apologized, and of course, never erased the pictures. My advice is to never feel too confident about taking pictures when you’re in a ‘sensitive’ environment because you may get carried away and caught. However, if you are always cautious, you will know when and when not to take pictures.

By 9:40am we were parked at the remote stand. The seatbelt sign was switched off and everyone got up to gather their belongings in preparation to disembark. When the doors were opened, Crown Class passengers were allowed to deplane first. I gathered my things, proceeded towards door 1L, thanked the lead crew for a wonderful flight and proceeded down the steps and into the bus.

As we arrived at the terminal, I proceeded towards the transit desk in order to request for a room at the Alia Gateway Hotel that is located right next to the airport. All Royal Jordanian passengers are entitled to a free room and a free meal at this hotel given a specified transit time.

I was handed a green transit card for the hotel, and then proceeded through immigration and down to the arrivals hall. I walked outside to wait for the shuttle bus. 10 minutes later, the bus had arrived and picked me up to take me to the hotel.

CONTINUED BELOW



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 2, posted (6 years 6 days 4 hours ago) and read 32767 times:

Alia Gateway Hotel


This was a rather interesting hotel. While it was clean, and offered the full services associated with a 3 star (borderline 4) hotel, it was very old and outdated. Nevertheless it did the job and it was free. If you’re looking for something fancy, then this will most definitely not be the place for you however, if you are looking for just a clean place to stay while in transit, then it should do fine. The staff was very kind and quite helpful actually.

Room





Bathroom





Old-School Key!



CONTINUED BELOW



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 3, posted (6 years 6 days 4 hours ago) and read 32767 times:

I got myself a few good hours of decent sleep, that now I did not have to worry about staying up all night before going to work tomorrow. By 5:30pm I woke up to take a quick shower and freshen up before my 9:05pm A342 flight to Dubai.

By 6:05pm I was ready to go, so I left the room and went downstairs to the lobby to have a quick coffee before checking out. By 6:25pm, I overheard the driver ask the receptionist to give the ‘Dubai passenger’ a wakeup call. So I approached them and told them that I was also going to Dubai. They smiled and said that they were about to give me a wakeup call because it was time to go. So I handed back my key at the reception and followed the driver to the shuttle bus. Soon enough we were on our way to AMM.

I was dropped off by the departures entrance, and headed straight through the security check. Luckily the airport was not crowded that evening, as the entrance through the security check and to the check-in area is a MAJOR bottleneck during the peak summer months. I proceeded past the check-in desks and straight to immigration since I already had my boarding pass.

Boarding Pass: AMM – DXB



By 6:40pm I was Airside, so I proceeded up the escalators to the 1st level. Before entering the Crown Lounge, I sat down for a while to double check that I had all my belongings with me. When I looked up, I found a.net member Mr. Airsicknessbag looking at me trying to figure out if I was that same guy he was with on the same flight two nights prior. Apparently he was on his way to Dubai as well, and was also on the same flight as me from Aleppo.

I invited him into the lounge with me, as there is absolutely nothing else to do in the terminal, apart from Duty Free. We walked into the lounge and I asked the agent if I could invite a friend inside. He said that usually the rules do not allow that, but he will be more than happy to let me and my guest in. I have always loved the staff in this lounge as they are usually very generous. I hope this lounge never changes.

By 8:40pm we headed towards the gate and on our way a boarding announcement was made calling all passengers to proceed to board the aircraft. I arrived at the gate, handed my boarding pass to the agent who tore off his piece and gave me back mine, and went through the security check and through the aerobridge. As I arrived at door 1L I was greeted by two males, one of which was a security officer, and the other an RJ cabin crew. I proceeded to the right and was met with a Pakistani female lead cabin crew, Tushima, dressed in traditional Jordanian clothing. She took a look at my boarding pass and smiled.

“Welcome on board sir, your seat is right across this way on the other aisle”

By 8:50pm I was on board.


Flight Information

Airline: Royal Jordanian
Flight No.: RJ612
Routing: Amman - Dubai
Scheduled Departure Time: 9:05PM
Actual Departure Time: 9:10PM (pushback)
Scheduled Arrival Time: 1:00 AM (+1)
Actual Arrival Time: 1:00 AM (+1)
Equipment: Airbus A340-200
Registration: JY-AIA (Prince Hussein)

The Seat



Facts, figures, and opinions of the aircraft in general:

  • According to www.airfleets.net , JY-AIA, was delivered to Royal Jordanian on July 18th, 2002 along with JY-AIB, making them the first two A340-200’s out of a total of four.
  • Previously JY-AIA was with Air France, AOM, and Air Lib, before making its home with Royal Jordanian.
  • Royal Jordanian’s A340-200’s are deployed on its version of ULH routes to New York, Chicago, Detroit, and more recently, Montreal. Occasionally, when demand permits, this bird is also seen at London Heathrow, Dubai, and on that specific day Delhi as well.
  • The A340 is, and will always be a marvelous joy to fly on. This one surely wasn’t any different. The cabin, at least in Crown Class, seemed to have been well maintained with no major fault to report.


As I got situated in my seat, I found it to be very comfortable. It had its slight modern touches to it, but at the same time, other aspects were also outdated by now (like the bulky old-fashioned IFE screen). However, at the time this Crown Class product was launched, RJ was perhaps one of the only carriers that offered lie-flat seats in Business Class.

Leg Space



Boarding



At 9pm the captain made an announcement that we were ready to depart. He also informed us of our routing for tonight, and that our flight time to Dubai would be 2 hours and 30 minutes. He also switched on the seatbelt sign and by 9:05pm the doors were closed.

Tushima passed around with a trolley of newspapers, while another Jordanian lady, Amal, passed around with a tray of welcome drinks. On offer, was a choice between Guava Juice, Orange Juice, Apple Juice, Tomato Juice, and Champagne. I selected the tomato juice.

My Tomato Juice



Hot towels were distributed by Tushima, and you were also given the option to have a dash of cologne splashed on them, a rather interesting but unusual touch. This was followed by headsets, amenity kits, and menus.

Being an avid airline menu collector, I had planned to document the menu, including its pictures, after the flight. However, I was unfortunately unable to remove it from the flight as the crew was extremely adamant on ensuring that all menus (and headsets) were collected before we landed. I even pretended to fall asleep when they came to me, however they caught me awake at one point and asked for it, so I had to give it back

Headset



Amenity Kit



By 9:10pm we pushed back, and during our taxi to the runway, our drink orders were taken for after takeoff. After a short 10 minute taxi, we took off at 9:20pm. I was surprised to notice that the A342 sounded slightly louder than the A343 during our takeoff and climb to cruise, but maybe I am just hearing things.

As we reached cruising altitude, the seatbelt sign was switched off, and the crew got up to prepare for the service. The norm on Amman – Gulf sectors, is that a “Hot Light Meal” is normally served and this has been in place ever since Royal Jordanian was Alia, and ever since the A342 was a Tristar i.e. decades ago! As all that was happening, I pulled out my IFE screen to have the moving map on display. The IFE on the A342 in Crown Class is non-AVOD.

Bulky IFE Screen



Shortly afterwards, both Tushima and Amal passed around the cabin distributing everyone’s drinks. Amal approached me with my tomato juice and a bowl of nuts, and placed them on my tray table.

My Tomato Juice



After all the drinks were given out to the passengers, the crew passed around to take our appetizer orders. Amal, who seemed to dominate my side of the aisle approached me and smiled.

“What would you like for starters sir? We have a choice between an Arabic mezzeh starter and soup”
“I’ll have the soup please”
“Sure, would you like tomato or mushroom soup?”
“I’ll have the mushroom soup please”

As everyone finished their drinks, the empty glasses were promptly collected. Tushima then passed around with a hot towel service, while Amal placed table linens on everyone’s tray tables. The meal trays were then distributed, and on them were each one’s ordered starters.

My Meal Tray



Shortly afterwards, Tushima passed with a tray that had two bowls of salad dressing, vinaigrette and Thousand Island; I chose the Thousand Island.

The soup was alright, however it wasn’t mixed well as I tasted the occasional powdered chunks every now and then. The salad however, was great and crunchy fresh. What I loved about the service is that seconds are freely offered anytime until they practically run out. The passenger next to me asked for more mushroom soup which was given to him with no hesitation, and another passenger in front of me ordered both the Arabic starter and the soup, which were also given to him with no problem.

As everyone ate their starters, a male cabin crew who worked the galley for most of the flight, passed around with a bottle of water, to pour in everyone’s glasses. Simultaneously, Tushima passed around with a bottle of white wine, while Amal had a bottle of red wine, for anyone who wished to have some.

The starter plates were all collected once we finished, and a second round of drink orders was taken, in which I requested for a Diet Coke.

The main course trolley was then rolled out. This I believe is the highlight of Royal Jordanian Crown Class service. All main course options are placed on the trolley, where you get to pick and choose, mix and match, any of the items that you wish. This was previously an element of First Class service on RJ that was incorporated into Business Class when First Class was removed years back.

Tushima offering Main Courses in Traditional Jordanian Wear



My Side of the Aisle



Western options included the salmon and the steak, while the Arabic option was a home-style Chicken dish which comes with a form of wheat. A Pasta dish was also on offer as a vegetarian alternative, and side items included mixed vegetables, rice, and creamed potatoes. When it was my turn at the buffet cart, I selected the chicken option. The portion was HUGE and the meal tasted just like it was cooked at home.

My Main Meal



In Between Courses



The trays were eventually cleared as everyone finished their main course. As this was done, I felt the plane’s nose dive down a little as we seemed to have started our initial descent towards Dubai International Airport.

A dessert trolley was rolled out and included a selection of cakes, fruit, Arabic ice cream, a choice of different teas, and coffee. I selected an éclair and a cup of coffee.

Dessert Trolley



My Dessert



As I was having my dessert and coffee, the captain made an announcement that we had already started our descent towards DXB, and thanked us for flying Royal Jordanian. Our tables were then promptly cleared away as we finished with dessert.

The cabin crew then passed around to collect all the headsets and the menus, and yes I eventually had to give mine up. At 12:45am Dubai time, the seatbelt sign was switched on and the cabin crew made their very last preparations and crosschecks before landing.

At exactly 1am, JY-AIA touched down on UAE soil, and the flight had come to an end. After a lengthy taxi to the remote stand, we finally docked quite close to a KLM 77W, which was getting ready to pushback for Amsterdam. When the seatbelt sign was switched off, I got up and gathered my things, in preparation to deplane. As the doors opened, I proceeded through the aisle, thanked the crew for their outstanding efforts, and proceeded down the steps and into the bus.

In conclusion, I was more than satisfied with Royal Jordanian, as I had predicted. While their service in Crown Class has always been impeccable, it is also evident that they have greatly revamped their product to match other top-notch carriers. In all honesty, I believe their Business Class product is highly underrated and deserves much more credit that it is given. More importantly their on-time performance as far as my flights were concerned was absolutely perfect, which is a BIG improvement for this airline in my opinion. Finally, the crew was always smiling, warm, efficient, and went out of their way to please you. All in all, I found the service to be very kind. Royal Jordanian will definitely be my choice of travel in the future between the UAE and Jordan, and perhaps I might consider them on long-haul routes as well. What is left now is that I try their new product in Economy Class.
I am very glad that they are now part of Oneworld!

Some final pictures:

Goodies





This concludes my trip report. Thank you all for reading, and your comments are always appreciated!

Regards,
Roni

THE END



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineSXDFC From United States of America, joined Dec 2007, 2223 posts, RR: 19
Reply 4, posted (6 years 6 days 4 hours ago) and read 32767 times:

Great TR!!!

That Chicken looks really good!!!

Which seats did you like better? The seats on the 321 or the 342?



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinePKflyer From Pakistan, joined Apr 2008, 46 posts, RR: 0
Reply 5, posted (6 years 6 days 4 hours ago) and read 32767 times:

WOW! A splendid Trip Report Roni.
Out of all 6 of these magnificent Trip Reports, you have not failed in providing excellent quality pictures for us at Airliners.net to look at.
Focusing on this Trip Report, it was detailed and despite having a few poor quality pictures (I do not blame you at all mate) it was as great as your other 5 Trip Reports prior to this.
Hats of to you mate!

Kind Regards

Arslaan  Smile



My name is Khalid and NO I am not a bloody terrorist!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 6, posted (6 years 6 days 3 hours ago) and read 32767 times:

Great pictures (if you thought those were of poor quality, I do wonder how your good quality ones would look like?!!), detailed and a very entertaining report. RJ does look like a decent carrier that is going all out to prove itself worthy of the global alliance it just joined. The service that you described was more than above average. But I do wonder how different it would have been if you were in Y class...

Are RJ's FAs multi-national or mainly Jordanian? What nationality was the J class crew on your ALP-AMM flight?

Did you notice any security agent in J class (it looked like a full cabin) on the way to DXB?

The seats on the A342 are similar to the ones that Air India uses in First Class on their 744 fleet. Does the person behind you have full view of you when you put your seat in full flat mode? And what happens if the person behind you is also in full recline mode? From your pics, it does appear that your head would be in pretty close proximity to the feet of the person behind you! KLM's new J seats seem to have the same 'issue'... but at least on KLM, there's a hood that passengers can use to prevent 'unwelcomed odours' and slightly more privacy

Looking forward to more exotic TRs from you.

[Edited 2008-04-12 11:30:01]


There's always a better way to fly...
User currently offlineMeta From United States of America, joined Aug 2005, 335 posts, RR: 0
Reply 7, posted (6 years 6 days 3 hours ago) and read 32767 times:

Very nice to hear that RJ is dramatically improving. There have been a good number of Royal Jordanian trip reports lately.
However, this was one of the few positive ones. I am not sure if its because you flew in Business or not, but still, Nice Job!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8426 posts, RR: 55
Reply 8, posted (6 years 6 days 2 hours ago) and read 32767 times:
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Great report Roni, many thanks.

Not sure about the colour of those seats in the 342!

Quoting Ronerone (Thread starter):
an invitation to join one of the world’s three dominant alliances as the first Arab carrier was surprisingly, a jaw-dropper to say the least

- Your not wrong there!

Quoting Ronerone (Thread starter):
Another downside was the 11 hour layover in Amman.

- Hmm, pretty long layover!

Quoting Ronerone (Thread starter):
The only milestone that I have achieved after this trip is that it was my very first time to fly on the Airbus A340-200.

- Still missing from my log, really need to sort something out soon!

Quoting Ronerone (Thread starter):
Please excuse the quality of some, or all, of the pictures here, as I had to be very discreet considering how aviation-specific areas in this part of the world are considered to be highly sensitive. Let’s put it this way, it was either poor quality pictures, or no pictures at all.

No excuse required, we appreciate your efforts.

Quoting Ronerone (Thread starter):
The cabin looked absolutely inviting. I think that for the first time, I actually enjoyed being inside a narrow-body. A job well done by Royal Jordanian!

- Wow! - Looks really nice.

Quoting Ronerone (Thread starter):
I spotted a few L1011’s, in which I promptly snapped a picture of. The security officer behind me caught me, and commanded me to stop immediately. He also asked me to erase this picture right away, in which I did.

- Bugger!

Quoting Ronerone (Thread starter):
What is left now is that I try their new product in Economy Class.

- Yes, especially as this is where most of the issues appear to be.

Thanks again Roni, regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlinePlunaCRJ From Uruguay, joined Nov 2007, 574 posts, RR: 2
Reply 9, posted (6 years 6 days 1 hour ago) and read 32767 times:

Thank you for this!

I was really surprised to see the quality of RJ, because, as you said in the report, there is a general sense of lack of quality in RJ.

Good on them they are trying very hard to match their competitors in the Middle East, RJ is surely a great addition to oneworld!

And that is the best Business Class I have ever seen on a narrow body!


User currently onlineLH4116 From Sweden, joined Aug 2007, 1709 posts, RR: 14
Reply 10, posted (6 years 6 days 1 hour ago) and read 32767 times:

That was a Great TR!

I really agree with you on that RJ's Business Class seats are underrated, they really looked nice and comfy.
One thing that i thought was weird was that there were no carpets on the floor, did that bother you?
One other thing was the pitch, to me it seemed that it was a bit too big. Couldn't they have given the seat less pitch in order to fit in more seats in the cabin?
In which ways would you have gotten yourself in more trouble by telling the security guard that you were an aviation enthusiast?

I always enjoy your Trip Reports Mr Hawi, and thank you for sharing.



SAS Plus is Business Class made faux!
User currently offlineCarfield From United States of America, joined Dec 2003, 1833 posts, RR: 9
Reply 11, posted (6 years 6 days ago) and read 32767 times:

Thanks for the wonderful report!

I don't really get this "menu recollection" process! People are paying lots of $$$ and it should not be a problem if they want to hang on to their menus. I know that it maybe a "green" issue, but it should not be a problem if passenger wants to keep it.

But I have to say I am quite impressed with Royal Jordanian Crown Class. The seats looks very comfortable. The A321s look pretty good as well, especially for a narrowbody aircraft. The meal looks very nice as well... all table service like classic first class. It is great to hear that all the Middle Eastern airlines really drum up their service.

Thanks,
Carfield


User currently offlineClipperBerlin From Germany, joined Feb 2008, 90 posts, RR: 0
Reply 12, posted (6 years 6 days ago) and read 32767 times:

Thank you for this well written report. It´s nice to hear something good about RJ since some other a.netters complained about them recently. With this stunning livery there just had to be some good service. BTW nice shoes!

User currently offlineNavymmw From United States of America, joined Jun 2007, 257 posts, RR: 0
Reply 13, posted (6 years 5 days 22 hours ago) and read 32767 times:

great trip report!

Also, when I first read the title I thought you were going to say "This is Sparta" instead, lol.


User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 27
Reply 14, posted (6 years 5 days 20 hours ago) and read 32767 times:

Hey Roni!

Thanks for bringing us yet another fantastic trip report on a "different" airline. For most of us, RJ is off the radar, so it's good to see what we've been missing out on! I am impressed with the standard of the new RJ: the cabins look very nice (great looking seats on A321, while the legroom on A342 is humungous!), and trolley service on the flight to DXB impressive. Mmmm, what a change from the RJ I flew... ok, that was many centuries back as an unaccompanied minor on a Tristar 500 hahaha

Looking forward to your next instalment. Great work my friend!


User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 15, posted (6 years 5 days 16 hours ago) and read 32767 times:

Thank you all for your comments!  Smile

Quoting SXDFC (Reply 4):
Which seats did you like better? The seats on the 321 or the 342?

Hi SXDFC,

This is a tough question to answer as they are both good for the flight times they are intended for. However, if i had to choose one, i would go for the new seats on the A321's only because they are more up to speed with today's standards. However, if i was to travel long-haul on RJ, i would choose the funky reds  Smile

Quoting PKflyer (Reply 5):
Hats of to you mate!

Mr. Arslaan,

Thank you very much for your kind words my friend. I am glad you enjoyed it.

Quoting SQ772 (Reply 6):
very entertaining report

Hi SQ772,

Thank you. I am glad you enjoyed it.

Quoting SQ772 (Reply 6):
The service that you described was more than above average. But I do wonder how different it would have been if you were in Y class...

No, actually it's much more than that to be honest. Like i stated, i think their Business Class product is highly underrated. But yes, i have yet to try their new Y product and see what it is like.

Quoting SQ772 (Reply 6):
Are RJ's FAs multi-national or mainly Jordanian? What nationality was the J class crew on your ALP-AMM flight?

While most of the RJ Cabin Crew are of Jordanian/Palestinian origins, i have also seen British and other European nationalities. Furthermore, this is the second Pakistani cabin crew that i had on my RJ flights. The last time, there also was a very kind Pakistani lady working my side of the aisle in Economy on my AMM-AUH-DXB flight. I believe they used to frequent the DXB-KHI sectors when they were flown in the past by RJ.

As for my ALP-AMM flight, both crew in C were Jordanian, while the few that i spotted in Y were also the same. Not sure if any others were of other nationalities.

Quoting SQ772 (Reply 6):
Did you notice any security agent in J class (it looked like a full cabin) on the way to DXB?

Undercover security officers are scattered throughout the cabin i believe. In J class, one officer will always be sitting on the last row, right side window seat (J side). Another officer will sit next to door 1L to guard the cockpit and several others will be in Y, although i do not know where they are seated.

Quoting SQ772 (Reply 6):
Does the person behind you have full view of you when you put your seat in full flat mode? And what happens if the person behind you is also in full recline mode?

This is another downside of the old-fashioned red seats. I believe the generous legroom has its reasons to just about make space for all seats to recline into full flat positions.

While i did not have the time to try my seat in its fully flat capabilities because the service went on till the end of flight, i do think that your head will be in closer proximity to the feet behind you, with maybe just a small gap of space.

Quoting Meta (Reply 7):
I am not sure if its because you flew in Business or not

Hi Meta,

This is what i plan to find out. I have one more pending trip on RJ, and i have noticed that they filed a few extra flights to AAN and AUH with the Embraer on OAG, so flying those beauties in Y would be ideal!

Quoting BA319-131 (Reply 8):
Great report Roni, many thanks

Hi Mark,

Thanks for reading! I hope i did not mess up my a/c registrations this time  Smile

Quoting BA319-131 (Reply 8):
Still missing from my log, really need to sort something out soon!

Fly RJ's A342's then. Before 787's replace them, whenever they do come out!

Quoting PlunaCRJ (Reply 9):
Good on them they are trying very hard to match their competitors in the Middle East

Hi PlunaCRJ,

Actually, if compared to its neighboring competitors like MEA, Syrianair, and Egypt Air, Royal Jordanian is a far cry ahead of all of them, Egypt Air comes close right behind. This is just my personal opinion  Smile

Quoting LH4116 (Reply 10):
One thing that i thought was weird was that there were no carpets on the floor, did that bother you?

Hi LH4116,

There was the standard carpeting on both flights. Nothing fancy or out of the ordinary, but it was normal  Smile

Quoting LH4116 (Reply 10):
In which ways would you have gotten yourself in more trouble by telling the security guard that you were an aviation enthusiast?

Your average person doesn't seem to understand why our special breed is fasinated with airlines and airliners. If i told that security officer that im into aviation, he might view me as a threat because i may know information about the aircraft or the airline that no one else would care to know about, thinking that i may have a hidden agenda. This is just the feeling that i get.

Quoting Carfield (Reply 11):
Thanks for the wonderful report!

Hi Carfield,

Thanks for reading! Your comments are greatly appreciated  Smile

Quoting Carfield (Reply 11):
I don't really get this "menu recollection" process! People are paying lots of $$$ and it should not be a problem if they want to hang on to their menus. I know that it maybe a "green" issue, but it should not be a problem if passenger wants to keep it.

Yes, it bugs me too, only because i like to collect them. I always thought it to be a cost issue. But you are right about paying lots of money and that should entitle us to a menu for us to keep. They tried to collect the menu on my last EY flight as well, but they were not as adamant as RJ. So when i tried my falling asleep trick on EY, they didn't come back for it later on.

Too bad, The RJ menu was really nice to be honest.

Quoting ClipperBerlin (Reply 12):
With this stunning livery there just had to be some good service.

Hi ClipperBerlin,

Thanks for reading.

I agree with you on that! While i did not like the new curvy reds they added to the engines recently, i still think they have the best livery.

Quoting Navymmw (Reply 13):
great trip report!

Hi Navymmw,

Thanks for reading! Glad you enjoyed it.

Quoting Airpearl (Reply 14):
as an unaccompanied minor on a Tristar 500 hahaha

Airpearl!

Thank's for your support my friend!  Smile

How interesting to know that you flew RJ b4! and on one of their previous 'flagships'  Smile .. Where did you fly them to?


Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineAirpearl From Malaysia, joined May 2001, 943 posts, RR: 27
Reply 16, posted (6 years 5 days 15 hours ago) and read 32767 times:



Quoting Ronerone (Reply 15):
So when i tried my falling asleep trick

Hahaha... you do it too? Also have ensure the menu is stuffed deep into the seat pocket, preferably out of sight, that even the most meticulous f/as give up  Wink

Quoting Ronerone (Reply 15):
Where did you fly them to?

KUL-AMM-LHR in the late 80's. I remember that on the AMM-LHR flight, the crown prince (now of course King Abdullah) was also on board. His highness was in F and a lowly me in Y - but hey, we were on the same plane.


User currently offlineOA260 From Ireland, joined Nov 2006, 26488 posts, RR: 58
Reply 17, posted (6 years 5 days 10 hours ago) and read 32767 times:

Great TR and I have to say the J class interior of the A320 looks perfect. Shame more are not like that. I dont like the colour of the seats on the A340 though , maybe its better in real life. The pastries you got on the 1st flight were my favourites. The 2nd flight with the food and the buffet trolley looks perfect and a great service.

Glad you enjoyed the trip ,it looked fantastic.

OA260



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineShilla From Germany, joined May 2002, 183 posts, RR: 3
Reply 18, posted (6 years 5 days 8 hours ago) and read 32767 times:

Great TR, thank you for sharing your experience.

Now I´m really looking forward to my upcoming RJ trip. It will be on the A310 which should have the new lie-flat Crown Class installed. Will post a report as soon as I´m back...



The world is a book and he who stays at home reads only one page...
User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 19, posted (6 years 4 days 22 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

This was a very good trip report, not many RJ reports here, there are a few but they were mostly negative, nice to read a positive article about them, the chicken meal looks good! I didn't know RJ had 'security officials' onboard their flights, i assume they are air marshalls?


In Arsene we trust!!
User currently offlineATLFlyer323 From United States of America, joined Jan 2005, 613 posts, RR: 0
Reply 20, posted (6 years 4 days 19 hours ago) and read 32767 times:

First off great Trip-Report, and absolute pleasure to read.

Now I apologize if I missed this question somewhere, but why do both of your boarding cards have Syrian Air on them when you were flying Royal Jordanian. Did I miss something?

Thanks,
Brandon



Everyday, the fluffy temptation of wheat!
User currently offlineCakentennis From United States of America, joined Oct 2007, 152 posts, RR: 0
Reply 21, posted (6 years 4 days 18 hours ago) and read 32767 times:

Excellent trip report. Enjoyed every bit of it, thanks.

Quoting Ronerone (Reply 1):

“Have you flown Royal Jordanian long-haul?”
“Yes a very long time ago, when you stopped via Vienna on the way to JFK, with the 747”
“Oh that was a very long time ago, you have to try us now, at least when I am on the flight”

You should have told her about my experience on ORD-DEL.  Wink


User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 22, posted (6 years 4 days 15 hours ago) and read 32767 times:



Quoting OA260 (Reply 17):
I dont like the colour of the seats on the A340 though , maybe its better in real life.

Hi Phillip!

Thanks for your support my friend  Smile

Regarding the color of the A340 Crown Class seats, you either really like it, or you really don't. That's what ive noticed amongst different people. The color is somewhat in-your-face flashy i suppose, but i personally like it  Smile

Quoting Shilla (Reply 18):
It will be on the A310 which should have the new lie-flat Crown Class installed. Will post a report as soon as I´m back...

Hi Shilla,

I am looking forward to your TR. I have seen pictures of the Economy Class seats on the revamped A310, and they did not look inviting at all. I am assuming that the new C seats on the A310 will also not have the personal IFE screens built into them and perhaps they will offer that mobile IFE device (which i totally do not like). But that's just my guess.

Quoting Arsenal@LHR (Reply 19):
I didn't know RJ had 'security officials' onboard their flights, i assume they are air marshalls?

Hi Arsenal,

Yes, ever since the Alia 1985 Beirut hijacking, they have deployed air marshalls on all flights.

Quoting ATLFlyer323 (Reply 20):
but why do both of your boarding cards have Syrian Air on them when you were flying Royal Jordanian. Did I miss something?

Hi ATLFlyer323,

Because my travels started in Syria and Syrianair is the sole ground handler at Aleppo and perhaps RJ just uses RB's boarding passes instead of sending out their own.

Quoting Cakentennis (Reply 21):
You should have told her about my experience on ORD-DEL.

Hi Camentennis,

Hehe .. the thought did cross my mind actually  Smile

Thank you all for your comments!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineMH017 From Netherlands, joined Apr 2005, 1668 posts, RR: 31
Reply 23, posted (6 years 4 days 7 hours ago) and read 32767 times:

Roni,

Thanks a lot for sharing this wonderful TR, with some great photos included !

Was at ALP recently, and your airport shots bring back fond memories, to say the least  Smile

RJ business-class seems to be a lot better as what I had in my perception: great seats and legroom, but, personally, I doubt about the food: was it tasty ?

Looking forward to some more reports in the future (how about another M-E carrier: QR ?)



don't throw away tomorrow !
User currently offlineShilla From Germany, joined May 2002, 183 posts, RR: 3
Reply 24, posted (6 years 4 days 6 hours ago) and read 32767 times:



Quoting Ronerone (Reply 22):
Hi Shilla,

I am looking forward to your TR. I have seen pictures of the Economy Class seats on the revamped A310, and they did not look inviting at all. I am assuming that the new C seats on the A310 will also not have the personal IFE screens built into them and perhaps they will offer that mobile IFE device (which i totally do not like). But that's just my guess.

Here you can find the official announcement by RJ which they sent by e-mail a couple of months ago:

http://www.bilder-hochladen.net/files/5eln-9-jpg.html

Doesn´t look too bad if you ask me...



The world is a book and he who stays at home reads only one page...
25 Ronerone : Oh WOW! i did not see this one! The Crown Class seats are definitely better on the revamped A310, as they give you more privacy! Now i cannot wait fo
26 PKflyer : I agree with you there Roni. In 2005, I went for Umrah on Egyptair from LHR-CAI-JED. I was booked for Y class but at the last minute my Dad paid a bi
27 CO7e7 : Excellent report Roni.... finally, something positive about RJ. I didn't think wow... i never knew that before. Thanks for the report. Zaki
28 Lufthansa747 : Great report! RJ 313s have great seats in J and Y, both made by Recaro. J is same as LH J. I will post a report on my BKK-DOH-AMM-FRA later - yes, uns
29 Ronerone : Hi Zaki, Thanks a lot for your comments. Glad you enjoyed it! RJ is a good airline. Slowly but surely, things are improving, thanks to the current ma
30 Buck3y3nut : wow... what a trip report... amazing... thanks a bunch for writing & sharing it with us...
31 F9Animal : WOW! Awesome TR! The service looks great, and you have certainly made me want to fly Royal Jordanian now. The food looks interesting though. Not sure
32 RJAF : You're really good at this aren't you ? Really a fantastic and thorough TR. Congratulations. I have been flying RJ quite a lot letely (mainly Tripoli)
33 Ronerone : Hi Bucky3y3nut, Thanks for reading. I am glad you enjoyed it. Hi F9Animal, Thanks a lot for your comments .. The western platters also looked good, e
34 AznMadSci : Hi Roni! Keefak? Another great report with cool pics! Those seats looked comfortable and inviting! Good thing the security officer gave you a warning
35 LHboyatDTW : Interesting TR. I like the interior though the lack of carpet would seem a little bizarre in my mind. That is the first thing that comes to my mind wh
36 N503JB : Excellent trip report, thanks for sharing. It seems RJ did a lot of improvement on hardware and software. I try to post a TR for my upcoming HKG-BKK-A
37 RJAF : I took a flight on 29.Mar.08 from Amman to Tripoli on an A-319 registered JY-AYL and named 'Mafraq'. On that day it was 20 days old only and looked i
38 VonRichtofen : Excellent Trip Report! I was suprised to see that transit hotel is free to RJ passengers who have long lay-overs. That is awesome and I wish more airl
39 Cakentennis : Because I'm a silly a.nutter. Besides, the thought of being stuck in AAs 2-5-2 for 15 hours is scary!
40 Ronerone : Hi AznMadSci, Shukran for reading I am also very glad that my camera (and pictures) were not confiscated! haha Hi LHboyatDTW, There is standard carpe
41 ClassicLover : I can't disagree with you there. I flew RJ Crown Class on a LHR-AMM-BKK service just when they joined oneworld in April 2007 and have raved about it
42 KLMD11L : I don't know about now, but my only RJ experience several years ago when I flew AMM-KUL via DOH on the good old A313 was excellent. RJ can't buy dozen
43 SR 103 : Great trip report as always Roni! I was eagerly awaiting this report for quite some time. Glad to see RJ turned out better than expected for you. Back
44 Ronerone : Hi ClassicLover, Thanks for your comments. I hope we get to see a report on your trip Oh. I did not know that actually. Interesting! Mr. Anosh! Thank
45 SR 103 : When that happens, Kingfisher will most certainly be joining Skyteam so both alliances will be gaining a high quality Indian carrier. The way things
46 Ronerone : Very true. I just discovered that they also have an FFP agreement with EK at the current time. Maybe that is a start for developing their DXB route,
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