Eskzoo From Canada, joined Jan 2008, 61 posts, RR: 0 Posted (7 years 4 months 4 weeks 1 day 17 hours ago) and read 12309 times:
I have been trying to get this one up for a while, the photos finally downloaded... but my memory is kind of fuzzy so it will be more of a play by play based on the photos I can track down...
Trip Report: 3
Date: March 28, 08
Flight: AC 702 - YYZ -> FRA -> PRG
Seat: 6F / 2A
Aircraft: 777 / 319
Load: 95% C ?% Y / 75% C ?% Y
A nice day for a flight, quick online check-in and bag drop at the Elite counter for AC in Toronto's Pearson Terminal 1. I managed to check in all the way to PRG on the web because of the code share on the LH leg.
View from the lounge.
Head on with the 777, didn't catch the reg as I got to the gate during boarding.
Boarding chaos... sorry process...
The main course was beyond terrible. The food on the 1 hour LH segment was better. I wrote AC to tell them that I would have bought a sandwich if I had known that the food would be so terrible. I chose the pasta option. I can't stress how terrible it was...
Gourmet chese? 1x 0.5"x0.5" of Brie and 1x 1"x1" of cheddar... nice gourmet option! I can't believe that they are going to try to pass off the lie flats as "(executive) first" class. Shame!
Notice anyone special by the doors?
Yes, why it is the ground crew, mechanical division! I have a 75 minute connection window for my PRG leg, from which I am going to a funeral with a 2 hour grace period to get there, change and shower.
Not looking good... 30 minutes delayed. Winds look good though, so I'm not sweating.
Neighbour. Maybe I could fly via Brussels or India?
Ahhh so you've decided to delay the flight for an hour because the AVOD is broken... on a new plane... on an overnight flight... smooth move.
Takeoff at last.
Still a little snow on the ground.
Cruise level is reached... time to turn on the AVOD... oh wait it is broke. Well maybe I'll just check...
What? It works? Announcement: "AVOD is working on some seats but we cannot reset it as the computer is telling us that it is off an non-working. If yours works, congratulations, if it freezes, we cannot reset it, sorry." (They were going to offer vouchers...)
Mood lighting... I was surrounded by Germans making fun of Boeing product versus Airbus. They should be making fun of Air Canada.
I keep trying to get this photo into my TRs for FRA. 2 for 2 so far...
From the bus ride...
I arrived late, so I had to wait almost 2 hours for the next LH FRA to PRG flight. Not terrible but not good, there was a CSA flight but it was from a different terminal so I may have not made it. Maybe time for a shower? No luck, Senator Lounge was full and 40 names deep for the shower...
Oh well, nothing some yoghurt can't fix.
Seat pitch on LH C class seat. Not great, not bad.
Quick taxi and takeoff by FRA standards...
One hour flight catering by LH beats AC long haul by a mile. Do you see this Air Canada, do you want me to send you a photo? As always great service on LH.
After wolfing down the food I slept most of the way. I woke up when we touched down.
My favorite Prague buildings... at least on airport grounds.
All in all, AC = good seats, LH = good service. If LH ever gets some good seats, I'll spend the money over there.
I'm due for a CSA YYZ-PRG in June and will be sure to report on that...
Otherwise, some more short haul reports coming for YUL (Air / Rail), LGA and the return for this trip...
AY104 From Canada, joined Nov 2005, 507 posts, RR: 6
Reply 1, posted (7 years 4 months 4 weeks 1 day 14 hours ago) and read 12021 times:
Thanks for the interesting TR.
Although I have not travelled much on AC in First or Business over the past 10 years, all of the TR's and other comments I see and hear about their Executive Class really make it appear mediocre at best.
Your TR brought back memories of a similar trip I made in the late 80s, AC and LH. Routing:
YVR-AC F-YYZ-AC F-FRA-LH F-HEL
The flight from YVR-YYZ was on a 747, YYZ-FRA on one of the most dreadful L1011's I have ever been on. It was a very odd configuration in F, with cavernous ceilings (no overhead in the centre), and a very cramped galley at the front, directly behind the cockpit. In fact, most of the meal preparation appeared to be done on trolleys, on either side of the galleys at the bulkhead exits. It's a long time ago, but I remember the flight being one of the most uncomfortable I had ever been on. I would have been better off in Y. I remember that I had also paid a lot of money for that trip.
When I got to FRA, I used the LH F Class lounge, and boarded a very nice 737 for the flight to HEL. I remember commenting to the purser who was serving me, that of the three flights it took me to get from YVR to HEL, the short LH flight was the best. It appears that little has changed.
On my return, I flew AY from HEL to AMS, then after a few days, KLM to YUL (which was much better service and food than AC) and to Quebec City on AC. The return to Vancouver was Quebec City to YYZ via AC then AC to YVR. My entire ticket was F, and the flight from YYZ to YVR was downgraded to an all-economy 747, so never got F on that flight. That taught me to never again waste money on a full fare F ticket.
It appears little has changed. It appears that AC in Executive Class internationally fails to impress. It's strange, because I actually find their Y service pretty good. Actually, the other odd thing is that the domestic flights I have taken in Y have had better service than international. I won't go into those reasons here.
Anyway, I thought you would be interested in how our observations compared over the years.
The only thing a customer should expect for his/her loyalty is good service
DALCE From Netherlands, joined Feb 2007, 1868 posts, RR: 6
Reply 2, posted (7 years 4 months 4 weeks 1 day 12 hours ago) and read 11911 times:
Quite an interesting report, especially the performance of AC seems of very low quality.
Hopefully it is not the new AC standard!
Thanks for sharing your story, and I'm looking forward to your OK trip!
Eskzoo From Canada, joined Jan 2008, 61 posts, RR: 0
Reply 4, posted (7 years 4 months 4 weeks 1 day ago) and read 11203 times:
Quoting AY104 (Reply 1): It appears little has changed. It appears that AC in Executive Class internationally fails to impress. It's strange, because I actually find their Y service pretty good
I agree, the Y product isn't bad. The C class product is the problem, then again I've had some nice domestic C experiences. I'm in C this weekend for a one-nighter to YVR, I'll be sure to report. I've got the 777 on the way home and an Airbus 319 I think on the way out.
I hate the new plates that the meals are presented on. I think I have some photos in the return TR.
Quoting Apollo13 (Reply 3): Thank you for your report and i do hope that you made it to your arrangement. Its sad when we have to enjoy a flight for certain circumstances
I did make it sort of in time, it was a good celebration given the cause... the change of schedule and my nap in FRA did wonders for my jetlag though...
Mk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 6, posted (7 years 4 months 4 weeks 21 hours ago) and read 10895 times:
I am surprised their IFE was causing problems and the delay. Any reasons as to why their software is malfunctioning?
I have to agree that the food on your 1 hour FRA-PRG flight looks so much better than the menu options you had on the YYZ-FRA leg, wish you had shown the food display from the 1st flight but i guess the food being disguisting like u said, didn't want to show it to us.
Eskzoo From Canada, joined Jan 2008, 61 posts, RR: 0
Reply 7, posted (7 years 4 months 4 weeks 21 hours ago) and read 10852 times:
Quoting Mk777 (Reply 6): I am surprised their IFE was causing problems and the delay. Any reasons as to why their software is malfunctioning?
Yes it seems because there have been so many problems with the Thales IFE, AC has been issuing credits (cash or miles) because of consumer feedback being so negative that the thing never works, regardless of the aircraft. I think I mention in my LGA flight that the IFE wasn't working but the flight crew decided just to go without trying to fix it.
Since they seem to be investing in their "technology" versus their "service" when both fail it is a sign of bad things getting worse.
Quoting Mk777 (Reply 6): I have to agree that the food on your 1 hour FRA-PRG flight looks so much better than the menu options you had on the YYZ-FRA leg, wish you had shown the food display from the 1st flight but i guess the food being disguisting like u said, didn't want to show it to us.
I was so terrible, I also wish I had taken a photo of it... I think I was just trying to eat what I could and sleep as long as possible. Next time (October - same run).
I also have the YYZ-YVR-YYZ this weekend in C so I'll be sure to document it.
Response (Anke du Preez) - 05/06/2008 03:46 PM
Dear Mr. Eskzoo,
Thank you for your email. We appreciate the time you have taken to write to us and are pleased to address your concerns.
We regret the enjoyment of your flight was marred by the quality of your meal and thank you for taking the time to bring this matter to our attention. Your comments have been documented and will be included in reports generated for the internal review of our Catering department. We will do our utmost to avoid a similar situation in the future.
Thank you for choosing Air Canada. We value your support and look forward to welcoming you on board in the near future.
Anke du Preez (Mrs.)
Customer (Eskzoo) - 04/09/2008 02:20 PM
recently on my return flight to PRG via FRA on AC 872 / 877 I experienced beyond terrible food service during the main meals on my flights.
Not only was the quality terrible but the service of the preselected, stale and garnished with old fruit cheese tray didn't help.
The food on my 1 hour FRA to PRG legs was far superior and I've also had better food in coach on other international flights. I was hoping for a change on the return flight but where the main course was somewhat better, the snack was miniature and barely edible.
I urge you to try to get up to some sort of average quality with your food service as I'm going to change my long haul business class purchasing around if this is a sign of things to come!
KrisYYZ From Canada, joined Nov 2004, 1606 posts, RR: 0
Reply 9, posted (7 years 4 months 4 weeks 2 hours ago) and read 10240 times:
I fail to understand why AC isn't doing something about the massive problems they have been having with their new IFE system. I have herd so many stories of AC's new Thales IFE crashing or not working at all. AC better demand compensation and a new IFE from the company.