CityofAthens From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 2 months 2 weeks 2 days 22 hours ago) and read 19752 times:
Many thanks for your lovely trip report ... I thoroughly enjoyed reading your reviews and seeing the photos you so generously shared with us.
At a time when BA's F cabin is now looking somewhat dated (and in some cases, scruffy) it is pleasing to read that the staff that are part of the overall service proposition held their own. Excellent service from ground staff and, perhaps more importantly the cabin staff, can help to make up for other deficiencies that the customer may encounter.
Let us hope that you find the premium experience just as good, if not hopefully better, on your return to the UK
BAStew From Madagascar, joined Sep 2006, 1113 posts, RR: 2
Reply 5, posted (7 years 2 months 2 weeks 2 days 4 hours ago) and read 18164 times:
Reallly enjoyed the trip report, glad you enjoyed the service on board.
Regarding the point you made about there being no dedicated Club World check-in desks at LHR T5. Just another example of some of the very questionable decisions made by our 'management' whom seem to be full of lets not rock the boat 'yes-men'.
I remember when I, along with a group of around 30 other cabin crew were taken around T5 for our familiarisation tour. This was about six months before the opening. Whle guiding us around the departures hall the managers showed us the self service kiosks, the fast bag drop and the dedicated FIRST check in area. From us, there was a chorus of 'but where is the dedicated Club World check-in area'? The management reply was 'Club World passengers dont want a dedicated check in area, they want to check in online and print their boarding passes, not carry luggage and fly thru to the lounges'. Believe me, there were many a roll of the eyes from us crew, whom like the ground staff probably have a much better understanding of what BA's premium passengers DO value. This was a topic of much discussion among the front line staff. If Club World is the biggest area of revenue and profit should we really be making assumptions that they dont want a dedicated check in area? What about the Club passengers to India/Middle East/Africa that do tend to check in baggage, should they not have priority service? There were posts put on the internal discussion forums which were answered in a very fobbed off manner by the management (we know best).
And, T5 opens (sort of) and quelle suprise, 6 months later 'after feedback from our Club passengers and staff we have decided to install a dedicated CW check in area a T5'.
APYu From United Kingdom, joined Sep 2007, 855 posts, RR: 0
Reply 6, posted (7 years 2 months 2 weeks 1 day 4 hours ago) and read 17295 times:
Quoting BAStew (Reply 5): Regarding the point you made about there being no dedicated Club World check-in desks at LHR T5. Just another example of some of the very questionable decisions made by our 'management' whom seem to be full of lets not rock the boat 'yes-men'.
T5 was designed as the terminal to eliminate queueing - that was the response I got to the same question, so there was no need to provide such a faciliy for Club passengers as there would not be queues for them to complain about and everyone would be checked in within minutes. (But the F facility was needed to keep Posh Spice away from prying eyes).
I dont think ive been there and not seen a queue!
We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
KLM11 From United States of America, joined Dec 2003, 182 posts, RR: 1
Reply 14, posted (6 years 11 months 3 weeks 5 days 16 hours ago) and read 11597 times:
Thanks for such a comprehensive and enjoyable look at the premium products offered by BA! After reading both parts, I must say that I am a bit taken back by how sharp the contrast is between F and J...I thought that an airline like BA would aim to try and lessen such a difference between its two premium products. Thanks for all the great pics too!