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SIN-HKG-SFO-IAH-FLL On SQ/CO Pt 1 (Many Pics!)  
User currently offlineCoal From United States of America, joined Aug 2006, 1945 posts, RR: 9
Posted (5 years 9 months 1 week 14 hours ago) and read 19569 times:

SIN-HKG-SFO-IAH-FLL on SQ/CO (Many pics)

It has been a while since I did a trip report (I believe the last one was JHB-CPT and back on South African and Mango. Unfortunately I’ve been flying less this year, let alone for work, so please forgive me if I’m a little rusty. Also, I didn’t get any pics of the cabin of the SIN-HKG-SFO and SFO-IAH as the flights were at night and my camera isn’t that good.

Background
7 months had passed and it was time again for another holiday back home. Although I had bought my ticket nearly 6 months in advance, it was about 75% higher than a similar ticket I had bought for the trip last year. The last few weeks before my trip, I was counting the days and the hours to leave. Unfortunately I blew all my miles redeeming round trip flight awards within Asia to travel with a friend of mine, which meant that this time I wouldn’t have miles to upgrade to business, so Economy would have to do.

After trying (unsuccessfully) to finalize some work at the office, I hopped into a cab at 4pm and arrived at Changi Airport’s new Terminal 3 at 4:30pm. I headed for the Business Class counters and checked in and dropped off my luggage. After that I took some pics of the nice terminal and headed for passport control. After this, I went to the new SilverKris lounge. This lounge is a huge improvement from the one in Terminal 2, but I must say it’s a shame and a missed opportunity that there isn’t much more natural light coming into it.

http://lh5.ggpht.com/komododx/SH4DnOBuUEI/AAAAAAAAAQI/Ua9iSZYofsM/s800/DSC02616.JPG
Changi’s new Terminal 3

http://lh4.ggpht.com/komododx/SH4DqMS94FI/AAAAAAAAAQM/fX-JQjfw-t0/s800/DSC02617.JPG
FID screens

http://lh4.ggpht.com/komododx/SH4DtCZ9lYI/AAAAAAAAAQQ/gUM_QiN_z0Q/s800/DSC02618.JPG
Overview of T3 from the 2nd floor


I had just enough time to take a quick shower and change into more comfortable clothes. After this I headed for gate A3 where First and Business Class and PPS Club members were already boarding.

http://lh6.ggpht.com/komododx/SH4DvExbNWI/AAAAAAAAAQU/oAFZOtx13dk/s800/DSC02619.JPG
The new SilverKris lounge at T3


Shower

http://lh3.ggpht.com/komododx/SH4DzTZLbQI/AAAAAAAAAQc/QQTCPKEowhg/s800/DSC02621.JPG
Sink


Airline: Singapore Airlines
Route: SIN-HKG-SFO
Flight: SQ 2
Equip: Boeing 747-400
Dep (Act): July 11 5:50PM (6:00PM) GMT+8
Arr (Act): July 11 8:15PM (8:20PM) GMT-8

http://lh5.ggpht.com/komododx/SH4D1Y3Z8fI/AAAAAAAAAQk/XhPQVt-NXpo/s800/DSC02622.JPG
A380 at the adjacent gate

I was one of the first passengers to board in Economy, so I had plenty of time to stow away my bags and get comfortable. Unfortunately soon after that I knew that this would be a flight from hell.

A rather odd couple (white Brit man and a Brit woman from the Subcontinent) boarded with their two very young children (probably 1.5yo and 2-3yo) and sat in the row in front of mine. Damn! “Here we go again with the crying, screaming buggers” I thought. Oh but it was worse. These were some of the worst behaved kids I’ve ever encountered on a flight. Thinking this would be a flight from hell, little did I know that most of the ruckus would be coming from their mother. This woman kept on physically abusing the children in order to get them quiet. She even verbally abused John, her husband. Over the next 5 – 10 minutes I really started to hate the b*tch, at times thinking that if I had a gun I might rip her a new a**h*le in her face. She even treated the poor F/As like her own slaves, even as they were trying to do everything possible to calm the children down. If you thought that was bad, while I was giving dirty looks to this scum, a funny-looking Chinese guy (somehow I felt he was from Guangzhou) sat next to me. After sitting down, Mr Guangzhou immediately started yapping away on his phone. Now I don’t mind people speaking Mandarin or other Asian languages as some Westerners do (I, in fact, can speak Mandarin), but this guy was speaking Hokkien or Cantonese, or any other southern dialect, and that plus his awful tone of voice was just piercing my ears. I just wanted to rip the phone of his hand, go to the restroom, and flush it down the toilet.

I tried to ignore Mr Guangzhou by entertaining myself with the idea that he’d get off in Hongkong and some hot girl would be sitting in his place. Thinking about that got me in a better mood. That and the fact that one of the passengers that boarded look very much like Dwight Schrute, from The Office (USA), except with a better sense of fashion.

Back to Mr G. Just as we were turning into the active did he finally decide to stop yakking on his phone and turned it off.

And then the fidgeting started.

I have never sat down next to someone who moved around and changed positions so much. This was so annoying!

In the mean time, we had already passed 10,000ft, and could now move freely around the plane. The F/A’s then came around to do a drink service. I was quite disappointed that I asked for a bottle of water and was told that they didn’t have any bottled water. Hmmm… I know in Business for sure they do. And shouldn’t they be treating their PPS Club and Solitaire members a bit better? Otherwise, what’s the point?

Right after this the meal service (dinner) came around. The choice was chicken or fish. I had the fish, which came with vegetables and mashed potatoes, and it was very tasty. It also came with a penne salad, a warm bun, and cheese and crackers. I asked for diet coke to go along with my meal (I stopped drinking alcohol when flying), and was served in a glass without ice. I asked for the can, but the flight attendant refused! I would’ve expected this flying on, say, United, but not on SQ. So far, a very disappointing flight experience. If it had been my first time flying SQ I would’ve probably not flown them again.

During dinner I watched an episode of Curb your Enthusiasm. After the trays were cleared, a Magnum ice cream was offered and I watched an episode of Da Ali G show, and following that I watched the first half of Along Came Polly.

The first leg of the flight passed by quite fast, and very soon we landed in Hongkong and parked in between a Dragon Air A321 and a China Southern A319. I disembarked and after passing through a metal detector I headed to the SilverKris lounge. The lounge in HK is quite small, but has the usual amenities plus drinks and hot food. I had two bottles of water, got on the internet for a bit, and then headed back to the gate to board the plane again for the leg to SFO.

http://lh4.ggpht.com/komododx/SH4D39rml0I/AAAAAAAAAQo/UCvp_M3_DPE/s800/DSC02623.JPG
Gate area at HKG

http://lh6.ggpht.com/komododx/SH4D6by-a0I/AAAAAAAAAQs/GtqtL9aY9Qs/s800/DSC02624.JPG

http://lh5.ggpht.com/komododx/SH4D8mJUARI/AAAAAAAAAQw/Y323geZdx4c/s800/DSC02625.JPG
China Southern A319

http://lh4.ggpht.com/komododx/SH4D_WNs1gI/AAAAAAAAAQ0/aqv3k-SKL-A/s800/DSC02626-1.JPG
Our plane to SFO



The flight to SFO took off at 10:45pm and it was a bit of a bumpy ride for the first 20-30mins. Also, the pilot decided to turn the airplane into a meatpacking fridge and severely turned down the A/C. Now it sounds all bad, but one of the good things during this flight is that Mr Guangzhou had indeed stayed behind in China, and now I had an empty seat next to me and two Chinese ladies on the other two center seats. About 1.5hrs into the flight another meal service started. The choice was now chicken or pork, and I decided to take the pork as I had recently read in the Economist about an outbreak of bird flu in Guangdong province. The pork came with fried rice, a potato and shrimp salad as a starter, and again with a warm bun and cheese and crackers. Cathay Pacific Catering Services catered all this, by the way. Just a little extra useless info about my flight  wink 

I asked again for diet coke with my dinner, and initially the F/A refused to give me the full can, but after asking again she gave in. After dinner the F/A’s came around with little tubs of Haagen Daz ice cream for everyone. During and after dinner I entertained myself by watching Jumper and Drillbit Taylor. There were some other good movies, but by then I was too tired to watch TV, so I decided to read the Economist and listed to my iPod before I fell asleep.

I must’ve slept for about 5hrs, which is not bad for flying in Economy, and woke up about 3hrs out of SFO. About 1.5hrs before landing, the F/A’s came around with a final meal service, and this time the choice was between a Western breakfast and beef noodles. I chose the noodles and they were quite tasty. I oddly washed them down with coffee and OJ.

Not too long after the trays were cleared we were landing in SFO. The ride in was a bit bumpy and windy. I’m not too familiar with SFO, but we landed towards the north, so I assume it was on one of the 19’s. We taxied to the Int’l terminal, past an LH A346, and parked in between a BR 77W and a NZ 772.

It took me 10 – 15 minutes to get from the jetway, past immigration and baggage claim, out to the street. A new record! Definitely up there with Singapore in terms of efficiency. And such nice people! It just goes to show how different SF and California are from the rest of the US. In Miami it usually takes between 1.5 and 2hrs to do what took 15mins at the most here. The people are extremely friendly both at passport and customs control, the terminal is beautiful, looking a bit like HKG, albeit much smaller.

http://lh5.ggpht.com/komododx/SH4DjlPsA8I/AAAAAAAAAQE/Fa8d3A8AbcI/s800/DSC02626-2.JPG
The beautiful international terminal at SFO

We spent 3 days in the Bay Area. Day one we did a boat tour around Alcatraz and the Golden Gate, went to the farmers market at the Embarcadero and showed off my Mandarin skills to a Taiwanese couple (which got me a nice discount on a purchase), saw the sunbathing sealions, had some sourdough bowl clam chowder, took a street car up California to Chinatown, and had some Dim Sum at a Guangdong restaurant (where again my Mandarin was received with surprise and a few giggles from other patrons). Day two was spent driving along 101 to Napa and Sonoma to visit a friend who runs an oil press, and finally day 3 was spent in the Haight area and at the SFMOMA (Museum of Modern Art). In the evening we headed back to the airport to catch our midnight flight to Ft Lauderdale via Houston.

Airline: Continental Airlines
Route: SFO-IAH
Flight: CO 1743
Equip: Boeing 737-900
Dep (Act): July 15 12:30AM (12:30AM) GMT-8
Arr (Act): July 15 6:10AM (5:45AM) GMT-6

Called me old fashioned, but I usually like it when a person checks me in, rather than a machine. It adds a nice touch, plus usually those check-in machines don’t work quite well anyway. After getting our boarding passes and our bags checked, we headed to the international terminal, as the food there is better landside and we wanted to spend some time in the Reflection Room.

http://lh6.ggpht.com/komododx/SH4EB1mY0rI/AAAAAAAAAQ4/wbQbfkf4RIw/s800/DSC02627.JPG
Domestic check-in area at SFO T1

http://lh5.ggpht.com/komododx/SH4EFEDG8_I/AAAAAAAAAQ8/AKq_GRsqncQ/s800/DSC02628.JPG
View from the “Reflection Room.” NZ 777 and SQ 744 getting ready for their transpac crossing


When 10pm rolled around, we slowly made our way back to the domestic terminal, past security, and towards gate 34. We had to wait quite a while, but finally at 11:45pm our flight started boarding. We were some of the last to board, as we were seated in row 10. I had booked a window seat for this flight as it would be a relatively short one and I wouldn’t need to get up from my seat. However, I got a major disappointment when I got to my seat, 10A, and found out there was no window!! And it was the only seat around I could see without a window! Even seat 10F had a window. Can anyone here explain why there wouldn’t be a window only on one side of the plane? What a disappointment! At least this flight was mostly at night, so I wasn’t missing out on much.

http://lh4.ggpht.com/komododx/SH4EH1bKblI/AAAAAAAAARA/RW0oeieacgk/s800/DSC02629.JPG
AS 737 at adjacent gate with VX aircraft behind docked at the int’l terminal

http://lh3.ggpht.com/komododx/SH4EKGp0GMI/AAAAAAAAARE/mqO5-sOT7zU/s800/DSC02630.JPG
AS and CO 737s with QF and PR 744 in the background


After take off the pilot came on saying we would be arriving in Houston early. Then the F/A’s announced a drinks service and a movie, which was some Dr Seuss rubbish. Subsequently the drinks came around. I ordered a diet coke and got two small cookies along with it. After this the F/A’s didn’t really come around much more, as most people were trying to catch some shuteye.

Airline: Continental Airlines
Route: IAH-FLL
Flight: CO 1048
Equip: Boeing 737-900
Dep (Act): July 15 7:15AM (7:25AM) GMT-8
Arr (Act): July 15 10:50AM (10:55AM) GMT-5

We managed to arrive early to IAH, which was good news for me. I was having an operation later in the day to get all my wisdom teeth removed, so the latest I could have any food was 6am Central time. Well, I had bought a small pizza in SFO, and believe it or not I took it with me to Houston and ate it there just after we deplaned. Goat cheese and pesto at 6am… yummy!

http://lh3.ggpht.com/komododx/SH4ENab7KjI/AAAAAAAAARI/F9ar7ntToMM/s800/DSC02631.JPG
Gate area at IAH’s terminal E

After this we went to our gate to wait for our flight to FLL. The flight started boarding at about 6:40am and the load was about 70-80%. By 7:05am we were ready to go, but the captain came over the PA informing us that we would have to wait for some bags to be loaded from the LA flight.

http://lh3.ggpht.com/komododx/SH4EQC2IOJI/AAAAAAAAARM/XjP4XVox9uI/s800/DSC02635.JPG
Next to a company 757

http://lh4.ggpht.com/komododx/SH4ESFXFcCI/AAAAAAAAARQ/5Q3qMFvh49A/s800/DSC02636.JPG
Notice the fire truck. A few moments before an ambulance had sped by with all its lights flashing


Bags loaded, we were pushed back and taxied to the active (unsure which one it was, but I believe we took off towards the South or Southeast).

http://lh4.ggpht.com/komododx/SH4ETxxSEAI/AAAAAAAAARU/alOtOrbyITs/s800/DSC02637.JPG
Pushing back, all you can see are CO tails, including that of a 777

http://lh6.ggpht.com/komododx/SH4EV5l4fcI/AAAAAAAAARY/yv1Cj8ZqK5g/s800/DSC02638.JPG
Taxiing to the active


I was very tired by this time, so I put on my noise-cancelling headphones and tried to sleep. I found the legroom on this 739 was better than that on the same type of plane which took us from SFO to IAH, but the recline was minimal! It was very similar to the recline on Air Asia’s A32X’s, which is pretty much nil. The airplane looked a bit newer than the previous one, but I noticed on this one there were no buttons for the audio and there were also no drop-down screens, so the safety lecture was acted out by the F/A’s

http://lh4.ggpht.com/komododx/SH4EX50-JkI/AAAAAAAAARc/rXOPoSwfrtw/s800/DSC02640.JPG
Departing IAH

http://lh6.ggpht.com/komododx/SH4EZbN-hqI/AAAAAAAAARg/Zyd-n5gwCUs/s800/DSC02641.JPG
Early morning climb


Soon after passing 10,000ft the F/A’s came around with a breakfast service. I didn’t have it as I couldn’t eat anything due to my surgery, but I think they gave out cereal and milk, along with OJ, coffee, and other drinks.

In general the F/A’s were the nicest I’ve encountered on a US airline, but still not as kind and gentle as Asian F/A’s usually are.

About 45mins out of FLL, they came around with a second drink service, and on offer were juices, coffee, soft drinks, and wines and beer. Again I passed on all of the above given my surgery, but by now I was not only starving but really thirsty!

http://lh4.ggpht.com/komododx/SH4Ea3v6OfI/AAAAAAAAARk/IZpbqOzCahs/s800/DSC02642.JPG
Cruising

Soon enough the captain came on the PA again announcing we were 120 miles north of FLL and that we would soon begin our descent. We crossed the Florida panhandle and flew parallel to the East coast, which indicated we would be landing from the East. Indeed there were quite a few storms coming in from the West, so we made out approach to land on rwy 27R. For a moment it seemed we were coming in too high and too fast, and the pilots must’ve really had to step on the brakes, since we used up nearly all the runway. We then taxied all the way back to Terminal 1 to park next to other CO 737s and a few WN and B6 aircraft.

http://lh6.ggpht.com/komododx/SH4Ec8m0pQI/AAAAAAAAARo/buHXmO_5emY/s800/DSC02644.JPG
On finals for rwy 27R

http://lh6.ggpht.com/komododx/SH4EfHoLAuI/AAAAAAAAARs/kn7y67LbQBw/s800/DSC02645.JPG
Short finals for FLL


Conclusion
I wish I could say that overall I had good flights. Unfortunately all the babies on the SQ flights made it a flight from hell. Additionally, the F/A’s on my isle did a poor job, on more than one occasion resembling US flight attendants. Definitely below what is expected from an Asian airline, let alone SQ.

On the flip side, I was quite happy with CO. All the flights left on time, the flight attendants were relatively kind and did an effective job, and all employees on the ground were nice and friendly. I will definitely be flying them again domestically, especially now that they have signaled their intention to join Star Alliance.

As for SQ, I will be writing a few emails and letting them know that their service standards, especially in Economy, have gotten quite poor.

Thanks for reading, and if you made it this far, please leave a comment to improve on my future TR’s.

Expect the following TR’s soon:
- MIA-TLH-MIA on AA
- FLL-IAH-SFO-ICN-SIN on CO/SQ
- SIN-HKG-SIN on SQ
- SIN-DPS-SIN on SQ
- SIN-SGN-SIN on JQ

Cheers
Coal


Nxt Flts: VF SIN-DPS | SQ DPS-SIN-SYD
35 replies: All unread, showing first 25:
 
User currently offlineAA388 From Puerto Rico, joined Sep 2007, 304 posts, RR: 0
Reply 1, posted (5 years 9 months 1 week 13 hours ago) and read 19364 times:

why fll lol? thats some routing i thought i would never see haha especially since here in ft. lauderdale its pretty small.


-max



Flown on A319, A320, A321, A330-200, A340-300, 737-3,5,7,8, 747-400, 757-2,3, 767-300, 777-200
User currently offlineCoal From United States of America, joined Aug 2006, 1945 posts, RR: 9
Reply 2, posted (5 years 9 months 1 week 13 hours ago) and read 19327 times:



Quoting AA388 (Reply 1):
why fll lol? thats some routing i thought i would never see haha especially since here in ft. lauderdale its pretty small.

Erm... I was going to Ft Lauderdale, not transiting through it. Besides, FLL is one of the busiest mid-sized airports, and thus a crowded one too!

Cheers
Coal



Nxt Flts: VF SIN-DPS | SQ DPS-SIN-SYD
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 3, posted (5 years 9 months 1 week 12 hours ago) and read 19250 times:



Quoting Coal (Thread starter):
I know in Business for sure they do. And shouldn’t they be treating their PPS Club and Solitaire members a bit better? Otherwise, what’s the point?

Right after this the meal service (dinner) came around. The choice was chicken or fish. I had the fish, which came with vegetables and mashed potatoes, and it was very tasty. It also came with a penne salad, a warm bun, and cheese and crackers. I asked for diet coke to go along with my meal (I stopped drinking alcohol when flying), and was served in a glass without ice. I asked for the can, but the flight attendant refused! I would’ve expected this flying on, say, United, but not on SQ. So far, a very disappointing flight experience. If it had been my first time flying SQ I would’ve probably not flown them again.

Dude...welcome to Y class. You've been flying J class way too much to expect bottled water and a whole can of soda on SQ's Y. Being offered a whole can only happens on relatively empty flights when the crew knows there's enough to go around.

PPS's are a dime a dozen on any given SQ flight... as much as the crew would love to offer you bottled water from F/J, they're often cautious giving in to special request in Y... just in case everyone else demands for it, and accuses them of discrimination when they are unable to accede to requests.



There's always a better way to fly...
User currently offlineCathay191 From United States of America, joined Sep 2006, 6 posts, RR: 0
Reply 4, posted (5 years 9 months 1 week 12 hours ago) and read 19199 times:



Quoting Coal (Thread starter):



Quoting Coal (Thread starter):
had booked a window seat for this flight as it would be a relatively short one and I wouldn’t need to get up from my seat. However, I got a major disappointment when I got to my seat, 10A, and found out there was no window!! And it was the only seat around I could see without a window! Even seat 10F had a window. Can anyone here explain why there wouldn’t be a window only on one side of the plane? What a disappointment! At least this flight was mostly at night, so I wasn’t missing out on much

I know how ya feel man. I once booked a really good window seat on a Delta Airlines 757 right near the engine. Get on the plane to find out that its the only "window" seat without an actual window. I was lucky in that I was able to switch seats with a husband who had been separated from his wife. I hate when that happens. No idea why there is no window.


User currently offlineEddieDude From Mexico, joined Nov 2003, 7523 posts, RR: 43
Reply 5, posted (5 years 9 months 1 week 8 hours ago) and read 18811 times:

Hey Steve! Great report as always. I really enjoyed the pics and your descriptions, so thanks for taking the time.

I am sorry that you had a subpar experience on SQ... maybe next time you will save your miles for upgrading when visiting your family and that way avoid long-haul economy class. As for CO, it is indeed a great airline... I flew MEX-IAH-AUS in January of this year with CO (ERJ145 and 738) and, yes, they are great; I can really see why many people claim that CO is the best of all U.S. carriers. Even though I mostly fly to the U.S. on AM and DL, I am a bit sad that CO is leaving SkyTeam.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineAvek00 From United States of America, joined Oct 2004, 4282 posts, RR: 20
Reply 6, posted (5 years 9 months 1 week 8 hours ago) and read 18758 times:



Quoting SQ772 (Reply 3):
You've been flying J class way too much to expect bottled water and a whole can of soda on SQ's Y. Being offered a whole can only happens on relatively empty flights when the crew knows there's enough to go around.

Continental will always offer the whole can to a passenger seated in Economy Class upon request so long as it's not the last stocked can of a beverage.

...and who said USA-based carriers are behind their Asian counterparts... Wink



Live life to the fullest.
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1435 posts, RR: 5
Reply 7, posted (5 years 9 months 1 week 6 hours ago) and read 18650 times:

Thanks for the TR. Was this your first time in SQ Y?

SQ is very strict when it comes to portion control and it's not uncommon for F/As to deny a request for a whole can in Y, especially when it comes to popular options like diet coke. Perhaps you should develop a taste for prune juice or something similar if you're hellbent on getting the whole can! When I worked for SQ over a decade ago, they tightened their portion control for drinks... who knows if it has been tightened again.

I'm a little curious whether Mrs. Abuser was destined for HKG and SFO, and if it was SFO, how did you and the people around you cope?

Quoting Coal (Thread starter):
I tried to ignore Mr Guangzhou by entertaining myself with the idea that he’d get off in Hongkong and some hot girl would be sitting in his place.

Damn so you do play for that team  
(joking!)

Quoting Coal (Thread starter):
at times thinking that if I had a gun I might rip her a new a**h*le in her face.

You must be from a red state!

[Edited 2008-07-16 15:31:33]

User currently offlineCoal From United States of America, joined Aug 2006, 1945 posts, RR: 9
Reply 8, posted (5 years 9 months 1 week 6 hours ago) and read 18606 times:

Quoting Ex_SQer (Reply 7):
Thanks for the TR. Was this your first time in SQ Y?

No, it was the second time in Y in long-haul, but most times I'm spoiled and fly in front.

Quoting Ex_SQer (Reply 7):
I'm a little curious whether Mrs. Abuser was destined for HKG and SFO, and if it was SFO, how did you and the people around you cope?

SFO. Most people were appalled, but she kept on giving dirty looks to everyone, and I think they were all as scared of her as I was.

Quoting Ex_SQer (Reply 7):
Damn so you do play for that team  
(joking!)

Haha, yes I do, sorry  tongue 

Quoting Ex_SQer (Reply 7):
You must be from a red state!

Well, I guess I am from FL (was born in Holland, though), but I am a pro-Gay marriage, pro-choice, anti-gun, arugula-munching staunch Democrat!



Besides, very little red-staters would live abroad for that long, if at all, anyway   

Cheers
Coal

[Edited 2008-07-16 15:46:38]


Nxt Flts: VF SIN-DPS | SQ DPS-SIN-SYD
User currently offlineWN230 From United States of America, joined Jul 2006, 341 posts, RR: 1
Reply 9, posted (5 years 9 months 1 week 6 hours ago) and read 18566 times:

Very great and interesting report, to say the least. I'm sorry you had to encounter a disorderly family on your SQ flight from Singapore. The rest of your flights looked like they went by quite nicely. I hope your surgery went by successfully and I want to wish you the best of luck on the many more flights to come.




WN230



Judas Priest North American tour in '08 . . . cannot wait!!!
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1627 posts, RR: 20
Reply 10, posted (5 years 9 months 1 week 6 hours ago) and read 18545 times:

Great report!

Apart from the F/A refusing your full can of diet coke, was there anything else that stuck out as negative on the part of the cabin crew? In my experiences on SQ Y, they usually won't give you a full can with the meal service, but if you ask at any other point when things are a bit calmer, they usually serve you with the full can. Also, did you ask for the water bottle on the longer segment from HKG to SFO? My F/A friends at SQ tell me that they give water bottles on the long haul segments of SQ flights, usually stocked in the cabin bar. I flew Exec. Econ once from LAX-SIN, and they handed out little bottles of Evian water, and had them in the basket load at the back of the aircraft on the bar. Then again, that was Exec Econ, though I find very little different between their Y+ and Y service, apart from some "champagne" available on the menu in Y+ - I suppose its all irrelevant now, Y+ no longer exists on SQ.



Keep Discovering
User currently offlineWoodrow From United States of America, joined Mar 2008, 16 posts, RR: 0
Reply 11, posted (5 years 9 months 1 week 5 hours ago) and read 18495 times:

Sir, with all due respect, Why do you have to bring race and nationality of people, in both a positive and negative light, into the report? I find it very offensive...It really doesn't add to the report, and just ends up offending people.  Confused

User currently offlineNorcal773 From United States of America, joined Feb 2007, 1439 posts, RR: 12
Reply 12, posted (5 years 9 months 1 week 4 hours ago) and read 18344 times:

Great TR. I've done SQ1/2 before but in J class and I gotta say I prefer SQ15/16 instead which I've done about 6 times. I flew SQ 16 a week ago and it was my first Y Trans-pacific after about 20 J class Trans-pacs (I've been a little spoilt by my job too I gotta say). I was pleasantly surprised, maybe because I had an exit row seat all legs.

Quoting Coal (Thread starter):
I went to the new SilverKris lounge. This lounge is a huge improvement from the one in Terminal 2, but I must say it's a shame and a missed opportunity that there isn't much more natural light coming into it.

I agree, the SilverKris liunge in T3 is a whole lot better than the one in T2 except that they don't have a smoking section.  wink . I know, I should quit. Hehe. The Star Alliance Gold lounge across from the Krisflyer lounge has natural lighting and when I was there the A380 was parked at the nearest gate.

Quoting Coal (Thread starter):
Shower

It took me a good 3 minutes to figure out how to use the shower in T3.

Quoting Coal (Thread starter):
I watched an episode of Da Ali G show

Only problem is they have had the same episode of this show for about a year now.

Quoting Coal (Thread starter):
Also, the pilot decided to turn the airplane into a meatpacking fridge and severely turned down the A/C.

Trust, much better than the other way. I flew SQ16 SIN-ICN-SFO and the 77W went tech on us at ICN. We were delayed for 4 hours and when we got back into the the plane, it was freakin' HOT in Y for about 20 minutes because the APU wasn't running during the delay. I seriously thought I was gonna faint.

Quoting Coal (Thread starter):
I'm not too familiar with SFO, but we landed towards the north, so I assume it was on one of the 19's. We taxied to the Int'l terminal, past an LH A346, and parked in between a BR 77W and a NZ 772.

If you landed towards the North, that would have been RNW 1 which I doubt is used much. Did you guys fly over the Millbrae hills then over Highway 101 right before Touchdown? The BR 77W is sweet.

Quoting Coal (Thread starter):
It took me 10 -- 15 minutes to get from the jetway, past immigration and baggage claim, out to the street. A new record! Definitely up there with Singapore in terms of efficiency. And such nice people! It just goes to show how different SF and California are from the rest of the US. In Miami it usually takes between 1.5 and 2hrs to do what took 15mins at the most here. The people are extremely friendly both at passport and customs control, the terminal is beautiful, looking a bit like HKG, albeit much smaller.

Ditto, I Love SFO. Immigration, customs and baggage claim is a breeze, compared to other major airports e.g. LAX. After trying other international airports in the US, I don't see why I would ever fly into any other airport. I made the mistake of flying into LAX a couple of months ago and it was a nightmare.



If you're going through hell, keep going
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 13, posted (5 years 9 months 1 week 3 hours ago) and read 18282 times:



Quoting Coal (Thread starter):
After sitting down, Mr Guangzhou immediately started yapping away on his phone. Now I don’t mind people speaking Mandarin or other Asian languages as some Westerners do (I, in fact, can speak Mandarin), but this guy was speaking Hokkien or Cantonese, or any other southern dialect, and that plus his awful tone of voice was just piercing my ears. I just wanted to rip the phone of his hand, go to the restroom, and flush it down the toilet.

Not just the caucasians... Even I as an Asian, find it rude to speak very loudly in a quiet environment be it in English, or any other languages. It is just not very considerate. And you say he spoke till the plane was at the marshalling point before the active?! How the hell did he manage to do that without any one of the FAs stopping him!?

Quoting Coal (Thread starter):
I asked for the can, but the flight attendant refused! I would’ve expected this flying on, say, United, but not on SQ. So far, a very disappointing flight experience. If it had been my first time flying SQ I would’ve probably not flown them again.

Well, there are a lot of tactful ways of not giving out a full can. I would have said something like "let me wait for the meal service to finish first, and if I have some left, I will come back to give you the can..." the SQ Girls are pretty ok in my experience when saying no. You must have got a junior crew who are normally not very good at turning down requests.

Quoting Coal (Thread starter):
The lounge in HK is quite small, but has the usual amenities plus drinks and hot food.

My experience with this lounge? Bad, bad, bad. And the decoration - eeeew, eeew, eeew... Who the hell installs cornices on the ceiling in this day and age?! Those ugly stinky armchairs need to go, pronto! Looks like cheap 2nd hand furniture disposed by Harvey Norman.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineFLLspoter From United States of America, joined Sep 2006, 314 posts, RR: 2
Reply 14, posted (5 years 9 months 1 week 3 hours ago) and read 18246 times:

How was your expierence at FLL?


Joe



FLL justs gets better and better!!!!!!!!!!!!!!
User currently offlineCoal From United States of America, joined Aug 2006, 1945 posts, RR: 9
Reply 15, posted (5 years 9 months 6 days 23 hours ago) and read 17886 times:



Quoting SQ772 (Reply 3):
Dude...welcome to Y class. You've been flying J class way too much to expect bottled water and a whole can of soda on SQ's Y. Being offered a whole can only happens on relatively empty flights when the crew knows there's enough to go around.

 checkmark 
Yes, I know I'm waaay too spoiled  wink  However, as mentioned in the TR and by another poster, you usually get the full can on US carriers in Y.

Quoting Cathay191 (Reply 4):
I know how ya feel man. I once booked a really good window seat on a Delta Airlines 757 right near the engine. Get on the plane to find out that its the only "window" seat without an actual window. I was lucky in that I was able to switch seats with a husband who had been separated from his wife. I hate when that happens. No idea why there is no window.

Thanks for the empathy! Lucky you! My flight was absolutely packed!

Quoting EddieDude (Reply 5):
I am sorry that you had a subpar experience on SQ... maybe next time you will save your miles for upgrading when visiting your family and that way avoid long-haul economy class. As for CO, it is indeed a great airline... I flew MEX-IAH-AUS in January of this year with CO (ERJ145 and 738) and, yes, they are great; I can really see why many people claim that CO is the best of all U.S. carriers. Even though I mostly fly to the U.S. on AM and DL, I am a bit sad that CO is leaving SkyTeam.

Thanks Eddie! The truth is that what I appreciate the most of flying J is that I can have a better rest on the J seats. Last time I flew transpac SQ in Y the service was great and there were no crying babies. I guess bad lack usually comes in twos, or threes!

Quoting Avek00 (Reply 6):
Continental will always offer the whole can to a passenger seated in Economy Class upon request so long as it's not the last stocked can of a beverage.

 checkmark 

Quoting WN230 (Reply 9):
Very great and interesting report, to say the least. I'm sorry you had to encounter a disorderly family on your SQ flight from Singapore. The rest of your flights looked like they went by quite nicely. I hope your surgery went by successfully and I want to wish you the best of luck on the many more flights to come.

Thanks! And thanks a lot for the wishes! My face still looks swollen as a full moon, but the pain is slowly going away (thanks to narcotics!  embarrassed 

Quoting SQ_EK_freak (Reply 10):
Apart from the F/A refusing your full can of diet coke, was there anything else that stuck out as negative on the part of the cabin crew?

Well, there was also the point in time where I was half asleep listening to my iPod and the F/A came out of nowhere, pushed the button on the side of the seat, and pushed the seatback forward without even asking me to do so. She also kept on bumping her butt against me (which I wasn't complaining about at first) far too many times. Overall, she just didn't look too pleased about her job, something you hardly ever encounter with SQ F/A's.

Quoting Woodrow (Reply 11):
Sir, with all due respect, Why do you have to bring race and nationality of people, in both a positive and negative light, into the report? I find it very offensive...It really doesn't add to the report, and just ends up offending people.

I'm sorry you feel that way. Please read my IM  Smile

Quoting Norcal773 (Reply 12):
Great TR. I've done SQ1/2 before but in J class and I gotta say I prefer SQ15/16 instead which I've done about 6 times. I flew SQ 16 a week ago and it was my first Y Trans-pacific after about 20 J class Trans-pacs (I've been a little spoilt by my job too I gotta say). I was pleasantly surprised, maybe because I had an exit row seat all legs.

I'm flying SQ 15 on the way back and I'm really looking forward to the new Economy, which I haven't tried. Btw, can I ask what you do for a living?

Quoting Norcal773 (Reply 12):
except that they don't have a smoking section.

I think they had an outdoor section in the lounge at T3 as well (maybe it was at the Star Gold rather than at the SilverKris?).

Quoting Norcal773 (Reply 12):
Trust, much better than the other way. I flew SQ16 SIN-ICN-SFO and the 77W went tech on us at ICN. We were delayed for 4 hours and when we got back into the the plane, it was freakin' HOT in Y for about 20 minutes because the APU wasn't running during the delay. I seriously thought I was gonna faint.

How was the transit at ICN? Is there enough time to go to the lounge and take a shower? That's what I had in mind. Any possibility of going to the Asiana lounge?

Quoting Norcal773 (Reply 12):
If you landed towards the North, that would have been RNW 1 which I doubt is used much. Did you guys fly over the Millbrae hills then over Highway 101 right before Touchdown? The BR 77W is sweet.

Ah of course, if it had been North it would've been on 1.

Quoting Norcal773 (Reply 12):
Ditto, I Love SFO. Immigration, customs and baggage claim is a breeze, compared to other major airports e.g. LAX. After trying other international airports in the US, I don't see why I would ever fly into any other airport. I made the mistake of flying into LAX a couple of months ago and it was a nightmare.

 checkmark 
A family member just flew into MIA last week and it took her 3 hours to clear immigration and collect her bags (albeit she is not a citizen, but still, 3 hours is ridiculous!)

Quoting Ryanair!!! (Reply 13):
You must have got a junior crew who are normally not very good at turning down requests.

Perhaps, which is not the first time it happens, and one can really see the difference.

Quoting FLLspoter (Reply 14):
How was your expierence at FLL?

Great! FLL is usually a great airport to fly into / out of.

Cheers
Coal



Nxt Flts: VF SIN-DPS | SQ DPS-SIN-SYD
User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 16, posted (5 years 9 months 6 days 23 hours ago) and read 17878 times:

That is just come a very curious point...

Most US carriers, especially United, are very generous when it comes to giving a full can of sodas during all beverage runs. Sure airlines like Northwest have gone to plastic bottles of soda years ago (even before the current oil crises), but AA and UA seem to have no issue passing out cans of sodas on international flight. I know European airlines, despite using a smaller can size, also have no issues in passing out cans (even double cans) in economy class.

Why do Asian airlines are so stingy with sodas? Gosh, they have no issue giving you all kinds of alcohol - giving out bottles of red and white wines with all kind of liquors, but why so stingy with soda cans? Sure there are weight problems but last time I check, sodas are not more expensive here in Asia.

Anyway, thanks for an insightful report! Well flying economy class is not fun even in some of these major airlines and even the famous legacy airlines.

Have a great trip!
Look forward to the rest of the report!

Carfield


User currently offlineEx_SQer From United States of America, joined Apr 2002, 1435 posts, RR: 5
Reply 17, posted (5 years 9 months 6 days 22 hours ago) and read 17795 times:



Quoting Coal (Reply 8):
I am a pro-Gay marriage, pro-choice, anti-gun, arugula-munching staunch Democrat!

Not granola?

I had all wisdom teeth removed at one time too. I don't envy you right now!


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4738 posts, RR: 26
Reply 18, posted (5 years 9 months 6 days 21 hours ago) and read 17748 times:



Quoting Ex_SQer (Reply 17):
I had all wisdom teeth removed at one time too. I don't envy you right now!

Sorry to side track but i too had them all 4 removed at one go. You must be all swollen like a puffer fish now. Not to mention the fever that followed from the lung infection I had due to the GA (I am assuming you were knocked out throughout that entire operation).



Welcome to my starry one world alliance, a team in the sky!
User currently offlineNorcal773 From United States of America, joined Feb 2007, 1439 posts, RR: 12
Reply 19, posted (5 years 9 months 6 days 21 hours ago) and read 17736 times:



Quoting Coal (Thread starter):
I'm flying SQ 15 on the way back and I'm really looking forward to the new Economy, which I haven't tried. Btw, can I ask what you do for a living?

I've never flown the old Y but did a roundtrip on the new Y o the 77W and it's awesome. I had an exit row seat both legs but the AVOD is much better than on the 744's, bigger PTV and more room apparently. I'll send you a PM with what I do  wink 

Quoting Coal (Thread starter):
I think they had an outdoor section in the lounge at T3 as well (maybe it was at the Star Gold rather than at the SilverKris?).

They do have an outdoor one, right outside the entrance to the lounge. The Star Alliance lounge use the same but in T2, there's a smoking lounge inside the Krisflyer lounge although the lunge itself is hideous.

Quoting Coal (Thread starter):
How was the transit at ICN? Is there enough time to go to the lounge and take a shower? That's what I had in mind. Any possibility of going to the Asiana lounge?

ICN is the 2nd best airport if you ask me (behind Changi of course) but there's not much time to go take a shower. The stop is an hour and by the time you get out of the plane, go through security and make it to the lounge, it'll be time to board again. The SQ First class lounge is kinda far and I believe it's the only one with showers. There's an OZ lounge by gate 119 which is pretty close to SQ gates but no showers in there.



If you're going through hell, keep going
User currently offlineCoal From United States of America, joined Aug 2006, 1945 posts, RR: 9
Reply 20, posted (5 years 9 months 6 days 15 hours ago) and read 17479 times:



Quoting Carfield (Reply 16):
Most US carriers, especially United, are very generous when it comes to giving a full can of sodas during all beverage runs. Sure airlines like Northwest have gone to plastic bottles of soda years ago (even before the current oil crises), but AA and UA seem to have no issue passing out cans of sodas on international flight. I know European airlines, despite using a smaller can size, also have no issues in passing out cans (even double cans) in economy class.

 checkmark 

Quoting Carfield (Reply 16):
Have a great trip!
Look forward to the rest of the report!

Thanks. I will post the return leg some time at the end of July.

Quoting Ex_SQer (Reply 17):
Not granola?

Not considering I can barely open my mouth  Sad

Quoting Ryanair!!! (Reply 18):
Sorry to side track but i too had them all 4 removed at one go. You must be all swollen like a puffer fish now. Not to mention the fever that followed from the lung infection I had due to the GA (I am assuming you were knocked out throughout that entire operation).

Yes, my face is as big as a full moon! And I was indeed completely knocked out, which was good, but thank god I didn't get a lung infection!

Quoting Norcal773 (Reply 19):
I've never flown the old Y but did a roundtrip on the new Y o the 77W and it's awesome. I had an exit row seat both legs but the AVOD is much better than on the 744's, bigger PTV and more room apparently.

I haven't flown the new Y, so I'm definitely looking forward to it. Is there a significant difference in legroom and seat recline?

I originally had booked seat 33G, an aisle seat without the IFE box under it. But last night I changed it to 46K, a window seat, as I saw a lot of empty rows.

Quoting Norcal773 (Reply 19):
ICN is the 2nd best airport if you ask me (behind Changi of course) but there's not much time to go take a shower. The stop is an hour and by the time you get out of the plane, go through security and make it to the lounge, it'll be time to board again. The SQ First class lounge is kinda far and I believe it's the only one with showers. There's an OZ lounge by gate 119 which is pretty close to SQ gates but no showers in there.

Really? Hmmm that sucks! Well, I will still try my luck at that shower!

Cheers
Coal



Nxt Flts: VF SIN-DPS | SQ DPS-SIN-SYD
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 21, posted (5 years 9 months 6 days 13 hours ago) and read 17364 times:

Quoting Ryanair!!! (Reply 18):
Quoting Ex_SQer (Reply 17):
I had all wisdom teeth removed at one time too. I don't envy you right now!

Sorry to side track but i too had them all 4 removed at one go. You must be all swollen like a puffer fish now. Not to mention the fever that followed from the lung infection I had due to the GA (I am assuming you were knocked out throughout that entire operation).

Us brave souls... I had all 4 removed at one go years ago! Got it over and done with just a week before I relocated to China. My face swelled up and up till today, it has not subsided

I was fully awake and under LA, and was fully aware of the sawing of my teeth and slicing of my gums... it was a rather complicated procedure due to the angle of my wisdom teeth.

Quoting Ryanair!!! (Reply 13):
My experience with this lounge? Bad, bad, bad. And the decoration - eeeew, eeew, eeew... Who the hell installs cornices on the ceiling in this day and age?! Those ugly stinky armchairs need to go, pronto! Looks like cheap 2nd hand furniture disposed by Harvey Norman.

The Silver Kris Lounge was recently renovated. Now the furniture just looks like those from Courts.

Quoting Coal (Reply 15):
However, as mentioned in the TR and by another poster, you usually get the full can on US carriers in Y.

Well, if you looked at the bigger picture, you might get a full can of soda on US carriers, but the trade off is that you don't get a whole lot of other things that you can get on SQ.

[Edited 2008-07-17 09:14:51]


There's always a better way to fly...
User currently offlineNorcal773 From United States of America, joined Feb 2007, 1439 posts, RR: 12
Reply 22, posted (5 years 9 months 6 days 9 hours ago) and read 17218 times:



Quoting Coal (Thread starter):
I haven't flown the new Y, so I'm definitely looking forward to it. Is there a significant difference in legroom and seat recline?

I originally had booked seat 33G, an aisle seat without the IFE box under it. But last night I changed it to 46K, a window seat, as I saw a lot of empty rows.

I've never flown Y on the 744 or 772ER so I have nothing to compare it to. I've only done Y on the 77W. Personally, I like isle seats so that I don't keep bothering my seatmate every time I gotta go tto the bathroon which happens a lot when I decide to have a few bers. I had 31H for my outbound (right behing J class) and 44H for my inbound.

For the showers, only OZ and SQ First class lounges have them so look for that.



If you're going through hell, keep going
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 23, posted (5 years 9 months 6 days 8 hours ago) and read 17171 times:
Support Airliners.net - become a First Class Member!

Hi Coal, good to see you back with us.

Sounds like the first section if SQ2 was a nightmare with those seated around you, I can imagine how bad it was!!

Quoting Coal (Thread starter):
I got a major disappointment when I got to my seat, 10A, and found out there was no window!! And it was the only seat around I could see without a window! Even seat 10F had a window.

- Bummer, had that problem on an EY 345 flight, thankfully it was a night flight!

Look forward to the next bunch of reports.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAvek00 From United States of America, joined Oct 2004, 4282 posts, RR: 20
Reply 24, posted (5 years 9 months 6 days 8 hours ago) and read 17147 times:

Quoting SQ772 (Reply 21):
Well, if you looked at the bigger picture, you might get a full can of soda on US carriers, but the trade off is that you don't get a whole lot of other things that you can get on SQ.

With respect to Economy Class, not at all - once CO finishes installing AVOD on its 772ERs, the two carriers will be more or less equal on Y on their long-hauls. And once my preferred airline switches to Star Alliance, if I can continue to pre-book exit row Y seats on CO but am out of luck on SQ, than the Golden Globe hands-down beats the Kris for my long-haul Y travels.

The whole idea that (a small handful of) Asian carriers are superior to everyone else is a mythology engineered by the marketing machines of said carriers that doesn't hold up in many instances.

To be sure, SQ is very good, but it ain't heads and shoulders above everyone else, especially for the vast majority of its long-haul travelers.

[Edited 2008-07-17 13:58:06]


Live life to the fullest.
25 Norcal773 : I've flown CO's Y to Frankfurt back in 2000 and it was pretty good. From what I hear it is still pretty good and I sure hope they'll keep up. I live
26 SQ772 : [ With due respect, I was talking about overall service, not just hardware. But I respect that you like CO's style of service more than SQ's or any ot
27 Ex_SQer : Under LA? You gila or what? I was knocked out and blissfully unaware at NUH.
28 SQ772 : My dentist never offered me GA, so I thought that was the norm! It was only years later that I realised that I seem to be the only one who had LA!!!
29 Coal : Really? Bummer! I was hoping to take a shower there after the 12 or so hours flight from SFO. Thanks! Maybe compared to SQ's old Economy. I will let
30 EddieDude : I had my four wisdom teeth pulled in two installments. The right side one day and then the left side a week or two later. I was only given local anes
31 Coal : Thanks Eddie! Just posted one on MIA-TLH on American Eagle. Back to Singapore tomorrow morning, so I will post a report of that next week. Cheers Coa
32 FlyDreamliner : Beautiful TR, thanks for info! I would agree that SQ has C and J nailed down, but for Y they are rather frigid (not to mock your cold flight). They ar
33 Coal : Yes, I suppose that's true. You do get a bit of extra treatment if you're PPS. Maybe I'll try OZ or NH next time I go to the US. As you can tell I on
34 Norcal773 : You really should.I think OZ is the most underrated airline out there. I broke the cardinal rule today and flew KLM just because flying Star would ha
35 Coal : Are they? Is the service that good? What about the rest? Interesting. The company I work for has two large offices in Singapore and in Holland and pe
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