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Quest For The 747 Upper Deck (ATL-SFO-ATL; Pics)  
User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Posted (6 years 8 months 5 days 13 hours ago) and read 11421 times:

For as long as I can remember I have been intrigued by the Boeing 747. Next to the Lockheed L1011 Tri-Star, I’ve always considered the 747 to be the premier commercial aircraft flying the skies. That being said, I didn’t get the chance to fly on one until 2004….United from SFO to DEN….just a quick 2-hour flight. It was a flight to remember. After we landed in DEN, the F/A’s let me take a brief tour of the cabin. My first stop: the upper deck. I just thought it was the coolest thing ever. I knew that I had to fly “upstairs” one day. It would be a question of when, not if. And so it was with much delight and anticipation that I noticed that UA would be flying a B744 between ORD and SFO for most of the month of April. And seeing as I had around 17K miles on UA, I decided to use 15K miles to upgrade and book a one-way ATL-ORD-SFO trip, for the sole purpose of hitching a ride…finally…on a 747 upper deck. I would be flying AA and DL through LAX on the way back…initially I was going to use a F9 buddy pass for the return, but the loads out of SFO made that impossible. Indeed, the upgrade on UA was easy. I was confirmed in seat 17A…upstairs. I was on cloud nine.

The day before the trip…4/19/08…with my seat 17A still confirmed to me…I noticed something unusual. Something that sort of disturbed me. While my reservation still showed UA149 listed as a B744 with the B744 seat map still shown, the United.com flight status page showed the aircraft to be a B777. I immediately started to try to find out the scoop. I called UA reservations and they confirmed to me…twice…that the plane would indeed be a 744. But I didn’t really believe them. So, I made a post on A.net inquiring about the ship number to be certain. The news I received confirmed my suspicions. UA149 on 4/20 would be flown with a T7. I even got a friend of mine at UA involved and he did some research for me and verified what I found out on A.net. So at this point, I was officially bummed out. I decided I would call UA once more and see if I could just switch my flights to an earlier one, and cancel my upgrade, as the whole point of this trip was to fly on a 747 UD. The agent…who barely spoke a word of English…INSISTED that the flight was going to be operated by a B744 and that since that was the case, there was no way for them to switch me to an earlier flight…and besides, everything was full, anyway. So, with my dream shattered, I decided to just stick to my original plans. Business Class on a 3-class 777 is pretty nice, after all.

I arrived at the UA counter in ATL at about 9:45am on 4/20/08 and decided to reprint my boarding passes. Mind you, just two hours earlier, my seat STILL showed 17A confirmed…and the seat map still showed a 747…so there was still a small shred of hope in my mind that things would work out. But when I saw the BP’s, those hopes were quickly dashed. While ATL-ORD still showed seat 1A as it should have, ORD-SFO switched from 17A to 19J…C class to Y+ class. I spoke with an agent and she said that I was involuntarily downgraded due to the aircraft swap, but that there was nothing she could do for me there. She suggested that I see Customer Service in Chicago and they’d probably give me a “downgrade kit”…not sure what that is…and would certainly refund my miles to me. I asked whether or not flying ATL-ORD in F would cause my miles to not be refunded, and she said no, that wouldn’t be an issue, since SFO was my ticketed final destination. So, I made my way down to the T gates and waited patiently for flight 7267 to board. I had no idea what to expect when I got to Chicago because this was a first for me. There’s a first time for everything, I guess.


United Express operated by Mesa
Flight #7267
ATL-ORD
Canadair CRJ-700
Depart: 1126 (1126)
Arrive: 1231 (1230)
Load: 95%
Seat: 1A

Boarding started for this mostly full flight at 11:00am. I only had a back pack with me so I didn’t have to gate check anything. I entered the cabin of the CR7 and I was impressed…all leather seats throughout. Seat 1A is a great one. Of course, it’s on the one seat side, so not having a person next to you is a plus. Also, there is a ton of legroom. The seat itself was very comfortable and padded well. I convinced myself to just not think about the unfortunate change in circumstances and just try to enjoy the flight but I must admit it was hard to. We pushed back right on time and took the skies about fifteen minutes later. It would be 1h36m flying time to Chicago. About twenty minutes after the smooth climb out the in flight service began. Beverages only in Y, but all F pax got a snack box which contained pretzels, mixed nuts, a can of cold vegetable pasta (didn’t try that because I don’t like mushrooms), and some fruit snacks. I guess it’s better than nothing….certainly not bad for such a short flight. The service was very good overall thanks to the courteous and attentive F/A’s. I know Mesa gets a bad rap on here due to their management but from my first experience with them, their front line employees are not bad at all. We made a smooth landing and parked at gate C7. Here are some pictures from UA7267:










It was a cruel twist of irony that we parked just across the hall from a B744 getting ready to push for HKG. I caught her just as she was pushing back and imagined for a moment that I still had a 747 to look forward to in two short hours. Back to reality, I made my way to the Customer Service counter in the middle of the C concourse to see what my options were…perhaps a seat had opened in C…perhaps they could put me on a new flight….perhaps I could get one of those elusive “downgrade kits”…or perhaps I could get some or all of my miles back. The answer to all of those things was an emphatic NO. The agent I spoke to said she couldn’t do anything but give me the number to customer relations. She said the chances of me getting my miles back were not good since I flew F out of ATL. I told her that the agent in ATL said it shouldn’t be a problem, SFO was my destination and the reason for my trip was the 747…not that that last fact would make much of a difference, I know. She said “maybe” Customer Relations can give me an upgrade certificate. I left fairly pissed off. The lady seemed to have a willingness to say “no” too quickly, and her attitude was pretty poor…she just didn’t want to be bothered. It’s not like I was ugly to her or anything. She gave me the Cust. Relations number and that was that. Oh well. I decided to wait it out and talk to the gate agent when the gate opened up at approx. 2:00pm.

2:00pm…the gate opens…and madness ensues. You see, switching from a full 744 to a 3-class 777 is not the best move from a business standpoint. There were around 100 people left without seat assignments. The agent did his best to clear the massive line in front of the podium but people still had questions for him…and lots of them. I was second in line and when I approached him, I was as empathetic to his plight as much as possible. I said “Look, I know this is really crazy for you, but I do have a question…I was invol downgraded to Y, which, while it sucks, I understand…but I don’t even see my name on the list to be upgraded to C…I had a confirmed C seat…can you just put my name on the list in case something happens?” I was told no, because it wouldn’t make much of a difference. And of course, he told me to have a seat, since there was absolutely nothing he could do for me. Fine. I walked away muttering a few choice expletives under my breath all directed towards United Airlines. They screwed the pooch big time today. As disappointed as I was, at least I had a seat. About 100 others didn’t, and wouldn’t be able to leave for SFO until the next day, I assume, because the next two SFO flights that day were full.

United Airlines
Flight #149
ORD-SFO
Boeing 777-200ER (downgraded from Boeing 747-400)
Depart: 1500 (1535)
Arrive: 1724 (1755)
Load: 100%
Seat: 19J

Gate C10 is a terrible gate from which to board anything larger than an A320….very congested area…so boarding a full widebody was quite interesting to experience. They did use two jet ways…one for F/C, and one for Y….but when they called Y boarding, it was just one massive call…they didn’t specify zone numbers, or at least they didn’t by the time I got on. It was insane. Anyway, I made my way down to my seat…3rd row of coach smack dab over the wing. To be honest, I was in a pretty bad mood at this point. It was probably the first time in my life where I was not looking forward to a flight. I just wanted to get to SFO.

We pushed back late, as expected, and taxied for around twenty minutes before taking off on runway 32L I believe it was. As usual, it was a quick and powerful takeoff, and we quickly climbed up to altitude. Flying time would be 4h04m at 38,000 feet. The F/A’s said there would be three movie choices for this flight on the PTV’s, but I decided to just listen to Channel 9…that is, until it stopped working, about twenty minutes after takeoff. It never worked again for the remainder of the flight. So, I switched on the flight tracker map, ate a pack of pretzels, drank a double Rum and Coke (I said no to the $5 snack box), put on my iPod, cranked up the new R.E.M CD and put it on repeat, and closed my eyes. I decided that just concentrating on the music would take my mind off the massive disappointment which I faced today.

Apparently I fell asleep because I woke up about one hour out of SFO. Not much to see outside since I was right over the huge wing, but I did snap a few shots for posterity. The approach was very smooth, but the landing, not so much. Honestly most of my B777 landings have been smooth as silk, but when you are landing in a 20 knot crosswind with gusts to 30, it can get a little shaky. After a five minute taxi we parked at gate 86. Here are some pictures from UA149. The window was very dirty so they aren’t all that clear…



















I made my way out to the UA baggage claim area and stepped outside to enjoy the amazingly fresh San Francisco air. Fifteen minutes later my friend and European travel partner Pierre picked me up and we met a friend of his for dinner at Eliza’s in downtown SFO, one of my favorite Chinese restaurants in the city. It was a nice meal, although the quality wasn’t as good as last time. After dining on Peking duck and Honey Walnut Prawns, we drove around the city for a while before stopping to get some coffee and then finally going back to his place to hang out. I was out like a light by 11:00pm. It was a long day, and it would be an early day tomorrow since I would have to get back to the airport bright and early for 6:30am.

The next day, after a quick 20 minute drive from his place, Pierre dropped me off for 6:40am at the American counter. I quickly checked in on one of the kiosks and made my way through security, which took me about fifteen minutes. After arriving at the gate for my LAX flight, I decided it was time to call United Customer Relations, as advised by the lady in Chicago. It would turn out to be one of the weirdest conversations I would ever have. When the agent answered, I explained the entire situation to her. I told her how I booked this trip for a 747 only and how even though I was a mad at the downgrade, I understood it…I told her that no one in ATL or ORD offered much assistance…and I told her that all I want is to get my miles back. She then said “Wait you said you were in 19J? 19J is a business class seat”. I was confused. Um, no, it certainly was not a C seat. So I told her that…19J was definitely coach. She came back with the same thing: ‘Sir, I show you that you were in C class, and 19J is C class.” Again, I said that wasn’t true. I then said “If you pull up a 3-class 777 seat map, you’ll see that 19J is listed in coach.” She said the information she had shows that 19J was in C, so she “wasn’t sure what the problem was.” I couldn’t believe what I was hearing. So, pretty infuriated at this point, I said her information obviously must be wrong then. She said the only thing I could do was to mail in my boarding pass to “PROVE” that 19J was in coach class. I’m pretty sure I just laughed at that point, told her I couldn’t believe what I was hearing, told her that United just lost my business, and hung up the phone more pissed off than ever. She was either incompetent or had poor information…not my problem. It left me with a very bad taste in my mouth. I knew then I would have to send off a pretty long complaint email to UA when I got back home. I really hate doing that…I hate complaining…but the poor service I received over the past two days was too much to take.

I boarded the AA Super 80 for LAX at about 7:20am. The :52 flight was uneventful. In flight service wasn’t much…all they had was a 3oz. pre-packaged container of OJ or Apple Juice to pass out…no water or coffee, even. All I could think about on the flight down to L.A was that damn phone call. We landed on time at 8:55am, and came to a stop at one of the gates in T4 at 9:05am.

After deplaning, I made my way to T5 so that I could check in for my 12:45pm DL flight to ATL, which was scheduled to be operated by a 777-200ER. To my surprise…well, not really to be honest…the 777 had been downgraded to a 764ER, and my window seat 50A had been changed to a middle seat 27E. Joy. I just shook my head and said to myself “that figures”. The security line was long so instead of walking around outside or hitching over to the TBIT, I just got in line. It took a good twenty minutes to get through. After clearing security, I hit the McDonald’s for a biscuit and a coffee, and then made my way down to the DL ticket help desk to see if I could get a seat change, by chance. The nice older lady said the flight was oversold, so the chances were slim. I told her thanks for looking, and took a seat next to the window to do some spotting. Here are a few shots I took…lots of VX action in LAX, and tons of 747 action, which I always appreciate…









When the gate opened for DL152 at approx. 11:45am, I told the agent that I’d be willing to give up my seat as long as I could get to ATL sometime today. She said she’d probably need my seat and that she could get me on the next flight at 2:00pm. So, I waited. In the end, they didn’t need my seat, but due to a few no shows, I was able to get a window…27A. I was relieved, to say the least. I boarded the newly reconfigured B767-400ER at 1:00pm.

Delta Air Lines
Flight #152
LAX-ATL-TLV (A/C change in ATL)
Boeing 767-400ER (downgraded from Boeing 777-200ER)
Depart: 1245 (1315)
Arrive: 2007 (2012)
Load: 100%

If first impressions are anything to go on, this plane knocked my socks off. The cabin was gorgeous. DL has really outdone itself with the new interiors on its 767 fleet. The seats are the most comfortable Y seats I’ve ever sat in, with decent sized PTV screens for the IFE junkies. Seat 27A was right on the back edge of the wing, so the view was decent. Lots of elbow and shoulder room. I wouldn’t hesitate to fly on this bird around the world, if need be. We pushed at around 1:25pm and were airborne about ten minutes later. Flying time would be about 3h55m at 37,000ft. The in flight service was fantastic: two rounds of drinks, two dedicated coffee services, and two snack services, which consisted of free snacks as well as DL’s new EATS BOB program. I bought the Chicken Parmesan sandwich and was not disappointed…it was filling and tasty. Also, I liked how menus were passed around to all passengers…very nice touch, instead of just having them stuffed in the seat back pocket. The only negative thing about this flight was that the IFE was mostly down, with only the moving map display and trivia game working…but, that’s all I needed to stay occupied. The cabin was quiet, the flight was smooth, and we ended up landing just a few minutes behind schedule after a pretty rough touchdown…you’ll see what I mean on the video below. We parked at one of the E gates next to a 757 bound for MSY and near a 777 I assume bound for TLV or DXB, both of which are shown below. This flight really impressed me, and it reminded me again of why I’ve been flying DL more and more lately. The widget is back, folks. Here are pictures and two videos of this flight…note that the takeoff video is pretty shaky since I was sitting right over the wheels and well…I couldn’t keep the camera steady for the life of me…sorry.



http://i2.photobucket.com/albums/y34/Nolaguy79/IMG_3852.jpg









































When all was said and done, this was a very disappointing trip. I did end up writing a long and detailed email to United in the hopes that I get at least some of my miles back. I’ve been flying United fairly consistently since 1997….I probably have racked up in total about 70K miles with them, which, while nothing compared to all the Premier’s and Elite’s out there, does show some loyalty. We’ll see if they have any loyalty to me.

As for me and the 747 Upper Deck…I guess I’ll just have to keep on waiting.

22 replies: All unread, jump to last
 
User currently offlineGlobetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 1, posted (6 years 8 months 5 days 13 hours ago) and read 11365 times:

'Wow' is all I can say to how United handled this situation. It is far more than just bad treatment, its a disgrace. I hope that your detailed email will allow you to receive at least some compensation.

At the end of the TR, I felt sad after longing wanting to finally hear some good news about this trip. It never came. My sincere sympathy to you. I hope you will finally get to experience the upper deck of a 747 some day. Maybe with a European or Asian carrier.

Globetraveller


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3217 posts, RR: 16
Reply 2, posted (6 years 8 months 5 days 10 hours ago) and read 11041 times:

In response to the situation at UA, I was going to say the agent you spoke to on the phone may have confused the 744 and 777, but I just checked the 744 seatmap and row 19 in the C-cabin doesn't even exist. Top deck ends at row 18 and the aft main deck C-cabin starts at 22.

On the 777 though, UA has two different configurations. The 23XX and 29XX fleets are (12F/49C/197Y), which have crew rest seats at rows 17, 18, and 19. Maybe that's why they confused your seat as being in business class.

http://www.seatexpert.com/_UA_772_Intl1.html


User currently offlineCytz_pilot From United States of America, joined Dec 1999, 569 posts, RR: 0
Reply 3, posted (6 years 8 months 5 days 10 hours ago) and read 10996 times:

That's awful that you missed out on flying the 747. It's extra sad that this is the second TR I've read where people have traveled specifically to get on a UA 747 between ORD & SFO and have had the flights downgraded.

I think we need to get an airliners.net group hug going because we all know the pain! The only reason that an A321, 753 & E190 are missing out of my 'flown-on' log are because of equipment changes. Curses!


User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 8 months 5 days 9 hours ago) and read 10920 times:



Quoting Transpac787 (Reply 2):
The 23XX and 29XX fleets are (12F/49C/197Y), which have crew rest seats at rows 17, 18, and 19. Maybe that's why they confused your seat as being in business class.

I did notice that, but still, if you work for the airline, you should know that there are multiple configurations of some equipment. All she had to do was to pull up the other seat maps. It's Y class regardless. She should have done a little more research before trying to prove that she was right and I was wrong.


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3217 posts, RR: 16
Reply 5, posted (6 years 8 months 5 days 9 hours ago) and read 10813 times:



Quoting MSYtristar (Reply 4):
I did notice that, but still, if you work for the airline, you should know that there are multiple configurations of some equipment.

Do you happen to know the tail# or fleet# of the plane you were on, ORD-SFO??

It is interesting to note, that while the CS agents should be the most familiar with the different cabin configurations, they are often the most clueless. When I flew SEA-NRT in F-class, the agent tried to give me seat 3A up front, but was trying to figure out why the computer wasn't letting them. I tried to tell them it was the 12F/49C/197Y configuration, which means seat 3A (and 3J on an as-needed basis) will be blocked off for crew rest. They just shrugged that off and ended up giving me 3J. On the flight, 3A ended up being blocked off, same as I told them it would.

Quoting MSYtristar (Reply 4):
All she had to do was to pull up the other seat maps. It's Y class regardless.

If she was using the UA computer system Fastair, there is no way to arbitrarily pull up any seat map. Only on a specific flight are you allowed to pull up that seat map, and even then it's very convoluted and difficult to look at. I mean, one row of seats may appear something like this:

14: A * C - - F - * H - *

It's incredibly hard to read, and takes quite the learned-eye to make heads or tails of that system.

That having been said though, you are right that on domestic flights the crew rest area pax are allowed to sit in, and it's sold as Y+. To add to that though, I'd imagine your problem is still coming from the equipment swap. That is, the computer might only recognize rows 6 through 26 as being C-cabin on a 744, and somehow still thinks you sat in C on the 777 with your row number.


User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 8 months 5 days 8 hours ago) and read 10778 times:



Quoting Transpac787 (Reply 5):
Do you happen to know the tail# or fleet# of the plane you were on, ORD-SFO??

I believe it was N225UA.


User currently onlineAT From United States of America, joined Jul 2000, 1050 posts, RR: 0
Reply 7, posted (6 years 8 months 5 days 7 hours ago) and read 10622 times:

Sorry to hear about all of this-- and yes, an Oprah-esque group hug is indeed warranted here!!

United may have its messy bits, but I have to say their Customer Service department is pretty good-- have you called them? Or try calling Customer Relations at the Corporate office as you will likely get a more personalized and thorough response.


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3217 posts, RR: 16
Reply 8, posted (6 years 8 months 5 days 7 hours ago) and read 10585 times:



Quoting MSYtristar (Reply 6):
I believe it was N225UA.

Really?? That's one of the 26XX birds, in (10F/45C/198Y) configuration. Not that it matters much, but here's its seatmap:

http://www.seatexpert.com/_UA_772_Intl2.html

Still though, row 19 is in Y+, and on the 26XX birds it's not even a crew rest area. Let us know how your complaint is dealt with by UA!!


User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 9, posted (6 years 8 months 5 days 7 hours ago) and read 10566 times:



Quoting AT (Reply 7):
but I have to say their Customer Service department is pretty good-- have you called them? Or try calling Customer Relations at the Corporate office as you will likely get a more personalized and thorough response.

Well, I'm going to see if they respond to my email. I'll probably call them again tomorrow if I don't hear from them.

Quoting Transpac787 (Reply 8):
Let us know how your complaint is dealt with by UA!!

I will. Hopefully I'll have good news to report.

Yeah, 19 was just a regular Y+ seat on the bird.


User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 8 months 5 days 4 hours ago) and read 10255 times:

Just as an update for those interested, UA has quietly credited my MP account with 7,500 miles.

[Edited 2008-04-22 15:59:00]

User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 11, posted (6 years 8 months 5 days 4 hours ago) and read 10246 times:

Boy, did I enjoy, through the pain, reading this trip report. It reflected the complete lack of a) smarts and b) grace and customer service that the average traveller finds today. Before I get flamed by the airline folk here, I was once an airline folk too and well understand the reality of the job.

Having said that it's appalling that staff got it so wrong. Aside from the lack of technical knowledge and being able to listen to what you were saying, they were unable to resolve the issue to a decent outcome. I wouldn't blame you for switching back to DL.


User currently offlineSuperfly From Thailand, joined May 2000, 40070 posts, RR: 74
Reply 12, posted (6 years 8 months 5 days 2 hours ago) and read 10059 times:



Quoting MSYtristar (Thread starter):
The day before the trip…4/19/08…with my seat 17A still confirmed to me…I noticed something unusual. Something that sort of disturbed me. While my reservation still showed UA149 listed as a B744 with the B744 seat map still shown, the United.com flight status page showed the aircraft to be a B777. I immediately started to try to find out the scoop. I called UA reservations and they confirmed to me…twice…that the plane would indeed be a 744. But I didn’t really believe them. So, I made a post on A.net inquiring about the ship number to be certain. The news I received confirmed my suspicions. UA149 on 4/20 would be flown with a T7. I even got a friend of mine at UA involved and he did some research for me and verified what I found out on A.net. So at this point, I was officially bummed out. I decided I would call UA once more and see if I could just switch my flights to an earlier one, and cancel my upgrade, as the whole point of this trip was to fly on a 747 UD. The agent…who barely spoke a word of English…INSISTED that the flight was going to be operated by a B744 and that since that was the case, there was no way for them to switch me to an earlier flight…and besides, everything was full, anyway. So, with my dream shattered, I decided to just stick to my original plans. Business Class on a 3-class 777 is pretty nice, after all.

THAT SUCKS ! ! !

I would have been irate if I had that sort of equipment change. Nothing compares to flying in the upper deck or even better, the A cabin of a 747.
Those seats aren't easy or cheap to come by.
Too bad we didn't get to hang out here in San Francisco on this trip.



Bring back the Concorde
User currently offlineStretch 8 From United States of America, joined May 1999, 2568 posts, RR: 16
Reply 13, posted (6 years 8 months 5 days 2 hours ago) and read 10009 times:

I feel your pain about the lack of 747 "upper-deckness" On my most recent overseas trip, I was aboard one of the last South African Airways 747-400 flights from LHR to JNB. I was in seat 85A, a economy cabin on the upper deck. I think SAA was one of the few with the cattle up top. The SAA 744s were retired in November of last year, btu it was a great experience for 10.5 hours. Before that, I have been upstairs in Club World on BA - very nice indeed, the only way to travel.


Maggs swings, it's a drive deep to left! The Tigers are going to the World Series!!!
User currently offlineLHRBFSTrident From UK - Northern Ireland, joined Nov 2006, 658 posts, RR: 0
Reply 14, posted (6 years 8 months 4 days 23 hours ago) and read 9827 times:

Sorry you didn't get the 744 as expected - and it sounds like the rest of the trip wasn't made easy for you either!!

Quoting MSYtristar (Thread starter):
The cabin was gorgeous. DL has really outdone itself with the new interiors on its 767 fleet

I agree here - in my mind DL used to be very far behind the competition - but since travelling on a 764 MAN-ATL last year I've really noticed how far they've come and have begun to surpass the other US legacies

(I even had a competent res agent on the 'phone today  Wink ) Haven't flown UA since 2002, and I was 1K in 1999, 2000 & 2001 - for many of the same reasons as you discuss here...

Quoting Stretch 8 (Reply 13):
I think SAA was one of the few with the cattle up top

Yup, IIRC SAA and AF were some of the very few - BR has just reconfigured some 744s to Y on the upper deck - and right now have great fares to some Asian cities ex-LAX, if anyone's interested. I'll be on the BR015 on 5/30 row 88 !!


User currently offlinePlanecrazy2 From United States of America, joined Apr 2004, 615 posts, RR: 4
Reply 15, posted (6 years 8 months 4 days 19 hours ago) and read 9477 times:



Quoting MSYtristar (Reply 10):
Just as an update for those interested, UA has quietly credited my MP account with 7,500 miles.

Really sorry to hear about your awful experience with UA. The original plan was to fly the reconfigured 744 SFO-ORD-SFO to work the bugs out of the new aircraft. Because that plane was delayed getting into service, I believe that plan was scrapped. I think some days it did run with a regular 744, but other days it was downgraded like you experienced.

Sadly, your case is not the first I have heard about getting screwed over mileage upgrades. Technically if you flew any portion in an upgrade cabin using miles they can take all the miles from your account. Due to you being told that it wouldn't be a factor, I would consider the 7,500 miles not acceptable. I would keep calling and writing until you get what you want. Whether that be the remainder of the miles or travel certificates. As with anything at UA, just keep trying till you get what you want.

As a sidenote, the reconfigured 744 is now in service and has been doing some IAD-ORD-IAD turns.



United Airlines - Worldwide Service
User currently onlineB747forever From Sweden, joined May 2007, 17147 posts, RR: 10
Reply 16, posted (6 years 8 months 2 days 11 hours ago) and read 8914 times:

Nice TR

Great pics.

I am so sorry for you that you didnt get any 744. It is for sure a brilliant aircraft.

Quoting MSYtristar (Reply 10):
UA has quietly credited my MP account with 7,500 miles.

Better than anything.

Quoting MSYtristar (Reply 6):
Do you happen to know the tail# or fleet# of the plane you were on, ORD-SFO??

I believe it was N225UA.

Really strange, I get this from ACARS

20/04/2008 00:37 N646UA B763 United Airlines UA0149 ORD-SFO 30f6 SBS-1 Callsign: UA149


Thank you for sharing

B747forever



Work Hard, Fly Right
User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 17, posted (6 years 8 months 2 days 10 hours ago) and read 8881 times:

Nice trip report.

However I've never understood why people want to fly rhe 747 upper deck, yet complain that 757s shouldn't be flying the Atlantic. Not a personal thing against the OP, just a general observation. People don't like flying long flights on the single aisle 757 but love the single aisle 747 upper deck. Very strange. Personally I don't mind either.

That said it is unfortunate you didn't get the 747, its definately one to have on the list. Better luck next time.



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 18, posted (6 years 8 months 2 days 10 hours ago) and read 8861 times:

Glad you posted your experience. I'm glad the DL experience went well.

Quoting MSYtristar (Reply 9):
Well, I'm going to see if they respond to my email. I'll probably call them again tomorrow if I don't hear from them.

I would always tell you to write hard copy letter. And, of course, include photo copies of all relevant docs, names of Customer service agents, etc.

Just a note about the call centers, DL actually brought theirs back to the US because so many complained about not being able to understand the reps.

Quoting MSYtristar (Reply 10):
Just as an update for those interested, UA has quietly credited my MP account with 7,500 miles.

As well they should have. It is the least they could do. I would have said if they had kept you in C through out, it would have been a tough break. But you got downgraded. That was harsh.

What is an involuntary downgrade kit? I've never heard of this.

Dave



Can I have a mojito on this flight?
User currently offlineBrightCedars From Belgium, joined Nov 2004, 1290 posts, RR: 2
Reply 19, posted (6 years 7 months 4 weeks 1 day 11 hours ago) and read 8403 times:

I feel sorry for you. I've had the same disappointment almost 10 years ago.

I had booked an award ticket on SQ984 SIN-BKK which was supposed to be operated by a B747-400, I was looking forward to the upper deck experience. Sadly, when I showed up in Paris to check-in for my paid ticket CDG-SIN, they informed me that I had been assigned a different seat due to a change of aircraft: a B777-200ER had been put instead.

It wasn't a bad flight, as none is with SQ, but to date and despite riding the B747-200, B747-300 and B747-400 a total of 24 times - had the chance to sit in the nose of one on CX - I still regret not having the chance yet.

B747s are now slowly being removed from service and I do hope I will still have the chance to fly the upper deck.



I want the European Union flag on airliners.net!
User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 20, posted (6 years 7 months 4 weeks 1 day 7 hours ago) and read 8275 times:



Quoting BrightCedars (Reply 19):
B747s are now slowly being removed from service and I do hope I will still have the chance to fly the upper deck.

When I fly BA, it is always my first choice. As a kid, it was where I always wanted to sit. My first 744 was a BA flight ORD to LHR. I hope the 744 is around for many more years, and the 748 as well. But, I think you're right, the 744 is on the way out.

Dave



Can I have a mojito on this flight?
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8589 posts, RR: 54
Reply 21, posted (6 years 7 months 4 weeks 5 hours ago) and read 7970 times:
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Great report, shame it shows how poor UA's customer service is these days.

Quoting MSYtristar (Thread starter):
For as long as I can remember I have been intrigued by the Boeing 747. Next to the Lockheed L1011 Tri-Star, I’ve always considered the 747 to be the premier commercial aircraft flying the skies. That being said, I didn’t get the chance to fly on one until 2004….

- Where have you been. the moon  Smile

Quoting MSYtristar (Thread starter):
ORD-SFO switched from 17A to 19J…C class to Y+ class. I spoke with an agent and she said that I was involuntarily downgraded due to the aircraft swap,

- What a bummer. In my opinion, if they downgrade you, you should get some mileage credited back to cover the loss of cabin.

Quoting MSYtristar (Thread starter):
I made my way to the Customer Service counter in the middle of the C concourse to see what my options were…perhaps a seat had opened in C…perhaps they could put me on a new flight….perhaps I could get one of those elusive “downgrade kits”…or perhaps I could get some or all of my miles back. The answer to all of those things was an emphatic NO. The agent I spoke to said she couldn’t do anything but give me the number to customer relations. She said the chances of me getting my miles back were not good since I flew F out of ATL. I told her that the agent in ATL said it shouldn’t be a problem, SFO was my destination and the reason for my trip was the 747…not that that last fact would make much of a difference, I know. She said “maybe” Customer Relations can give me an upgrade certificate. I left fairly pissed off. The lady seemed to have a willingness to say “no” too quickly, and her attitude was pretty poor…she just didn’t want to be bothered. It’s not like I was ugly to her or anything. She gave me the Cust. Relations number and that was that

- Crap service, hope you took names.

Quoting MSYtristar (Thread starter):
To my surprise…well, not really to be honest…the 777 had been downgraded to a 764ER, and my window seat 50A had been changed to a middle seat 27E. Joy.

- Can this trip get any worse??

Quoting MSYtristar (Thread starter):
due to a few no shows, I was able to get a window…27A. I was relieved, to say the least.

- Thanks goodness for that!

Quoting ManchesterMAN (Reply 17):
However I've never understood why people want to fly rhe 747 upper deck, yet complain that 757s shouldn't be flying the Atlantic. Not a personal thing against the OP, just a general observation. People don't like flying long flights on the single aisle 757 but love the single aisle 747 upper deck. Very strange. Personally I don't mind either.

- Why? - The upper deck is like a small private cabin, the 757 is nothing like that - nothing strange at all.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineCubsrule From United States of America, joined May 2004, 23302 posts, RR: 20
Reply 22, posted (6 years 7 months 4 weeks 4 hours ago) and read 7905 times:



Quoting BA319-131 (Reply 21):
- Why? - The upper deck is like a small private cabin, the 757 is nothing like that - nothing strange at all.

Even most of those who crab about the 752 would likely love to fly TATL on an all-C 752... I sure would. The all-C upper deck is no different.



I can't decide whether I miss the tulip or the bowling shoe more
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