Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
On the Malaysian Airline System, is where I had my first taste of true in-flight service a few years ago. However since then, and when I had started keeping current on this airline’s happenings, things began to go downhill on the management side, as we all know of course. From concerns on selecting which million dollar painting should be hung in their headquarters, to paying millions more on consultants for doing the most pathetic work one could ever imagine, who cared if the Buenos Aires route was a loss maker? What’s more important, was ensuring that catering loaded an adequate supply of Don Pérignon on that flight since management was flying there on a regular basis. Yes, life was a party for MAS once upon a time and simply put, this airline had a lot of dirty laundry, whereby the money loss was only a small part of the bigger picture.
Thanks to Mr. Idris Jala however, he managed to clean things up, and bring MAS back to the money-making entity that it is today. Some may chuckle at my stating that statement, but in reality he managed all obstacles with the best of his abilities, and you cannot deny that. Sadly however, what holds in the future for this airline, is something yet to be seen. After all, this weakling is being constantly bullied by its long-lost progressive twin, the neighboring you-know-who, and that is not an easy challenge in today’s world. But one thing that MAS has managed to rigorously hold on to and claim its own, is its infamous in-flight service. And rightfully so, with or without the awards, everyone who’s flown them before knows what I am talking about.
It has been ages since my last MAS experience, and this opportunity had me excited as I glanced through the memories of some of my best flying experiences between Dubai and Newark. Fly any other airline in the world and you will never be treated as First Class, all the way in the back of the bus! Yet the MAS experience has these sudden tiny outbursts of perks that, while traditionally unheard of in the industry, can blow your mind away for years to come! For this alone, Malaysia Boleh!
Welcome to my 10th Trip Report.
This TR will cover the following areas on my trip to Malaysia, on Malaysia Airlines Golden Club Class:
- DXB-KHI-KUL A330-300 (KHI=Transit stop only)
- KUL - DXB - (BEY) A330-200 (This flight continues to BEY)
Please excuse the pictures in the first portion of the report as they seemed a little ‘off’ to me, and I think it is time I got a new digital camera. However ‘Big Ben’ (my big camera) comes out to play later on hence, improving the picture quality in the last portions
This was a business trip to attend the 14th World Route Development Forum which was held in Kuala Lumpur this year October 12th to 14th.
In selecting the appropriate flight to KUL, an early arrival time was a major factor in the decision making process. Coupled with the fact that I was a bit ‘bored’ with Etihad, I had the other two options of Malaysia Airlines and Singapore Airlines to choose from. Curiosity had my hopes for the latter, but flights from Dubai were sold out on my travel date (AUH flight arrives too late). Better yet, when I discovered that on that day, the Malaysia Airlines flight to KUL stopped in Karachi, my search for the optimal route had come to an end; MH it was! As for SQ, I think I can leave it for the day I can afford flying the A345 to EWR.
Thursday October 9th 2008
I left the house for Dubai at 1:40pm. I had to stop at the office on the way to pick up my laptop, which I had forgotten there due to the mad last minute rush earlier that morning. After the casual drive to Dubai, I arrived the airport long-term parking garage at 4:30pm, where I had dropped my car, and then proceeded to the departures hall.
I looked around for a porter to help me with the two suitcases and one box filled with work things that I was carrying. However, this turned into a rather extensive project because there were no porters in sight. When approaching one of the newly assigned airport helpers wearing the red “May I Help You?” t-shirts, I was told to “just look for them outside by the trolleys somewhere.” Eventually, after lurking the curbside like a lost cause, I finally got a hold of one, who took over my cargo responsibility.
Going through security, I arrived the check-in desks at around 5pm. I handed the DNATA agent my ticket and passport, and had the luggage placed on the belt.
Malaysia Airlines Check-In Counters
I enquired about whether I could earn Etihad Guest miles on this MH flight, but unfortunately this was not possible, as FFP mileage between the two carriers is only accrued on specific codeshare flights. Carrying on, the agent informed me that I had an extra 25kg of weight over my 30kg limit, and I had to pay for 20 of them. Having no choice, I agreed to pay the amount and had to proceed to the ‘Excess Baggage’ counter to pay before I could receive my boarding pass.
After a good 15 minutes had passed, I was finally handed back my passport and ticket, and given my boarding pass and lounge invitation.
Boarding Pass
Lounge Card
Going through immigration and security, I had arrived the main airside building by 5:30pm. It was rather quiet at this time, as it wasn’t during the crazy peak-hour. This time around, I decided to skip the lounge as it was nothing I hadn’t seen before, and walk around the terminal, and then head to the gate early.
Dubai Duty Free
On My Way To The Gate
By 5:50PM, I was at Gate 128. I approached the DNATA agent and handed her my boarding pass. She tore off her larger portion and handed back my stub, after which I proceeded inside the holding area. Taking a quick glance around, I could tell that the load on tonight’s flight was to be quite light, and maybe not more than 70%.
Moments later, a quick look outside the window reveals 9M-MKE pulling in as MH160 inbound from Kuala Lumpur and Karachi. I have to admit, the MH livery while simple, is absolutely sharp. Then it suddenly hit me, I was really flying MH again!
9M-MKE At The Gate
Gulf Air A320, soon to Bahrain
The Holding Area
At around 6:00pm, the crew boarded the aircraft, and it seemed that we would be slightly delayed as departure time was only 40 minutes away. At 6:35pm, an announcement was made calling for all passengers that require assistance to board the aircraft. This was followed by economy class passengers, and premium passengers were allowed to board at their leisure.
I gathered my belongings, and proceeded towards the gate and through the aerobridge. Turning left into the “First / Business Class” aerobridge, I arrived at door 1L, where the lead MH stewardess was standing, dressed in her pink kebaya. I handed her my boarding pass, where she took one look to see my seat number.
“Mr…..Hawi? Is it?”
“Yes it is”
“Welcome on board, seat 4G is down that way and to the right”
By 6:40pm I was on board.
CONTINUED BELOW
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 1, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
Flight Information
Airline: Malaysia Airlines Flight No.: MH 161 Routing: Dubai - Kuala Lumpur Scheduled Departure Time: 06:40PM Actual Departure Time 07:10PM (Pushback) Scheduled Arrival Time: 07:50AM +1 Actual Arrival Time: 07:50AM +1 (Touchdown) Equipment: Airbus A330-300 Registration: 9M-MKE Remarks: This Flight Stops in Karachi
Proceeding through the galley, I was warmly welcomed by two crew who stopped in their tracks to greet me while they were busy preparing trays of welcome drinks. I was however, hating that right turn past the galley as the last thing I wanted to see were those ugly brown seats that the MH A333 is famous for. Surprisingly however, that right turn didn’t let me down as I was surprised to see a cabin of refurbished deep-red seats.
Golden Club Class Seats
Settling in my seat, I found it to be quite spacey. It is amazing how much ‘seat-space’ today’s airlines forego in place for mini-bars, and other technologies. Back in the day, it was all about the big seats, and today, its more about gadgets. Leg space was adequate enough, but this is a regional aircraft, so a mile‘s stretch of space wasn‘t expected. Overall, the red seats were not nearly half as bad as what some pictures made them seem to be. In fact, they were quite nice.
At 6:45PM the captain made an announcement welcoming us on board and apologizing for the delay that was due to the late arrival of the aircraft from KUL. Furthermore, there were some load control issues that had to obviously be rectified before we took off. He also informed us of our short routing to Karachi, and that our flight time would be 1 hour and 45 minutes.
Leg Space
Seat Controller
As I settled down, a pretty Chinese-Malaysian crew approached my seat with a tray of welcome drinks.
“Welcome on board sir, would you like anything to drink? I have Orange, Guava, Apple, and Mango Juice”
“I’ll take Orange Juice please”
Orange Juice
Cabin Photos While On The Ground
Shortly after, as Michelle promptly collected my empty glass, another pretty Malay, ‘Alya’, passed down the aisle with the newspaper trolley.
“Welcome on board sir, would you like any newspaper?”
“No thanks”
Newspaper Service
This was followed by a swift hot towel service, and menu distribution.
Menu
Kuala Lumpur - Karachi
Refreshment
Hot Savouries
Cajun Lamb Kebab, Chicken Kholiwada and Vegetable Spring Roll
******
Seasonal Fresh Fruit
Karachi - Kuala Lumpur
Supper
Assorted Hot Savouries
Chilli Chicken Patties, Cheese Fried Asparagus Roll with Smoked Turkey Roll and Spinach Dumplings
******
Appetizer
Sweet Chilli Marinated Prawn with Oriental Glassnoodles Salad
******
Chicken Machbous
Chicken and Herbs Rice Cooked with Spices Accompanied by Vegetable Pickles
yawn-inducing for sure
or
Beef Stew with Mushroom Casserole
Served with Spinach Linguine, Carrot and French Beans
yawn-inducing for sure
or
Honey Soya Marinated Vegetable Tofu Kebab
On Hoisin Glazed Pak Choy Served with Egg Fried Rice
******
Tiramisu with Coffee Sauce
Bread Selection
Doors were closed at 6:55PM and a departure announcement was made at 7PM. As the crew collected all remaining glasses and towels, we pushed back at 7:10PM. After a 15 minute taxi to the runway, 9M-MKE took to the skies at 7:26PM.
As we reached cruising altitude, the seatbelt signs were switched off and the crew got up to prepare for the service.
Blue Curtains
I made a quick trip to the lavatory, and found it to be the cleanest lavatory I had ever been to on a plane. I could live in it for years and not complain. It was also kept in that condition throughout the entire flight to KUL.
Lavatory
Galley
After returning back to my seat, the crew passed around the aisles to hand out headsets right before a mini Arabic comedy started playing on the overhead screens.
Headsets
Blanket
Shortly afterwards, Alya approached me with table linens in her hand.
“Mr. Hawi, would you like me to set your table for the refreshment?”
“Yes please”
After setting everyone’s tables, she returned with the refreshment trolley. She pulled out a meal tray and placed it on my table.
“Would you like anything to drink? Some juice maybe or water?
“Yes please, I’ll have some orange juice”
“Certainly”
Trolley
My Meal Tray
Michelle then approached my seat with a tray set with hot savories.
“Mr. Hawi, what would you like to have? I have vegetable spring rolls, lamb kebabs, and chicken”
As I looked at the selection, she smiled and said “how about one of each? That way you can try them all”
“Yes please”
“The mayonnaise sauce goes well with the lamb kebabs”
“Thank you very much”
“Enjoy your meal”
Hot Savouries
The food was outstanding, and bursting with flavor.
As I continued to eat away at my meal, Michelle returned with a trolley nicely set with coffee and tea. When it was my turn, I selected a cup of tea.
Coffe / Tea Service
Alya then returned with the trolley to collect the meal trays.
“Mr. Hawi may I take your tray?”
“Yes please”
“Would you like more orange juice?”
“No thank you”
Once finished with my tea, my tray was promptly cleared and the service was concluded with a round of hot towels by Michelle.
“Mr. Hawi, hot towel for you?”
At around 10:30PM Karachi local time, the captain made an announcement that we were to begin our initial descent towards Karachi International Airport in approximately five minutes, and that the expected arrival time was at 11:05PM. Sure enough, at 10:35PM we began our initial descent and the cabin crew made their preparations for landing.
At 10:50PM the seatbelt sign was switched on, and a landing announcement was made requesting everyone to return to their seats and fasten their seatbelts. We were also advised that all transit passengers continuing on this flight to Kuala Lumpur, were to remain on board during the one hour transit stop, as per the local regulations in Karachi.
At 11:05PM we touched down on Pakistani proper and after a short taxi to the gate, we docked right in between Etihad Airways and Emirates A330’s. Funny, three A330 services from the UAE parked next to each other. But I guess, in today’s aviation that is only normal.
The engines and seatbelt sign were switched off, when all Karachi-bound passengers got up to gather their belongings and prepare to disembark. Door 2L was finally opened and everyone was released. The cleaners were then allowed to board after everyone stepped off the plane. I on the other hand, got up and roamed around the aircraft during this lovely transit stop.
Golden Club Class During The Transit Stop
Economy Class During The Transit Stop
At around 11:30PM, the head stewardess made an announcement.
“Cabin crew please stand up for boarding”
CONTINUED BELOW
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 2, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
As the Karachi-joining passengers boarded the flight and settled into their seats, welcome drinks were offered to everyone. As on the previous sector, Orange, Apple, Mango, and Guava Juices were on offer. Michelle approached me smiling, with a tray of glasses.
“Mr Hawi anything to drink?”
“I’ll have the guava juice please, and may I also have a glass of water please?”
“Most certainly, I’ll get it for you right away”
She immediately went back to the galley and requested for a glass of water to be brought to my seat. Minutes later another cabin crew approached me and placed my water by my seat.
Guava Juice
Water
As I finished my juice, Michelle had approached me for seconds, in which I accepted. Once finished, my glasses were cleared away promptly.
At 11:50PM our captain made an announcement welcoming all Karachi-joining passengers on board. He also advised us of our route to Kuala Lumpur, and that our flight time tonight was to be five hours and 35 minutes. Shortly afterwards, hot towels were served, and at 12AM the seatbelt sign was switched on.
Friday October 10th 2008
Pushback occurred at 12:10AM, and after a rather lengthy taxi to the runway, we took off at 12:25AM. Once we reached cruising altitude and the seatbelt sign was switched off, the cabin crew got up to prepare for the service.
Alya handed out immigration cards for Malaysia, while another cabin crew rolled a trolley out, distributing portable media players. I am not a fan of portable media players as I believe they ‘cheapen’ the overall product, but I’m not big on IFE in general anyways.
“May I offer you a portable media player Mr. Hawi?”
“Yes please”
Portable Media Player
The IFE selection was rather weird. There was nothing that I recognized, but that is also partially because I’m not that up-to-speed on the Hollywood front. However, there usually are a few things I would recognize, but nothing this time around.
Michelle then appeared by my seat to take my drink order.
“What can I get you to drink Mr. Hawi?”
“I’ll have a glass of tomato juice, and one of water please”
Tomato Juice & Water
Alya then reappeared with table linens.
“Mr. Hawi? Would you care to have supper tonight?”
“Yes please”
“May I get you more tomato juice and water or maybe other juice?”
“I’ll have more tomato juice please”
She placed the linen on my tray and proceeded to do the same for the other passengers. After she finished, she returned back to the galley before Michelle reappeared again with the hot savories trolley. This seems to be a specialty MH signature service, and on this course is perhaps when the infamous Satay is served.
“What would you like to have Mr. Hawi? I have asparagus, turkey, and spinach”
“I’ll have a little bit of everything please”
“Certainly”
Hot Savouries
The food was delicious. The spinach dumplings were especially the best and everything was full of flavor, I just did not know what to like more than the other. Once I finished, my plate was immediately cleared away. Alya then returned with the trolley.
“What would you like to have for supper Mr. Hawi?”
“I’ll have the vegetarian option please”
She placed the tray on my table, and filled my glass with water. Michelle was standing by the other side of the trolley offering bread from the bread basket.
Supper Service
Again, the food was of very high quality. It was as tasty as it used to be in Economy Class to EWR back in the day. Although, from various reports here, it seems that Economy Class catering levels have slipped a little on MH.
I finished my food, and my tray was promptly cleared. I needed to get a few hours of sleep as I had a full agenda ahead of me in Kuala Lumpur. So I reclined my seat and dozed off for just about four hours or so.
I woke up at around 7:25AM Kuala Lumpur local time, when we had already started our initial descent towards KLIA. It was already light outside, and everyone was wide awake. The captain made an announcement that we had started our initial descent, and that we were expected to land on time in KUL at 7:50AM. The crew then passed around the aisles with a trolley to collect the media players and headsets. I handed mine to them right away.
“Thank you very much Mr. Hawi”
A final round of juice and water was served off a tray by Michelle, in which I had declined.
During Descent
The seatbelt sign was switched on at 7:40AM, when the crew handed back everyone’s coats and jackets. Menu’s were also collected at that time, but of course, definitely not mine. At exactly 7:50AM 9M-MKE touched down at Kuala Lumpur International Airport, bring this flight to an end. After a short taxi, we docked at our gate a few minutes later.
Gathering my belongings I got up to stand by the aisle as we all waited for the doors to open. Once opened, I proceeded to door 1L, thanked the crew for their flawless efforts and proceeded through the aerobridge and into the stunning airport that is KLIA.
My Aircraft After The Flight
Arriving into the main satellite building, I was just amazed at how stunning this airport’s architecture was. I could not help but snap a few pictures; and I rarely take pictures on arrival.
9M-MKJ
9M-MKG
KLIA On Arrival
Taking the train to the main building, I arrived at immigration which was a complete joy. Staff actually smile at you and welcome you to Malaysia. That was quite impressive. Soon enough, my passport was stamped and I then proceeded to collect my luggage, went through customs, and into the arrivals hall. Shortly after, I was inside a taxi and on my way to the Westin Kuala Lumpur Hotel.
CONTINUED BELOW
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 3, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
Thursday October 16th 2008
After a successful time in KL, it was time to head back home. I had to checkout of the hotel by 1PM although my flight left at midnight, some 11 hours or so later. I left my luggage with the concierge, and went out to do some sightseeing.
Several hours later I returned to the hotel to shower and change at the health club, and by 7:20PM I left for the airport. At around 8:05PM I was dropped off by the curbside.
KLIA Curbside
I proceeded towards door 4, which is the entrance for international departures.
Malaysia Airlines Makes It A Point To Be Clearly Visible At KLIA
Door 4: International Departures
After smoking a cigarette, I walked inside the landside departures area and proceeded towards check-in. By 8:15PM, I arrived at the check-in counters and handed my documents to the agent. Upon asking, I was informed that tonight’s flight to Dubai was wide open. This most definitely was to my advantage.
Check-In Counters
I requested a window seat, and seconds later I was handed back my documents, in addition to my boarding pass, lounge invite, and premium lane immigration card. While I have heard about several negative observations on MH’s ground handling, I have nothing negative to report so far. In fact, I thought check-in was quite efficient.
Boarding Pass
Lounge Card
Premium Lane Card
I had ample time to kill, but I wasn’t complaining as I was madly in love with this airport. Primarily owing to the fact that it was practically deserted at that time, it felt like my very own private airport. Interestingly enough, all announcements were also made in Arabic; how weird! But nice too. I decided to roam around a little and take some pictures. I was quite hypnotized that I couldn’t stop clicking at my camera.
Landside Departures Hall
Busy JAL Check-In Counters
FIDS
I then proceeded to the viewing deck, and on my way, snapped some more pictures.
Overlooking The Immigration Hall
On My Way To The Viewing Deck
The Silence Is Deafening!
Wow! I Get My Very Own FIDS & Transfer Desks Too?
Arriving at the viewing deck, I found a lot of action going on at the ramps, however it was dark and picture opportunities through the glass windows were close to impossible. I spent a few minutes there before heading back through the empty hallways proceeding towards immigration.
9M-MRB Idle At A Remote Stand
Narrow-Body Action
Just Looking At These Two Together Makes My Stomach Hurt
I proceeded through immigration and security which were absolutely hassle-free, and was finally airside by 9PM. I decided to pay a visit to the Regional Golden Lounge; something I have been dying to see.
Airside
I walked up the escalators that lead to the Regional Golden Lounge and arrived at the reception desk outside the entrance, where two MH staff were sitting. They smiled, as I handed them my lounge card.
“Where are you flying tonight sir?”
“Dubai”
“Oh but we have an International lounge in the satellite that you can use”
“May I take a quick look inside this lounge before going to the other one?”
“Certainly, right this way”
By 9:10AM I was inside the Regional Golden Lounge. It felt very cozy, with a modern homey ambience to it. I couldn’t help but wonder if the bigger international lounge will get a revamp like this.
Malaysia Airlines Golden Lounge (Regional)
I was very hungry by then as I hadn’t eaten all day. In particular, I had a major craving for something sweet, so I decided to have that before anything else. I made my way to the buffet spread to find that there was a lot of selection from hot to cold items, snacks to main courses. Very impressive!
Buffet Spread
Sweet
Salty
After satisfying my sugar craving, I had the vegetarian option that was on offer. I forgot what it was, but it was so tasty, I couldn’t get enough of it. The curry leaves in it were bursting with flavor that had me mind blowing!
By 9:30PM I left the lounge and headed towards the satellite, and straight to the smoking room. After my smokes, I walked around some more to explore this side of the airport.
The Satellite Terminal At KLIA
Of Course No Airport Is Complete Without an Emirates Invasion (A6-EBY)
By 10:00PM I decided to pay the International Golden Lounge a quick visit just to say that I did. This lounge is located on the upper level of the Satellite Terminal, right above the ‘train station.’
Malaysia Airlines Golden Lounge (International)
Walking inside the lounge, I handed my card to the agent at the reception, who smiled and welcomed me inside. The lounge was huge, airy, and very clean, however yet it was also showing its age. The bathrooms, although clean, did feel like they weren’t. The buffet spread was about the same as the other lounge.
Main Seating Area At The Lounge
Buffet Spread
I was all lounged-out by then, so I left at around 10:20PM. I walked around for a little more before heading towards the gate. At 10:50PM, I arrived at gate C25 to find that the holding area hadn’t opened yet. However, several passengers began to gather around and it looked to me that Economy Class on tonight’s flight was quite full. Also, most passengers were Lebanese, and judging by the Australian accent of most of their children, they were originating from somewhere down under.
Gate C25
I went to exchange the rest of my Ringits back to Dirhams, and returned back to the gate at 11:10PM, to find that they had opened the doors and a queue had already formed before security.
A Second Emirates 77W!
Gate Information
I eventually proceeded through security, and then approached the podium were a MH ground staff was standing. I handed her my boarding pass to tear her portion and hand me back my smaller stub. By 11:20PM I was inside the holding area, and the aircraft that was to take me to Dubai was in sight. However I was so very irritated at the fact that I could not get a glimpse of its registration.
This A332 is operating MH 156 To Beirut Via Dubai
Holding Area
A pre-boarding announcement was made at 11:30PM calling for all premium passengers to board at their leisure, and for any passengers requiring assistance to board at that time. I gathered my belongings and headed towards the gate, proceeding through the Business Class aerobridge to Door 1L.
At the door, a beautiful Malay, Farisha, dressed in MH’s stunning blue-ish kebaya was standing welcoming passengers on board, smiling as she glanced at my boarding pass.
“Assalamu Alaykom Mr. Hawi, Welcome on board”
“Your seat is 10A and it is the last seat in the second Business cabin”
By 11:35PM I was on board.
CONTINUED BELOW
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 4, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
Flight Information
Airline: Malaysia Airlines Flight No.: MH 156 Routing: Kuala Lumpur - Dubai Scheduled Departure Time: 11:59PM Actual Departure Time 12:25AM+1 (Pushback) Scheduled Arrival Time: 03:00AM +1 Actual Arrival Time: 03:20AM +1 (Touchdown) Equipment: Airbus A330-200 Registration: 9M-MKV Remarks: This Flight Continues to Beirut
There are two Golden Club Class cabins on the A332, one of which is right after Door 2L, where Economy Class passengers were boarding from. It somewhat defied the purpose of boarding through the first door anyway since the aisles were obstructed by the parade of passengers heading towards the back of the bus. This proved to be a bit annoying as I had no chance in squeezing through the passengers to place my carry on in the overhead compartment.
My Red Seat
Before settling into my seat, I approached a Chinese-Malaysian Sayani, a cabin crew that was standing by the seat next to me, and asked her about the registration of this aircraft.
“I am not sure, let me go and find out for you”
Minutes later, she returned and said “It is 9M-MKV”
“Thank You”
“Why? Is there a problem?”
“Not at all, I am just into airplanes and aviation”
Leg Space
After all the premium passengers boarded the aircraft, what I believed to have been an MH security marshal suddenly appeared and took his seat right next to mine. I was so annoyed because I was promised an empty seat next to mine when I checked-in. Also, if I was not able to change my seat, this would have brought a disastrous end to this trip report right then and there. So I asked Sayani if I could choose another window seat, and she immediately directed me to the bulkhead pair in the same cabin.
Leg Space In The New Seat
Sayani then appeared by my seat with a tray of welcome drinks.
“Mr. Hawi, would you care for anything to drink before takeoff?”
“I’ll have a glass of Orange Juice please”
This was then followed by a hot towel service.
Orange Juice
Our captain made an announcement welcoming us on board, and advising us of our routing to Dubai. He also informed us that our flight time for tonight was to be 6 hours and 45 minutes.
Sayani reappeared by my side again to take my drink order after takeoff.
“Mr. Hawi, anything to drink after takeoff?”
“I’ll have a Diet Coke please”
“Certainly”
Friday October 17th 2008
By 12:15AM we were still on the ground, and if I remember correctly, we were waiting for some missing passengers. During that time, the menus were handed out.
Menu
Kuala Lumpur - Dubai
Supper
Malaysian Satay
Our Famous Charcoal Grilled Chicken and Beef Skewers Topped with Spicy Peanut Sauce
******
Appetizer
Otak-Otak
Traditional Local Seafood Pudding Baked in Banana Leaf Served with Pineapple Cucumber Pickle and Percik Sauce, made of Coconut Cream and Spices
******
Pan Fried Chicken Zorbian Style
Accompanied with Zorbian Rice, Glazed Carrot and Buttered Zucchini
or
Deep Fried Red Snapper
Crispy Fist with Sweet Bean Sauce Complemented with Steamed Rice, Pak Choy and Carrot Flower
Yawn inducing for sure
or
Braised Lamb Shank with Garlic Rosemary Sauce
Slow Braised Lamb Shank Served with Mashed Potato with Chive and Seasonal Vegetables
Yawn inducing for sure
******
Seasonal Fresh Fruit
Bread Selection
Refreshment
Grilled Panini Bread with Chicken Shawarma
******
Pumpkin Cheesecake
Cabin
Blanket
Seat Controller
Moving Map
We finally pushed back at 12:25AM, and after a ten minute taxi to the runway, we took off to the skies at 12:35AM and began our journey to Dubai.
Passengers Sleeping
Once we reached cruising altitude, the seatbelt sign was witched off, and the crew got up to prepare for the service. During that time, I reclined my seat, and discovered that the leg rest does not have any support for the feet, and in reality your feet dangle in the air from the ankles. I found that to be extremely uncomfortable, and decided not to use it. Also, overall I found the seat on my previous flight on the A333 to be much more comfortable than this one.
Amenity kits and headsets were handed out.
Amenity Kit
Headset
By that time the IFE was activated so I pulled out my screen, only to find that it wasn’t working. Luckily enough, I could use that for the seat next to mine. IFE was non-AVOD, and had a reasonable selection given the length of the flight. I switched on to watch CSI and left it running throughout.
IFE
Sayani then brought my Diet Coke which I had requested before takeoff, and offered to set my table for supper.
“Mr. Hawi, would you care to have supper?”
“Yes please”
As she was setting my table,
“Are you a pilot?”
“No, why do you ask?”
“Because you ask for registration”
Diet Coke
Farisha then rolled out a trolley for the satay service and stopped at my seat.
“Would you like satay Mr. Hawi?”
“Yes please”
“Chicken or beef? Or both?”
“Both please”
After serving my satay, she noticed my empty glass and immediately returned to the galley fetching the can to refill my Diet Coke.
Satay
The satay was great, and I especially like the peanut sauce.
My plate was promptly cleared as soon as I was finished eating. Farisha then returned to ask for my choice was for the main course, in which I selected the chicken. Seconds later, my tray was brought to me.
“What can I offer you to drink Mr. Hawi?”
“I’ll have another Diet Coke please”
This was promptly followed by a serving from the bread basket.
Main Course
While the food was outstanding, I have noticed more of a western influence in the meal options this time around on MAS. Perhaps it may have been to cater to the tastes of passengers normally flying to such destinations, but I would have preferred something similar to the exotic Malaysian dishes that I have had before on MH 090/091.
Coffee and tea service followed, in which I had declined as I was very sleepy and wanted to snooze.
“May I clear your table Mr. Hawi?”
“Yes please”
“How was everything? I hope you enjoyed”
“Yes, everything was great thanks”
“Would you like us to wake you up for the refreshment service before landing?”
“Yes please”
Before getting ready to sleep, I was handed out a survey to fill, and return to the crew before landing. Deciding to fill it out later, I reclined my seat, and dozed off for most of the flight.
I woke up one hour before landing, only to find that the crew were just about to begin the refreshment service. In no time, Sayani appeared from the galley, right at my seat, with a table linen.
“Mr. Hawi, may I get you something to drink? Some juice maybe?”
“May I get a glass of orange juice please?”
“Certainly, would you like a glass of water as well?”
“Sure, thanks”
OJ & Water
Minutes later my tray was brought to me. I was also offered some coffee or tea, in which I had declined. The cheesecake was excellent!
Refreshment Service
Once my tray was cleared, it was 2:50AM Dubai time, and our captain made an announcement to inform us that we were to begin our initial descent towards Dubai International Airport in a few minutes.
I went freshen up before landing, and had a chat with the crew while I waited for lavatory to be vacant. I also handed them the filled out survey.
“I hope you enjoyed your flight with Malaysia Airlines”
“Yes, your inflight service is excellent, as always”
“Thank you, I think our loyal customers continue to fly with us because of that actually”
Cabin Towards The End Of The Flight
After returning to my seat later on, the headsets were collected from all Dubai-bound passengers, and by 3:10AM, the seatbelt sign was switched on. As everyone returned to their seats, the crew made their final preparations for landing.
An announcement was made informing passengers that the there will be a transit stop in Dubai for approximately 1 hour and 20 minutes, and that passengers continuing to Beirut have the option to either remain on board or disembark in DXB during that period.
Finally by 3:20AM, 9M-MKV touched down at Dubai International Airport, bringing this flight to an end. After a lengthy 15 minute taxi, around the new Terminal 3, we docked at around 3:35AM.
The A380 Is In Town! Preparing For Her JFK Flight in 4 Hours
A6-EMJ
I deplaned, and headed straight to immigration. However, using my UAE-Gate Card, I skipped the queues and was at baggage claim shortly afterwards.
I picked up my luggage, and headed out to the arrivals hall. Soon enough, I was in my car, driving back to Abu Dhabi deep into the remaining hours of the night.
In conclusion, I believe that Malaysia Airlines has one of the most unique and best products in the industry. In spite of all the turmoil they have been through during the past several years, it is evident that they have adamantly held on to their title for offering exceptional in-flight service. What put them to the ultimate test in this case, were the two A330’s that offered technology so last year for today’s standards, yet this wasn’t even the least of my concerns in my overall judgment of the experience. I have once considered them to be one of my favorite carriers for a reason, and years later, I can still see why. If you have not flown this airline before, believe me, you are missing out on so much!
The remainder of this report includes pictures taken during my stay in Kuala Lumpur.
CONTINUED BELOW
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 5, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
I had a great time in KL. I loved the city; it was clean and vibrant with many things to do. Its people were also very friendly and warm. However, I especially loved the food there, and found it to be the best and most flavorful that I have tried in Asia so far.
I also had the opportunity to meet our fellow A.netter Mr. Airpearl, whom I like to refer to as the most rhythmic writer on this forum. Great to meet you man, and thanks a lot for the Malaysia Boleh night tour haha!
The Westin Kuala Lumpur
Me At The World Route Development Forum
Petronas Towers
Having An Indian Dinner On A Banana Leaf In Petaling Jaya
The Gombak River Merging With The Klang River, Where KL Started
Sultan Abdul Samad Building
Hop-On Hop-Off Bus: An Idea Way To See KL In A Day!
China Town
KL Tower
A Monkey Near The KL Tower
This concludes my trip report. I hope you have enjoyed it. Thank you for reading, your comments are always welcome and greatly appreciated.
Regards,
Roni
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
Rogerbcn From Andorra, joined Sep 2006, 1135 posts, RR: 19 Reply 6, posted (4 years 6 months 4 weeks 9 hours ago) and read 32767 times:
Hola Roni!
Impressive is te only word that comes to my mind after seeing Kuala Lumpur airport.... it is clear that Asia sets the standard for airports right now.
Thanks for sharing.
The MH flights look very nice as well although I think that mayonnaise could be presented out of that cheap plastic container, it will add some more glamour to the outstanding service you commented on.
I like the color scheme on seating... adds some fun to boring inner planes interiors.
Salut,
Roger
[Edited 2008-10-28 12:06:59]
[Edited 2008-10-28 12:07:38]
"At reise er at leve" H.C. Andersen (Travelling is Living)
SR 103 From United States of America, joined Sep 2000, 1702 posts, RR: 42 Reply 8, posted (4 years 6 months 4 weeks 5 hours ago) and read 32767 times:
Roni,
You never cease to amaze me, absolutely AMAZING trip report. You are just getting better and better with each report.
Quoting Ronerone (Thread starter): But one thing that MAS has managed to rigorously hold on to and claim its own, is its infamous in-flight service. And rightfully so, with or without the awards, everyone who's flown them before knows what I am talking about.
I know exactly what you are talking about. The three sets of crew I encountered on MH are still some the best I have ever had the pleasure of flying with. No airline comes close in my opinion, not even their "prestigious" neighbors.
Quoting Ronerone (Reply 1): This was followed by a swift hot towel service, and menu distribution.
You know that menu cover is the same as the one I had in January 2005!
Quoting Ronerone (Reply 2): Again, the food was of very high quality. It was as tasty as it used to be in Economy Class to EWR back in the day. Although, from various reports here, it seems that Economy Class catering levels have slipped a little on MH.
That was my only complaint with Malaysian. Of the meals I had, they were either great or absolutely horrid. There was no in between.
Quoting Ronerone (Reply 2): Arriving into the main satellite building, I was just amazed at how stunning this airport%u2019s architecture was.
One of my favorite airports of all time, just breathtaking.
Wow, that thing looks worn down. Wonder if it has been replaced at all in ten years.
Quoting Ronerone (Reply 4): Also, overall I found the seat on my previous flight on the A333 to be much more comfortable than this one.
I actually remember when Swissair and SABENA introduced those seats ten years ago, they were so comfortable. I never imagined they would last so long. Shame you did not get to try the the 777 seat which I absolutely adore, however I have only flown it on Korean.
Quoting Ronerone (Reply 4): I have once considered them to be one of my favorite carriers for a reason, and years later, I can still see why.
Good to see they are holding their own in this tough environment. Its mind boggling to me as to why they are not in Skyteam yet, the alliance needs some good carriers.
Quoting Ronerone (Reply 4): If you have not flown this airline before, believe me, you are missing out on so much!
Don't rub it in! Considering what passes for service here these days, it makes me sick. Good to see there are still such hidden gems as Malaysian halfway across the world. Despite all my recent experiences on QR and like, there is something special about those Asian airlines. I for one can not wait to board one of their planes again.
Again Roni, absolutely amazing trip report. Hope you had fun at Routes, too bad its not on my horizons anytime soon . Keep the reports coming, they are a delight to read.
Ardian From Netherlands, joined Oct 2000, 516 posts, RR: 0 Reply 9, posted (4 years 6 months 4 weeks 3 hours ago) and read 32767 times:
Great tripreport; very enjoyable to read! As a matter of fact, the pictures are amazing; they are very sharp and have a good contrast (what camera/lens did you use if I may ask?)
Ryanair!!! From Singapore, joined Mar 2002, 4652 posts, RR: 27 Reply 10, posted (4 years 6 months 4 weeks 3 hours ago) and read 32767 times:
I had a warm gush through my nether regions just reading this report. It reminds me of why I was such an ardent supporter of MAS a lifetime ago. Looks like they have remained steadfastly adamant on maintaining the standard of cabin crew I so absolutely enjoyed on my many flights with them. And rightfully so because these crew represent the airline, the company and the country they reside in and their laid back charm endear you to remain in KL.
Yes I admit that the airline has received a ton (that would be kind) of flack and all kinds of shit thrown at them lately. And a lot of them have been coming from supporters like me. I have written and contributed to the Malaysian aviation forum in sometimes crazy feverish pitch and even gave the MH management my name for a customer focus group session to be held in KL... All in the name of wanting MH to be better which I know they can.
From the introduction of snackboxes in YCL (this is NOT America!), to their questionable LCC-esque alignment of their competition tactics (did they say they are a 5-star carrier??), the damage to their brand has been severe. So while Idris Jala is to be applauded for bringing the airline back from a certain death, something HAD to be sacrificed - and in this instance was their image.
While you think the recent re-upholstering of their cabin looks great, a lot of us feel that this Smarties-inspired colour combo does nothing to make the carrier 5-Star, but likened them to a holiday charter airline.
It will take a while for MH to climb back to where they were during the prestigious good old days, and I hope they do! I do miss them very much and I will pay them a visit in about a month's time! I will definitely be writing a long drawn emotional report of this supposed "home-coming".
Being the foodie that I am... Man, the photos of the catering looks scrumptious! But I am curious about the lack of SATAY on your KHI-KUL flight. Or did you just NOT take a photo fo it? The "hot savouries" that was served to you DXB-KHI looks like it was catered out of KUL. I have SO MANY pictures of those in my own database of MAS airline food photos so maybe one day I will share them with you.
Once in a while, you read about all these Asian carriers which really brings a much needed illumination to an otherwise gloomy run-on-mill domestic runs on WN, or a snarly nippy TATL hop on AA. It comes to show that having a shitty-configured yesteryears plane, it doesn't mean you have to cut back on the soft touches.
Awesome job done! As always...
Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
Ojas From India, joined Mar 2008, 2786 posts, RR: 23 Reply 11, posted (4 years 6 months 4 weeks 2 hours ago) and read 32767 times:
Roni,
I think so next time when I respond to your TR's please take the pleasant comments like " excellent" , superlative et al by default, because your TR's are never short of excellence!
Few observations
* the pictures you have taken are very very good and I mean much better, crisp and clear than any of you previous ones.
* Secondly, your return trip looked more Business class-ish than your outbound, because of the food presentation maybe. It looked delicious and the J product is pretty fine, I hope they have refurbishing plans soon.
* Also was the plane from DXB carrying mostly KHI bound passengers? I mean what was the scenario there?
A lion does not concern himself with the opinions of the sheep
Abrelosojos From Venezuela, joined May 2005, 4917 posts, RR: 55 Reply 12, posted (4 years 6 months 4 weeks 2 hours ago) and read 32767 times:
One of the best TR's I have read in a while. Keep up the excellent work.
Quoting Ronerone (Thread starter): This was a business trip to attend the 14th World Route Development Forum which was held in Kuala Lumpur this year October 12th to 14th.
= Jaja. I was there! I must have passed your booth a few times ... wish I knew in advance. Out of professional reasons, I don't do TR's of trips for work ... but we must develop an A.Net PM network or some sort to meet fellow A.Netters ... besides, I was so rushed with the meetings and the silly 30 minute big "dates" and the smaller "dates" of 5-10 mins ... I already forgot the actual time.
Quoting Ronerone (Thread starter): I had ample time to kill, but I wasn’t complaining as I was madly in love with this airport.
= A great airline is marked by 4 things - the warmth of their, consistency, small touches, and adversity. Notice how the small touches are reflected in the absolutely classy MH logo'd crockery.
Quoting Ronerone (Thread starter): In conclusion, I believe that Malaysia Airlines has one of the most unique and best products in the industry. In spite of all the turmoil they have been through during the past several years, it is evident that they have adamantly held on to their title for offering exceptional in-flight service
= ABSOLUTELY! I have flown enough in my life - and across a spectrum of airlines and travel classes, and Malaysia Airlines is my #1 carrier in the world. I am not a huge fan of their J due to their hardware, but their service is ABSOLUTELY best. Singapore Airlines does not even come close.
Quoting Ronerone (Thread starter): Its mind boggling to me as to why they are not in Skyteam yet, the alliance needs some good carriers.
SQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5 Reply 14, posted (4 years 6 months 3 weeks 6 days 23 hours ago) and read 32767 times:
Thanks for another entertaining trip report! I'm unable to view any of the pictures in your report as there appears to be some photo blocking mechanism that my office seems to have implemented. I will be able to view them when I get home tonight. Nevertheless, even without seeing the photos, I believe they will be as stunning as I imagine them to be.
Quoting Ronerone (Thread starter): Sadly however, what holds in the future for this airline, is something yet to be seen. After all, this weakling is being constantly bullied by its long-lost progressive twin, the neighboring you-know-who,
I really wonder why everyone keeps making that comment? In what way has SQ bullied MH? They have all taken very different paths right from the start, and throughout their lives their paths hardly ever crossed. And almost every direction that MH had taken (right from the day they split) was done independently of SQ.
Quoting SR 103 (Reply 8): The three sets of crew I encountered on MH are still some the best I have ever had the pleasure of flying with. No airline comes close in my opinion, not even their "prestigious" neighbors.
Hmm... why is there this need to compare inflight service of these 2 airlines all the time? Both airlines offer very different inflight products. MH offers a very relaxed friendly approach to service, while SQ adopts a more formal approach. Both have their own league of fans. I'm sure I would enjoy both types of service equally.
Abrelosojos From Venezuela, joined May 2005, 4917 posts, RR: 55 Reply 15, posted (4 years 6 months 3 weeks 6 days 23 hours ago) and read 32767 times:
Quoting SQ772 (Reply 14): Hmm... why is there this need to compare inflight service of these 2 airlines all the time? Both airlines offer very different inflight products. MH offers a very relaxed friendly approach to service, while SQ adopts a more formal approach. Both have their own league of fans. I'm sure I would enjoy both types of service equally. Wink
= In judging any product, comparison is natural. MH or SQ does not exist in their own little void. When I (or any other consumer), picks a product, they do so (hopefully when there is a choice), based on internal comparisons on a plethora of criterias.
I must agree with both Ronerone and SR103 ... MH service is SIGNIFICANTLY better than SQ. It does not mean SQ crew is bad ... they are better than most airlines out there ... it is just that MH is the gold standard.
SQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5 Reply 16, posted (4 years 6 months 3 weeks 6 days 22 hours ago) and read 32767 times:
Quoting Abrelosojos (Reply 15): MH service is SIGNIFICANTLY better than SQ. It does not mean SQ crew is bad ... they are better than most airlines out there ... it is just that MH is the gold standard
Haven't tried MH in a while, and would be really interested to try them out and just see what the fuss is all about. Lets hope they get their Y class product up to scratch soon - and I am not just referring to inflight service.
Chrisrad From Australia, joined Dec 2000, 1006 posts, RR: 9 Reply 17, posted (4 years 6 months 3 weeks 6 days 19 hours ago) and read 32767 times:
Fantastic report, I must say I do miss the old service they only offer on the A330 flights now.
There is something missing since they introduced the NSD
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
BA319-131 From United Kingdom, joined Jan 2001, 8264 posts, RR: 56 Reply 18, posted (4 years 6 months 3 weeks 6 days 19 hours ago) and read 32767 times:
Hi Roni,
Great stuff as always, despite colours of the seats which are far too bright, in my opinion, MH seemed to provide excellet service in J class, nice!
Quoting Ronerone (Reply 4): I reclined my seat, and discovered that the leg rest does not have any support for the feet, and in reality your feet dangle in the air from the ankles. I found that to be extremely uncomfortable, and decided not to use it. Also, overall I found the seat on my previous flight on the A333 to be much more comfortable than this one.
- Shame about this, these seats and legroom look so much better thn the ancient MH 333 seats on your outbound flight.
All the meals looked good, I was getting hungry just looking at them!
Ronerone From Jordan, joined Aug 2004, 1541 posts, RR: 54 Reply 19, posted (4 years 6 months 3 weeks 6 days 18 hours ago) and read 32767 times:
Quoting Rogerbcn (Reply 6): I like the color scheme on seating... adds some fun to boring inner planes interiors.
Heya Roger,
Thanks for your comments.
I agree with you. The color scheme, while maybe not a conventional choice for an airline, is quite nice.
I think it is an aquired taste, just like the Crown Class seats on RJ's A342; you either like it, or you don't.
Quoting MH017 (Reply 7): (any QR flights planned for future trip-reports ?)
Hi MH017,
Thanks for your comments. I do want to fly QR, but i want to wait till they start IAH. That should be a nice, long flight
Quoting SR 103 (Reply 8): You never cease to amaze me, absolutely AMAZING trip report. You are just getting better and better with each report.
Mr. Anosh!
How are you doing man? I hope all is well.
Thanks for your kind comments. Alwyas appreciated!
When are we going to see a TR from you? And will you still be traveling home in December? Chosen any airline? EK A380 Maybe? I actually want you to try it!
Quoting SR 103 (Reply 8): No airline comes close in my opinion, not even their "prestigious" neighbors.
I totally agree. They may not have the professionalism that Cathay is ever so renowned for, but what MH does have, is something you will not find anywhere else.
For example, while flying Y between DXB and EWR back in the day. i was given a Business Class meal, an amenity kit, and three bottles of liquor! Why? only because i was a repeat customer that the crew members actually remembered seeing on previous flights!
Quoting SR 103 (Reply 8): One of my favorite airports of all time, just breathtaking.
Yes, comes second to HKG for me!
I was mostly amazed at how courteous the immigration and the Malaysia Airports Staff were!
Quoting SR 103 (Reply 8): Wow, that thing looks worn down. Wonder if it has been replaced at all in ten years.
Yes, very much so. Also when opening the arm rest to pull out the IFE screen, there were used peanut wrappers, and "Dubai International Airport Security Screening" luggage stickers all over.
The MH A333 in my opinion is BY FAR better than the A332.
Quoting SR 103 (Reply 8): Shame you did not get to try the the 777 seat which I absolutely adore
Yea, unfortunately the MH777 only visits Dubai during the summer months on extra flights.
Quoting SR 103 (Reply 8): Its mind boggling to me as to why they are not in Skyteam yet
Because Air France wants VN.
Quoting SR 103 (Reply 8): Despite all my recent experiences on QR and like, there is something special about those Asian airlines. I for one can not wait to board one of their planes again.
When i flew EY back in February, their service was just as good as this. But having flown them again in August, there was a tad bit of inconsistency.
It's so true, Asian carriers are just in a league of their own!
Quoting Ardian (Reply 9): Great tripreport; very enjoyable to read! As a matter of fact, the pictures are amazing; they are very sharp and have a good contrast (what camera/lens did you use if I may ask?)
Hi Ardian,
Thanks for reading.
Sometimes i use a canon powershot digi, and others my DSLR.
Quoting Ryanair!!! (Reply 10): And rightfully so because these crew represent the airline, the company and the country they reside in and their laid back charm endear you to remain in KL.
Mr. Ryanair!!!
Thanks for reading! Glad you enjoyed it!
This is exactly why i have been dying to visit Malaysia all these years I thought, if the arline was this good, then perhaps it's home country would be too
Quoting Ryanair!!! (Reply 10): From the introduction of snackboxes in YCL
I kinda like the MH snackboxes in a way. I have one of them
Quoting Ryanair!!! (Reply 10): I will pay them a visit in about a month's time!
And we better see a TR on that!
Quoting Ryanair!!! (Reply 10): But I am curious about the lack of SATAY on your KHI-KUL flight. Or did you just NOT take a photo fo it?
No, there was no Satay service on the KHI-KUL sector.
Quoting Ryanair!!! (Reply 10): The "hot savouries" that was served to you DXB-KHI looks like it was catered out of KUL.
You know, the same thought also crossed my mind, because the food was too good to be ex Dubai to be honest. But can the food be that fresh after about 11 hours?
Quoting Ryanair!!! (Reply 10): It comes to show that having a shitty-configured yesteryears plane, it doesn't mean you have to cut back on the soft touches.
Exactly! You can have the best seats on the newest planes; but with crap service, you will hate the overall experience.
Quoting Ojas (Reply 11): I think so next time when I respond to your TR's please take the pleasant comments like " excellent" , superlative et al by default, because your TR's are never short of excellence!
Hey Ojas!
How are you doing? Hope all is well man!
Thanks for reading and for your comments.
Quoting Ojas (Reply 11): Also was the plane from DXB carrying mostly KHI bound passengers? I mean what was the scenario there?
In J, about 4 pax got off in KHI, and another 3 got on.
In Y, i'd say 20 pax got off at KHI, but i'm not sure how many got back on.
Quoting Abrelosojos (Reply 12): One of the best TR's I have read in a while. Keep up the excellent work.
Hey Abrelosojos,
Thanks for your comments. Glad you enjoyed it.
I am a big fan of your TR's as well.
Quoting Abrelosojos (Reply 12): = Jaja. I was there! I must have passed your booth a few times ... wish I knew in advance. Out of professional reasons, I don't do TR's of trips for work ... but we must develop an A.Net PM network or some sort to meet fellow A.Netters ... besides, I was so rushed with the meetings and the silly 30 minute big "dates" and the smaller "dates" of 5-10 mins ... I already forgot the actual time.
What a coincidence
The constant walking between the two meeting halls on each side was a nightmare! i was so exhausted after the event!
I liked the middle room that had chalet's of some competing airlines like Malaysia & Air Asia, and Emirates & Etihad. How ironic!
Quoting CXtra (Reply 13): Haha, is it really so unusual?
Hi CXtra,
Thanks for reading!
I have no clue why it can be such a sensitive subject, but it always seems to cause some friction in one way or another. Except for EY of course.
Quoting CXtra (Reply 13): how about some noise-cancellers?
No, unfortunately they were just normal headsets, and i think the same ones as Y.
Quoting SQ772 (Reply 14): In what way has SQ bullied MH? They have all taken very different paths right from the start, and throughout their lives their paths hardly ever crossed. And almost every direction that MH had taken (right from the day they split) was done independently of SQ.
Hey SQ772,
Thanks for reading!
Well competition-wise, SQ has MH creamed. MH is not doing well in many markets that SQ seems to be doing flawlessly.
Quoting SQ772 (Reply 14): Hmm... why is there this need to compare inflight service of these 2 airlines all the time? Both airlines offer very different inflight products. MH offers a very relaxed friendly approach to service, while SQ adopts a more formal approach. Both have their own league of fans. I'm sure I would enjoy both types of service equally.
Because Singapore and Malaysia are two competing countries. It amazes me how similar they are to Dubai and Abu Dhabi actually.
So one cannot help but compare their everything, well at least me.
Quoting Abrelosojos (Reply 15): I must agree with both Ronerone and SR103 ... MH service is SIGNIFICANTLY better than SQ. It does not mean SQ crew is bad ... they are better than most airlines out there ... it is just that MH is the gold standard.
Don't get me wrong here, i have yet to try SQ on this day and age. So i cannot say that MH is better than SQ.
I have to hurry up and fly SQ though, as i need to see what all this fuss is about.
Thank you all for your comments!
Regards,
Roni
A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
SR 103 From United States of America, joined Sep 2000, 1702 posts, RR: 42 Reply 21, posted (4 years 6 months 3 weeks 6 days 11 hours ago) and read 32767 times:
Yes yes, I know. I don't want to bring your preferred US airline's European partner into this thread. We can both agree they are making a huge mistake.
Quoting SQ772 (Reply 14):
Hmm... why is there this need to compare inflight service of these 2 airlines all the time?
Cause its just natural to compare world class airlines together. However I was not referring to just SQ but TG and CX as well.
Quoting SQ772 (Reply 16): Lets hope they get their Y class product up to scratch soon - and I am not just referring to inflight service.
Who exactly sets the benchmark for Y? I am going to take a guess and say SQ which means you yourself are comparing.
Quoting Ronerone (Reply 19):
When are we going to see a TR from you?
I actually have a trip report completed, however I am sitting on it. As they say, "don't bite the hand that feeds." I'll figure something out though, I assure you that when the report is posted, you will be one of the first to know.
Quoting Ronerone (Reply 19): And will you still be traveling home in December? Chosen any airline? EK A380 Maybe? I actually want you to try it!
No plans currently, depends on work and all. However if I do end up going to India, I think I'll be non reving on my airline. It is significantly cheaper to do it that way. But I do want to try Emirates again, so maybe a trip to Dubai in the not too distant future may occur.
Airpearl From Malaysia, joined May 2001, 934 posts, RR: 37 Reply 22, posted (4 years 6 months 3 weeks 6 days 11 hours ago) and read 32767 times:
Hey Roni,
I was really looking forward to this trip report! Having been given a preview, it's hard not to watch the movie, right? hehe But, wow, Malaysia Boleh indeed! Fantastic report, and glad you enjoyed your MH experience. You're right in saying that MH has a unique product, and when they do things well, the inflight service in particular can be the best, most genuine experience in the world. Absolutely no question. But as you know, I am not so much of an MH fan, and already I see the beginnings of a border skirmish in the postings above, so I shall refrain from putting down my next thought which would have started with - on the other hand....
Moving swiftly on, thanks for the pics of the interior of the refurbished technicolor plane. I haven't been in one of them before but I think it really must be an acquired taste - I certainly haven't seen so much red in one place before! I guess I need to see it in person before passing judgement.
A small point, but one other thing that intrigued me about the meals was the mix of crockery used. Between DXB and KHI, an old First Class plate was combined with an old Golden Club Class bowl and cup and saucer. Between KHI and KUL, the new Business Class service items were in use, while on the return to DXB, the airline used new crockery combined with an old Golden Club side plate. Not such a big deal of course, but it does go to show the airline isn't so concerned with consistency, more about cost savings.
Quoting Ronerone (Thread starter): Interestingly enough, all announcements were also made in Arabic; how weird!
It all started with "let's have Arabic so that visitors from the Middle East can understand." Then someone said: "how about Mandarin? We have tourists from China too." So then Mandarin was added. So devoid of people it may be, but we have four languages echoing thru the empty halls for every departure at KLIA, whether it be to Amsterdam or Alor Setar. Malaysia Boleh man.
Quoting Ronerone (Thread starter): Great to meet you man, and thanks a lot for the Malaysia Boleh night tour haha!
Really enjoyed meeting up with you too - had a great time, I hope you're right now recommending my services to Tourism Malaysia haha... but hey, the Space Shuttle pic is just tooo good.
Globetraveller From Germany, joined Apr 2008, 377 posts, RR: 21 Reply 23, posted (4 years 6 months 3 weeks 6 days 2 hours ago) and read 32767 times:
Hey Roni! Once again, a world class trip report. I knew that you were going on this trip, but it just rushed up on me a little; time flies. Great pictures and superb detail as usual.
Quoting Ronerone (Thread starter): the agent informed me that I had an extra 25kg of weight over my 30kg limit, and I had to pay for 20 of them
Wow, how did you manage to do that? 55kg??! That is impressive.
Quoting Ronerone (Thread starter): As for SQ, I think I can leave it for the day I can afford flying the A345 to EWR.
Hehehe, looks like we are aiming for the same flight here... One can only dream huh?
Quoting Ronerone (Reply 1): Overall, the red seats were not nearly half as bad as what some pictures made them seem to be. In fact, they were quite nice.
I agree with you here. I like the new colour scheme - it really freshens up the somewhat old MAS aircrafts. I think it must be seen in person, because it just does not work on pictures.
Quoting Ronerone (Reply 1): I could live in it for years and not complain.
Hehehe... I'm not sure the toilet is very practical for sleeping though. What a waste of your nice seat that would be...
Quoting Ronerone (Reply 1): I on the other hand, got up and roamed around the aircraft during this lovely transit stop.
I actually like transit stops, especially when flying in Business. It somehow makes it seem like one is getting more for one's money, don't you think?
Quoting Ronerone (Reply 2): I am not a fan of portable media players as I believe they %u2018cheapen%u2019 the overall product, but I'm not big on IFE in general anyways.
I also agree with this. In terms of their hardware, MAS has a lot to catch up to in their A333s. I just wish they had put brand news seats into their aircraft, and not just changed the covers.
Quoting Ronerone (Reply 2): Again, the food was of very high quality.
The food looks good, but I don't think they should serve it with the aluminium foil over it in Business. I'm glad the taste made up for it though.
Quoting Ronerone (Reply 5): Having An Indian Dinner On A Banana Leaf In Petaling Jaya
Sigh... The signs of home - you make me jealous.
As I said already, another excellent trip report as always. Too bad I was not in Malaysia at the time. Sadly, I will also be flying with the big and evil EK this christmas, as Etihad was either fully booked or completely over-priced on the dates I needed. Oh well, I guess I get to see the new terminal and Business class lounge in Dubai as consolation.
I hope all is well with you. Take care and thank you for all your efforts.
NZ107 From New Zealand, joined Jul 2005, 5672 posts, RR: 40 Reply 24, posted (4 years 6 months 3 weeks 6 days 2 hours ago) and read 32767 times:
Quoting SR 103 (Reply 8): You never cease to amaze me, absolutely AMAZING trip report. You are just getting better and better with each report.
So many photos along with such a brilliant report again.. I swear I don't have to go anywhere, I can just sit at home on my computer and look at your amazing TRs over and over again to get the feeling I'm at that place! Haha one day I'll get around to visiting these places.
Thanks for sharing and keep them coming!!
It's all about the destination AND the journey.
25 SQ772: Well, since we were already on the topic of MH vs SQ.... Who sets the benchmark for Y? SQ, CX, NZ... the list goes on. Airlines that are strong in bo
26 Ronerone: I love NW's terminal at DTW Hey Airpearl! Good to hear from you man. Glad you enjoyed! LOL, well that's not very Malaysia Boleh that MH is using old
27 Oa260: Hey Roni, I have to admit I knew little about Malaysian or KL. Your TR has made me want to go so much. Looks a cool place. The Westin looks like my ki
28 MAS777: I think the MH 332s are ex-Sabena hence ARE probably the very same seats.. lol.. (look closer at the curtains on the 332s) - gives away its previous
29 SR 103: For someone who does not see the need for the comparison, you make quite a few yourself when talking about Malaysian. (I am not trying to be hostile
30 Ronerone: Hey Phil! Thanks for reading. Malaysia is a great place, and i would definitely be going back again. I am also certain you will love the food there,
31 PlaneHunter: Hi Roni, you delivered another first class report with many excellent pictures, I enjoyed reading a lot. Good to see you got both the A332 and A333. Y
32 The777Man: Excellent trip report! I've had some great flights on MH in Y class and agree that MH is better than SQ. Looking forward to your next report! The777Ma
33 BA: Excellent trip report! MH truly looks like a world class airline. I'm very impressed. Roughly how many passengers continued to BEY? With growing compe
34 Ronerone: Heya PH! Thanks a lot for reading, and for your comments. Oh i love it too! Yes, but except for the 'salmon' colored seats. LOL, i wouldnt even want
35 ThaiA345: Hey Roni! Another great TR from you. Nice to see you also like the MH service and KLIA. And i hope my suggestion of staying at the Westin KL was a goo
36 Ronerone: Hey ThaiA345! Thanks for reading and for your comments! Yes, we have to meet up soon. You are more than welcome to visit the UAE too, and of course f
37 Aleksandar: Well Roni, what can I say? I really anjoyed in your TR, again MH seems like an interesting airline and service seems just fine. Maybe it is me, but it
38 Ronerone: Heya Aleksandar! Good to hear from you. MH has a great overall product. If you are an in-flight service freak like me, then i can trust you will love
39 UALDUDE: FANTASTIC TRIP REPORT!!!!! I can't wait to read another one of yours. You set a new standard for trip reports!
40 Ronerone: Thanks UALDUDE, very kind of you. Glad you enjoyed! Regards, Roni
41 Karan69: Hi Roni, The report was amazing , sorry i caught it too late. Unfortunately on my visit to KUL we were so exhausted from our USA trip that the 2 days
42 Ronerone: Hey Karan Thanks ! Where in the USA were you? And i assume you flew MH? Hey no problem. I am glad you and your family are alright! Regards, Roni
43 Karan69: I did the basic Cosmo tour 2 days each in SFO LAX WAS and 3 days in MCO and NYC Yes on the inaugral from BOM-KUL, then KUL-NRT-LAX, return on LAX-TPE
44 Ronerone: Great stuff! I miss MCO like crazy! Will we see a TR? You mean MH did not fly to BOM b4? Strange. I also did not know they had a KUL-NRT-LAX flight.
45 MIAspotter: Hey Ronerone!! Excellent TR! looking at those pics of KL brings back memories from my trip there in july, KL is such a cool place with nice friendly p
46 Ronerone: Thanks MIAspotter! Yes, i loved KL for the very same reasons too. People are quite down to earth and friendly. But most of all, the food was amazing!
47 Ryanair!!!: I almost forgot... Notice how the center overhead compartments doesn't extend to the bulkhead? Where it stops, there used to be another bulkhead and
48 Ptugarin: Great report! While food service on MH flights looks outstanding, the cabins could use some IFI upgrades
49 Ronerone: What an interesting observation! You know, i did not notice it at all throughout the flight. I just assumed that the entire J cabin was without the c
50 SQ772: Roni, Having just read and enjoyed Ronerone's report on SQ's J class service to AUH reminded me of this particular MH J TR. Bless my soul, but I'm beg
51 SW733: Awesome report. I just booked an MH HKG-KUL-HKG trip in October, and I am looking forward to a long weekend in Kuala Lumpur...it looks great.
52 C8fromONT: It's amazing how colorful airports in Asia are! The airports here in the states remind me of hospitals
53 Akhmad: Hi Roni, I am catching up your trip reports. And this one just amazes me again. Truly great covering of the Middle Eastern service of MH! One striking
54 Burj: Thank you so much for sharing! I've always wanted to visit KLIA...Everytime I go through the horror that is T2/3 at JFK I wish we had something like K
55 KHI747: Ahlan Ronerone! I cant say i actively comment on each and every single one of your reports but i have been a big fan and i do read each and every sing
56 HOOB747: Thank you for one of the best trip reports I have read on this site, and you stoke my love for aviation and travel with each word. Thank you for the p
57 Tradewinds: Hi Roni, just want to add my congrats on another excellent trip report. Yours are always a pleasure to read; I always feel like I'm sitting right besi
58 Ronerone: Hi SQ772, SW733, C8fromONT, Akhmad, Burj, KHI747, HOOB747, and Tradewinds, Thanks a lot for reviving this Trip Report! It was indeed one of my favorit
59 Burj: I'll definitely keep an eye out for your future trip reports! Yes, T4 is MUCH nicer than T2/3 and I like how the shops are food places are all landsid
60 Ronerone: DL's terminals at JFK are a nightmare! ... I can't remember whether it was 2 or 3 i traveled out of from JFK to ORD in July, but all i could remember
61 AlexEU: Hi Roni, Excellent report and pics!! You have shown the place where I live now in best sense! Now I also understand why MH flies to Beirut. Regards, A
62 Akhmad: Good move, Roni. I got back to the office once after arrival from Asia the previous day during which I could not resist the booze's temptation. Well,
63 Directorguy: Thanks for putting up yet another very comprehensive TR. As always, a delight to read, esp. at the end of a very tiring week! Best regards
64 Ammunition: An amazing report, I love MH, they are an outstanding airline! Good job Roni.
Sponsor Message: 
From Jordan, joined Aug 2004, 1541 posts, 
From Andorra, joined Sep 2006, 1135 posts, 
From Netherlands, joined Apr 2005, 1633 posts, 
From United States of America, joined Sep 2000, 1702 posts, 
From Singapore, joined Mar 2002, 4652 posts, 
From India, joined Mar 2008, 2786 posts, 
From Venezuela, joined May 2005, 4917 posts, 
From Hong Kong, joined Jan 2006, 263 posts, 
From Australia, joined Dec 2000, 1006 posts, 
From United Kingdom, joined Jan 2001, 8264 posts, 
From Malaysia, joined May 2001, 934 posts, 
From Germany, joined Apr 2008, 377 posts, 
From New Zealand, joined Jul 2005, 5672 posts, 
Sponsor Message: 
Printer friendly format
