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LOT Polish LO 006: 17/JUN/08: WAW-JFK: J Cabin  
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Posted (5 years 7 months 2 weeks 4 days 16 hours ago) and read 32767 times:

Feedback always appreciated.

Trip Report: 054
Flight Category: J-ILR (See Report End)
Date: 18 Jun-08
SDT/SAT/Delay: 1230/1605/09:35 hrs (Delayed: 02:10 hrs)
Flight: LOT Polish Airlines LO 006, 5067 miles
Routing: WAW-JFK
Aircraft: 762
Seat: Business, 1F

I > Background:

I had been on a tough away assignment for 3 months and earned a well deserved break by the time the engagement was over and June had rolled in. Instead of going back to Caracas directly, I decided to visit a few random places I had not been to in a while. After a trip to Santiago and Barcelona, I was called to a business meeting in Warsaw … and then to Miami (via Newark).

While a quick search on A.Net tells me that this is the first report on LOT’s trans-continental Business Class, I could have sworn I saw a report on a similar flight. Anyways, c’est la vie.

II > Pre-Flight:

a) Before Airport:
LOT Polish Airlines is the “flag” carrier of Poland. Another often overlooked member of the Star Alliance, LOT provides an “interesting” list of city connections from its hub at Warsaw. In 2003, LOT became the 14th member of the Star Alliance and is currently still controlled by the Polish government (51%). In the midst of airline consolidation, it will be interesting to see the form in which LOT survives the next 10 years.

This last minute ticketing was done through LOT’s office in Warsaw. While I tried to book a ticket using their clean website at www.lot.com, I got time out errors each time and resigned myself to a trek to the CTO. The CTO was very efficient and surprised at my one-way J class purchase to EWR … guess not a lot of people buy walk-up J tickets to EWR on LOT. Anyways, while the ticket purchase itself was smooth, I was annoyed by the inability of the agent to book me into my preferred seat. Found it extremely weird. I just don’t understand why J/P class passengers who pay a premium are not offered their choice of seat.

b) At Airport:
One of the “joys” of buying a premium ticket is the ability to show up relatively late to the airport and check-in just an hour prior to the flight. Since I was scheduled to fly on LOT 11 to Newark (with departure at 1310), I lazily got out of my bed and made it to Okęcie international airport at 1200 to stare at a departure board saying that the flight had been cancelled! What?! I was at the ticketing office the day before – could they not have mentioned the same? Moreover, the ticketing office had 2 mobile numbers and my Westin hotel contact – could they not have called a full fare paying premium passenger to let him know of that?! Uugh. Anyways, keeping my cool, I made it to the Star Gold desk with a helpless lady who directed me to re-ticketing. Since the re-ticketing line was huge, I asked the guy who was “manning” the crowd at the Star Gold desk to help. Now, this guy was helpful (though, un-empowered) and pushed his way to the front of the ticketing desk with my e-ticket and passport. The re-ticketing woman kept on saying that there was nothing she could do and asked the guy to send me to the LOT office. Off I ran, to the LOT office where this man (it was a scene from a 1970s Soviet movie) was puffing on his cigarette reading a newspaper as around 10 passengers were trying to figure out what to do. The guy reading the newspaper did not give a damn that my flight was cancelled. I kept on asking to be put on the JFK flight – and he kept on saying that it was full. After a heated 5 minute conversation where my “chaperone” kept on reminding the “head guy” that I had a J ticket, it clicked on him, and he booked me on the JFK flight. Ok, it was now 1220 and I had to go back to re-ticketing to “collect the printout”. Running to re-ticketing (and internally having accepted that I am going to miss the flight), I went to the counter and was given a slip authorizing a J class seat on the JFK nonstop. Next stop was actual check-in. Now the e-ticketing was done in error and a very experienced and kind agent frantically typed on her machine to match the e-ticket numbers (she was angel). Boarding passes were issued and my hold luggage accepted at 1229 … I had 1 minute to get to the flight. But wait. I had to go to another counter and have my passport verified for entry into Uncle Sam and my passport stamped. Then, I ran back, to collect my boarding pass! LOL. So off I went after thanking my chaperone. There was a special security lane for J class passengers and soon I was at the “entrance” where you are stamped out of Schengen area. I made it to the gate at 1236 … convinced that I had missed my flight. However, when I got there, there was nothing but chaos, pandemonium, and a lot of yelling back and forth in Polish. Of course, the flight was over-booked (due to the EWR cancellation), but it seemed that several people had boarding passes to the same seat etc.

Needing to sit down and catch my breath and wonder about my hand luggage, I sat down next to a poor young Canadian girl. She had a Business class award ticket issued by United Airlines on the EWR nonstop. Since her flight was cancelled, and perhaps because she was not fluent in Polish and assertive enough, LOT station manager (the same smoking dude) had told her that she would have to buy a new ticket in lieu of her LOT ticket. Apparently, since it was United stock, LOT was not liable to transport her anywhere! WTF?! This 21 year old girl was in tears and with the gate agent being besieged by angry Poles had nowhere to go. I gave her the number of a contact I had in LOT and told her to contact him immediately. It was incredible. After a few minutes into the drama, the LOT station manager arrived yelling at his fellow Poles. I approached him again and asked about the Canadian girl … he was incensed that I would argue against him and kept on saying how her ticket was United stock and not LOT’s responsibility! Anyways, I told her to contact my friend at LOT (God, it helps sometimes working in this zoo of an industry) and decided to board the plane because I was getting a serious headache from the understandable mob situation outside.

OK. So I board the aircraft and am shocked to see that the 762 still features old style J seats. Even more shocking is that these seats are cramped in a cabin reminiscent of U.S. domestic class J seats. I mean, the seat pitch is just disgraceful. I would have a welcome drink … but the cabin crew is busy placating the riot that is already going on inside as somehow the gate agents had boarded passengers with same seat numbers. I started laughing as it reminded me of an experience in Central African Republic more than a Star alliance partner in the most important new European Union country. After almost two hours of fighting, negotiations, intense yelling, and me trying to look at the positive side that my bag would probably make it, the captain finally announced that we were ready to fly. The “problem” had been solved by giving a bunch of Y class passengers an operational upgrade (I was the only ticketed J passenger). I could not help but feel sorry for the Canadian girl who had a award ticketed J and was denied boarding. Really sad, and a very poor reflection on LOT. I did mention this to the crew who in a resigned manner asked me to write to the head quarters … which has been done with a copy to Star Alliance.

In case you did not figure it out, both J and Y load were 100%  Smile.

Airport - External:

(Warsaw Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/4e72e365.jpg

Check-in:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/001.jpg

(Re-ticketing desk)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/002.jpg

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/003.jpg

(FIDS – notice the canceled EWR flight – and the other cancelations)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/004.jpg

(Post-Security – always have time for pictures ... as I had resigned to missing the flight)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/005.jpg

Scenes of the tarmac:

NONE

Lounge

NO TIME  Sad.

Boarding:

(Boarding gate chaos)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/006.jpg

(Musical chairs inside…get of my seat b**tch*)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/006b.jpg


III> In-Flight:

a) Service Schedule + Impressions:
Random warm water after push-back … I think the crew were utterly tired already. Lunch served soon after take-off. Prior to landing, a second meal service. Several runs of water and snacks.

b) Aircraft + Seats:
LOT uses a 2-2-2 J layout in their 762. I was mega-disappointed as their in-flight magazine from earlier flights showed a lie-flat layout. These seats were bearable, but not something I’d like to take on an overnight flight. Legroom became abysmal and J bathroom had NO amenities!

Aircraft:

(LOT’s 762 playing hide-and-seek with me at JFK)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/007.jpg

Views from Aircraft:

(LOT Star Alliance aircraft bound for YYZ I believe)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/008.jpg

(Goodbye Warzawa)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/009.jpg

General Seat Views + Seat Legroom



(Legroom was way worse away from the bulkhead)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/011.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/012.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/013.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/014.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/015.jpg

(Bathroom without amenities)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/016.jpg

c) Meal + Beverage:

Warm water was served during push-back. Soon after climb, a rather elegant menu was presented by the awesome lead crew member Ms. B. Since I was the only ticketed J passenger, I felt she treated me extra special by explaining the menu choices and asking me what I wanted.

Lunch was OK. The appetizer portions could have been bigger, and my chicken was a little too “TV dinner” for me. Having said that, the entire service was conducted impeccably by Ms. B and she was always checking-in on me asking me if I wanted anything else and/or if I wanted additional drinks. Wine menu and other alcoholic beverages were more than adequate. During in-flight Ms. B came over to ask me if I wanted anything periodically and there were several snack and water runs … which impressed me tremendously as it was MUCH superior than the standard European disappearing act made famous by Iberia, Air France, Lufthansa, and KLM. Dinner was served soon after take-off. Pre-landing, another small skimpy meal service followed – again served with grace, style, and warmth by Ms. B.

(Menu)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/017.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/018.jpg

(Warm water at pusback)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/019.jpg

(Lunch)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/020.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/021.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/022.jpg

(Dessert was very retro 1980s 707 Y class)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/023.jpg

(Yummy snack run mid-flight)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/023b.jpg

(Pre-arrival snack)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/024.jpg

d) In-flight Entertainment:

LOT 762’s come with overhead screens and showed some movie called Outsourcing about some American dude moving to India to train someone and then fall in love. Besides the antiquated overhead screens, all J passengers were given an individual unit – while the choice of movies were poor, thankfully, they came with decent headphones and an intuitive screen. I was surprised though that the main movie was started 3 hours into the flight. Additionally, the in-flight magazine was actually a pleasant read.

(Some kind of video about how much Poland has transformed since 1991)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/025.jpg

(This was cool – a step by step of how LOT’s route network evolved over time)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/026.jpg

(Regular headset)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/027.jpg

(In-flight unit)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/028.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/029.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/030.jpg

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:

Possibly the single greatest redeeming quality of the flight was an excellent crew. As I have always maintained, a crew “makes” or “breaks” a flight. Ms. B and her crew were no different. She profusely apologized for the delay and chaos and strongly encouraged me to write to LOT management. She had tremendous insight into airline operations, and I was clearly blown away by her knowledge and understanding. Throughout the flight, her colleagues and her would do runs of water and snack and she was always there smiling and doing a great job. She exemplified Polish hospitality and I felt like I was visiting a distant relative rather than being stuck at an abysmal J class going almost 10 hours. The entire service had professionalism and warmth – something missing from many airlines in the world and in Europe in particular.

IV> Post-Flight:

The 2+ hour delay meant that connections were lost for many. For those of us from the EWR flight, there was no provision to get us to EWR … despite the fact that I had a Continental onward to Miami. There was no ground crew greeting LOT passengers and the one baggage representative told me that LOT’s responsibility ended with me landing in New York Kennedy … despite that the entire ticket was full-fare and done on LOT stock. UUGH.

(Arriving @ JFK – and parked next to a 777 of Egypt Air – notice the Star Alliance livery – I had to do a double take as I had no idea they had joined Star in mid June. And, they hadn’t  Smile. BTW, is it me … or do I think MS’ entry in Star was very low-key?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/032.jpg

(JFK T4)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/033.jpg

(From Air Train)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/035.jpg

V> Impressions + Scores:

I wish I could say positive things about LOT’s J class product. Ground service at both WAW and JFK was horrid. The agents just did not care. I was lucky that I can afford to fly J class and have enough connections to help me when difficult. I can only imagine the ordeal say old grandmother Ms. Wiśniewski or Ms. Kowalski has to go through to visit her precious Andrzej or Agata when the moody LOT station manager keeps on smoking and reading his newspaper … or worse, when Ms. W or Ms. K arrive at JFK instead of EWR. I would like to imagine that the strength of the immigrant community pulls through … but that is not the way it should happen and that is not the way paying passengers should be treated.

Additionally, J class was way too “old school” and entertainment and food options just about average. LOT is definitely an “old school” airline that has not shaken the vestiges of its past. If given a choice, I would avoid LOT … especially in transcontinental night-flights on J … except of course if wonderful Ms. B and her cohorts are their to see me relax during the flight.

PS: Ms. B – if you are reading this, a stellar letter of recommendation has been dispatched to LOT and Star.

1.0 > RESERVATION: 6.0
2.0 > CHECK-IN: 1.0
0.5 > LOUNGE: N/A
0.5 > BOARDING: 1.0
2.0 > SEAT: 6.0
0.5 > AIRCRAFT OVERALL AMBIENCE: 7.0
1.0 > IFE: 7.0
2.0 > CREW: 9.0
2.0 > FOOD: 6.0
0.5 > BEVERAGES: 7.0
0.5 > A.KITS + OTHER FREEBIES: 8.5
0.5 > DISEMBARKATION: 4.0
1.0 > ON-TIME RECORD: 2.0
WEIGHTED OVERALL IMPRESSION (WOI): 5.39
(Pre-flight WOI of all reviews: 6.44)
* Weighted Overall Impression (WOI) aligns scores with what matters most. Weights are indicated alongside each category.
(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

PREMIUM:
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.58: Air Tran (02): EWR-MDW: 08/2006
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.31: Indigo (15): GAU-CCU: 10/2006
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)

VII> Other Pictures:

Some other pictures.

(Amenity kit)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/036.jpg

(Random things they give you on flight – how cute and old school)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/037.jpg

(Clubbing in Barcelona for my friend’s birthday – any guesses what the club is  Smile)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/038.jpg

(Warsaw)


http://i90.photobucket.com/albums/k251/abrelosojosnow/LO6/040.jpg

[Edited 2008-09-03 10:32:31]


Live, and let live.
26 replies: All unread, showing first 25:
 
User currently offlineBuck3y3nut From United States of America, joined Jul 2006, 876 posts, RR: 0
Reply 1, posted (5 years 7 months 2 weeks 4 days 16 hours ago) and read 32767 times:

wow once again a wonderful trip report. Its so awesome to read about different airlines and how they earn or disband their customers (in situations like the one you experienced). I also felt sorry for the poor canadian girl.

thanks a lot for writing this trip report and sharing it with us...


User currently offlinePHLstudent From United States of America, joined May 2006, 498 posts, RR: 7
Reply 2, posted (5 years 7 months 2 weeks 4 days 16 hours ago) and read 32767 times:

you left us hanging, did you make it to Miami?

I would have expected better from LOT as you say multiple times being a star member etc. Disappointing to see this although its nice to see something different.

always appreciate your reports


User currently offlineVermeer From United States of America, joined May 2000, 447 posts, RR: 4
Reply 3, posted (5 years 7 months 2 weeks 4 days 15 hours ago) and read 32767 times:

Thanks for your extensive report.
I flew return from EWR to WAW in August 2006 and - overall - the trip was good.
A couple of remarks:

1) You left from the new terminal. That is how it looks!!!!  Wink
In 2006 the terminal was still not finished ( I think it was due for Summer 2004, but I might be wrong) and it looked just like a big bulk of concrete. Airbridges were there already, though.
The old terminal was pure beauty in a 70's retro glam Soviet style, of course, if you are in that mood...lots of turns here and there ( I was in transit on my way to ARN). Lot had two lounges, both seventies style, one the sizr of a large closet with no windows and the second much bigger but again with no views and one computer for public use. I recall a big crystal-laden bar with alcohol, sweets and candies but that was it. Disappointing.

2) Chaos: my return flight to the US happened the day after the terror plot disruption in London. Pure madness at the airport! Coming From Stockholm I was not allowed to carry on my luggage but only my game boy, books, etc.
At immigration in WAW an extremely arrogant guard ordered me to toss in the garbage the nintendo cartridge I was playing with ( "no electronics, do you understand??") and we were all denied to carry any objects on board. Yes, that included pills, medicines and books.
LOT was clearly very strict but unprepared to deal with a large amount of backpacks and goods that needed to be stored in the cargo hold but were not checked-in.

3) Upgrades.
Clearly there must be a pattern with LOT. On my outbound flight there were three paying J customers ( I was one of them) and the rest were op-ups. Even worse on the way back: I was the only paying passenger in a cabin filled with upgraded passengers.
While I understand the overbooking concept it is difficult to fathom how come LOT could not calculate their yields better...many other airlines seem to have it down almost to a science ( SQ, LH...). It is a little frustrating for me to see it done so blatantly.

4) Seats: On the way out I had your same seat ( the old C) as yours and it was just passable. On the return I tried the lie-flat ( 170 degrees) one which made for a better journey.

5) Service was just being changed at the time of my travel. I still had the old crockery and only one choice of hot meal but quality was good. Their magazine fussed a lot about the new "healthy" and regional "choices" of food. I saw very little of those!
I had an "anomymous" amenity kit, triangular in shape with the usual suspects in it, nothing facny, actually I was quite surprised that it wasn't branded.
F/A were actually very nice and friendly.

After joining Star I had the feeling that LH would have steered LOT into a more internationally appealing carrier and since two years ago I saw them improving on-board catering, seats ( clearly not on all planes) and website. I felt that the personnel on board had plenty of good will and was willing to change the airline for the better.
I cannot say the same for the airport part of the trip.

My favorite part of the trip were the 'Prince Polo" chocolate covered wafers!!!


User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1100 posts, RR: 8
Reply 4, posted (5 years 7 months 2 weeks 4 days 8 hours ago) and read 32767 times:

Excellent TR. It's a shame to read about how poorly LO handled the delay on the ground. Telling people that LO is not responsible for interline connections is unfair, especially if LO issued the ticket. If they don't want to be responsible, then they should get rid of their interline agreements.

User currently offlineFlylot From United States of America, joined Dec 2007, 186 posts, RR: 0
Reply 5, posted (5 years 7 months 2 weeks 4 days 7 hours ago) and read 32767 times:

I really enjoyed your report but nothing surprised me. LOT has been practicing this "upgrade" technique for many years. I myself have only been upgraded once but have spoke to many passengers at the gate who have told me about their upgrade. LOT's passengers are mainly expats and so there isn't ever a real need for business class seating.

My only question is where was their 763? probably in the hangar as usual. Things might have gone more smoothly for you and other passengers had it been operational. Not only would have more passengers been able to fly but you would have gotten your pod seating.

By the way are the 762 still on there way out before winter now the 787 aren't coming?



"In Soviet Russia, airplane flies on you"
User currently offlineFlyMD From United States of America, joined Sep 2006, 278 posts, RR: 0
Reply 6, posted (5 years 7 months 2 weeks 4 days 6 hours ago) and read 32767 times:

Excellent TR, Thanks!.

I have to say that the J-class meal looked awful!!



Fly the friendly skies of life!. Enjoy every minute.
User currently offlineMilesDependent From Australia, joined Sep 2001, 854 posts, RR: 0
Reply 7, posted (5 years 7 months 2 weeks 3 days 22 hours ago) and read 32767 times:

Great report as always. I have been tempted to try out LOT in J - wow, I can tell you there is no chance of that now. What an absolute disgrace. Customer service, seats, food - all looked terrible. I think I'd rather go WAW-FRA-JFK on LH. Actually, I think I'd almost rather go UA!!

User currently offlineAirGabon From Switzerland, joined Dec 2003, 865 posts, RR: 2
Reply 8, posted (5 years 7 months 2 weeks 3 days 20 hours ago) and read 32767 times:

I guess that Air France is a bit better than LOT isn't it??

User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 9, posted (5 years 7 months 2 weeks 3 days 17 hours ago) and read 32767 times:

What a trip. I think LOT suffers from typical post-communism I don't care mentality.

User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 10, posted (5 years 7 months 2 weeks 3 days 17 hours ago) and read 32767 times:

First of all, thanks for all the comments and everything. To respond to some of the PM's I have received ... I cannot write a TR while on business trip. It is not ethical for me and so I avoid it.

Quoting Buck3y3nut (Reply 1):
I also felt sorry for the poor canadian girl.

= Ya. I actually emailed her and she reached home 3 days later on a combination of LH (via FRA and LHR), and UAL (IAD).

Quoting PHLstudent (Reply 2):
you left us hanging, did you make it to Miami?

= Yes. I made it to Miami. Bought a one-way walkup on B6 from JFK to FLL.

Quoting PHLstudent (Reply 2):
I would have expected better from LOT as you say multiple times being a star member etc. Disappointing to see this although its nice to see something different.

= I am convinced Star Alliance only improves a carrier cosmetically, and the greatest improvement is actually limited to IT/systems integration. It is a "LOT" (no pun intended) harder to change service culture.

Quoting PHLstudent (Reply 2):
always appreciate your reports

= Gracias.

Quoting Vermeer (Reply 3):

3) Upgrades.
Clearly there must be a pattern with LOT. On my outbound flight there were three paying J customers ( I was one of them) and the rest were op-ups. Even worse on the way back: I was the only paying passenger in a cabin filled with upgraded passengers.
While I understand the overbooking concept it is difficult to fathom how come LOT could not calculate their yields better...many other airlines seem to have it down almost to a science ( SQ, LH...). It is a little frustrating for me to see it done so blatantly.

= Sadly, LOT has actually got a pretty good RM team in place ... it is just that management never listens to them.

Quoting Vermeer (Reply 3):
On the return I tried the lie-flat ( 170 degrees) one which made for a better journey.

= Would have been nice. I was just surprised that a "flagship" route to JFK did not have these seats.

Quoting Vermeer (Reply 3):
F/A were actually very nice and friendly.

= Totally agree.

Quoting MHTripple7 (Reply 4):
It's a shame to read about how poorly LO handled the delay on the ground. Telling people that LO is not responsible for interline connections is unfair, especially if LO issued the ticket. If they don't want to be responsible, then they should get rid of their interline agreements.

= To be fair, the girl had her tickets on United. However, it does not matter. IATA Resolution 753e clearly states that LOT is the responsible carrier as they are the one doing the involuntary rerouting.

Quoting Flylot (Reply 5):
LOT's passengers are mainly expats and so there isn't ever a real need for business class seating.

= True. But LOT has to recognize that it also "represents" the new Poland ... and the new Poland is one with a lot of promise in Europe.

Quoting Flylot (Reply 5):
My only question is where was their 763? probably in the hangar as usual.

= Yes. Apparently, there aircraft go tech a lot.

Quoting MilesDependent (Reply 7):
Great report as always. I have been tempted to try out LOT in J - wow, I can tell you there is no chance of that now. What an absolute disgrace. Customer service, seats, food - all looked terrible. I think I'd rather go WAW-FRA-JFK on LH. Actually, I think I'd almost rather go UA!!

= Well, on the saving side, I think their onboard crew were fantastic.

Quoting AirGabon (Reply 8):
I guess that Air France is a bit better than LOT isn't it??

= I will definitely not go that far. My AF experience was by FAR WORSE than this one on LOT. The LOT crew were like heaven to the indifferent sad ones I encountered on AF.

Quoting Caspritz78 (Reply 9):
What a trip. I think LOT suffers from typical post-communism I don't care mentality.

= Sadly true. I have had the same experience on OK. But I MUST (over and over) say in LOT's defense, that their in flight crew was FAR FAR superior than most other European carriers I have witnessed or experienced.

Thanks for reading,
A.



Live, and let live.
User currently offlineNethkt From Thailand, joined exactly 13 years ago today! , 1044 posts, RR: 3
Reply 11, posted (5 years 7 months 2 weeks 3 days 17 hours ago) and read 32767 times:

Splendid report on LOT Business class  Smile

I am a huge fan of your reports and I am going to fly this route with a 767-300ER next week. I hope they are not going to downsize to 767-200ER with the same kind of seats, HORRID! :S

WAW airport looks very nice and modern, I thought it would be a little too communistic.

Thanks a lot...and I will continue on reading your reports  Smile

Take care,
NET



Let's just blame it on yields.
User currently offlineKrje1980 From Norway, joined Feb 2006, 193 posts, RR: 0
Reply 12, posted (5 years 7 months 2 weeks 3 days 16 hours ago) and read 32767 times:

Thank you, Abrelosojos, for yet another splendid report. You are one of only a handful of people on this forum who manage to write excellent trip reports time and time again, and I read every word you write! Looks like your experience with LOT was quite poor. I have to admit that the food looks absolutely abysmal - I can seriously say that it looks worse than pretty much every Y meal I've ever had. And this is supposed to be J class! I remember all the yummy meal pictures you had from your intra-Indian flights in Y. . .and to think that many of those flights were only 1 hour in duration!

User currently offlineB-707 From United Kingdom, joined May 1999, 494 posts, RR: 0
Reply 13, posted (5 years 7 months 2 weeks 3 days 12 hours ago) and read 32767 times:

Fantastic report.

Thank you very much for posting.


User currently offlineKHI747 From United States of America, joined Oct 2000, 1614 posts, RR: 1
Reply 14, posted (5 years 7 months 2 weeks 2 days 16 hours ago) and read 32767 times:

Must confess that i have read most if not all of your recent TR's but havent commented much.

Whats fascinating is the random parts of the world that you always happen to be flying in and the premium class pictures make them very interesting.

The catering looks just as shocking as the seats if you ask me,you were quite brave to pay a full fare for that product.

Wish you the best with your future trips....do keep the TR's coming.


User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 15, posted (5 years 7 months 2 weeks 2 days 15 hours ago) and read 32767 times:



Quoting Nethkt (Reply 11):
Splendid report on LOT Business class Smile

= Thanks.

Quoting Nethkt (Reply 11):

I am a huge fan of your reports and I am going to fly this route with a 767-300ER next week. I hope they are not going to downsize to 767-200ER with the same kind of seats, HORRID! :S

= Thanks again. Y'all are way too kind. Hope its an 763 as well for you ... and awaiting a TR  Wink.

Quoting Nethkt (Reply 11):
WAW airport looks very nice and modern, I thought it would be a little too communistic.

= Funny thing is ... I ADORE older styled airports ... they are all becoming way IKEA generic for my taste.

Quoting Krje1980 (Reply 12):
Thank you, Abrelosojos, for yet another splendid report. You are one of only a handful of people on this forum who manage to write excellent trip reports time and time again, and I read every word you write!

= Wow. Thanks so much for the kind words.

Quoting Krje1980 (Reply 12):
I remember all the yummy meal pictures you had from your intra-Indian flights in Y. . .and to think that many of those flights were only 1 hour in duration!

= Ya. Indian airlines are way ahead of the game for service ... it will be interesting to revisit in a few years after the shakedown and see if they can maintain it.

Quoting KHI747 (Reply 14):
you were quite brave to pay a full fare for that product.

= First, I didn't know what I was getting into  Smile ... and second, I did not really have an option ... and it was actually relatively cheap.

Quoting KHI747 (Reply 14):
Whats fascinating is the random parts of the world that you always happen to be flying in and the premium class pictures make them very interesting.

= Thanks. I consider myself to be very lucky.

Quoting KHI747 (Reply 14):
Wish you the best with your future trips....do keep the TR's coming.

= Thanks. If you are based in Pakistan, I might be visiting my old hangouts in Islamabad sector F7 and will buy you a coffee at Ye Olde Hangout at Jinnah Super  Smile.

Saludos,
A.



Live, and let live.
User currently offlineTUNisia From United States of America, joined Aug 2004, 1842 posts, RR: 5
Reply 16, posted (5 years 7 months 2 weeks 2 days 15 hours ago) and read 32767 times:



Quoting Abrelosojos (Thread starter):
get of my seat b**tch

That wasn't very nice :P

Seriously though.. I hate it when people knowingly do that! I was on a ferry from Paros to Piraeus recently and we had assigned "Air Seats" inside the boat. They are just like airplane seats. Anyways, we get to our seats (5 of us) and there were people sitting in the seats pretending to be asleep.

I got a member of a the crew who rustled them up and away. Two of them had the same seat numbers as we did, but they were supposed to be on a different deck and the other three had deck seats. All the while insisting they were in their rightful seats, lol.

EXCELLENT TR! I love reading dramatic TRs such as these. Thanks for posting.



Someday the sun will shine down on me in some faraway place - Mahalia Jackson
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 17, posted (5 years 7 months 2 weeks 2 days 15 hours ago) and read 32767 times:



Quoting TUNisia (Reply 16):
Quoting Abrelosojos (Thread starter):
get of my seat b**tch

That wasn't very nice :P

= You know I was totally joking ... but it was like a little cat-fight onboard ... and I did it just for the dramatic effect so you would like it and say things like below ...

Quoting TUNisia (Reply 16):
I love reading dramatic TRs such as these.

Thanks for reading.

Cheers,
A.



Live, and let live.
User currently offlineKHI747 From United States of America, joined Oct 2000, 1614 posts, RR: 1
Reply 18, posted (5 years 7 months 2 weeks 4 hours ago) and read 31970 times:



Quoting Abrelosojos (Reply 15):
Thanks. If you are based in Pakistan, I might be visiting my old hangouts in Islamabad sector F7 and will buy you a coffee at Ye Olde Hangout at Jinnah Super

My apologies for the delayed reply.Well it would my pleasure absolutely but the only issue is that im based in Karachi.Anyhow i have sent you a message via the a.net instant messaging service...check that.


User currently offlineDebonair From Germany, joined Jan 2004, 2358 posts, RR: 4
Reply 19, posted (5 years 7 months 2 weeks 3 hours ago) and read 31933 times:



Quoting Abrelosojos (Thread starter):
There was no ground crew greeting LOT passengers and the one baggage representative told me that LOT’s responsibility ended with me landing in New York Kennedy … despite that the entire ticket was full-fare and done on LOT stock.

Did you already checked your rights under EU Regulation 261/2004/EC for compensation?!


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8430 posts, RR: 55
Reply 20, posted (5 years 7 months 1 week 5 days 5 hours ago) and read 31257 times:
Support Airliners.net - become a First Class Member!

Great report and pictures as always, thnaks for putting this together.

Seems like some chaos at the airport for sure, amazing how badly some things are handled at times!

Quoting Abrelosojos (Thread starter):
So I board the aircraft and am shocked to see that the 762 still features old style J seats. Even more shocking is that these seats are cramped in a cabin reminiscent of U.S. domestic class J seats. I mean, the seat pitch is just disgraceful

- Wow, retro!

I had heard some pretty good things about LOT, won't be rushing to try them out now!

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6640 posts, RR: 78
Reply 21, posted (5 years 7 months 1 week 5 days 1 hour ago) and read 31201 times:

Another great report, Abrelosojos - and another (negative) example for the differences within the "airline network for earth". Hopefully some LOT managers have a look at it.


PH



Nothing's worse than flying the same reg twice!
User currently offlineKonrad From United States of America, joined Mar 2002, 516 posts, RR: 0
Reply 22, posted (5 years 7 months 1 week 5 days 1 hour ago) and read 31198 times:



Quoting BA319-131 (Reply 20):
Quoting Abrelosojos (Thread starter):
So I board the aircraft and am shocked to see that the 762 still features old style J seats. Even more shocking is that these seats are cramped in a cabin reminiscent of U.S. domestic class J seats. I mean, the seat pitch is just disgraceful

- Wow, retro!

I had heard some pretty good things about LOT, won't be rushing to try them out now!

The problem with LOT is that their US/Canada service which caters mainly to the Polish expat community isn't really a Star Alliance product. Add to this many cancellations they have in summer with a fleet on only 7 ageing 767s. This summer they have scheduled something like 45 US/Canada weekly roundtrips from WAW/KRK/RZE, which means, that our of 7 days of the week, on 3 days, all 7 a/c are flying, on other 4 days, one a/c can be in maintanaces/MX. This is way too little slack with aircraft being 11-19 years old. Every delay or cancellation has an effect throughtout the system. Bottomline, I don't know how can United put their code share on those flights.

On the other hand, they offer fair service in Europe, comparable to the average small European carrier. Their 737 classics are old, but nowadays most of medium- and short-haul flying is being done by the sparkling new EMB-175 and -170s.

One last thought, the new terminal at Warsaw airport is nice, but the level of customer service is still old days (managers do not care, a bit of chaos here and there). Warsaw airport level of service was always a bit on the arrogant side.


User currently offlineDALCE From Netherlands, joined Feb 2007, 1661 posts, RR: 7
Reply 23, posted (5 years 7 months 1 week 3 days 20 hours ago) and read 31011 times:



Quoting Konrad (Reply 22):
Their 737 classics are old, but nowadays most of medium- and short-haul flying is being done by the sparkling new EMB-175 and -170s.

And those JungleJets are just great. I flew on the -175 AMS-WAW and it was a great experience. Together with the CRJ-900 my favorite RJ's.

All together it was a great report, with lots of details for anybody reading your reports.
A pity that the given service was not up to your expectations, but it can be a one-day-misery.

Thanks for sharing and cheers,
Joost ( D-ALCE )



flown on : F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,319,320,321,333,AB6.
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 24, posted (5 years 7 months 1 week 1 day 12 hours ago) and read 30736 times:

Hi, A.

thanks for this review on LO. It strengthens my feelings not to spend any money on this carrier, not on longhaul, not on shorthaul. I've completely no feelings for this airline, and her country of residence. Sorry for them, but in the current market situation, I wish them no luck.
btw, it makes me think at another carrier who acts like this: JAT Airways. I flew with them twice, and their management behaves the same: smoking and drinking in their offices. Friendly people, of course, but I don't expect them to have a high-levelled management skills.
btw, pics are great. Well done to find some time to sneak these shots, even you were in a hurry. Sorry to read about the Canadian girl, I wonder if she ever made it out of WAW.
How did you finally made it to MIA? And did you already get any reply on your letter from either LOT or Star Alliance?

Cheers,
Eric



"The whole world steps aside for the man who knows where he is going"
25 Abrelosojos : = Ok. As I mentioned in my TR, it should balance out with the fact that the inflight crew was VERY good on board LOT. = Definitely agree. Intra-Europ
26 Konrad : Thanks for that trip report. I am on LOT KRKORD this Sunday so I am gonna check them out myself.
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