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Sky Airline H2 173: 09/JUN/08: IQQ-SCL: Y Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Posted (6 years 1 month 2 weeks 18 hours ago) and read 16265 times:

Feedback always appreciated.

Trip Report: 051
Flight Category: Y-ISR (See Report End)
Date: 09 Jun-08
SDT/SAT/Delay: 1345/1635/02:50 hrs
Flight: Sky Airline H2 173, 886 miles
Routing: IQQ-ANF-SCL
Aircraft: 732
Seat: Economy, 9A

I > Background:

I had been on a tough away assignment for 3 months and earned a well deserved break by the time the engagement was over and June had rolled in. Instead of going back to Caracas directly, I decided to visit a few random places I had not been to in a while. Since I had not visited Chile in 2 years, Santiago won out. The idea was to spend some time with my friends and then go to Puntas Arenas to visit another friend who works there. However, events in Santiago had transpired against such a trip and I ended up in the city of Iquique (IQQ) in northern Chile.

A quick search on A.Net tells me that this is the first report on H2.

II > Pre-Flight:

a) Before Airport:
Founded in 2000, Sky Airline is Chile’s 2nd largest operator and flies 13 732’s from its SCL hub to numerous destinations in Chile and to Arequipa in Peru. Like Aerolineas del Sur and LAN, their flights are duplicative and have the same unimaginative routings emanating from the SCL hub … though Chilean A.Netters tell me that there is no demand between regions … all demand is funneled through Santiago.

So, ticketing was interesting in itself. After landing from the Aerolineas del Sur flight (Read report here), I proceeded to the Sky Airline desk and was assisted meticulously by an agent trying to find me a return flight to SCL. She was super friendly and was very understanding of my concern and my experience thus far. Anyways, she was able to book me a flight the following day on Sky Airline … however, again, some moronic rules took effect. She could only issue me a full Y walkup fare. To get a cheaper fare, I had to go to the city office and get it issued. Uugh. Ok, whatever. So I took the shuttle to the city, and then the next day went to the city office for the ticket to be issued. Of course, the agent at the city office was not pleased that her colleague had “revealed this business secret” and went to make a big deal of selling me a discounted ticket. Uugh. After a 67 minute wait, I finally was issued a ticket … which they could not actually issue because of the time left to the flight. Apparently, they documented the booked PNR that I had paid, but an e-ticket could not be issued. Since time was running out, I took them on their word and made my way to another shuttle bus taking me back to the airport.


b) At Airport:
The shuttle takes 45 minutes to 1 hour to get to IQQ which is literally located in the middle of nowhere alongside the national highway. The airport itself followed the Chilean Airport Design School “CADS” … with the design similarities between IQQ and ANF absolutely eerie.

Check-in turned out to be this big drama as they agent kept on insisting that my itinerary was not ticketed and I had to pay the Y fare. It did not click in her head to check the PNR notes despite reminding her of it several times. Finally, a call back to the city office confirmed the same and she had to be walked through the entire process of issuing a boarding pass. After 30 minutes of trying, she gave up and said that she would just issue me a hand written card and take care of the ticketing later. Given all the drama of the morning thus far (and because I was hungry), I accepted her seat assignment and went to the super awesome café with courteous service to have a huge sandwich and really bad café (seriously, Chile needs better coffee)!

Security was a breeze and I made it to the gate with enough time. The flight is a multi-stop that originates in Arica (ARI) and stops in Iquique (IQQ), Antofagasta (ANF) en-route to Santiago (SCL). Boarding was called soon, and upon entering the cabin, I noticed how different this 732 was from the 3I (Aerolineas del Sur) one. It looked much more cramped and the lack of J ensured it looked more like a 732 from an U.K. charter operator in the 1980s. Y load was around 70%, with more passengers disembarking at ANF than joining us at ANF.

Airport - External:

(Road from Iquique to IQQ)


(Iquique Airport)


(Overlooking the highway)


Check-in:



Airport - Internal:

(Pre-Security)


(FID: Notice the abundance of routings …)


(Yummy burger and bad café)


Scenes of the tarmac:

NONE

Lounge

NONE

Boarding:

(Boarding area)


(Boarding called)


III> In-Flight:

a) Service Schedule + Impressions:
Sweets at take-off for ANF. During the ANF-SCL leg, hot meal service.

b) Aircraft + Seats:
Unlike 3I, H2 732’s are not well maintained. Many of the seats were broken and mine did not have functioning seat pads … or, they were super worn out ensuring that my butt felt up the metal for most of the flight. Very uncomfortable indeed. Moreover, the actual seats were uncomfortable with remarkably tight pitch and no recline.

Aircraft:



Views from Aircraft:

(LAN arriving – hmmm – I wonder from where)


(LAN parked next to us)


(Beautiful Andes)


General Seat Views + Seat Legroom



(Kinda hurts …)


Seat Recline + Angle View:



Cabin:





c) Meal + Beverage:

At IQQ, sweets were distributed on the ground. After the ANF stop, a hot meal service ensured with the choices being pasta or ham. I chose the rather disgusting ham and it was just not good. Unlike Air Comet Chile, there was no alcohol and the bread sucked. Having said all of that, I did appreciate being given a meal on such a short flight.



(Kinda disgusting … especially the gravy)


d) Inflight Entertainment:

None. The Sky Airline is kinda blah … and I felt sorry for those who did not speak Spanish.

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:

Ok, the crew were hot. But besides that, there was really nothing much to say about them. I mean, they did not smile much during the flight and just basically showed up to do the safety demonstration and distribute meals in a very grumpy fashion. In fact, only one of the crew was actually working … the two others were busy chatting and reading their magazines.

IV> Post-Flight:

Arrival @ SCL was a breeze, and I was soon on my way to my hotel (San Cristobal Towers) through some bad Las Condes traffic.

(Lax security @ SCL. This is the gate that separates arriving and departing passengers – and then goes on to the airbridge – as you can see wide open)


V> Impressions + Scores:

I must try to fly LAN on a Chilean domestic flight to come up with some kind of overall impression about domestic flying in Chile. Sky Airline was as poor as Aerolineas del Sur. Sky had better ground handling than Aerolineas; the food was MUCH MUCH better on Aerolineas; the crew and inflight product/cabin were poor on both. Probably why Sky Airline is marginally better than Aerolineas is because it got me where I needed to go without lies and in a timely fashion. As a side note, in a culture of e-ticketing, why is the concept of e-ticketing so difficult in Chile. If given a choice, I would prefer Sky Airline over Aerolineas … however, not by much.

1.0 > RESERVATION: 3.0
2.0 > CHECK-IN: 5.0
0.5 > LOUNGE: N/A
0.5 > BOARDING: 8.0
2.0 > SEAT: 2.0
0.5 > AIRCRAFT OVERALL AMBIENCE: 7.0
1.0 > IFE: 4.0
2.0 > CREW: 4.0
2.0 > FOOD: 6.0
0.5 > BEVERAGES: 6.0
0.5 > A.KITS + OTHER FREEBIES: 5.0
0.5 > DISEMBARKATION: 9.0
1.0 > ON-TIME RECORD: 9.0
WEIGHTED OVERALL IMPRESSION (WOI): 5.00
(Pre-flight WOI of all reviews: 6.45)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.
(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.25: Korean Air (45): NAN-ICN: 10/2007
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.00: Sky Airlines (51): IQQ-SCL: 06/2008
5.07: Go Air (35): MAA-HYD: 09/2007
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

NONE


Live, and let live.
8 replies: All unread, jump to last
 
User currently offlineAirbus767 From United States of America, joined Aug 2007, 68 posts, RR: 0
Reply 1, posted (6 years 1 month 2 weeks 9 hours ago) and read 16077 times:

Interesting reports with Sky & Air Comet, I've wanted to see for a while now a trip report form either of LAN's competition in the Chilean domestic market; it seems like LAN's got the advantage. Air Comet did a really crappy job of handling the situation with your flight, they should have given you a ticket on another flight leaving to PUQ on LAN or Sky if available. Either way Iquique looks pretty good, love the desert scenery! And yeah the similarities between the two airports is scary haha they're like clones, I wonder if every other airport in Chile is like that...

Quoting Abrelosojos (Thread starter):
(Lax security @ SCL. This is the gate that separates arriving and departing passengers – and then goes on to the airbridge – as you can see wide open)

Yeah I've noticed that. Wandering throughout the airport waiting for my flight to JFK a few weeks ago I noticed that the doors that usually separate domestic & international departures were wide open, both of them! I didn't notice at first, I was wandering just looking around without paying too much attention, then I looked at the FIDs and they were displaying national departures!! At that point the "I'm not supposed to be here" feeling came over me and I left quickly thinking I was in some sort of forbidden area Big grin

Great report!



LAN ~ United Airlines ~ Aerolineas Argentinas ~ Pluna ~ Varig ~ American Airlines
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6220 posts, RR: 11
Reply 2, posted (6 years 1 month 1 week 6 days 18 hours ago) and read 15905 times:

Interesting trip report, It's great to have more trip reports from South America. I am dying to read trip reports from AeroSur, Aerolineas Argetinas, Conviasa- so on.

Thank you for a great read.

Regards,

Chepos



Fly the Flag!!!!
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 3, posted (6 years 1 month 1 week 5 days 23 hours ago) and read 15803 times:

Another great report about an exotic airline. The meal doesn't look too bad in general, except for the sauce...

Quoting Abrelosojos (Thread starter):

(Kinda hurts …)

Come on, your knees don't even touch the seat in front!  Wink


PH



Nothing's worse than flying the same reg twice!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 4, posted (6 years 1 month 1 week 5 days 18 hours ago) and read 15731 times:



Quoting PlaneHunter (Reply 3):
Come on, your knees don't even touch the seat in front!

= What can I say? I am a spoilt brat  Smile. Now, are you excited about my first experience (and TR) on Ryanair later in the year ...

Cheers,
A.



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 5, posted (6 years 1 month 1 week 5 days ago) and read 15661 times:



Quoting Abrelosojos (Reply 4):
= What can I say? I am a spoilt brat

No doubts about that!  Wink

Quoting Abrelosojos (Reply 4):
Now, are you excited about my first experience (and TR) on Ryanair later in the year ...

Yes, indeed. I'm already curious about the rating - probably the first carrier with less than 4.0 points on your scale?


PH



Nothing's worse than flying the same reg twice!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 6, posted (6 years 1 day 3 hours ago) and read 15154 times:



Quoting PlaneHunter (Reply 5):

No doubts about that! Wink

= Thanks  Wink.

Quoting PlaneHunter (Reply 5):
Yes, indeed. I'm already curious about the rating - probably the first carrier with less than 4.0 points on your scale?


PH

= I have to break your heart ... not flying Ryanair anymore ... but Sky Europe.

Saludos,
A.



Live, and let live.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 7, posted (5 years 10 months 1 week 2 days 8 hours ago) and read 14149 times:



Quoting Abrelosojos (Reply 6):
I have to break your heart ... not flying Ryanair anymore ... but Sky Europe.

Probably a good choice, considering it is in serious trouble and may cease to exist in the near future.


PH



Nothing's worse than flying the same reg twice!
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5097 posts, RR: 55
Reply 8, posted (5 years 10 months 2 days 16 hours ago) and read 13850 times:



Quoting PlaneHunter (Reply 7):
Probably a good choice, considering it is in serious trouble and may cease to exist in the near future.


PH

= I am glad I took Sky Europe. It was a pretty reasonable experience ... read about it at ... http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/137159/

Saludos,
A.



Live, and let live.
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