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Air Canada AC 092: 05/JUN/08: YYZ-SCL: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Posted (6 years 17 hours ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 049
Flight Category: J-ILR (See Report End)
Date: 05 Jun-08
SDT/SAT/Delay: 2355/1025+1/10:30 hrs
Flight: Air Canada AC 92, 5332 miles
Routing: YYZ-SCL
Aircraft: 763
Seat: Business “Executive First”, 8A

I > Background:

I had been on a tough away assignment in Boston for 3 months and earned a well deserved break by the time the engagement was over and June had rolled in. Instead of going back to Caracas directly, I decided to visit a few random places I had not been to in a while. Since I had not visited Chile in 2 years, Santiago won out. The idea was to spend some time with my friends and then go to Puntas Arenas to visit another friend who works there. I have been wanting to try AC’s new J product as the experience I had with their 2006 flight from ICN to YYZ was everything but spectacular … (Read report here)

A quick search on A.Net tells me that this is the second report on AC’s J class, and the first on a Canada – Latin America route.

II > Pre-Flight:

a) Before Airport:
Air Canada is the “flag” carrier of Canada. A Star Alliance member, Air Canada has just finished a fundamental shift in its business model which their Board hopes will reap dividends in the future. From a lethargic government organization, Air Canada is now poised to exploit Canada’s continued economic rise and grow to a truly important airline. Its route network spans across the globe – though, there are notable exceptions. It only has a surprisingly vibrant Latin network, and has plans to build on it in the future.

Ticketing was done on Air Canada’s website (www.aircanada.com). While not the benchmark for an airline website, it seamlessly allowed me to book/change/view/print my itineraries several times over. It even has an option to see seat availability … but would choke anytime I needed to make an actual seat selection. Calling the rather rude Florida based agents however took care of that.

b) At Airport:
YYZ is a “dead zone” past 2230 and I thought I was the only person in the entire terminal. It is eerily empty with the T1 FID confirming only 4 flights – LHR, GRU, TLV, and my SCL-EZE flights.

Check-in itself was extremely smooth and pleasant and I soon had my bags tagged priority, boarding pass issued, and on my way out of Canada. Security was a breeze and I made it to the AC Maple Leaf lounge with enough time to check email and have a drink. The lounge itself is spacious and has all modern amenities such as free internet terminals, showers, and food and beverage options. It was spacious – but at this hour, anything would look spacious. My only issue with the lounge is that it looks super IKEA generic – it really could have been anywhere in the world.

Anyways, boarding was called at 2300 and I made myself to the gate – there was an interesting mix of passengers – Canadian tourists, expat Latins, and the Argentine volleyball team? They were super amusing and took pictures of all the most random things. Business class passengers were asked to board first, and I entered the immaculate 763 and was immediately struck by the blue mood lighting. It looked really pleasant. One of the crew members greeted me and took me to my seat … 8A is hands-down the best seat in the house for its privacy … though do be warned of the noise from the Y cabin, especially the basinet seats.

Upon reaching my seat, I was impressed by the water bottles and amenity kits that were already there. Additionally, we were treated to a welcome drink of champagne or orange juice, 3 newspapers, and headsets. One thing that caught my eye … leftover alcohol stirrers in the seat which indicated that the seat had not been cleaned well. Not good.

J load was less than 20% … making me think that the flight did not make money.

Airport - External:

(YYZ – T1)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/001.jpg

Check-in:

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/002.jpg

Airport - Internal:

(Look how empty it is)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/003.jpg

(FID)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/005.jpg

(Pre security)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/004.jpg

Scenes of the tarmac:

NONE

Lounge

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/006.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/007.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/008.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/009.jpg

Boarding:

(Boarding area)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/010.jpg
(Serene boarding)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/011.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Very impressive. Service starts as soon as you get on board with a hot towel service … and a welcome drink … and newspapers being distributed. Immediately after take off, there is a beverage and dinner service. An hour prior to landing, there is a cold towel service and a breakfast.

b) Aircraft + Seats:
Air Canada’s “XM’d” 763 looked truly immaculate, and I was impressed how an upgrade could completely transform an aircraft to look brand new. I mean, check out my old TR on AC’s 763 …
(Read report here). The interior is spotless and well-maintained and the blue hue was extremely pleasant to the eye. The bathrooms were well stocked throughout the flight and was clean even after the 10+ hour flight at SCL.

AC’s J class configuration for their 763 include the herringbone 1-1-1 staggered layout. The seats are 180 degrees lie flat, have a 70” pitch, with 20.4” width. While the seat was comfortable, the lack of storage was annoying. Also, the magazine rack was cramped and the overall seat material was not the best in the market.

As mentioned, I was not a big fan of the seat material. However, it is extremely comfortable, and I did appreciate all the pre-set postures. Additionally, seat is extremely comfortable in lie flat situation and I was able to snooze off for over 6+ hours. You do have to get use to the some uncomfortable folds, but you do that pretty easily I think.

What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense? It also feels weird facing side-ways when taking off and landing. While looking at the bins, you kinda feel the whole aircraft moving and taking off … all very earthy . Unlike some other reviewers of the herring-bone configuration, I personally did not think that you had to really tilt too much to look out of the window.

Oh, and I did like how the blue lights for the seat controls auto-turned on and off based on what position you were in.

Aircraft:

(AC 763 @ SCL. Photo Courtesy: F. Muro)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/AC763.jpg

Views from Aircraft:

(Entering Chilean airspace)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/038.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/039.jpg

(Beautiful water body 15minutes from SCL)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/040.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/012.jpg

Seat Recline + Angle View:



http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/017.jpg

Cabin:

(Photo Courtesy: E. Fortin)


(Notice the soothing blue mood lighting)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/018.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/019.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/013.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/015.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/016.jpg

(Nasty – what I found upon boarding)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/020.jpg

c) Meal + Beverage:

My last Air Canada J flight (ICN-YYZ) had relatively poor catering (Read report here)
) and had scored a 7.0 on the scale. However, this flight was very different. Service consisted of pre-beverage drinks (champagne + orange juice), menus distributed on ground, order taken just post take-off, a dinner service, and a pre-arrival breakfast service.

For dinner, one could get an “express meal” option and go to bed, or have a more relaxed dinner. Since I was hungry, I chose the later option. Selections for the main course include grilled beef tenderloin/sole-shrimp-scallop combination over rice/whole wheat penne pasta. Orders were taken soon after take-off, and was followed thereafter by a drink service. While the awesome cabin crew was well meaning, she produced one of the worst Bloody Mary’s I have had in recent memory … just way watered down and I don’t think she used tomato juice . C’est la vie! After the attendant set my table (I struggled to get the table going), the service began with a pretty good smoked salmon in vodka with red onion etc. I found it a tad tacky (and rushed) that the post dinner cheese and dessert were placed with the appetizer – though the dessert of Breton vanilla biscuit with raspberry pureé was excellent indeed. My main course turned out to be really good as well – though, the quality of the saffron sauce was dubious.

I don’t know if water and other runs were made after the dinner service as I pretty much crashed and fell asleep somewhere over Florida, and only woke up to the gentle touch of my flight attendant. She brought me a hot towel and asked if I was ready for breakfast. Oh boy was I! There were two options (weirdly, less than Air India’s 3 options in Y class), and I chose the rather good scrambled eggs ranchero. Not bad at all.

During the flight, one had access to a decent selection of beverages – including champagne (no choice), red wine (3), white wine (3), port (1), and a rather limited collection of spirits. Of course, being part of the Commonwealth, the tea selection would have made Queen VII happy.

(Menu Options)








(Post take off drinks; the space to keep the drink was narrow and cramped)

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/022.jpg

(Dinner – weird how dessert is served with appetizer)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/023.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/024.jpg

(Breakfast)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/025.jpg

d) Inflight Entertainment:

First of all, all airlines need to go to Air India to see what kind of headphones are needed. AI’s Y class headphones were better than the crap given onboard AC. Thankfully, the actual system was pretty good … and featured a decent collection of movies, games, television shows, etc. I did find it hilarious that only the movies and TV worked and smiled when the crew came on the PA to say, “please only chose movies or television; everything else will result in the IFE freezing.” I had seen most of the movies, so ended up watching some lame Italian movie about a road trip to Morocco with more clichés than the worst Hollywood movie. Added to this, a good in-flight magazine and you really have no reason to complain about the standard of service.

(Poor headphones)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/030.jpg


http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/031.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/032.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/033.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/034.jpg

(Find product placement in premium cabin a tad tacky)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/035.jpg

(Bad Italian movie)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/036.jpg

(“In-flight magazines”, Boarding Passes – from the return flight, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/037.jpg

e) Crew:
I have had a mixed bag of luck with AC crew in the past. My J crew on the ICN-YYZ flight in the end of 2006 (Read report here) had the most lame crew and had scored a 5.0 on my scale; a few months earlier, on a Y segment between YYZ and YVR (Read report here), the crew led by a fantastic Mr. Meghji had scored a 9.0 on my scale.

Thankfully, the crew on this flight was more of the later. First off, the purser came and introduced himself after take-off and asked how the flight was prior to arrival. Great touches, but it seemed disingenuous and a little staged. However, the flight attendant “assigned” to me, Ms. DeXXX M was absolutely fantastic! She clearly enjoyed her job, had panache, and came and asked me several times if things were OK and if I needed anything else. More importantly, she knew of AC’s history and where it was headed – two things that are very crucial towards making an attendant good. I was impressed with her commitment and her overall positive attitude. Now only if she could make her energy rub off on the bitter colleagues I had on my ICN-YYZ flight!

IV> Post-Flight:

Arrival @ SCL is a breeze, and I spent very little time at immigration and customs. Bags arrived rather promptly and within 30 minutes, I was en-route to my friend’s house.

(Parked next to an IB 343)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/041.jpg

(Baggage Claim @ SCL)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/042.jpg

V> Impressions + Scores:

My experience on AC 092 was VASTLY superior than the past experiences I have had in prior ultra long haul intercontinental flights with them. The new J class seats are an absolute delight, and the entire cabin is soothing and inviting. Everything from the airport experience (lounges particularly) to meals to IFE to crew has been upgraded and the hard-work is clearly evident in all areas. I was particularly impressed by the crew (especially one) who were such a different breed than the trans-Pacific crew on AC. The challenge for AC is now to elevate its service from a good airline to a great airline. For this to happen, small things need to be fixed. As excellent as the service is, it is the attention to detail that separates the “women from the girls.” The poor cleaning @ YYZ, meal service presentation rushes, beverage service not being at par, a disingenuous purser, poor headphones, and IFE that does not really work all throughout are small things that take away from an overall excellent product.

Air Canada has come a long way. Now it is the duty of AC management to truly take the airline to the next level and reflect the ambitions of a progressive forward looking country. I have absolutely no reservations in recommending AC based on this flight, and given a choice, I would probably pick them over the competition (at least in Latin America) again.

1.0 > RESERVATION: 8.0
2.0 > CHECK-IN: 9.0
0.5 > LOUNGE: 8.0
0.5 > BOARDING: 8.0
2.0 > SEAT: 9.0
0.5 > AIRCRAFT OVERALL AMBIENCE: 10.0
1.0 > IFE: 7.5
2.0 > CREW: 9.0
2.0 > FOOD: 8.0
0.5 > BEVERAGES: 7.0
0.5 > A.KITS + OTHER FREEBIES: 8.0
0.5 > DISEMBARKATION: 9.0
1.0 > ON-TIME RECORD: 10.0
WEIGHTED OVERALL IMPRESSION (WOI): 8.61 – NEW BEST FOR PREMIUM CABIN
(Pre-flight WOI of all reviews: 6.44)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.
(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.25: Korean Air (45): NAN-ICN: 10/2007
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
4.96: Valuair (08): CGK-SIN: 09/2006
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

(Pretty decent amenity kit – I am impressed when airlines continue reinventing – this is a kit different from the ones on board the preceeding year)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/043.jpg

[Edited 2008-07-25 09:07:52]


Live, and let live.
24 replies: All unread, jump to last
 
User currently offlineBentley55 From Panama, joined Mar 2008, 99 posts, RR: 0
Reply 1, posted (6 years 16 hours ago) and read 32767 times:

Excellent TR. Thanks for sharing! Once CO joins *Alliance I will be looking forward to flying on Air Canada.

User currently offlineMk777 From United States of America, joined Oct 2006, 1195 posts, RR: 0
Reply 2, posted (6 years 16 hours ago) and read 32767 times:

Another immaculate TR.

The seats on business on the 767XM'd Air canada a/c's do look good.

The food looks good, its business class after all.....love the comparisons you make to AI's food option in Y and the headphones...quite funny!!!

I have to agree with you and say that bloody mary looks very watery....not a good drink, IMO as well  Smile

YYZ terminal 1 looks nice....though very deserted at that time....but somehow, i felt that you prefer a crowded airport...

The pics before landing at SCL of the Andes are wonderful. Would like to have seen more pics from the SCL terminal.

Interesting read as always.



come fly with me
User currently offlineOA260 From Ireland, joined Nov 2006, 26845 posts, RR: 58
Reply 3, posted (6 years 13 hours ago) and read 32767 times:

Hi there nice TR. Good pics. I'm still not convinced that I like the AC new product. Only time will tell. I have heard some people find it a bit closed in but I guess everyone is different.

OA260


User currently offlineOjas From India, joined Mar 2008, 2957 posts, RR: 24
Reply 4, posted (6 years 12 hours ago) and read 32767 times:

An excellent TR as always! Good to see the B767 of Air Canada have the new J class seats.

Did you peep in the Y class by any chance? how were the loads?



A lion does not concern himself with the opinions of the sheep
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4253 posts, RR: 51
Reply 5, posted (6 years 11 hours ago) and read 32767 times:

Hi
good report, nice pics of the most important issues around the flight  thumbsup 
Although, this AC product seems not getting me in, for some reason. The cabin lay-out is just 'not my style'. Of course, I won't complain, but I feel that some other companies offer a better product to serve my personal needs  Smile



"The whole world steps aside for the man who knows where he is going"
User currently offlineJpyvr From Canada, joined Jan 2000, 124 posts, RR: 0
Reply 6, posted (6 years 7 hours ago) and read 32767 times:

You mention that the Bloody Mary the FA served you seemed watered down, and that you didn't like it. I'm wondering if you received not a Bloody Mary, but a Bloody Caesar, which for some reason is extremely popular in Canada - practically the national cocktail I would say. Instead of being made with tomato juice or Bloody Mary mix, it's made with Clamato juice and vodka - Clamato juice being a mixture of tomato and clam juices. Clamato juice is much thinner than tomato juice, which can be quite thick and pulpy. It isn't short on flavour, however, and I have come to prefer a Bloody Caesar to a Bloody Mary. Perhaps it was the strangeness of the juice and the fact that you were expecting something else that caused you to call it the worst Bloody Mary you had ever had.
Thanks for the TR - I'm flying J class in September YYZ-GRU, and hope I have as good as experience as you did.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 7, posted (6 years 6 hours ago) and read 32767 times:

First off, thanks for reading. I am waiting for my early morning flight to SXM. Any A.Netters @ SXM?

Quoting Mk777 (Reply 2):
Would like to have seen more pics from the SCL terminal.

= You will get them very soon  Smile. I have some more TR's involving SCL airport.

Quoting OA260 (Reply 3):
I'm still not convinced that I like the AC new product. Only time will tell. I have heard some people find it a bit closed in but I guess everyone is different.

= As I remarked, there are things I do not like. One of them, is the lack of space for putting stuff ... however, I would totally live with that "discomfort" for a flat bed.

Quoting Ojas (Reply 4):
Did you peep in the Y class by any chance? how were the loads?

= Around 65%.

Quoting Airbuseric (Reply 5):
Although, this AC product seems not getting me in, for some reason. The cabin lay-out is just 'not my style'. Of course, I won't complain, but I feel that some other companies offer a better product to serve my personal needs

= There are better J class products out there for sure. NH, SQ, 9W, EK, EY, JL IMO all offer better products. However, AC's J is a zillion miles ahead of its own previous J, and definitely better than the "wanna-bee" sleeper seats that you see on many airlines ... you know, the whole slanted 170 degree crap.

Quoting Jpyvr (Reply 6):
Perhaps it was the strangeness of the juice and the fact that you were expecting something else that caused you to call it the worst Bloody Mary you had ever had.

= But, I did ask for a Bloody Mary  Smile. Anyways, good to know. Now I can impress my Cannuck friends.

Cheers,
A.



Live, and let live.
User currently offlineSCL767 From Chile, joined Feb 2006, 8748 posts, RR: 5
Reply 8, posted (6 years ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Nice pics of the Andes.

User currently offlineMack8994 From Canada, joined Jan 2006, 59 posts, RR: 0
Reply 9, posted (5 years 12 months 4 days 17 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
J load was less than 20% … making me think that the flight did not make money

I take this flight every month... I've noticed that the load factors depend on the day of the week. The flights on Sat and Sun are usually packed and many passengers looking for an upgrade, get denied.

By the way, great trip report. You beat me to it... I'm basically too lazy to get the trip report written when I take this flight.

Quoting Abrelosojos (Thread starter):
Post take off drinks; the space to keep the drink was narrow and cramped

I agree. I'm always nervous that I am going to spill my beer (Heineken...always!)  bigthumbsup 

Quoting Abrelosojos (Thread starter):
I don’t know if water and other runs were made after the dinner service as I pretty much crashed and fell asleep somewhere over Florida

Actually they do. A FA usually goes around with water and offering to those passengers that are awake. If you ask, they can also bring you juice... I have noticed that on some flights they do keep a basket of snacks in the galley.

Quoting Abrelosojos (Thread starter):
Find product placement in premium cabin a tad tacky

I agree. The worst is that whenever you start a new movie or TV show, the same ads are played again.



Courage is the power to let go of the familiar!
User currently offline9W748Capt From United States of America, joined Feb 2008, 546 posts, RR: 1
Reply 10, posted (5 years 12 months 4 days 12 hours ago) and read 32767 times:

Muy bien, senor Abrelosojos! You continue to write the book on TRs! Glad you had a good experience with AC this time, service looked very good indeed, save for the leftover alcohol stirrer. Thanks for sharing, as usual!

User currently offlineUAL757 From United States of America, joined Sep 2006, 806 posts, RR: 4
Reply 11, posted (5 years 12 months 3 days 22 hours ago) and read 32767 times:

Great pictures!

Uhm AC food looks "blah". Nothing special.

Thanks for writing this, and you have quite the collection of trip reports!

Keep it up  bigthumbsup 

-UAL


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8486 posts, RR: 55
Reply 12, posted (5 years 12 months 1 day 12 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Great report and pictures, many thanks.

This is the best TR I've seen for the new AC J product, others have nogt been so kid, however catering and staff do vary from flight to flight.

Still not sure about the cabin layout, though the A side seems better as you don't face anyone.

I have a VS flight in J on Thursday, they have a similar layout so I'll get a feel for it then.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 13, posted (5 years 12 months 1 day 5 hours ago) and read 32767 times:



Quoting BA319-131 (Reply 12):
This is the best TR I've seen for the new AC J product, others have nogt been so kid, however catering and staff do vary from flight to flight.

Still not sure about the cabin layout, though the A side seems better as you don't face anyone.

= You know what has been so funny about this TR ... usually I am pretty strict with my scoring, and people usually agree with it. However, this is one TR which scored my highest ever for J, and all of y'all have been up the wazoo criticizing AC. Interestingly, my previous J experience with AC on ULH was mediocre at best.

Cheers,
A.



Live, and let live.
User currently offlineJamesontheroad From United Kingdom, joined Jul 2005, 541 posts, RR: 1
Reply 14, posted (5 years 12 months 1 day 1 hour ago) and read 32767 times:

Thanks for taking the time to contribute another detailed and well written TR.

I had my fingers crossed for an XM's 767 from YEG - LHR last year, but was just too earlier to get one. Like your previous flight, I also found the food service to be pretty poor in J, but I can't tell whether you've sampled some improvements or whether I just experienced the output from a station that only had one daily l/h flight to cater for.

http://www.airliners.net/aviation-forums/trip_reports/read.main/116831

Happy travelling,

*j*


User currently offlineVivekman2006 From India, joined May 2006, 530 posts, RR: 3
Reply 15, posted (5 years 11 months 4 weeks 1 day 21 hours ago) and read 32767 times:

Very nice, detailed and well written trip report!  Smile

From your experience, would the port-side window seat be better (in terms of privacy/exclusivity) as compared to the starboard-side window seat in a Herringbone design?

- Vivek


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 16, posted (5 years 11 months 4 weeks 1 day 15 hours ago) and read 32767 times:



Quoting Vivekman2006 (Reply 15):
From your experience, would the port-side window seat be better (in terms of privacy/exclusivity) as compared to the starboard-side window seat in a Herringbone design?

- Vivek

= I prefer the port-side window because I prefer looking at the "wall" of the middle-seats than the view from the star-board side where you have the view of the persons legs.

Cheers,
A.



Live, and let live.
User currently offlineKurt From United States of America, joined Oct 2001, 417 posts, RR: 0
Reply 17, posted (4 years 10 months 2 weeks 3 days 15 hours ago) and read 32767 times:

We are booked in C DEN-YYZ-(SCL)-EZE (6 nights), EZE-SCL (3 nights) and SCL-YYZ-DEN early next month on this flight and your report is really excellent. I'm looking forward to the trip, which I booked about 10 months ago using UA MP miles (only 80K per ticket, it's gone up since). It finally seems like the trip is coming near. Whoo-hoo!

User currently offlineDirectorguy From Egypt, joined Jul 2008, 1651 posts, RR: 11
Reply 18, posted (4 years 10 months 2 weeks 3 days 13 hours ago) and read 32767 times:

Great TR, thanks for sharing. As always-great pics. AC certainly did do a good job with the new layout, and doesn't seem as claustrophobic as CX's.
Regards,
DG


User currently offlineJAGflyer From Canada, joined Aug 2004, 3495 posts, RR: 4
Reply 19, posted (4 years 10 months 2 weeks 3 days 5 hours ago) and read 32767 times:

You baggage tag indicates you flew from BOS to YYZ and then onto SCL. How did you find the connection experience through YYZ? I'm surprised you were on the departures level (pre-security) despite connecting from a transborder flight. I would have thought they have you stay on the secure side if you are connecting?


Support the beer and soda can industry, recycle old airplanes!
User currently offlineRP TPA From United States of America, joined Oct 1999, 852 posts, RR: 0
Reply 20, posted (4 years 10 months 2 weeks 2 days 16 hours ago) and read 32767 times:



Quoting JAGflyer (Reply 19):
You baggage tag indicates you flew from BOS to YYZ and then onto SCL. How did you find the connection experience through YYZ? I'm surprised you were on the departures level (pre-security) despite connecting from a transborder flight. I would have thought they have you stay on the secure side if you are connecting?

It looks like for whatever reason Abrelosojos took AC355 BOS-YYZ, which is the first flight of the day (departs 0610). Pretty good reason to avoid the shortcut (which would have kept him "in transit" for approx 15 hours), and instead clear normal immigration and customs which allows him to enter the public area. That way, he can leave the airport if he wants.


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 21, posted (4 years 10 months 1 week 4 days 6 hours ago) and read 32767 times:

Thanks for a great, informative TR.
For some reason, when I saw your pics of the meals, it occurred to me that all the AC Bus Class meals remind me of the economy class meals served years ago, in the 60s, 70s and 80s. From what I can see and read in all the AC TR's, the AC catering in Bus is not very inspiring at all.
Cheers,
Carl



The only thing a customer should expect for his/her loyalty is good service
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5074 posts, RR: 55
Reply 22, posted (4 years 10 months 1 week 4 days 6 hours ago) and read 32767 times:

Funny how this report is generating comments now ... I had to think a while back  Smile.

Quoting Kurt (Reply 17):
We are booked in C DEN-YYZ-(SCL)-EZE (6 nights), EZE-SCL (3 nights) and SCL-YYZ-DEN early next month on this flight and your report is really excellent. I'm looking forward to the trip, which I booked about 10 months ago using UA MP miles (only 80K per ticket, it's gone up since). It finally seems like the trip is coming near. Whoo-hoo!

= Wish you a happy trip!

Quoting Directorguy (Reply 18):
AC certainly did do a good job with the new layout, and doesn't seem as claustrophobic as CX's.

= Yes. AC's layout is significantly better than CX's.

Quoting JAGflyer (Reply 19):
You baggage tag indicates you flew from BOS to YYZ and then onto SCL. How did you find the connection experience through YYZ? I'm surprised you were on the departures level (pre-security) despite connecting from a transborder flight. I would have thought they have you stay on the secure side if you are connecting?



Quoting RP TPA (Reply 20):
It looks like for whatever reason Abrelosojos took AC355 BOS-YYZ, which is the first flight of the day (departs 0610). Pretty good reason to avoid the shortcut (which would have kept him "in transit" for approx 15 hours), and instead clear normal immigration and customs which allows him to enter the public area. That way, he can leave the airport if he wants.

= Y'all have an eye for detail! I went to YYZ for the day to have some fun with someone ... hehe ... and then take the evening flight to SCL.

Quoting AY104 (Reply 21):
For some reason, when I saw your pics of the meals, it occurred to me that all the AC Bus Class meals remind me of the economy class meals served years ago, in the 60s, 70s and 80s. From what I can see and read in all the AC TR's, the AC catering in Bus is not very inspiring at all.

= Sadly, it is true on many airlines.

Saludos,
A.



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 23, posted (4 years 9 months 4 weeks 12 hours ago) and read 32767 times:

Hi A.,

stunning report as usual, enjoyed reading a lot.

Quoting Abrelosojos (Thread starter):
I entered the immaculate 763 and was immediately struck by the blue mood lighting. It looked really pleasant.



Quoting Abrelosojos (Thread starter):
The interior is spotless and well-maintained and the blue hue was extremely pleasant to the eye.

Yes, the new interiors on these relatively old birds are impressive. At least you could enjoy the blue light. On our FRA-YYC sector in May the light tones were changing all the time, from red to orange to green...only in Y class, of course.

Quoting Abrelosojos (Thread starter):
I did find it hilarious that only the movies and TV worked and smiled when the crew came on the PA to say, “please only chose movies or television; everything else will result in the IFE freezing.”

Welcome to the airline which is unable to fix its IFE problems...


PH



Nothing's worse than flying the same reg twice!
User currently offlineIBOAviator From Canada, joined Sep 2010, 120 posts, RR: 0
Reply 24, posted (3 years 10 months 3 weeks 3 days 3 hours ago) and read 23543 times:

WOW!! -- such a detailed, informative and immaculate TR. I've always enjoyed your TR's as a lot of other a.neters have but I am rather surprised to hear that you came across garbage at your seat in yyz. I have flown out of YYZ many times in J on both the B763 and the B777 and I have never ever come across less than an absolute clean suite when boarding but hey, AC isn't perfect.

Quoting PlaneHunter (Reply 23):
Quoting Abrelosojos (Thread starter):
I did find it hilarious that only the movies and TV worked and smiled when the crew came on the PA to say, “please only chose movies or television; everything else will result in the IFE freezing.”

Welcome to the airline which is unable to fix its IFE problems...

lol-- this truely made me laugh out loud. EVERY single time that I fly AC, and it doesn't matter the route, a/c, class, int'l or domestic, AC's IFE product has NEVER worked at it's max capacity. Something always freezes or doesn't work or something... And the sad part is that problem is not just specific to one a/c, it's a problem that exists among a fair chunk of AC's fleet- I guess AC has some work to do  

Anyways, Superb TR and I hope for all that your future AC experiences are similar to this one because AC is an airline that has come along way in both management and a/c upgrades so it really is nice to read posative TR's praising AC and their upgrades.

Best Regards



Keep Calm and Go Around!
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