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JAL First Class: SIN-NRT (w/pics)  
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Posted (6 years 2 weeks 5 days 16 hours ago) and read 27403 times:

Route: Singapore-Changi - Tokyo-Narita Int.
Airline: Japan Airlines
Flight Number: JL710
Aircraft: Boeing 747-446
Registration: JA8081
Seat: 02K (First Class)
Distance: 3324 miles
Duration: 6hrs 15mins



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Photo © Peter de Jong
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Photo © Jerry Pang



So we pick the story up from where we left off, or touched down to be more precise, Changi Airport following our arrival from Bangkok on Cathay Pacific. Although we'd been able to check our bags right through to Tokyo we hadn't received our boarding passes. We had pulled up close to the Cathay Pacific lounge and I wasn't sure whether I'd have been able to get my boarding passes printed there instead. I wasn't and was directed to the transfer desk just a few steps away. There we were told that they couldn't print our boarding passes for another four hours as check-in opens 4hrs before our 10.35pm flight. We were handed invitations to the SATS Premier lounge which we could use.

It seemed our best option was to go to the British Airways/Qantas lounge and see if they could help us out by at least giving us a place to wait for a few hours. We arrived there and were told not a problem at all. They couldn't print our boarding passes but JAL do use the lounge there so we more than happy to let us in.

It was a rather nice facility; little waterfalls and flowers scattered around the place. It was also very quiet at this time of the afternoon so we got ourselves a couple of Tiger beers and fired up the internet to catch up on uploading photos of our travels, emails, reading the news etc. My wife meanwhile, partook in a little shopping  Wink

http://img75.imageshack.us/img75/4363/dsc06158mv8.jpg
http://img75.imageshack.us/img75/5808/dsc06160gr5.jpg
http://img524.imageshack.us/img524/95/dsc06161qt5.jpg
The BA & Qantas First lounge at Changi

Being buried in the laptop with my headphones on listening to music I didn't realise how quickly the lounge filled up. I guess it was about the time when flights from the west arrive heading east and vice versa. Waiters also appeared with plates of food and nibbles; a small selection were out so one could help one's self but this worked too.

http://img75.imageshack.us/img75/810/dsc06157uv9.jpg
Nibbles and drinks

With security beckoning before our onward flight it seemed our nice bottle of wine given to us on our last flight would go to waste. Alas, no! My wife initially was going to put it out with the other reds the lounge had on offer but I said that I'd rather have it myself. Not travelling with a corkscrew I asked one of the roaming waiters if they were able to open it up, they seemed happy to and returned to our table a few minutes later with a couple of glasses. They seemed quite excited about the bottle! 'This one's pretty good, we don't serve ones quite like this here!' said one of the two who brought it out.

It sat on our table, us filling our glasses with them every now and then. As the lounge became more and more full our table surrounded by four chairs became fully occupied. One of the men took a liking to our bottle and was about to pour himself a glass when we put him straight. My sense of generosity failing at this stage  Wink He seemed very apologetic and gave the impression he thought we were alcoholics that couldn't be bothered to walk the twenty feet to the bar when we wanted a top up  biggrin 

At around 7.30pm I made the five minute walk down to the transfer desk, which had an empty premium line. Quite handy as it allowed me to skip past a line of about fifty people!  Smile

As one might expect in a Qantas lounge there were a lot of Australians about  Wink Some more respectful (for want of a better word) than others; one in particular was a mother in her forties with a young child who was a complete tearaway, just shouting and screaming the whole effin' time! What annoyed me most was the mother did NOTHING to try and calm him down. This was compounded by a younger family with their daughter of a similar age who now wanted to play with this other boy. Playing as in running around the lounge screaming at the top of their lungs. This could all be heard above the latest Paul van Dyk mix I'd got my hands on that was being played at near nightclub decibel levels through my earphones. A quick look around the lounge at some of the more 'excited' moments you could see other people staring at the families in question with looks that could kill! What made this worse was the Melbourne flight both families were on was heavily delayed and so they were around much longer than they should have been, this also helped keep the lounge much more busy. Surprisingly a PA was made to the whole lounge explaining the thrust reverser issue in quite some detail to the passengers. Probably more than some would like, 'It's ok to fly with one broken but with two we can't' was mentioned at one point!  biggrin 

After a few more hours of munching on nibbles and sorbets of various kinds I went to brush my teeth at 9.55pm, just in time for us to head down to the gate for our flight. With only 6hrs in the air it was key for me to do as much as I could on the ground.

One of the worst things about Changi Airport are the people who operate the departure boards (if there are such people!) and want to get everyone to the gate as early as possible. Our flight was no exception and showed gate closing around thirty minutes before departure! Nevertheless it still worries you into rushing to the gate only to find a small line for security.  Smile The line was handled very quickly and then it was straight onto the aircraft down the Business/First jetbridge to door 1L.

JAL are a bit like Singapore Airlines in that their First Class seat is one of several variations and unless you know what you are doing you could end up on something much worse than you first thought. Alas, I knew this flight would be operated with old school seating. 6 pairs of seats, three on either side with no centre seats and enough room in the middle to play a game of basketball. With this First Class seat I was glad I wasn't a solo traveller!

The service didn't start out too great, we were all but ignored for several minutes as the crew seemed to be tending to the needs of a Japanese man in row 1 who I nicknamed 'Mr Mollycoddle'. We had seen him in the BA/Qantas lounge before the flight being escorted in and out by a couple of JAL staff and I overheard him saying to someone he commutes between Singapore and Japan on a weekly basis. Our first interaction with a crew member involves us being offered newspapers. Following a decline I asked if it was possible to get a sleeper suit which were delivered right away and so headed to the bathroom to get myself ready for the night. The pyjamas were perhaps the most weird pyjama design ever conceived; button up with short wide sleeves in blue and white. The best description I could come up with was Japanese nautical peasant...with brown slippers. My wife and I emerged from the bathroom at the same time and almost burst out laughing.

Our clothes were hung on the way back to the bathroom and we settled into our seats. Despite looking like something from the 1980s they were rather comfortable although could have done with a little more width. Pre-pushback duties were completed including handing out of QC2 headphones and bottles of water. Then at 10.40pm we jerked back from gate 46 although Mr Mollycoddle felt the need to get up and visit the bathroom as we were taxiing from the gate towards the runway!

The taxi to runway 20C was rather short but quite entertaining as we had the nosewheel camera view being displayed on the screen in front of row 1. At this time we were informed of predicted turbulence during times of the flight and they were very specific, 'around three and half hours' etc. Never heard that before on a flight.

With the 180 degree view of our taxi thanks to windows on both sides and nosewheel camera we were able to enjoy the takeoff and departure from Changi. However, as we faced up into the night sky a problem with the camera lens made it look like the flying through stars MS Windows screensaver!

Despite a steep climb and several turns it was only five minutues before the seatbelt sign was switched off and the noisy electric motors in ten seats were simultaneously fired up, alas Mr Mollycoddle already had his seat in full recline on takeoff! (The twelfth seat was vacant  Wink )

Despite this being a short flight we were without the usual accouterments one would expect on an overnight; no pillows, no amenity kits, no blankets.  thumbsdown  Instead of wasting time on these things I put the seat into full recline and tried to sleep but the lack of pillow wasn't helping so I meekly put the seat up a little and waited for one of the flight attendants to make a pass. Our first interaction was a couple of minutes later as we were greeted by a tray of vintage champagne. We asked if it was possible to get some pillows, blankets, eyemasks etc and it was as if a light went off in her head that we wanted to sleep and not partake in the meal service,..if there even was one, we didn't get any menus. With sleeping gear delivered the next thing I remember was waking up around forty five minutes from Narita...

I fetch my washbags from my carry-on trying not to wake the half of the cabin that were still asleep and then headed to the toilet to freshen up and change back into my regular clothes. As I return to my seat I see my wife is enjoying a Japanese breakfast, I'm not hungry enough to request food specifically but when offered by our smiling and happy flight attendant I oblige. Her 'boss' came back soon after dangling a copy of the menu in front of me asking which options I'd like. In an attempt to work fast with little time remaining I look straight at the familiar western options but am cut off about five seconds into my perusal saying, in a rather stern manner, I need to order now or it'll be too late! I choose a yoghurt with omelette and sausage and this is brought to me very quickly...sans yoghurt. Not wanting to kick up a fuss I let it go devouring it very quickly but managing to spill some nasty tomato sauce all over my shirt in the process.  Sad

http://img75.imageshack.us/img75/5293/dsc06163oc1.jpg
Western breakfast setup

We descend fairly quickly over the sea as I rush to fill out immigration forms, during this time the slightly rude flight attendant comes over and thanks us for flying JAL before making a beeline for Mr Mollycoddle to do some last minute brown nosing. The view of our landing on runway 34L through the nosewheel camera was a nice way to end a flight that was otherwise well below par.

Immigration was very quick and bags, in priority order were delivered as rapidly, then it was through customs and downstairs to tackle the early morning Narita Express 'Lite' into town.

Verdict: The lounge JAL use at SIN is decent enough, nice decor and nibbles selection (including sorbets) but other than that this flight was a real letdown. OK, so the seats aren't as bad functionally as they are aesthetically. They are flat, they are comfortable and for those used to international First Class on world class airlines it was a novelty to have a window seat and a seatmate!  Wink

In my opinion short overnights like this one should be set up right from boarding to allow those to sleep as soon as the sealtbelt signs goes out. This means amenity kits, blankets, pillows and pyjamas should be ready from the second the first passenger boards. Perhaps even handing out breakfast menus so that once a passenger wakes their breakfast can be prepared without delay.

On other notes the service was a little sloppy, in addition to the general neglect in favour of Mr Mollycoddle, my wife for example was given her breakfast without chopsticks which took another five minutes to rustle up!

Overall it wasn't the experience I was expecting, and was left hoping that our daytime NRT-SIN flight would give the airline a chance to redeem themselves.


"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
15 replies: All unread, jump to last
 
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 1, posted (6 years 2 weeks 5 days 16 hours ago) and read 27281 times:

Nice report again. JAL is on my to-do-list for January too. Did you per chance make any pictures of the cabin? I am curious to the old style first, since I will no doubt be flying that too (SGN-NRT and NRT-DPS).

I will be sure to keep a set of them PJs...  Smile

Is your trip finished and are you now posting all TRs or are you still on the move?



Wherever you go, there you are!
User currently offlineGlobetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 2, posted (6 years 2 weeks 5 days 15 hours ago) and read 27217 times:

I have been following your extravagant journeys for a while now and I really enjoy reading your reports. I hope to see some more in the near future.

Just out of curiosity: Do you ever fly any other class than First? Hehehe... Or are all of these trips business related. Your profile says that you graduated in 2005, so you must have done very well for yourself...

Nonetheless, keep the reports coming. They are always a pleasure.

Globetraveller


User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 3, posted (6 years 2 weeks 5 days 15 hours ago) and read 27168 times:

As always, a terrific TR! I hope you keep posting!

Dave



Can I have a mojito on this flight?
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 4, posted (6 years 2 weeks 5 days 15 hours ago) and read 27102 times:

Thanks for the comments.  Smile

Quoting Henkybaby (Reply 1):
Did you per chance make any pictures of the cabin? I am curious to the old style first, since I will no doubt be flying that too (SGN-NRT and NRT-DPS).

I have a report from NRT-SIN in the works that has a picture of the seats and a cabin shot (from the back). Despite the flurry of TR postings I'm pretty busy at the moment, so am not sure when that'll be up.

Quoting Globetraveller (Reply 2):
Just out of curiosity: Do you ever fly any other class than First? Hehehe... Or are all of these trips business related.

All leisure travel  Smile I had my first business trip last month and was looking forward to having someone else pay for me to earn some frequent flyer miles...until they put the group of us on a corporate jet!

As for the class of travel, most of my longhaul and intra European flights are in Business. Within North America it is usually about a 70/30 split in favour of F depending upon the price/product/length of sectors etc. Travelling First longhaul is usually a bit of a treat...though it is easy to get rather blase about it!



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineHenkybaby From Netherlands, joined May 2008, 593 posts, RR: 4
Reply 5, posted (6 years 2 weeks 5 days 15 hours ago) and read 27070 times:



Quoting Fbgdavidson (Reply 4):
All leisure travel I had my first business trip last month and was looking forward to having someone else pay for me to earn some frequent flyer miles...

Considering your occupation (asset management) paying for them should be no problem. I am more surprised you have the time for all these trips... Big grin

Friend of mine does the same and still has to break the 80hr a week barrier.

Less than 80hrs a week, that is...



Wherever you go, there you are!
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 6, posted (6 years 2 weeks 5 days 14 hours ago) and read 26980 times:



Quoting Henkybaby (Reply 5):
Considering your occupation (asset management) paying for them should be no problem. I am more surprised you have the time for all these trips... 

That's out of date...I currently have no occupation, well other than writing trip reports.  biggrin  That should keep me pretty busy at the moment.

Although my company dealt in that line of work I didn't exactly and so wasn't part of the 80hr/week brigade. I pretty much made up own hours. I'm almost beginning to wonder why I quit  Wink



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3406 posts, RR: 17
Reply 7, posted (6 years 2 weeks 5 days 13 hours ago) and read 26705 times:
Support Airliners.net - become a First Class Member!

As usual great report.From all what i read seems ANA services are much better than JAL.

Quoting Fbgdavidson (Thread starter):
Mr Mollycoddle

I have a very funny story with another similar character on NH
Few years ago i was flying NH IAD-NRT-SIN-NRT-IAD On the very first leg i was in 4A in F it was a smoking seat at the time with the seat next to me empty.Seats 3A and C were occupied with Mr.& Mrs Mollycoddle the bows were much lower 2 F/A attending to them on boarding etc... Well after take off Mrs Mollycoddle derided to take a smoke she moved in the seat next to me,she was very nice and polite as all Japanese women are.Smoke finished she moved back to her seat.At that time i took the TV up to watch a movie but it was not working so i decided to use the one in the next seat and i informed the F/A about it.Next thing all hell broke up.Mr.Mollycoddle on his way to the bathroom saw we watching the TV of the seat his wife was sitting in.Wow,Lead F/A was called the pilot was called he was shouting at both of them,enraged like crazy,lucky him he never spoke a word my way.I was asked very nicely if i wanted to move my seat to the single middle empty seat.I wanted to refuse but seeing the embarrassment on the F/A faces i decided to move.At NRT after we were at the gate Mr. Mollycoddle got a firm shove in his back while trying to retrieve his belonging from the overhead pin.I can assure you it was very accidental.  Wink
One thing i would like to add About NH.On my next 3 legs and as soon as i boarded the plane,i was informed that they made sure that my TV was working.Great service NH.



I am against any terrorist acts committed under the name of Islam
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8466 posts, RR: 55
Reply 8, posted (6 years 2 weeks 5 days 11 hours ago) and read 26439 times:
Support Airliners.net - become a First Class Member!

Great report, thanks.

JL TR's are quite short on th ground so this makes a nice change, however I'm not all that impressed, however this is just 1 flight, let's see what your next flight is like.

Quoting Fbgdavidson (Thread starter):
They seemed quite excited about the bottle! 'This one's pretty good, we don't serve ones quite like this here!' said one of the two who brought it out.

- nice, shows CX have decent wine!

Quoting Fbgdavidson (Thread starter):
One of the men took a liking to our bottle and was about to pour himself a glass when we put him straight. My sense of generosity failing at this stage He seemed very apologetic and gave the impression he thought we were alcoholics that couldn't be bothered to walk the twenty feet to the bar when we wanted a top up

- So funny, really laughed out loud reading this  Smile

Quoting Fbgdavidson (Thread starter):
With sleeping gear delivered the next thing I remember was waking up around forty five minutes from Narita...

- Think it was all that red wine  Wink

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4742 posts, RR: 26
Reply 9, posted (6 years 2 weeks 4 days 23 hours ago) and read 25575 times:

Nevermind Mr Mollycoddle... But even without him, I think the service levels would remian similar. I am used to awesome service on Asian carriers and I thought I would be experiencing the same when I flew JAL. Alas, that was not to be... I was largely ignored and it was obvious the Japanese passeners were getting the service, and not the others. Their service mentality is simply Japanese-oriented, announcements in flowery Japanese, but curtly-short English. HORDES of Japanese magazines, but English ones are confined to Times and Newsweek. Even their SKYWARDS inflight magazine has a 3/4 content in Japanese and a measley thin English section. I flew a total of 4 sectors with them on this trip and suffice to say, they were consistent.

During mealtimes, I would be spoken to in Japanese, even though it was pretty obvious I wasn't one. Japanese, japanese, japanese... and more japanese! I was ready to get out of the plane after we landed.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineEXAAUADL From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 2 weeks 4 days 16 hours ago) and read 24963 times:

for F class on a 3000 miles flight breakfast isnt terrible good

User currently offlineMaxisno1 From New Zealand, joined exactly 7 years ago today! , 213 posts, RR: 0
Reply 11, posted (6 years 2 weeks 3 days 18 hours ago) and read 24101 times:

Another wonderful trip report! Sad to hear this flight was a let down, sadly you do come across one from time-to-time. Hope to see more trip reports in the future!

Max


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 12, posted (6 years 1 week 2 days 2 hours ago) and read 23177 times:



Quoting SOBHI51 (Reply 7):
I have a very funny story with another similar character on NH

Wow, not had anything quite like that before! Sometimes people just get a little het up!

Quoting Ryanair!!! (Reply 9):
Alas, that was not to be... I was largely ignored and it was obvious the Japanese passeners were getting the service, and not the others. Their service mentality is simply Japanese-oriented, announcements in flowery Japanese, but curtly-short English.

I had read some concerns about JAL's treatment to gaijin passengers. On this flight it just seemed as though the service was aimed at keeping Mr Mollycoddle happy at the expense of everyone else. There were a number of other Japanese passengers in the cabin who appeared to be equally left out of the fun  Wink

Have a read of my NRT-SIN report if you wish, the service was quite the opposite! I felt we were treated better than the other Japanese passengers onboard! The only problems on our return flight seemed to occur when the language barrier cropped up which was only occassionally and when I used slang without thinking. i.e. bubbly for champagne etc.

Quoting Maxisno1 (Reply 11):
Hope to see more trip reports in the future!

There are a few out there.... Wink



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently onlineCarfield From United States of America, joined Dec 2003, 1881 posts, RR: 9
Reply 13, posted (6 years 1 week 1 day 22 hours ago) and read 23058 times:

Thanks for a wonderful series of reports!

I have to agree with you regarding the services of JAL First Class. My mom and I flew JL 61 from LAX to NRT up front and there was a VIP passenger at 1K. The F/As all seemed to be pre-occupied with him and considered JL did not pass out pre-takeoff beverages due to some internal regulations, the F/As really did not attend to you until asked. I had to ask for PJ and all the other stuff later during the flight.

JAL First Class is really a decent product, but the F/As' lack of English verbal skills become issues at points, and most importantly, the service is very inconsistent, and even during the flight itself. Some of the service procedures seem to be counter-productive, and despite the F/As are more than happy to accommodate all your needs, you have to request things and F/As are not too comfortable asking you if you need something to eat, unless you are a VIP passenger. I feel that the presence of a VIP passenger tends to make the F/As very nervous and neglecting the rest of the cabin, who also pay for this flight in one way or not.

About amenity kits, they are always passed out after the main meal service. Very strange! Wine List is always first passed out after the champagne round after takeoff (note that the champagne after takeoff is Moet Chandon - not on the menu...), and then the menus after the beverage round with canape.

JL also offers a blue cardigan too in first class.

But to give JL credits, the food is nice and nobody say a word when I pack my PJ, unlike ANA.

Thanks,
Carfield


User currently offlineCaleb1 From United States of America, joined Nov 2008, 352 posts, RR: 3
Reply 14, posted (5 years 5 months 3 weeks 4 days 5 hours ago) and read 18195 times:
Support Airliners.net - become a First Class Member!

It would have been nice to have had more pictures of the inflight experience.

User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3697 posts, RR: 28
Reply 15, posted (5 years 5 months 3 weeks 4 days 5 hours ago) and read 18133 times:



Quoting Caleb1 (Reply 14):
It would have been nice to have had more pictures of the inflight experience.

Apologies, it was an overnight flight that left in the hours of darkness. I slept as soon as the plane got in the air and there wasn't really anything that I experienced but didn't photograph!

Hopefully the report of the return sector[/url] delivers in terms of inflight photos...
http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/128701/



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
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