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DY Or NB Between OSL And CPH? A Comparison  
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Posted (6 years 2 months 4 weeks 12 hours ago) and read 4056 times:

Today (27-MAY-2008) I sampled 2 nordic LCC's: I flew Norwegian (DY) from OSL to CPH returning to OSL on Sterling (NB).


OSL - CPH
Flight: DY 0932 1540-1655h
Aircraft: B737-3M8 LN-KKP "Kirsten Flagstad"

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Photo © Petr Popelar


History of the airframe: http://www.planespotters.net/Production_List/Boeing/737/25040.html
Seat: 23A
Load factor: around 80 %
On-time performance: no significant deviations.
Fare paid: 273 NOK (= 35 EUR / 54 USD)

Booking: Online booking done in March was quick; confirmation mail came within minutes.
Check-in: I checked-in in the morning using one of DY's self-service machine of which about 20 are located at OSL. Processing was quick without problems.
Security check: Having experienced almost nil waiting time at OSL the weekend before, I was surprised to see such long queues, but these moved quite quick (the line I had chosen was fanning out pax into 3 X-ray machines).
At the gate: Past security, the departure gate first was shown as "41", then it was revised to "43", only to be switched back to "41" after 15 minutes. Reason: Both gates were occupied with a/c running a tiny bit late.
Boarding: 2 PSAs (Passenger Service Agents) opened lines to perform the usual checks, which made processing quite quick.
On board (this is were my complaints start): The a/c in use is equipped with leather seats: Nothing wrong about this, but these seats are a bit thick in manufacture, meaning that there is little seat pitch in form of available space for knees. As I am not the smallest guy, I had serious problems to squeeze my legs into the space provide.
Fortunately, the middle seat remained empty, so I was able to sit (still uncomfortable) at an angle.
There were no personal air vents present; reading lights appeared to be out of centre compared to the seat rows, almost as if there now are more seat rows in the a/c than before.
Inflight service: Buy from the cabin staff. Once the trolley had made its round, the cabin crew congregated in the aft and had a (rather loud) chat (all too usual nowadays at some carriers).

Overall impression: Good handling on the ground. Lacking seat comfort in that B733 disqualified DY for potential further consideration of using them for a return visit to Norway (at least as long as these a/c are in the fleet and not updated with better seats). Sorry to say this. I even am re-thinking if I should go on those 3 flights tomorrow (Wednesday) that I booked on DY or if I should write-off those about 150 EUR and go to explore the city of Oslo in more depth.


CPH - OSL
Flight: NB 0678 1915-2025h
Aircraft: B737-8BK OY-SEM
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Photo © Luigi Maccio - SpotIT


History of the airframe: http://www.planespotters.net/Production_List/Boeing/737/33019.html
Seat: 03F
Load Factor: around 25 %
On-time performance: 30 min delay in push-back, 15 min delay in arrival.
Fare paid: 384 DKK (= 51 EUR / 80 USD)

Booking: Online booking done in March involved some more steps, IIRC. A proposed confirmation eMail never reached me (as I am a bidden child in this respect, I print any displayed confirmation into a PDF-file, but only after having scribbled down the confirmation number, should the computer crash during the PDF-generation).
Check-in: I used one of many generic self-services machines that are serving many airlines at CPH's Terminal 2. Processing was quick without problems.
Security check: I cheated a bit, as I had 2 hours to kill and I took the bus to Terminal 1 (for domestic departures) where I was at that time the only pax going through security. (Security check at T2 was busy, but without notable queues either).
At the gate: Gate assignment was given only about 40 minutes before scheduled departure. Gate was B10. The boarding time stated in the BP was 1850h. Around that time the gate area filled a bit and a NB-a/c had arrived at the gate earlier. Pax deplaned, luggage for the flight to CPH was loaded, the a/c was refuelled.
No PSA was present. Departure time was reached. No sign of PSA. Telephone kept ringing for minutes, but barring a PSA nobody answered. Tractor for pushback was attached to the a/c. No PSA. Pax still waiting silently.
Around 1930h: Screeching tyres ! 2 PSAs have arrived on an golf cart and start to power up all the equipment to handle boarding. Words in Danish were exchanged between PSA and pax but (apparently) not angry ones. Boarding was conducted quick faciliated by the fact that the load factor was only around 25 %. Push-back at 1945h.
After departure, the captain extended his apologies for the delay which was caused by the ground staff.
Seating comfort was much better than at that DY-plane, even though NB maxes out at 189 pax in that -800 (which is the norm among european LCCs).
Inflight service: Sitting in row 3 the smell of heated Panini (a small baguette with cheese and salami / ... ) kept creeping into my nose. Disregarding my current attempts to loose some weight, I bought one at the price of 6 EUR. It was delicious. The can of Coke Zero was sold at 3 EUR.

Overall impression: Minus points in not sending confirmation eMail and those PSA-related problems. Adequately good seat comfort, attentive cabin crew, good selection & quality of food to buy.


Side note: I had flown from CPH to OSL a few days earlier on SK A321 OY-KBE, which offered less space for my legs than that NB B738. Also that SK-cabin crew was not up to the NB-standard. (Other SK cabin crews I experienced on inner-Norway flights receive a considerably better review from me).

Ranking:
Even though the NB-flight was about 50% more expensive than the DY-flight (on a relatively low base), I consider that extra money well invested.
1. NB
2. DY
(no ranking SK, as this was a continuation flight, so I cannot factor in the fare for the CPH - OSL sector alone. Judging by the remaining factors, I would position SK between NB and DY.)

Note: This ranking is based on very limited (numbers of) experience !

All comments are welcome !
-HT


Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
11 replies: All unread, jump to last
 
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 1, posted (6 years 2 months 3 weeks 6 days 13 hours ago) and read 3802 times:



Quoting HT (Thread starter):
I even am re-thinking if I should go on those 3 flights tomorrow (Wednesday) that I booked on DY or if I should write-off those about 150 EUR and go to explore the city of Oslo in more depth.

Update: I did not give DY the chance to correct its image, as I went to 3 museums and one park in Oslo today & made good use of the urban rail transport system ...
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8527 posts, RR: 54
Reply 2, posted (6 years 2 months 3 weeks 1 day 22 hours ago) and read 3545 times:
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Hi HT,

Thanks for the report, was quite interesting to me as I have not flown either carrier & reports on these two are few and far.

Your observations are interesting, though I think DY will always find passengers who are willing to live with reduce comfort if it means they will save some money.
Regards

Mark



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User currently offlineSomeone83 From Norway, joined Sep 2006, 3365 posts, RR: 3
Reply 3, posted (6 years 2 months 3 weeks 1 day 18 hours ago) and read 3475 times:

Thanks, nice report.

Very bad loads on the NB flight!


User currently offlineWhisperjet From Germany, joined Nov 2007, 566 posts, RR: 8
Reply 4, posted (6 years 2 months 3 weeks 1 day 18 hours ago) and read 3469 times:
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Hi,

interesting comparison, thansk alot for posting.

Although I have never flown NB my experiences with them are mixed. When they started operations from Dortmund to Oslo, Copenhagen and Stockholm last year they had a special promotion and they gave out some tickets for free. Unfortunately the flights were cancelled and after some calls I finally convinced them to rebook on SAS.

I have the feeling that many of their flights have rather light loads. I know that there were some DTM-CPH flights with 24/189 and even less.

I will try SAS, SAS Norway, Norwegian.no and Norwegian.se in June and July and I'm really curious. But from what you wrote I don't think I can expect too much  Wink

Stefan



Nobody is perfect - not even a perfect fool.
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 5, posted (6 years 2 months 3 weeks 1 day 13 hours ago) and read 3428 times:



Quoting BA319-131 (Reply 2):
Your observations are interesting, though I think DY will always find passengers who are willing to live with reduce comfort if it means they will save some money.

When I arrived at KRS last Thursday inbound on SK from OSL, 2 promotion-ladies of DY were trying to give candies to the SK-pax. Telling from my observations they were not too successful.
Side note: DY is starting to fly between KRS and OSL very soon; DY-Check-in kiosks were already present at KRS.

Surely, the presence of DY has led to a decline in fares, so I do not condemn DY in total.

Quoting Whisperjet (Reply 4):
I will try SAS, SAS Norway, Norwegian.no and Norwegian.se in June and July and I'm really curious. But from what you wrote I don't think I can expect too much  

Hopefully you will be positively surprised ?!
My flights with SAS Norway have been quite notably more pleasant than those with SAS Denmark. This is true for flights on B734, B736 and B738 (some of these a/c were ex-Braathens).
Regarding DY: Maybe their B738's are more convenient to fly in (still I won't fly with them all the way to DXB) ... And if one needs less space than me, one might even find their B733's okay.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently onlineCXfirst From Norway, joined Jan 2007, 3057 posts, RR: 1
Reply 6, posted (6 years 2 months 2 weeks 5 days ago) and read 3317 times:

From My experience, DY have been better than SK and NB.

DY are also getting new planes, so hopefully seat comfort increases, and their will now be IFE, with overhead monitors.

-CXfirst



From Norway, live in Australia
User currently offlineLarshjort From Denmark, joined Dec 2007, 1445 posts, RR: 0
Reply 7, posted (6 years 2 months 2 weeks 4 days 9 hours ago) and read 3219 times:

I'm going to London on NB in july. And I'm thinking of taking a weekend in Oslo or Bergen in August on NB, to try out the food you can preorder, looking at their website I'm looking forward to it  Smile

/Lars



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User currently offlineDYflyer From Norway, joined May 2006, 676 posts, RR: 14
Reply 8, posted (6 years 2 months 2 weeks 2 days 15 hours ago) and read 3133 times:

A shame you had a bad experience on DY HT. Unfortunately a few of the planes still have the interior from previous operators. The ones that have had new interior fitted are OK. I doubt the rest of the planes will have new interior fitted, as i guess some of the 733s will start to go back to the lessor when the leasing expire now that new 738s are under way.

As for the the crew, i guess you had the wrong crew at the wrong time. My experience is that the DY crew are well above average friendly and professional. It has been occasions when i have had problem getting of the plane because the F/As or pilots has been "chatty"  Smile.

As for NB, i think they are OK. However you should be happy that you got a 738. The 737s are VERY cramped, and can probably compete well with LN-KKP about having the least leg-room. I also found the F/As to be to much sales-persons, trying to sell the seats with extra leg-room, lottery-tickets etc.



Life is like a book. If you don't travel, you only read one page.
User currently offlineDavidkunzVIE From Austria, joined Mar 2007, 431 posts, RR: 4
Reply 9, posted (6 years 2 months 2 weeks 1 day 22 hours ago) and read 3084 times:



Quoting HT (Thread starter):
Lacking seat comfort in that B733 disqualified DY for potential further consideration of using them for a return visit to Norway (at least as long as these a/c are in the fleet and not updated with better seats).

C'mon - you were flying from OSL to CPH, not to AYT or TLV.



DH3 DH4 CR1 CR2 CR7 CR9 F70 732 733 734 73G 738 752 762 763 772 742 743 319 320 321 333 343
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 10, posted (6 years 2 months 2 weeks 1 day 13 hours ago) and read 3029 times:

Thanks for the replies.

Quoting CXfirst (Reply 6):
From My experience, DY have been better than SK and NB.

I am not putting anybody's contrary experience into question. And like I said, my experience with DY and NB is limited.
And as neither DY nor NB serve my homebase (HAJ), I will not get into position to use them again too soon (I do not like to drive 2+ hours to another airport, as I have a rather well served airport only 30 minutes drive away. And the convenience to fly out of HAJ is a factor that counterbalances even a big chunk in fare difference.

Quoting Larshjort (Reply 7):
And I'm thinking of taking a weekend in Oslo or Bergen in August

I found Oslo to be a very interesting city which can be explored pretty well on foot.
Bergen was recommended by a collegue to me only earlier today who visited the city while serving in the German marine.

Quoting DYflyer (Reply 8):
Unfortunately a few of the planes still have the interior from previous operators. The ones that have had new interior fitted are OK.

Thanks for the info, Rune.
And have a lot of fun in Kiev. Familiy business on that weekend terminally is keeping me away from joining the meeting in the city itself. I even had a hotel reserved for a while, but this I had to cancel a feew days ago; flights were to be award flights on LH.
Like I said, my negative perspective of DY is purely based on the lacking space available for my long legs. Once those a/c are either refitted or retruned to the lessors, I might give DY a try again.

Quoting DYflyer (Reply 8):
As for NB, i think they are OK. However you should be happy that you got a 738. The 737s are VERY cramped, and can probably compete well with LN-KKP about having the least leg-room.

Good to know.

Quoting DavidkunzVIE (Reply 9):
C'mon - you were flying from OSL to CPH, not to AYT or TLV.

Indeed, but due to my body I get problems with any LCC and charter carrier for flights over 3 hours if theymax out the number of seats in their planes while at the same time they do not use those seats that give you a few more centimetres of legroom. And while this was a short flight, I would not want to fly in that a/c from MUC to OSL (or longer sectors), especially if fully booked.
Going slightly off topic, but my last longhaul flight in Y was 5 years ago. Since then it is "Either I can afford Business Class (pay for it or upgrade with miles) or stay home." as I figured that a quite inconvenient flight home can ruin the whole positive experience gathered during the remainder of the stay away from home. Might be a odd decision, but I have taken that one for my person.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineDYflyer From Norway, joined May 2006, 676 posts, RR: 14
Reply 11, posted (6 years 2 months 2 weeks 22 hours ago) and read 2983 times:



Quoting HT (Reply 10):
I found Oslo to be a very interesting city which can be explored pretty well on foot.
Bergen was recommended by a collegue to me only earlier today who visited the city while serving in the German marine.

Most Norwegian cities can be explored well by foot. We don't exactly have the largest cities in the world  Smile. As for Bergen, i must agree with your colleague. It's a great city, well worth visiting.

Quoting HT (Reply 10):
Thanks for the info, Rune.
And have a lot of fun in Kiev. Familiy business on that weekend terminally is keeping me away from joining the meeting in the city itself. I even had a hotel reserved for a while, but this I had to cancel a feew days ago; flights were to be award flights on LH.

A shame you can't come. It will be a great trip. Guess there is always another meet.



Life is like a book. If you don't travel, you only read one page.
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