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Virgin Blue Premium Economy Vs Blue Zone (PER-SYD)  
User currently offlineStevePER From Australia, joined May 2004, 74 posts, RR: 0
Posted (6 years 2 months 6 days 19 hours ago) and read 16621 times:

Virgin Blue introduced Premium Economy in late 2007 and are apparently struggling to fill seats with paying customers, so they've recently been offering free upgrades to Velocity Silver and Gold members. A few weeks ago they sent me an email offering me an upgrade when a Flexible or Corporate Plus fare is purchased. So I was very pleased when this work trip was scheduled and the flight I needed to be on had only flexible fares available. After the flight was booked I filled in a form on the Virgin Blue website and the next day received a confirmation email that my upgrade had been approved. Excellent!

Virgin Blue's Premium Economy offers these features:

  • At least 34" seat pitch in 2-2 configuration
  • Priority check-in
  • Complimentary access to The Lounge
  • Extra baggage allowance (32kg)

Our work flights are normally booked into "Blue Zone", which gives a guaranteed exit-row seat (39" pitch), without the other extra features. Let's compare...


Tuesday July 8, 2008
Virgin Blue DJ424
Perth (PER/YPPH) - Sydney (Kingsford Smith) (SYD/YSSY)

Scheduled: 06:00 / 12:00 (4h00)
Actual: 06:05 / 12:20
Aircraft: Boeing 737-7BX VH-VBR Mackay Maiden
Seat: 2D (Premium Economy)

I checked in online on Monday afternoon - despite seventeen previous flights with Virgin Blue, I think this is the first time I've been able to check-in online (I'm usually in Blue Zone exit row seating where online check-in is not allowed). The process was nice and smooth but I wasn't able to change my assigned seat from 1D. Row 1 has more legroom than the other rows, but isn't great for using a laptop.

So on Tuesday morning I was up really early for my flight. I took a cab to the airport and after the very short trip arrived at 05:05. There was a lot of traffic around, but inside the terminal the Virgin Blue queues were short and I wasn't waiting more than a couple of minutes to drop off my bag. I asked to move back to row 2 and this was no problem, so I was assigned 2D.

The queues at security were pretty short with two machines operating. On the other side I was given the random explosives residue test that I seem to get every time I fly. Upstairs the departure area was pretty busy, with two Virgin Blue flights plus several Skywest flights (Broome, Kununurra, Albany, and several mine sites), an Ozjet flight to Derby, and a couple of Alliance flights to more mine sites. Virgin Blue still haven't opened a lounge in Perth so I just sat and watched the activity on the tarmac.

Ozjet Boeing 737-200 going to Derby
Ozjet Boeing 737-200

Skywest F100 and our Virgin Blue Boeing 737-700
http://www.harshbutfair.org/linked/airliners.net/DJPremiumY/02_Skywest.jpg

Once we boarded it was apparent that while this was a busy flight (at least 90% load), Premium Economy was very empty with only two of the 12 seats occupied. The seats are in a 2-2 configuration, with a small table between the seats. The table can be folded back (the guy in front of me took advantage of this to lie down after having a couple of early morning vodkas). The fold-back table also allows the seats to be converted into the regular 3-3 configuration where required. The seats were slightly wider than normal - I'm not a big beefcake or anything but I've sat in 2D before and found it uncomfortably narrow.

On the back of the seat is the screen for Live2Air, Virgin Blue's inflight entertainment system which features 24 channels of live Foxtel ($9.90) plus three pay-per-view movie channels ($9.90 per movie). The screens in Premium Economy are the same size as in every other seat.

Premium Economy seats
http://www.harshbutfair.org/linked/airliners.net/DJPremiumY/03_PremiumSeats.jpg

Live2Air screen
http://www.harshbutfair.org/linked/airliners.net/DJPremiumY/04_Screen.jpg

Apart from the seat, the flight itself was very normal. The only difference in the service was that the flight attendants used my name when trying to sell me things, and they would have taken my things down from the overhead bin if I'd put anything up there. I bought the hot breakfast for $8.50 and while it looks unattractive, it was nice and tasty.

Unattractive but tasty hot breakfast
http://www.harshbutfair.org/linked/airliners.net/DJPremiumY/05_Breakfast.jpg

I spent most of the flight using my laptop - initially to do work and then later to watch movies. The extra space in Premium Economy allows for comfortable laptop usage. We arrived about 20 minutes late into Sydney and after a short wait for bags I was in a cab on the way to my hotel in Kings Cross and a week of work.


Friday July 11, 2008
Virgin Blue DJ431
Sydney (Kingsford Smith) (SYD/YSSY) - Perth (PER/YPPH)

Scheduled: 17:30 / 20:45 (5h15)
Actual: 17:35 / 20:44
Aircraft: Boeing 737-82R VH-VOV Alluring Alice
Seat: 15D (Blue Zone exit row)

Arriving at the airport at about 16:10 it was extremely busy outside Terminal 2, which the taxi driver says has been happening for the past few weeks with many people apparently making the switch to Virgin. I checked in at the premium check-in desk for Velocity Silver and Gold members, and those traveling on Corporate Plus and Premium Economy tickets. I was allocated 15D, which is a pretty good seat. I prefer the aisle for longer flights and row 15 has seats that recline, unlike 14. My colleague who checked in just after me was unlucky and got 15B.

Security was painless and amazingly I wasn't randomly selected for the explosives residue test this time. So it was straight to the imaginatively named "The Lounge" where my details were manually typed into the computer to establish my credentials. This seems a bit silly when the boarding passes have bar codes on them and the Velocity membership card has a magnetic strip. The Lounge was far busier than I have ever seen it before, it is quite small and they seem to have jammed more seats into it than last time I was there. There were even queues for the toilets! They have also removed the cinema to make more room for seating. There are signs up about a new bigger lounge opening soon, but in the short term I expect things to get worse with Virgin desperately trying to lure people over from Qantas with lounge entry for Qantas Platinum and Gold frequent flyers, free lounge memberships, and status matches.

The food selection was mediocre as usual (I miss the pies in the Qantas Club that come out at about 17:00), but the drinks selection is good (beers included Beez Neez and Cascade Green as well as the usual culprits). I had a Crown Lager and some snacks. The flight was called at about 17:15; my colleague and I left The Lounge immediately but were still paged on the way to the gate. This has happened before and I don't understand why Virgin still can't announce their flights on time in the lounge. Turns out there was quite a long queue waiting to board the aircraft so thankfully we weren't holding anyone up.

On board it was a very full flight - the Premium Economy seats up the front had been converted to regular 3-3 seating and I didn't see an empty seat on the whole aircraft. Estimated flight time was announced as 5 hours 16 minutes, which is longer than normal.

After take-off the first service went through and I bought a soft drink, water and a chocolate muffin (they had run out of blueberry). Unfortunately this turned out to be the only service - the second service was aborted part way through. They claimed it was due to turbulence, but I think they had run out of food. I didn't see any substantial food being served to anyone - just snacks. One guy in the row in front of me survived the whole flight on a small pack of cheese and biscuits plus six cans of beer. Luckily I had been over-indulging all week so wasn't particularly hungry.

About two and half hours into the flight the seatbelt sign was turned on due to some mild turbulence and remained on for the next two hours. After a while people started ignoring the seatbelt sign, and the crew seemed quite tolerant of this situation. It certainly didn't seem justified to remain on for this length of time. As we started to descend into Perth the seatbelt light was switched off, only to come on again about three minutes later.

We arrived in Perth right on time - I think due to flying further south than normal across the Great Australian Bight and also staying at a lower altitude. My bags were amongst the first out and then I caught a bus home. I live close to the airport, so taking a taxi seems to result in angry taxi drivers. Apparently they don't like queuing for an hour to get an $8 fare. Hmmm.


Summary

Overall, Premium Economy is better than Blue Zone, but not by a lot. Other than getting a guaranteed empty seat next to you, there really aren't any useful benefits. Priority check-in is available for frequent flyers anyway, and I expect most people who travel in Premium Economy would have Lounge access already, either through a membership or Gold Velocity status. The current fare for Premium Economy on this route is $939, compared with Blue Zone which costs $45 plus the normal fare (typically under $300 total). I think Virgin should look at giving more for the money. Priority baggage would be useful, and it would be nice if some of the on-board extras were included in the price. Even if it was just non-alcoholic drinks and the Live2Air inflight entertainment system.


"You're like Icarus - always wanting to fly."
7 replies: All unread, jump to last
 
User currently offlineMaxisno1 From New Zealand, joined Jul 2007, 213 posts, RR: 0
Reply 1, posted (6 years 2 months 6 days 7 hours ago) and read 15993 times:

Great trip report, nice detail. Sad to hear that their Premium Eco isn't that great. I certainly don't see why they make you pay for TV/food etc in that class when you actually have to pay a lot more. Overall Premium Eco does look rather incomplete and rushed.

Thanks for sharing,
Max


User currently offlineLufthansa From Christmas Island, joined May 1999, 3213 posts, RR: 10
Reply 2, posted (6 years 2 months 6 days 7 hours ago) and read 15985 times:



Quoting StevePER (Thread starter):
. Priority baggage would be useful, and it would be nice if some of the on-board extras were included in the price. Even if it was just non-alcoholic drinks and the Live2Air inflight entertainment system.

Very Very very true...but the Current virginblue board use this bloody stupid accountants idea of "pay for what you want' thing. It completely ignores consumer behavior, and the fact that these people are ALREADY paying for a lot more.

They did it with the Lounge to start with. Remember the Blue Rooms... failure? Who really wants a lounge where you have to pay to get in and then pay for everything else once you get in there? Why bother... they finally figured out that one sucked royally and abandoned it to something people actually desired. They need to realise this once again.

Dump this product, and make it a true business class. If they spent another $30 a person they'd have something very competitive.... And something to gain frequent flyer loyalty by offering upgrades.


User currently offline777ER From New Zealand, joined Dec 2003, 12145 posts, RR: 17
Reply 3, posted (6 years 2 months 6 days 6 hours ago) and read 15907 times:
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Quoting StevePER (Thread starter):
which the taxi driver says has been happening for the past few weeks with many people apparently making the switch to Virgin.

Why are people switching to DJ like this?


User currently offlineStevePER From Australia, joined May 2004, 74 posts, RR: 0
Reply 4, posted (6 years 2 months 6 days 5 hours ago) and read 15852 times:



Quoting 777ER (Reply 3):
Why are people switching to DJ like this?

Supposedly due to recent Qantas reliability problems caused by engineers industrial action. This was just the taxi driver's observation, but this week was also the first time I've ever seen Virgin Blue flights significantly more expensive than Qantas on PER-SYD. These were the prices the week before the flights:

Monday 7th
Qantas 05:45 $336
Virgin Blue 06:00 $779

Tuesday 8th
Qantas 05:45 $336
Virgin Blue 06:00 $699

Also Qantas is still using their 743s on PER-SYD which are also suffering reliability problems. Combined with Virgin's various promotions that are going on at the moment (free upgrades, lounge access for Qantas frequent flyers, status matching, free lounge membership) they are making a serious attempt to steal lots of business from Qantas.

Steve



"You're like Icarus - always wanting to fly."
User currently offlineMal787 From Australia, joined Jul 2007, 693 posts, RR: 0
Reply 5, posted (6 years 2 months 5 days ago) and read 15063 times:
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Quoting StevePER (Reply 4):
Also Qantas is still using their 743s on PER-SYD which are also suffering reliability problems. Combined with Virgin's various promotions that are going on at the moment (free upgrades, lounge access for Qantas frequent flyers, status matching, free lounge membership) they are making a serious attempt to steal lots of business from Qantas.

I am a Qf member , and no matter what Virgin offered I would find it hard to swap, service on board etc is not that brilliant, and if I am paying more than QF as shown above, i would not pay for my breakfast or any other meal. Call me a snob but I like a full service airline any day.

mal787



Flying cant get enough of it
User currently offlineANstar From United Kingdom, joined Nov 2003, 5240 posts, RR: 6
Reply 6, posted (6 years 2 months 4 days 23 hours ago) and read 15026 times:



Quoting 777ER (Reply 3):
Why are people switching to DJ like this?

Probably because of the unreliable schedule QF have on the PER runs.

With the engineers strike and the unrelaible 743's it is no wonder!

Quoting Mal787 (Reply 5):
service on board etc is not that brilliant,

I found their service to usually be as good if not better than Qantas. The difference is that you have to pay with Virgin.

in regards to PE, I agree that a meal, TV and drink should be bundled into the cost.


User currently offlineStevePER From Australia, joined May 2004, 74 posts, RR: 0
Reply 7, posted (6 years 2 months 4 days 20 hours ago) and read 14926 times:



Quoting ANstar (Reply 6):
Probably because of the unreliable schedule QF have on the PER runs.

In the past couple of days they have had delays of 12 and 16 hours!

Quoting ANstar (Reply 6):
I found their service to usually be as good if not better than Qantas. The difference is that you have to pay with Virgin.

I agree with you to some extent. Having to pay for things shouldn't matter when you're traveling for work, but I still find it a pain having to do the paperwork to claim back all these small amounts.



"You're like Icarus - always wanting to fly."
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