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Off To Hawaii On CO From EWR  
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Posted (5 years 10 months 2 weeks 16 hours ago) and read 17034 times:
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24.08.08 CO15 767-424 N67052 -- 3A Business First
1st Flight on this aircraft & 27th 767 Flight
SCH DEP13:30 SCH ARR 18:10
ACT DEP 13:37 ACT ARR 17:57

After a few day's in possibly my favorite city it was time to head off to Hawaii.

I had arranged a town car for a 10am pick up, I guessed we would arrive quite early at EWR but I prefer earlier than later. The journey was pretty quick today, only 35 minutes, much quicker than I had expected! - but it was Sunday morning.

Check-in at the Elite/Business First (BF) counters was quick enough, though the agent lacked any kind of warmth, I don't think she even looked at me once through the whole process! Not the greatest first impression to be honest! - I have flown CO in the past, 15 flights during the 1994-1997 period, all in coach but all were pretty good with some real friendly ground staff and inflight crews.

Anyway, bags tagged with prority tag's etc, we headed through security, pretty painless as Elite/BF have a priority lane, though it joins the regular line so you have to push into the existing queue, not something I'm always comfortable with. Passports/photo ID are checked against BP's before proceeding to the x-ray machines. Shoes off, laptops out etc. My wife still had her flowers from the previous day, despite it having metal pins holding it together, it made it through the machine, I'd not expected that!

Once airside
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15018.jpg
we headed to the Presidents Club to relax before the flight.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15017.jpg
View from The lounge.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15003.jpg
A few lounge shots.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15005.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15007.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15008.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15009.jpg
Breakfast offerings were still on place, muffins, bagels and some fruit, apples etc. Though weak compared to the likes of BA, not to shabby and better than AF for example. My biggest gripe is card cups, would it really hurt to have mugs? -- just screams cheap!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15006.jpg
When it hit 12, I decided to have a glass of wine. It appears the lounge offers 1 red and 1 white, I guess you would call it the house wine, if you want something higher quality you pay for it, I decided to see how the house stuff was -- not that bad really & Nicole was happy with her white.

Wine and snacks.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15013.jpg
I like that the boarding passes have the departure and arrival time on them, simple to touch but nice.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15015.jpg
Since boarding was due to start as 12:45 we left the lounge at that time
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15019.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15020.jpg
upon arrival at the gate boarding had indeed started.

Our bird to HNL.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15021.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15022.jpg
The Elite/BF priority lane intersects with the economy line, so as with security earlier you have to basically queue jump the poor folks that may have been in a line for some time, however I guess that's a perk of travelling up front.

At the aircraft down we found 2 female FA's though unlike my other flights they must have assumed I knew where to go, I pretty much had to stick my BP in front of their noses to get a reaction out of them, I knew where to go, I just expect to be greeted at the door and have my BP inspected.

The BF cabin was clean an tidy, 7 rows on a 2-1-2 layout, once the doors were closed all but 2 seats were taken, not sure how economy was looking.

This was my first flight on a 767 with the 777 style overhead, what a difference! I've seen the pictures but it's not until you stand in the cabin you really appreicate what a difference it makes, god, they make the others look so old!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15027.jpg
Initial impression of the seat and space is good, though when the seat in front is in full recline you will struggle to get out of the seat without disturbing your neighbour -- thankfully they are not flat beds or your legs would be crushed!

I guess I am spoilt by BA's Club World seat, which I travel in on most longhaul's, so much more space!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15026.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15028.jpg
The seat lacks any decent stowage for odds and ends, the only space is under or the back of the seat in front, great for bag's and books, rubbish for pens, notepads I-pods etc that you may want to keep close at hand hopefully this will be addressed in the new BF seat CO is planning to introduce towards the end of 2009.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15035.jpg
Not long after boarding an older female FA offered drinks, normally you are given the Water, Champagne or OJ line, not here, so I asked what she had, she started with saying there was no Vermouth........I cut to the chase and asked if they had champagne, yes was the reply so that's what we had -- not a brand I have seen or would choose to by myself though, I finished the bottle but that was the last one I had, I say no more!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15025.jpg
Lunch orders were taken, no menu's given out, crew had a photo copy sheet to refer to and pffer pictures, classy!

View from my window
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15029.jpg
Push occurred at 13:37, just 2 minutes behind schedule. Taxi to the active runway was short, en route the someone in the front office gave us some info on the flight, time, current and expected weather at the destination etc.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15030.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15038.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15048.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15040.jpg
Our turn to depart followed N48091, a Continental Express ERJ-145, wheels up at 14:02, not too bad, some of my ground push to take off times as EWR have been over and hour.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15050.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15052.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15055.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15056.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15059.jpg
Despite the seat belt signs being on, numerous passengers were getting up to use the facilities, at 14:20 we had a tannoy reminder that we must remain seated until the seat belt signs were extinguished. They finally went out 25 minutes after take off when we reached cruise, by contrast on our last flight, BA turned them off after 6 minutes!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15060.jpg
IFE was turned on shortly after departure however had to be re-set as there were issues. For those IFE lovers, it's not AVOD. I never used the system but MrsBA319-131 said there is no indication of how long the loop is before re-play, the screen goes blank, she thinks the loop is about 20 minutes.

Hot towels were issued 20 minutes into the flight, drinks & warm peanuts 40 minutes into the flight. For some reason we were given tumblers for our wine, again, classy!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15063-1.jpg
Given the duration of the flight I had expected an amenity kit to be offered, however none were to be seen, not even a pair of socks or eye mask -- quite poor really.

10 minutes later, not having had time to finish my peanuts, the first course came out.

Starter
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15064.jpg
I don't eat prawns to swaped mine for Nic's lettuce leaves.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15066.jpg
Garlic bread was good though.

Mains
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15070.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15071.jpg
I took the beef which turned out to be very fatty, worst piece of steak I can recall having, it was just about saved by the seasoning. Nicole took the Hallibut which she said was ok though a touch on the dry side.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15069.jpg
Whilst handing me the steak, some sauce off the place dripped all across Nicole, thankfully the napkin was large enough and in the right place to catch it!

Desert & coffee.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15076.jpg
The cheesecakes was nice though I'm not sure what the fruit was in the middle, it lacked taste. Coffee was ok, better than some I've had on a plane.

We hit some mild chop and the seat belt sign came on - and remained on for the rest of the flight.

After lunch mot passengers put down the shades and reclined, I decided to start on this TR whilst fresh in my memory -- we are flying north of Amarillo at the moment at 32,000 ft.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15078.jpg
Time for a little country music -- love this tune!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15077.jpg
Seat belt signs still on, no chop either!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15086.jpg
I can't fault the crew for keeping the drinks topped up, the wine & water glasses never seemed empty.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15082.jpg
Real music -- please get back together for 1 last concert!!!


http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15094.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15088.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15090.jpg
Some stupid stuff for sale in Sky Mall







I spoke earlier about the lack of space when the passenger in front reclines, these pictures should give you some idea. At one point I had to pop to the smallest room on the plane, quite difficult to get out when both seats in front are in full recline.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15092.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15093.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15085.jpg
Normally MrsBA319-131 sleeps well on planes, however she did not like the seat and it's lack of recline -- she is too used to BA's CW product, getting fussy!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15097.jpg
If you have a choice when travelling longhaul Business where the likes of BA or VS operate, take one of them if you don't want to feel crampt unless CO is significantly cheaper.

LAX!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15100.jpg
As we headed past LAX to the Pacific Ocean we climbed to 34,000ft.

I thought I smelt something good, the much talked about cookies appeared with a glass of milk, took the cookie but not the milk, can only drink it in tea or with cereal.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15101.jpg
Prior to the cookies, FA service/walkaround's took a dip and both of my glasses remained empty, a quick word and they were replaced with fresh glasses, this time the tumblers were replaced with wine glasses, about time!

About 50 minutes prior to arrival we were served a snack, no choice was given nor any indication of what it was.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15104.jpg
I think it was Turkey in a white sauce with what may have been the odd green pepper, this in some kind of soft taco -- was pretty bland to be honest.
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15102.jpg
The chocolates were ok, coffee pretty tasteless though my wife said the tea was reasonable.

I see land!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15106.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15107.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15108.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15109.jpg
Gear came down at 17:55
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15111.jpg
On finals
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15114.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15116.jpg
Wheels touched down 13 minutes ahead of schedule after 9 hours 55 minutes of flight, quite glad really as this had seemed a long flight, if fact it seemed longer than other flights of longer duration I had taken, some of those had been in economy!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15123.jpg
Taxi to the gate was pretty quick, driver was waiting outside the gate area which I though was pretty cool.
Last look at our bird
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15124.jpg
A short walk to the car and he drove us airside too, real cool!

Wish I had more shots of airside, sorry, bad quality too!
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/CO15126.jpg
Bag's came out quickly, though other non priority bag's appeared before ours.

Well that's is for this TR.

Would I fly CO again? -- Yes, though if on an intl route with choice I'd look at the other options first.

Trust you enjoyed, feel free to drop comments and questions.

Here are a few pictures from our stay in Hawaii
http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08534.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08340.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08267.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08125.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08122.jpg

http://i195.photobucket.com/albums/z287/BA319131/C015%20240808/DSC08076.jpg

Kind Regards

Mark


111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
46 replies: All unread, showing first 25:
 
User currently offlineRogerbcn From Andorra, joined Sep 2006, 1197 posts, RR: 20
Reply 1, posted (5 years 10 months 2 weeks 15 hours ago) and read 16986 times:

Hola Mark!

Great to see you made it to Hawaii, glad to read te second installment of these great holidays.

I haven't flown CO in a while due to my affection to *A, I hope they have changed their seats by the time they come a new member of the *. At least some more generous leg space would be nice, when you pay Business class fares I especially value leg room, and this does not seem to be the case on CO.  Sad

Quoting BA319-131 (Thread starter):
I cut to the chase and asked if they had champagne, yes was the reply so that's what we had -- not a brand I have seen or would choose to by myself though, I finished the bottle but that was the last one I had, I say no more!

Don't tell me they served champagne on plastic cups!! VERY CHEAP!!  Wow!

Quoting BA319-131 (Thread starter):
I don't eat prawns to swapped mine for Nic's lettuce leaves.

Next time.... I would love to sit next to you Big grin

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineRonerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 2, posted (5 years 10 months 2 weeks 15 hours ago) and read 16954 times:

Excellent report Mr. Mark!

Was waiting for this one as i wanted to see what you thought of CO  Smile

CO i think is the better one out of the U.S. bunch. I would say DL comes next.

Quoting BA319-131 (Thread starter):
My biggest gripe is card cups, would it really hurt to have mugs? -- just screams cheap!

Haha .. definitely cheap!

Quoting BA319-131 (Thread starter):
Lunch orders were taken, no menu's given out, crew had a photo copy sheet to refer to and pffer pictures, classy!

You have got to be kidding me! LOL ... Not having menus is one thing, but copy sheets?

Quoting BA319-131 (Thread starter):
Some stupid stuff for sale in Sky Mall

I always have a laugh browsing through those Sky Malls catalogues looking at products which all seem to always offer 'miraculous' solutions


Other than that, Hawaii looks incredible! Is it really as expensive as everyone says? a 10 hour flight to get there from New York sounds very tempting actually  Smile


Thanks for sharing yet another top class report! ... Looking forward to the next!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineSandroZRH From Switzerland, joined Feb 2007, 3427 posts, RR: 50
Reply 3, posted (5 years 10 months 2 weeks 15 hours ago) and read 16949 times:

hey Mark!

Cool report, i enjoyed both this and the BA report. The difference is just remarkable, although the food on CO looked good, it seems it wasn't anything to write home about. But its just the little things that caught my eye. Paper cups in the lounge, no real champagne glasses, little things that would improve the overall appearance of the product with little effort!

Are you going to write a report on the return trip? I'd be looking forward to it! Reading your TRs make me jealous, but in a good way  Wink

Cheers Sandro


User currently offlineBentley55 From Panama, joined Mar 2008, 99 posts, RR: 0
Reply 4, posted (5 years 10 months 2 weeks 15 hours ago) and read 16936 times:



Quoting BA319-131 (Thread starter):
Check-in at the Elite/Business First (BF) counters was quick enough, though the agent lacked any kind of warmth, I don't think she even looked at me once through the whole process! Not the greatest first impression to be honest!

-I had the same experience recently. Since CO makes a big deal about its BF product, they should also make the experience, starting from checking, feel like a big deal.

Quoting BA319-131 (Thread starter):
Breakfast offerings were still on place, muffins, bagels and some fruit, apples etc. Though weak compared to the likes of BA, not to shabby and better than AF for example.

Breakfast is not bad, as there is nothing wrong with a nicely toasted bagel. However, I have noticed that the Air France lounge(s), especially in CDG, have great breakfast offerings- croissoints, cereal, breads, cheeses, jams, cappuchinos, espresso, fruit, etc...

Quoting BA319-131 (Thread starter):
some of my ground push to take off times as EWR have been over and hour.

In the late evening the delays can get ugly. And unfortunately, they are always during taxi. I have experienced many 1-2 hour delays, and a couple 3-4 hour delays before take-off. Almost all of them on EWR-PTY flights.

Quoting BA319-131 (Thread starter):
They finally went out 25 minutes after take off when we reached cruise, by contrast on our last flight, BA turned them off after 6 minutes!

Odd. CO usually does this 5-10 minutes after take-off.

Quoting BA319-131 (Thread starter):
I took the beef which turned out to be very fatty, worst piece of steak I can recall having, it was just about saved by the seasoning

The steak looks similar to the steak i had recently, and like you, it had chunks of fat. The vegetables and potatoes were identical. Next time take the pasta bowl!!



Thanks for your TR, it was enjoyable to hear the views on Continental by someone who is spoiled by BA long haul and the Airbus A380.

How would you rate/judge the service and friendliness of the F/As??


User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 43
Reply 5, posted (5 years 10 months 2 weeks 15 hours ago) and read 16893 times:

Great report, although less than impressed about what's supposed about the best J product of U.S. airlines.

Congrats on the marriage btw.

Regards,

Lari



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineFLIEGER67 From France, joined Sep 2003, 5131 posts, RR: 55
Reply 6, posted (5 years 10 months 2 weeks 14 hours ago) and read 16787 times:

Hi, Mark,

do you know, that you prevent me once more from some friday afternoon home office work?.

Really worth the time, excellent pics and a real interesting story.
I´ve never flown CO longhaul till now and it seems there are better options to go.

Like the Hawaii pix, a nice reminder into a trip to Honoulu and Lihue with my wife lots of years ago.
And what a coincidence. What do you think was the background to go there?.
Something similar like what you´ve done in NY  Wink .

Best regards,
Markus (FLIEGER67)



Next: How to deliver a present in style!.
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3700 posts, RR: 28
Reply 7, posted (5 years 10 months 2 weeks 14 hours ago) and read 16719 times:

Thanks for the report Mark, excellent as always!

It was an interesting read as my wife and I had considered doing this flight when we went to Hawaii last year. Glad we didn't now to be quite honest! I thought they used a longhaul, international seat on the EWR-HNL route...this seat looks pretty poor!

Quoting BA319-131 (Thread starter):
we headed to the Presidents Club to relax before the flight.

Like AA and UA do CO grant you access as you were in BusinessFirst (or whatever they call it) on a transcon flight? Or was it some other way? Priority Pass per chance?

The tiled floor looks like the work of M.C. Escher!

Quoting BA319-131 (Thread starter):
Despite the seat belt signs being on, numerous passengers were getting up to use the facilities, at 14:20 we had a tannoy reminder that we must remain seated until the seat belt signs were extinguished. They finally went out 25 minutes after take off when we reached cruise, by contrast on our last flight, BA turned them off after 6 minutes!

This really pisses me off! If the seatbelt signs were turned off when it was safe then I think more people would obey. I was on a flight a couple of years ago where I was BUSTING to go to the toilet (too many Sam Adams Cherry Wheats at the airport bar!) once we got in the air after a ground delay but the seatbelt sign wasn't turned off. Once the FA got up to do cabin service I decided it was safe to go. I took some flak from her for it but rather that than I pee myself!

Quoting BA319-131 (Thread starter):
I cut to the chase and asked if they had champagne, yes was the reply so that's what we had -- not a brand I have seen or would choose to by myself though, I finished the bottle but that was the last one I had, I say no more!

Do CO actually serve champagne, or is it sparkling crap? AA don't serve any champagne domestically, even in their First on the JFK-LAX/SFO routes.

Quoting BA319-131 (Thread starter):
Some stupid stuff for sale in Sky Mall

 rotfl  Last week I flew with my wife and her parents and my mother-in-law laughed at the very same porthole thing!

There must be some psychological study to suggest that people are more inclined to buy complete crap when in the air since I rarely see anything of interest in SkyMall. It does make an interesting form of IFE though!

Quoting BA319-131 (Thread starter):
I spoke earlier about the lack of space when the passenger in front reclines, these pictures should give you some idea. At one point I had to pop to the smallest room on the plane, quite difficult to get out when both seats in front are in full recline.

My god! That is cramped for premium cabin. In the picture facing forward it looks like the seat is broken and is tilted to one side more.

Quoting BA319-131 (Thread starter):
A short walk to the car and he drove us airside too, real cool!

??? Remote stand? Sounds interesting. Are you sure you didn't accidentally land at Frankfurt....on LH....in First Class  Wink

Quoting Rogerbcn (Reply 1):
Don't tell me they served champagne on plastic cups!! VERY CHEAP!!

United and I think AA do that in international First Class. Some stupid regulation about not being allowed to be served glassware on the ground. Never had a problem on BA with it though!



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineSTT757 From United States of America, joined Mar 2000, 16810 posts, RR: 51
Reply 8, posted (5 years 10 months 2 weeks 14 hours ago) and read 16695 times:



Quoting BA319-131 (Thread starter):
would it really hurt to have mugs? -- just screams cheap!

I took this flight on August 20th, 2008. I got coffee from the same bar you did, they had plenty of mugs.

Nice report, my Wife did not like the Halibut.



Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlineEASTERN747 From United States of America, joined Oct 2006, 514 posts, RR: 0
Reply 9, posted (5 years 10 months 2 weeks 13 hours ago) and read 16652 times:

To start with...EWR-HNL is a DOMESTIC flight. Granted, a very long domestic flight, but still no difference than flying DEN-LAX. As to terms of service, I believe, but can't say for certain, the price of a TA B class ticket is substantially more money, so the airlines can provide more service. As for the over cooked asparagus, I would be willing to bet the f/a's had turned on the ovens way before they should have...yes, I was in dining services. Turning on the ovens too early gave us those lovely green eggs....

User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 10, posted (5 years 10 months 2 weeks 13 hours ago) and read 16509 times:
Support Airliners.net - become a First Class Member!

Thanks for reading folks, much appreciated  Smile

Quoting Rogerbcn (Reply 1):
Hola Mark!

Great to see you made it to Hawaii, glad to read te second installment of these great holidays.

- Thanks Roger, glad you enjoyed the trip.

Quoting Rogerbcn (Reply 1):
I haven't flown CO in a while due to my affection to *A, I hope they have changed their seats by the time they come a new member of the *. At least some more generous leg space would be nice, when you pay Business class fares I especially value leg room, and this does not seem to be the case on CO.

- If there was no recline it would be fine..............

Quoting Rogerbcn (Reply 1):
Don't tell me they served champagne on plastic cups!! VERY CHEAP!!

- I know, it's amazing!

Quoting Rogerbcn (Reply 1):
Quoting BA319-131 (Thread starter):
I don't eat prawns to swapped mine for Nic's lettuce leaves.

Next time.... I would love to sit next to you

- No problem  Smile

Quoting Ronerone (Reply 2):
Excellent report Mr. Mark!

- Hi Roni, thanks for reading  Smile

Quoting Ronerone (Reply 2):
Was waiting for this one as i wanted to see what you thought of CO

- Now you know  Smile

Quoting Ronerone (Reply 2):
CO i think is the better one out of the U.S. bunch. I would say DL comes next.

- That's a worry!

Quoting Ronerone (Reply 2):
Quoting BA319-131 (Thread starter):
Lunch orders were taken, no menu's given out, crew had a photo copy sheet to refer to and pffer pictures, classy!

You have got to be kidding me! LOL ... Not having menus is one thing, but copy sheets?

- Nope, serious mate!

Quoting Ronerone (Reply 2):
I always have a laugh browsing through those Sky Malls catalogues looking at products which all seem to always offer 'miraculous' solutions

- They are great for a laugh, the rubbish they sell!

Quoting Ronerone (Reply 2):
Hawaii looks incredible! Is it really as expensive as everyone says?

- We didn't think it was that bad, food & drinks are on a par with NYC.

Quoting Ronerone (Reply 2):
Thanks for sharing yet another top class report!

- Thanks Roni, most kind - still awaiting your EY & NW TR's  Smile

Quoting SandroZRH (Reply 3):
hey Mark!

Cool report, i enjoyed both this and the BA report

- Great, thanks!

Quoting SandroZRH (Reply 3):
The difference is just remarkable, although the food on CO looked good, it seems it wasn't anything to write home about. But its just the little things that caught my eye. Paper cups in the lounge, no real champagne glasses, little things that would improve the overall appearance of the product with little effort!

- It's all in the detail, CO could be excellent without making that many changes.

Quoting SandroZRH (Reply 3):
Are you going to write a report on the return trip? I'd be looking forward to it!

- Will be, travelling AA & BA to get home.

Quoting SandroZRH (Reply 3):
Reading your TRs make me jealous, but in a good way

- Thanks  Smile

Quoting Bentley55 (Reply 4):
Quoting BA319-131 (Thread starter):
Check-in at the Elite/Business First (BF) counters was quick enough, though the agent lacked any kind of warmth, I don't think she even looked at me once through the whole process! Not the greatest first impression to be honest!

-I had the same experience recently. Since CO makes a big deal about its BF product, they should also make the experience, starting from checking, feel like a big deal.

- Agreed, I had been looking forward to this flight, but the first person I saw was not the greatest start.

Quoting Bentley55 (Reply 4):
The steak looks similar to the steak i had recently, and like you, it had chunks of fat. The vegetables and potatoes were identical. Next time take the pasta bowl!!

- I would have, they ran out but the time they got to me and I was row 3! - Guess those ahead knew about the catering!

Quoting Bentley55 (Reply 4):
Thanks for your TR, it was enjoyable to hear the views on Continental by someone who is spoiled by BA long haul and the Airbus A380.

- Ha, thanks, it's all honest and above board.

Quoting Bentley55 (Reply 4):
How would you rate/judge the service and friendliness of the F/As??

- The FA's were ok, nothing more nothing less, none were particularly friendly, they were just doing a job. Service was actually good, water and wine were kept topped up very well throught most of the flight.

Quoting Lufthansa747 (Reply 5):
Great report, although less than impressed about what's supposed about the best J product of U.S. airlines

- Thanks Lari. I don't think the remaining world carriers have anything much to worry about!

Quoting Lufthansa747 (Reply 5):
Congrats on the marriage btw.

- Thank You  Smile

Quoting FLIEGER67 (Reply 6):
Hi, Mark,

do you know, that you prevent me once more from some friday afternoon home office work?.

- Cool, that's what fridays are for!  Smile

Quoting FLIEGER67 (Reply 6):
´ve never flown CO longhaul till now and it seems there are better options to go.

- I'd fly them again, but the price would have to be very reasonable if on a T/Atlantic otherwise I'll be on a BA or LX flight.

Quoting FLIEGER67 (Reply 6):
Like the Hawaii pix, a nice reminder into a trip to Honoulu and Lihue with my wife lots of years ago.

- Thanks, got pix of Lihue due up in a report or 2.

Quoting FLIEGER67 (Reply 6):
What do you think was the background to go there?.

- We both wanted to go there, since we got married in NYC it seemed the logical place to go.

Quoting Fbgdavidson (Reply 7):
Thanks for the report Mark, excellent as always!

- Thanks Sir  Smile

Quoting Fbgdavidson (Reply 7):
It was an interesting read as my wife and I had considered doing this flight when we went to Hawaii last year. Glad we didn't now to be quite honest! I thought they used a longhaul, international seat on the EWR-HNL route...this seat looks pretty poor!

- In all honesty it was poor, was ok until those in front reclined!

Quoting Fbgdavidson (Reply 7):
Like AA and UA do CO grant you access as you were in BusinessFirst (or whatever they call it) on a transcon flight? Or was it some other way? Priority Pass per chance?

- Same as the others, the Business First granted the access.

Quoting Fbgdavidson (Reply 7):
Quoting BA319-131 (Thread starter):
Despite the seat belt signs being on, numerous passengers were getting up to use the facilities, at 14:20 we had a tannoy reminder that we must remain seated until the seat belt signs were extinguished. They finally went out 25 minutes after take off when we reached cruise, by contrast on our last flight, BA turned them off after 6 minutes!

This really pisses me off! If the seatbelt signs were turned off when it was safe then I think more people would obey. I was on a flight a couple of years ago where I was BUSTING to go to the toilet (too many Sam Adams Cherry Wheats at the airport bar!) once we got in the air after a ground delay but the seatbelt sign wasn't turned off. Once the FA got up to do cabin service I decided it was safe to go. I took some flak from her for it but rather that than I pee myself!

- Totally agree with you. Not sure why it took so long to turn off, but once off it was back on again soon and stayed on for the remainder of the flight, mad!

Quoting Fbgdavidson (Reply 7):
Do CO actually serve champagne, or is it sparkling crap? AA don't serve any champagne domestically, even in their First on the JFK-LAX/SFO routes.

- Not exactly sure, she said it was champagne but it was more like some kind of sparkling wine, was not nice.

Quoting Fbgdavidson (Reply 7):
Last week I flew with my wife and her parents and my mother-in-law laughed at the very same porthole thing!

- It's great, I had such a laugh at the rubbish in there!

Quoting Fbgdavidson (Reply 7):
There must be some psychological study to suggest that people are more inclined to buy complete crap when in the air since I rarely see anything of interest in SkyMall. It does make an interesting form of IFE though!

- You might be right! - Agreed, great IFE!

Quoting Fbgdavidson (Reply 7):
My god! That is cramped for premium cabin. In the picture facing forward it looks like the seat is broken and is tilted to one side more.

- You should be sat there!

Quoting Fbgdavidson (Reply 7):
Quoting BA319-131 (Thread starter):
A short walk to the car and he drove us airside too, real cool!

??? Remote stand? Sounds interesting.

- No, regular stand but our drive had access to airside for him and his car, neve seen this before.

Quoting STT757 (Reply 8):
I took this flight on August 20th, 2008. I got coffee from the same bar you did, they had plenty of mugs.

- Did you break them all?  Smile

Quoting EASTERN747 (Reply 9):
To start with...EWR-HNL is a DOMESTIC flight. Granted, a very long domestic flight, but still no difference than flying DEN-LAX.

- No argument there, it is classed as a domestic, but for what you pay vs a shorther flight to LHR from JFK for example, it is a pretty poor experience.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineFLIEGER67 From France, joined Sep 2003, 5131 posts, RR: 55
Reply 11, posted (5 years 10 months 2 weeks 12 hours ago) and read 16458 times:

Hi, Mark,

Quoting BA319-131 (Reply 10):
We both wanted to go there, since we got married in NYC it seemed the logical place to go.

Our wedding travel was:
STR-AMS-ATL-SAN-LAX-HNL-LIH-HNL-LAX-JFK-AMS-STR

After that one, my wife accepted only one more trip to JFK and I think there is no way for her,
even in the best circumstances, to follow me another time on such a trip!.

Greetings,
Markus (FLIEGER67)



Next: How to deliver a present in style!.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 12, posted (5 years 10 months 2 weeks 12 hours ago) and read 16422 times:
Support Airliners.net - become a First Class Member!

Hi Markus,

Quoting FLIEGER67 (Reply 11):
Our wedding travel was:
STR-AMS-ATL-SAN-LAX-HNL-LIH-HNL-LAX-JFK-AMS-STR

- Bugger, that is some serious flying!

Quoting FLIEGER67 (Reply 11):
I think there is no way for her,
even in the best circumstances, to follow me another time on such a trip!.

- Man, you suprised? - Did she know you were into places when you got married? Nicole is fine with flying but even I would struggle to get her to do the route you took! - I'd have loved it though!  Smile

Best Wishes

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4253 posts, RR: 51
Reply 13, posted (5 years 10 months 2 weeks 11 hours ago) and read 16255 times:

Hi Mark,

thanks for this CO story. For sure, CO seems not to offer the service I was expecting on their premium product. Since the B764 is nowadays their main aircraft on transcon services, I also think there are many more better options to take. The cabin really looks outdated.
Anyway, you survived this long flight, and was able to enjoy Hawaii. btw, I really like the rainbow picture; great to see it that close in front of your camera.

Cheers,
Eric  wave 



"The whole world steps aside for the man who knows where he is going"
User currently offlineOjas From India, joined Mar 2008, 2955 posts, RR: 24
Reply 14, posted (5 years 10 months 2 weeks 10 hours ago) and read 16193 times:

Good one again Mark!! a shame they offer Card cups in the lounge at EWR. Not a right thing for a Premium customers point of view.

The reclining seats in J does look uncomfortable, hopefully a new product is on the cards.

Nice pictures especially the one having the rainbow.



A lion does not concern himself with the opinions of the sheep
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 15, posted (5 years 10 months 2 weeks 2 hours ago) and read 15762 times:
Support Airliners.net - become a First Class Member!



Quoting Airbuseric (Reply 13):
Hi Mark,

thanks for this CO story

- No problem, glad you enjoyed  Smile

Quoting Airbuseric (Reply 13):
For sure, CO seems not to offer the service I was expecting on their premium product

- No, agreed, I went with an open mind, more looking forward to my 1st 767-400 flight than anything. CO could actually be really good, some work is required though.

Quoting Airbuseric (Reply 13):
btw, I really like the rainbow picture; great to see it that close in front of your camera.

- Thanks, thought is was pretty cool, taken from our balcony on the 33rd floor!

Quoting Ojas (Reply 14):
Good one again Mark!!

- Thanks Ojas.

Quoting Ojas (Reply 14):
a shame they offer Card cups in the lounge at EWR. Not a right thing for a Premium customers point of view.

- I know, a reply above indicated there were mugs there a few days before and there may well have been when we flew, but not where I got my coffee from.

Quoting Ojas (Reply 14):
The reclining seats in J does look uncomfortable, hopefully a new product is on the cards.

- It's due in late 2009, looks much improved, let's wait and see!

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineCoal From United States of America, joined Aug 2006, 1985 posts, RR: 9
Reply 16, posted (5 years 10 months 2 weeks 1 hour ago) and read 15726 times:

Hey Mark

Great TR! Loved the pics. And thanks for sharing the pics of the garbage they sell on SkyMall. The pillow is hilarious, although I wonder if it's any good?

Cheers
Coal



Nxt Flts: VA SYD-CBR-SYD | VA SYD-OOL-SYD | JQ SYD-MEL | VA MEL-CBR-SYD | DL SYD-LAX-ATL-MIA | B6 FLL-DCA-BOS | DL BOS-L
User currently offlineLACA773 From United States of America, joined Nov 2004, 4002 posts, RR: 2
Reply 17, posted (5 years 10 months 2 weeks 1 hour ago) and read 15715 times:
Support Airliners.net - become a First Class Member!

Mark,
Thankyou for another wonderful TR. I thoroughly enjoy reading your observations and photos.

Actually, it's quite interesting in regards to the comments about CO! In all honesty, CO has the best service going apart from HA and DL. UA & AA are even worse, and believe it or not, their nonstop flights from ORD-HNL & OGG do not off the same meal service in F that CO or DL offer and if you are sitting in the main cabin, you do not getting anything but some horrible BOB option. I'm happy you were able to fly CO and experience their 764s.It's a great a/c.

Best
LACA773


User currently offlineDALCE From Netherlands, joined Feb 2007, 1676 posts, RR: 7
Reply 18, posted (5 years 10 months 2 weeks ago) and read 15699 times:

Hi Mark,

Great 2nd episode of your great trip.
CO is really not up to the normal standards. It looks like an SQ Y-product what they offer you.
Nevertheless a great read, and I barely can wait for the next parts  Smile

Cheers,
Joost ( D-ALCE )



flown on : F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,319,320,321,333,AB6.
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 19, posted (5 years 10 months 1 week 6 days 15 hours ago) and read 15319 times:
Support Airliners.net - become a First Class Member!



Quoting Coal (Reply 16):
Hey Mark

Great TR! Loved the pics

- Thanks Coal, glad you enjoted the trip, thanks for reading  Smile

Quoting Coal (Reply 16):
thanks for sharing the pics of the garbage they sell on SkyMall

- I know, it's such trash, just amazing people buy this rubbish!

Quoting Coal (Reply 16):
The pillow is hilarious, although I wonder if it's any good?

- Buy it and tell us!  Smile

Quoting LACA773 (Reply 17):
Mark,
Thankyou for another wonderful TR. I thoroughly enjoy reading your observations and photos.

- Thanks, my pleasure.

Quoting DALCE (Reply 18):
Hi Mark,

Great 2nd episode of your great trip.

- Glad you liked Joost  Smile

Quoting DALCE (Reply 18):
CO is really not up to the normal standards. It looks like an SQ Y-product what they offer you

- Really, my only SQ 'Y' experience was better..... Smile

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineTurkishWings From United States of America, joined May 2006, 1441 posts, RR: 8
Reply 20, posted (5 years 10 months 1 week 5 days 22 hours ago) and read 14851 times:

Great report...

Did you stay at the Hyatt Regency? How was your accommodation?



Coffee - Tea or Me?
User currently offlineCptRegionalJet From Germany, joined Oct 2007, 123 posts, RR: 0
Reply 21, posted (5 years 10 months 1 week 5 days 21 hours ago) and read 14788 times:



Quoting BA319-131 (Thread starter):
Real music -- please get back together for 1 last concert!!!

You are so right.I love this album,maybe the best live recording of the Dire Straits.
Also thank you for very interesting trip report....


User currently offlineGlobetraveller From Germany, joined Apr 2008, 379 posts, RR: 20
Reply 22, posted (5 years 10 months 1 week 5 days 19 hours ago) and read 14715 times:

Another excellent installment to your series of trip reports to and from Hawaii.

It is a pity to see that Continental's BusinessFirst product does not quite hold up to the premium products of the likes of BA, let alone SQ or CX.

Nevertheless, I hope that your holiday in Hawaii was relaxing and enjoyable.

Globetraveller


User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 23, posted (5 years 10 months 1 week 5 days 16 hours ago) and read 14586 times:
Support Airliners.net - become a First Class Member!

Always like seeing reports on US carriers HI service. Thanks! Enjoyed very much.

Quoting LACA773 (Reply 17):
In all honesty, CO has the best service going apart from HA and DL. UA & AA are even worse, and believe it or not, their nonstop flights from ORD-HNL & OGG do not off the same meal service in F that CO or DL offer and if you are sitting in the main cabin, you do not getting anything but some horrible BOB option.

We have been flying AA 763 FC service to HNL/OGG - via DFW or ORD the past few years . . . the last time just a few weeks ago. Have flown upfront to HI on NW, DL years ago on their DC-10 and L1011 and had wonderful service. Never have tried CO. IMHO - the meals and service described and pictured here is identical to our recent trip on AA. Pre-flight champagne, menus presented, hot towels, cocktails/warm nuts, salad service, warm bread basket, choice of steak, fish or pasta, wine service, desert cart (sundaes usually on AA) , fruit and cheese, cordials, pre-arrival snack service, etc. Friends who fly NW and UA - say the same drill. (I chuckled when I saw the pic of the steak and asparagus, just what I had coming back on AA last trip, and friends had the same a couple weeks later on NW) Standard domestic FC HI service/meals on all the carriers.

What is the difference currently? (and discussed on a.net several times) The seats and pitch. AA, NW, and CO widebody service - offer 58-60" pitch with lie flat seats or 170 recline/footrest (am sure CO will be updating their seats as soon as they can). HA, UA, and DL currently offer standard domestic FC seats and pitch (39-40") to HI on their 76's and 77's. So, again if you want more room - CO, AA, and NW, currently beat the competition. From my experience and what I hear from friends -- the food and cabin service is pretty much the same on all.


User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8483 posts, RR: 55
Reply 24, posted (5 years 10 months 1 week 5 days 15 hours ago) and read 14545 times:
Support Airliners.net - become a First Class Member!



Quoting TurkishWings (Reply 20):
Great report...

- Thanks  Smile

Quoting TurkishWings (Reply 20):
Did you stay at the Hyatt Regency? How was your accommodation?

- Yes, stayed at the Hyatt, had a room with Wakiki & Ocean views, nice. Hotel was great, only lacks a decent bar to chill out at - the open air one is nice but being by the pool means plastic tumblers - found the Rum Bar @ The Sheraton, this excellent!

Quoting CptRegionalJet (Reply 21):
You are so right.I love this album,maybe the best live recording of the Dire Straits.

- I know!  Smile

Quoting CptRegionalJet (Reply 21):
Also thank you for very interesting trip report....

- Thanks

Quoting Globetraveller (Reply 22):
Another excellent installment to your series of trip reports

- Thanks, glad you enjoyed.

Quoting Globetraveller (Reply 22):
It is a pity to see that Continental's BusinessFirst product does not quite hold up to the premium products of the likes of BA, let alone SQ or CX.

- Agreed, funny thing is they could be if they wanted to be.

Quoting Mauiman31 (Reply 23):
Always like seeing reports on US carriers HI service. Thanks! Enjoyed very much.

- Cool, thanks  Smile

Quoting Mauiman31 (Reply 23):
The seats and pitch. AA, NW, and CO widebody service - offer 58-60" pitch with lie flat seats or 170 recline/footrest (am sure CO will be updating their seats as soon as they can). HA, UA, and DL currently offer standard domestic FC seats and pitch (39-40") to HI on their 76's and 77's. So, again if you want more room - CO, AA, and NW, currently beat the competition

- Thanks, intersting to know this, we plan to return in a year or 2 so this is good info.

Quoting Mauiman31 (Reply 23):
From my experience and what I hear from friends -- the food and cabin service is pretty much the same on all.

- Interesting they are all pretty much on a par with each other.

Regards

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
25 Post contains images Fbgdavidson : UA perhaps (their 38" pitch seat on the 777 is poor on an 8hr flight!)but AA have no doubt the best seat on the Hawaii route from ORD/DFW, with perha
26 BA319-131 : - That UA seat offering is very poor, amazing really! - Intersting to note that the NW seat might be better than the AA one. Tks Mark
27 Mauiman31 : Love the AA sundaes also! Here was a surprise . . . was on AA flights #5 and #72 just about a month ago. . . and they prepared the sundaes from the d
28 DFW13L : Wow Mark, you found the longest domestic flight in the US--at least until they invent an ANC-SJU flight. I've often been curious about this flight, so
29 BA319-131 : - Glad you enjoyed - Those options were there, it was just the way she asked if we wanted anything to drink, I prefer it when you get an option, ir O
30 Mk777 : Hi Mark, Very interesting TR. CO seems to be the only American carrier who seem to get it right, though I am sure you have the "are you serious?" expr
31 United : THANK you for posting pics of the SkyMall junk! I almost have to pee my pants every time I look at that wretched catalog!
32 Brilondon : This is the world we put up with in North America. We sound like birds here. Cheap, cheap, cheap. Remember this is domestic first you were on. I have
33 Oa260 : Hey Mark , Very truthful and unbiased report which I thank you for. Whilst CO is supposed to be one of the better US Airlines it just goes to show you
34 PlaneHunter : Excellent second part of your latest series, Mark. CO's premium product is quite disappointing, I had expected it to be much better. Quite poor indeed
35 Jaxs170 : Just did IAH-HNL-EWR in BF. Apparently, according to the FAs, the HNL-USA market is no longer BF, but rather just F. Gone are the menus and, very sadl
36 Pumaknight : Nice report - very balanced and fair commentary on the merits of business class and service on Continental.
37 WA707atMSP : Mark, Thank you for another wonderful report. Your reports are always among the most entertaining reports on ANet. I was a little disappointed you did
38 BA319-131 : - Thanks PH - I'd expected a little more, so was a bit disapointed, however I managed to snag my first 764 flight - A real shame, had really looked f
39 TranStar : Its so sad how service levels have dropped off so precipitously since the late 1990s and particularly after 9/11. I flew Continental's Flight 15 EWR-H
40 Davescj : Great TR, thanks for posting! Dave
41 Contact Air : Hi Mark, very detailed report about CO's Business First product, thanks for sharing your experiences! According to your experiences, it seems to be mo
42 Comeflywithme : Many congrats to the two of you, here's to a very happy life together. Interesting report Mark it just confirms my thoughts that we are very spoilt by
43 BA319-131 : - Interesting observations, thanks for sharing them. - Thanks Dave - Glad you enjoyed Christoph. - I'd agree with that! - Would be nice for others to
44 Tommy767 : Great report. Terminal C looks great from your photos. Whats up with CO not serving sundaes on a 10 hour flight? From reading these trip reports, I se
45 BA319-131 : - Thanks - It would appear so, was really looking forward to one too! Regards Mark
46 ThaiA345 : Hey Mark!!! Great TR and nice to see you traveling around again! Shame you weren't too happy with the seats, but they do seem atrocious when on the re
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