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UAL LAX-SYD First Class Suite (Many Pics)  
User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2181 posts, RR: 36
Posted (6 years 3 months 2 days 17 hours ago) and read 27325 times:

United Airlines (Star Alliance)
Flight UA 839
First Class, Seat 4J.
Departure Date: February 17 2008 (10:28PM)
Arrival Date: February 19 2008 (8:05AM)
From: Los Angeles, CA, (LAX) International Airport
To: Sydney, Kingsford-Smith International (SYD)
Aircraft: Boeing 747-422, N197UA (delivered July 21 1997, MSN 26901/1121)
Distance: 7487 miles.
Gate-to-Gate Scheduled Duration: 14hr 37.


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Photo © Mark H


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Photo © Ben Wang



I arrived at 3pm after a flight on United from SFO (as a result of having a voucher on there, and picking the cheapest flight down). This meant I had a solid 7hr30 in LAX. After retrieving my checked baggage, I went up to the Premium check-in terminal to check-in. The line was really long and nothing was being done to shorten it. Once it was eventually my turn, the lady barked at me for being too early, with her collegue telling her that she could check me in.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0587b.jpg

As my ticket was a fare error to Auckland via Sydney (found thanks to flyertalk), United had been unpleasant with me (& others) and annotated in my PNR that runway23=evil. I had aborted an Online checkin with UA, but had seen they were proposing upgrades to First for 689USD, a bargain in my eyes for a 15 hour flight. I asked the lady about that who screamed at me for even daring to ask, in her words “I knew that United was doing me a favour and that no upgrades/changes were allowed”. That part was debatable as others on the same fare had upgraded (and I had changed return dates and even created a stop-over). In any case, I told her that I had to talk to people and would come back. Of course, that really meant I was going to the nearest hotel to checkin online. That day, the first van to come was the holiday inn van. Off I went to OLCI and buy the upgrade there. Two hours later I was back, unfortunately the lady was still there. My game of catch me if you can continued, with me heading back to the normal terminal and going to another agent (after a lengthy wait, but I didn’t want to lose my 4J seat). After that was done, I was back to the other side to use the premium security, going past the same agent again (about the 7th time that day). I could see her talking with other agents about me. By that time, it was already 7PM and I had probably walked a good mile and a half just to avoid the unfriendly CS. United were really customer friendly in all regards.

After passing the communist checkpoint (my mistake only the TSA), I walked over to the International First lounge. Unsurprisingly, I was the first one there. More surprisingly, there was no free wifi, no computers and the dragon did not understand when I asked if there was a free internet voucher for t-mobile. There was however a good selection of beverages (including United labelled water bottles) and food (I was impressed with United on that point). I tried everything on display. Closer to boarding, the lounge filled up and the dragon went around requesting our Boarding passes and passports, which were stamped with data checked. This meant that come boarding time, I did not show ID at the gate (similar to a domestic flight). I found this a nice touch which other airlines could inspire themselves on.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0574.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0577.jpg
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http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0585.jpg

Boarding was 45 minutes prior to departure, and when I reached the gate at that time, boarding was already underway, I didn’t wait though and was straight on the aircraft and to my seat. Menus were handed out, as were pre-flight drinks and museum style cassette videos (super8 type). Our departure was about 20 minutes late due to problems loading. In the mean time, I got comfortable with my suite.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0588.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0589.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0591.jpg

Once we were underway, it was a usual departure towards the pacific ocean and directly on to Sydney from there (7450ish miles).

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0596.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0597.jpg

The chief purser’s voice and accent (New York/Bostonish) sounded like Brad Garrett, whilst his assistant was called miss piggy. I don’t like to slag FA’s off, but she had trouble getting around the First suites and always bumped into each and every one. Both FA’s were in their late 50’s and the service left much to be desired.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0667.jpg

For example:
“Hi, do you have “name of wine from the menu”.
“no we only have red or white”

That was despite the menu having 5 red wine names on it and him having at least 3 red wines on his trolley.

Similarly, it was pointed out that we could eat dinner at any time, although it would be a lot more convenient to eat with the rest of the cabin. I found that a touch out of place, but I was hungry anyways. The seat itself was comfy and did what I wanted it to do (become a good bed).

Meal service started with a beverage choice (champagne for me), water and the usual nuts.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0604.jpg

Following that a roasted tomato and red pepper bisque soup was served.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0607.jpg

The following course was a Fresh seasonal greens with yellow bell peppers, red teardrop tomato, jicama and seasonal croutons with a choice of ranch or asian sesame ginger with a hot pan-seared herbed salmon. This and the salad tasted good.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0610.jpg

The main course which I chose (from a choice of four) was a pan-seared filet mignon with bacon, crumbled blue cheese and green peppercorn sauce. This meal was good, except for the blue cheese which in my opinion did not really fit in.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0617.jpg

The desert was then served. It was an ice cream with sundae toppings. Unfortunately, when you are used to what Continental or American serve you in terms of sundae’s, United’s did not really compare.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0619.jpg

After the meal, a number of small (read poor choices) of snacks were put out. These included smoked turkey sandwiches, lay’s chips, granola bars, chocolate and mini pretzels.

After the meal, it was time for me to sleep. I woke up about 9 1/2 hours later, somewhere half way between Noumea (New Caledonia) and Brisbane with 2 hours remaining.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0624.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0640.jpg

A little while later, it was time for Breakfast. I was feeling a bit bloated and chose the fruit plate and yogurt. Admittedly, the whole thing was deceiving, small and tasteless.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0643.jpg
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http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0683.jpg

We began our descent and approach to Sydney, with a Virgin Blue landing parallel to us.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0690.jpg
http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0694.jpg
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http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0704.jpg

Once we arrived in Sydney, we were held back in the plane for 15 minutes as quarantine had to come and spray the aircraft against bugs, dragonflies, dinosaurs, pro-continental merger fans, rats and mice. Once that was done, we were underway and I went to collect my NZ boarding pass and walked to the opposite side of the airport where NZ departed from (and their lounge). That flight is for another trip report. I will be posting a video of the landing later on in this thread.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0706.jpg

As a whole, United’s first was deceiving in that the only difference was the seat. The meal was pretty equal to a business class meal and offered little more. The service aboard was poor (probably just the luck of the draw). The meals (except the breakfast) were good as was the lounge in LAX.

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0708.jpg

[Edited 2008-04-25 00:54:58]

43 replies: All unread, showing first 25:
 
User currently offlineMilesaddict From Singapore, joined Dec 2007, 100 posts, RR: 0
Reply 1, posted (6 years 3 months 2 days 16 hours ago) and read 27239 times:

lucky you...

I joined the MR forum too late to grab this deal....

I don't know why, in FC lounge there is no wifi....

tks for sharing btw.


User currently offlineSalvation From United States of America, joined Jun 2001, 176 posts, RR: 0
Reply 2, posted (6 years 3 months 2 days 13 hours ago) and read 26959 times:

Gosh, for an international first class product you just can't compare this to anything. The presentation of the food and the food itself look more like domestic first class. the seats are similar to what many have described being beat up and old. that is very sad and as you said deceiving.

thank you for sharing.


User currently offlinePhileet92 From United States of America, joined Jul 2006, 303 posts, RR: 0
Reply 3, posted (6 years 3 months 2 days 12 hours ago) and read 26878 times:

Now did you upgrade from Y or C class??? Those seats looked old but i wouldnt complain too much.... its F classs!!! haha. I enjoyed reading the report. thanks for sharing!

User currently offlineTriple7man From Thailand, joined May 2005, 737 posts, RR: 0
Reply 4, posted (6 years 3 months 2 days 11 hours ago) and read 26745 times:
Support Airliners.net - become a First Class Member!

The on board service left much to be desired, and the service at checkin was attrocious. Gomennasai. I know who I'm not flying next time I go to SYD.
(I have flown LAX-SYD-LAX on NZ and QF and the service on both those flights, in economy class was excellent)



Have you kissed a 777 today?
User currently offlineQANTAS077 From Australia, joined Jan 2004, 5850 posts, RR: 40
Reply 5, posted (6 years 3 months 2 days 11 hours ago) and read 26726 times:



Quoting Runway23 (Thread starter):
The meal was pretty equal to a business class meal and offered little more. The service aboard was poor (probably just the luck of the draw). The meals (except the breakfast) were good as was the lounge in LAX.

nothing has changed food wise, I flew them from IAD-NRT a few months back in J class and the menu was almost the same as the MEL-LAX flight I took 12 months earlier. I took pics from a 1st class trip I did on them domestically and the fruit and croissant meal is exactly the same too.



a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 6, posted (6 years 3 months 2 days 9 hours ago) and read 26395 times:
Support Airliners.net - become a First Class Member!

Enjoyed your report and pictures. Thanks. How sad for you and UA that the F cabin crew were lazy in their service on a long international flight. Asking for a specific wine from the selection offered and being told "red or white" and being prompted to ignore the "dine anytime". Embarrassing. Yes, crew is there primarily for our safety, but . . .

User currently offlineLHRBFSTrident From UK - Northern Ireland, joined Nov 2006, 655 posts, RR: 0
Reply 7, posted (6 years 3 months 2 days 9 hours ago) and read 26380 times:



Quoting Runway23 (Thread starter):
As my ticket was a fare error to Auckland via Sydney (found thanks to flyertalk), United had been unpleasant with me (& others) and annotated in my PNR that runway23=evil. I had aborted an Online checkin with UA, but had seen they were proposing upgrades to First for 689USD,

great you were able to take advantage of the Flyertalk deal....

Quoting Runway23 (Thread starter):
A little while later, it was time for Breakfast. I was feeling a bit bloated and chose the fruit plate and yogurt.

is that a TRAY hiding under that napkin making your breakfast set-up look so crowded? - not really F standards wouldn't you say?!

Quoting Runway23 (Thread starter):
United’s first was deceiving in that the only difference was the seat. The meal was pretty equal to a business class meal and offered little more. The service aboard was poor (probably just the luck of the draw). The meals (except the breakfast) were good as was the lounge in LAX.

maybe they'll be the next carrier to eliminate intl F for a 'blended' J product like NW/DL/CO/VS/NZ - it seems like they've trimmed all the F frills already - are they really putting that product up against QF?

Quoting Runway23 (Thread starter):
The main course which I chose (from a choice of four) was a pan-seared filet mignon with bacon, crumbled blue cheese and green peppercorn sauce. This meal was good, except for the blue cheese which in my opinion did not really fit in.

a good hearty meal there - I've had that exact same dish from 'Chili's' in the terminal  Yeah sure

- I guess the main thing is you got to sleep for 9+ hours (well done!) and you arrived safely. Was your connection on NZ also booked in F/J/C (don't know how NZ code their trans-tasman business product!)?



Next up: LAX-LHR NZ002 Y SkyCouch! LHR-LAX NZ001 Y
User currently offlineB707forever From United States of America, joined Dec 2007, 459 posts, RR: 0
Reply 8, posted (6 years 3 months 2 days 9 hours ago) and read 26370 times:

What is MR and did you buy the upgrade online on United's site? That is worth the 9.5 hours sleep, for sure.

User currently offlineSemsem From Israel, joined Jul 2005, 1779 posts, RR: 3
Reply 9, posted (6 years 3 months 2 days 9 hours ago) and read 26346 times:

I have not traveled on United in years. But I flew with them in economy from New York to Honolulu in 1978; 30 years ago and they were "great." They were one of my favourite airlines at the time.

The desert as you say for F is not good at all. It's sad that they are doing so badly financially.


User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 10, posted (6 years 3 months 2 days 8 hours ago) and read 26243 times:



Quoting Runway23 (Thread starter):
The line was really long and nothing was being done to shorten it. Once it was eventually my turn, the lady barked at me for being too early, with her collegue telling her that she could check me in.

Wonderful way to welcome premium pax, wouldn't you say?

Quoting Runway23 (Thread starter):
Both FA’s were in their late 50’s and the service left much to be desired.

I find BA has excellent service in all cabins, not alway stellar, but always good.

Quoting Runway23 (Thread starter):
That was despite the menu having 5 red wine names on it and him having at least 3 red wines on his trolley.

I've seen DL have only 2 reds in J, despite the 4 or 5 in the menu, but both are always offered.

A TRAY???? in F???

I won't even comment on the sundae. The pic said it all.

What happened to UA moving to a premium airline and stepping up to the plate (as it were)?



Can I have a mojito on this flight?
User currently offlineLentini2001 From United Kingdom, joined Apr 2006, 190 posts, RR: 0
Reply 11, posted (6 years 3 months 2 days 8 hours ago) and read 26167 times:

Did they find any dinosaurs?  Smile

User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 12, posted (6 years 3 months 2 days 6 hours ago) and read 25894 times:

Nice TR!

UA really need to improve their F-Class dining, i found it rather strange that the food was very Business Class-ish. The lack of wine list was a rather bad touch, the dessert sundae looked nice but a dessert cart would have been better in F. Aren't F breakfasts usually an omelette or something similar., but hey i shouldn't complain.
In a scale from 1-10 how good/bad was your trip?

Thank you for sharing.



SAS Plus is Business Class made faux!
User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 13, posted (6 years 3 months 2 days 5 hours ago) and read 25836 times:

Interesting TR, your comments had me laughing at times..

UA has a pretty pathetic F class service compared to other American airlines (can't compare to european and asian airlines), the food looks very ordinary...i can only imagine what they serve in cattle class on long haul. The ground staff are always grumpy, very rarely are they pleasant anymore. Breakfast, you call that breakfast?? or did you just order fruits and they had more options??? In compariosn, you probably would get better breakfast on IC/AI 9W or IT morning domestic flight from DEL-BOM. Infact i have flown DEL-CCU on 9W and the breakfast was quite amazing-omelettes, potatoes, fruits, juice etc. and that too in Y class.

you took some decent pictures....loved the virgin blue approach along with your approach.

I think UA really needs to pick up the slack, its just not acceptable to have such shoddy service on F.

Thanks for sharing and letting us know which airline not to fly, atleast in F class.



come fly with me
User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2181 posts, RR: 36
Reply 14, posted (6 years 3 months 2 days 5 hours ago) and read 25789 times:



Quoting Salvation (Reply 2):
Gosh, for an international first class product you just can't compare this to anything. The presentation of the food and the food itself look more like domestic first class. the seats are similar to what many have described being beat up and old. that is very sad and as you said deceiving.

I agree, I have had meals which looked a lot better on NW in domestic first. UA's international first was certainly far off what I expected it to be.

Quoting Phileet92 (Reply 3):
Now did you upgrade from Y or C class??? Those seats looked old but i wouldnt complain too much.... its F classs!!! haha. I enjoyed reading the report. thanks for sharing!

I upgraded from C during online checkin.

Quoting QANTAS077 (Reply 5):
nothing has changed food wise, I flew them from IAD-NRT a few months back in J class and the menu was almost the same as the MEL-LAX flight I took 12 months earlier. I took pics from a 1st class trip I did on them domestically and the fruit and croissant meal is exactly the same too.

Good to know. Certainly, the croissant was present in business class on the way back and is really horrible.

Quoting LHRBFSTrident (Reply 7):
maybe they'll be the next carrier to eliminate intl F for a 'blended' J product like NW/DL/CO/VS/NZ - it seems like they've trimmed all the F frills already - are they really putting that product up against QF?

I think UA would probably manage to deliver a better product if they focused on only C instead of F. It seems like they are spreading their effort and in the end not being good at either.

Quoting B707forever (Reply 8):
What is MR and did you buy the upgrade online on United's site? That is worth the 9.5 hours sleep, for sure.

MR= Mileage Run. Yes the upgrade was bought on United.com

Quoting Semsem (Reply 9):
The desert as you say for F is not good at all. It's sad that they are doing so badly financially.

Whilst i can understand they are doing badly financially, they need the premium passengers on their international flights. Selling a 15 hour F class upgrade for 689USD says it all. Nobody wants to buy it. A week before the flight, the whole F cabin was empty, and from what I heard just filled up on upsells and mileage upgrades.

Quoting Davescj (Reply 10):
Wonderful way to welcome premium pax, wouldn't you say?

They make an effort to have a seperate terminal but then understaff it and don't provide anything special. I have had some problems here in the past.

Quoting Davescj (Reply 10):
A TRAY???? in F???

I won't even comment on the sundae. The pic said it all.

I agree, Tray's are really for domestic first where you are limited on time. International first you shouldn't see any tray out.

Quoting Lentini2001 (Reply 11):
Did they find any dinosaurs?

Yes, the flight attendants.

Quoting Mk777 (Reply 13):
I think UA really needs to pick up the slack, its just not acceptable to have such shoddy service on F.

Thanks for sharing and letting us know which airline not to fly, atleast in F class.

I agree, I certainly won't fly United again in international F or C. Prior to the trip they really were so unfriendly that they have lost my business for a long time. That and the service itself pretty much sum up how United have gone downhill in recent years.


User currently offlineLH459 From United States of America, joined Aug 2005, 886 posts, RR: 1
Reply 15, posted (6 years 3 months 2 days 4 hours ago) and read 25676 times:



Quoting Runway23 (Reply 14):
Prior to the trip they really were so unfriendly that they have lost my business for a long time

The service you received in Los Angeles is really a new low, even for UA. That evil check-in agent really needs to be written up--it is simply not acceptable to treat premium pax in this way, regardless of the fare paid! I've had so many positive experiences flying domestic F with UA, but unfortunately the seniority system seems to dictate that the most jaded crews fly the longest international sectors while the young and enthusiastic crews are busy topping up my water glass when it's only half empty on the SFO-DEN run. I have had excellent service from some senior f/a's on UA as well, but it's definitely been the exception rather than the rule.



"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 16, posted (6 years 3 months 2 days 1 hour ago) and read 25346 times:

What a wonderful report. Had a lot of fun reading it.

Quoting Runway23 (Thread starter):
For example:
“Hi, do you have “name of wine from the menu”.
“no we only have red or white”

That was despite the menu having 5 red wine names on it and him having at least 3 red wines on his trolley.

Hillarious!!!

Quoting Runway23 (Thread starter):
Once we arrived in Sydney, we were held back in the plane for 15 minutes as quarantine had to come and spray the aircraft against bugs, dragonflies, dinosaurs, pro-continental merger fans, rats and mice.

Nasty this vermin. Hope First Class was sprayed before economy.


User currently offlineQANTAS077 From Australia, joined Jan 2004, 5850 posts, RR: 40
Reply 17, posted (6 years 3 months 2 days ago) and read 25139 times:



Quoting Runway23 (Reply 14):
Good to know. Certainly, the croissant was present in business class on the way back and is really horrible.

http://www.airliners.net/aviation-forums/trip_reports/read.main/71930

this should make your day...  Wink



a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineTommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 18, posted (6 years 3 months 2 days ago) and read 25101 times:

That meal was comparable to a domestic F class flight I had on AA from LAX-EWR. On that 4.5 hour flight the sundae was larger and with whipped cream! ridiculous how UA has sunk. If I had to fly anyone to Australia it would have to be Qantas.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4742 posts, RR: 26
Reply 19, posted (6 years 3 months 2 days ago) and read 25099 times:

http://i217.photobucket.com/albums/cc156/ftgva/Flights/UA839LAXSYD/IMG_0585.jpg
I think it is time to change the logo on the bottle of water don't you think? That is at least 2 generations behind!

Quoting Runway23 (Thread starter):
For example:
“Hi, do you have “name of wine from the menu”.
“no we only have red or white”

I would have asked the FA straightaway about the names of the wine ON THE TROLLEY! That is just plain RUDE.

Quoting Runway23 (Thread starter):
The main course which I chose (from a choice of four) was a pan-seared filet mignon with bacon, crumbled blue cheese and green peppercorn sauce. This meal was good, except for the blue cheese which in my opinion did not really fit in.

I was gonna say... Blue cheese with bacon and green pepper corn sauce!? That is a lot of strong flavours all thrown into one! All vying for attention, it was a wonder if you could enjoy the fillet at all....

Quoting Runway23 (Thread starter):
Once we arrived in Sydney, we were held back in the plane for 15 minutes as quarantine had to come and spray the aircraft against bugs, dragonflies, dinosaurs, pro-continental merger fans, rats and mice.

Whyt didn't the FAs do it in the air prior to arrival? I have not flown a US-OZ route before but all the flights I have taken from Asia have the the cabin sprayed prior to arrival into OZ soil and it is done normally at the start of descend. Although once on an MAS flight, the spray activated the smoke alarm above me and I had it ringing ALL THE WAY TILL TOUCHDOWN AND DISEMBARKATION!

Well... It sounds like a normal flight on board a US carrier. I have come not to expect too much out of them because here in Asia, we are really spoiled for choice and people from the other camps always say our service levels are "unrealistic", "old schooled", "feministic" etc... But hey, no one is complaining here!  Smile

Thank you for your trip report, a good light hearted read to start the weekend off!

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1985 posts, RR: 25
Reply 20, posted (6 years 3 months 1 day 22 hours ago) and read 24890 times:



Quoting Ryanair!!! (Reply 19):
Whyt didn't the FAs do it in the air prior to arrival? I have not flown a US-OZ route before but all the flights I have taken from Asia have the the cabin sprayed prior to arrival into OZ soil and it is done normally at the start of descend. Although once on an MAS flight, the spray activated the smoke alarm above me and I had it ringing ALL THE WAY TILL TOUCHDOWN AND DISEMBARKATION!

Well...I've flown to Australia many times by SQ, NZ, CX, QF and other airlines and I've never never never seen any FAs sprayed the cabin. I thought it was old-fashioned because I flew once on CX from HKG to BNE in 1990's and I saw an CX crew sprayed the cabin and I thought that it was for Australia only.



The Spirit of AustraliAN - Longreach
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4742 posts, RR: 26
Reply 21, posted (6 years 3 months 1 day 22 hours ago) and read 24845 times:



Quoting FlyboyOz (Reply 20):
Well...I've flown to Australia many times by SQ, NZ, CX, QF and other airlines and I've never never never seen any FAs sprayed the cabin. I thought it was old-fashioned because I flew once on CX from HKG to BNE in 1990's and I saw an CX crew sprayed the cabin and I thought that it was for Australia only.

Ah... Unless rules have changed, or the airline has an option of doing it on the ground. As far as i know, it is a requirement by OZ law to have all aircraft registered outside of OZ to have the cabin fumigated prior to arrival. I have experienced such fumigation on all my flights with SQ and MH, but none on QF.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineNicholaschee From Australia, joined Oct 2005, 661 posts, RR: 0
Reply 22, posted (6 years 3 months 1 day 18 hours ago) and read 24663 times:

Interesting TR. UA's First leaves much to be desired. The meal I had on ANA J looks way better than the options you had in F.

I don't recall the cabin being fumigated the times when I flew into SYD on SQ.


User currently onlineSmi0006 From Australia, joined Jan 2008, 1524 posts, RR: 0
Reply 23, posted (6 years 3 months 1 day 18 hours ago) and read 24642 times:



Quoting FlyboyOz (Reply 20):


Quoting Ryanair!!! (Reply 19):
Whyt didn't the FAs do it in the air prior to arrival? I have not flown a US-OZ route before but all the flights I have taken from Asia have the the cabin sprayed prior to arrival into OZ soil and it is done normally at the start of descend. Although once on an MAS flight, the spray activated the smoke alarm above me and I had it ringing ALL THE WAY TILL TOUCHDOWN AND DISEMBARKATION!

Well...I've flown to Australia many times by SQ, NZ, CX, QF and other airlines and I've never never never seen any FAs sprayed the cabin. I thought it was old-fashioned because I flew once on CX from HKG to BNE in 1990's and I saw an CX crew sprayed the cabin and I thought that it was for Australia only.



Quoting Ryanair!!! (Reply 21):
Ah... Unless rules have changed, or the airline has an option of doing it on the ground. As far as i know, it is a requirement by OZ law to have all aircraft registered outside of OZ to have the cabin fumigated prior to arrival. I have experienced such fumigation on all my flights with SQ and MH, but none on QF.

It depends on the airline, QF and NZ and the above mentioned have a system in place where the cabin is sprayed/coated (sorry can't remember the exact term) every six months (I think it's six months) during maintenance, thus they dont need to spray them on decent into Aus or NZ, every time. All EK aircraft must have this done before arrival into Aus and the only times I've herd that it has had to sprayed on the ground is when the crew have forgotten or some one didn't load the spray cans. I've never herd of AQIS (Australian Quarantine something or other) doing it, they just give the cans to the crew and close the door again, I think this is another example of the poor performance of your crew.


User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 24, posted (6 years 3 months 1 day 14 hours ago) and read 24535 times:



Quoting Ryanair!!! (Reply 19):
Whyt didn't the FAs do it in the air prior to arrival? I have not flown a US-OZ route before but all the flights I have taken from Asia have the the cabin sprayed prior to arrival into OZ soil and it is done normally at the start of descend.

When traveling from DRC (Kinshasa) to J'berg in South Africa, the FA's sprayed once the door was closed (I think). When I flew to OZ (many years ago) was after flight met by Customs/Immigration prior to de-planing.

I don't remember a spray on BA from LHR arriving in JNB.

Dave



Can I have a mojito on this flight?
25 B707forever : Thanks very much. Are upgrade purchases available to anyone who has booked online or just frequent flyers?
26 SQ772 : Which really begs the next question... HOW OLD was that bottle of mineral water????
27 BA319-131 : Great report, brings home more reasons why you should avoid paying to $$ to fly UA F, it's just not upto the job!! - Nice lady, don't you love these f
28 A340600 : Wow, I had no idea that even a US carrier was THAT bad in international F! Of course it had to have cheese, it's American It is truly shocking they us
29 NorthstarBoy : Interesting report, glad to see "197" is still in service and in the new paint no less. One thing i will say in regards to service complaints, from th
30 AFKLMLHLX : Wow, I cannot believe that was UA first. I keep forgetting that the service you got was on first class because I would never know! I have seen many pi
31 Ctbarnes : I generally try to avoid that kind of escalation. If I get someone who behaves that rudely (and I have) my response is to ask to speak to a superviso
32 Triple7man : I am a retired reservations supervisor with AA, and had to deal with this every day. I worked in a reservations office so alll my contacts were by fo
33 Davescj : From a pax perspective, those are also pleasant letters to write! Dave
34 Ctbarnes : A good, professional perspective from someone in the industry. Thanks for your thoughts. Charles, SJ
35 AA737-823 : Unlike many other trip reports on this, you didn't seem to be too biased against United to start with, so that lends your report more credibility. Tha
36 MQTmxguy : Heck, when flying domestic F on AA few months ago my food wasn't on a tray.
37 Av8rDAL : Upgrade to F for 689$, I guess you got what you paid for ... and the F/As were tipped off by the Angry Check-In Lady! Seriously though, I think I'd eq
38 UA772IAD : UA IS certified in the same manner that QF and NZ is. On all of my UA arrivals into SYD or MEL, I've yet to be sprayed. The certificate must have exp
39 Christao17 : Nice report. Too bad that it just confirms that UA's "premium" product doesn't really deserve that adjective.
40 Zone1 : Couldn't you have checked in for both flights in SFO? How much was the deal?
41 FXramper : Sorry for your disappointment. Try AC next time! Best post in this thread. Bleu Cheese crusted fillet is a delicious way to cook the steak. I'm guessi
42 BMIFlyer : Nice report, but pity about some aspects of the service. Lee
43 Smi0006 : On arrival into Mel you wouldn't have been as the aircraft has already landed in Australia in Sydney. Perhaps UA are no longer treating their aircraf
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